Kingston FAQs

We know. There are times when it seems like you could go faster if you could just speak to someone.

But it's an illusion.

Because, when people say, "I just wish I could talk to someone on the phone", they're imagining that they're going to be able to make a phone call and instantly be connected with someone who knows everything.

But we all know that's not how "phone support" actually works. Think about the last time you called your cable company. Or your bank. Phone support is almost always bad.

The idea of having a room full of customer service people who talk on the telephone all day long is a thing of the past. With the modern economic situation and Internet technologies, it's simply not feasible or possible to have a large phone staff to spend all day manning the telephones. This system allows us to keep our costs lower.

Using an online Support Ticket System allows us to use technology to serve you better. Because, unlike a phone call, when you open a Support ticket, you have the attention of our entire TEAM. Not just a person on the other end of the phone.

We're here to help!

Our system automatically sends ticket updates to you via the email address you provided when you opened the ticket.

If you did not receive an email (and you think you should have), please check your Spam or Bulk folder and make sure it's not hiding there.

Also, you can sign in to your Support account with the link in the upper-right corner of this site and see your tickets at any time.

If you have a question or an issue, you can submit a support ticket that will be sent to our teamto resolve for you.

You'll find the link to Submit a Ticket at the top right corner of this site.

IMPORTANT:

If you submit a ticket, you MUST include your full name and contact information.

Please remember we have multiple products and services. Be sure to let us know what product you're inquiring about

If you are an existing customer, please make sure to include the correct email address that you used when you made the purchase.

If you're having trouble with a website or webpage, please include the URL (web address) of the page.

For billing issues, we must have a correct billing address and the last 4-digits of the card number you used for your purchase

If you fail to include this information, we cannot assist you. Please do not assume our staff will respond and ask for this information "if we need it". We need it.

There are TWO easy ways to submit a new ticket:

1. Right here. Just click the "Submit A Ticket" link that's located in the top-right corner of this website. It's fast and easy.

2. Send an e-mail to [email protected]

Just be sure to include all your contact information and let us know how we can assist.

Sure, just let us know you want to place your order and we'll immediately get back with you.

Just click the Submit A Request link at the top right.

If you have a printed order form, you can also take a photo/scan of it and attach it when you create a new ticket.

Of course, we're here to help you get the most out of your products/services.

But, more importantly, we're here to help you reach your goals in business! After all: that's why you purchased our products in the first place!

The BEST way for us to do that is for each of us to do our part.

YOUR part is to help us by clearly telling us about your specific situation and how we can be of service to you. Don't forget we have multiple products and services, too! So we can help you quickly if you'll be sure to let us know what product you're inquiring about or what web page you have a question about.

OUR part is to treat you like gold. We're well aware that our business wouldn't exist without our customers. So, to make sure that nothing slips through the cracks, we're using this superior Customer Support System to make sure that our entire staff can come together and be here for you.

From the moment you open a Support Ticket, we'll be there to help you in the fullest possible way. Our goal isn't to "clear the ticket". Our goal is to make sure you have what you need to move forward in a powerful way.

So, just know that when you open a ticket, you've got our full staff's attention and we'll do our best to make sure that you're taken care of.

No problem. What is your question? Let us know. You can leave a support ticket by clicking the New Ticket link at the top right corner of this site.

Or you can e-mail the contact below to create a new ticket that way.

Either way, a new ticket will be issued andwe'll immediately begin to give you the help you need.

Createa new ticket 2ways:

1. Click the New Ticket button at the top right corner of this site.

2. Send an e-mail [email protected]

That's it. It's that simple and easy!

It's simple and quick!

Click the "Sign In" link at the top right of this site.

Click your name

Click "My Activities".

Simple as that!

*** IMPORTANT *** If you have already opened a ticket, do NOT submit a new ticket unless you have a new, separate issue.

Opening a new ticket only pushes your original ticket further down in the queue.

If you need to request an update or clarify an existing ticket, see below...

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We try to respond to all support tickets within ONE business day. In most cases, we respond within an hour.

However, some questions and issues take longer than others and require "more hands on deck". In other cases, we have to inquire with programmers or vendors to get you the best answer.

In those cases, it may take longer.

For this reason, please allow us a reasonable amount of time for us to research your concerns and respond to your support ticket.

If you have not received an update or response in a reasonable amount of time, do this:

1. Sign into your account with the "Sign In" link at the top right of this site

2. Click "My Activities"

3. Locate your existing ticket and add a comment to request an update.

Great!

In most cases, you can place an order by following the instructions in the email you received or on the website where you learned about our product.

In the case of direct-mail offers, our printed order forms have all the information you need to place your order. In some cases, you'll be asked to go online to place your order.

OR, you can use the link in the upper-right to "Submit A Request" to open a Support Ticket and we'll be happy to take care of you right away.

Got questions? We've got answers!

Click the Submit A Request at the top of this page and open a Support Ticket. We'll be happy to answer any questions you have.

OR, you can also email [email protected]. That will also open a support ticket. We'll see it immediately and give you the answers you need.

From TONY:

I don't know what you mean by "too expensive".

The word "expensive" means different things to different people.

For instance, the computer/phone you're using to read this is considered WAY "too expensive" by some people. And yet, you own one!

It's our experience that, when someone says that something is "too expensive", what they're really saying is that they haven't been convinced of its value. Or that they're having a hard time finding the funds to make the purchase.

It's entirely possible that you don't have the money in your front-pocket to purchase one of our products or services. That's okay. But that doesn't mean it's "too expensive". It just means that you don't have the cash on hand to make that purchase.

If the ONLY thing keeping you from making a purchase is making it fit into your budget, I would encourage you to click the "Submit A New Request" link in the upper-right corner and open a support ticket.

Sometimes we can make special arrangements like breaking things into 2 or more payments or waiting a few days or weeks for some money to come in.

Just ask and we'll let you know what we can do. In many cases, if your proposal is reasonable, we'll be happy to work with you if it's possible.

If you need to update your payment information for a recurring subscription/payment, please submit a support ticket by clicking the "Submit A New Request" link in the upper right corner of this site.

IMPORTANT: Please make sure to include:

The correct email address that you used for the product purchase.

Which product subscription/payment you're requesting an update on

Please be as specific as you can so that we can find your account in our system.

Once we have that information, we'll send you a link where you can update your billing information online on a secure server.

We're sorry that you're unhappy with your product or service. We understand that there are times when a particular product or service doesn't end up being a good fit for you.

Please note that our refund policies vary by product and/or service. To inquire about a refund, just click the "Submit A New Request" link in the upper-right corner to open a Support ticket and we'll be happy to assist you.

NOTE: Be sure to include your complete name and contact information so we can locate your account in our system.

Once refunds are approved, they are usually processed within 7 business days using the original method of payment.

Please note that refunds are not available for most items related to copywriting, advertising services, etc. Also, unless otherwise stated, our refund policies are usually not longer than 30 days.

In any case, we'd much rather work with you to help you get the most value from our products and services. So, please reach out and let's talk about how you can move forward powerfully in your business.

*** IMPORTANT *** Please note that this does not apply to any other companies you may have joined. If you are being billed by a third party, you will need to contact that company for a refund.

Some of our products and services are billed monthly/annually at pre-set intervals.

If you wish to cancel your monthly fee, you must submit a Support Ticket to cancel. You can do that by clicking the link at the upper-right of this site called "Submit A New Request".

Be sure to include:

Your full name and contact information

The email address that you used for making your purchase

The product you're requesting a refund for

The amount you're being billed

The last 4-digits of your credit card number

Please note, in most cases, cancellations will take place in the month following your request. Cancelation requests must be made at least TWO WEEKS prior to a charge in order to avoid being charged for that month.

*** IMPORTANT *** Please note that this does not apply to any other companies you may have joined. If you are being billed by a third party, you will need to contact that company or sign into your account with them to cancel your monthly payment with them.