Liberty Tax Employee Reviews
Out of 95 Liberty Tax employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping Liberty Tax improve their work culture. The Finance team, with 76% positive reviews, reports the best experience at Liberty Tax compared to all other departments at the company. The Admin team offered the most constructive feedback, with 69% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
I enjoy the positive interaction I have had with the customers
Review from Finance Dept
Great with a good bonus and lots if hours to work. Everyone is happy and satisfied
Review from Finance Dept
the owners are so givings and supportive, its like an extented family
Review from Operations Dept
What do you like best about the leadership team?
Very compassionate & organized ..a joy to work for them
We are like family, tight close
Review from Finance Dept
we always work together !
Strong leadership with good morals. The company takes care of itself.
Review from Finance Dept
We are a small group that is always there for eachother
Review from Customer Support Dept
What does the leadership team need to get better at?
Following the Lberty schedule of recommended activities for a successful business and following tax law related to customer information and storage of personal client information.
Review from Customer Support Dept
Their Communication needs improvement badly
Review from Admin Dept
Communication as well as team spirit
Review from Admin Dept
Actually communicating with it's people
Review from Admin Dept
Treating every employee the same
Review from Operations Dept
What is the best part about your compensation package?
Commission on the returns we completed
its always on time for vacation
The holiday pay and bonus packages
Review from Finance Dept
The bonuses and the extra money just for giving out netspend cards
Review from Customer Support Dept
The best part is Bonuses
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Higher wage compensation for downtime.
Review from Customer Support Dept
We dont have benefits or stock
Review from Finance Dept
There is no benefits and you make minimum wages even though you have to go to school every year and pay for certification every year
Review from Admin Dept
My experience and leadership qualities are stifled do I am never sure what I can do to make a customer happy in a few situations.
Review from Finance Dept
My boss does not value my time or energy
Review from Admin Dept
What are some of the best things about your team?
Great about working together no matter who was making the commission
We all work well with each other
Review from Finance Dept
we always work together !
Hard working individuals that are fully trained in tax preparation and fraud evaluation
Review from Finance Dept
everyone is laid back which is awesome atmosphere to work in
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
They need to apply themselves and diligently improve their knowledge base of the tax codes.
Review from Customer Support Dept
employees could have a better attitude toward work and dealing with customers
Review from Operations Dept
Not very smart or educated people seem to work here
Review from Admin Dept
Team building exercises to be honest
Review from Admin Dept
What is most positive about the culture and environment at your company?
The owners at my location were amazing to work for
It's a very positive environment
Review from Finance Dept
we get along and everyone is nice
Easy going friendly and helpful Co workers make the day a breeze
Review from Finance Dept
Its a family oriented place where even kids are welcome
Review from Customer Support Dept
What needs to change to make the company culture better?
Listen to staff and implement change accordingly.
Review from Customer Support Dept
The cliental we reach out to are the lower class people that we gouge.
Review from Admin Dept
More workers and better equipment
Review from Admin Dept
What did you like most about the interview process?
Very straightforward with what was expected as far as job duties
It was not stressful at all
Review from Finance Dept
working with others making sure evrything is correct
Questions answered and reviewed though the entire hiring process
Review from Finance Dept
There isn't one if you have your licenses and want to work there they will hire you.
Review from Admin Dept
What would you improve about your company's interview process?
interview process would be easier and more productive if they actually saw you in person and conducted and interview instead of just a phone call
Review from Operations Dept
What makes you most happy at work?
The way we can all depend on each other ( co workers)
The customers, I really enjoy our interaction
Review from Finance Dept
making my customers happy !
Going every day to the same place and not having to go anywhere else.
Review from Finance Dept
I love doing tax returns!
Review from Customer Support Dept
What's going wrong and how can it be improved?
The office I work at has no organization. Files are everywhere and client data is exposed routinely.
Review from Customer Support Dept
with my supervisor and compay management showing the lower employees a little more caring and concern
Review from Operations Dept
Too many hours not enough money people tell at you all day
Review from Admin Dept
More pay and better equipment
Review from Admin Dept
What do you like best about your company?
The people I work with make it great
Review from Customer Support Dept
What would you most like to see improved at your company?
More clients each year for more returns for a larger bonus
Review from Customer Support Dept