Liberty Tax Employee Reviews
Out of 95 Liberty Tax employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping Liberty Tax improve their work culture. The Finance team, with 76% positive reviews, reports the best experience at Liberty Tax compared to all other departments at the company. The Admin team offered the most constructive feedback, with 69% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Following the Lberty schedule of recommended activities for a successful business and following tax law related to customer information and storage of personal client information.
Review from Customer Support Dept
Their Communication needs improvement badly
Review from Admin Dept
Communication as well as team spirit
Review from Admin Dept
Actually communicating with it's people
Review from Admin Dept
Treating every employee the same
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Higher wage compensation for downtime.
Review from Customer Support Dept
We dont have benefits or stock
Review from Finance Dept
There is no benefits and you make minimum wages even though you have to go to school every year and pay for certification every year
Review from Admin Dept
My experience and leadership qualities are stifled do I am never sure what I can do to make a customer happy in a few situations.
Review from Finance Dept
My boss does not value my time or energy
Review from Admin Dept
What do your coworkers need to improve and how could you work together better?
They need to apply themselves and diligently improve their knowledge base of the tax codes.
Review from Customer Support Dept
employees could have a better attitude toward work and dealing with customers
Review from Operations Dept
Not very smart or educated people seem to work here
Review from Admin Dept
Team building exercises to be honest
Review from Admin Dept
What needs to change to make the company culture better?
Listen to staff and implement change accordingly.
Review from Customer Support Dept
The cliental we reach out to are the lower class people that we gouge.
Review from Admin Dept
More workers and better equipment
Review from Admin Dept
What would you improve about your company's interview process?
interview process would be easier and more productive if they actually saw you in person and conducted and interview instead of just a phone call
Review from Operations Dept
What's going wrong and how can it be improved?
The office I work at has no organization. Files are everywhere and client data is exposed routinely.
Review from Customer Support Dept
with my supervisor and compay management showing the lower employees a little more caring and concern
Review from Operations Dept
Too many hours not enough money people tell at you all day
Review from Admin Dept
More pay and better equipment
Review from Admin Dept
What would you most like to see improved at your company?
More clients each year for more returns for a larger bonus
Review from Customer Support Dept