Livestream FAQs

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Livestream Studio supports streaming to Vimeo Live for all Vimeo Premium and Vimeo Enterprise members.

If you are not logged in already, go to the Stream tab and select Vimeo.

Preview stream before going live

The following window will pop up. Click Sign in to Vimeo.

A browser window will open; you may need to minimize Studio in order to see it. Studio will automatically log into the account that your default browser is logged into. If you are not logged into a Vimeo account, you will be prompted to.

Once you are logged in, you can configure your stream. At the top of the module, give your stream a title and select your streaming quality on the right side.

Since Vimeo Live includes cloud transcoding, we recommend selecting a single bitrate quality.

In the top right corner is a gearwheel icon. Selecting this will allow you to set your aspect ratio and choose your default network to use for streaming. The default network will be used when streaming to any provider you add to Studio unless you specify a different device for a specific provider (shown in a later step).

Next, choose your stream goes under the Select Event menu. You can either create a new event by selecting New Event or stream to a pre-created event. Learn more about streaming to a scheduled event on Vimeo via Studio.

If you have enabled multi-language events, you can choose which incoming language (or audio track) will output to this particular stream by using the Select Language drop-down menu; if you are simulcasting, this allows you to stream to the same provider but select a different language for each stream instance. This menu does not appear if multi-language events are not enabled.

Clicking Advanced Settings will give you the option to use a specific network device to stream to Vimeo; Use default network will use the network device you selected earlier, but you may override that setting here if you wish to use a different connection for Vimeo. This can be handy if you want to keep simultaneous streams on separate networks as a failsafe.

Click Hide Advanced Settings to collapse this menu.

When you are ready to start your stream, click Go Live in the bottom right corner.

Your Program output will appear in your chosen event on Vimeo. Note that if you toggled on "" prior to going live, you will also need to click Go Live in the upper right corner on your live preview page in order for your viewers to see your stream.

For easy access to your stream, hover your cursor over the Vimeo icon; the URL to your stream will appear there.

When your event is over, end the stream by clicking the red Streaming button in the lower right corner.

To log out of Vimeo, click your profile name below the stream title and click Log Out.

Livestream Producer is a free software for Windows and macOS that streams a camera signal and a desktop capture directly to your Livestream events.

Why Should I Use Producer?

Producer is one of our most popular encoding products due to its versatility and simplicity. We recommend Producer for customers who:

Are looking for a very simple streaming setup, such as a single webcam.

Wish to show something from their monitor, such as a slideshow presentation or a software demonstration.

Already invested in video equipment (cameras, a switcher, etc.) and need an encoder that can work with them.

Need a cost-efficient way to stream their events.

What Do I Need in Order to Use Producer?

Outlined below are a few things to consider when using Producer.

Computer Hardware Specifications. In order to produce a reliable and high-quality stream, you should consider using a high-performance computer with no other programs or processes running at the same time as your stream. We recommend a using Producer on a system with the following minimum specifications:

Quad Core CPU i7 processor or higher

Minimum 2.7 GHz

4GB RAM

Dedicated video card, 512MB VRAM

Windows 7 or higher

Mac OS X / macOS 10.6 or higher

Important: macOS 10.15 (Catalina) does not support 32-bit applications and thus does not support Livestream Producer. Consider Livestream Studio instead.

Internet connection.Streaming requires a stable internet connection with an upload speed of at least 10Mbps. We recommend using an Ethernet connection dedicated only to the computer running Producer. Be sure to test your connection speed multiple times prior to your event.

Camera source. You need a way to get your camera's output into Producer. There are a variety of ways to do this depending on what type of camera you have. Not sure which camera to buy? We have some suggestions.

Webcam. This is the simplest albeit lowest-quality workflow. Whether your webcam is built-in to your computer or connects via USB, most will work with Producer.

Video camera or camcorder. Producer can also work with consumer camcorders and professional video cameras to get a higher quality picture for your stream. In order to connect one of these cameras to the computer running Producer, you will need to use a supported capture device.

Download Producer

Download Producer for either Windows or Mac. When the download completes, open the file.

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The install window will open. Follow the on-screen prompts to continue.

You will need to agree to the license terms in order to continue.

The software requires 72.2 MB of space on your hard drive. Click Continue to proceed with the installation.

We encourage Windows customers to select Run Livestream Producer as administrator for the best experience.

Click Install.

The install window will indicate that the installation has completed. You can now launch Livestream Producer.

Get Started

Find Livestream Producer within your applications or programs and launch it.

Type in your account email address and password, then click Login.

Leave Remember me checked to skip this step from now on.

You will be brought to the main window. Here you can:

1. Select your event.

2. Refresh your events list; this is useful if you created a new event on your account while Producer was already open.

3. Log out of your account.

4. Select your camera source (or choose No Camera, which will only capture your desktop).

5. Select your streaming quality; see tips on how to choose an appropriate quality here.

6. Open Preferences; see for details on what each of these menus can configure.

7. Go live to your selected event.

When you click Go Live, you will be prompted to give your live broadcast a name. You can also choose whether or not to notify your followers when you go live.

Select START to start your stream.

After a moment, the main window will change to the image seen below, which includes a URL to your live event.

On the bottom left corner of your screen is a dashboard that allows you to view your video stream and monitor time, frame rate, bitrate, CPU percentage, and status messages of your stream (e.g. "Perfect Streaming").

To the right of this, the Stop button will end your stream.

Farther right is the Mixer button. Selecting this will open a basic audio mixer that allows you to add sources such as your built-in microphone, audio from your computer ("Speaker's audio"), or other audio devices you connect to your computer.

On the right side of the dashboard are basic controls for Producer.

By default, Camera will be selected, which will broadcast just your camera source (i.e. a webcam or a camera connected to a Blackmagic Design capture device).

Screen will show just your screen or a selection of your screen. Clicking Zoom Out and Zoom In will reveal the green brackets, which can show just a portion of your screen to your viewers. In the example below, the green brackets are surrounding the slide, indicating that only the slide will be shown on the stream while the rest of the screen will not.

2D Mix and 3D Mix will allow you to show both your camera source and your screen at the same time.

When you select Stop, Producer will confirm if you want to stop the stream; select Yes to end it.

The stream will end and you will have a few options for what to do with your video on demand (VOD):

Publish Now: Will publish the VOD to your event page for immediate availability. Select this and click Post to choose this option.

Save as Draft: Will save the VOD as a draft post on your event page, which you can publish later. Select this and click Post to choose this option.

Notify Followers: When checked, will send a notification to your Livestream followers that you posted a video.

Delete: Will not save the VOD on your event page. This cannot be undone.

Once you have chosen your publishing option, you will be brought back to Producer's main window.

Livestream Enterprise customers have the option of restricting where their content gets distributed based on physical location, such as country, region, or even IP address.

On your event page, click the Editor icon.

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Towards the bottom of the editor, click Geo-Blocking.

By default, your event will not restrict any locations.There are three options in the drop-down menu:- Do Not Restrict by Geo-Location- Allow Specified Geo-Locations- Block Specified Geo-Locations

You can also import geo-block settings that were exported from another event, or export your settings once they are configured for easy access for your next event.

Allow/Block Specified Geo-Locations: Specify by Location name and/or Specify by Postal Code.

Specify by Location Name: Select specific Countries, States, and Cities to allow or block.

Note: Mobile browsers will require your viewers to allow location services if you geo-block at a more granular level (i.e. the regional, city, postal code, or IP address level). This is due to security settings that are built into mobile browsers. for details.

Specify by Postal Code: allow or block specific postal (zip) codes. Remember to separate each with a comma.

Allow "Unknown" locations: Allow unlisted locations.

White Listed IPs:Whitelist specific IP addresses to allow.

This additional option will allow you to permit where your event can be embedded/viewed. You can use the "* " wildcard to allow all cases. (Example: 192.*.*.* or 192.168.*.*). Remember to separate each IP address with a comma.

Transfer Geo-Blocking Settings: Allows you to export one event's geo-blocking settings and import them into another event on your account, helping you save time configuring future events.

Click Update Settingswhen you are finished. Anyone not within an area that is allowed to view your event will see the following message:

Changes can take up to 90 minutes to take effect.

You can share a direct link to any individual post from an event to social media or any other destination.

Note that the URLs you share are from livestream.com; if your event or account are hidden, anyone who clicks them will see a 404 error.

Click the Share icon in the upper right corner of the post.

You can either copy the given URL and paste it to your destination of choice, or click your preferred social media provider's icon at the bottom of the window.

If you choose the latter, a window from that provider (Facebook, Twitter, Tumblr) will open with a post editor and allow you to share the link. Keep in mind you will be prompted to log in to that provider if you aren't already.

To get started quickly with streaming to Livestream, download and install the Livestream Producer application.

Livestream Producer can be downloaded for Mac and Windows. When the download completes, open the installation package and follow the on-screen steps to install the software.

We recommend your computer to have at least the following system specifications in order to have the best experience with Livestream Producer:

Quad-Core CPU i7 processor or higher

Minimum 2.7 GHz

4GB RAM

Dedicated video card, 512MB VRAM

Windows 7 or higher

Mac OS X 10.6 or higher (until 10.15 - macOS Catalina does not support 32-bit applications and thus will not support Livestream Producer. Consider Livestream Studio instead.)

We've received reports from customers of CPU spikes when using Livestream Producer on a system with an Intel Xeon E5 processor. We are investigating this further, but recommend customers avoid these type of processors with Producer.

Once the software has installed, launch Livestream Producer and enter the email address and password you used to sign up for Livestream to log in.

We recommend your computer to have the following system specifications if you wish to produce an HD multi-bitrate stream with Livestream Producer:

Quad-Core CPU i7 processor

Minimum 2.7 GHz

4GB RAM

Dedicated graphics card, 512MB VRAM

Windows 7 or higher

Mac OS X 10.6 or highermacOS 10.15 (Catalina) does not support 32-bit applications and thus will not support Livestream Producer. Consider Livestream Studio instead.

Systems with lower specifications may be able to produce a stream at lower qualities. We always recommend running multiple tests prior to your event.

We've received reports from customers experiencing CPU spikes when using Livestream Producer on systems with Intel Xeon E3, Intel Xeon E5,andIntel Xeon E7 processors. We recommend customers avoid these type of processors with Producer.

If you are looking for recommended hardware specifications for Livestream Studio, please see here.

If you are installing Livestream Producer on Mac and encounter a installation failure or a "System Extension Blocked" error message, this is due to Producer's audio driver likely being blocked by Mac OS High Sierra's security features.

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To resolve this error, close the installer, open System Preferences, and navigate to Security & Privacy.

Under the Generaltab, you will see a message indicating the extension that was blocked. Click Allow to prevent Mac OS from blocking any future installations from Livestream.

You must then restart your computer for this change to take effect.

Reinstall Livestream Producer using the package that you previously downloaded. If you need to download this software again, you can do so .

Once you have logged in to your account and, you can go live. Livestream offers a few plug-and-play tools to help you go live without needing to worry about what kind of equipment you have.

What you need to go live:

At least 1 camera with a video capture device, or a webcam A high-performance computer Internet connection

Hosting a large event and need to use multiple cameras? Livestream Studio software

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Livestream Studio is a powerful software that allows for switching between multiple cameras, graphic overlays, video playback, high-resolution recording, and multi-bitrate streaming. It will work on Windows 7 or later, and Mac High Sierra or later. Learn more .

If you no longer intend to watch or produce content on Livestream and wish to delete your account, you can do so by navigating to the menu in the upper right corner and select Settings.

This will permanently remove all of your content from Livestream and cannot be undone!

At the bottom of the account settings, select Delete Livestream Account.

To proceed with deleting your account, enter your password, then select Delete.

If you need to update your Blackmagic Design Desktop Video drivers, you must first uninstall the version that is currently installed on your computer before installing the current recommended version.

Uninstalling drivers on Windows computers differs slightly from doing so on Mac computers. Instructions for both are outlined below.

Uninstall Blackmagic Design Drivers -Windows

Go to your system's Control Panel, then enter the Uninstall a program menu.

Find Blackmagic Design Desktop Video in the menu. Right-click it, then click Uninstall.

Follow the on-screen prompts, which will notify you that you must restart your computer for the uninstall to take effect.

After you restart your computer, the uninstallation will be complete.

Uninstall Blackmagic Drivers - Mac

Find the DesktopVideo_.dmg file in your Finder. These are typically saved in your Downloads folder. Open the .dmg file and double-click Uninstall Desktop Video.

You will need to confirm that you want to uninstall Blackmagic Design drivers. Click Yes.

Uninstallation is now complete.

MostBlackmagic Designcapture devices can be used as either an input or output device. One example of this is the DeckLink Studio 2 card, which came preinstalled on Livestream's first generation of Studio hardware products (HD50, HD500).

Add this card as an input by going to Inputs, then navigate to Add Input > Local to add it with whichever connection type you are using.

If you add this as an input, but then try to add it as an output by going to the Outputs tab, Studio will notify you that it is already being used in Inputs.

If you want to use any device as an output, be sure to remove it from Inputs by selecting the corresponding trash icon on the right side. Then you can go back to the Outputs tab and select it.

When you select it as an output, you will notice that if you try to add it as an input again, it will not be available.

The Livestream Studio HD51 and HD550 are each equipped with five Blackmagic DeckLink Mini Recorders; the HD31 has three cards installed.

Each card has one SDI input and one HDMI input.

The 4K editions of the HD51 and HD550 have 4K versions of these cards installed.

Each card can only handle one source at a time. You cannot use both the SDI and HDMI input on the same card. For example, if you use the HDMI input on Mini Recorder 1, you cannot also use the SDI input on Mini Recorder 1 and would thus have to use an SDI input on one of the other four Mini Recorder cards.

Every input in Livestream Studio has individual settings you can configure directly from the Inputs module, including audio settings, conversion, cropping, audio/video sync correction, tally lights, captions, and color correction.

To open the input settings module for a given source, navigate to the Inputstab in the lower left quadrant. To the right of each input is a gearwheel; selecting this will open input settings for that source.

Tally Light system

You can also access an input's settings menu byclicking the gearwheel icon next to the sources display name in the multi-view or in the audio mixer by clicking the source name and selecting Input Settings.

General: This is the first tab that will open and will include any settings specific to that input source. For example, direct camera inputs (e.g. webcams, HDMI/SDI cameras) will have the option to choose the audio source for that camera (e.g. "built-in microphone," "embedded," etc.)

Mevo will allow you to configure all the basic settings for your Mevo directly from Studio.

Remote desktops ( Windows and Mac ) will show the options to change your video source, audio source, and whether you want to capture the cursor from that desktop.

You can learn more about the general settings available for:

iOS and Android devices

Local screens

Broadcasters

NDI inputs

Remote Guests

RTMP Server and other streams

Media bins

Graphics overlays

Audio-only inputs

Audio: Incoming audio channels are displayed for the selected source. In stereo mode, use the L and R buttons along the bottom of the module to assign left and right audio channels to the input source fader.

In mono mode, click the corresponding speaker iconto assign input channels to the source fader. Each input channel has an individual level meter with gain control.

Stereo:

Mono:

Converter: Allows for video inputs to be converted to your project video format in real-time. This allows producers to use different types of camera sources and formats. The video converter also has an auto-detect function that will recognize different formats instantly.

If the converter does not automatically detect the source format of the camera, select the converter tab to pick the format from a full range of format options and convert it into the format that the current project is set to.

Crop: Allows you to your input's picture.

PTZ: If this input is a PTZ camera, you can connect and control it from here.

Delay:If you notice a discrepancy in synchronization between direct camera inputs and remote cameras, you can delay an individual input's video and audio by up to two seconds to help keep your sources in sync.

Color: If the coloring or white balance of your input source seems off, open this menu to correct it.

Tally: Activate and control a through Livestream Studio. After connecting a Metasetz tally system via USB, click the Tally icon shown here and select and available tally port to assign to that camera. Repeat this step for each camera source.

If you do not see this option, go to Settings: Advanced and make sure Tallyis checked. Also please note that these only work with local inputs and not remote sources.

Closed Captions: Livestream Studio can receive a closed captioning signal from a closed captioning encoder via SDI, and output to Livestream's live player. This is where you control which channel of closed captions come through.

If you do not see this option, go to Settings: Advanced and make sure Closed Captioning is enabled.

This feature only works on players that support CEA-608 captions.

You can connect and control a pan-tilt-zoom (PTZ) camera to Livestream Studio via VISCA or NDI protocols.

Connect the PTZ Camera to Studio

First, connect your PTZ camera to the same network to which your Studio system is connected.

You can then connect the camera to Studio via SDI, HDMI, NDI, RTSP, etc. Go to the Inputs tab and selectAdd Input. Depending on how you are connecting your camera, your PTZ will appear either under Local Camera (e.g. SDI, HDMI),Remote(NDI),or Stream(RTSP, RTMP).

Please note that in order for Studio to receive an NDI camera's signal, you may need to install the NDI|HX Driver from NewTek.

At this point, will see your camera's output appear in the Studio multi-view but you will not have control access yet.

To the right of the PTZ source in Inputs, select the gearwheel. This will bring you to the camera's general settings. Select the PTZ tab on the left side.

If you are connecting to your camera using VISCA, enter the camera's IP address.

Port 5678 is standard but you may change it if you've configured your camera to communicate over a different port (1-65536). Adapter index is useful if you have more than one PTZ camera.

Once you've configured your settings, select Connect.

Alternatively, if your camera is communicating via NDI, navigate to the bottom of the menu where it says Connect with NDI. If an NDI signal is being received from this source, the Connect button will be enabled. Click it to activate the PTZ controls.

Control the PTZ Camera Inside Studio

After clicking either Connect button, your source will appear in the menu along side a set of controls along the left side of the pane.

To pan and tilt your camera, click and drag the virtual joystick in the direction you wish to move the camera.

Below the virtual joystick is the zoom option; click and drag the zoom control right or left to zoom in or zoom out.

Below the zoom control is the focus control. By default, the AF button is highlighted, which is Auto Focus. To control the focus manually, disable the auto focus and click and drag the focus control left or right to adjust it.

Under the focus control is the white balance control, which is set to Auto by default.

At the bottom, you can select Disconnect to disconnect Studio from your camera's PTZ controls.

Configure Preset Shots

You can configure up to five preset shots if you know you need the camera to move from one shot to another frequently. First, use the manual controls described above to get the shot you need, then click Save Preset.

All the numbered buttons will turn green. Select the one you wish to use for this shot (in this example, we clicked 3).

That number will turn yellow, indicating that you are currently on the number 3 preset shot. Now whenever you need that shot, click the assigned number and the camera will move to that shot.

Open Controller in a New Window

In the bottom right corner of the PTZ controller module, click the new window button.

The PTZ menu will now be open in another window, which you can put next to Studio or in another monitor to control your camera outside of the main Studio interface.

Livestream Studio works best when all video input sources match the same video format.However, with certain sources such as laptops and webcams, it maynot be possible to match them all together. This is where the built-in any-to-any converter comes in.

Go to the Inputs tab and select gearwheel corresponding to the source you need to convert. Then select the Convert tab on the left side of the interface.

Mac

In most cases, Livestream Studio will automatically convert your source. Otherwise, choose your input source's formatfrom the drop-down menu.

Once the correct format is selected, the converter will turn on and you will see your video source.

Using the converter will reduce the quality of your video signal and increase your CPU usage, so only use it when necessary.

Bringing a Laptop into Livestream Studio

When bringing in a laptop, you will almost certainly use the converter. Many laptops come with an HDMI output port that can directly connect to a Blackmagic capture device via an HDMI cable.

Another option for bringing a laptop into Livestream Studio as a source is to install the Remote Camera Client for Windows and over your local network.

You can create multiple virtual camera shots for each input source. This works best with 4K inputs and Mevo.

Navigate to the Inputs tab. Find the desired input you wish to crop and click the gearwheel that corresponds to it to enter its settings.

This feature does not work on media sources or GFX sources.

Learn more

Select the Crop tab on the left side.

You can do a basic crop by clicking and dragging the corner of the image, and dragging and dropping the cropped frame. You can also scroll on your mouse or trackpad to crop. The crop will be locked to the aspect ratio of your project format (16:9 in most cases).

Click Advanced Mode to reveal more cropping options.

If you are using Mevo, you will only see Advanced mode for cropping. about controlling Mevo via Studio.

To the right of your source are numbers 1-4 in different colors, each with a corresponding Take and Edit button.

Clicking Edit on any shot will allow you to adjust that particular shot without affecting the output. Click and drag the corners to crop the shot. Notice the border of your shot matches the color of the corresponding number, and the source in the multi-view is not yet reflecting the crop.

You can also scroll on your mouse (i.e. with a scroll wheel or if it's a touch-sensitive mouse) to crop your shot.

Before clicking the glowing Take button, check the Transition Duration setting below.

Under Transition Duration, you can choose how you fast you want to move between shots. Cut will be an immediate switch. The following timer buttons indicate a virtual camera movement (i.e., a virtual tilt or pan) in order of increasing time (fast, medium, slow).

Once your Transition Duration is set, click the glowing Take button.

The Take button will turn red and you will notice your input will transition to the cropped area in your multi-view.

You can build up to four different cropped areas per input using the corresponding Edit buttons. Switch between each using their corresponding Take buttons.

In addition to cameras, graphics and media sources, you can include color sources in your Livestream Studio production.

To add a color source as an input source, navigate to the Inputs tab in the main Studio interface, then click Add Input in the bottom left corner. Hover the cursor over Local Camera, which will open a menu that includes Colors / Bars.

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The color source will appear in your list of inputs. Click the gearwheel on the right side to access its settings.

You can use either a solid color or traditional color bars. If you select Solid Color, you can either type in the or click on the # button to select a color.

You can also choose whether or not to include a test tone as your audio source by checking the box next to Test Tone. You can also adjust the pitch of the tone below (default is 1000 Hz; a lower number will be a lower pitch, a higher number creates a higher pitch). Uncheck the box if you do not want any audio coming through your color source.

In Livestream Studio, your audio setup can be set to either mono or stereo.

To fold all of your audio channels into mono. Go to Settings: Advanced. In the Project Audio Format drop-down menu, select 48kHz Mono.

Now all of your audio inputs will be in mono. You can see this by going to the Inputs tab, then select the gearwheel that corresponds to the desired input, then select Audio.

If you are unable to receive a video signal in your Studio software please make sure you confirm the following:

Are you using a Blackmagic or Magewell capture device?

Livestream Studio will best work withvideo signals from certified Blackmagic Design capture devices. Magewell cards are also supported. If you are using a non-Blackmagic device there is a chance your signal will not appear in the software. Check here for our list of supported devices.

Do you have the recommended version of the Blackmagic Design drivers?

We generally recommend using the most recent version of Desktop Video. However, if you are on Windows 10 Pro version 1709, we recommend downloading Desktop Video 10.9.5.

Drivers found on the Blackmagic Design package discs are often out of date as Blackmagic frequently releases updates. Please be sure you are using the proper version of the Blackmagic drivers, which you can download at .

Select Capture & Playback and download Desktop Video for your operating system.

Are you getting a video signal in Blackmagic Media Express?

Click the Start button and search for Media Express, then click Blackmagic Media Express to open the program. Select the Log and Capture tab to display the video input. Click Edit on the menu bar at the top of the program and select Preferences, then confirm that your Project Video Format matches the format of your video source.

Does your camera output to an external display?

If you receive a video signal in Media Express, you should check Studio's video format settings. If you do not receive a video signal in Media Express, confirm you are connected to the correct input and your camera is configured properly (e.g. SDI or HDMI correctly selected).

Does Livestream Studio's video format match your input source?

Open Studio's Preferences by clicking the gearwheel icon at the top right-hand side of the program window. In the Project Format tab at the left-hand side of the Preferences window, and choose the video format that matches your input source's format. Please note that all your input sources should match Studio's video format setting.

Are you connected to the correct input of your Blackmagic device?

Generally, Blackmagic Design doesn't specifically mark the input/outputs of the device on the actual hardware. Please check your capture device's documentation to confirm the proper input.

Is your camera configured properly?

Many cameras with multiple output formats allow you to define your specific output method. Check your camera's settings to confirm your are properly configured for HD-SDI, HDMI or analog, depending on your input to the Blackmagic Design device.

Connect the camera's output to an external display such as a monitor to verify the video signal. If you do not receive a signal, try a new wire of the same type or double-check your camera's settings.

If all of the above fail please contact Livestream Support by going to Livestream Studio settings and navigating to the Support tab. You will find contact information and your Support PIN there.

Some producers using some Livestream Studio hardware productsonly (HD51/HD510/HD550) have noticed their inputs not appearing in the multiview in the proper order. Livestream Studio includes an input calibrator for these specific units that can resolve this issue.

In Livestream Studio, click on the gearwheel to open settings, then click Inputs. A link to the Livestream Inputs Calibrator will be at the bottom of the window.

Customers using the HD31 will need to open the tool manually by opening the File Explorer and navigating to Program Files (x86) -- > Livestream Studio Launcher ---> LSDeviceOrderCalibration. This tool is not compatible with other computers running Livestream Studio software.

A window will pop up prompting that Livestream Studio will close. Click OK.

When Livestream Studio closes, a new window will pop up that will prompt you to unplug all of your cameras from all of your Blackmagic Design devices. After you do this, click Start Calibrating.

Select your preferred input type, either HDMI or SDI. You will only need one camera for this process, so if you are alternating input types, choose whichever one you are using more of. The calibration will still work. Then click Next.

If you haven't disconnected all of your cables yet, do so now. Then click Done.

Connect a camera to In 1 on your system. The calibrator will indicate when it has detected it and completed calibrating it.

The calibrator will automatically prompt you to move to the next input. Unplug your camera from In 1 and plug it into In 2. Repeat this for all five Blackmagic Design cards.

After you've gone through all inputs, the calibrator will inform you that calibration is complete. Click Save and Livestream Studio will reopen with your inputs in the proper order.

Please note that calibration is project-based. If you create a new project, you may need to calibrate your input sources again.

As of version 6, you can adjust the light levels and coloring in all of your camera sources whether they are local (directly connected) or remote. You can adjust the shot's Hue, Saturation, Brightness, Contrast, Lift, Gamma, and Gain with aid from three different color monitors.

Color correction settings are available for each camera input except Mevo, as Mevo includes its own image adjustments setting built-in, which is also accessible in Studio once a Mevo is connected. Color correction settings cannot be applied to GFX or Media sources.

Navigate to the Inputs tab in the lower left corner of the interface. Select the corresponding gearwheel to the input you wish to adjust.

Along the left side of the panel is the Color tab; selecting this opens the Color Correction menu.

Color Monitors

A helpful tool when color correcting is the Color Monitorswindow. There are three monitors you can use when making adjustments to your image.

By default, you will see the Waveform monitor. This monitor helps measure the blacks and whites in your image from left to right. In this graph, you want to make sure all of the data (the green waves and lines) are within this monitor (between 0 and 100 on the left side).

If something is too dark, it will "crush" to the bottom, resulting in image loss to black; if something is too light, the waves will crush to the top and result in overexposure. When you work with the Brightness, Contrast, Lift, Gamma, and Gain settings (discussed below), you will see the impact in this graph. (Although this chart is green, it's measuring all the white, gray, and black in the entire shot, not just the green channel.)

Open the dropdown in the upper left corner of the window to see two more options: RGB Waveform Parade and Vectorscope.

RGB Waveform Parade will show waveforms for each of the three video channels (red, green, blue), informing you of the overall color balance in your shot. The closer all three match, the more balanced your video will look in terms of color and temperature. In the below example, red is higher than green, and blue is the lowest; this is because the shot has more red tones in it as it was taken during sunset; if we balance these waveforms, it will look more like midday.

Similar to the Waveform, you want to make sure your colors aren't crushing all the way to the top or bottom (unless you're going for a specific look).

To adjust these, open the color channel settings that are available with each light adjustment setting (Brightness, Contrast, Lift, Gamma, Gain).

By pushing up the blue and reducing the red, we now have a more color balanced shot.

Vectorscope measures hue and saturation. In other words, it tells you what colors are most prominent and by how much. If you lower your saturation, the pixels in the middle will reduce and your image will look more black and white, whereas a saturated image will show the pixels more spread out towards the edge of the scope.

Note that each color has a pair of squares, one closer to the center than the other; the more-center square represents the pure color while the square farther to the edge is a super pure color (e.g. Yellow and Super Yellow; these are both seen if you use HD SMPTE color bars).

Color Correction Settings and What They Mean

Best practice is to adjust your settings while the color monitors window is open. Each setting has a slider that starts at a neutral position with a reset button next to it. Here is what each setting changes:

Hue: The actual colors that you see. Hue is a 360-degree measurement that reflects where on the the colors in your shot fall. You can adjust it down to -180 degrees or up to 180 degrees; you will notice these two extremes will be nearly identical in color but opposite of the neutral position. If you have the vectorscope open when you adjust this setting, you will notice the pixel pattern will spin like a wheel as you adjust the slider.

Zero degrees:

180 degrees:

Saturation: The amount of color. If you reduce saturation to the lowest setting, your shot will be nearly black and white. Slide it to the right to increase the color in your shot to be closer to pure color. Keep your vectorscope open to ensure you don't over-saturate your image (i.e. pixels should not surpass the squares).

Saturation increased, giving this shot more color, especially in the yellow/orange regions.

Brightness: Adjusts all of the lightness and darkness in your image symmetrically. In other words, your white and blacks will move up and down the same amount, causing an extreme white when adjusted all the way up and an extreme black when completely reduced. Keep an eye on your waveform monitor while adjusting this, and consider using Lift, Gamma, and Gain before adjusting Brightness.

When Brightness is increased, the entire waveform stays in the exact same shape but moves higher in the graph. This is what we mean when we say it adjusts the light in the shot "symmetrically."

Contrast: The difference in brightness between the darkest and lightest areas of your image. This is another setting where your waveform graph will be helpful. Unlike Brightness, your blacks and whites will move the same amount, but in opposite directions. An image with low contrast will show the waveform more condensed to the middle and appear very gray and flat, whereas an image with high contrast will be more spread out from top to bottom. This is another setting you should consider waiting on changing until you adjust Lift, Gamma, and Gain first.

Increasing Contrast will show the waveform spreading apart evenly, with lights getting lighter just as the darks get darker.

Lift: This controls the level of black in your shot without modifying the white. The waveform will show the bottom half of the graph move the most when adjusting this setting. You will get all white when raising the lift all the way up.

Lift has been lowered, darkening the black tones with minimal impact on the whites.

Gamma: This controls the range of gray tones (or mid-tones) without modifying true black or true white.

Gamma has been raised, with the most movement happening in the middle of the waveform.

Gain: This controls the white levels in your shot without modifying the black. In other words, this is the opposite of Lift. If you push this all the way down, your shot will be entirely black.

Gain has been increased, dramatically increasing the lighter tones in this image and the darker tones barely adjusting.

While Lift, Gamma, and Gain all focus on different areas of light in your image, adjusting them will still impact the appearance of the entire shot. Consider using those three settings to adjust the lighting balance in your image first, and then use Brightness or Contrast to help boost those adjustments as you see fit.

Comparing Two or More Inputs

If you have two (or more) cameras pointing at the same shot and you want to compare them, the easiest way to to do this is to select the pin icon to add the input as its own tab for easy access.

Then go back to the Inputs tab and open the settings for another input. Pin as many cameras as you need to compare.

You can then open the color monitors for each input, then compare and adjust accordingly. The name of the input will be at the top of the window so you know which one you're adjusting. You can alway un-pin and re-pin inputs as you need.

Reset Settings to Default

If you've overdone it on a color correction setting, you can click the arrow button next to that setting to reset it to the default position.

If you've adjusted multiple settings and want to start from scratch, click theReset button at the bottom of the Color Correction menu to reset all settings back to their defaults.

All editions of the Studio One hardware includes two 1/4" audio inputs and two 1/4" audio outputs. These can all be found labeled on the back of the unit.

Troubleshooting: Not Seeing 1/4" Input in Studio Settings?

To ensure your Studio One audio setup is configured correctly, go to Control Panel and open the Sound settings. You will want to ensure the following:

Under the Playback tab, set Speakers: Realtek High Definition Audio as the Default Device. This will allow for the headphone jack in the front of the unit to work so that you can monitor audio from Studio.

Also under the Playback tab, set U24XL with SPDIF I/Oas the Default Communication Device to allow the output jacks of the Studio One unit to playback the Program Output of the Studio program at all times.

Under the Recording tab, set Line: U24XL with SPDIF I/O as the default device to bring your " audio inputs into Studio.

The 1/4" Out plugs will output Program audio (i.e. audio coming through Stream Out/Record Out in Studio's audio mixer). Keep in mind these outputs are stereo by design, so you will hear Channel 1 through the L output and Channel 2 through the R output.

Plug in your audio source to the inputs (bottom ports). After you launch Studio, go to the Inputs tab in the lower right corner. Select Add Input>Audio Only. Select the 1/4" Input(s).

First, make sure you are running Studio version 5.2 or later, as this version resolves an issue with detecting the drivers for the card.

If Studio still does not detect your audio inputs after updating, you may need to rollback the audio device's drivers to the Windows default driver.

To do this, navigate to Control Panel > Uninstall a program, and uninstall ESI U 24 XL USB Driver version v2.6.0.0. You will need to restart your system after doing this.

Open Control Panel > Device Manager, open the Sound, video and game controllersoption and find U24XL with SPDIF I/O. Right-click it and select Properties.

Select the Driverstab. If the Driver Provider says "ESI" and the Driver Version says "2.6.0," then select Roll Back Driver. This will remove the ESI driver in favor of the Microsoft driver version 10.0.17134.1.

Restart your system again. When you launch Studio, create a new project to start with a fresh audio configuration.

If the issue persists, you can try going back to the Driver window (shown above) and this time select Disable Deviceand restart your system. When Windows relaunches, go back to Device Manager, find U24XL with SPDIF I/O, right click it and re-enable the device. You will need to restart again and we recommend creating a new Studio project.

If disabling the device does not resolve the issue still, you may again go back to the Driver window and select Uninstall Device. When you restart your machine, the device will reinstall. Relaunch Studio and create a new project.

If the issue still persists, please contact us.

The source will automatically be labeled Audio 1and appear in both the Inputs list and the Audio Mixer.

You can adjust the channel input into Studio by navigating to the Inputs tab, selecting the gearwheel that corresponds to Audio 1, and then selecting Audio on the left side.

You will see both audio channels; Input 1 is the Left (L) input, Input 2 is the Right (R) input. Each input can be configured to send audio out to either one channel or both channels.

For example, if your audio source is only plugged into the R input on the Studio One unit, you may want to configure Input 2 to send audio to both the L and R channels so that your viewers will hear audio from both sides rather than only one channel.

Both channels will be reflected inside Studio's Audio Mixer.

If you are using both 1/4" inputs, you can keep each input separate by selecting L under Input 1 and R under Input 2, creating a stereo audio output to your stream.

In Livestream Studio, click the gearwheel icon in the upper right-hand corner to access settings, then select the Recording tab.

Are you looking to record a smaller-sized MP4 file of your program? Try the Stream to File option instead.

ISO recordings

Default Record Location: Selects the location where the Livestream Studio recordings will be saved by default--typically the "Videos" folder in Windows and the "Movies" folder in Mac. Click the Browse button to select a different default record location.

ISO Recording: ISO is an abbreviation for "Isolated". When referring to cameras in video production, this term indicates that the individual camera video signals are being isolated and recorded independently of each other and the final Program mix. These files can be used later for further editing offline or live replay during or after an event.

ISO recordings are only available via this hi-resolution recording setting. Selecting Stream to File in the Stream tab will not record ISOs.

Select how many hi-resolution recordings you want to produce (up to four), and which sources you want to record. You can record Program (dirty), Program (clean), and any other source in your multi-view. We have more recommendations regarding .

Along with the single cameras, you can also record the Program output in 'Clean' or 'Dirty' mode.

Clean: Without graphic overlays

Dirty: With graphic overlays

By default, the selected option is Program (dirty).

Specify Record Location:As a best practice, choose different locations for each ISO recording. This can help resolve any hard drive performance related issues when recording multiple ISOs by spreading to multiple HDDs.

Timecode: You can select how you want timecode to be presented. This is meant for users who intend on editing the recordings together and have a preference on which type of timecode to use when matching up the sources.

Recording Bitrate: Chooses the quality your recording will be in. Higher bitrates will be higher quality, but also produce much larger files.

Record to Media Bin: When a recording begins, it will immediately be added to the selected media bin. Both bins can be selected or deselected simultaneously. This is necessary in order to use the basic replay feature.

Click Save and you will be able to start recording.

Available recording time is dictated by available internal disk space. If necessary,external devices with transfer speeds of at least 50MB/sec may be used for recording, though performance may vary. Make sure your external device is connected and choosesave to that location in the Recording settings. Studio also lets you know how much space is remaining on your hard drive.

When you are ready to start recording, click Record in the upper right corner.

The Record button will turn red and change to Recording. You can also track your recording time and hard drive space.

When you are ready to stop recording, press the Recording button at the top of the interface. All recorded files will be located where you specified in the Recording settings.

Below is information regarding internal and external hard drive recommendations for producers who want to do multiple, simultaneous ISO recordings.

For owners of our series of Studio HD hardware units:

The HDD or SSD currently installed on your system have the following specs:

HD31: 2TB WD BLACK SERIES WD2003FZEX 7200 RPM / SATA 2.5" Internal HDD

Studio One: 1 TB Western Digital Red 7200 RPM/ SATA 2.5" Internal HDD

HD50: 1 TB / 5400 RPM / SATA 3.5" Internal HDD

HD51: 1 TB / Western Digital Red 7200 RPM / SATA 2.5" Internal HDD

HD51 4K Edition: Samsung 850 EVO 2TB SSD

HD500: 500 GB/ 5400 RPM / SATA 2.5" Internal HDD

HD510: 1 TB / Western Digital Red 7200 RPM / SATA 2.5" Internal Hard Drive

HD550: 1 TB/ Western Digital Red 7200 RPM/ SATA 2.5" Internal Hard Drive

HD550 4K Edition: Samsung 850 EVO 2TB SSD

HD900: 2 TB / 5400 RPM & 500 GB / 5400 RPM SATA 2.5" Internal HDDs

HD1700: 2 TB / 5400 RPM & 500 GB / 5400 RPM SATA 2.5" Internal HDDs

HD1710: Dual quick-time front removable (2) x WD Red 1TB / 7200 RM ISO recording drives, mid-plane, access door, receiver mounting kits. 1 internal fix mounted WD Red 1TB / 7200 RM ISO hard drive & 1 internal fix mounted 120GB SSD OS / application drive.

Please note that all Studio hardware products have been discontinued.

To avoid performance issues, we recommend using an external HDD via USB 3.0 as mentioned below and/or spreading the recording across multiple drives by selecting the Specify Record Location option within the Recording section of the Livestream Studio settings.

Macally

What type of hard driveis recommended when recording ISOs?

We recommend recording to a separate HDD, either installed on the desktop system or an external HDD connected via USB 3.0, that adheres to the following specification:

7200 RPM64 MB CacheFormatted NTFS (Full format)2TB or larger (for longer broadcasts)

The Western Digital Red series hard drives have been tested and approved for recording 4 isolated cameras. You can pair this with a USB 3.0 HDD enclosure such as this one from .

Testing done using other brand hard drives with the recommended specification have resulted in poor performance when recording 3-4 ISO cameras. Recording 2 ISO cameras performed well in these cases.

If a Western Digital Red series drive is not available, using more than one HDD and specifying different record locations may help resolve any performance issues.

Livestream Studio includes various ways to record your Program and ISO recordings. Recordings are saved in a user-selected destination folder; by default, you can find the files in the Videos folder on Windows and the Movies folder on Mac.

Encode Program as an MP4 File

If you are just looking to record an .mp4 of your event, you can do this via the Stream tab. Select Stream to File as your destination.

Backup Recording of a Live Broadcast

Choose the quality you wish to encode at and choose where you want to save the recording (by default it will save to the Videos folder on Windows or the Movies folder on macOS). You can also add a title, which the file will save as alongside the date in your hard drive.

When you are ready to start encoding, click Go Live.

The Studio Log will indicate the encoding has started. When you are ready to stop recording, click the red Streaming button in the bottom right corner of the Stream module.

Your recording will be saved in the location you specified.

Hi-Resolution (MJPEG AVI) Program and ISO Recording

If you are looking for a broadcast quality high-resolution Motion JPEG recording of either your Program output or any of your isolated (ISO) video sources, navigate to Studio settings by clicking the gearwheel button in the upper right corner of the interface.

Navigate to the Recording tab on the left side of the menu. The default recording location is where your recordings will be saved (by default, "Videos" for Windows computers and "Movies" for macOS). Click Browse if you want all of your recordings to save somewhere else, such as an external hard drive.

The Default file format of your recording will be MJPEG by default. H.264 is covered in a section below.

Farther down in the menu are your ISO Recording options. With MJPEG selected as the default file format, you can run up to four recordings simultaneously. This is helpful if you wish to edit your sources together in post-production or you intend to use the basic replay feature.

Each checkbox will activate a recording. Select which sources you wish to record.

Program (clean) is your Program recording without any graphics overlays. Choose this if, for example, you need to repurpose your recording for different brands.

Below each source selection is the option to Specify Record Location. This allows you to save any of your recordings in a location separate from the Default Record Location configured above.

Below your ISO recordings specifications are additional settings for your recordings, include how timecode is recorded, your recording bitrate, and the ability to also save your recordings in either Media bin. Record to Media Bin is essential if you intend to use the basic replay feature.

Once your recordings are configured, save your settings. To start recording, click Record in the upper left corner of the Studio interface; click it again to stop recording. You can find your AVI in the specified recording location(s).

Compressed (H.264 MP4) Program or ISO Recording

If you are operating on a system that supports hardware encoding, you can also record an .mp4 file of either your Program or a single video source. Click the gearwheel button in the upper right corner of the Studio interface to enter the Settings menu.

If your system only has NVIDIA NVENC for hardware encoding, this feature will not work if your project is set to interlaced formats (e.g. 1080i59.94, 1080i60). Unless your PC or Mac also uses Intel QuickSync, change your project format to a progressive format (e.g. 1080p30, 720p30) or to use this feature or switch the Recording settings to MJPEG file format.

Select the Recording tab on the left side of the menu. You can change the Default file format to H.264 to create a compressed recording that consumes less hard drive space than the MPJEG recording.

If you do not see this option, navigate to Settings: Streaming and make sure Hardware encoding is enabled. If you do not see an option for Hardware encoding, then your system does not have the proper hardware installed to support it.

This setting only allows you to create one ISO recording, as opposed to four hi-resolution recordings. Choose which source you would like to record.

You can specify a record location that is different from the default setting by checking Specify Recording Location. In addition, you can configure which timecode your prefer, recording bitrate, and whether to also record your source into the Media Bin (essential if you plan to use the Basic Replay function).

Save your settings. When you are ready to start recording, click Record in the upper left corner of the Studio interface. You can find the .mp4 file in your specified record location.

When you stream to any provider, Studio will by default save a backup .mp4 recording of your Program to your hard drive. You can change these settings by clicking on the gearwheel button in the upper right corner of the Studio interface.

Navigate to the Streaming tab. Towards the bottom, you will see settings for Local MP4 Recording and MP4 Recording Location.

We recommend leaving Highest Quality Only selected, as this will record only the file of the highest selected bitrate when you configure your stream. If you choose All Qualities and select a multi-bitrate streaming quality, your system will record separate files of each quality, which can tax your CPU.

Unless you are also recording separately using the methods described above, we do not recommend disabling the local recording.

By default, the MP4 Recording Location will be either the Videos folders on Windows or the Movies folder on macOS. You can click Browse to choose a different location, such as an external hard drive.

Be sure to save your settings.

If you used Livestream Studio to record and the AVI file does not play back in other software, Studio may be able to recover the file via the built-in transcoder in the Media bin.

To repair your AVI file, navigate to either Media tab in Livestream Studio and import your AVI file. If the file transcodes and plays back in the Media bin, then Studio was able to recover it. After doing so, export the file to your hard drive.

We have seen this method work in cases where Studio crashed during the recording and the AVI file left over was corrupt and unplayable.

If you attempt to start an H.264 ISO recording a see a "Recorder Error" message (shown below), it's typically related to Studio's project format and how your system's hardware encodes video.

Intel Quick Sync

Studio has the ability to create an H.264 ISO recording if your PC or Mac includes hardware encoding. However, if your system includes hardware encoding onlyvia NVIDIA NVENC, then you will not be able to record if you are using an interlaced format (e.g. formats that include "i" such as 1080i59.94, 1080i60, etc.) as this is a limitation of NVIDIA's encoding capabilities. Only systems that include hardware encoding via would support these formats.

As a workaround, go to Settings: Project Format and select a progressive project format (e.g. formats that include "p" such as 1080p30, 720p30). Another alternative is to go to Settings: Recording and switch the Default File Format to MJPEG, but this would create a larger, uncompressed file.

You can include a graphics layer of a Twitter feed from a username or hashtag as a graphics overlay in Livestream Studio.

To get started, you may want to consider adding a Twitter graphic template from our Graphics Store. In the GFX module, select Twitter from the Categories menu, then click +ADD under one of the design options.

When the graphic is imported, you will see the design preview on the left side and a prompt to sign in on the right. Click Sign in with Twitter to open a browser window and sign in to Twitter. This is required in order to allow Studio and Twitter to communicate with each other, however you are not restricted to displaying tweets from your own Twitter account.

Once you authorize the app, navigate back to Studio. The layer module will open with a default account. Click the gearwheel to enter the graphics settings.

Select a username or hashtag to poll. Keep in mind that you must include '#' in the front of hashtags and '@' in front of usernames. When you have typed in the desired asset, press the Enter or Return key.

On the right, tweets from that username or hashtag will load on the right side, including each tweet's avatar, name, username, and time stamp.

Scroll down on the left side of the module to find more settings. You can select how often Livestream Studio should look for new tweets. Newer tweets appear at the top of the module. You can also tell Livestream Studio how many tweets to look for within a certain time frame. Select Read Only if you do not want to be able to edit the tweets.

Scroll down in the settings to configure any desired Auto-Loop options.

If you wish to adjust the appearance of the graphic or change what information is shown, click the paintbrush icon to open the GFX Designer. You can adjust the placement, size, font, and color of any of the text fields by selecting it and clicking the gearwheel icon.

If you do not wish to use a Livestream Graphics template, you can also create your own by opening the Create Custom Graphic menu, hovering your mouse over Social, and selecting Twitter post.

Follow the login steps as described above, then open the GFX Designer. Click on the list button in the Twitter layer, and you can add any data field from Twitter such as the tweet, username, avatar, etc. as well as any other design element.

Studio lets you include comments from your Facebook broadcast or your other videos on Facebook and show them in a graphics overlay.

Please note that Facebook does not include the names or photos of commenters from a Page or Grouppost, regardless of the audience setting. Only the comments will be viewable.

In a GFX module, select Create Custom Graphic in the bottom left corner.

See Comments from Another Facebook Post

Hover your mouse over Social, then select Facebook Comment.

Once you add the Facebook Comment layer, be sure to open the GFX Designer to design your graphic and add the desired fields from Facebook (profile picture, name, comment, number of likes on that comment).

There are two ways this feature can be used.

See Comments on Current Live Broadcast

By default, this option is set to get comments from Facebook stream provider. This means when you set up Studio to broadcast to Facebook, the comments that populate will be from the stream that appears on Facebook once you go live from Studio.

You can also filter the comments that come in by a keyword or hashtag. This will pre-populate a default comment you can display in your graphic that will prompt your viewers to use the desired phrase. If you want to see all the comments that come in, uncheck Filter comments.

Next, you can configure how often Studio polls for new comments and how many of the most recent comments will it show. By default, it will poll new comments every 60 seconds and display the most recent 100.

Below this setting are the auto-loop settings, where you can set Studio to loop through each comment at a defined interval.

Once you go live and some viewers have commented, Studio will poll Facebook for comments as configured, and you can display them one at a time in a graphics overlay.

If you wish to display comments from another Facebook video, you must have login credentials to the account that owns the video, whether it's from your profile or a Page of which you are an admin.

Click Log In to open a browser window and log into Facebook.

Once you are logged in, paste the URL of your Facebook video into the field.

You can filter the comments that come in by a keyword or hashtag. This will pre-populate a default comment you can display in your graphic that will prompt your viewers to use the desired phrase. If you want to see all the comments that come in, uncheck Filter comments.

Next, you can configure how often Studio polls for new comments and how many of the most recent comments will it show. By default, it will poll new comments every 60 seconds and display the most recent 100.

Below this setting are the auto-loop settings, where you can set Studio to loop through each comment at a defined interval.

Studio lets you include comments from your YouTube broadcast or other videos on YouTube and show them in a graphics overlay.

In a GFX module, select Create Custom Graphicin the bottom left corner. Hover your mouse over Social, then select YouTube Comment.

broadcast to YouTube

Once you add the YouTube Comment layer, be sure to open the GFX Designer to design your graphic and add the desired fields from YouTube (profile picture, name, comment; "likes" will appear but will appear as "N/A" in the data field).

There are two ways this feature can be used.

See Comments on Current Live Broadcast

By default, this option is set to get comments from YouTube stream provider. This means when you set up Studio to, the comments that populate will be from the stream that appears on YouTube once you go live from Studio.

You can also filter the comments that come in by a keyword or hashtag. This will pre-populate a default comment you can display in your graphic that will prompt your viewers to use the desired phrase. If you want to see all the comments that come in, uncheck Filter comments.

Next, you can configure how often Studio polls for new comments and how many of the most recent comments will it show. By default, it will poll new comments every 60 seconds and display the most recent 100.

Below this setting are the auto-loop settings, where you can set Studio to loop through each comment at a defined interval.

See Comments from Another YouTube Video

If you wish to display comments from another YouTube video, select Use separate login. Paste the URL of the video whose comments you wish to display in the graphics overlay, then press the Enter key on your keyboard.

You can filter comments based on a keyword or hashtag. This will pre-populate a default comment you can display in your graphic that will prompt your viewers to use the desired phrase. If you want to see all the comments that come in, uncheckFilter comments.

Next, you can configure how often Studio polls for new comments and how many of the most recent comments will it show. By default, it will poll new comments every 60 seconds and display the most recent 100.

Below this setting are the auto-loop settings, where you can set Studio to loop through each comment at a defined interval.

If you are hosting a .CSV file on a web server, you can use graphics overlays in Livestream Studio to display data from it.

In a GFX module, open the Create Custom Graphic menu and select .CSV over HTTP.

If your file requires authentication in order access it, check Basic Authentication and enter your credentials.

In the settings, input the URL where the .CSV file is located, then the press Enter or Return key on your keyboard.Your data will populate on the right with further settings becoming available on the left.

Make sure there are no spaces between either field; only commas should separate each value.

CORRECT: Data 1,Name,http://cdn.livestream.com/resources/branding/livestream-logo.png

INCORRECT: Data 1, Name,http://cdn.livestream.com/resources/branding/livestream-logo.png

Scroll down on the left side of the module to configure additional settings. Set the amount of time in seconds that Livestream Studio should refresh and look for new data in your .CSV under Auto advance data interval.

If the first row actually contains the titles of each field, you can check Use first row as column titles to move them up to the title field.

If you want to make changes to your .CSV content via Livestream Studio, uncheck Read only. Otherwise, leave it checked.

Scroll down to tell Livestream Studio what your column separators are and the types of characters being used (typically auto-detected).

At the bottom are your Auto-Loop settings if you want Livestream Studio to rotate through your .CSV data; these settings include how often the displayed row changes, what direction it loops in, and its starting point.

To design the graphic, click the paint brush icon to enter the GFX Designer.

Select the CSV layer from the dropdown in the lower left corner and design your graphic as desired.

You can now control the graphics overlay by using PRV, PUSH, and PULL as desired.

A Livestream Studio Certified Data Source (LSCDS) is a spreadsheet document formatted according to the Livestream Studio specification. An Excel (.xlsx), CSV or Google Spreadsheet document can be used to define LSCDS. Below, you'll find information on the benefits and instructions on how to create/utilize a LSCDS formatted file.

Why do I need Livestream Studio Certified Data Sources?

The main advantage of LSCDS in Livestream Studio graphics layer compared to any standard custom excel, Google spreadsheet or CSV file is the ability to remotely control data selection eyeball in Livestream Studio. This feature is primarily designed for distributed production workflows, meaning when a dedicated person operates graphics data during a live video production.This feature can also be used for automation, for example, in combination with custom web services that generate CSV files on the fly to control graphics data in production, such as sports scoring.In the examples below, youll find small scripts for data ON/OFF program validation, as well as illustrations on how to bring dynamic image objects into Livestream Studio using external files.

How to define Livestream Studio Certified Data Sources

You can copy one of the examples below and add columns, rows and data to the example as needed (make sure the PROGRAM column remains in the A1position).You may also use an existing file as a Livestream Certified spreadsheet, just add an additional first column and name the first cell (Cell A1) - PROGRAM. Once you have load the file to Livestream Studioas a graphics datalayer, you will see a small Livestream logo over the layer thumbnail.

HERE

Once the file is identified as a certified data source, Livestream Studio will look for "ON" and "OFF" values within the first column (A2:Ax). "ON" value will activate that row in the Livestream Studio GFX layer, while "OFF" deactivates that row. The "ON" or "OFF" status will be represented by the "eyeball" logo within Livestream Studio.If there are multiple ON values in the column, Livestream Studio will use the first from the top. You can add validation scripts to your spreadsheet by following instructions below to maintain single row selection. More information on using validation scripts below.Note: All the values that are not equal to ON and OFF will be ignored.Livestream certified CSV files can be used in Studio via file path on local disk/network or over HTTP protocol.

Sample LSCDS Files

Excel

Google Spreadsheet Template -You can add this template to your own Google Drive by clicking the "Use This Template" button.

CSV

Installing Validation Scripts

Google Spreadsheet:

The Google Spreadsheet templates linked above already include validation scripts. Below is a link to the source code of the validation script we used for the sample. You can use the text to install the script on your own custom Google Spreadsheets. To install the script, do the following:

- Click 'Tools' > 'Script Editor' (or 'Script Manager'):

- Copy theGoogle Spreadsheet Validation Script found here and paste it into the editor

- Click the Save icon and name it.

Excel:

The sample file provided above has the validation script built in. If you already have a file you would like to use, you can use the validation script linked here.

Dynamic images and LSCDS

External data files may contain columns with HTTP URLs or local/network addresses referencing images you would like to use in your GFX template.To define a column as an Image type column, add [img]at the beginning of the column name. Livestream Studio will recognize the path as an image and display it in your graphics template.

Note: When an image can not be found at the provided URL or path, Studiowill displayan empty (transparent) image field.

Spreadsheet Formatting Best Practices

Google Spreadsheet:

- Freeze row1 and column1(View - Freeze Row / Freeze Column)

- Add data validation using the shown parameters:

- Add conditional formatting to the A2:A(all the values in A row except A1)

Excel file formatting:

We recommend using the template available when using Excel files for LSCDS.

Beginning with version 5.2, Livestream Studio allows you to display and interact with a webpage within the graphics overlay module.

In a GFX tab, select Create Custom Graphic, then select New Layer.

mix

Open the GFX Designer for the blank layer you just created.

At the bottom of the window, select the webpage icon.

A webpage graphic will appear and fill the entirety of the GFX canvas. By default, it will show vimeo.com.

At this time, any audio from the webpage will not be heard in Studio.

With the webpage selected, click the gearwheel icon in the corner to change the URL. You can also adjust the size of the webpage graphic.

Selecting the Interact option will open a new window in Studio and allow you to navigate the site just as you would in a normal browser, including scrolling, clicking on links to other pages, and typing into text fields.

Note the upper right corner of this window includes a </> button. Selecting this button will open a CSS editor that will allow you to change the appearance of the webpage in Studio. Be sure to click Save when you're done.

You can now your webpage into your production as you would with any other graphic.

When doing a multi-camera production, many producers sometimes like to show two or more camera shots at the same time. Livestream Studio gives you the ability to show up to five cameras within one picture-in-picture graphics layer.

Navigate to a graphics tab, open the +Add Custom Layers menu and select New Layer.

Click the corresponding paint brush button to enter the GFX Designer.

Click the camera icon at the bottom of the window. A video source will appear in the designer.

Click the attached gearwheel icon to change which source appears in there. You can choose any camera input, media source, remote camera, graphics track, or color source.

Add another source.

You can drag and drop either of these anywhere within the designer. Clicking the gearwheel will also allow you to resize and crop your sources.

A sample double-box (or two-box) might look something like this:

If you want to give a background to your picture-in-picture, add a third source to the GFX designer. In this example, we're using a looping video background in Media 1.

Right-click the third source and click To Bottom Layer. This will force it to be behind your other two sources.

Scale it so it fills the designer. Now your picture-in-picture looks like this.

Close out of the designer and make sure your layer is visible (the eye icon is blue). Then click the corresponding flashing Push button to bring it into Program.

Now both sources are seen in Program at the same time with your background. Click Pull whenever you are ready to show your previous Program source.

In Livestream Studio, you have the option of using a Windows desktop systemas a remote camera source by connecting it to Studio over your local network connection. This is great for adding a slideshow presentation into your production.

Installing & Configuring the RemoteClient

First, be sure to connect your remote Windows computer to the same network access point to which the computer running Livestream Studio is connected.

Download the Remote Desktop Client onto your Windows computer here.

Open the downloaded file and follow the on-screen steps to run the installation wizard, then click Finish.

started

Remote Camera will launch in the background of your PC. Right-click on the icon in the bottom toolbar and select Settings.

Here you can adjust your remote cameras name as well as set which video and audio signals are visible from that PC. In this example, only the Desktop screen is visible, but other video sources that are later added to this computer can also be detected (e.g. webcams).

Computer Name: The name that will appear in the remote camera module for your remote camera source.Checked sources will be available to use from this system as a remote camera source. This includes any connected cameras and screens. Uncheck any sources you do not want to Studio to access.Encoder Quality: The resolution you want the video to stream over your network to Livestream Studio. Slower CPU's should use a lower resolution.Encoder Framerate: The frame rate you want the video to stream over your network to Livestream Studio. Slower CPU's should use 'half-speed FPS (30p).'

Add the Remote Desktop to Studio

Back in Livestream Studio, go to the Inputs tab. You can add your remote PC to Studio by selecting Add Input > Remote, then select the name of your PC.

The Remote source will be added to your list of inputs. You can rename it if you wish or change it to a different remote source from the drop-down menu that appears. You will also see a status (e.g. "Perfect streaming") indicating its connection strength.

To configure settings for the remote input in Studio, select the gearwheel to the right of the input.

Under the General tab, you'll see additional options:

Video Source: The remote client has the ability to use either the system's desktop, an attached webcam, or an installed Blackmagic capture device as a video source. Use the drop-down menu to select which one you want to use.

Monitor: If you select 'Desktop' as the video sourceand the remote system has multiple displays, you can configure which display you would like to use as a source by selecting it from the drop-down menu.

Capture Device: If you select a Blackmagic Capture Device as your video source and have more than one installed on your system, choose which one you want to use.

Audio Source: You also have the option of selecting from any of your available audio devices. The default is the standard system audio output.

Capture Mouse Cursor:Unselect this option if you would not like to see the mouse cursor on the remote system.

Learn more about configuring additional input settings.

Troubleshooting

If you are not seeing any options on the list within the Remote Cam tabs, please check the following:

Make sure the remote system is on the same network, connected to the same Router or Access Pointas your Studio system.If the system is on the same network but using a different access point, the Remote Camera will not properly connect.

Check that the following ports are open if you use a firewall:UDP: 5353, 60936 - 61036TCP: 60936 - 61036

Check that Bonjour Service has .

In Livestream Studio, you have the option of using a macOS desktop system as a remote camera source by connecting it to Studio over your local network connection. This is great for adding a slideshow presentation into your production.

Installing the RemoteClient

First, be sure to connect your remote macOS computer to the same network access point to which the computer running Livestream Studio is connected. You will then need to install the Studio Remote Desktop client.

Download the small program here.

Double-click the Livestream Studio Remote Camera.dmg file in your Finder to start the installer.

enabled

Drag the Livestream Studio Remote Camera into the Applications folder.

Go to the applications folder and double click on Livestream Studio Remote Camera to open the application.

You will see this window pop up indicating that the remote camera icon will appear in your menu bar at the topof your screen. You can choose to prevent the message from appearing again.

Make sure the remote system is on the same network as your Livestream Studio system. It will run in the background until you close it. You can close it by clicking on the icon in the menu bar and clicking Close.

When the Remote Client is running, you can click the icon and click Settings to make further adjustments to your remote camera source.

Computer Name: The name that will appear in the remote camera module for your remote camera source.Checked sources will be available to use from this system as a remote camera source. This will include any connected cameras and screens. Uncheck any sources you do not want to use.Encoder Quality: The resolution you want the video to stream over your network to Livestream Studio. Slower CPU's should use a lower resolution.Encoder Framerate: The frame rate you want the video to stream over your network to Livestream Studio. Slower CPU's should use 'half-speed FPS (30p).'

Adding and Configuring a Remote Source in Livestream Studio:

Once the client is installed on the remote system and is running, you can use it as a source in Livestream Studio.

In Studio, navigate to the Inputs tab then select Add Input > Remote. If Studio can find the remote system over your local network connection, you should see it come up as an option.

Select your Mac computer to activate it in Studio. It will appear in the bottom of the Inputs list.

You can hover your cursor over the name (e.g. "Remote 1") and click the pencil icon that appears to rename it. If you need a different remote source, click the drop-down menu to select one. Next to this will be an indicator informing you of the connection status (e.g. "Perfect Streaming").

Click the gear wheel next to the far right of the remote camera source in the list to access further settings.

Video Source: The remote client has the ability to use either the system's desktop, an attached webcam, or an installed Blackmagic capture device as a video source. Use the drop-down menu to select which one you want to use.

Monitor: If you select 'Desktop' as the video sourceand the remote system has multiple displays, you can configure which display you would like to use as a source by selecting it from the drop-down menu.

Capture Device: If you select a webcam or other connected camera as your video source and have more than one installed on your system, choose which one you want to use.

Audio Source: You also have the option of selecting from any of your available audio devices. The default is the standard system audio output.

Capture Mouse Cursor:Unselect this option if you would not like to see the mouse cursor on the remote system.

Learn about additional input settings.

Troubleshooting

If you are not seeing any options on the list within the Remote Cam tabs, please check the following:

Make sure the remote system is on the same network, connected to the same Router or Access Point as your Studio system.

If the system is on the same network but using a different access point, the Remote Camera will not properly connect.

Check that the following ports are open if you use a Firewall:

UDP: 5353, 60936 - 61036

TCP: 60936 - 61036

Check that Bonjour Service service is on the Studio system.

Adding a time-of-day clock or a countdown timer are very similar processes.

Clock

You may want to overlay a time-of-day clock into your production. This can be done by opening the Create Custom Graphic and menu selecting the Clock option in the graphics overlay channel.

Timer

This will add a clock layer to the graphics channel. Click on the paintbrush icon to open the GFX Designer for that layer.

Click on the list icon for options of time fields to add. Consider checking the presets first to save the time needed to add individual fields.

Once you have added the time fields you need, click the arrow button to change each ones font, size, color, etc.

Drag and drop the clock to where you want to have it appear. When you are done designing the clock, close out of the GFX Designer.

There are no additional settings for the clock layer other than deleting it. Click Back to return to the layer module. Then click the eye icon to ensure the clock layer is visible when you want to include it in your production.

To integrate a countdown or timer overlay into your production, open the Create Custom Graphic menu and select Timer in the graphics overlay channel.

Click the gear wheel icon to enter that layers settings.

The settings for that layer will appear on the left side, with the reflected timer displaying on the right.

Countdown to allows you to set a specific time and date for when the countdown should end. The countdown will update on the right side.

For a quick configuration, you can check Use start time of streaming event to automatically set the countdown to end at the start time of an event you have selected in the Stream tab.

Below the time/date setting are options for what the graphics overlay should do when the countdown completes.

Hide Layer + Push will keep GFX 1 in Program, but remove the timer GFX layer from being visible. Other layers in GFX 1 will remain in Program.

Pull from PGM will pull all layers under that GFX channel from Program when the countdown ends.

Transition can be used when the GFX channel is cued as a video source from the multiview instead of an overlay. It will take the Preview source once the countdown ends.

The transition type can be selected in the settings for that GFX layer.

Leaving all options unchecked will keep the completed countdown graphic in Program.

The next setting is Countdown from, where you set the time that the countdown will start.The format of this countdown can either be hours:minutes:seconds, or minutes:seconds.

Type in the time you want to count down from. Clicking Start will begin the countdown manually.

When the countdown has started, a Pause button will replace it. Click Pause if you want the countdown to stop but stay at the current time, allowing you to resume from that point.

Clicking Stop will both stop the countdown and reset it to the beginning.

Below the Start and Stop options, there are options for what the clock should do when pushed, pulled, or finished.

Scroll down further in the layer settings to find the hotkey option. Click the checkbox to enable it.

Click on the box that reads None. This will highlight it blue.

Once it is blue, use the buttons on your keyboard to create a hotkey (e.g., Shift+P).

It cannot be a hotkey command that already has an action in Livestream Studio assigned to it.

Now you can push your countdown graphic to Program like normal.Instead of pressing the buttons in the GFX module, you can use your keyboard to quickly and easily pause and continue your clock.

The last option for this layer is Timer, which gives you a clock that counts up from zero.As with the Countdown from option, you can set the format and start and stop the timer.

Below these controls are the actions the graphic will take when first pushed to and pulled from Program.

The Timer also includes the ability to add a hotkey command for pausing and resuming.

With any of the three options, be sure to click the paintbrush icon to enter the GFX Designer.

In the Timer layer, click on the list icon to add time fields. Check the presets first, as this may save time in designing the graphic.

Use the dropdown menu to customize how the clock looks.

When finished, close out of the GFX Designer, then click Back in the graphics layer settings.Your timer graphic can now be made visible and pushed to Program when desired.

If you are unable to log in to Google via the GFX module and need to use a Google Spreadsheet with your graphics overlays, we have a workaround option detailed below.

In your Google Spreadsheet, navigate to File > Publish to the web.

Copy the URL of your sheet. In Studio, add a Google Spreadsheet and select Enter a public Google spreadsheet. Paste your sheet's URL in the field below. Your data will then populate on the right side.

Livestream Studioallows you to use your Livestream Broadcaster deviceas a remote camera source.

Connect your Broadcaster to the same network as the Livestream Studio computer.

Livestream Broadcaster Pro

Power on the device and use the bottom Menu joystick toconnect it to the same network that your Livestream Studio system is connected to.

started

After connecting it, push in the joystick to enterthe menu and select Stream Mode.

Toggle the joystick toStudio.

The Broadcaster Pro will indicate that it is connected and ready to send its signal to Livestream Studio.

In Livestream Studio, navigate to the Inputs tab in the lower left section. Select Add Input > Remote. You can select your Broadcaster Pro from here, which will add it the bottom of your inputs list and your multi-view.

Livestream Broadcaster mini

You can also connect a Broadcaster mini to Livestream Studio as a remote camera. When you finish, using the same network your Livestream Studio system is connected to, select it from the Broadcaster list.

It will open the camera viewfinder. Click on the gearwheel in the top right corner to access settings.

Scroll down and you will see Studio Mode. Toggle the switch on (green) to enable Studio Mode. Then click Save in the upper right corner.

The mobile app will indicate that your Broadcaster mini is in Studio mode.

In Livestream Studio, navigate to the Inputs tab in the lower left section. Select Add Input > Remote. You can select your Broadcaster mini from here, which will add it the bottom of your inputs list and your multi-view.

Livestream Broadcaster (V1)

Bringing a Broadcaster into Livestream Studio as a remote camera is very similar to bringing the Broadcaster Pro into Livestream Studio.

Select Stream Mode from the Broadcaster menu, and then select Studio.

This will activate your Broadcaster as a live remote camera source.

In Livestream Studio, navigate to the Inputs tab in the lower left section. Select Add Input > Remote. You can select your Broadcaster from here, which will add it the bottom of your inputs list and your multi-view.

Troubleshooting

If you are not seeing any options on the list within the Remote Cam tabs, please check the following:

Make sure the remote system is on the same network, connected to the same Router or Access Pointas your Studio system.If the system is on the same network but using a different access point, the Remote Camera will not properly connect.

Check that the following ports are open if you use a firewall:UDP: 5353, 60936 - 61036TCP: 60936 - 61036

Check that Bonjour Service is .

If you have a video source streaming to another destination, you can pull that stream into your Livestream Studio as a remote camera source.

Navigate to the Inputs tab in the lower left corner. Select Add Input > Stream. There will be a few options here.

additional input settings

RTMP Server is a different way to bring a stream into Livestream Studio and is covered here.

Livestream Event allows you to pull in a stream from an event on Livestream.com as a remote camera source. You must have the login credentials for the account hosting the event you wish to bring in.

After adding a Livestream Event as an input, it will appear in the bottom of your inputs list and in your multi-view. You can hover your cursor over the name (e.g. "Livestream evnet 1") and click the pencil icon that appears to edit it.

Select the corresponding gearwheel to the right to configure the input.

Log into the Livestream account that's hosting the stream you wish to bring in.

By default, Studio can detect which of your events are live and bring it in automatically. Alternatively, you can choose an event manually.

You can also bring in streams via RTMP, RTSP, and Zixi playback URLs, which can be provided by the stream's hosting platform. Select the protocol your stream is using from Inputs>Add Input>Stream.

Enter the appropriate playback URL for accessing the stream into the Stream URL text box, then press the Enter key.

The stream will appear in the module. Expected latency will vary depending on connectivity strength, but will likely hover around ten seconds.

Learn more about .

To uninstall the Remote Camera Desktop Audio Redirector, navigate to your Applications folder and locate the LSAudioRedirectorUninstaller application. Double-click it.

This message will pop up asking you to confirm that you want to uninstall the Audio Redirector. Click Uninstall.

When the script finishes running, this message will pop up, confirming the Audio Redirector has been uninstalled successfully.

To uninstall the Remote Camera Desktop Client on a Mac system, first close the application by clicking the icon in the top menu bar.

Locate the Remote Camera application in your Applications folder.

Drag the application to Trash.

Empty the trash.

Livestream Studio includes NewTek NDI Integration, allowing you to input or output video sources over your local network with other NDI enabled software and devices.

What is NewTek NDI?

NDI, which stands for Network Device Interface, is an open protocol developed by NewTek that allows for high-quality video & audio signals to be transferred between devices over a local area network (LAN). In other words, different video software products with the NDI tools and applications installed --such as Livestream Studio, TriCaster, Adobe Premiere Pro, and more--can now communicate their video signals to each other over your local network with very low latency.

IS NDI|HX Supported?

Yes, provided that you are using Studio 5.0 or higher and you have the NDI|HX driver installed on the computer running Studio. You can find the driver download here.

How Do I Set Up NDI Integration with Livestream Studio?

All you need to to do is make sure you are running version 4.5 (or later) of Livestream Studio and make sure it is connected to the same local IP (i.e. same network) as any other NDI enabled devices you wish to use with Livestream Studio. The integration is built into the software.

How Do I Bring In Another Source via NDI?

First, you need to have another NDI enabled source connected to the same network as your Livestream Studio system. This example will show a looping graphics sequence in Adobe Premiere Pro running on an iMac. Learn more about Newtek's NDI tools and downloads.

My NDI Sources are Buffering, How do I Prevent This?

In Livestream Studio, navigate to the Inputs tab in the lower left corner. Select Add Input > Remote. Any available NDI source will appear in the menu for you to select.

Your NDI source will appear in the bottom of your Inputs list and in your multi-view along with all other inputs. You can switch it into Preview and Program as you would any other source.

A key feature with NDI is alpha channel support. This means a source like the one shown above, which is a looping graphic with no background, can also be brought into Livestream Studio with a transparent background.

To enable this in Studio, navigate to one of the GFX menus, select Create Custom Graphicand click New Layer.

Click the paintbrush icon to open the GFX Designer.

To bring in your NDI source as a graphic, click the camera icon.

Your first input source will appear. Click the corresponding gearwheel to select your NDI source. Notice that the graphic has a transparent background, rather than a black one.

Make any appearance adjustments as necessary (in this example, we cropped the empty space and dragged the graphic to the bottom to make it a true lower-third graphic).

When you are satisfied with your NDI source's appearance, close the GFX Designer.

Now you can use your graphics overlay controls in the upper right corner of Livestream Studio to bring in your NDI source as a graphics overlay with alpha channel support.

How Do I Output via NDI?

Setting up an NDI output is similar to setting up a normal live video output. The difference is that instead of using a video card and video cables to output your Program or another Studio source, you are outputting over your local network.

Click the gearwheel in the upper right corner to access settings.

Navigate to the Outputs menu.

The lower half of the menu is the NDI Outputs section. Click the + button to add an NDI output.

Studio supports a maximum of five (5) NDI outputs.

By default, your Program will appear as the output. Click the drop-down menu under Camera to select a different source.

You can rename the field under Device if you wish; this name is what your NDI output will be shown as in other NDI recognizing devices.

After selecting your output(s), be sure to save your settings.

Now other NDI enabled devices and software on your network will be able to bring in your selected output(s) as a source or input (e.g. other Studio systems, vMix, TriCasters, etc.)

If you notice buffering or lag in your NDI sources, you can reduce the bandwidth required to bring them in

Find your NDI source from the Inputs list and select the corresponding gearwheel to enter its settings. Navigate to the Convert tab on the left side.

By default, the converter is receiving the signal in HighRes mode. Open the drop-down menu to switch to LowRes. This will convert the NDI to a lower resolution, which will soften its appearance but deliver the video signal more steadily.

It's common for hard-wired cameras and remote cameras to not be exactly synced up. This is due to the nature of their individual workflows; wireless signals generally travel slower than directly connected signals.

To resolve this, Studio has a simple setting to sync all your camera sources together.

Click the gearwheel in the upper right corner of Studio, then click the Advanced tab.

Navigate to the Remote Inputs Synchronization setting and select Delay All Inputs by 1 Second and Synchronize. This will allow your wiredinputs to compensate for the latency experienced by wireless sources (in this case, Mevo) and sync them together.

If you are only using remote camera sources, then selectDelay Remote Camera Inputs by 1 Second and Synchronize.

Be sure to save your settings.

When using Livestream Studio, it's ideal for your display resolution to be set to 1920x1080. Otherwise, you may not be able to see the full software interface on your screen. If your display does not support a resolution this high, there are workarounds detailed below.

If you are using Windows:

Launch Livestream Studio

Press ALT+Spacebar on your keyboard

Select Maximize on the menu that pops up

Customers using Studio on Mac can fix this by going to System Preferences > Displays. Under Resolution, select Scaled.

Built-in Mac displays can be scaled based on appearance; select an option closer to More Space. Secondary displays will allow you to choose a numerical resolution.

Alternatively, you could also click the green fullscreen button in the upper left corner of the Studio window.

Livestream Studio should now fill out your display without any parts of the interface being cut off.

Some customers who access Livestream Studio via a subscription (rather than a USB dongle or hardware unit) have encountered a constant spinning wheel and cannot get past the first login window to access the software interface.

this webpage

If you experience this, there are a few steps to take that can resolve this:

Check that Windows is fully up to date. Some customers have resolved this issue by simply running Windows updates.

Clear your Internet Explorer SSL state. We have specifically seen clearing browser cache in Internet Explorer help resolve this issue.

To access the Delete Browsing History dialog:

If you are using Internet Explorer 8, on the Tools menu, click Internet Options.

If you are using Internet Explorer 9 or 10, click thegearwheelicon, and then click Internet Options.

Click the Content tab.

Click Clear SSL state, and then click OK.

Clearing your cache in Internet Explorer as instructed on has helped with this issue in the past as well.

We have only encountered this behavior on Windows machines. If you experience this issue while using Studio on macOS, please contact us to investigate.

Your Studio PIN allows you to speak with our Customer Care team via phone seven days a week, 9:30 AM-8:30 PM EST. Studio PINs are valid for one (1) year from the date of purchase of the Studio software or hardware unit.

If you believe that your Studio support PIN has expired less than a year after your hardware or dongle purchase, contact us with your product's serial number and attach a receipt or invoice from your purchase for our team to investigate.

If you notice that launching Livestream Studio suddenly goes from taking about 20 seconds to launch to over a minute, or the settings menu takes a long time to open, it may be due to a Windows feature called Fault Tolerant Heap (FTH).

In summary, FTH monitors for software crashes and attempts to mitigate future crashes. Microsoft provides a detailed explanation of FTH, including how to check what applications (e.g. Studio) are FTH enabled.

If you have experienced Studio crashing in the past, this feature may be active and causing slowness when launching Studio or opening the Settings menu. Our testing has shown that clearing the FTH cache can resolve this.

In order to do this, you must be using Windows as an Administrator and Studio must be closed.

Open Terminal as an administrator. Run the following command from an elevated command prompt :

Rundll32.exe fthsvc.dll,FthSysprepSpecialize

Running this command will clear all FTH applications, so applications that are currently functioning properly may begin to crash again after running this command.

After the command runs, restart Windows to apply the setting. After restarting, Studio should launch within the normal timeframe (20 seconds toone minute).

If you continually experience issues streaming with Livestream Studio, the best way to troubleshoot with our customer care team is to report a problem and send logs via Studio.

If you are accessing Studio on a hardware unit (HD31, HD51, HD550, etc.) or via a red USB dongle, then navigate to Settings: Support and select Report Problem.

If you are accessing Studio via your Livestream account login, go to Settings: My Account and select Report Problem.

Fill in the required information and make sure Include logs and debug information is checked. Then click Send. Our team will respond as soon as possible.

Included with all Livestream Studio hardware units are USB recovery drives, which you can use whenever there is a Windows system failure or any situation in which you would like to restore your system to Windows default settings. The full process takes about 20 minutes.

Please read and fully understand all of the instructions before starting the process. If you have any questions or concerns, please contact customer care.

Before beginning this process, make sure you have your Windows License number available to you. It is included in the 'Studio Bits and Bops' box that is shipped with your Studio hardware unit.

1. Back up any files you wish to preserve. This process is destructive and will return the system to factory settings and result in the loss of all user files.

2. Insert your USB Restore Drive into any of your Studio unit's USB ports.

3. Power the system on using the power button.

4. Once the Livestream logo appears for the first time, tap the F8 key repeatedly to enter the Boot Menu.

5. In the Boot Menu, select 'KingstonDataTraveler 3.0PMAP,' then hit the Enter key.

6. You will be presented with the main menu following a few seconds of load time. Your Studio unit's Livestream restoration option will be selected. Hit the Enter key.

7. In the 'Choose language' screen, press the 'Enter' key to select the default option of English.

8. At the 'Configuring console-data' screen, press the 'Enter' key to select the default option of Dont touch keymap.

9. Wait for the system to complete its image verification. This process will take about 10 minutes. ETA and the progress bar will be visible on the screen to indicate the process.

10. Once completed, you will bepresented with the following screen. Type 'y,' then press the 'Enter' key.

NOTE: If you have not backed up any files you wish to keep, press CTRL+C to exit and secure your files. Progressing past step 10 will result in data loss.

11. Confirm your selection by typing 'y' key again and pressing the Enter key (NOTE: Data loss will occur immediately once the 'Enter' key is pressed).

12. Wait for the imaging process to complete. This should take roughly the same amount as time as the process in Step 9.

13.The machine will reboot on its own. Your system should be restored to its factory configuration.You can now remove the USB drive from the USB port.