LoanCare – Worst customer service I've ever experienced. They don't respond to emails and they can't figure out how to apply an extra principal payment. I've send 7 emails so far and my account is still a mess. This is a basic issue. Unreal. | Comparably
Comparably

LoanCare – Worst customer service I've ever experienced. They don't respond to emails and they can't figure out how to apply an extra principal payment. I've send 7 emails so far and my account is still a mess. This is a basic issue. Unreal.

LoanCare
LoanCare, a ServiceLink company, is a nationally recognized leader in full-service subservicing to the mortgage industry. read more
EMPLOYEE
PARTICIPANTS
47
TOTAL
RATINGS
403

Worst customer service I've ever experienced. They don't respond to emails and they can't figure out how to apply an extra principal payment. I've send 7 emails so far and my account is still a mess. This is a basic issue. Unreal.

Other Employee Reviews for LoanCare

Briefly describe your overall experience at your company

Interesting place to be as the company is growing like crazy. There are growing pains, but really good people here.

What can this brand most improve?

Answer inquires from website contact form

What can this brand most improve?

Terrible customer service. Cannot gain access to oerson without it taking iver an hour on an automated phone aystem. Once yiu reach a person they cannot assist you properly. No one is available to speak with in the eacrow dept and departments do not communicate with eachother to resolve problems.

What can this brand most improve?

quick resolution to open issues

Briefly describe your overall experience at your company

Pooe execcutive leadership. Culture of blame vs fixing root cause

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