Lumos Labs FAQs

Adobe is planning to stop updating and distributing Flash Player at the end of 2020. Currently, most of our website games require Flash in order to play, but the good news is that we're working on transitioning the majority of our games over to HTML5. In fact, our newer games already use HTML5. Transitioning to HTML5 brings this Flash problem to a permanent end.

For Internet Explorer users, our new HTML5 games don't run as well on Internet Explorer as Flash games. For best performance we recommend either the Chrome browser, Firefox browser, or the built in browser Edge if you're on Windows 10.

You may notice some updates to our games. Our HTML5 games have a How to Play and a Mute Sound button on the start screen. The pause button appears in the top-right corner after you start the game rather than at the bottom of the game screen. From the pause menu you can mute the game, restart it, or review the tutorial.

When you start a game, you may notice a message indicating that the game is in the process of updating to HTML5. Your score, LPI, and level progress won’t be saved while we’re making changes to the game because we want to prevent invalid data from being recorded.

You'll see the tutorial the first time you play the new HTML5 version of each game. Rest assured that your level progress will be retained and you can just tap Skip Tutorial to get straight to the game.

References:

Adobe

Google

Firefox

Microsoft - Edge & Internet Explorer

Apple - Safari

The first time you open the Lumosity appafter downloading or after updating, the app will begin automatically begin downloadingany additionalgames available. Not all games available on the website are available in the app at this time. Your device must be set to English to show all of the games. Make sure you have updated to the latest version of the app.Find Lumosity in the iOS App Store or the Android Google Play Store and tap Update.

If the app is not completely downloaded, or if you are missing games, the problem may be:

Something went wrong. Try restarting your device.

You don't have a strong internet connection. Check to make sure that you are connected towi-fi or have data enabled.

You don't have enough space on your device to download the app. Try uninstalling other apps that you are no longer using and deleting unnecessary files.

If you need further assistance, contact us !

Lumosity games require Adobe Flash Player to run. If Flash is disabled or blocked, the games will not load.

Starting in Chrome version 76, Flash is blocked by default. You'll need to allow Flash in order to load our games. Please follow these steps in order to allow Flash.

1. Click on the padlock email us located in the address bar (next to the refresh button.)

2. Select Site settings from the drop-down box that appears.

3. You'll be taken to the Google Chrome Settings page. LocateFlashin the list underneath "Permissions." Once located, click the drop-down box to the right ofFlashand selectAllow.

4. Go back to your Lumosity game tab and click the Reload button.

Chrome 69-75

If you see "Click to enable Adobe Flash Player", just click the game screen to enable Flash and then click Allow.

Starting in Chrome version 69, Flash is disabled by default and Flash settings are reset every time you restart Chrome. Once you've enabled Flash, this setting only lasts as long as you have the browser open. Once you quit and restart your browser, you need to enable Flash for Lumosity again.

If you see "Adobe Flash Player is blocked", you'll need to enable Flash in your settings:

In Chrome, enter the following:

chrome://settings/content/flash

Change the toggle from "Block sites from running Flash" to "Ask first (recommended)".

Try reloading the gameson Lumosity.com.

Having trouble with our HTML5 games Assist Ants, Contextual, Feel the Beat, Halve Your Cake, Magic Chance, or Top That? See our HTML5 Help Center article.

Chrome 50-68

If you're on a browser version older than Chrome 69, you can enable Flashin Chrome following these steps:

In Chrome, enter the following:

chrome://settings/content/flash

Next toAllow, selectAdd. (If you don't see an Add option, see instructions above.)

Type inwww.lumosity.com and click Add. (Make sure to spell Lumosity correctly!)Then try reloading the gameson Lumosity.com.

For detailed instructions, check out Chrome's help page.

If you are on an older version of Chrome, such as Chrome 49 which is the latest on Windows XP or Vista, or Mac Snow Leopard, Lion, or Mountain Lion, right click on the puzzle icon and click Run this plugin.Please note, we no longer support these operating systems, so we cannot guarantee the games will run smoothly. See our supported systems.

Still having trouble loading gameswith Flash enabled?

If you have further trouble, please try using Lumosity in an Incognito Window, which disables any Flash-blocking extensions. To open Chrome in Incognito mode:

1. At the topright, clickMore

2. Select New Incognito Window. A new window will open with a gray incognito icon .

3. In the Incognito Window, type in Lumosity.com/login and log into your account and try loading the games. You can also use a keyboard shortcut to open an Incognito Window. Press Ctrl + Shift + N (Windows) or + Shift +N (Mac).

You may also try reinstalling Chrome. Seeinstructions.

If these steps did not resolve your issue, please .Please let us know what troubleshooting steps you have already tried.

If the games are not responding to your keyboard, there are several troubleshooting steps you can try.

Do you have an extension called Evernote Web Clipper installed on Chrome? Recently this extension has been preventing games from responding to the keyboard on Lumosity and other websites. You can just disable the extension while using Lumosity to solve the problem. See instructions.

Click on thegame to bring it into focus.

Refresh the pageto reload and restart the game.

Clear your browser cache. For instructions, check out this FAQ.

Try using another browser. For a list of supported browsers, check out this FAQ.

Try disabling all extensions. Click on your browser below for instructions.

Click the menuin the top right corner

Select New Incognito Window.This will open a new browser window. Navigate to Lumosity.com log into your account to train. More detailed instruction can be found here.

Click the menu () in the top right corner, and then click the help icon (?) at the bottom of the menu.

Select Restart with Add-ons Disabled and clickRestart.

Click Start in Safe Mode.

Navigate to Lumosity.com and log into your account to train.

More detailed instruction can be found here.

Go to the Safari menu and choose Preferences.

Click on the Extensions tab and try clicking on each extension and unchecking the Enable box and then reload the page to see if the problem is resolved. You can also move the slider to theOFFposition to disable all extensions on some versions of Safari.

Select the gear icon in the top right corner, hover over Safety, and click InPrivate Browsing,or press Ctrl+Shift+P at the same time. You can also right click the Internet Explorer icon and select Start InPrivate Browsing.

In the new window that is launched, navigate to Lumosity.com and log into your account to train.

Click the menu in the top right corner (...) and selectNew InPrivate Window.

In the new window that is launched, navigate to Lumosity.com and log into your account to train.

If you have further problems, please submit a support request here. Please let us know what troubleshooting steps you have already tried.

If you are having trouble purchasing, games are lagging, or the game or website not displaying properly, clearing your browser's cache and cookies may help.

Click onyour browser below for instructions on how to clearcache and cookies for Lumosity.

In Chrome, click the menu () in the top-right corner.

Hover overMore Toolsand selectClear Browsing Data.

For time range, selectAlltime. Make sure thatCached images and filesis checked, uncheck the boxes forCookies and Browsing history, and then clickClear Data. Quit and reopen Chrome.

Next, to clear your cookies, type chrome://settings/siteData?search=cookies into your address bar

In the search box, enter Lumosity.

Click the trash can icon to the right of each entry, or clickRemove all shownand thenClear All.

Quit and reopen Chrome.

See detailed instructions for deleting specific cookies.

Select the menu in the top right corner () and click Preferences or Options.

Click Privacy & Security from the lefthand menu.

Under Cookies and Site Data,click Clear Data.

To clear cache and all cookies, leave both boxes checked and then click Clear.

To remain logged into other sites, you can uncheck the box for cookies and just clear your cache, and then clear your cookies for Lumosity only:

Under Cookies and Site Data,click Manage Data.

Enter Lumosity in the search box, and click Remove All Shown, then click Save Changes.

Restart your browser.

Safari 8+

Go to the Safari menu and click History.

Select Clear History..

Select all history and clickClear.

Close and reopen your browser.

Safari 7

Go to the Safari menu and click Preferences.

Click Privacy.

UnderRemove all website dataclick Details.

Enter Lumosity in the search box, and click Remove All.

Close and reopen your browser.

Please note, this will clear cookies for all sites, which will log you out. You can use a different browser if you prefer not to clear your cookies. See our supported browsers.

Click the gear in the top rightcorner of the browser, hover over Safety and select Delete browsing history.

Uncheck Preserve Favorites website data at the top of the menu.

Make sure that Temporary Internet files and Cookies are checked, then click the Delete button.

Press OK to close the Internet Options menu. Then close and reopen your browser.

Please note, this will clear cookies for all sites, which will log you out. You can use a different browser if you prefer not to clear your cookies. See our supported browsers.

Click "..." in the top rightcorner of the browser.

Click on Settings, then scroll down to Clear browsing data and click Choose what to clear.

Uncheck Form data and Passwords, and make sure that Cached data and files and Cookies are checked.

Click the Clear button.

Press "..." again to close the menu. Then close and reopen your browser.

If you have further trouble, check out troubleshooting steps for lag.

Please select your browser to be taken to specific instructions:

Chrome

Safari

Firefox

Internet Explorer

Edge

Not sure what browser you have? Find out here.

We support the 5 browsers listed above. Learn more aboutsupported browsers.

Having trouble with our new HTML5 games? See troubleshooting steps for our HTML5 games.

Having trouble using the Lumosity app for iPad, iPhone, or Android? Follow our troubleshooting steps.

Playing Koi Mobile on the Lumosity app

For Playing Koi Mobile, the goal is to feed all the fish and to keep track of which fish you have been fed already, so that each fish is fed once. Tap on a fish to give it a pellet. Remember which fish you've fed. You only have 1 pellet per fish.

You must wait between feeding each fish, and the amount of time is indicated by the timer at the bottom of the screen. After clicking on a fish, the orange timer circle will refill and once the orange circle is highlightedyou can tap to feed another fish. If youtap a fish before the time is up, the timer will shake back and forth.

You may also view a tutorial on how to play the game by clicking on the (?) question mark icon next to the Play button, or during game play, tap the pause button in the top leftcorner and then tap How to Play. All games have this icon and a tutorial.

Playing Koi on the website

Playing Koi may seem unresponsive when you click a fish if you have not waited the required amount of time. When you click a fish, you will have to wait a number of seconds before you can click the next fish. A timer outlined in yellow will appear where you clicked and will count down the seconds before you can click another fish. The game will not respond if you try to click a fish before the timer is done counting down.

In the screenshot below, the playermust wait 2 seconds before they can click the next fish.

using another browser.

When you are able to feed the fish, your cursor will turn into a piece of food like in the screenshot below.

Once you reach level 2, decoy fish will be introduced to the pond along with the Koi fish. These fish are distractions. DO NOT click them as they cannot be fed.

The grey, speckled fish is the decoy fish in the screenshot below.

If you are playing the game correctly but are experiencing some lag, we suggest you try clearing your cache or

Having trouble with our new HTML5 games? See our HTML5 FAQ.

Safari blocks all previous Flash versions, so you will need to keep Flash updated to load games on Safari. You can turn on automatic Flash updates following these Adobe instructions. After updating, youwill need to make sure Flash is enabled. Alternatively, you can use Chrome, which updates Flash automatically.

1. Download & Install Flash

Please download the latest version of Flash from Adobe’s website, then install the new version.

Go to Adobe's website and click Install now.

If a dialog box appears, click Save.

Double-click on the Adobe Flash Player installer file named "AdobeFlashPlayer[xxx]_install.dmg". (It may be in your Downloads folder or you can also search for AdobeFlashPlayer in Spotlight or Finder). For screenshots, click here.

Click Install Adobe Flash Player. Then click Open. You may need to enter your computer password to approve the installation.

Click Done. (Once the installation is complete your browser will display a page confirming a successful installation. You may see an advertisement for another Adobe product there, but you can ignore it and close that browser tab.)

Exit Safari to complete the installation by clicking the Safari menu and then clicking Quit.

Restart Safari and go here and click the Check Now button to verify that Flash

You can also check out these troubleshooting tips from Adobe.

2. Enable Flash

Once Flash is installed, make sure it is enabled. Steps are different for each version of Safari. To find your Safari version, click Safari and then About Safari, or check here.Click on your browser version below for instructions on enabling Flash.

Go to Lumosity.com and navigate to a game in your training session or on the Games page.

Click on Safari from the menu bar and select Preferences.

Click the Websitestab.

Scroll down on the left and selectAdobe Flash Player.

On the right-hand side you should see a list of configured websites. Look for lumosity.com.

From the drop-down menu displayed to the right of lumosity.com, make sure that On is selected.

If Flash is out of date, you will see a warning: "AdobeShockwave Player or Adobe Flash Player" does not support the highest level of security for Safari plug-ins. If you see this warning, the latest version of Flash has not been properly installed. Check out these troubleshooting tips from Adobe. You may also want to try restarting your computer.

Go to Lumosity.com and navigate to a game in your training session or on the Games page.

Click on Safari from the menu bar and select Preferences.

Under the Security tab make sure the box next to Allow Plug-Ins is checked.

Click on Plug-In Settings.

Select Adobe Flash Player from the options listed on the left-hand side. Make sure the box is checked. On the right-hand side you should see a list of configured websites. Look for lumosity.com.

From the drop-down menu displayed to the right of www.lumosity.com, make sure that On is selected. You can also uncheck Enable Security Protection to allow outdated versions of Flash to run on Lumosity. Check out this Adobe Support page for step-by-step instructions.

If Flash is out of date, after you click on Adobe Flash Player in the Plug-In Settings box you will see a warning: The version of "Adobe Flash Player" on your computer has known critical issues. Only website without "Enable Security Protection" checked are allowed to run this plug-in. If you see this warning, the latest version of Flash has not been properly installed. Check out these troubleshooting tips from Adobe. You may also want to try restarting your computer.

Click on Safari from the menu bar and select Preferences.

Click on the Securitytab,make sure that the box next to Allow Plug-ins is checked.

Click onPlug-In Settings. CheckAdobe Flash Playeron the left-hand side. On the right-hand side you should see a list of open and configured websites. Look for www.lumosity.com. From the drop-down menu displayed to the right of www.lumosity.com, make sure that Allowis checked. Then click Done. Return to Lumosity.com and reload the games.

Click on Safari from the menu bar and select Preferences.

Click on the Securitytab,make sure that the box next to Allow Plug-ins is checked.

Click onWebsiteSettings. SelectAdobe Flash Playeron the left-hand side. At the bottom of the screen, next to When visiting other websitesselect Allow. Then click Done. Return to Lumosity.com and reload the games.

Click on Safari from the menu bar and select Preferences.

Click on the Securitytab,make sure that the box next to Allow Plug-ins is checked.

Click on ManageWebsiteSettings. SelectAdobe Flash Playeron the left-hand side. At the bottom of the screen, next to When visiting other websitesselect Allow. Then click Done. Return to Lumosity.com and reload the games.

Check out this Adobe Support page for step-by-step instructions with screenshots.

If these steps did not resolve your issue, please email us.Please let us know what troubleshooting steps you have already tried.

As a free user you can play 3 games per day as long as you have an account with us. You can replay those 3 games as many times as you'd like via the Games tab.

On a computer, go to Lumosity.com. Log in if prompted, then click “Start Training.”

On an iPhone or iPad, you'll need to install the Lumosity app in the App Store.

On an Android, you'll need to install the Lumosity app in the Play Store.

If you've just finished the Fit Test or a workout, you can go to the Games tab to play the games again. You'll get a new set each day.

What is included in a free membership?

Basic (free) membership includes 3 free games as part of your daily training session. The games rotate daily, so you’ll get to experience a balancedset of games without purchasing a subscription.

I see "Welcome to your Fit Test"

Thefree Fit Test must be completed before you start regular training. If you see a calibrate button, you need to finish your Fit Test. For more information on the Fit Test, see How do I take the Fit Test?. After you've completed your Fit Test, you'll be able to play games on the Games page, or on an iPad, iPhone, or Android, you'll be able to access freegames on the Games tab with the Lumosity app.

If you are having a different issue which is preventing you from accessing your free training, please email us !

We are not able to guarantee that Lumosity will function flawlessly on all systems. Newer technologies tend to offer better performance, so we try to stay up-to-date with the newest versions of each system, and older versions must eventually become unsupported. To optimize your web experience, we strongly recommend using the latest versions of your operating system, browser, and Adobe Flash Player. Chrome and Edge will update Flash automatically.

First, check for any available updates on your computer. See instructions on turning on Windows updates here, or Mac updates here.

Next, click on your browser for instructions on updating:

Click the menu icon in the top right corner, then hover over Help and click About Google Chrome.Updates will download automatically. Click the Relaunch button to restart Chrome.

Windows:

Click the "Firefox" menu in the top right corner, click the help icon (?) at the bottom of the menu,and then About Firefox.Updates will automatically download. Click Restart Firefox to Update.

Mac:

Click the Firefox menu, then About Firefox.Updates will automatically download. Click Restart Firefox to Update.

Check your Mac software updates for the latest version available. To do this, see Apple's support article.

Check your Windows updates for the latest version available. To do this, see Window's support article. Windows XP and Vista do not support Internet Explorer 11, so you should use Chrome or Firefox.

If you are running Windows 10, Edge updates automatically. Restart your computer to ensure it isup to date.

Basic membership to Lumosity.com is free, and members with basic memberships have access to a limited number of the games and features on Lumosity. You can create a free account on our sign up page.

Subscribers have full access to all Lumosity games and progress monitoring tools. Since location and account type factor into the currency and cost of our subscriptions, please log into your Lumosity account and visit one of the pages below to view prices for your country.

Individual subscriptions can be viewed on our purchase page.

Friends and Family subscriptions can be viewed on our Friends and Family Plan Purchase page.

Team subscriptions for 10 users or more can be viewed on our Lumosity for Teams page.

Gift subscriptions can be found on the gift purchase page.

Training Reminders are optional emails sent to remind you to complete your daily training. Please note that if you have not received a reminder for any reason you can still access your training session at ANY time by going directly to our website.

If you haven’t received a reminder, it is likely due to one of the following:

You are not subscribed to Training reminders

Training Reminders will be sent only on the days you have selected. Make sure you are signed up by going to your Training Reminder preferences page.

Please be aware that if you recently re-subscribed after a lapse in your subscription, you will need to re-select the days reminders are delivered.

You have already completed your daily training session

Training Reminders are intended to prompt you to play. This means no reminder will be sent if your daily training session has been completed. If you start a training session after midnight on the current day (even if you access that session via the previous day's reminder), your workout for the day will be marked as complete and you will not be sent a reminder.

You have the incorrect time zone on your account

The time zone you have set on your account will affect when sessions are marked as complete. To ensure that sessions are recorded correctly and that reminders sent at the correct time, we recommend checking that you have the correct time zone by visiting your Account page.

Reminders are going to spam or to another folder

If Training Reminders are arriving in junk mail or spam, marking them as "safe" or "not junk" should allow future emails to go directly to your inbox. We also recommend adding the email addresses [email protected] and [email protected] to your contact list(s).

Additionally, if you are a Gmail user, we recommend checking your Promotions or Updates tab(s). You can find information regarding how to manage the tabs in your Gmail inbox here.

A delivery failure has caused you to be dropped from our email list

If none of the above apply, one last possible reason that emails are not arriving is that we are experiencing a delivery failure when emailing you.

If we have encountered a delivery failure, you will notice that your Training Reminder preferences do not remain saved, even after you re-select them.

If you suspect your delivery has been interrupted du e to delivery failure, you will need to email us directly for further assistance.

There are several reasons why you may be having trouble logging into Lumosity. Below are the most common login issues membersexperience.

I’m seeing “Oops, that login information was incorrect.Please try again.”

Try the steps below to resolve this issue.

Make sure caps lock is off (passwords are case sensitive) and you are not inadvertently adding a black space before or after your password.

Reset your password using our Password Reset form. (Be sure to use the email address tied to your Lumosity account.) If you do not receive the password reset email, check your spam folder. If it's not there, please send an email to our customer support team and we can reset your password for you.

If you’re still having trouble on our website you can clear any automatically stored passwords. This will ensure that invalid password information is not being entered for you automatically by your computer or browser. For instructions on clearing automatically stored passwords, please see this Help Center article.

I’m seeing “Sorry, we couldn’t create a new account using this information. If you already have an account, please log in.”

If you're receiving this error, it means you're using the account creation page rather than the login page. Make sure you're logging in on the Lumosity.com login page. In the app, tap "Already a member?"

I’m being logged into someone else’s account

This can happen if you’re using a shared device. If the person who used Lumosity prior to you did not log out of their account, you will be brought to their account when you go to Lumosity.com or open the app. Note that training reminders will not automatically log you into your account, they will simply bring you to Lumosity.com.

To log out of an account on Lumosity.com, click on the name in the top-right hand corner and select Logout. In the app, tapMoreat the bottom of the screen, tapAccount Settings, and then tapLogoutat the bottom. See detailed logout instructions.

I’m seeing "An unknown error has occurred" on iOS or "Please check your internet connection" on Android OR"We were unable to authenticate you at this time" on iOS

If you have any apps which might be changing the way your device connects to the internet, such as a security app or VPN, try disabling the app or turning it off for Lumosity before you try to log in again. If that doesn’t help, then try using a different internet connection as your IP address may be blocked.

Not what you’re looking for?

If you have purchased a Premium membershipbut are being logged into a free account, see our Help Center article I just paid - Where is my full access?

If you are able to log in but cannot load our games, see our Help Center article My games don't load. What do I do?

Having trouble with our new HTML5 games? See our HTML5 FAQ.

Firefox may block older versions ofFlash, so you will need to update Flash to load games on Firefox. After updating, you may need to enable Flash. Alternatively, you can use Chrome, which updates Flash automatically.

Download & Install Flash

Please download the latest version of Flash from Adobe’s website, then install the new version.

If you are having trouble installing Flash, check out these troubleshooting tips from Adobe.

You may also want to try restarting your computer.

Once Flash is installed, you will need to make sure it is enabled:

Enable Flash

Click on the menu () in the upper right-hand corner and select Add-ons. A new browser tab will appear.

Select Plugins on the left-hand side, then scroll down until you see Shockwave Flash.

Check that Shockwave is set to Always Activate or Enable.

Go back to Lumosity.com and try reloading the games.

Having troubleenabling Flash? Watchan animation showing how to enable Flash on Firefox.

Still having trouble loading gameswith Flash enabled?

If you have further trouble,please follow these steps:

Click on the menu () in the upper right-hand corner and select Add-ons. A new browser tab will appear.

Select Plugins on the left-hand side, then scroll down until you see Shockwave Flash.

Check that Shockwave is set to Always Activate or Enable.

SelectPreferencesand uncheck the box forBlock dangerous and intrusive Flash content.

Try loading the games again.

If that does not help, try using Lumosity in Safe Mode, which will have any Flash-blocking extensions disabled. To openFirefox in Safe Mode:

Click on the menu () in the upper right-hand corner,select the Help menu email us and select Restart with Add-ons Disabled.

Firefox will start up with the Firefox Safe Mode dialog. Click Start in Safe Mode.This will open a new browser window.

Go back to Lumosity.com and try reloading the games.

See detailed instructions.

If these steps did not resolve your issue, please .Please let us know what troubleshooting steps you have already tried.

For security reasons, youcannot enter or change yourbirthdayyourself after your Lumosity account has been created. However, we are happy to update it for you!Tochange your birthday for your Lumosity account, enter your birthdate in this form. Please include your full date of birth (month, day and year). We'll email you back to confirm that your birthdate has been changed.

Your birthdate is needed to provide you with comparisons on the How You Compare page.If you don't feel comfortable sharing your full birthday, you mayenter the date as January 1 of the year you were born.

Because computer technologies rapidly change, we are not able to guarantee that Lumosity will function flawlessly on all systems. Newer technologies tend to offer better experiences, so we try to stay up-to-date with the newest versions of each system, and older versions will eventually become unsupported.

Supported Mobile Operating Systems

Android 4.4+

iOS 11.2+

If you are accessing Lumosity on a mobile device you will need to use the Lumosity app. To download the app, click on your device below:

iPhone & iPad

Android

Supported Browsers

Firefox 48+ (Windows, Mac)

Chrome 49+ (Windows, Mac)

Safari 9+ (Mac)

Edge (Windows)

Find out how to update your browser.

Supported Adobe Flash Player Versions

Flash 20+

If you are not sure what browser, operating system, or Flash Player you have, visit SupportDetails.com. Information about your browser and computer will be automatically detected and reported to you.

Supported Computer Operating Systems

Windows: 7, 8, and 10

Mac: Mavericks, Yosemite, El Capitan, Sierra, and High Sierra (or OSX/macOS 10.9+)

We have ended support for Windows XP and Vista and Macs with Tiger, Leopard, Snow Leopard, Lion, and Mountainoperating systems because Chrome, Apple, Microsoft, and Mozilla Firefox no longer provide bug fixes and security updates for these systems, and sowe cannot guarantee safety or compatibility on these systems.To stay safe online, we recommend that you upgrade your operating system to the latest version.Learn how to upgrade your Windows or Mac operating system.

Linux/Ubuntu:We do not officially support Linux. However, if you are on a Linux computer, we recommend that you use the Chromium.

*Please note, if you are using Internet Explorer in Compatibility View, Lumosity.com will not display properly. To turn offCompatibility View, click on the gear in the top right corner and click Compatibility View Settings. Then remove Lumosity.comand uncheck all boxes and click Close.

We have recently separated Problem Solving and Math into different LPIs so that you can better track your progress in these two distinct areas. We have moved Raindrops and Chalkboard Challenge to our new Math section, and migrated the LPIs for these games into the Math LPI. We are currentlyback-populating your Problem Solving and Math LPIs in your Training History to account for the change.

Your Problem Solving LPI and overall Cognitive LPI no longer includes your LPIs forRaindrops and Chalkboard Challenge. Math LPI is not included in the Cognitive LPI because the Math category contains knowledge based games instead of cognitive based games.

The Math LPI includes Raindrops and Chalkboard Challenge, and in the future the Math games Halve Your Cake, Top That, and Fair Chance will contribute to the Math LPI.

For further information about LPI, check out the FAQ" How is LPI calculated? "

Promotions are offered via email for those who have opted in to our Newsletter. If you have received a promotional email, you must purchase using the link provided before the promotion expires. Please note that the link is particular to your account, so forwarding a promotion will not work.

(Sometimes third-party sites publish "discount codes" that are not in fact valid codes. We do not have any control over what those sites publish and are sorry for any confusion they cause.)

Was My Discount Applied?

Please consult the receipt we sent via email to confirm your discount.

Here's an example of what the emailed receipt looks like:

by visiting this FAQ

The Billing Amount is the amount you have just paid for your discounted subscription. Beneath this, you will see the Next Billing Date and Next Billing Amount. This indicates the charge for the renewal, when your current subscription period has ended.

Renewals automatically occur at a subscription's regular price.

You can learn how to turn off auto-renewal.

InTrain of Thought,you want to direct the oncoming trains to their matching colored station. To direct the trains, click on thecircled area of the track to change the direction of the track. You do not need to click on the train or the station to play the game.

In the example below, you need to click on the track above the redstation to direct the train to the redstation instead of the black station.

In the next round, to direct the black train to the black station, you need to click the same track to direct it back to the black station:

Once you reach level 8, some of the trains and stations will be two colors. This is done to increase the difficulty of the game. For these trains, the same rules apply and you should direct the train to the station that has the same two colors. In the picture below, the blue and black train is being correctly guided to the blue and black station.

Train of Thought is an Attention trainer and aims to improve focus and avoid distractions. The goal is to look ahead as much as possible and switch the tracks in advance to ensure that all the trains will follow the path to the correct stations. If you click too many times too quickly, the tracks may not stay in the direction you intended. Make sure to click on the track once to change the direction.

The Fit Test is made up of 3games that create a benchmark for your skills, so we can create your personalized training program.

Trouble Loading the Fit Test?

If the Fit Test is not loading in your computer's browser, please visit our loading troubleshooting guide here.

On an iPhone or iPad, install the Lumosity app.

On an Android, install the Lumosity app.

If you did not create your account on the app, you will not see the Fit Test. To get the Fit Test in the app, you could delete your account and create a new one via the app.

How do I take the Fit Test?

Upon creating an account, your first training session will be the Fit Test. To advance through the Fit Test, click on the orange button at the bottom of the screen to calibrate a cognitive area.

How do Iinterpretmy results?

After completing the 3 games in this session, you will be shown how your results compare to other first time Lumosity memberswho have taken the Fit Test. Your resultswill be used to create your personalized training program.

Is Lumosity designed for children?

The Lumosity games and exercises are engaging and appeal to a very broad group of users. That said, we understand the importance of protecting children's privacy, especially in an online environment.Accordingly, Lumosity is not designed for or directed at children.Likewise, it is our policy not to knowingly collect, maintain, use or disclose information about anyone under the age of 13.Unfortunately, children under the age of 13 are ineligible to use Lumosity.

Can my childrenand I be on the same plan?

We've introduced the Friends and Family Plan to help with subscribing multiple members.To find out more, please visit our Friends and Family Plan page or check out our Family Plan FAQ. However, children under 13 are ineligible to join the Family Plan at this time.

Lumosity offers a Friends and Family Plan, whichallows one member to purchase a Lumosity subscription, then add 4 other members to their subscription. Each member has their own account with full access to Lumosity, but only one member needs to purchase the subscription.

How do I purchase the Friends and Family Plan?

You can view pricing options and purchase or upgrade on the Friends and Family Plan Purchase Page.(You must be logged in to view this page).

If you already purchased a subscription via iTunes or Google Play, you cannot upgrade to the Friends and Family Plan. In these cases, please email us for assistance.

Does everyone on the plan need to use the same account/email address?

You do not need to use the same email address. Each person must have their own account tied to a unique email address. If you share an email address with someone else from your Friends and Family plan, see our FAQ “ Can I use the same email address for multiple accounts? ” for solutions.

Does everyone on the plan need to use the same computer/device?

All members can access Lumosity from any supported device. You do not need to use the same device.

Can I add children to the Friends and Family Plan?

Children 13 and older are welcome to join your plan. Children under 13 are unable to join the Friends and Family Plan at this time. For more information see our FAQ “ Is Lumosity designed for children? ”

How do I add people to my Friends and Family Plan?

Once you purchase the Friends and Family Plan you will be prompted to send invitations to people as part of the purchase process. These invitations will be delivered via email; it should take less than 10 minutes for the email to be delivered. Sending an invite does not automatically add the invitee to your plan. The invitee must accept the invite in order to be added as a member.

If you wish to add or remove people after this point you can do so at any time by going to the Family Plan management page on your account.

Someone I invited to the Family Plan didn’t receive their invite. What do I do?

Have the invitee check their spam or junk mail to see if it ended up there.

You can resend the invitation on your Family Plan management page by clicking “resend invitation” under the invitee’s name.

If the invitee is still having trouble joining, email us and include the email address of the person you would like to add. We can add them to your plan manually. The email must come from the purchaser of the plan.

Can I share Lumosity with people any other way?

If you wish to let someone know about Lumosity without adding them to your subscription, you can send them an email invite to create an account by going to the Invite Friends page. Alternately, you can give a subscription through the Gift Purchase Page.

Ifyou are unable to use your keyboard's built-in arrow keys, or wish to use left-hand controls,we have an alternate set of keys thatyou can use.

These keys work as follows:

W is up

A is left

S is down

D is right

We’ve recently launched a new version of our iPad app! It’s where we’ll be delivering our new updates, games, Insights and more from now on. We've synced all of your game scores and data, so you won’t lose your results.

However, because we’ve made extensive changes to the new version, our iPad users will have to download it from the App Store. It’s the only way to get new updates or upgrade to Lumosity Premium. There’s no cost to download the new version.Your LPI and percentiles will sync automatically. After installing the new app, all your data will sync.

How to switch tothe new app

Download the new Lumosity app in the App Store.

Once you launch the app, you should be logged in automatically so long as the original app is installed. Otherwise,just tapAlready a member?and log in. All your data will sync automatically.

Go to your iPad home screen and look for the grey Lumosity icon. Touch and hold the grey Lumosity app icon on the home screen until it starts to jiggle. Then tap the "X" icon to delete the app.

If you have 2 orange Lumosity apps, you can check which one is the correct app by opening the app, tapping More, and then Your Account. The old app has no version listed, whereas the new app will show App Version 9.16 for example.

If youneed any assistance, please email us.

Our newest games useHTML5 (an alternate method of displaying videos and graphics online, which does not require Adobe Flash Player). These games have different requirements than Flash games.HTML5 games require certain graphics cards and drivers (the hardware used to play video graphics). If we are unable to load the games on your browser, you will see the message "In order to play this game you must be using a browser that supports HTML5." Depending on your computer, you may also see a blurred or distorted screen. You can follow these troubleshooting steps:

Make sure the browser is updated. See instructions for updating your browser.

Check for any available updates on your computer. See instructions on turning on Windows updates here, or Mac updates here.

Try clearing your cache. See instructions.

Try using another browser. The following browsers are supported:

Chrome

Firefox

email us Edge (comes installed with Windows 10 only)

Safari (Mac only)

If you still have trouble, your graphics card may not support HTML5.

Learn more about why our new games use HTML5 rather than Adobe Flash Player.

If you need assistance, please .Please let us know what kind of trouble you are having and which troubleshooting steps you have already tried.

PC or Mac Computer

Game audio on the Lumosity website can be turned on or off at any time by clicking on the speaker icon directly below the game. This setting applies to all other Flash Lumosity games as well. If you're using an iPad, iPhone, or Android, skip ahead to the sections below.

The sound icon on the right looks like this when audio is turned on:

this FAQ

The icon has a slash through it when audio is turned off:

For our new HTML5 games,after clickingPlay, select the pause button (||)in the top-left corner and then clickMute Sound. Click Resume to return to the game. Currently this setting does not save, so you need to mute the game each time you play.

If you're having trouble with the sound after turning audio on, please try clearing your cache following the steps in this FAQ.

Lumosityapp for iPad, iPhone, andAndroid

You can mute the game background music and sound effects. TapMoreand thenSettings.You can toggle the background music and sound effects separately. On is red with the slider to the right, and Off is gray with the slider to the left. Make sure to update the app if you don't see this option.

The Mindfulness activitiesdorequire audio, so you need to turn the sound ON in your settings in order to listen to the audio track. Additionally, a few of our games don't yet support the mute function, but we're working on that! A workaround for these games is to turn down the volume on your device when playing.

The app sound is on, but the games are not playing sounds

Try turning up your devicevolume.

On iOS 12, check theControl Panelto make sure your device is not inSilent Mode. Pull down on the top right of the screen and tap the bell icon so that there is not a line through it.

On devices with an older iOS version, make sure themute switchlocated on the side of your device is not switched on (an orange dot indicates whether or not your device is muted.)

If these steps don't solve the issue, then please follow the troubleshooting steps in .

Most subscriptions purchased on Lumosity are set to auto-renew.Please note that if you paid via Google Play or iTunes, your subscription is managed through their website, not ours, so you will have no payment information on file with us; however, you can verify how you paid by going to your Payment History here.

To check whether you are scheduled for auto-renewal, please find your method of payment below.

How did you purchase?

Lumosity.com (website):

Make sure you are logged into the account in question.

Click your name in the upper right-hand corner of the homepage to open a drop-down menu.

Choose Account Settings

Look for a Billing Information section.

If you do NOT see a Billing Information section, you may not have a recurring subscription.

If you DO see a Billing Information section,you have a scheduled payment. You can cancel it by clicking Manage Billing then Cancel Auto-Renewal, then confirming cancellation on the following pages. You will be asked to provide a reason for your cancellation as part of the cancellation process.

Android App/ Google Play:*

If you paid via Lumosity:

Go to Settings in the app

Toggle the Auto-Renewal slider left, so it is gray (not blue)

Confirm by tappingCancel Auto-Renewal

If you paid via Google Play:

Go to payments.google.com

Log in if prompted

Select Bills and accounts on the left side of the page

Find Lumosity, then tap Cancel subscription

For more detailed instructions, go to Google Play Support.

Note: If you purchased on Android, you may have done so through our website or through Google Play. If you're not sure, please check your emailed receipt. If you purchased through Google Play, your Lumosity Account page will not show any billing information.

iPhone/iPad App (iTunes):

LaunchSettings

Tap iTunes & App Store

Tap your Apple ID

Tap View Apple ID

Log into your Apple account if prompted

Tap Subscriptions, then choose Lumosity to Cancel Subscription

If Lumosity doesn't appear,auto-renewal may already be off.

For more detailed instructions, go to Apple Support.

If you need assistance or would like confirmation that your account is cancelled, contact us here.

You may have noticed an Early Access tag on some of our games. Early Access games are works-in-progress. They don’t affect your LPI, and things like scoring, rules, and appearance may change.We are letting memberstest them out and give us feedback so that we can make further improvements to make these games as effective and enjoyable as possible.

To submit feedback about an Early Access game, just use the Feedback button in the bottom right corner of the game page. Within the Lumosity app, you'll be given an opportunity to rate and comment on Early Access games after you finish playing.

*NOTE: This feature is only available to paid subscribers.

Subscribers have the option to mark games as favorites in the Games section. On the website, you'll be able to find your favorite games at the top of the page. We'll use your favorite games for our Favorites workout type. Favoriting games will not affect other workout types.

How do I add or remove favorite games on the website?

Visit the Games page and under Your Favorite Games click Add orEdit.

Select each game you would like to favorite. Selected games will appear with a red heart.

To remove a game from your favorites, click on the game icon to remove the heart. You'll see a dotted outline after you've deselected the game.

Make sure to click the orange Save Changes button.

The Favorite feature does not allow you to favorite games for which we have a newer version. This is meant to encourage you to play the newer version of the game.

How do I add or remove favorite games on the app?

Visit the Games tab, and then tap ona game that you'd like to favorite.

On the pregame screen, tap the heart icon to the right of the name game so that it turns red.

To remove a favorite, tap the heart again to turn it grey.

Games favorited on the app will sync with the website, and vice versa.

For instructions on removing a game from your training session on the website, check out this FAQ.

For instructions on modifying your training preferences for Classic workouts, check out this FAQ.

Adobe is planning to stop updating and distributing Flash Player at the end of 2020. Because of this, several browsers are changing the way Flash is enabled. Chrome version 69+ and Edge 18+ no longer allows you to set permanent Flash permissions for sites that use Flash (including Lumosity!) By default, Chrome and Edge sets Flash to always ask you to enable.

Currently, most of our games require Flash in order to play, but the good news is that we're working on transitioning the majority of our games over to HTML5. In fact, our newer games already use HTML5. Transitioning to HTML5 brings this Flash problem to a permanent end. In the interim, you can continue playing the games you love by simply allowing flash to run when prompted.

Learn more about the move off Flash and the format of our new HTML5 games.

We currently offer versions of the Lumosity website and apps in the following languages

English

Spanish

French

Portuguese

German

Japanese

Korean

On the website, you can change your language in your Account Settings.

In our iOS and Android app, you can change the language in the app settings by selectingMore(with three dots) at the bottom right corner of the screen, then tapLanguage(with the globe icon).From this screen you can select your preferred language and tap the orangeUpdate Nowbutton.

On iOS after changing the language, you'll need to force restart the app to update the language.To force close the app, return to the Home screen and double-click the Home button to view all recently used apps (on iPhone X slowly swipe up from the bottom and release.) Find the Lumosity app preview window and swipe up on it to close the app.

Please note that sites in languages other than Englishcurrently offer 28 games, whereas the English site offers over 60 games. Our Games team is hard at work building new exercises for Lumosity in other languages, though we cannot disclose our time frame for that.

If you've purchased a Lumosity subscription but are still being prompted to subscribe, checkthatyou arelogged into the correct account.

On the website, click your name in the top-right corner and click Account Settings. If you're logged into the wrong account, then click your name in the top-right corner and click Log Out. If you find you're being logged into the wrong account automatically,your browser may be automatically signing you into your unsubscribed account. To correct this, clear yourstored passwords for Lumosity.

IntheLumosity app, tap Moreand then tap Account Settings. Check that the correct email is displayed. Tap Log Out at the bottom of the screen to change accounts.

If you just purchased via the Lumosity app for iPad, iPhone, or Android, please make sure the app is updated to the latest version. See instructions for updating and troubleshooting in this Help Center article.

How can I see which account I paid for?

You can view your Payment History while logged into your account on the website by going to the Payment History page. If you do not see any purchases listed, you are logged into a free account.

If you're not sure which account you purchased under, look for an email with the subject"Your Lumosity Purchase Details." This receipt was sent to the email address associated with your premium account. At the bottom of themessageit will show the email attached to your paid account. (If you clicked through a promotional email in order to make your purchase, then the purchase will be tied to the email address that the promotion was sent to.)

If you need further help locating your subscribed account, please email us. Be sure include as much of your payment information as possible as this will help us locate your purchase.

You can zoom our website in and out to view the games larger and smaller. You can use the Zoom settings in the browser menu or these shortcut keys:

Windows PC

To get to 100\% press Control and 0 at the same time. To zoom in, press Control and + at the same time. To zoom out, press Control and - at the same time.

Mac

To get to 100\% press Command and 0 at the same time. To zoom in, press Command and + at the same time. To zoom out, press Command and - at the same time.

Please note, the only game that will play full screen is Eagle Eye.

Android, iPhone, andiPad

There is not a way to change the size of the games within the Lumosity app for Androids, iPhones, and iPads.If you have an iPhone Plus, you can make sure you have the latest update to our app here, and then change your device toDisplay Zoomin your settings:

Open Settings.

SelectDisplay and Brightness.

SelectDisplay Zoomand toggle it toZoomed.

TapSet.

TapUse Zoomed.Your device will restart.

The app should show larger text and images with this setting.

The first severaltimes you play a new game, you may see a drop in your LPI.While we weigh games less that have been played only a few times, they will still have some effect on LPI initially. This means that when you play a new game a new number will start to be included and affect LPI calculations. Since membersoften have lower scores the first few times they play a game, it is normal for LPIs to go down after playing a new game. Additionally, when we remove a game from Early Access and assign an LPI to the game, it will begin affecting your LPI calculations.

Each new game you play tests one of a number of different skills and contributes to a broader picture of your Lumosity performance. You shouldn't be discouraged when you see a new game bring down your LPI, as this is perfectly normal. You shouldn't expect to perform as well in a new game as you do on games in which you have more experience. You may want to continue working on that game to bring your LPI up.

It is important to keep in mind that the object of your training is to improve your cognitive functions; the games are just a fun interface to allow you to do so. Regardless of your scores, you're still giving yourself a great mental workout!

For further information about LPI, check out the FAQ" How is LPI calculated? "

Deleting your account will permanently remove all game history and personal settings. Please note, you can only delete your account through our website.

Do I need to delete my account?

You canaccomplish the following actions without deleting your account:

Unsubscribe from emails

Make sure you will not be charged

Request a refund

How can I delete my free account?

Go to your Account Settings.

Click the Delete Account link at the bottom of the Account Page. (If you do not see the "Delete Account" option, it means your account has full access and is therefore not deletable.)

Choose a reason why you want to delete your account.

Click the orange Delete My Account button.

Click the Confirm button on the window that appears. Your account will be deleted.

How can I delete my subscribed account?

Accounts which currently have Premium access cannot be deleted. However, you can cancel auto-renewal and wait for your subscription to end, or you may request immediate account deletion by emailing us.If you are having trouble logging in to delete your account, please submit a request under Login Help.

You can upgrade to a longer subscription, or you can add more people to an individual subscription. Most upgrades can be purchased by going to our purchase page.

Pricing reflects a pro-rated credit for the balance remaining ofyour previous purchase. The displayed price is in addition to the previous plan. The full duration (e.g. 2 years) of any new subscription begins from the date of upgrade.

Subscriptions purchased through Apple aren’t currently eligible for upgrades. Due to Apple’s strict rules, we’re unable to change or upgrade a subscription that was purchased through iTunes.

We recommend turning off your auto-renewal on your subscription in order to purchase a different plan at the end of your current one. Please note, auto-renewal for iTunes subscriptions need to be turned off in the iTunes Store.

Downgradescannot be processed automatically. However, we're happy to refund any charge within 30 days of a purchase, so that you can purchase a different plan. Please email us to help you with a refund. Subscriptions more than 30 days old cannot be downgraded until the current subscription expires. To downgrade after expiration please turn off auto-renewal. After your current subscription ends, you can choose a new subscription on the purchase page. You may do this if you have a Family Plan and would prefer to change to an individual subscription after your Family Plan expires.

We’re constantly working to improve our mobile app, so it’s important to make sure you have the current version. In addition to new games and features, updating the app will often solve any issues that you are experiencing. Seebelow for instructions on updating the app on your device.

Android

Find Lumosity in the Play Store and tap Update.

iPad &iPhone

Find Lumosity in the App Store and tap Update.

If you have an iPad, make sure you're on our new version of the app. See how to get our new iPad app.

Please note: due to the size of the app, it is best to update when connected to a WiFi network.

If you have trouble installing the app, you may nothave enough space on your device to download the app. Try uninstalling other apps that you are no longer using and deleting unnecessary files.

Please note, some games and Insightsare only available if your device is set to English.

Having trouble with the app? Check out this troubleshooting FAQ.

LPI (Lumosity Performance Index) is a standardized performance metric that shows how well you are performing on Lumosity games and lets you compare performance across games and Cognitive Areas. LPI is based on the scores you receive for Lumosity games. It is not influenced by your age or any training preferences you have selected.

We calculate LPI at 3 different levels: Game LPI, Cognitive Area LPI, and overall Cognitive LPI.

Game LPI

Game LPI is determined by examining score distributions for each game across a wide range of members. An LPI value is then assigned to each game score. Once these LPI values are set for a particular game, memberswill start receiving a Game LPI when they play that game. We readjust your Game LPI each time you play by looking at how well you scored that round, and how that compares to your previous scores for that game. We look at all your recent scores, not just your best score or your last score.

Cognitive Area LPI

Cognitive Area LPIs (the LPIs for Speed, Memory, Attention, Flexibility, and Problem Solving) are calculated using a weighted average of the Game LPIs for the games you have played in that Cognitive Area.

We will exclude the Game LPIs of your lowest performing games from your Cognitive Area LPI calculation if you have played enough games in that Cognitive Area.

Overall Cognitive LPI

Cognitive LPI is calculated using a weighted average of the Game LPIs from all Cognitive Areas. Since you might not play an equal number of games from each Cognitive Area, yourCognitive LPI may not be the same as the average of your 5 Cognitive Area LPIs.

We will exclude the Game LPIs of your lowest performing games from your LPI calculations if you have played enough games.

Math games and Language games are not included in the Overall Cognitive LPI because these are knowledge based game rather thancognitive based games. Math games have a separate LPI.

Not what you were looking for?

Why did my Problem Solving LPI change?

Want to learn how your LPI compares to other members? Check out our How You Compare FAQ.

Wondering why some games don’t have an LPI? Read our Early Access games FAQ.

Want to see how your LPI has changed over time? Read our LPI and training history FAQ.

There are 4 basic types of Lumosity emails from which you can unsubscribe:

Science Newsletters (includes Lumosity news, sales, and contests)

New Game Announcements

Training Reminders

Family Planemails (only applicable if you are a member of a Family Plan)

To unsubscribe from any of these emails, follow the steps below:

Select Click here at the bottom of any of the 4 emails listed above. You will be taken to yourEmail Notifications page.Alternately, you can log in directly to your Lumosity account and visit your Email Notifications page.

On the Email Notifications page, check the boxes for emails you no longer wish to receive. Clicking Unsubscribe will unsubscribe you from all emails on the list.

Select Save.It maytake up to 48 hours for our system to reflect your changes.

Other Emails

Some essential notifications about your account are delivered via email. These are only triggered by actions on your part, so you will not receive these unless you take specific actions on your account. These emails include:

Receipts and purchase confirmations

Password reset instructions

Customer support responses

Other account-specific notifications

The purpose of the Family Plan Weekly Challenge is to enable families to work together in meeting a collective goaland thereby motivating all of the members in the Family Plan to train on Lumosity.

At this time, the Weekly Challenge involves the number of days members played at least game per week. In the future, there may be other challenges to keep it exciting and fun, such as game scores.

What we currently share:

If you choose to opt into the Weekly Challenge, the following information will be shared with other members on your Family Plan who are participating in the Weekly Challenge:

Number of days you trained this week

Your first name

What we mayshare:

As we continue to develop new challenges, the following information may also be shared in the future:

Games played

Game scores

Your username and email address

If we develop new features that share LumosityPerformance Index (LPI) or LPI percentiles among your Family Plan members, we’ll ask you for your permission.

For further information about your privacy see our Privacy Policy.

You may opt out of the challenge at any time. To do so, please log in to your account here. From your Lumosity homepage, click your name in the upper right-hand corner to open a drop-down menu. From this menu, choose Account Settings:

here

In the Family Sharing or Family Plan Management section, select the "OFF" option next to "Share training activity with family members."

Please contact usif you require further assistance!

Word Bubbles and Word Bubbles Rising look up words in a fairly large dictionary, so they should include common words in both American and UK/British English, but may omit some technical terms and newer words. Neither game will accept any of the following words:

Word Bubbles and Word Bubbles Rising will NOT accept

Contractions (words containing apostrophes such as "can't")

Slang (words that have not been recognized by a reputable dictionary)

Proper nouns (words that start with an uppercase letter such as California or Christmas.) If a word that is a proper noun is accepted it is because there is also a common noun definition of this word.

We're really flattered that you want to purchase a lifetime family plan, but we currently do not offer any lifetime family subscriptions. You can seeour yearly and bi-yearly family plans here. Or, you can find more information about the individual lifetime subscription here.

You can find more information onhow to set up a family plan here: " Can I add my family to my subscription? ".

Some of our website games require the use of your arrow keys, and clicks with a mouse, touchpad, or touch screen will not be recognized. The onscreenarrows are simply provided as a guide for which arrow keys to use. Examples of games requiring the arrow keys areSpeed Match, Lost in Migration, Ebb and Flow, Color Match, Brain Shift, Chalkboard Challenge, and Robot Factory.

Usethe Direction Keys to the right of theletter keys:

this FAQ.

For left handed membersand anyone having trouble with the directional arrow keys,we havealternative arrow keys, which are the W, A, S, and D letter keys. These keys work as follows:

W is up

A is left

S is down

D is right

If you would like to use the arrow keys on your number pad, you'll need to make sure that NumLock is off.

If you are having trouble with the games not responding to yourkeyboard, check out the troubleshooting steps in

*NOTE: This feature is only available to paid subscribers.

Lumosity Premium members can see how their LPI compares to other Lumosity members' LPIs on the How You Compare page.You must have a birthdate on your account in order to see comparison information, because we compare you to other membersin your age bracket by default.For more information regarding adding or updating your birth date, please visit our Birthdate FAQ.

To navigate to the How You Compare page on the web, click Your Statsat the top of the page. Then click How You Compare on the left-hand side of the page. If you are on the mobile app, tap the Statsicon, then tap Compare.

For further information about LPI, check out the FAQ How is LPI calculated?

Changing your Email Address or Password

Website

Go to your Account Page

Your email address is located underneathLogin Information

To change your email, click Change next to your email

To change your password, click Change Password

Mobile App

Tap More

Tap Account Settings

Tap Edit Account (iOS) or Edit Profile (Android)

Your email address is located underneathLogin Information

To change your email, tapChange

To change your password, tapChange Password

Changing your Birthday

Tochange your birthday, enter your birthdate on this form. Please include your full date of birth (month, day and year).We'll email you to confirm the change to your account.

Changing Other Personal Information

To change yourname, photo, gender, time zone, education or occupation:

Go to your Account Page

Scroll to the bottom of the page

Click Change Personal Information

Refund Eligibility

Refunds are available for any purchase or renewal charge made through Lumosity.com or Google Play within the last 30 days, except purchases of monthly subscriptions.

Purchases made through Apple iTunes are non-refundable. All refunds for subscriptions purchased through Apple's App Store are subject to the iTunes Terms of Service and are therefore non-refundable by Lumosity.

How to Request a Refund

Go to our Refund Request form and fill out the provided fields. Refunds are subject to our refund eligibility above.

The NeuroCognitive Performance Test (NCPT) is a set of assessments that test your skills using tasks independent of the games. By taking the tests, you’ll be contributing to our research efforts to improve Lumosity and our assessments.

Your NCPTscore report will be available immediately after taking the test. If you’d like to view your scores at a later date, please contact our Customer Support Team.

There was an issue with my NCPT. Can I retake it?

Unfortunately, scores aren’t able to be removed or altered once they’ve been recorded. However, if you feel there was an issue that interfered with your test score, please contact Customer Support so we can help you further.

Additionally, if you’re having trouble loading the NCPT, you may find this article helpful.

Each Lumosity account must be tied to a unique email address. There is no way around this restriction.

Creating a new email address

You can create a new email address for free through providers like Gmail or Yahoo, then sign up for Lumosity using that new address. Or, if you are already using Gmail, you can create a Lumosity account with a variation of your email address.

Creating variations of your email address in Gmail

If you use Gmail, you can add "+" and some text to your email address when creating a new Lumosity account. Messages will go to your original email address, but you’ll be able to have multiple Lumosity accounts.

For example, suppose you have the email address [email protected], and you share it with your spouse. If your spouse wants their own Lumosity account, they can use [email protected] or [email protected]. In this example, “jane” can be replaced with any text; just make sure to put it between the + and the @. Mail to any of these variations will go to [email protected].

Using the same email on multiple devices

You should use the same Lumosity account every time you train, whether you train online, on a mobile device, or on a tablet. Just log into your existing account - using the same email address - on all devices. Your membershipwill sync across devices.

What is the HCP?

The Human Cognition Project (HCP) is a collaboration between neuroscientists, clinicians, teachers, and academics worldwide. The goal of the project is touse Lumosity as a platform for learning further about cognitive performance.

How does it help?

The Human Cognition Project makes it easy for neuroscience researchers to study the questions that advance their research in ways that have not been previously possible. The ease of use and engaging nature of the Lumosity programs means that people enjoy doing the training, making it easy to recruit and retain participants in university-based studies. You can read more about the Human Cognition Project on our HCP site.

How can I get involved?

Anyone can contribute to the Human Cognition Project. We have opportunities available for researchers, clinicians and volunteers. You can find more information on how to join by going to HCP page here and choosing the "For Researchers" tab at the top of the page. You can also join the HCP as a volunteer by choosing "Sign Up Now" at the bottom of the page.

There are two ways to share Lumosity: you can purchase a gift subscription or a Friends and Family Plan. The Friends and Family Plan allows one member to purchase a Lumosity subscription, then add up to 4 other members to their subscription. To learn more about the Friends and Family Plan, please go here.

To purchase a gift subscription, follow these directions:

Log in to your account

Go to the Gifts Purchase page at Lumosity.com/gifts

Select the plan you want to purchase

Enter your payment details

Enter the recipient's information and a personalized message

If you’d like to give the gift to the recipient at a later date, select the option where the gift is sent to you instead of the recipient. You can select this option after you make your purchase. The gift subscription will then be sent to you and you can print out a gift card complete with the code to give to the actual recipient. The gift card can be found here.

A gift recipient can activate their subscription by entering their code on the gift activation page. (This link is also provided on the gift card.) They can viewour FAQ " How do I activate a Lumosity gift code? " for more detailed information.