Mango Health FAQs

While completing the quizzes are not required, they are designed to understand how youre managing your condition(s), and how this changes over time. Your participation is encouraged and appreciated so that our health partners can help provide you with the most relevant educational content.

Earning points makes you eligible to win Mango Gifts, which are awarded by raffle each week. As you earn more points, you reach higher levels or Level Up.Higher levels unlock higher value gifts in the weekly drawings.You can browse the gifts that you have a chance to win by tapping the 'Points' section on the home screen. On the next screen,tap'Info'in the top right cornerto see how many points are required for each level.

Winners are selected via raffle weekly on Friday. Once you play the raffle (See article, How do I participate in the weekly raffle? ), winners will see a "Congratulations!" message appear on thescreen.

Can I chose my gift?

Tapping on the yellow "You won!" button will take you through the steps to claim your gift. Please note your phone needs to be connected to a cellular or wifi connection in order to claim your gift.

You may also find the following article helpful,

Mango Points help you track your progress in the Mango Health app. Mango Health gives you points when you record all of your medications and/or habits for the day, on schedule. As you earn points, you level up and unlock chances to win gifts. (See the section 'WINNING GIFTS' for more info.)

1. Tap into 'My Health'. You can find this either on the home screen or through the menu.2. Afteryou'veselected the name of the medication, tap 'Edit' in the top right corner.3. Then tap the red text Finish in the bottom left.Note that finishing a medication maintains your history of it, but moves it to the Past section of your med list. If you'd like to keep your med as Current but stop receiving reminders, we recommend toggling on 'Take As Needed' instead.To delete a med permanently:1. Follow the steps above to 'Finish Med'.2. Then enter the 'Past' section of your medication list.3. Tap on the med name, then 'Edit' in the top right.4. Scroll down to the bottom of the screen, then tap the red 'Delete Med' button.

1.Tap the (+) icon buttonin the top right corner,select "Add a Medication" and begin typing the medication name. Our database will auto-suggest names for you as you begin to type.2.Select the name of your medication, and our database will also suggest a 'Form' and 'Color' for you.To select an alternative 'Form', tap and select your preferred option in the drop down menu. You can also select a custom Color this way. (If your selected form is Tablet,you can select a custom Shape as well.)3. Tap 'Quantity', and use the keypad to enter the total quantity of the medication you have on hand. This will be used to give you refill reminders.4.Tap 'Dose' and scroll to enter the dose you take with each scheduled time. This will be reflected in your Historyand be used to give you refill reminders.5. Tap 'Frequency' and scroll both the left and right wheels to indicate your schedule.You can also input a more complex reminder schedule, such as doses every other day, every two weeks, or once a month. To do this, toggle theInterval Scheduleoption on, and use the scroll menus below to enter your schedule.6.Based on your entry, you will receive the appropriate number of 'Reminder' fields, where you canenter the time(s) when you'd like to receive your reminder(s).7. When all fields have been filled, tap 'Save'.

1.Tap into 'My Health' and select the med.2.On the next screen, tap Edit in the top right corner.3. Next to 'Frequency', use the drop-down menus to switch from 'Daily' to 'Weekly' reminders.4. Multiply the original 'Frequency' by 7. (For instance, a 1x Daily reminder would become a 7x Weekly reminder.)5. You'll be able to schedule custom times for each day in the 'Reminder' fields below. For instance:

Reminder 1: Monday, 8AM

Reminder 2: Tuesday, 8AM

Reminder 3: Wednesday, 8AM

Reminder 4: Thursday, 8AM

Reminder 5: Friday, 8AM

Reminder 6: Saturday, 10AM

Reminder 7: Sunday, 10AM

Once you've finished, 'Save' your changes.

Currently, the app allows you to mark medications and habits up to 30 minutes before or 4 hours after the scheduled reminder time. This is a time frame we developed with clinicians, though we are considering a more flexible reminder option in the future.If you took your med outside this time frame but would like to update your history, check out our' How do I update my med history? 'article for instructions.If you think you're seeing something else in the app, please let us know. You can get in touch with the 'Contact Us' form in the app, or by email to [email protected].

On Apple devices:1. Tap More in the bottom right corner.2. Select Settings, and then Register.3. On the next screen, enter your email address and password.4. Once you hit 'Submit' in the top right corner, you will receive a confirmation email to the address provided.On Android devices:1. Open the menu by tapping in the top left corner.2. Tap 'Settings then 'Register a New Account'.3. On the next screen, enter your email address and password.4. Once you input this info and hit the blue 'Submit' button, you will receive a confirmation email to the address provided.

You are eligibleto enter our weekly raffle for a chance to win as long as you've been active within the app in the past 7 days, and you have not previously won at the given level. Note that winning at any one level does not affect your chances of winning at another level.

To play, please tap on the "Play Now" button on your Home screen.

How do I know if I've won?

When you see the piata appear, tap to play and see if you've won.

You may also find the following article helpful,

When its time to refill, you will receive a notification at the top of your home screen. Tap Refill Now to update your med Total Quantity. You can also refill by taking the following steps:1. Scroll to the My Health panel of your home screen, and tap the medicine you'd like to refill.2.On the next screen, tap 'Edit' in the top right corner.3. Then adjust the Total Quantity of your med to match what you have on hand.4. Once you've finished, make sure to hit 'Save' in the top right.

Currently the app features eight levels, however,we are thinking to expand higher-level VIP type programs in the future. We'd love your feedback on what you might like to see - whether that's more levels, points bonuses, special raffle gifts, etc. Let us know what you'd be interested in at [email protected].

You earn 10 Mango Points each day that you take all of your scheduled medications and supplements on-time. To earn points, youll need to mark medication reminders as taken. You have up to 30 minutes before or 4 hours after the scheduled time to respond to reminders. It is an all-or-nothing system so if you miss any one reminder you don't get any points for the day.

You can also earn up to 15 points each day you stick to your habit schedule (5 points per habit, for up to 3 habits). For target habits, such as Move More and Hydrate, points may be earned when your target goal is reached. For non-target habits, which include, Watch Weight, Track Blood Pressure, Check Blood Glucose, Record Mood, and Eat Better, points may be earned when each habit reminder is responded to on-time.

An additional 5 points may be earned for any Caregiver check-ins that are completed. For example, if you have 2 scheduled care recipient check-ins and you record each check-in within the app, you will earn 5 points. This is similar to earning points for scheduling medications in that its an all-or-nothing system. Youll need to check-in with all scheduled care recipients in order to receive the full 5 points.

In total, you can earn a maximum of 30 Mango Points per day.

Every device counts steps differently, and some are more sensitive than others. We've worked hard to make the most accurate step count we can, but your device may not log every step you take.Currently, theMove Morehabit will work on those devices with Android version 5.0 and above. To see which Android OS your device is currently using, please follow the steps below:1. Open your device's 'Settings' menu2. Tap 'About Phone' or 'About Device'3. Tap 'Android Version' to see your version information or scroll down until you see your version information listedPlease note: For those using a Samsung Galaxy S4,step count may not be recorded as accurately as other Android devices.

As soon as you reach Level 2, you have a chance to win gifts in our weekly drawings. The following table outlines the number of points needed to reach new levels in the app, as well as the gift values of each level.

Level

Points

# of Gifts Per Week

Gift Value

1

0

0

None

2

50

2,500

$1 value

3

100

100

$5 value

4

250

25

$10 value

5

500

15

$25 value

6

1,000

10

$50 value

7

2,000

5

$75 value

8

5,000

1

$100 value

The Mango Health raffle is fully funded by Mango Health Inc. Apple, Google, and the merchants represented are not sponsors of Mango Health Inc. or otherwise affiliated with Mango Health Inc.

If you win in one of our weekly raffles, you can claim your gift by responding to the notification at the top of your home screen. Tap the Redeem Gift button to make your selection among the available gifts.If you do not want to claim your gift, you can tap the No Thanks button on the left instead. Please note that if you choose not to claim the gift, you may not win again for that level. Not accepting a gift at one level does not increase your chances of winning at higher levels.

To change your reminder sound, enter the app 'Settings' and look under 'Reminder Settings'. Tap 'Reminder Sound' and select each name to preview each sound.For Apple devices: Once you've made your selection, tap Settings to return to the app and you're all set.For Android devices:Once you've decided on your favorite reminder sound, tap 'OK'.Can't find what you're looking for? Let us know at [email protected].

If any of your meds are the following forms, you may notice that your med quantity does not get any lower:Cream, Foam, Gel, Gel-Forming Solution,Lotion, Ointment, Paste, Powder, orShampooThese med forms are a bit hard for us to track. As a result, you will not see your Total Quantity' of any of these forms decrease, and you will not receive a refill reminder.If you are taking any meds that are Drops or Tincture forms, your quantity will decrease by 0.05 mL every time you tap 'I took it'.

It is not currently possible to reset your account history and scores.We do understand this would be a valuable feature, however, and we will look to include it in a future update.In the meantime, if you would like to clear your existing info to create a new account, see the next article,' How do I deactivate my account? 'for instructions.

If you marked a medication or habit but didn't tap on time, the good news is that the app features a 'History' editing feature for exactly this reason - folks wanting an accurate record of med takes. To do this:1. Open the menu and tap 'History' ('My Stats' on an Android device)2. Select the day with the dose you'd like to edit3. Tap on the missed (red) med icon you'd like to change4. You will see a pop-up window which asks 'Edit your history?'5. Tap 'OK'.Please note: while editing your 'History' adjusts your adherence percentages, streaks, and perfect days, it does not affect points. Its also not currently possible to edit habit history, though we are looking to include this feature in a future update.

The 'Interval Schedule'option allows you to set up reminders at intervals that are not daily or weekly frequencies. For instance, with the 'Interval Schedule' you can schedule dose reminders every other day, every two weeks, or once a month. To do this:1. Begin adding your medication, andmake sure 'Interval Schedule' is toggled on.2. Use the scroll menus below to enter your schedule. Make sure theStart Dateis correct.3.Dont forget to 'Save'in the top right corner whenyou'vefinished.

If you cannot find a medication or supplementin our system, it's not currently possible to set up custom reminders. However, we are considering features that allow you to manually input your own medications and supplements, though we would not be able to provide the same information for these to start.If this is a feature you'd be interested in, send us a note at [email protected].

1.Tap into 'My Health', either on the menu or home screen panel.2.Select the med, and on the next screen, tap Edit in the top right corner.3. Next to 'Frequency', use the drop-down menus to change the number of scheduled reminders.To set a more complex reminder schedule (such as doses every other day, every two weeks, or once a month), toggle theInterval Scheduleoption on, and use the scrolling menus below to enter your schedule.4. Then use the following 'Reminder' fields to change the reminder times of your medication schedule.5. Dont forget to 'Save' your changes whenyou'vefinished.

You can set up the following habit reminders: Watch Weight, Hydrate, Track Blood Pressure, Move More, Check Blood Glucose, and Record Mood.Is there a new habit youd like to see? Send us a note at [email protected], or by opening the menu and tapping Help, then Contact Us.

Transferring your accountincluding your health schedule, history, and points balanceis easy. All you'll need to do is make sure you've registered your account on yourexistingdevice. To do this, enter your'Settings'and make sure you see your email address listed. (If you don't see your email address, tap'Register'to create an account.)Once you have an account, open the app on yournewdevice, and go to'Settings'then'Login'.After you submit the email address and password you originally submitted to create your account, your data will be restored.

In connection with the Service, we may make available a user gift program (theGift Program), where you can become eligible to be entered into weekly drawings (Drawings) to receive gift cards, charity donations and other items (collectively,Gifts) in connection with your accrual of points that you may earn by using the Service (Mango Points). Mango Points can be accumulated by engaging in certain actions via the Service, such as when you take your Medications and Supplements on schedule.

We reserve the right to determine, in our sole discretion, whether a particular action qualifies for Mango Points. After accumulating Mango Points, you will be automatically entered into a weekly drawing for a Gift based upon your Mango Point level (see the section titled Drawings below for more information). Please note that you may be required to provide additional information to Mango Health or a third party merchant in order to redeem certain Gifts, and processing fees may also be applicable to Gift redemption.

We will use reasonable efforts to ensure that your Mango Points are viewable via your Account within 7 days from accrual. You should contact us if it has been more than 7 days and the Mango Points have not been applied to your Account. We may also, at our discretion, delay any Gift redemption or Mango Point accrual in order to validate or verify your actions via the Service.

You acknowledge and agree that:

- In order to accrue Mango Points you must be at least 18 years of age. You may also be required to be a registered user with an Account in good standing;- Gifts are not transferable and can only be used in accordance with any terms and conditions made available via the Service;- We are not responsible or liable for any unredeemed, unused or lost Gifts or Mango Points;- Gifts are not redeemable for any sum of money or monetary value;- Mango Points in your account may expire 12 months after such points are accrued via the Service. In addition, all unredeemed Mango Points may expire if no qualifying action has been made from your Mango Health account for 12 consecutive months. We reserve the right to issue points that may have a shorter expiration date, and to remove Mango Points from your Account to correct errors. You may not be provided with notice of expiration, forfeiture or removal of points, and you are not entitled to any compensation for any such event.- The merchants you see represented in our Mango Gift program are not sponsors of Mango Health, Inc. or otherwise affiliated with Mango Health, Inc. The logos and other identifying marks attached in the app are trademarks of and owned by each represented company and/or its affiliates.- Amazon.com is not a sponsor of this promotion. Except as required by law, Amazon.com Gift Cards ("GCs") cannot be transferred for value or redeemed for cash. GCs may be used only for purchases of eligible goods at Amazon.com or certain of its affiliated websites. For complete terms and conditions, see www.amazon.com/gc-legal . GCs are issued by ACI Gift Cards, Inc., a Washington corporation. All Amazon,TM & are IP of Amazon.com, Inc. or its affiliates. No expiration date or service fees.

Mango Health reserves the right to modify or discontinue the Gift Program, or any Gifts and Mango Points related thereto. If you have any questions, please contact us.

DRAWINGS

As noted above, a user can become eligible to be entered into Drawings for the chance to receive Gifts via the Service based upon the number of Mango Points such user earns in connection with his or her use of the Service. The following terms and conditions apply to such Drawings:

- NO ENTRY FEE. NO PURCHASE NECESSARY TO ENTER OR WIN. VOID WHERE PROHIBITED.- Drawings are sponsored by Mango Health.- Drawings are held on or around the dates specified at support.mangohealth.com for each Mango Point level.- Drawings are open to legal residents of the U.S. who have accessed or used the Service in the seven (7) day period prior to the applicable Drawing. Employees of Mango Health and its affiliates and agencies are not eligible to participate in Drawings.- Mango Health users who accrue a threshold level of Mango Points will be automatically entered into a Drawing each week. Each week, Mango Health will hold up to ten (10) drawings, with eligibility for Drawing based upon a Mango Point range. Users will be entered into the weekly Drawing that is associated with the Mango Point total in the users Account each week. Each user may only win one (1) Drawing per Mango Point range. More information on Mango Point levels associated with each Drawing is accessible at support.mangohealth.com.- Each Drawing will be conducted either by independent persons or a computer program that automatically chooses the winners from all eligible users, and the random selections are final and binding.- Winners will be notified via the Service or via email within one (1) week of the Drawing date.- The number, type and approximate retail value of Gifts associated with each Drawing is accessible on the information details screen associated with each Gift within the Service or at support.mangohealth.com.- The odds of winning a Gift depend on the eligible number of users for each Drawing.- No cash or substitution of Gifts is permitted, except at the sole discretion of Mango Health for a prize of equal or greater value.- Winners are solely responsible for any and all federal, state and local taxes, if any, that apply to Gifts.- If a selected winner cannot be contacted, is ineligible or fails to claim a Gift within seven (7) days of the Drawing date, the Gift may be forfeited and an alternate winner selected from the remaining eligible users.- Mango Health reserves the right to disqualify any user or winner as determined by Mango Health, in its sole discretion.- Drawings are subject to these Terms and all applicable, federal, state, provincial and local laws and regulations apply.

1. Tap the (+) icon button (on Apple, top right; on Android, bottom right), then select "Add a Habit"2. From the 'Choose a Habit' screen tap the habit you'd like to set up.3. In the fields below, enter your current and target measurements.4. If you keep your Reminders toggled on, you will receive the appropriate number of fields below, based on your entry. 5. When all fields have been entered, tap 'Save'.

Before you deactivate your account, think twice! Please keep in mind that if you do this, your health history and points balance will be permanently lost and unrecoverable.If you haven't registered:1. Enter the apps Settings.2.Tap 'Delete My Data' from an Apple device, or Clear My Data from an Android device, then hit Yes,I'msure.If you have registered:1.Enter the appsSettings.2.ThenLogout of the app.Once you've taken these steps, don't forget to delete the app from your phone. (If you're on an Android device, make sure to visit your Application Manager to fully 'Uninstall' the app.)If you have registered and would like us to permanently remove your account info from our records, please write to us via the 'Contact Us' form in the app. Note that for security reasons, we will ask for additional information to confirm your ownership of the account.

When you enter medications and supplements into the application we do our best to warn you about potential interactions with other medications. Our drug information content, including information on potential drug interactions, is provided by our partner Lexicomp, a division of Wolters Kluwer.Lexicomps content is independently collected, validated, and published. Decisions involving incorporation of content are based on levels of evidence and peer-review consensus. For more information, please visit the Lexicomp website.Remember that you should not rely on Mango Health alone to take your medications and that the use of Mango Health may not be appropriate in all circumstances.

Reminders appear in your Android notification tray as well as through a Mango Health banner notification on your device's home screen. If you are using Android 5.0 (Lollipop) and above, notifications will also appear on your device lock screen.If you are using Android 6.0 ('Marshmallow'), you may want to disable 'Doze mode' to ensure you receive your notifications. To do this:1.Open the 'Settings'app and tap 'Battery'.2.Select the 'Options'menu button (the three dots in the upper right), then 'Battery optimization'.3.Tap the downward-pointing arrow, then 'All apps' from the menu that appears.4.Next, tap 'Mango Health'. In the box that appears, select'Dont optimize',then'Done'.Note that you can re-enable 'Doze mode' at any time simply repeat the process above and select 'Optimize'.

Currently,we have over 8,000 medications and supplements in our database. If one of your medications or supplements is not yet in our system, let us know! We're happy to look into this further for you.

The Mango Health application is free to download and use. We generate revenue through the generosity of our sponsors.

For each quiz you complete, you will receive 10 Mango Points.

Yes! If you win, you will be able to make your selection among the available gifts. The gift screen you see after playing and winning that week's raffle will display the gifts that are available.You can also browse the gifts at your level at any time. To see the gifts that you have a chance to win, tap the 'Points' section on the home screen.

You may also find the following articles helpful, How do I participate in the weekly raffle? and How do I know if I've won?

We only share your email contact information with partners for the purpose of fulfilling your gifts. Please see our Privacy Policy for more information.

A question we've been asking ourselves too and are trying to figure it out with your help. What we heard from our users like yourself is that its hard to talk about health conditions with people that havent experienced it because as much as they care, theydon'tknow what it feels like to live and deal with conditions every single day. However, finding people that are similar to you and truly get you is also really hard. Thats why we are trying out a new concept called Mango Groups. Our goal with Mango Groups is to connect you to other users of our app who are going through the same experiences as you right now, or who have already gone through it and understand and know how you feel.

Getting involved is simple. If you havent already received an email invite, write a request to [email protected] to be part of our advisory group on Facebook. Ssshh, this is a special invite-only secret group with a few Mango employees and other people like you. Onceyou'vejoined and introduced yourself to the group, well ask a number of questions to try and see what would be most helpful about our new concept. Well also show you our latest ideas for your feedback. You can then post questions and discuss anything you have on your mind regarding the Mango Groups concept with others inside the Facebook group. We want to hear your thoughts, positive or negative to build towards a product youd love to use.

The purpose of the advisory group is to collect feedback from users like you about the Mango Groups concept on a regular basis. Well be sending different questions or prompts daily in order to get your fresh perspectives. We expect you to chime in on those, or ask your own questions and keep the conversation flowing. Itll help us understand what works and what doesnt to build a better product. We are planning to launch an early test prototype once we gathered all feedback, suggestions and concerns regarding the Mango Groups concept.

If your activation code is not working, were happy to look into it for you! Please send us a quick note at [email protected].

More medications do not mean more points. Every person using Mango Health earns 10 points for each day that all scheduled medications and supplements are taken on time, regardless of how many you take.

We use activation codes for certain programs that we run with healthcare companies, or when we are distributing the app at certain events, such as charity runs. You do not need an activation code to get started with the app, and it does not change your chances of winning in our raffle.

After you claim your gift, you will receive your gift info in your in-app inbox. If you haven't received your gift info after 24 hours, feel free to send us a note through the Contact Us form in the app, or by email at [email protected].

You do not need to register to use Mango Health. However, we highly recommend it!Registering will ensure you are able to restore your information in case you lose or upgrade your device, delete and reinstall the application, etc. Registering also allows you to access and track your Mango Health information such as your health schedule and points balance on more than one device.

Reminders are delivered via Apple's push notifications. To check that these are enabled, open the Settings app on your device, tap 'Notifications', and make sure 'Mango Health' is listed.Still having trouble? Send us a note at [email protected].

1. On your iPhone, open the Watch app.2.Scroll down until you find Mango Health, then select it.3. On the next screen, toggle onShow App on Apple Watch.

Eligible users are chosen randomly for each level in the app. Winners are chosen weekly on Fridays. Not sure if youre eligible? Check out the article, 'How do I enter the raffle?' The number of gifts given for each level is outlined in the article, ' How many points do I need to win a gift?' Note that not accepting a gift at one level does not increase your chances of winning at later levels. For more information, please visit our Terms of Use.

If you're on an Apple device, you can delete a message by swiping left on the message, then tapping the red 'Delete' button that appears. (Android users, stay tuned! This feature is coming soon.)Note that even after you delete drug interactions and information from your inbox, it will still be available to reference in 'My Health'.Ifyou'veaccidentally deleted a message with your gift info,don'tworry! Send us message with the 'Contact Us' form in the app, and wed be happy to resend it to you.

1.Tap the round orange (+) button in the bottom right corner, then'Add Med'.2.Tap 'Medication Name' and begin typing the medication name. Our database will auto-suggest names for you as you begin to type.3. Select the name of your medication, and our database will suggest a 'Form' for you as well. To select an alternative 'Form', pick 'Other' from the drop-down menu, then scroll and tap to make your selection.You can also select a custom Color this way. (If your selected form is Tablet, you can select a custom Shape as well.)4. Tap the suggested 'Quantity' field, and scroll to enter the quantity of the medication you have on hand.This will be used to give you refill reminders.5.Tap 'Dose' and scroll to enter the dosage you take with each scheduled time. This will be reflected in your History and be used to give you refill reminders.If you do not take this med on a regular basis, toggle Take As Needed to the right.6. Tap 'Frequency' and use the drop-down menus to indicate your schedule.You can also input a more complex reminder schedule, such as doses every other day, every two weeks, or once a month. To do this, toggle theInterval Schedule'option on, and use the scroll menus below to enter your schedule.7.Based on your entry, you will receive the appropriate number of 'Reminder' fields where you can enter the time(s) when you'd like to receive your reminder(s).8. When all fields have been filled, tap 'Save.

If you're on an Apple device, you can customize your refill reminders. The standard 'Refill Reminder Time' is 5 days. (Android users, stay tuned! This feature is coming soon.)1. Tap the More tab in the bottom right corner.2. Select Settings, and then Refill Reminder Time.3. Select your desired refill reminder.4. Tap the back arrow (<) in the top left corner to return to 'Settings'