MapQuest FAQs

To create a route on MapQuest.com:

Clickthe green arrow to the right of the "Start Searching" box

Enter your starting and ending location in the boxes in the left-hand side panel

Choose your route

Click View Route Directionsand you're on your way!

Please note: Routes are set to give you driving directions by default. To switch to walking directions, click the Walking Direction button above "Where are you starting?"

Alternate Route Options

Depending on the route, we'll offer up to three alternate options to choose from. You can select from "Route #1," "Route #2," or "Route #3" (or click the #1, #2, or #3 bubbles in the map). Once you choose yourroute, click the View Route Directions button in the left-panel (or the highlighted route bubble on the map) to load yourturn-by-turn directions.

*Route Optionsare only displayed for A-to-B routes and not routes with three or more stops*

Tips & TricksClick "Current Location" in the "Where are you starting?" or "Where are you going?" box to let your browser or device estimate your current location for quick and easy directions to or from your estimated current location!

To sign in to your account and use the My Maps features, click Log in, or Sign Up if you don't have an account yet.

Click here to learn more

Once you're logged in, your My Maps, Favorites, and Account Settings are accessible through theAccount button:

Click here for more information about your account

or here for more information about saving places and routes using My Maps.

Please note: Some outdated/unsupported versions of web browsers (such as Internet Explorer 8 and 9, Safari 5 and 6, etc.) will not be able to load MapQuest.com due to technical limitations in those browsers. If you're using an unsupported browser, please consider upgrading to take advantage of our great new features. .

If MapQuest on your iOS device isn't locating you properly, a good first step is to ensure that Location Services are enabled on your device and that MapQuest has permission to use them.

To do this, simply open your iOS Settings app and choose Privacy, then Location Services. From here, you'll be able to ensure that Location Services is toggled to ON for both your device and for the webbrowser app you use(scroll down for individual app permissions).

To learn more about iOS location settings, including instructions for older versions of iOS, please feel free to read through this help article: https://support.apple.com/en-us/HT201357

Unfortunately MapQuest does not allow for an email address in an existing account to be updated. If you want to use a new email address, you'll have to register for a new account with your other email address.

Once you create a new account, you can carry over any existing My Maps if you'd like to save them in your new account.

To do this, simply open the My Map you want to save and copy the URL into a new browser where you are signed in to your new account. Once you have My Map open in your new account, you can press the "Save as My Map" button in the top left hand corner of your account.

Any saved vehicles, favorites, or home/work addresses, unfortunately cannot be carried over the same way My Maps can.

We know quite a few ways to get you where you're going - we also know that sometimes only you know the best route foryou.

Our drag features put you in control when it comes to customizing your route to meet your needs.

Easily choose which roads to use by clicking and dragging the route line itself until it snaps to the road you want.

Please note: Currently, only Route Option #1 can be editted by dragging.

As soon as you adjust the route,a new pin will show on the map, along with a corresponding route stop so that your customization will be reflected if you choose to share your route with friends or send it to our mobile app. If you need to undo any of your changes, simply click the "Remove Stop" icon (it looks like a minus sign) to the left ofthe route stop that was added in the left-panel.

Tips & TricksIn addition to dragging your route, you can also fine-tune the location of any of your route stops by clicking and dragging the pin on the map (as seen above).

To reset your MapQuest account password, simply:

Head to MapQuest.com and clickLog in

Click"trouble signing in"below the "Next" box

Enter your email address, or your recovery email address or phone number (if you previously set one)

You will be directed to a verification code screen. Do NOT leave this page.

Check your email for a verification code from us in a separate tab or browser so you can remain on the MapQuest verification code screen

Enter the verification code to access your account. From the "success" page, click on "create a new password" to reset your password for future use

Please Note:To ensure that our emails will not be detected as spam, you may add "[email protected]" to your list of contacts/address book to ensure that your email account will recognize it as a "friendly sender"

If you want to reset your password, change your username, or link your Facebook account to your MapQuest account, simply:

Head to MapQuest.com and clickLog in

Once you're logged in, click theAccount icon

Click underAccount Settings

On yourAccount Settings page, you'll be able to change your first, last, and display name, manage your password, and link or unlink your Facebook account.

Did you make a My Map so cool that you can't resist sharing it? We figured you did. That's why we made it easier than ever to share your My Maps with friends via text, email, social media, or plain old hyperlinks!

To share a My Map, simply:

Click theAccount icon

Click to choose the My Map you want to share

Scroll to the bottom of the left-panel and click Share Map

Select the way you'd like to share your map (text, email, social media, or copy/paste the link)

When a friend opens a My Map that you created and shared with them, they'll have the option to save a copy of it to their own MapQuest account!

To view or edit a My Map you've saved to your account, simply:

ClicktheAccount icon

Click to choose the My Map you want to open

Once you've opened your desired My Map, you can:

Edit the Name/Description for the whole collection or the individual places and routes inside

Re-order the places and routes you've saved using theDragicon

Removeplaces or routes with theDelete icon

Embed, make a copy of, share, print, or delete your My Map

New to My Maps? No problem!

To create your first My Maps collection, simply:

Head to MapQuest.com and clickLog in

or here to learn more about adding routes to your My Maps

Once you're logged in, click theAccount icon

ClickCreate a new map

Add a title and description to your new My Map

Build an awesomeMy Map by adding places androutes to it!

Click here to learn more about adding places to your My Maps,

.

The only way to securely savemaps, routes, and recent searcheson MapQuest.comis to log in to yourMapQuest account each time you come to our website.

You don't needto log in to use the basicfeatures of MapQuest, but you will need to log in to use My Maps features.

If you don't log in you won't be able to save places orroutes you create and any recent searches or preferences you setmaydisappear if your Internet browser's temporary filesare cleared, if private browsing is enabled, or if you switch Internet browsers/computers. It doesn't take long to make an account or log in and it's totallyworth it!

To create afree MapQuest account:

Visit www.mapquest.com and click Sign up, located in the upper left-hand corner of the page

click here

Enter a valid email address and password (you'll want to make sure the strength of your password shows the password indicator at 2+ stars)

Check your email for a message from us - you'll need to enter the verification codein the email to confirm your account before logging in

If you prefer, you can use an existing Facebookor Aolaccount to log into MapQuest - simply click thefacebook orAol. button on theSign Up screen to create a MapQuest account using your Facebook or Aol credentials.

If you run into any trouble after trying these steps, please to contact our support team for help.

Please note: You will be able to create a MapQuest account with any valid email address (linking an Aol or Facebook account is not required).

If you see an error or are unable to create an account with the email address you entered, it may already be in use. If you think you may already have an account, try logging in instead using the Log in link in the upper leftcorner of www.mapquest.com. If you can't remember your password, try theI forgot my password link on theLog in screen.

Saving Favorites saves you time! Once you've saved some Favorites to your MapQuest account, they'll be at your fingertips as soon as you start searching, orGet Directionsby clicking on the blue arrow.

To useFavoriteswhen getting directions or finding places, simply:

Visit MapQuest.com (and make sure you're logged in)

Start searching, or click the blue arrow to enter a starting and ending destination

Click in the search box and start typing either the name or address of theFavorite you want to use

Any savedFavorites that match your entry will appear in our search dropdown with aHeart icon next to them

Click theFavorite to use it as a route stop

Layers is a great way to find hotels, restaurants, gas stations, and more! here's how to use it:

From the search results page, click the layer you want to activate

Once the locations appear, click on one to view it's info (or refer to the list on the left side of the screen)

And if or when you want directions, click on Add to your route

This will update your route to include the stop. If you ever want to deactivate a layer, just click it again in the layers bar.

If you choose to start out by searching for a place, then decide you want to get directions to that place, simply click the Directions button on the left hand side to use that place in your route!

Saving Favorites is a great way to maximize your MapQuest efficiency! Use Favorites to save the places that you frequently search for or get directions to/from directly to your MapQuest account.

To save Favoritesto your MapQuest account, simply:

Find the place you want to save using the search bar

Click the Favoriteicon on the left hand side

When the Heart icon turns red, your Favorite has been saved

Repeat these steps to save more Favoritesin your MapQuest account!

*Hint:Right-click (Mac users Control+Click) to manually drop a pin anywhere on the map without using Find Places.Then, click Favoriteto save your custom location - great for harder-to-find places like trail heads or your favorite spot to lay out on the beach!

Managing your Favorites

After saving Favoritesto your MapQuest account, you can re-name or delete them:

Click Account

ClickManage Favorites

Clickthe Favoriteyou want to re-name or delete

Change the name, then clickSave, or clickDeleteto remove the Favorite from your MapQuest account

Our predictive search technology empowers you to find what you're looking for with only a few keystrokes! It makes searching for an address, business category, business name, point of interest and Airports, even quicker. Once you begin to search and see the result you're looking for in the list of predicted searches, simply click it to get started.

Searching for Businesses, Points of Interest, etc:For the best experience, please use both a "what" and "where" whenever possible. For example, in the search query "Pizza Denver, CO", "Pizza" is the what, and "Denver, CO" is the where.

Searching for Intersections:The best way to search for intersections is by using the following format: [Street 1] & [Street 2], [City], [State] (or zip). If you know the street's suffix (Ave, Street, Drive, etc.), please include that for best results. For example: "16th St & Blake St, Denver, CO" or "16th & Blake, 80202"

Our users asked, we listened. Introducing Single Search, a new and improved way to search for your favorite points of interest on MapQuest.

Search is a cornerstone of our product, and after feedback and testing we felt the need to increase usability while allowing our users to discover and explore new places.

Single Search now allows you to complete a search at any point during your experience, while also allowing you to gradually refine information and drill in further for more detailed results.

We have scaled back our layers offering and are focusing on the most popular categories, however you can still use the main search bar to refine results in the category of your choice by searching with a keyword.

We set out to build a responsive MapQuest.com with a human-centric design and as a result, the new MapQuest is about more than the interface and technology of the updated maps. Its about the unexpected connections they make possible.

We hope these changes make your search experience more enjoyable on MapQuest! As always, if you have any specific feedback relating to these changes please feel free to contact our support team, [email protected].

We've been listening to your feedback and have been hard at work over here to make your requests a reality. So, what's new on the MapQuest App for iOS? A lot!

My Maps

At long last, My Maps are finally here for iOS! We received countless requests for this feature and are so excited to announce the wait is over. You can now log in to your MapQuest account via the mobile app, and access previously saved My Maps while you are mobile!

You will also notice the "GoTo" button has been renamed "Favorites" and now contains both your favorites as well as your saved home and work addresses, and there is also a new tab in this section for "My Maps".

[email protected]

To log in and out of your account, click the "3 bars" icon in the top left hand corner of the app, or log in via the "My Maps" tab.

If you add, delete, or edit any My Maps from within your account on MapQuest.com, press the "refresh list" button within the My Maps tab to download all of your most up to date maps.

My Maps can also be shared directly through the app by swiping to the left on the map you want to share.

Favorites

If you swipe a saved favorite to the left, you can now share or delete the favorite.

Clicking on a favorite now opens an info sheet which allows you to unfavorite, share, or get walking or driving directions.

New Map Styles

Another new feature we've added is the ability to change the map style that displays during your session. The default day/night automatic style will change automatically depending on time of day. You also have the option of toggling on the daytime map style, night time map style, or satellite mode map style indefinitely.

We hope you love these new features as much as we do, and as always we're all ears to hear your feedback! Send your thoughts to h, we would love to hear from you!

Have a My Map you'd like to share? No problem!

Once you are logged in to your account via the app, click on "Favorites". From here, click on the "My Maps" tab on the right hand side. When your saved maps are visible, swipe to the left on the name of the map you'd like to share which will display a "share" icon.

When you press the "share" icon, you'll see a new page which has your options for sharing - via text, email, copy and paste, or you can save to the note pad on your phone.

And just like that, you can share any of the maps you want, with whomever you want!

If you have a map or route you've saved via MapQuest.com, you can now open these maps through the mobile app.

Upon opening the app, you'll notice that "GoTo" has been renamed "Favorites", and there is now a second tab within this section called "My Maps".

[email protected]

To access your My Maps, you'll need to be logged in to your MapQuest account. To log in, click the 3 bar icon in the top left hand corner of the app and then press "log in". Alternatively, you can also log in from the My Maps tab within "Favorites".

Once you are logged in, you will see all of your My Maps from your MapQuest account have synced to the app. Clicking on one of your My Maps will open the map description, then clicking on the map name once again will open the previously saved map, or route for use. At this current time, Maps can only be created and saved via MapQuest.com, however if you do make changes or add new maps to your account you can press the "refresh list" button to sync real time updates to the app.

To share a My Map within your account, swipe the map you would like to share to the left and you will see a "share" icon appear. From here, pressing "share" will open a page where you can share via text, email, or copy a link directly.

This has been our most requested feature for some time now, we can't wait to hear what you think! If you have any feedback, please contact our support team and let us know: .

Happy Travels!

If you're not ready to upgrade to a premium listings package through our partner, Yext, and simply wish to have your business information displayed on our site, that's okay!

Click here to submit a support ticket to our Business Support team, and please include the following information in your request:

Business Name

Address

Phone Number

Website URL

Up to Six SIC Business Categories ( Click here to see a directory of SIC codes, or feel free to give us a brief description of your business and we can determine the most relevant SIC codes to associate with your listing.)

Latitude and Longitude coordinates reflecting the location of your building.

Please note: Basic MapQuest Listings are limited to displaying the above business information. To manage your own listing and add enhanced content like photos, hours of operation, and more, you will need to upgrade to a premium listings package through our partner, Yext.

If you see a business listed on MapQuest that has closed, please click here to send us a ticket so that our Business Support team can ensure that our listings are as up to date as possible.

When filling out your request, please include as much of the following information as you can so that your request may be processed most efficiently:

Business Name, Address, and Phone Number as they currently appear on MapQuest.

If possible, please include a URL link to the MapQuest Listing page.

Once our Business Support team has this information, they will verify that the location has closed and update our data accordingly.

Business listings are a powerful way for local business owners to be found on the web.

A MapQuest Business Listing can strengthen the web presence of your business and help your potential clients find you most efficiently.

Did you get a little carried away browsing the map and lose track of your location? No worriesit happens to the best of us.

You can always click the Find Me icon (next to the zoom icons) to allow MapQuest to use your current location (as detected by the Wi-Fi/GPS signal in your browser/device) to get you back on track! If your browser or device is having trouble locating you, please refer to our Current Location Troubleshooting section for help.

Sometimes it's easy to dismiss or deny that first request to allow a website to use your current location, and sometimes you'll run into technical problems with certain websites' ability to locate you. Regardless, if you run into any troubles around your browser or device not locating you properly, we're here to help!

If you've already given MapQuest permission to use your location within your browser or device, something you can try right away is to clear all of your cookies and cache - this can be an easy way to "restart" your MapQuest experience to get everything working properly.

If you experience continued issues, please refer to the following articles in this sectiontofind some basic tips and links to other helpful articles for our most common fully supported browsers and devicesto ensurethat your browser or device is set up to allow MapQuest to use your current location for a streamlined experience.

Please note: Current Location estimation on MapQuest works best if you are connecting to the internet via Wi-Fi on your computer/laptop/device or cellular data on a smartphone or tablet. If you are connected to the internet using a hard-wired (ethernet) connection, the location we detect may be less accurate and more dependent on your internet service provider (ISP).

For the night riders and early (very early) morning commuters were happy to introduce one of our newest features: Night Mode! You asked, we answered. Check it out now:

To change Night mode settings:

Tap the Menu button at the top left of the screen

Tap Settings

Tap Night Mode and choose your preference

Please note: Night Mode will be set to Automatic by default - it will turn on shortly after sunset.

Thanks to some great feedback from our awesome users, you now have an easy-to-use print button on all of the pages on the new MapQuest.com. You can find it in the Map Tools section on the right side of the page (the same place your zoom, satellite, and share icons are located)!

Whether you're looking at a map you've manually zoomed into, a search result, or driving directions, just click the Print button as shown above to print out your desired map!

How Can I Report an Error in Directions or an Incorrectly Mapped Address?

To Report an Error in Directions Please submit a help request and we'll file a map error report on your behalf to correct the error.

In order to correct the directions you've received, please include the following information:

Your starting locations's physical address and coordinates (Learn how to get coordinates below)

Your destination's physical address and coordinates

Which numbered steps are incorrect (Ex: "Step 7 says to turn north on Main Street. You should turn south instead.")

Please indicate whether you received these directions from the MapQuest for Mobile app or MapQuest.com

To Report an Incorrectly Mapped Address Please submit a help request and we'll file a map error report on your behalf to correct the error.

In order to correct the location of an address, please include the following information:

The physical address for the location; Example: 1555 Blake Street, Denver, CO 80202

The location's coordinates;Example: 39.750323, -104.999488 (Learn how to get coordinates below.)

How Do I Get Coordinates to Report a Mapping Error?

To ensure the accuracy of map reports, we ask that you provide the latitude and longitude for both the beginning location and destination. Please follow the instructions below to provide this information.

Go to: http://www.mapquest.com

Type in your address and zoom into the location where your map marker should be

Place your cursor over and right click the correct location (MAC users hit control + click the correct location)

Latitude and Longitude coordinates should display underneath the address in a small pop-up window

Please Copy and Paste these coordinates into your help request so that we may best assist you

Not sure where to go?

Let our layers menu show you restaurants, coffee shops, pharmacies, and so much more in your area. You can even create your own!

Tap the Layers icon in the lower left-hand corner of your map.

Look through the layers menu and tap anything that strikes your fancy!

We're sure you'll find something that catches your eye.

Some things don't always go as smooth as we want, and installing our app could be one of those. If you're having trouble downloading our app, we recommend hard resetting your phone and trying again over WiFi. However, if that doesn't work, you can try this:

Go to your phone's App Manager

Tap Google Play Store

Clear Cache/Clear Data

Force Stop the app

Restart your phone!

Once you're done with that do the same for Download Manager. Then, you should be able to install our app!

The world we're navigating isn't made of boxes and colored lines, so why should your map view be?

Bring your route to life by enabling satellite view. You can find this in the Earth icon on the right side of the map, below the zoom buttons. To returnto map mode, click on the unfolded map icon.

My Maps is your free, personal, easy-to-use, custom map building solution!

With My Maps collections, you cansave maps, routes, and favorite locations for quick and easy directions, plotting your favorite pizza places around town, or even embedding a custom MapQuest map into your own website. My Maps are fun to build, easy to share, and great for planning your next getaway!

To get started, all you need is a free MapQuest account.

How you use My Mapsis up to your imagination -- Enjoy the Quest!

Our new Embed feature allows you to build custom maps on MapQuest and easily embed them in your own site!

After opening your desired My Map from your account, click theEmbediconat the bottom to create HTML code to embed your My Map in your own website:

Click here

Please note: Using theEmbedfeature for your My Mapwill embed a map ofall the places and routes that are included in your My Map, but it will not includeany written driving directions for the routes.

If you want to embed just one route from your My Map, click Get Directions under the route name in your My Map, click View Route Directions once it opens, then click Share and Embed.

to learn more about embedding maps.

It's not always easy having someone telling you what to do, but when it comes to safety, voice navigation is the exception! To change your app's Voice Guidance and phone's Master Volume:

Tap the Get Directionsbutton at the top right of your screen

Enter your destination and tap Drive

Tap Audioat the bottom right of the screen

Tips and Tricks: When available, you can tapthe audio output button menuto changethe speaker output for yourvoice navigation.

Since there are a few different versions of the Internet Explorer browser, and with the recent addition of the Edge browser to Windows 10, we'd prefer to avoid bombarding you with tons of technical steps that you may not even need.

Instead, here are links to Microsoft support articles that cover these settings for the current fully supported versions of Internet Explorer, and updated steps for the new Windows 10 operating system:

Change security and privacy settings for Internet Explorer (choose your version from the dropdown near the top right): http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11

Windows 10 location service and privacy FAQs: http://windows.microsoft.com/en-us/windows-10/location-service-privacy

On the new MapQuest.com, you can now easily create HTML code to embed a MapQuest map or route into your own website!

Once you've created a map or route that you want to embed in your site, follow these steps:

In the map tools area, click theShare icon (next to the zoom icons)

Click the greenEmbed button in theShare pop-up

In the Embed Options panel, choose your desired pixel width and height, zoom level, and default view (Map or Satellite), then click theUpdate Preview and HTMLbutton to update the map and the HTML code

After you've customized the Preview map to your liking, copy and paste the HTML code into your own website! It's that simple!

The Live Traffic feature is a great way to know what you're up against before your commute. Click the Traffic button in the map tools next to the zoom buttons, then select the traffic option(s) you'd like to turn on.

Traffic Slow Downs: Give yourself a quick, color-coded glimpse at how fast traffic is moving (red=slow, yellow=moderate, green=normal).

Traffic Incidents: Keep yourself informed about any construction events, accidents, or temporary closures.

Traffic Webcams: Get a real-life glimpse into the latest available images from traffic cams across the country.

Log in using Facebook

ClickLog In, located in the upper left-hand corner of www.mapquest.com

Click thefacebook buttonto log in using an existing Facebook account

Enter your Facebook account credentials in thepop-up login box (if you're already logged into Facebook on the same browser, you should be automatically logged in to MapQuest)

Please Note: If you have concerns about logging in with Facebook, we recommend reading this article from Facebook.

Log in using Aol

ClickLog In, located in the upper left-hand corner of www.mapquest.com

Click theAol.button to log in using an existing Aol account

Enter your Aol account credentials in the pop-uplogin box

Log in using email

Logging in with your existing Aol or Facebook account is an option, but it's not required. If you've created a MapQuest account using your email address, use the following instructions to log in:

ClickLog In, located in the upper left-hand corner of www.mapquest.com

Enter your email address and password

If you run into any trouble after trying these steps, please click here to contact our support team for help.

Please Note:You don't needto log in to use the basicfeatures of MapQuest, but you will need to log in to use My Maps features.If you don't log in you won't be able to save places orroutes you create and any recent searches or preferences you setmaydisappear if your Internet browser's temporary filesare cleared, if private browsing is enabled, or if you switch Internet browsers/computers.

If you need to get directions for both your original route and the reverse route, MapQuest can help!

To reverse your route stops, simply click theReverse Route icon between your two route stops.

If you are looking at the written directions for your route, you'll need to use the Backbutton at the top of the left-panel to return to the screen where you can edit your route stops.

Pleasenote: The Reverse Route icon only appears on two-stop routes. However, you can always use the Drag to Sort feature to manually re-arrange your route stops if you have 3 or more stops. See below!

To print directions from MapQuest.com, simply:

Create your route usingGet Directions

Choose your route and clickView Route Directions

ClickPrintat the top of the left-panel

On our Print Page, choose eitherDirections & Map orDirections List Only using the options on the left

Click the greenPrint button at the top of the page to finish printing from your browser

Need to get to the airport and avoid the toll-roads on the way? Our easy-to-use route settings can help with this!

As you create your route, you can click Route Settings (underneath the input boxes) to change your distance units from miles to kilometers and/or avoid toll roads, highways, ferries, seasonal roads, and more!

Please note:The "Avoid" features in your Route Settings are activated when in the Right position (the toggle switch darkens when "On").

*Timed restrictions are roads or turns that are restricted at certain times throughout the day. Examples include bridges that open for boats to pass through and turns that aren't allowed during school hours.*

If all you're concerned with is updating incorrect business information, we're here to help with that!

Please click hereto send us a ticket so our Business Support team can ensure that your listing is as accurate as possible.

When filling out your request, please include as much of the following information as you can so that your request may be processed most efficiently:

Business Name, Address, and Phone Number as they currently appear on MapQuest (If possible, please include a URL link to the MapQuest Listing page.)

What is the main cause for your contacting us? If the business description, hours, etc. are displayed incorrectly, please let us know with as much detail as possible what the error is so that our Business Support team can best assist you.

Correct Business Name

Correct Business Address

Correct Business Phone Number

Correct Business Website URL

Correct Business (SIC) Categories ( Click here to see a directory of SIC codes, or feel free to give us a brief description of your business and we can determine the most relevant SIC codes to associate with your listing.)

Latitude and Longitude coordinates reflecting the location of your building.

Keep in mind, though, that MapQuest is probably one of many places on the web that displays information about your business. A premium listings package from our partner, Yext, is one of the easiest and most thorough ways for you to gain complete control of your business' presence online, as Yext can send your preferred business info to a number of select partners, including Yahoo, Yelp, Foursquare, Bing, and more.

Most Amazon Fire tablets and phones have an option in the device's Settings that allow you to either enable or disable location-based services. If your device has an Applications list in this menu, you'll want to make sure that location services are enabled for MapQuest in addition to enabling them for the device.

To learn more about location services on your Amazon device, please feel free to read through this help article.

When signing up for a new MapQuest account, or going through the password reset steps, you will receive a verification code via email that will need to be entered before you can access your account.

Once you arrive on the screen where the code is to be entered, it is very important that you do not leave this page. We will then ask you to check your email which will need to be done in a separate tab within your browser, in a separate browser instance, or via your mobile phone or tablet so you can retrieve the code while ensuring you have not left the verification code screen.

Every time you leave the verification code screen to check your email, then return to it - it will create a new session, therefore a new code, and will deem your previous code invalid.

Once you access the code in a separate tab, browser, or mobile device, all you'll have to do is go back to the open MapQuest tab to enter it.

Opening Multiple Tabs Within Your Browser:

To open a new tab within your browser, simply click on the + sign, or box to the right of the tab you are currently on.

On a Mac, you can use a keyboard shortcut by pressing Command + T.

On a PC, you can use a keyboard shortcut by pressing Control (ctrl) + T.

Chrome:

FireFox:

Safari:

Internet Explorer:

Opening New Browser Windows:

To open a new browser window, click on "file" from the top of your browser, then select "new window".

On a Mac, you can use a keyboard shortcut by pressing Command + N.

On a PC, you can use a keyboard shortcut by pressing Control + N.

In your Firefox browser, you can easily verify that MapQuest.com has permission to use your location by following a few easy steps:

Enter about:permissions in Firefox's address bar

Search for and click www.mapquest.com in the left panel

Select Always under the Share Location dropdown to allow MapQuest to access your location for a more streamlined experience.

To learn more about Firefox's Location-Aware Browsing, please feel free to read through this help article: https://www.mozilla.org/en-US/firefox/geolocation/

Our Search Ahead feature makes finding nearby locations a snap! It only takes typing a few characters to find a nearby gym, a new coffee shop, a full address, or an entire business name.

Just tap Find Places at the top of your screen and start to enter an address, business name or keyword to get started. Location options will automatically appear below. Pick your destination and go!

Please note: Canadian addresses do not show with our Search Ahead feature.

You may also choose to Share this location or add it to Favorites. You can also call them or visit their website. Just tap the Call, Favorite, Share, or Website symbol below the address.

If we're not finding your current location correctly the best first step is to check that Location Services are enabled on your device and that MapQuest has permission to use them.

Most Android devices will allow you to review and manage both the location permissions for your device and for any individual apps by opening your device's Settings and choosing Location. Here, you'll have to choose what kind of Location mode to enable on your device. For MapQuest to work best, you'll want to avoid using "Battery saving" mode, and try using either "High accuracy" or "Device only" mode, which may use cellular/Wi-Fi data or GPS to locate you as accurately as possible.

Please note:The steps to enable and manage your device's location settings can vary slightly by device, but this Google help article should include location mode instructions for your device and for individual apps on most Androids.

On January 31, 2014, the MapQuest Local Business Center shut down. After January 31st, users will no longer be able to log in to their LBC account to manage listings created or claimed with the now-retired LBC tool.

A letter went out in January letting our Local Business Center (LBC) users know that we were shutting down our Local Business Center. At that time, we informed all LBC users that if they wished to continue managing their listings, they would need to upgrade to a Premium Listings Package through our partner, Yext. For those users who did not wish to upgrade, we indicated that changes and updates made with the LBC tool would continue to be processed until January 31st, 2014. After that date, the listing would remain on MapQuest but changes could no longer be processed. At this point, we are not able to make any changes to existing listings created or claimed with our now-retired free business center tool.

We are still exploring options for editing listings created or claimed with the LBC tool, but are currently unable to do so with the recent shutdown. If you need to update a listing created or claimed with the LBC tool, you can either look into a Yext premium listings package, which will be able to override the current/outdated listing, or you may always contact us using the instructions above for updating a Business Listing.

Our Business Support team will be happy to help in any way we can.

If you ever see an advertisement on MapQuest that is overlapping or interfering with the features of our site and you don't see a way to close it, chances are it's actually coming from a third-party and not MapQuest.

Add-ons are small pieces of software that add new features or functionality to your web browser. Sometimes add-ons can cause problems that prevent web pages from displaying properly, cause intrusive advertisements to appear, or prevent you from using certain MapQuest features.

One easy action you can take to rule out add-on interference is to use a "private browsing" session to test MapQuest.com. Most modern browsers offer some form of private browsing, which loads webpages without loading any extensions or add-ons, cookies, or cached images or files so that everything will load fresh without interference from third-party sources.

If you think add-ons may be interfering with your browsing experience, please see the section for your specific, fully supported browser below for help disabling them...

To run Internet Explorer (versions 10 and 11) with no add-ons:

Access the Charm Bar either by moving your mouse all the way to the right side of your screen, or by pressing the Windows Key and letter "C" simultaneously

Select Search

Type (or copy and paste) C:\Program Files\Internet Explorer\iexplore.exe extoff

Once the add-ons are disabled, please visit MapQuest.com to see if any issues persist

If running this "extensions off" version of Internet Explorer eliminates the problem you saw, click here to get specific instructions to fully disable add-ons in IE.

Chrome:

Click the Chrome menu, which looks like three lines and is located on the browser toolbar

Select Tools

Select Extensions

On the Extensions page, click Disable next to each extension

Once the add-ons are disabled, please visit MapQuest.com to see if any issues persist

Firefox:

Open Firefox

Click the Firefoxmenu button in the upper right-hand corner

Click the Question Mark icon at the bottom of the Tools drop-down to Open the Help Menu

Click Restart with Add-ons Disabled from the Help drop-down list

Once the add-ons are disabled, please visit MapQuest.com to see if any issues persist

Safari:

Click on Safari, located on the left of the menu bar

Select Preferences from the drop down menu

Select the Extensions icon

Toggle the switch to the OFF position

Once the add-ons are disabled, please visit MapQuest.com to see if any issues persist

If you've already tried disabling all of the add-ons in your browser, cleared all of your cookies and cache, and ensured that you're using one of our fully supported browsers, please click here to send a message to our support team so we can learn more about any issues you're seeingand help to get you back on track to a great MapQuest experience.

If the Business Listing Has An Incorrect Address, Phone Number, Hours, etc:

Is your listing page displaying an outdated address? Is the business name incorrect? Do your hours of operation need adjusting? Please click here to send us a support ticket so that our Business Support team can ensure that your listing is as accurate as possible.

When filling out your request, please include as much of the following information as you can so that your request may be processed most efficiently:

Business Name, Address, and Phone Number as they currently appear on MapQuest (if possible, please include a URL link to the MapQuest Listing page)

What is the main cause for your contacting us? If the business description, hours, etc. are displayed incorrectly, please let us know with as much detail as possible what the error is so that our Business Support team can best assist you

Correct Business Name

Correct Business Address

Correct Business Phone Number

Correct Business Website URL

Correct Business (SIC) Categories (click here to see a directory of SIC codes, or feel free to give us a brief description of your business and we can determine the most relevant SIC codes to associate with your listing)

Latitude and Longitude coordinates reflecting the location of your building (click here to learn how to use MapQuest to obtain latitude and longitude coordinates for your business)

If the Business Listing Data is Displayed Correctly, but the Map Marker is Located Incorrectly:

If the data we display on your business listing page looks accurate, but the map marker is not properly placed on the map, please click here to send us a support ticket so that our Business Support team can ensure that your listing is as accurate as possible.

When filling out your request, please include as much of the following information as you can so that your request may be processed most efficiently:

Business Name, Address, and Phone Number as they currently appear on MapQuest (if possible, please include a URL link to the MapQuest Listing page)

What is the main cause for your contacting us? If the map marker is displayed incorrectly, please let us know with as much detail as possible what the error is so that our Business Support team can best assist you

Latitude and Longitude coordinates reflecting the correct location of your building (click here to learn how to use MapQuest to obtain latitude and longitude coordinates for your business)

If There Are Multiple Listings for the Same Business (at the Same Location):

If you notice upon searching for your business that the search results contain multiple listings for the same business (at the same location), our Business Support team can merge these listings together to alleviate any confusion for potential customers.

Please click here to send us a support ticket so that our Business Support team can ensure that your listing is as accurate as possible.

When filling out your request, please include as much of the following information as you can so that your request may be processed most efficiently:

Each Business Name, Address, and Phone Number as they currently appear on MapQuest (if possible, please include a URL link to each MapQuest Listing page)

Correct Business Name

Correct Business Address

Correct Business Phone Number

Correct Business Website URL

Correct Business (SIC) Categories (click here to see a directory of SIC codes, or feel free to give us a brief description of your business and we can determine the most relevant SIC codes to associate with your listing)

Latitude and Longitude coordinates reflecting the location of your building (click here to learn how to use MapQuest to obtain latitude and longitude coordinates for your business)

How Do I Report a Closed Business?

If you see a business listed on MapQuest that has closed, please click here to send us a support ticket so that our Business Support team can ensure that our listings are as up-to-date as possible.

When filling out your request, please include as much of the following information as you can so that your request may be processed most efficiently:

Business Name, Address, and Phone Number as they currently appear on MapQuest

If possible, please include a URL link to the MapQuest Listing page)

Once our Business Support team has this information, they will verify that the location has closed and update our data accordingly.