Markforged FAQs

Goals:

About the Test Print

Run the Adjustment Utility

About the Fiber Nozzle Calibration Test Print

The Fiber Nozzle Calibration Test Print is designed to tell you if your Fiber Nozzle is set too high or too low. If your Fiber Nozzle is not set correctly, it can cause stringing or groove marks in the finish of your part, among other issues.

The Fiber Nozzle Calibration Test Print is made up of a series of 0.025mm steps that show the height difference between the plastic nozzle and fiber nozzle. During the course of the print, the fiber nozzle is dragged over the steps at a constant height and leaves marks on the steps that it hits.

Back To Top The steps on the test part are numbered to help show how accurately calibrated the Fiber Nozzle is. The steps increase in height from left to right, meaning that "Step -2" is the lowest and "Step 2" is the highest. A correctly calibrated Fiber Nozzle would first hit the part in the "Step 0" box. Because the fiber nozzle is dragged across the part at a constant height, if the nozzle hits "Step 0", it will also hit the taller steps to the right of it. Look for the lowest step that the fiber nozzle hits. During this print the fiber nozzle drags across the part three times and pauses between each drag to let you see where the nozzle hit and adjust the fiber nozzle height. It may be easier to take the print bed out of the printer and hold it up to the light to see the marks on the steps better.

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Running the Fiber Nozzle Calibration Test Print from Your Printer

To run the Fiber Nozzle Calibration Test Print from your Printer:

Clean your print bed and apply glue as shown in the picture below. Place your print bed into your printer.

Press the menu button in the upper right corner of your printer's LCD touchscreen.

Select the "Bed Level" tile from the available options.

Select the "Adjust Fiber Nozzle Height" tile from the available options.

Select "Print Staircase" on your printer's touch screen.

When the print finishes, press the "Next" button on the printer's touch screen.

Once the fiber nozzle has finished heating, press "Next" to swipe the nozzle over the staircase print.

Examine the part without removing it from the print bed, and identify the left-most box that has a drag mark from the fiber nozzle running over the part.

If the line begins in the "Zero" box, your nozzle is correctly calibrated.

If the line begins in a negative numbered box, your nozzle is too low.

If the line begins in a positive numbered box, your nozzle is too high.

Use a 2.5mm Allen wrench to adjust the fiber nozzle height on the print head.Note: A rotation of 18 degrees of the adjustment screw will raise or lower the fiber nozzle by one step height in the test print. Rotating the Allen wrench in a Counter-clockwise direction will cause the Fiber Nozzle to move up.

Press "Next" on the printer's touch screen to swipe the nozzle over the part again. Continue swiping and adjusting the part until your nozzle is correctly calibrated or you have swiped three times.

After the third swipe, press "Done" if the nozzle is correctly calibrated or "Retry" if the nozzle needs further calibration.Note: If the fiber nozzle was high when it swiped over the part, the nozzle can be swiped over that row again for further adjustment/checking. This will not affect the printer or calibration. If the nozzle was too low when it was swiped over the part, the nozzle can still be swiped over that row again, but will not provide any further diagnostic information.

This document describes how to perform a printer system reset. For more information on performing a sinter furnace system reset, please contact Markforged Support.

Objectives

Create the SystemReset Key

Execute the System Reset

Post-Reset Steps

Create the Factory Reset Key

Ensure that your USB has a capacity of at least 2GB.

Download the most up-to-date Markforged System Reset Image file.

Insert a USB thumb drive into your computer. NOTE: Any data on the USB Key will be deleted during this process.

Download and install balenaEtcher. This is application allows you to turn a regular USB thumb drive into a reset key. balenaEtcher is compatible with Windows, OSX, and Linux.

Open balenaEtcher and press the Select Imagebutton in the window. Back To Top

Browse to the location of the System Reset Image file and select it.

Select the flash drive that you would like to use as a reset key, if the software did not automatically find it.

Press the Flashbutton.

Wait for balenaEtcher to create the reset key.

Wait for balenaEtcher to scan and validate the image file.

Wait for balenaEtcher to show the Flash Completetext and then remove the formatted reset key.

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Execute the System Reset

Turn the printer off.

Plug the System Reset Keydrive into the USB connector on the printer.

NOTE: For Desktop Series printers, the USB connector is located on the back, next to the Wifi Antenna. For Industrial Series and Metal X printers, the USB connector is located on the right-hand facing side.

Turn the printer on. Note: The printers display will remain dark for the first 30 seconds. After that, commands will appear and scroll down the screen, pausing for periods of time.

Turnthe printer off when the System halted textappears at the bottom of the printer display.

Remove the System Reset Key.

Wait several seconds and turn the printer back on. Note: This reboot will take longer than subsequent ones. You should be returned to normal default home screen when the boot finishes.

Once your printers software has been restored to its factory default state, it is importantthat you update the software to the latest version available.

Post-Reset Steps

Industrial Series only: Run motor encoder calibration utility.

Run Z-Offset utility.

Level print bed:

Desktop Series only: Shim bed level

Industrial Series only: Laser bed level

Run bed level test print.

Run Onyx pillar test print.

Topics:

Remove Parts from Print Bed

Supplies:

Scraper from accessory kit

Remove Parts from Print Bed

WARNING:Always pry with the scraper in a direction away from your body. The part may separate from the bed quickly and unexpectedly. Failing to scrape away from your body may result in injury.

Select Clear Bed on the touchscreen.

Remove the print bed from the printer.

Rest the print bed on the ground and securely brace it against your leg. Note: Make sure to stand such that the scraper cannot strike your feet even by accident.

Maintain a low angle between the scraper and the print bed while you are removing your part. Scraping at a steeper angle may damage your print bed.

To lift a part without damaging it, level your scraper against the bed with the edge touching one of the corners of the part, then push downward toward the center. Maintain pressure against the part until it dislodges and slides to the ground. Back To Top

If the glue has dried, you can run warm water over it to rehydrate. Do not immerse the print bed or part in water.

Goals:

Adjust Belt Tension

Learn More About Belt Tension

Adjusting the Belt Tension on the Onyx One for Optimal Performance

The print head on your Onyx One printer is moved using a system of motors, pulleys, and belts. For optimal operation, it is important that belt tension is maintained at the correct level. High belt tension will contribute to premature bearing wear. Low belt tension can lead to reduced printing accuracy and/or dislocation.

Belt tension is adjusted at the factory using an expensive meter to measure the audio frequency of the belt when it is plucked. There is a direct relationship of belt tension to frequency and this is a well established method.

Since belts may stretch over time, it is recommended that users occasionally (every 100 prints) measure belt tension and adjust as necessary. This can be done with any device that allows you to measure audible frequencies.One inexpensive option is to use a mobile device equipped with the free version of either the Fine Tuner app (for iOS) or the Fine Chromatic Tuner app (for Android). These applications are designed to tune musical instruments, but they can also be used as accurate frequency meters.

Note: Some users have reported technical issues with Android tuner apps.

To adjust the belt tension on your Onyx One Printer:

Install and open thetunerapp on your mobile device.

Set the tuner'sToleranceto+/- 10 Cents.

Manually place the print head in the far back left corner. Back To Top

Place your phone's microphone close to, but not touching the back belt. Pluck the back belt, as if it were a guitar string. Adjust the rear belt tensioner until a frequency of 49Hz is read by the app.

Manually place the print head in the front left corner.

Place your phone's microphone close to, but not touching the front belt. Pluck the front belt, as if it were a guitar string. Adjust the front belt tensioner until a reading of 62Hz is obtained.

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Learn More About Adjusting Belt Tension

A few hints for best results:

Make measurements in quiet surroundings.

Place your phone's microphone close to, but not touching the belt.

If you cannot count on a quiet environment, consider investing in a shotgun condenser microphone to plug into your mobile device.

Do not over pluck the belt such that it vibrates against the gantry plate. When you initially pluck the belt, it will produce harmonics at multiples of the fundamental frequency. These quickly die off and you are left with only the fundamental frequency. For this reason, ignore early readings that appear to be a multiple of your target. With a little practice you will obtain highly repeatable and accurate results in less than two minutes.

Topics:

Prepare the Printer for Inspection

Verify BeagleBone and Motherboard Connections

Verify USB Connections

Clean Up

Markforged products contain high voltage and other hazards. Do not remove any panels or protective guards without appropriate technical training and experience necessary to minimize the risks to yourself and others. If you do not feel comfortable accessing service areas of your Markforged product, please contact your Reseller.

Preparing your Printer for Inspection

It may sometimes be necessary to verify that connections between the printer's circuit boards are firm and secure. Before you can start checking connections, your printer must be properly prepared.

To prepare your printer for inspection:

Completely unload print material.

Power off and unplug the printer.

Remove and set aside the Wi-Fi antenna / Ethernet cable.

Disconnect the feed tube from the plastic extruder. Remove it from the printer and set it aside.

Remove and set aside the print bed and any fiber spools.

Tape the lid and visor of the printer closed to prevent them from accidentally opening.

Carefully turn the printer upside down so the bottom is facing up.

Remove and set aside the screws that hold the bottom panelin place: 10 screws for Desktop Series printers and 12 screws for Industrial Series printers. Note: The metal cover over the BeagleBone may vary; the boards themselves are identical.

Remove and set aside the bottom panel.

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Verifying the Connections to the BeagleBone and Motherboard

When verifying the connections in your printer, please refer to the following images for part names and locations:

Motherboard

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Industrial Components

Desktop Components

To verify the connections to the BeagleBone and Motherboard:

Disconnectall of the cables on the left and right sides ofthe BeagleBone with the exception of the grey cable. Disconnect the grey cable from the green motherboard but leave it connected to the BeagleBone.

Pull up on the BeagleBone case to remove it from the touchscreen. Note that this connection is very high friction; if necessary, gently rock the BeagleBone left and right to loosen it. Note: You should be left with only the touchscreen attached to the printer frame.

Turn the BeagleBone over and inspect the connection between the grey wire and the BeagleBone. Ensure that it is properly secured.

If the grey wire is connected properly, replace the BeagleBone back on the board and secure it to the prongs on the touchscreen. Note: Ensure that the USB port on the BeagleBone faces toward the USB hub.

Reattach all of the cables to the BeagleBone including the grey wire to the motherboard. Verify that all motherboardconnections are tight and secure.

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Verifying the USB Connections

To verify the USB connections on your Mark Two printer:

Verify that the connection from the USB hub to the BeagleBone is secure.

Verify that the connection from the bottom of the USB hubis secure.

If there is a connection between the USB hub and the motherboard, verify that it is secure at both ends.

If there is a USB cable attached to the motherboard, verify that it is secure at both ends.

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Cleaning Up

Replace the bottom panel and reinstall the previously removed screws.

Carefully turn the printer upright and place it back into its operating location.

Remove and discard the tape holding the lid and visor shut.

Reinstall the print bed.

Reconnect the plastic feed tube to the plastic extruder.

Reinstall the Wi-Fi antenna / Ethernet cable.

Plug in and power on the printer.

Load print material.

Printed supports can be removed with a pair of needle-nose pliers. Grab a small number of support pieces with the pliers, as close to the surface of the part as possible, and twist while peeling the supports away from the surface.

If removing the supports leaves small strings of material behind on the surface of the part, wet sanding and/or carefully trimming with a utility knife can be effective.

Note that the quality of surface finish depends partly on the orientation of the part on the bed, and the support structures will tend to leave behind more or less residue depending on their angle of surface attachment. If a given part's support structures are leaving behind unacceptable amounts of material residue, you can experiment with adjusting the Support Angle setting in the Eiger Part Settings menu -- which changes the direction of the zigzag support-material pattern -- or enablingTurbo Supports, which reduces thenumber of support structures.

Goals

Understand underextrusion

Run the underextrusion troubleshooting utility

What is Underextrusion?

Underextrusion occurs when resistance in the plastic material feeding system limits the rate at which the nozzle can dispense plastic, leading to visible gaps or stringing on roofs of printed parts. Underextrusion can also be identified by a clicking noise comingfrom the left side of your printer, which indicates thatthe plastic extruder cannot overcome the level of resistance in the feeding system.

to USB from your printer

Typically, defects on vertical walls are not the result of underextrusion. If your printed parts have vertical wall defects and you are uncertain as to why, please contactMarkforged Support.

Sources of Resistance Leading to Underextrusion

Loosely wound plastic material protruding past the walls of the spool and tangling around the spindle

Material exiting from the bottom of the plastic spool and causing friction at the drybox adapter

Desiccant packs rubbing against the plastic spool

Twists or bends in the plastic load tube, creating excess friction with the plastic material

Worn-out plastic tubes

Worn-out drybox adapter

Note: Ifyour drybox has abrassadapter andyou areexperiencing underextrusion problems whileprinting with Onyx, you will need to replace your drybox adapter with the newer A2 tool steel adapter, which is more resistant to wear. If you have an active Markforged Success Plan, a replacement A2 steel drybox adapter is covered under wear and tear. Please contact Markforged Support for this replacement item.You may also purchase an A2 steel drybox adapter at markforged.com/shop.

Running the Underextrusion Troubleshooting Utility

This utility will prompt youto examine or change components in four areas of the plastic material feeding system. In between each prompt, the printer will run an extrusion check to evaluate whether your troubleshootingactions have improved the printer's extrusion. Each check will heat up the plastic material nozzle, home the print head to the back right corner of the print chamber, and extrude approximately 0.25cc of plastic material.

Check for Basic Setup Errors

Complete these basic setup checks every time that you suspect there may be underextrusion in the system, as the way that the material feeds from the drybox to the plastic extruder can change while printing and unspooling material, and new errors may occur without user intervention.

Open the drybox to check for tangled or unspooling plastic material. Re-spool any material that has become tangled in the drybox.

Ensure that the plastic material feeds over the top of the material spool. If the spool is feeding upside-down, with material coming up to the adapter from the bottom of the drybox, simply remove the material and spindle and flip it over in the drybox.

Check that there are the appropriate number desiccant packs (two for Onyx, one for nylon), and that the packs layflatagainst the bottom of the drybox.

Ensure that the drybox location allows for an easy path between the drybox and the printer that does not force the plastic feed tube to twist or bend.

Once you have finished checking for basic setup errors, ensure that the drybox is closed and fully latched. Leaving the drybox open for too long will allow the plastic material to absorb moisture and negatively impact print quality.

Start the Utility

Clear your print bed of prints and debris.

Wash your print bed and apply an inch-wide layer of glue to its rearmost edge to ensure that the purge line adheres to the print bed.

Start the utility by navigating toMenu > Utilities > Maintenance >Underextrusion Troubleshooting.

Confirm that the part shows signs of underextrusion (see above).

Wet Plastic Purge Line:

Print a purge line to ensure that there is no wet plastic to affect the results of the underextrusion test. You may skip this step if the utility allows.Note: When theSkipbutton is not available, you must run the purge line since your printer has been idle for long enough to potentially have wet material around the plastic extruder.

Clear the purge line from the print bed when it completes and push the print bed down to the bottom of the stage.

Skip Ahead:

Only use theSkip Aheadselection if you have been told by later instructions to do so. This function allows youto exit the utility if consumables aren't on hand and resume at the point the utility was closed.

If using theSkip Aheadfunction, replace any necessary components before resuming the utility. For example, if you exit the utility while waiting for a replacement drybox adapter, replace the drybox adapter when you receive it, restart the utility, and then selectDrybox Adapterfrom theSkip Aheadscreen.

Extrusion Checks

The utility begins with an initial extrusion check, which evaluates whether the printer shows the symptoms of underextrusion that this utility can address.

Each subsequent extrusion check will run through the same steps as the initial extrusion check to evaluate whether the printer's extrusion has improved.If so, the clicking from the extruder will slow or stop altogether.

Every time the utility runs an extrusion check, youwill be asked whether you hear clicking coming from the plastic extruder. SelectingYeswill let youcontinue troubleshooting; selectingNowill exit the utility; selectingRetrywill extrude additional plastic material. If clicking has stopped but your printed parts stillshow signs of underextrusion, you should contact Markforged Support with a picture of your part and the printer logs.

If the clicking noise goes away after changing a component, it usually means that the source of resistance has been eliminated. If the clicking decreases but does not completely disappear, you will need to continue the troubleshooting workflow to locate and fix any other causes of underextrusion.

Replace Plastic Material

This utility will follow the same steps as the Unload Plastic and Load Plastic utilities but will only allow you to reload the same type of material as was previously loaded.

Before discarding the unloaded material, record the spool ID located on a barcode sticker on the material spool (starting with EX0 or X0). If this utility does not improve the quality of underextrusion, please provide the spool ID of the discarded material to Markforged Support.

Replace Worn Plastic Tubes

Note: The plastic Bowden tube, which runs between the plastic extruder and print head, should be replaced every 3-6 months, or around 1000 print hours. However, some printing conditions can accelerate this wear. The plastic load tube, which runs between the drybox and plastic extruder, should be changed around this time as well.

If you have an active Markforged Success Plan, replacement plastic Bowden tubes are covered under wear and tear. Please contact Markforged Support for this replacement item.You may also purchase plastic Bowden tubes at markforged.com/shop ; ensure that you purchase the correct plastic Bowden tube for your model of printer.

In this utility, you will be asked whether you have a spare plastic Bowden tube and plastic load tube on hand. If you do, select Yes and complete the following steps:

SelectRetractto pull the plastic material out of the print head and Bowden tube. Follow the steps here to replace the plastic Bowden tube.

At this time, also replace the plastic load tube. Open the drybox and respool all plastic material left in the load tube. Close the drybox, then press on the push-to-connect fittings on the drybox and plastic extruder to detach the old tube. Insert the new plastic load tube through the inlet on the back of the printer, then connect it securely to the drybox adapter and plastic extruder inlet.

When you have finished, selectReloadto load material back into the print head and continue the utility.

If you do not have a plastic Bowden tube on hand, or cannot perform the replacement at this time, you may exit the utility here.

When you are ready to replace the plastic feed tubes, follow the instructions here and in step 2 above, then restart the utility. After printing a purge line, selectSkip Aheadand thenPlastic Tubes. This will bring you back into the utility, where you can test whether replacing the plastic feed tubes improved the printers extrusion.

Replace the Drybox Adapter

In this utility, you will be asked whether you have a replacement A2 steel drybox adapter on hand. If you do, select Yes and complete the following:

SelectRetractto unload the plastic material from the print head and Bowden tube. Pull the material back into the drybox.

Follow the steps here to replace the drybox adapter.

When you have finished, selectReloadon the printer's touchscreen to load material back into the print head and continue the utility.

If you do not have an A2 steel drybox adapter on hand, or cannot perform the replacement at this time, select No to exit the utility here.

When you are ready to replace the drybox adapter, follow the instructions here and then restart the utility. After printing a purge line, selectSkip Aheadand thenDrybox Adapter. This will bring you back into the utility, where you can test whether replacing the drybox adapter improved the printers extrusion.

Contact Markforged Support

If you have completed the underextrusion utility and still see signs of underextrusion, or if you have been instructed to contact Markforged Support at any time during the utility, please follow these guidelines to resolve your issue as quickly as possible.

Submit a ticket through support.markforged.com and input all device information.

Attach an image of the part(s) where you are seeing underextrusion. Include pictures of the part from multiple angles, if possible.

Supply the current material spool ID of the plastic material loaded into the printer and any spool IDs you have recorded while replacing material.

Attach the printer logs. You may save the printer logs to your computer from the device screen on Eiger or.

Tools

10mm open-ended wrench (optional)

Summary

Your printer's plastic Bowden tube wears naturally over time due to the abrasiveness of the print material; it will wear fastest where the tube bends sharply. Replacing the tube is a relatively simple maintenance operation taking roughly 10 minutes to finish.

Diagram

Below is a diagram of the plastic Bowden tube assembly. Note that the two ends of the tube have different hardware installed.

load material

Remove Plastic Bowden Tube

Begin by removing any plastic filament from the Bowden tube using the Unload Plastic utility.Ensure that the Bowden tube is completely clear of print material.

Unscrew the Bowden tuberetaining screw from the print head. Withdraw the screw and tube, along with theferrule.

Detach theextruder endof the Bowden tube by unscrewing the second retaining screw from the extruder's brass adapter. TheM4 standoff(shown in step 4) sits inside the extruder and will pull out along with the Bowden tube. Note: If you have trouble removing theBowden tube retaining screw from the adapter, use a 10mm wrench to hold the adapter in place.

Unscrew theM4 standoffscrew from theextruder endof the Bowden tube.Do not pull the standoff screw directly off the tube!It is threaded onto the plastic tube and must be unscrewed rather than pulled straight off. Note the threads in the image below:

With theM4 standoffremoved, slide the plastic tube retaining screw off of this end.

Remove the old Bowden tube from the flexible black energy chain. Grasp the Bowden tube by the print head end and pull forward until the entire tube is free of the energy chain. The image below shows the extruder, disconnected tube, and the direction of movement:

Install Plastic Bowden Tube

Begin by removing theM4 standoffand the retaining screw from theextruder sideof the replacement Bowden tube.

Manually slide the print head to the back right corner of the printer. This straightens the energy chain, making it easier to snake the tube through.

Take the now-exposedextruder endof the Bowden tube and insert it into theprint head end of theflexible black energy chain, then snake it all the way through to the extruder.

Once the Bowden tube passes all the way back through the energy chain, install the following hardware:

Slide theBowden tube retaining screw on first, with the threads facing the extruder.

Screw theM4 standoffback onto the threaded plastic of the Bowden tube.

With theextruder endhardware reinstalled, insert theM4 standoffinto the brass fitting of the extruder, then screw theBowden tube retaining screw into this brass fitting.

At theprint head endof the Bowden tube, carefully insert theferruleinto the appropriate opening. Now screw thetube retaining screw partway into the print head. Unscrew it, then finger-tighten the tube retaining screw into the print head.

You can now and resume printing.

Installing the updated A3648 extruder in a Gen 1 Industrial Series printer is not a simple drop-in procedure -- a small amount of rewiring is involved. This article details the full process.

Tools

2mm hex key

2.5mm hex key

Uninstalling the Gen 1 A3016 Extruder

Note: The front face of each printer component is the side facing the front of the printer.

Completely unload print material. For more information, see Unload Plastic and Unload Fiber, if applicable.

Cool the print head (Menu > Utilities > Manual Control > Temperature Control > Cool). Note: The print head may take several minutes to completely cool.

Power down the printer and move the print head away from the extruders.

Use the 2mm hex key to loosen, but not remove, the top left socket head cap screw connecting the fiber Bowden tube to the fiber extruder. Load Fiber

Detach the fiber Bowden tube from the fiber extruder.

Pass the fiber Bowden tube through the channel on the bottom of the plastic extruder toward the front of the printer.

Unscrew the thumbscrew connecting the plastic Bowden tube to the plastic extruder.

Press in on the push-to-connect fitting to remove the plastic feed tube from the plastic extruder.

Use the 2.5mm hey key to remove and set aside the two screws securing the plastic extruder to the rail.

Carefully disconnect the three cables from the plastic extruder. Note that the largest of the three cables connects to bundled wires protruding from the outlet side of the extruder, and has a latch that must be depressed before disconnecting.

Remove and set aside the old plastic extruder. Note: Please send the old extruder to Markforged for analysis; do not discard it.

Disconnect both cables from the front stepper motor. Set aside the short 4-pin cable that was attached to the rear socket.

Unclip the plastic feed tube from the guide clips.

Using the 2.5mm hex key, remove and set aside the four screws connecting the cable guard to the rail.

Remove and set aside the cable guard.

Disconnect the short 4-pin cable from the front socket on the rear stepper motor and set aside.

Installing the Gen 2 A3648 Extruder

You will now install the A3648 extruder along with its three (3) replacement cables. None of the cables from the old extruder are used in this procedure.

Connect the long 4-pin cable to the front-facing connectors on top of both the rear stepper motor and the front stepper motor.

Plug the short 4-wire cable into the rear-facing socket on the front stepper motor.

Reinstall the cable guard, tucking all wires behind it, then use the 2.5mm hex key to reinstall and tighten the four screws.

Clip the feed tube into place on the guide clips.

Connect the other end of the 6-pin cable to the latched 6-pin connector in the front left corner, in front of the stepper motor.

Attach the 6-pin cable to its corresponding connector on the front face of the new plastic extruder.

Connect the short 4-pin cable to the socket on the black inward face of the plastic extruder. Secure the cable using the wire-management clip on the front face of the extruder.

Install the extruder on the rail, pushing it back against the case until the mounting holes line up. Use the 2.5mm hex key to install the two screws that secure the extruder to the rail.

Connect the plastic feed tube to the plastic extruder.

Connect the plastic Bowden tube to the plastic extruder and tighten the thumbscrew.

Pass the fiber Bowden tube through the channel on the bottom of the plastic extruder toward the back of the printer.

Reinsert the fiber Bowden tube into the slot on the fiber extruder, then use the 2mm hex key to tighten the top left screw until the metal inlet is secured but not flattened.

Carefully tuck all internal cables and connectors below the lid of the printer.

Power on the printer.

If the printers firmware is up-to-date, it will automatically detect the new extruder. If not, power off the printer, wait 30 seconds, and power it on again.

Update printer firmware. Note: This step is necessary to ensure that the printer recognizes the new extruder.

Calibrate stepper encoders.

Reload print material. For more information, see Load Plastic and, if applicable.

Summary

These release notes provide an overview of Markforged releases, including new features, fixes, and known issues with the printer software and firmware.

LatestVersion

Furnace Release Date:

2019-11-14

Furnace App Version:

0dfd0ab

Furnace Firmware Version:

e0b9be9

Printer Release Date:

2019-11-14

Printer App Version:

0dfd0ab

Printer Firmware Version:

d66ca8f

This release highlights improvements for furnaces.

All Furnaces

To better help users diagnose furnace issues, the Static Pressure Check utility will now always display leak rate

Adjusted cooldown temperature thresholds to better indicate when a furnace is safe to operate

Metal-X

Fixed a bug where, in some cases, printers were not able to resume printing if paused while switching between printing metal and release material

Explore Markforged Additive Manufacturing University to access free online learning content.

Furnace Hotfix, 10 October 2019

Furnace Release Date:

2019-10-09

Furnace App Version:

0a9a1329

Furnace Firmware Version:

027c2b6c

Sinter-1

This release changes the methodology of when the fans turn on and off during a sintering run. This change will reduce the likelihood of certain types of clogs within the exhaust system.

Previous Version

Furnace Release Date:

2019-09-24

Furnace App Version:

e92340b

Furnace Firmware Version:

5404bb6

Printer Release Date:

2019-09-24

Printer App Version:

e92340b

Printer Firmware Version:

0f15ee6

This release makes Inconel and D2 Tool Steel available for slicing in Eiger. Also included are a number of improvements to the Metal X System.

Eiger

Inconel and D2 Tool Steel are now available for slicing for Metal X users

New Solid Parts Alpha! This feature unlocks printing solid metal parts at 125um layer height and improves fill density at 50um

Metal Printers

Added Inconel and D2 Tool Steel material options

All Furnaces

Added Inconel and D2 Tool Steel material options

Sinter-1

New Annealing feature! Added ability to further post-process tool steel parts by adding a sinter and anneal furnace schedule for H13, A2, and D2 metals

Explore Markforged Additive Manufacturing University to access free online learning content.

Previous Version

Printer Release Date:

2019-09-16

Printer App Version:

048b8c1

Printer Firmware Version:

0f15ee6

This release contains hotfixes for composites printers.

All Composite Printers

Fixed a case where printers could falsely report plastic extrusion issues and out-of-material instances

Industrial Printers

Fixed a bug where the Laser-Guided Offset utility could loop continuously

Explore Markforged Additive Manufacturing University to access free online learning content.

Previous Version

Printer Release Date:

2019-09-09

Printer App Version:

e684466

Printer Firmware Version:

90c024e

This release highlights a handful of printer improvements:

All Printers

Reworked network diagnostic utility. Now runs additional tests and provides better logging to help Markforged Support in troubleshooting issues

Metal X

Improved Load Metal utility. Now raises print bed to heat chamber faster and help prevent spool breakage if chamber is cold and not mid-print

Explore Markforged Additive Manufacturing University to access free online learning content.

Furnace Hotfix, 8 September 2019

Furnace Release Date:

2019-09-07

Furnace App Version:

b2955c9

Furnace Firmware Version:

6d0edf8

Sinter-1

This release fixes an issue that resulted in Sinter-1 furnaces terminating the bakeout routine approximately 45 minutes after starting

Furnace Hotfix, 4 September 2019

Furnace Release Date:

2019-09-04

Furnace App Version:

44e5b7c

Furnace Firmware Version:

14297b8

Sinter-1

This release fixes an issue that resulted in Sinter-1 furnaces not executing the bakeout routine properly

Previous Version

Furnace Release Date:

2019-08-29

Furnace App Version:

28e4561

Furnace Firmware Version:

75b672f

This release highlights a handful of furnace improvements:

All Furnaces

Clarified language across utilities for consistency

Facilitated the process of contacting Markforged Support after a prematurely cancelled furnace run

Sinter-2

Added a door lock indicator to the Sinter-2 status menu to notify users of lock status

Certain diagnostic utilities no longer require the Sinter-2 door lock to be engaged, to streamline workflows

Explore Markforged Additive Manufacturing University to access free online learning content.

Printer Hotfix, 14 August 2019

Printer Release Date:

2019-08-14

Printer App Version:

441b12f

Printer Firmware Version:

be3c87f

All Printers

This release fixes an issue with the Meter Load utility where the loading of partial fiber spools was not working as expected

Previous Version

Furnace Release Date:

2019-08-08

Furnace App Version:

4de66b1

Furnace Firmware Version:

22505fc

Printer Release Date:

2019-08-08

Printer App Version:

4de66b1

Printer Firmware Version:

be3c87f

This release highlights Slicer performance upgrades. Also included is a new depressurization utility for all furnaces.

Eiger

Improved Slicing Performance! Slicing times down at least 33% across all parts with a new parallelized cloud architecture

Dashboard updated to report release material consumption and added support for Any Plastic and Any Metal options

All Printers

Updated load and unload utilities to reduce material waste

Improved maintenance experience. Utilities requiring material unload now remember previous spool weight for faster reload

Metal Printers

Prevents nozzle damage by proactively cooling nozzles while waiting for the chamber to heat

All Furnaces

New depressurization utility! Guides users through safely depressurizing their furnace before maintenance

Improved accuracy for system cool down. Note: Countdown will no longer display estimates less than five minutes

Explore Markforged Additive Manufacturing University to access free online learning content.

Furnace Hotfix, 8 August 2019

Furnace Release Date:

2019-08-08

Furnace App Version:

20339f7

Furnace Firmware Version:

f930555

Sinter-1

This release fixes an issue that caused Sinter-1 furnaces to show theDonescreen prematurely during bakeout. The screen would appear at roughly 100C, instead of the intended 40C.

Previous Version

Furnace Release Date:

2019-07-29

Furnace App Version:

4bd7395

Furnace Firmware Version:

f930555

Printer Release Date:

2019-07-29

Printer App Version:

4bd7395

Printer Firmware Version:

be3c87f

This release includes software support for the Sinter-2 which starts shipping this week. It also includes a collection of customer experience improvements.

Sinter-2

Added the Sinter-2 to furnace dropdown in Eiger

Added support for the Sinter-2 in furnace fit checks

Metal Printers

Metal X printers will now attempt to recover from a detected jam

Improved font used for Metal X raft labels

Vacuum now releases only after a user clears bed after a print

Sinter-1

New Adaptive Furnace Countdown. Improved furnace run quality by adapting run times based on live temperature measurements. (Users might notice times updating during a run; this behavior is expected)

Removed seconds from furnace run countdowns

Explore Markforged Additive Manufacturing University to access free online learning content.

Previous Version

Furnace Release Date:

2019-07-11

Furnace App Version:

d5dda4f

Furnace Firmware Version:

0aced9a

Printer Release Date:

2019-07-11

Printer App Version:

d5dda4f

Printer Firmware Version:

1a4a6af

This release focuses on troubleshooting improvements.

All Printers

Added a new printer debug mode for enhanced troubleshooting. This utility is found in the printer's settings and should be used as instructed by the Markforged Support team

Fixed workflow in search functionality for adding parts to an empty build

Metal Printers

Improved wash time estimations. With this new calculation, many part wash time estimates are reduced by over 30%. In order to take full advantage of the new wash time algorithm, you will need to reslice your part

Added Concentric Rings Metal X Test Print under Utilities > Test Prints. Cleaning and re-greasing the rails and bearings in the motion system of your Metal X printer every 500 print hours can maintain and improve gantry performance. This test print will help you determine whether the rail maintenance procedure should be performed. See the Motion System Maintenance support article for more information

Explore Markforged Additive Manufacturing University to access free online learning content.

Previous Version

Furnace Release Date:

2019-06-27

Furnace App Version:

4cc9527

Furnace Firmware Version:

ab9e675

This release fixes an issue that resulted in Sinter-1 furnaces not executing the bakeout routine properly.

Previous Version

Furnace Release Date:

2019-06-18

Furnace App Version:

a180f4a

Furnace Firmware Version:

147bda7

Printer Release Date:

2019-06-18

Printer App Version:

a180f4a

Printer Firmware Version:

f5f1323

This release contains new and improved metal features. Changes include:

Metal Printers

Added Raft Disabled (Alpha)! When disabling rafts, found under part settings, ensure your part geometry can print and sinter successfully without a raft

Improved sinter stability! While significantly improving dimensional accuracy by reducing part twist in the furnace, this feature may have a minor impact surface on finish and can be disabled under part settings

Lowered the target mass loss for washed parts from 4.2% to 4.1%. Eiger will now warn users when mass loss is less than 4.1%

Composite Printers

Various minor improvements

Sinter-1

Updated powder state workflow for improved safety

If you are unable to update your printer online, you can download a USB update here.

If you are unable to update your furnace online, you can download a USB update here.

Explore Markforged Additive Manufacturing University to access free online learning content.

Previous Version

Furnace Release Date:

2019-06-03-22:47:34

Furnace App Version:

3c76813

Furnace Firmware Version:

34b0f5f

This release restores 17-4PH sintering functionality for Sinter-1 customers who have not yet installed their High-Temperature Upgrade Kit. We encourage all customers to install their upgrade kit to ensure the full functionality of their furnace. Please contact your Partner if you have any questions on the upgrade kit.

Previous Version

Furnace Release Date:

2019-05-24-16:48:41

Furnace App Version:

8c9583d

Furnace Firmware Version:

34b0f5f

Printer Release Date:

2019-05-24-16:52:49

Printer App Version:

8c9583d

Printer Firmware Version:

fbb850c

This release contains various quality of life improvements. Changes include:

Metal Printers

Added Machinable Part (Alpha)! This feature sets shell thickness to 1.5mm. For more information, see the documentation here

Composite Printers

Updated the unload material procedure to unify the process across all composite printers. For more information and an instructional video, see the updated Unload Plastic documentation

Sinter-1

Added an additional warning when cancelling a sinter run in the powder state

Further detailed release notes for this and past releases can be found here. Explore Markforged Additive Manufacturing University to access free online learning content.

Previous Version

Furnace Release Date:

2019-04-26-20:36:39

Furnace App Version:

63ab98c

Printer Release Date:

2019-04-26-20:40:25

Printer App Version:

63ab98c

We're excited to introduce A2 tool steel and Onyx FR! This release also includes new metal features. Changes include:

Metal Printers

A2 is here! Contact your Markforged Partner to order material

Added a new automatic XY utility for improved printing; find the utility under Utilities > Print Head Alignment > Release Nozzle XY Offsets

New Support Structures are here! See the Alpha Support Structures Feature Guide to learn how best to use these new features

Composite Printers

Onyx FR is here for Industrial Series printers! Contact your Markforged Partner to order material and see the Composites Design Guide to learn more

Detailed software release notes are available here. Explore Markforged Additive Manufacturing University to access free online learning content.

If you are unable to update your printer online, you can download a USB update here. If you are unable to update your furnace online, you can download a USB update here.

Previous Release: Eiger Hotfix, 23 April 2019

Metal Printers

Fixed an error in how Eiger calculates the cost of print jobs

Previous Version

Furnace Release Date:

2019-04-09-13:38:04

Furnace App Version:

9e57bff

Furnace Firmware Version:

3f726ee

Printer Release Date:

2019-04-09-13:59:13

Printer App Version:

9e57bff

Printer Firmware Version:

7c562d7

We're excited to introduce Nylon White! This release also includes general printing improvements. Changes include:

Metal Printers

Faster print times for many metal parts; to see this improvement, re-slice your parts

Updates to reduce metal and release jams

Composite Printers

Nylon White is here! Contact your Markforged Partner to order material and see here for best printing practices

If you are unable to update your printer online, you can download a USB update here. If you are unable to update your furnace online, you can download a USB update here.

Explore Markforged Additive Manufacturing University to access free online learning content.

Previous Version

Furnace Release Date:

2019-03-28 18:54:41

Furnace App Version:

678cbf0

Printer Release Date:

2019-03-28-18:55:46

Printer App Version:

678cbf0

This software release fixes a networking issue experienced by a small number of customers.

Explore Markforged Additive Manufacturing University to access free online learning content.

Previous Version

Furnace Release Date:

2019-03-06 23:58:57

Furnace App Version:

9d7ed04

Firmware Versions:

bf18f94, 44c4717

Printer Release Date:

2019-03-18 20:57:50

Printer App Version:

dfda26cc

Firmware Versions:

b17ca8f, 4b893e0

This software release focuses on new features and performance improvements. More details are below.

Metal Printers

Alpha release: 50m layer height! For 50m printing, please use the newest metal nozzle. During the alpha period, please focus on small parts -- approximately the size of a golf ball or smaller. Print success may vary at this time; see here for more details.

Improved filling of small gaps in metal parts. To see the results you will need to re-slice

All Printers

Improved slicer performance for faster part generation

Various bug fixes including preventing blank screens after canceling a utility on a printer

Sinter-1

Various bug fixes and improvements

To upgrade to the latest firmware please use the following instructions: Firmware Upgrade Guide

If you are unable to update your printer online, you can download a USB update here. If you are unable to update your furnace online, you can download a USB update here.

To learn more about the Metal X, click here.

Previous Version (Furnace App Only)

Release Date:

2019-02-19 23:36:10

Furnace App Version:

21cf4b9

Firmware Versions:

17f8d68, 44c4717

This Sinter-1 software update focuses on increasing the success rate of runs and includes the following:

Sinter-1

Added a new regulator setting utility; if you are having issues with your inert or mix gas regulator pressures you can find it under Utilities > Pressure Systems > Regulator Setting Utility

Made various bug fixes and improvements

To upgrade to the latest firmware please use the following instructions: Firmware Upgrade Guide

If you are unable to update your printer online, you can download a USB update here.

Previous Version

Release Date:

2019-02-05-16:14:58

Printer App Version:

5ba664e

Printer Firmware Versions:

065fafd, 3c95465

This software release continued to focus on print quality. Specific changes include:

Composite printers

Added a new Underextrusion Troubleshooting utility. If you are worried about underextrusion, access this utility on a printer under Utilities > Maintenance > Underextrusion Troubleshooting

Metal printers

Various print quality improvements for better surface finishes and minor bug fixes

Previous Version

Release Date:

2019-01-09-18:21:13

Furnace App Version:

9058c1b

Firmware Versions:

8c35acf, 44c4717

This Sinter-1 software update included the following:

Sinter-1

Added H13 Tool Steel support

Previous Version

Release Date:

2019-01-02

Firmware Version:

a430be4

This release focused on releasing H13 and Metal X quality improvements. Changes include:

Metal Printers

Added H13 Tool Steel in Eiger, see here for more information

Added raft labels to metal parts, "S" for 17-4 and "H" for H13

Set default post-sintered layer height to 125um on all parts for improved quality, see the design guide for more information

Created a new expedited heating option from cold start on a Metal X

Added email notifications for Sinter runs

Improved the accuracy of warnings whether a part fits inside the Sinter-1

Sinter-1

Added support for the upgrade kit required for H13 sintering

Reduced the failure rate of the Mass Flow Controller by more accurately setting and measuring gas pressure

Previous Version (Furnace App Only)

Release Date:

2018-12-06

Furnace App Version:

7b295d3

Sinter-1

Fixed the ability to consistently save Sinter-1 logs to USB

Added automatic radiation shield sensing

Updated exhaust filter management based on increased data

If you are unable to update your Sinter-1 online, you can download a USB update here.

Previous Version

Release Date:

2018-10-22-22:36:23

Printer App Version:

0d9200c

Firmware Version:

52cf073

All Printers

Improved the accuracy of print time estimates on all printers.

Metal Printers

Improved roof quality on overhangs. To see this improvement, re-slice your parts.

To learn more about the Metal X, click here.

Previous Version

Release Date:

2018-10-02-14:02:23

App Version:

ef3dc44

Firmware Version:

7bb60b2

All Printers

New Calibration: customers with the Metal X, X3, X5, and X7 should recalibrate their encoders for improved detection of dislocations and out-of-material.

Composite Printers

Begin tracking under-extrusion on industrial series printers so we can flag printers for maintenance in the future.

Metal Printers

Reduce material jams and increase Metal X uptime by improving nozzle purges.

To learn more about the new Metal X, click here.

Previous Version

Release Date:

2018-09-18-22:06:51

App Version:

6dc7499

Firmware Version:

eed203e

All Printers

Updated the wifi adapter driver to improve wifi connectivity

Added automatic weekly health check for all printers. Users will see a reboot during this time.

Composite Printers

Improved the accuracy of material metering

Fixed the fiber nozzle height utility on industrial printers

Metal Printers

Resliced on-board utility prints for more accurate test prints

Previous Version

Release Date:

2018-08-14-15:35:02

App Version:

6f87bad

Firmware Version:

1fe2e2e

All Printers

New Network Diagnostics utility located at Menu > Utilities > Network Diagnostics

Improved messaging on Bed Level utility

Metal Printing

Increased printer temperature data collection to assist troubleshooting

Various bug fixes and furnace improvements

Previous Version

Release Date:

2018-07-24-14:03:03

App Version:

6e8eeaa

Firmware Version:

1fe2e2e

All Printers

Improved queuing for cloud slicing to speed up processing

Composite Printers

Fixed bug where fans remain active when printer idle

Fixed bug where part Fill Density shows as NaN

Metal Printing

Various bug fixes and improved error management

Improved Furnace Static Pressure Test

Improved accuracy of gas supply readings

Previous Version

Release Date:

2018-07-10-15:54:43

App Version:

62a59f3

Firmware Version:

9ec174b

All Printers

Improved logging to help quickly debug customer field issues

Improved error handling including new messages

Metal Printing

Updates to slicer to improve slicing speed and print quality

Updated to most current pricing for 17-4PH Stainless Steel in cost calculations

Various improvements and bug fixes to reduce print pauses and furnace management

Previous Version

Release Date:

2018-06-22-18:59:18

App Version:

4db22ab

Firmware Version:

65c8e99

Composites

Fill Density (Material Settings) is now displayed as percent mass instead of percent max-allowed infill. For solid parts, select Solid Fill from the Fill Pattern menu.

Bug fixes for fiber nozzle calibration and laser bed leveling.

Metal

Updated multiple utilities to increase clarity.

Improved furnace safety purge processes.

All Printers

New ability to update spool weight mid-print without unloading and reloading material. You can now reset material amount by weighing the loaded spool on a scale and returning it to the drybox no wasted material or waiting for nozzles to heat.

Added new material badges to prints in queue on the printer touchscreen.

Various improvements to material loading and unloading routines.

Bug fix for printers that were not responding to the Stop command from the printer home page in Eiger.

Previous Version

Release Date:

2018-05-31

App Version:

e9815d2

Firmware Version:

3e1a49f

Metal Printing

Improvements to print quality. Updates in Eiger only.

Previous Version

Release Date:

2018-05-15-21:57:39

App Version:

e9815d2

Firmware Version:

3e1a49f

Print Faster with Turbo Print

Introducing Turbo Print! Part infill prints at double speed. Turbo Print delivers great surface finish and cuts print times almost in half.

Turbo Print is available for any Onyx only part printed at 0.05, 0.1, or 0.125mm layer heights.

Turbo Print and Turbo Supports are both Beta features and default to *Off*. Turn them "On" in "Part Settings".

General Improvements

Updated login page look and feel

Various bug fixes

Firmware Updates

Updates to Out of Plastic Sensor functionality to reduce false positives (Industrial Series)

Faster pre-print scanning (Industrial Series)

Improved logging for errors

Various bug fixes

Metal Printing

Minor functionality updates for Wash and Sinter pages

Various bug fixes for the Metal X printer

Various improvements and bug fixes for Sinter-1

Previous Version

Release Date:

2018-05-08

App Version:

b834c55

Firmware Version:

7a089c4

Eiger Improvements

Various bug fixes for composite printing

Previous Version

Release Date:

2018-04-16-20:07:24

App Version:

b834c55

Firmware Version:

7a089c4

General Improvements

Improved time estimates for print jobs

Metal Printing

Various updates to software and firmware to improve metal printing

Previous Version

Release Date:

2018-03-22-14:27:35

App Version:

de7a6eb

Firmware Version:

a81a9e

Firmware Updates

Improved printing functionality and utilities for Metal X

Various bug fixes for all printers

To learn more about the Metal X, click here.

Previous Version

Release Date:

2018-03-14-16:34:46

App Version:

00c9356

Firmware Version:

a8d1a9e

Firmware Updates

Various bug fixes to improve printer setup

To learn more about the Metal X, click here.

Previous Version

Release Date:

2018-02-26-14:25:43

App Version:

2ad5d23

Firmware Version:

066a398

General Improvements

Upgrades to the web server provide improved security and performance

Markforged logo now prominently displayed in upper left corner

Firmware Updates

Various Bug Fixes

New logging enables improved debugging

Laser Scanning

Eliminated unnecessary travel during scan in Industrial Series

Various Bug Fixes

Metal Printing

Metal Printing Workflow tracks individual parts

Rafts and brims are now visible on the build page

Internal view shows support material estimates and enables hide/show for supports

Adds and improves printer utilities

To learn more about the Metal X, click here.

Previous Version

Release Date:

2017-10-05-22:39:16

App Version:

5a7803c

Firmware Version:

5c12119

Offline users with an X7 can now access laser scans

After completing a print, scans can be saved to a USB drive. Scan data is stored in a Markforged Job File (MFJ).

You can upload an MFJ file using the Import Print Job button on the print job history page.

This feature allows uploading laser scans in both the online and local storage software.

Local Storage Icon

When using the local storage software, a slashed cloud icon will now visually indicate that your part is stored offline.

To learn more about the Metal X, click here.

Previous Version

Release Date:

2017-09-25-22:36:38

App Version:

1a2ce2f

Firmware Version:

5c12119

Industrial Series Update: Increased Onyx Print Area

The X3, X5, and X7 can now print Onyx-only parts in the purge line area at the back of the print bed.

Onyx-only build area increased to 330mm x 270mm.

Metal X in Eiger

Users can now select "Metal X" as a printer version in Eiger.

With the printer version set to "Metal X", users can now select "Stainless Steel" as a material.

Users can slice parts for 17-4 Stainless steel to see print time, material costs, and weight of part.

Improved Eiger Part View

Eiger Part View is more streamlined to help users easily find settings that they may need to change.

Previous Version

Release Date:

2017-09-18-20:57:35

App Version:

8b16230

Firmware Version:

5c12119

Firmware Updates

Various Bug Fixes

Previous Version

Release Date:

2017-07-03-16:49:43

App Version:

bc42c09

Firmware Version:

c08b0b4

Firmware Updates

USB 3.0

All printers now support USB 3.0 compatability.

Previous Version

Release Date:

2017-06-20

App Version:

dd040cf

Firmware Version:

c08b0b4

Eiger Updates

Improved Project Workflow for Organizations

You can now add parts you own to any project in your organization.

Users cannot move other users' parts into or out of projects.

New Preferred Units Setting

On the account settings page, you can now choose "Metric" or "Imperial" as your preferred units.

Newly imported parts will use those units be default.

This setting also affects the units displayed for part weight and laser scan measurements.

Increased Strength for Default Fiber Settings

Default sandwich panel now has four layers of fiber on top and bottom, rather than three.

Default fiber pattern is Isotropic for increased strength.

Previous Version

Release Date:

2017-06-02-17:53:44

App Version:

dd040cf

Firmware Version:

c08b0b4

New Feature: Turbo Supports

Supports will now print significantly faster by default

For parts that are already sliced, you will need to turn on "Turbo Supports" in the advanced settings.

Learn more about Turbo Supports here: Supports and 3D Printing

Previous Version

Release Date:

2017-05-12-17:11:58-

App Version:

d5ab7ad

Firmware Version:

4776cc4

Mark X only: Enhanced first layer print quality

Please update your printer firmware

Eiger Update:

Individual Printer Queues

Your global print queue has been replaced by a print queue for each printer in your organization

For those with prints in the global queue, we have moved them to an individual printer queue

Previous Version

Release Date:

2017-04-26-13:56:49

App Version:

e65e1be

Firmware Version:

6c8a8d7

Printer Touchscreen Interface Update

Larger buttons on printer touchscreen to increase readability and usability.

Mark X Update

Improvements to Automatic Laser Bed Leveling

It is recommended that Mark X users re-run the Adjust Fiber Nozzle Height Utility after updating their printer firmware.

Known Issues

NONE

Previous Version

Release Date:

2017-03-15-16:58:52

App Version:

3f59bdd

Firmware Version:

d292918

Mark X Update

Laser now scans bed topography and actively compensates for elevation changes during printing.

We now print a small calibration line on the left side of the print bed prior to every print.

These changes result in better bed adhesion, less warping, improved surface finish, and more accurate parts.

To take advantage of the new laser leveling function you will need to do the following:

Run the new laser level utility on your printer. For more information about running the Laser Leveling utility, please see the Level Print Bed support article.

Re-slice your parts in Eiger. This can be accomplished by initiating a print by opening a part from your library (note: you will need to re-create any saved builds and replace queued print jobs).

Scrape small test line from left side of printer after every print

Eiger Update

Various Bug Fixes

Firmware Update

Various Bug Fixes

Known Issues

NONE

Previous Version

Release Date:

2017-03-02-15:01:51

App Version:

da9c575

Firmware Version:

a056528

Eiger Update

Various Bug Fixes

Firmware Update

Various Bug Fixes

Known Issues

NONE

To learn more about the Metal X, click here.

Previous Version

Release Date:

2017-2-14-00:59:09

App Version:

8aafcc8

Firmware Version:

b4c5708

Eiger Update

Various Bug Fixes

Firmware Update

Mark X Only: Travel moves will now be more quiet

Various Bug Fixes

Known Issues

NONE

Previous Version

Release Date:

2017-1-30-23:52:50

App Version:

98dbb82

Firmware Version:

51e04a2

Eiger Update

New part rotation features now available

Click any face of your part on the part page to make it face down on the bed.

Click the 'Manual Rotation' button to use a graphical rotation tool.

Check out the Support Article for more information.

Various bug fixes and print quality improvements

Firmware Update

Mark X Warning: All Mark X users must run the 'Calibrate Motor Encoders' utility after updating

Utility found at Menu Utilities Advanced Utilities Calibrate Motor Encoders

Mark X Only: New homing routine is slower but more accurate

New post-print feedback screen

Use the 'Feedback' button after print completion to report part quality defects

Check out the Support Article for more information.

Print bed lowers to the bottom of the printer on pause

Various Bug Fixes

Known Issues

NONE

Previous Version

Release Date:

2017-1-08-19:18:33

App Version:

ef8a661

Firmware Version:

dc110b8

Eiger Update

When using Concentric Fiber Fill, you can now choose which walls to reinforce

All Walls (Default)

Outer Shell Only (Previous Default)

Inner Holes Only

Options include:

Time and material estimates are more accurate

Mark X Only: You can choose from several "Scan Modes" for different balances of speed and resolution

Firmware Update

Various bug fixes

Mark X Only: Updated laser firmware for faster and more accurate scanning

Known Issues

NONE

Previous Version

Release Date:

2016-12-14-23:48:07

App Version:

2f78137

Firmware Version:

dc110b8

Eiger Update

Breaking Change: Reduced average MFP file size by about 60%

To continue printing, you MUST upgrade your printer firmware to a version later than 2016-11-01

Various bug fixes

Firmware Update

Various bug fixes

Known Issues

NONE

Previous Version

Release Date:

2016-11-1-12:55:17

App Version:

8c13eaa

Firmware Version:

5723ffe

Eiger Update

Support for Onyx Series Printers enabled

Default plastic type set to Onyx for customers who can print it

Organizations can now have up to 100 users (previously capped at 5)

Firmware Update

Added support for Onyx Series printers

Updated UI for material loading utilities

Mark X update: Added automatic out of plastic detection

Known Issues

MARK X users who upgrade to the latest version of the firmware must also take the additional step of recalibrating their stepper encoders. Please execute the following steps from the printer touchscreen: Menu > Utilities > Advanced Utilities > Calibrate Stepper Encoders and follow the on screen instructions.

Previous Version

Release Date:

2016-11-17-13:52:47

App Version:

f88c547

Firmware Version:

5723ffe

Eiger Update

All users now have access to these software features:

Single sign-on with Google available in account settings

Two-factor authentication via text message available in account settings

New 'Dashboard' page with printing statistics, available on left sidebar when viewing account settings

Firmware Update

Load Plastic Utility

In 'Load Plastic' utility, for Nylon a 'Full Spool' is now assumed to be 800cc

To load an old 1000cc Nylon spool, select 'Partial Spool' and enter 1442 grams

Known Issues

NONE

Previous Version

Release Date:

2016-11-4-20:19:56

App Version:

defbc8c

Firmware Version:

5723ffe

General Bug Fixes

This firmware update contains general bug fixes that should improve user experience.

Known Issues

NONE

Previous Version

Release Date:

2016-11-1-12:55:17

App Version:

8c13eaa

Firmware Version:

5723ffe

New Eiger Features

Additional Support for Mark X

X - 330 mm (12.99 in) Y - 250 mm (9.84 in) Z - 200 mm (7.87 in)

Larger Build Volume

Laser Scanning for Dimensional Accuracy

Camera for Real-Time Print Monitoring

Cloud Slicing Available for All Users

Slicing is faster AND you can continue to do other work on your computer while Eiger slices your part in the background.

Users can enable or disable cloud slicing using the "cloud slicing" toggle in the Part View in Eiger

Part slicing can now queue multiple parts to slice as soon as the current part completes.

Print History and Print Queue are now Separate Pages

Print History can now be Searched or Filtered

Improvements to Plastic Print Quality

New Firmware Features

Updated User Interface

Some screen and features on the printer have been updated for an improved user experience

Faster Print Head Homing

Enables Mark X Specific Features

Automatic Out-Of-Plastic Detection

Laser Scan Bed Leveling Utility

Laser Bed Level Check Before Printing

Known Issues

NONE

Previous Version

Release Date:

2016-10-6-01:12:17

App Version:

58be9c8

Firmware Version:

65cd644

New Eiger Features

Performance Improvements in the Layer Editor

Preserve Custom Fiber Settings

Custom Fiber edits in the Internal View will now be preserved if an unrelated setting is changed in the Part View.

Pauses placed after layers will also be preserved.

Changing the scale, rotation, layer height, or STL will cause any custom fiber settings to be lost.

Known Issues

NONE

Previous Version

Release Date:

2016-09-20

App Version:

b322eac

Firmware Version:

65cd644

New Firmware Features

Wet Plastic Purge Line

A thick purge line will now print before every print job, unless a print has been run in the last four hours, to ensure best possible results.

The print purges your printer of material that has been sitting in the Bowden Tube and may be susceptible to moisture from the air.

The purge line takes about five minutes to print and uses less than $1 worth of material.

You can manually turn off the purge line, or print it manually, by going to Menu -> "Utilities" -> "Advanced Utilities" -> "Wet Nylon Purge".

Wet Plastic Purge Line Utility Support Article.

Confirm Cancelling Prints

Your printer will now show an "Are You Sure?" prompt before cancelling a print to prevent accidental cancellation.

New Eiger Features

New Material Badges

On the library page in Eiger, parts will now have badges to show material type(s) used.

Parts will show badges for both plastic type and fiber type.

Known Issues

NONE

Previous Version

Release Date:

2016-09-08-17:55:02

App Version:

30a9f94

Firmware Version:

65cd644

New Firmware Features

Fiber Nozzle Height Calibration Utility

Utility to show if the printer's Fiber Nozzle is at the correct height.

Users can print a test "staircase" part and swipe the Fiber Nozzle over it.

The placement of the mark left from swiping the nozzle tells if the nozzle needs to be raised or lowered.

Fiber Nozzle Calibration Test Print Support Article

New Eiger Features

Display Print Quality Ratings On-Screen

Print Quality ratings for finished prints will now appear on the print job page.

Print Quality Improvement

Updated the way prints with fiber generate to minimize the pull back of fiber on the corners of parts.

Fixes

Accurate "Time Until Pause"

Fixed a bug that was causing incorrect "Time Until Pause" to be displayed.

Large Prints in Builds

Fixed a bug that was causing large prints to generate off the build plate.

Large prints can now be successfully placed on the build plate in Eiger.

Known Issues

NONE

Previous Version

Release Date:

2016-09-01-19:55:20

App Version:

828d3bc

Firmware Version:

65cd644

New Eiger Features

Faster Part Loading

Users can no longer change "Plastic fill Type" in the Internal view.

Users can only set a plastic fill type for the entire part, rather than setting it by layer.

Automatically add a plastic layer above a fiber layer for additional part strength.

Known Issues

NONE

Previous Version

Release Date:

2016-08-22-17:26:41

App Version:

06ffeec

Firmware Version:

65cd644

New Features

Auto-Pause

Presents users with the option to automatically pause the print when material is about to run out.

Allows users to get the most out of a partial spool without running out of material during a print.

Auto-Pause Feature Documentation Page

Onyx Utilities

Printers now include files to perform the Bed-Level Test Print and XY-Offset Calibration Test Print with Onyx.

Fiber Jam Detection Utility Update

Fiber jam detection can now be toggled on or off while a print is in progress.

Time Until Next Pause

The time remaining until the next scheduled pause will display on the printer page in Eiger and on the printer's touch screen.

Print Queue

Print queue page now groups identical items into a single row with a quantity of prints.

Known Issues

NONE

PreviousVersion

Release Date:

2016-07-20-14:16:46

App Version:

2998ecd

Firmware Version:

65cd644

New Features

Material Metering (All Printer Kit Types)

All Printers will now track and calculate material as it's used

Printers will warn users when they are attempting to print a part and there is not enough material loaded.

Cloud Slicing (Enterprise Kit Type only)

Slicing is faster AND you can continue to do other work on your computer while Eiger slices your part in the background.

Enabled by default for all Enterprise Kit Printers using the "cloud slicing" toggle in the Part View in Eiger

Part slicing can now queue multiple parts to slice as soon as the current part completes.

Known Issues

NONE

Previous Version

Release Date:

2016-06-21-02:04:11

App Version:

1e4d9a7

Frimware Version:

65cd644

New Features

Raise Part settingfor short support sections

This is a new setting slider under 'Supports' in Eiger that will raise a part off the bed 2mm

Helps make short support sections easier to peel

Brim now surrouds supports rather than printing under them

Fiber Jam Detection (Mark Two Only)

When printer detects a fiber jam, sends user an email (if online), pauses, and enters 'jam cleanup utility'

Fiber Jam Detection Documentation Page

Fiber Jam Cleanup Utility(Mark Two Only)

First, when user presses a button, printer checks to see if the jam was real or false

If it's a false jam, user is redirected back to pause screen

If it's a real jam, user is walked through a fiber nozzle replacement procedure, then redirected back to pause screen

User may resume print after fixing the fiber jam

Check Bed Level Utility(Mark Two Only)

Calibration utility

Prints four plastic circles on the print bed and allows the user to visually verify that the print bed is in / out of level

Check Bed Level Utility Documentation Page

Adjust XY Offset Calibration(Mark Two Only)

Calibration utility

Useful to adjust the alignment between thefiber and nylon filaments

Adjust XYOffset Documentation Page

New Material - Onyx(Mark Two Enterprise Kits Only)

Micro-Carbon reinforced Nylon

Onyx Documentation Page

Fixes

Fixed an issuse where the printer would occasionally string over really small holes

Fixed an issue that prevented exporting build from print queue

Known Issues

NONE

Previous Version

Release Date:

2016-06-06-18:29:48

App Version:

3e22195

Frimware Version:

65cd644

New Features

Enterprise Customers now have access to the Reporting Dashboard in Eiger

USB Prints are copied to the printer, so the USB stick can be removed after the print starts

Option to rate print quality via the printer touchscreen upon a successful print

Fixes

Fixed an issue in which the print head would lock up on some machines after running utilities

Fixed an issue in which file names with spaces were disallowed from running on the printer

Fixed a protocol issue that lead to the print pause screen showing up before completely pausing

Known Issues

NONE

Topics:

Sign In to Eiger

Join an Existing Organization

Create a New Organization

Switch Organizations

Reset Password

Create a New Organization

Sign in to Eiger

To access Cloud Eiger, navigate to eiger.io in a Google Chrome browser. From this page, you can provide your email and password or use Single Sign-On (SSO) to log in to your Eiger organization, reset your Eiger password, or sign up for a new Eiger account as owner of a new organization.

Join an Existing Organization

To create an Eiger account in an existing organization, request an invitation from the organization owner and follow the instructions in the invitation email.

Create a New Organization

Note that, as the creator of a new Eiger organization, you will also be the owner of that organization. To learn more about this role, see the Organization Owner section. Note also that a printer can only be assigned to a single Eiger organization, and a user can only belong to a single organization.

Navigate to eiger.io in a Google Chrome browser and click Sign Up below the login form.

Input all of the required information to create an Eiger organization and click Sign Up.

You will receive an email from Eiger after creating your organization. Click on the link within the email to complete the sign-up process.

After logging in, Eiger will prompt you to register a device. Find your devices ID and access key on the stickers provided with your Markforged device, or on the System Info screen. You can find the System Info screen by powering on the device and navigating to Menu > Settings > System Info.

Enter the desired device name, device ID, and device access key into the appropriate fields and click Register Device. Note: You do not need to include any hyphens in the Device ID field.

Switch Organizations

In the unusual event that you need to switch organizations, you must log in to Eiger and delete your Eiger account (Settings > Account Settings > Delete Account), then follow the appropriate instructions in either Join an Existing Organization or, above.

Reset Password

To reset your password, click on the Forgot Password?button on the Eiger login screen, then enter the email address associated with your Eiger account and click Send. You will receive a Password Reset email shortly; follow the instructions in the email to reset the password.

Goals:

Unloading Plastic in the Bowden Tube

Unloading Plastic In The Bowden Tube

When loading plastic after the previous spool has run out, you will need to remove the fragment of plastic that remainsin the line between the extruder motor and the print head. To successfully remove the plastic from the Bowden tube, you will need to heat the plastic nozzle to allow the melted plastic to release from the print head.

Press the menu button in the upper right corner of your printer's LCD touch screen. Back To Top

Select the "Utilities" tile from the available options.

Select the "Manual Control" tile from the available options.

Select the "Temperature Control" tile from the available options.

Select the "Heat" option on the screen when prompted.

Select the "Plastic Nozzle" option on the screen when prompted.

Press the "Done" icon to exit from the manual heating utility.

While the plastic nozzle is heating, remove the thumb screw that connects the Plastic Bowden Tube to the Plastic Extruder.

Once the plastic nozzle is hot, pull the plastic filament from the Bowden tube.Note: The tip of the plastic that was in the print head may be hot.

Insert the nut into the Plastic Extruder, tighten the thumb screw, and reload the material.

Proxy connection settings have changed with the release of Local Storage Eiger 2.0.

These settings are passed to the Local Storage Eiger application at runtime, either through application command line arguments or inherited from the system's environment variables.

The different command line settings are now: proxy-url, proxy-user, proxy-password and pac-script.

Proxy URL

Set the proxy connection address to URL:

--proxy-url=URL

proxy-url must follow these rules:

proxyRules = schemeProxies[";"<schemeProxies>]

schemeProxies = [<urlScheme>"="]<proxyURIList>

urlScheme = "http" | "https" | "ftp" | "socks"

proxyURIList = <proxyURL>[","<proxyURIList>]

proxyURL = [<proxyScheme>"://"]<proxyHost>[":"<proxyPort>]

Proxy User

Set proxy authentication username to NAME:

--proxy-user=NAME

Proxy Password

Set proxy authentication to PASSWORD:

--proxy-password=PASSWORD

Pac Script

If a pacScript is specified, it takes precedence over proxy_url.

Set URL or file path associated with the PAC file:

--pac-script=URLor--pac-script=/PATH/TO/SCRIPT

How to Set Command Line Arguments for a Windows Application

You can set command line arguments on a Windows machine by editing the Local Storage Eiger Windows shortcut.

Right-click on the Eiger shortcut on your desktop.

In the Target field, add command line arguments after the executable path, as in the following example:

"C:\Users\user\appData\Local\Eiger-Local-Storage\Markforged Eiger Local Storage.exe" --proxy-url=http://your.proxy.url:80

How to Set Environment Variables

If any command line arguments are missing, the followingenvironment variableswill be used in their places:

PROXY_USER

PROXY_PASSWORD

PAC_SCRIPT

PROXY_URL or HTTPS_PROXY or HTTP_PROXY (fail in that order)

Windows

Windows 10 and Windows 8

Open Advanced System Settings:Control Panel > System >Advanced System Settings.

ClickEnvironment Variables...

In the sectionSystem Variables, select theenvironment variable you wish to edit; clickEdit. If theenvironment variable does not exist, clickNew.

In theEdit System Variable(orNew System Variable) window, specify the value of thevariable. ClickOK. Close all remaining windows by clickingOK.

Reopen the command prompt window and run your Java code.

Windows 7

Open Advanced System Settings: Control Panel > System and Security > System >Advanced System Settings.

ClickEnvironment Variables...

In the sectionSystem Variables, select theenvironment variable you wish to edit; clickEdit. If theenvironment variable does not exist, clickNew.

In theEdit System Variable(orNew System Variable) window, specify the value of thevariable. ClickOK. Close all remaining windows by clickingOK.

Reopen the command prompt window and run your Java code.

OS X

To set the PROXY_URL environment variable to my_proxy_url(using the Bash shell), open a terminal window, edit your .bash_profile, and add the following line:

export PROXY_URL=my_proxy_url

The other environment variables can be set in the same way.

Topics:

Install for Windows

Verify File Source

If using Proxy Settings (different from previous versions)

IMPORTANT: Before installing this version of Local Storage Eiger, ensure that you close any old versions of Local Storage Eiger. Never run multiple versions of Local Storage Eiger at the same time.

Install for Windows

Download the Eiger Local Storage zip file to the computer on which you would like to install the software.

Extract the contents of the Eiger Local Storagezip file.

Open the folder namedEiger-2.0.2and run Eiger-2.0.2 Setup.exe.

Windows may prevent the application from running.ClickRun anyway to proceed with the installation.Note: To confirm the source of the setup file, see Verify File Source, below.

After installation is complete, the Local Storage Eiger application will open automatically.

Verify File Source

Right-click on Eiger Setup.exe and select Properties.

Select Digital Signatures.

Select Details.

Select View Certificate.

Click OK to exit.

Goal:

Reset Eiger Password

To reset your password:

Navigate to https://www.eiger.io/signin

Click On the Forgot?Button in thePassword input field.

Enter your email address. This must be the same email address that is associated with your account.

Press the Reset Passwordbutton in the Password Reset email.

Enter your new password and then click Reset Password.

Install for Windows

Insert the USB drive into your computer and open the folder to view files.

Download the Eiger Desktop Installer zip folder

Extract the contents of the zip folder.

Open the extracted folder and select the Eiger_Desktop_Installer_[mm-dd-yyyy]folder.

Click on the Eiger Setupfile to begin the installation process.

Click Yesto allow the program to make changes on your computer, if prompted.

Click the Installbutton on the Eiger Setupwindow popup.

Click the Finishbutton to complete the installation and open Eiger.

Install for OSX

Insert the USB drive into your computer and open the folder to view files.

Extract the contents of the zip file.

Open the extracted folder and select the Eiger_Desktop_Installer_[mm-dd-yyyy]folder.

Open the .dmgfile in the folder.

Drag the Eiger icon into the Applicationsfolder.

Navigate to your Applicationsfolder.

Right click on Eigerapplication in the folder.

Press Openon the popup window, if prompted.

Press Openagain, if prompted.

You can access the My Profile page by navigating to your Account Settings. On this page, you can edit information and preferences associated with your Eiger account. This page is divided into five sections:

Two-Factor Authentication via SMS The Personal Details section contains the following:

Full Name: Lists your name and an Edit button. Click the Edit button to change your name on Eiger.

Email: Lists your email address and an Edit button. Click the Edit button to change the email address associated with your Eiger account.

Password: Click the associated Edit button to change your Eiger password. You will need to enter your current password and your new password, then verify your new password to do so.

The Preferences section contains the following:

Preferred units drop-down: Click and select a drop-down option to change the units that your parts import in by default.

Graphics Quality drop-down: Click and select a drop-down option to change the quality level of graphics displayed on Eiger.

Activity notification emails toggle switch: This feature alerts you via email when Eiger activity relevant to your user account occurs. Such activity might include a print job concluding, or a part becoming ready to remove from the Wash-1. This feature is enabled by default.

Hide part settings help tooltips toggle switch: Click to prevent tooltips from popping up automatically on the Part View and Build View pages. This feature is disabled by default. Note: When disabled, tooltips are still accessible by clicking on question mark icons next to features on the Part View or Build View pages.

Reset Tutorials button: Click to reset all Eiger tutorials. The next time you access an Eiger page for which there is a tutorial, you will be prompted to complete that tutorial.

The Single Sign-On section allows you to enable single sign-on via your Google account. Click the button labeled Enable Google Sign In to enable Google sign in. For more information, see Single Sign-On via Google Account.

The Two-Factor Authentication section allows you to enable two-factor authentication via SMS, adding an additional layer of security to your Eiger account. Every time you log in, a text message containing a verification code will be sent to your mobile phone. You must enter this code as well as your login credentials to log in to your Eiger account. This section contains the following:

Country drop-down: Select your country of residence to add your country code to your mobile phone number.

Phone Number section:

Mobile Phone Number field: Click to type in your mobile phone number.

Update button: Click to begin two-factor authentication. For more information, see.

Require text verification for sign intoggle switch: Only appears after you have entered and verified your mobile phone number. Enable to require two-factor authentication when you log in to Eiger; disable to log in without two-factor authentication.

The Danger Zone section contains a button labeled Delete Account. Click the button to permanently delete your Eiger account. All parts owned by your account will be assigned to the organization owner.

The Dashboard page organizes and visualizes data concerning total number of print jobs, user productivity, and material usage across your Eiger organization. Note that this page only provides data from print jobs sent online through Cloud Eiger; print jobs (and the associated user and material usage data) sent via USB or Local Storage will not be reportable.

You can access this page by navigating to Account Settings and selecting Dashboard from the sidebar.

The header at the top of the page lists the total number of devices, users, and parts in your organization.

There are four data visualizations on this page:

Print Jobs by Time: This bar graph represents the number of print jobs run by the specified user within the specified interval of time.

Interval drop-down: Select an interval of time.

User drop-down: Select a user within your Eiger organization, or select All Users.

Hover your mouse over a specific bar on the graph to display the number of print jobs run by that user within a particular interval.

Printer Bandwidth by User: This pie chart represents the number of print jobs run on the specified printer within the specified time span.

Time Span drop-down: Select a time span.

Printer drop-down: Select a printer registered to your Eiger organization, or select All Printers.

Hover your mouse over a slice of the pie chart to display the number of print hours occupied by a particular user on the specified printer within the specified time span.

Material Usage by Time: This line graph represents usage of the specified materials by the specified user(s) within the specified interval of time.

Interval drop-down: Select an interval of time.

User drop-down: Select a user within your Eiger organization, or select All Users.

Primary dropdown: Select a composite or metal material, or select Any.

Secondary dropdown: Select a reinforcement material, or select Any.

Hover your mouse over a point on the graph to display the quantity (in cc) of the specified materials that was used within a particular interval by the specified user.

Parts Uploaded by Time: This bar graph represents the number of parts uploaded by the specified user(s) within the specified interval of time.

Interval drop-down: Select an interval of time.

User drop-down: Select a user within your Eiger organization, or select All Users.

Hover your mouse over a specific bar on the graph to display the number of parts uploaded by the specified user within a particular interval.

The CSV Download section in the bottom right corner of the page allows you to export the data that is visualized on the Dashboard.

Printer dropdown: Select a printer registered to your Eiger organization, or select All Printers.

User dropdown: Select a user within your Eiger organization, or select All Users.

Primary dropdown: Select a composite or metal material, or select Any.

Secondary dropdown: Select a reinforcement material, or select Any.

Download button: Click to download a CSV file containing the data for the selected printer(s), user(s), and materials.

Topics:

About Account Settings

My Profile

Dashboard

Users

About Eiger

Terms of Service

Update Furnace Firmware

The Account Settings section is accessible from theSettings menu. Itcontains the following pages: My Profile, Dashboard, Users, About Eiger, and Terms of Service. These pages are available to all users within the Eiger organization. For more information on actions that you can take within the Account Settings section, see Managing Your Account. Note: A given user email can only belong to one Eiger organization; you cannot register one email address to multiple organizations. In order to join a new organization, you must first leave your current organization (for instructions, see My Profile, below).

My Profile

For more information on the My Profile page, see My Profile.

Dashboard

For more information on the Dashboard page, see Dashboard.

Users

The Users page displays the name and email of the organization owner at the top of the page; below that, it lists the names and email addresses of every member of your Eiger organization. You can access this page either by navigating to Account Settings and selecting Users from the sidebar, or by clicking the box containing the organization display name and number of organization members at the bottom of every sidebar.

About Eiger

You can access this page by navigating to Account Settings and selecting About from the sidebar.

This page contains two sections, labeled Versions and Firmware.

The Versions section lists the most up-to-date version numbers for Eiger and the slicer.

The Firmware section contains two boxes:

Printer Firmwarebox: Lists the release date, app version, and firmware version of the most recent printer firmware release. Click the Download button to download the most up-to-date version of the printer firmware. For more information on updating firmware via USB, see Update Printer Firmware.

Furnace Firmwarebox: Lists the release date, app version, and firmware version of the most recent furnace firmware release. Click the Download button to download the most up-to-date version of the furnace firmware. Only appears when there are Metal X System devices registered to your Eiger organization. For more information on updating firmware via USB, see.

Terms of Service

This page contains the Eiger Terms of Service agreement. You can access this page by navigating to Account Settings and selecting Terms of Service from the sidebar.

To download the Terms of Service agreement, click the Download as PDF button at the bottom of the page.

Topics:

Change Password

Single Sign-On via Google Account

Two-Factor Authentication via SMS

Update Printer Firmware

Update Furnace Firmware

Change Password

Navigate to the My Profile page within the Account Settings section.

Click the Edit button in the Password section. Updating Firmware

Enter your current password in the Current Password field.

Enter your new password in the New Password and Verify New Password fields.

Click the Change Password button.

Single Sign-On via Google Account

Enable Single Sign-On

Navigate to the My Profile page within theAccount Settings section.

ClickEnable Google Sign In.

Follow the prompts to add your Gmail address and password. Note: If you are currently signed into Google Drive, Gmail, or a related service, you may not be prompted to enter your credentials.

Disable Single Sign-On

Navigate to the My Profile page within theAccount Settings section.

Click theUnlink Google Accountbutton.

Two-Factor Authentication via SMS

Navigate to the My Profile page within theAccount Settings section.

Select your country from theCountrydrop-down menu.

Enter your mobile phone number into the Mobile Phone Numberfield.

Click the Update button. A verification number will be sent to your phone via text.

Enter the verification number in the Verify Phone Number pop-up window, then click Verify.

Enable theRequire text verification for sign intoggle switch.

Update Printer Firmware

Your printer can be updated via USB or Cloud Update. To update your printer via Cloud Update, see. To update your printer via USB, follow the instructions below. Note that you will need a different USB drive than the one that came with your printer. The USB drive must be FAT32-formatted, and the update must be the only file in the root directory of the drive; otherwise, the firmware update will fail.

Navigate to the About Eiger page within the Account Settingssection.

Click theDownload button under Printer Firmware to download the USB update.

Copy the USB update to the root directory of an otherwise empty FAT32-formatted USB drive.

Insert the drive into the USB port of your printer.

Begin the update process by either:

Selecting the blue Update Availablebanner at the bottom of the screen

Navigating to theSettingsscreen and pressingUpdate Manager

Press Update to apply the update. The update will take a few minutes to install, after which your printer will restart. Do not turn your printer off during the update process.

Note: Always keep your device's firmware up to date.

Update Furnace Firmware

Your furnace can be updated via USB or Cloud Update.To update your furnace via USB, follow the instructions below. Note that you will need a different USB drive than the one that came with your printer. The USB drive must be FAT32-formatted, and the update must be the only file in the root directory of the drive; otherwise, the firmware update will fail. Note: Do not rename the file.

Navigate to the About Eiger page within the Account Settingssection.

Click theDownload button under Furnace Firmware to download the USB update.

Copy the USB update to the root directory of an otherwise empty FAT32-formatted USB drive.

Insert the USB drive into the USB port on the back of your furnace.

Select the blue Update Available banner at the bottom of the screen.

Select Update.

Note: Always keep your device's firmware up to date.

Topics:

About the Organization Owner

Organization Profile

User Management

Invitations

Eiger allows for 100 users per organization, but this number can be increased if necessary.

Within an organization, there is oneorganization ownerresponsible for adding users, removing users, and performing all other administrative tasks. The role of organization owner is automatically assigned to the person who creates an organization in Eiger; this user can later transfer ownership of the organization to another user who is already listed as a member of the organization.

This section describes several features only available to organization owners. For more information on administrative actions that the organization owner can perform, see Managing Users and Devices.

Organization Settings

Removing Users The Organization Settings section is accessible from theSettings menu. Note that the Organization Settings menu option will only appear to the organization owner.

This section contains the following pages: Organization Profile, User Management, and Invitations. Continue reading to learn more about the contents of these pages.

Organization Profile

On this page, you can edit information associated with your organization, transfer ownership of the organization to another user, or delete the organization. This page is divided into three sections:

The Organization Information box contains the following:

Organization Display Name section: Lists the organizations displayed name and an Edit button. Click the Edit button to rename the organization.

Organization Owner section: Lists the name and email address of the organization owner, as well as an Edit button. To transfer ownership of the organization, see Transferring Ownership to Another User.

The Activity Alerts section contains the following:

Device Activity Email section: Click the Edit button to set an additional email address to which notifications of device activity will be sent.

Support Copy Email section: Click the Edit button to add an email address that will be copied on all messages between Markforged Support and members of your organization.

The Danger Zone section contains a button labeled Delete Organization. Click the button to permanently delete your organization.

User Management

This page lists every member in your organization and gives you the option to remove any given user except yourself, as the organization owner. You can access this page by navigating to Organization Settings and selecting User Management from the sidebar.

This page consists of a table of users. Each row in the table displays the users name, their email, and a button labeled Remove User. This button is enabled next to every user except for the organization owner.

For more information on removing users from the organization, see.

Invitations

On this page, you can invite users to join your organization. You can access this page by navigating to Organization Settings and selecting Invitations from the sidebar.

The Send Invitation section allows you to invite users to join your Eiger organization. This section includes:

Email address to invite field: Click and type the email address of the person you would like to invite.

Send button: Click to send an invitation email to the given email address.

The Pending Invitations section displays the following information about each unaccepted invitation:

Email: The email address to which the invitation was sent.

Invitation Send Date: The date at which the user was invited.

Delete Invitation: Click the Delete button to delete the invitation for this user. They will not be able to join your organization unless you re-invite them.

Topics:

Adding Users

Removing Users

Transferring Ownership to Another User

Renaming a Device

Note that the actions described in this section can only be performed by the organization owner. For more information, see Organization Owner.

Adding Users

Navigate to theInvitations page within the Organization Settingssection.

Enter the email address of the user to be invited in theSend Invitation box near the top of the page.

Click theSend button to send an invitation email to that user.

View any unaccepted invitations in the Pending Invitations section.

Optional: Press the Delete button to the right of an email address in the Pending Invitations section to delete the invitation for that email address.

Once an invitation has been sent to a user, they should follow the instructions in their invitation email to create an account. If the user never receives the invitation email, please verify that the email address is spelled correctly, then contact Support.

Removing Users

Note that, once a user has been deleted, their parts and projects will be transferred to the organization owner. Note too that if an organization has only a single user (its owner), that user must delete their Eiger account to delete the organization. Until they do so, they will not be able to accept an invitation to anotherorganization.

Navigate to the User Management page within the Organization Settings section.

Click the Remove User button to the right of the user you wish to remove.

Enter your password in the text field to confirm that you wish to remove this user.

Click Remove User to remove them from your organization.

Transferring Ownership to Another User

Note that this action can only be performed if there is at least one other user in the organization.

Navigate to the Organization Profile page within theOrganization Settingssection.

Click theEditbutton in the Organization Owner section, under Organization Information.

Click inside the Set Organization Owner field and start typing to load a drop-down menu of users. Select the desired user from the list.

Enter your current password into the field labeled Password Required to confirm the transfer.

Press theSavebutton to transfer the ownership of your Eiger organization to the selected user.

Renaming a Device

Note that the device must be offline to be renamed; Eiger will not present the option to rename an online device.

Navigate to the Devices page and select the device that you wish to rename.

Click the Actions button in the top right corner of the page.

Select Rename Device from the drop-down menu.

Enter the new device name in the Device Name field.

PressRename Device to change the name of the device.

If the device normally operates online: Reconnect your device to the Internet to update the dashboard with the new device name.

Follow these instructions to download the log file for your Eiger instance. Note that these instructions only apply to Local Storage Eiger.

Open your instance of Local Storage Eiger on your computer.

From the menu bar, select View.

From the drop-down menu, select Show Log File to download Eiger logs to your computer.

A directory window containing a file named eiger.log will open. Attach this file to your support ticket, or left-click on the file to read any enclosed error messages.

Topics:

About Eiger

Cloud Eiger

Local Storage Eiger

Eiger is the 3D printing software developed by Markforged. It was designed from the ground up to be secure, convenient to access, and easy to use. More than just slicer software, Eiger functions as a comprehensive part and build management solution and interface to Markforged devices.

Eiger deals with four kinds of data:

STL files

Internal slice data

MFP files

Generic application data

STL filesare the standard file type used by all additive manufacturing systems. STL files are exported by CAD and 3D modeling programs as a simplified mesh of only surface geometry. STL files lack metadata relating to CAD or the originating program.

Internal slice datais the intermediate representation of the sliced STL file that we use in the Internal View.

MFP files(MarkForgedPrint) are the raw output of Eiger that our Markforged printers use to print your part.

Generic application datarefers to both the application code sent from the server to the user to run the application, and schema data sent from the user to the server to verify that user data is not corrupted between updates. This includes information that associates part builds with organizations and users, versioning information, etc. Application data sent from the user to the server does not include any CAD data.

Cloud Eiger

Installing Local Storage Eiger

To use Cloud Eiger, the standard Eiger deployment, navigate to eiger.io in a Google Chrome browser window and register for an account. Once registered, the website has everything you need to transform an STL file into a completed part. Cloud Eiger automatically backs up your data in our secure cloud storage. This data cannot be accessed by anyone outside of your Eiger organization, including Markforged employees, without explicit permission from you.

Cloud Eiger requires an Internet connection to verify user identities. All communication with Markforged servers is encrypted. Note: Cloud Eiger does not require that your printer have an Internet connection; however, if your printer is not connected to the Internet, no printer data will be collected and all printer updates and print files will need to be manually transferred to the printer via USB.

Local Storage Eiger

Local Storage Eiger is a containerized version of Cloud Eiger that stores STL files, internal slice data, and MFP files on your hard drive. Generic application data is the only information exchanged with the Eiger server. Local Storage Eiger specifically does not transmit your STL files, generated print files, or any specific geometric information about your part; however, it does transmit encrypted and under our Privacy Policy part settings, material amount / print volume used, and account information for the license server. Since all part data is stored locally, you will need to manually transfer print files to the printer via USB.

Local Storage Eiger requires an Internet connection to verify user identities. Note: Local Storage Eiger does not require that your printer have an Internet connection; however, if your printer is not connected to the Internet, no printer data will be collected and all printer updates will need to be manually transferred to the printer via USB.

OS requirements:

Windows: 7 or later

Mac: OS X Yosemite version 10.10 or later

All operating systems must be 64-bit for proper use

For more information on Local Storage Eiger installation, see .

A typical Eiger session involves the following steps:

Logging in to an Eiger organization

Importing an STL file from your CAD program

Choosing print material

Adding fiber reinforcement

Adjusting part and build settings

Selecting a printer

Creating a build

Printing the part

Managing the print

send your build to the printer

Each Eiger user belongs to an organization. To access your organizations devices, parts, and builds, navigate to eiger.io in a Google Chrome browser window and enter your username and password or Single Sign-On (SSO) credentials.

When you log in, Eiger displays your organizations Library, which includes both individual parts and folders (akin to projects) containing multiple parts.

When you import an STL file from a CAD program, Eiger stores it in the Library as a part.

Opening a part brings you to the Part View, where you can adjust its print material and fiber reinforcement, orientation on the bed, layer height, supports angle, infill density, and other parameters. Here you can also select what model printer you intend to use. When you save the part, you preserve these settings.

From the Part View, you can open the Internal View, which gives you fine-grained control over individual layers of the print, including fiber reinforcement pathing.

When youre ready to print your part, you move to the Build View. From this screen you can select any appropriate printer from your organization, and can add additional parts to create a build -- arranging them on a virtual print bed. If you save your build, you can return to it later to quickly produce a new batch of parts with the same settings.

Now click Print to . If the printer is busy, the part will be added to its print queue. To manage a print queue, click the Printers icon on the navigation bar and select the printer in question from the drop-down menu.

Topics:

Navigation Bar

Sidebar

Eiger is divided into four main sections, each consisting of a number of pages:

Workspace: Access, organize, and edit parts and builds.

Activity: Monitor ongoing print, wash, and sinter jobs.

Account Settings: Review and edit Eiger settings.

Organization Settings: Add/remove users and configure user access; note that this section is only available to the organization owner.

The navigation bar remains visible at the top of each page, and most pages display a sidebar for quick navigation; the contents of the sidebar will change to reflect the section to which the current page belongs.

Navigation Bar

Invitations

From left to right, the navigation bar at the top of the page contains:

Search bar: Click and begin typing to generate a scrollable list of parts, devices, folders, and builds whose names match your query. When you find what youre looking for, click the list entry to go to its page.

Links to the following pages: Library, Devices, and Print Jobs Note: If there are no Metal X System devices registered to your Eiger organization, the Devices link will be replaced with a Printers link.

Tutorials icon: Click to load a tutorial to guide you through the features of the current page; only enabled if such a tutorial exists.

Printers icon: Hover your mouse over this icon to display how many printers are currently in the Ready state. Click to load a scrollable drop-down list of all printers in the organization, organized by current status. Click a printer in the list to navigate to its Device Info page, or click the See Print Jobs button at the bottom of the drop-down to navigate to the Print Jobs page.

Furnaces icon: Hover your mouse over this icon to display how many furnaces are currently in the Ready state. Click to load a scrollable drop-down list of all furnaces in the organization, organized by current status. Click a furnace in the list to navigate to its Device Info page, or click the See Sinter Jobs button at the bottom of the drop-down to navigate to the Sinter Jobs page. Only appears if there is at least one Metal X System device registered to the organization.

Notifications icon: Click to view notifications for device activity and (for organization owners only) organization activity. To clear notifications, click the icon, then click Clear All.

Import STL icon: See Importing an STL File for more information.

Settings icon: Click to load a drop-down menu containing the following options:

Account Settings: Click to navigate to the My Profile page within the Account Settings section.

Organization Settings: Click to navigate to the Organization Profile page within the Organization Settings section. Only appears to the organization owner.

Support: Click to navigate to the Markforged support site, where you can view documentation for Markforged products or file a ticket with Markforged Support.

Shop: Click to navigate to the Markforged Shop.

Log Out: Click to log out of your Eiger account.

Sidebar

Note that, at the bottom of every sidebar, there is a box that contains the organization display name and the number of users within the organization. You can click this box to navigate to the Users page within the Account Settings section.

Within the Workspace and Activity sections, the sidebar includes links to the following pages:

Library, Parts, My Parts, Folders, Builds, and Print Jobs

If there are devices in the Metal X System registered to your organization: Devices, Wash Jobs, and Sinter Jobs

If there are no devices in the Metal X System registered to your organization: Printers

Within the Account Settings section, the sidebar includes links to the following pages: My Profile, Dashboard, Users, About Eiger, and Terms of Service

Within the Organization Settings section, the sidebar includes links to the following pages: Organization Profile, User Management, and . Note: This section can only be viewed by the organization owner.

STL files can be exported from CAD programs and imported into Eiger as parts for slicing. Note that STL files contain no scale information or units; check the sliced part to confirm that the physical dimensions of the printed/sintered part will be correct.

Follow the instructions below to import an STL file from any Eiger page.

Click the Import STL icon in the navigation bar. Part View

Click within the Upload File box and select the file in question, or click and drag the file from a directory window into the box.

Input the desired part name in the Name input field.

Optional: Select the desired destination folder from the Folder drop-down menu. If you do not wish to add the part to a folder, leave All Parts (Default) as the selected folder. For more information on folders, see Folders.

Click Import STL to import the file to Eiger. You will be redirected to the Part View page for the newly created part.

Change any desired settings in the Part Settings panel. For more information, see .

Click Save in the bottom right corner.

The Library page lists your organization's folders, along with all parts not yet assigned to folders. Click a folder to open it. Note that Eiger does not support nested folders.

Folder Page From left to right, the horizontal bar near the top of the page contains:

List/Tile View icons: Click the desired icon to change the page layout from a collection of part and folder tiles to a list of parts and folders, or vice versa. The icon that is not currently selected is grayed out.

Sort by drop-down: Click and select an option from the drop-down menu to sort all folders and parts not assigned to folders by one of the following options:

Modified: Click to sort the contents of the Library by the time they were last modified.

Created: Click to sort the contents of the Library by the time they were created.

Alphabetical: Click to sort the contents of the Library by name.

Filters drop-down: Click and start typing to generate a list of suggested users. Click one of the entries in the list to filter the contents of the Library by that part and/or folder owner.

Create Folder button: Click to create a new folder. For more information, see Creating a Folder.

Import STL button: Click to import an STL file. For more information, see Importing an STL File.

Actions button: Click the button labeled [] near the top right corner of the page to generate a drop-down menu of additional actions that can be performed on multiple parts. Note that folders will be excluded from actions performed using this drop-down menu, as they must be interacted with individually. Such actions include:

Select All Parts: Select all parts listed within the Library. Note that this action does not apply to parts in folders.

Deselect All Parts: Deselect all selected parts. Only enabled if one or more parts are selected.

Move Parts: Add all selected parts to a specified folder. Only enabled if one or more parts are selected.

Delete Parts: Delete all selected parts from your organization. Only enabled if one or more parts are selected. Note that you can only delete parts that you own.

The contents of the body of the page depend on whether Tile View or List View is enabled.

When Tile View is enabled:

Part tiles: Each part tile displays the following: preview, material icons, part name, and owner. If the part is unsaved or has not finished slicing, the part preview will display a message indicating its status. Click to navigate to the Part View page for that part; for more information, see Part View. Hovering your mouse over a part tile will reveal the following elements:

Actions button: Click the button labeled [] in the top right corner of the part tile to generate a drop-down menu of actions, including:

Copy: Create a duplicate of this part, owned by you.

Move: Move this part into a specified folder. Note: You can only move parts that you own.

Delete: Delete this part from your organization. Note: You can only delete parts that you own.

Checkbox: Click to select the part in question. To select multiple parts, click the checkbox on each part. If selected, click once more to deselect. Note: Once you click a checkbox, the selected part tiles will be highlighted in blue and the Actions button on all part tiles will disappear from view. To perform an action on all selected parts, click the Actions button in the top right corner of the page and choose an option from the drop-down menu.

Folder tiles: Each folder tile includes the following: up to four part previews, number of component parts, folder name, and folder owner. Click to navigate to the Folder page for that folder; for more information, see Folder Page. Hovering your mouse over a folder tile will reveal the following element:

Actions button: Click the button labeled [] in the top right corner of the folder tile to generate a drop-down menu, including:

Delete: Delete this folder from your organization. Note: You can only delete folders that you own.

When List View is enabled:

List of parts and folders:

Each part displays the following: preview, name, owner, date created, and date modified. Click to navigate to the Part View page for that part; for more information, see Part View. Each part in the list also includes the following:

Checkbox: Click to select the part in question. To select multiple parts, click the checkbox on each part. If selected, click once more to deselect. Note: Once you click a checkbox, the Actions button to the right of each part will disappear. To perform an action on all selected parts, click the Actions button in the top right corner of the page and choose an option from the drop-down menu.

Actions button: Click the button labeled [] to the right of the part to generate a drop-down menu of actions, including:

Copy: Create a duplicate of this part, owned by you.

Move: Move this part into a specified folder. Note: You can only move parts that you own.

Delete: Delete this part from your organization. Note: You can only delete parts that you own.

Each folder displays the following: folder icon, name, owner, date created, and date modified. Click to navigate to the Folder page for that folder; for more information, see .

The Parts page displays all parts within your organization, while the My Parts page displaysonly the parts that you own. Note that the Parts and My Parts pages do not include folders.

Part View

From left to right, the horizontal bar near the top of the page contains:

List/Tile View icons: Click the desired icon to change the page layout from a collection of part tiles to a list of parts, or vice versa. The icon that is not currently selected is grayed out.

Sort by drop-down: Click and select an option from the drop-down menu to sort all parts in Parts or My Parts by one of the following options:

Modified: Click to sort all parts by the time they were last modified.

Created: Click to sort all parts by the time they were created.

Alphabetical: Click to sort all parts by part name.

Filters drop-down: Click and start typing to generate a list of suggested materials and users. Click one of the entries in the list to filter all parts on the Parts or My Parts page by a material or part owner, or press the Enter key to filter by part names containing the typed letters. Note: You can apply multiple filters by repeating this process.

Create Folder button: Click to create a new folder. For more information, see Creating a Folder.

Import STL button: Click to import an STL file. For more information, see Importing an STL File.

Actions button: Click the button labeled [] near the top right corner of the page to generate a drop-down menu of additional actions. Such actions include:

Select All: Select all parts on the Parts or My Parts page.

Deselect All: Deselect all selected parts. Only enabled if one or more parts are selected.

Move Parts: Add all selected parts to a specified folder. Only enabled if one or more parts are selected.

Delete Parts: Delete all selected parts from the organization. Only enabled if one or more parts are selected. Note that you can only delete parts that you own.

Clear Filters: Removes all filters applied. Only appears if one or more filters have been applied.

The contents of the body of the page depend on whether Tile View or List View is enabled.

When Tile View is enabled:

Part tiles: Each part tile displays the part preview, material icons, name, and owner. If the part is in a folder, the tile will also display a folder icon. If the part is unsaved or has not finished slicing, the preview will display a message indicating its status. Click to navigate to the Part View page for that part; for more information, see Part View. Hovering over a part tile will reveal the following elements:

Actions button: Click the button labeled [] in the top right corner of the part tile to generate a drop-down menu of actions, including:

Copy: Create a duplicate of this part, owned by you.

Move: Move this part into a specified folder. Note: You can only move parts that you own.

Delete: Delete this part from your organization Note: You can only delete parts that you own.

Checkbox: Click to select the part in question. To select multiple parts, click the checkbox on each part. If selected, click once more to deselect. Note: Once you click a checkbox, the selected part tiles will be highlighted in blue and the Actions button on all part tiles will disappear from view. To perform an action on all selected parts, click the Actions button in the top right corner of the page and choose an option from the drop-down menu.

Folder icon: Hover your mouse over the folder icon in the bottom right corner of the tile to reveal the name of the folder containing this part. Only appears if this part is contained within a folder.

When List View is enabled:

List of parts: Each part displays the following: preview, name, materials, folder (if applicable), part owner, date created, and date modified. If the part is unsaved or has not finished slicing, the part preview will display a message indicating its status. Click to navigate to the Part View page for that part; for more information, see . Each part in the list also includes the following:

Checkbox: Click to select the part in question. To select multiple parts, click the checkbox on each part. If selected, click once more to deselect. Note: Once you click a checkbox, the Actions button to the right of each part will disappear. To perform an action on all selected parts, click the Actions button in the top right corner of the page and choose an option from the drop-down menu.

Actions button: Click the button labeled [] to the right of the part to generate a drop-down menu of actions, including:

Copy: Create a duplicate of this part, owned by you.

Move: Move this part into a specified folder. Note: You can only move parts that you own.

Delete: Delete this part from your organization. Note: You can only delete parts that you own.

Topics:

Importing an STL File

Adding Parts to a Folder

Deleting Parts

Copying a Part

Importing an STL File

Follow the instructions below to import an STL file to Eiger and create a new part from the Parts or My Parts page.

Click Import STL in the top right corner of the page. Part View

Click within the Upload File box and select the file in question, or click and drag the file from a directory window into the box.

Enter the desired part name in the Name input field.

Optional: Select the desired destination folder from the Folder drop-down menu. If you do not wish to add the part to a folder, select All Parts (Default)as the destination. For more information on folders, see Folders.

Click Import STL to create your part in Eiger. You will be redirected to the Part View page for the newly created part.

Optional: Change settings in the Part Settings panel on the right-hand side of the Part View page. For more information, see Part View.

Click Save in the bottom right corner.

Adding Parts to a Folder

Add New Part to Folder

Follow the instructions in Importing an STL File, above; ensure that you complete step 5 to place the new part in the desired folder.

Add One Existing Part to Folder

Navigate to the Parts or My Parts page.

Hover your mouse over one of the parts to reveal the Actions button.

Click the Actions button and select Move from the drop-down menu.

Select the destination folder from the drop-down menu.

Click Move Part.

Add Multiple Existing Parts to Folder

Navigate to the Parts or My Parts page.

For each part you want to move, hover your mouse over one of the parts, then select the checkbox for that part.

Click the Actions button in the top right corner of the page.

Select Move Parts from the drop-down menu.

Select the destination folder from the drop-down menu.

Click Move Parts.

Deleting Parts

Note that you can only delete parts that you own.

Delete One Part

Navigate to the Parts or My Parts page.

Hover your mouse over one of the parts to reveal the Actions button.

Click the Actions button and select Delete from the drop-down menu.

Click Delete Part.

Delete Multiple Parts

Navigate to the Parts or My Parts page.

Hover your mouse over one of the parts.

Select the checkbox for that part.

Repeat steps 2-3 until you have selected all of the parts you would like to add to the folder.

Click the Actions button in the top right corner of the page.

Select DeleteParts from the drop-down menu.

Click Delete Parts.

Copying a Part

Navigate to the Parts or My Parts page.

Hover your mouse over one of the parts to reveal the Actions button for that part.

Click the Actions button and select Copy from the drop-down menu to create a duplicate of the selected part that you will own.

Enter the name of the new part in the Name field.

Optional: Select the destination folder of the new part from the Destination Folder drop-down.

Click Copy Part.

Optional: Change settings in the Part Settings panel on the right-hand side of the Part View page. For more information, see .

If you edited part settings in step 7: Click Save in the bottom right corner to save all changes to the new part.

Folders allow you to group together related parts for ease of access. You can access the Folders pagefrom the sidebar.

This page displays all folders created within your organization. All users in an organization can view and add their own parts to any folder; however, only the owner of a part can add their part to, or remove their part from, a folder. To add a part owned by another user to one of your own folders, make a copy of the part ; you will then own the copy, which you can freely modify.

Folder page

From left to right, the horizontal bar near the top of the page contains:

List/Tile View icons: Click the desired icon to change the page layout from a collection of folder tiles to a list of folders, or vice versa. The icon that is not currently selected is grayed out.

Sort by drop-down: Click and select an option from the drop-down menu to sort all folders in your organization by one of the following options:

Modified: Click to sort all folders by the time they were last modified

Created: Click to sort all folders by the time they were created

Alphabetical: Click to sort all folders by name

Filters drop-down: Click and start typing to generate a list of suggested users. Click one of the entries in the list to filter all folders by a part owner, or press the Enter key to filter by folder names containing the typed letters. Note: You can apply multiple filters by repeating this process.

Create Folder button: Click to create a new folder. For more information, see Creating a Folder.

Import STL button: Click to import an STL file. For more information, see Importing an STL File.

The body of the page contains:

When Tile View is enabled:

Folder tiles: Each folder tile includes the following: up to four part previews, number of component parts, folder name, and folder owner. Click to navigate to the for that folder. Hovering your mouse over a folder tile will reveal the following element:

Actions button: Click the button labeled [] in the top right corner of the folder tile to generate a drop-down menu, including:

Delete: Delete this folder from your organization. Note: You can only delete folders that you own.

When List View is enabled:

List of folders: Each folder displays the following: folder name, folder owner, number of component parts, date created, and date modified. Click to navigate to the Folder page for that folder.

Pagination: Click on one of the numbers, or the Next button, at the bottom of the page to display additional folders. Next to the pagination options, the number of folders on this page and the total number of folders are listed.

Clicking a folder tile will bring you to the associated Folder page, which displays all parts contained within that folder.

Part View

From left to right, the horizontal bar near the top of the page contains:

List/Tile View icons: Click the desired icon to change the page layout from a collection of part tiles to a list of parts, or vice versa. The icon that is not currently selected is grayed out.

Sort by drop-down: Click and select an option from the drop-down menu to sort all parts in this folder by one of the following options:

Modified: Click to sort all parts by the time they were last modified.

Created: Click to sort all parts by the time they were created.

Alphabetical: Click to sort all parts by part name.

Filters drop-down: Click and start typing to generate a list of suggested materials and users. Click one of the entries in the list to filter all parts in that folder by a material or part owner, or press the Enter key to filter by part names containing the typed letters. Note: You can apply multiple filters by repeating this process.

Add Parts button: Click to bring up a pop-up window containing a list of your parts, which you can select from to add to this folder. Note: You can only add parts that you own to a folder; however, you can add your parts to any folder, including folders that you do not own. Adding parts to one folder necessarily removes those parts from whichever folder they may have belonged to previously.

Import STL button: Click to import an STL file. For more information, see Importing an STL File.

Actions button: Click the button labeled [] to the right of the page to generate a drop-down menu of additional actions. Such actions include:

Add Parts to Folder: Click to bring up a pop-up window containing a list of your parts, which you can select from to add to this folder. See the note under the Add Parts button description, above, for more information.

Rename Folder: Click to bring up a pop-up window that will allow you to rename the folder. Note: You can only rename folders that you own.

Delete Folder: Click to delete the folder. This action will remove all parts from the folder but will not delete any of those parts. Note: You can only delete folders that you own and that only contain parts that you own.

Select All: Select all parts in this folder.

Deselect All: Deselect all selected parts. Only enabled if one or more checkboxes are selected.

Move Parts: Click to bring up a pop-up window which will allow you to move all selected parts to another folder. Only enabled if one or more checkboxes are selected. Note: Moving parts to another folder necessarily removes those parts from their current folder. You can only move parts that you own.

Delete Parts: Delete all selected parts from your organization. Only enabled if one or more checkboxes are selected. Note: You can only delete parts that you own.

Clear Filters: Removes all filters applied. Only appears if one or more filters have been applied.

The body of the page contains:

When Tile View is enabled:

Part tiles: Each part tile includes the following: preview, material icons, name, and part owner. If the part is unsaved or has not finished slicing, the part preview will display a message indicating its status. Click to navigate to the Part View page for that part; for more information, see Part View. Hovering over a part tile will reveal the following elements:

Actions button: Click the button labeled [] in the top right corner of the part tile to generate a drop-down menu of actions, including:

Copy: Create a duplicate of this part, owned by you.

Move: Move this part into a different folder. Note: You can only move parts that you own.

Delete: Delete this part from your organization Note: You can only delete parts that you own.

Checkbox: Click the box in the top left corner of the part tile to select that part. To select multiple parts, click the checkbox on each part. If selected, click once more to deselect. Note: Once you click a checkbox, the selected part tiles will be highlighted in blue and the Actions button on all part tiles will disappear. To perform an action on all selected parts, click the Actions button in the top right corner of the page.

When List View is enabled:

List of parts: Each part displays the following: part preview, part name, materials, part owner, date created, and date modified. If the part is unsaved or has not finished slicing, the part preview will display a message indicating its status. Click to navigate to the Part View page for that part; for more information, see . Each list entry also includes the following:

Checkbox: Click to select the part in question. To select multiple parts, click the checkbox on each part. If selected, click once more to deselect. Note: Once you click a checkbox, the Actions button to the right of each part will disappear. To perform an action on all selected parts, click the Actions button in the top right corner of the page and choose an option from the drop-down menu.

Actions button: Click the button labeled [] to the right of the checkbox to generate a drop-down menu of actions, including:

Copy: Create a duplicate of this part, owned by you.

Move: Move this part into a different folder. Note: You can only move parts that you own.

Delete: Delete this part from your organization Note: You can only delete parts that you own.

Pagination: Click on one of the numbers, or the Next button, at the bottom of the page to display additional parts in this folder. Next to the pagination options, the number of parts on this page and the total number of parts in this folder are listed.

Topics:

Creating a Folder

Adding Parts to a Folder

Moving Parts between Folders

Renaming a Folder

Deleting a Folder

Removing Parts from a Folder

Note that the instructions below assume that Tile View is enabled.

Creating a Folder

Note that all new folders are empty at time of creation. See Adding Parts to a Folder for more information on populating a folder.

Navigate to the Folders page.

Select Create Folder. copy the part

Enter the name of your new folder in the Folder Name input field.

Select Create Folder.

Adding Parts to a Folder

Follow the instructions below to add existing parts to the folder in question. Note that adding parts to one folder necessarily removes those parts from whichever folder they may have belonged to previously. For information on adding new parts to a folder, see Add New Part to Folder.

Navigate to the Folder page for the folder in question.

Click the Add Parts button in the top right corner of the page.

Scroll through the list or type inside the search bar to find the desired parts.

Select all parts that you wish to add to the folder.

Click the Add Parts button to move the selected parts into the folder.

Moving Parts between Folders

Note that a part can only be located in one folder at a time. To maintain multiple identical parts in different folders, .

Move One Part to Another Folder

Navigate to the Folder page for the folder in question.

Hover your mouse over the tile for the part you wish to move.

Click the Actions button in the top right corner of the tile.

Select Move from the drop-down menu.

Select the destination folder from the drop-down menu in the pop-up window.

Click Move Part to remove the selected part from this folder and add it to the destination folder.

Move Multiple Parts to Another Folder

Navigate to the Folder page for the folder in question.

Hover your mouse over one of the part tiles.

Select the checkbox in the top left corner of the tile.

Repeat steps 2-3 until you have selected all of the parts you would like to move.

Click the Actions button in the top right corner of the page.

Select Move Parts from the drop-down menu.

Select the destination folder from the drop-down menu in the pop-up window.

Click Move Parts to remove the selected parts from this folder and add them to the destination folder.

Renaming a Folder

Navigate to the Folder page for the folder in question.

Click the Actions button in the top right corner of the page.

Select Rename Folder from the drop-down menu.

Type the new name into the Folder Name field.

Click Rename Folder.

Deleting a Folder

Deleting a folder will first remove all parts from the folder. A folder can only be deleted by its owner.

Note: Individual parts can only be deleted by their owner. Parts cannot be deleted in bulk; instead, they must be deleted individually.

Delete Folder from Folders Page

Navigate to the Folders page.

Hover your mouse over the folder tile in question.

Select the Actions button in the top right corner of the tile.

Select Delete from the drop-down menu.

Click the Delete Folder button in the pop-up window.

Delete Folder from within Folder Page

Navigate to the Folder page for the folder in question.

Select the Actions button in the top right corner of the page.

Select Delete Folder from the drop-down menu.

Click the Delete Folder button in the pop-up window.

Removing Parts from a Folder

Remove One Part

Navigate to the Folder page for the folder in question.

Hover your mouse over a part tile.

Click the Actions button in the top right corner of the tile.

Select Move from the drop-down menu.

Select All Parts (Default) from the drop-down menu.

Click Move Part to remove the selected part from this folder.

Remove Multiple Parts

Navigate to the Folder page for the folder in question.

Hover your mouse over one of the part tiles.

Select the checkbox in the top left corner of the tile.

Repeat steps 2-3 until you have selected all of the parts you would like to remove.

Click the Actions button in the top right corner of the page.

Select Move Parts from the drop-down menu.

Select All Parts (Default) from the drop-down menu.

Click Move Parts to remove the selected parts from this folder.

Topics:

About Builds

Working with Builds

Once a part is configured and saved in Eiger, that part can be added to a build. A build consists of multiple parts, all with the same layer height. Builds are used to generate MFP files, which in turn are sent to the printer.

Build View From left to right, the horizontal bar near the top of the page contains:

List/Tile View icons: Click the desired icon to change the page layout from a collection of build tiles to a list of builds, or vice versa. The icon that is not currently selected is grayed out.

Sort by drop-down: Click and select an option from the drop-down menu to sort all builds in your organization by one of the following options:

Modified: Click to sort all builds by the time they were last modified

Created: Click to sort all builds by the time they were created

Alphabetical: Click to sort all builds by name

Filters drop-down: Click and start typing to generate a list of suggested users and materials. Click one of the entries in the list to filter all builds by that property, or press the Enter key to filter by build names containing the typed letters. Note: You can apply multiple filters by repeating this process.

Import STL button: Click to import an STL file. For more information, see Importing an STL File.

The body of the page contains:

When Tile View is enabled:

Build tiles: Each build tile includes the following: build plate preview, material icons, name, and build owner. Click to navigate to the Build View page for that build; for more information, see Build View. Hovering over a build tile will reveal the following element:

Actions button: Click the button labeled [] in the top right corner of the tile to generate a drop-down menu, including:

Delete: Delete this build from your organization. Note: You can only delete builds that you own.

When List View is enabled:

List of builds: Each build displays the following: preview, build name, materials, build owner, date created, and date modified. Click to navigate to the Build View page for that build.

Pagination: Click on one of the numbers, or the Next button, at the bottom of the page to display additional builds. Next to the pagination options, the number of builds on this page and the total number of builds are listed.

Working with Builds

For information on creating and modifying parts in a build, see .

Advanced Settings: A drop-down menu that lists additional part settings, giving you more control over how parts are printed.

Build: A group of parts set up to be printed all together. Builds can be saved, exported to .MFP files, or sent to an online printer for printing.

Cloud Slicing: Slices your part in the cloud, allowing for faster slicing and lesser consumption of system resources.

Cloud Print Generation: Generates your print in the cloud, allowing for faster print generation and lesser consumption of system resources.

Edit Mode: In the internal view, choose between viewing the full model as a 3D rendering or individual layers as 2D slices.

Editing Layers Panel: View settings related to the selected layer(s). Add fiber, pauses, and scans to the print from this panel.

Estimated Material Usage: View the estimated amount of plastic or fiber that will be used in the part. Estimated material values will update upon slicing in the Part View or upon any change in the Internal View.

Estimated Print Time: View the estimated amount of time required to print the part. Estimated print time value will update upon slicing in the Part View or upon any change in the Internal View.

Expand Thin Features: Preserve thin walls or features at the expense of some dimensional accuracy.Note: This feature is not recommended unless your part has very thin walls which disappear in the internal view.

Export Build: Convert the part or build to a printable .MFP file for USB printing.

Fill Density: Control the density of the internal structure of your part. Different fill patterns may have different minimum and maximum densities. 50% fill is highly recommended for optimal dimensional accuracy.

Fill Pattern (Plastic): Fill patterns are geometric shapes repeated on the inside of a part to add strength. The available fill pattern options are Triangular, Hexagonal, and Rectangular.

Folder: A feature for managing parts that allows you to save similar or related parts in the same place for ease of access.

Import STL: Icon that will allow you to choose an STL file to import into Eiger from any screen in Eiger.

Internal View: View mode that will allow you to see tool paths and information about how your part will actually print. Use this view mode to further customize individual layers after editing the part in the Part View.

Layer Bar: Bar at the bottom of the Internal View from which you can select layers to edit. Layers can be selected in groups in the 3D View mode or individually in the 2D View mode. Select groups of layers by clicking on a place in the bar and dragging over the layers to edit. Select an individual layer by clicking on the layer bar; scroll to a new layer with the arrow keys.

Layer Height: The height (in the Z-direction) of the plastic that is printed in each layer. The default layer height is 0.1mm; other options include 0.05mm (Industrial Series only), 0.125mm and 0.2mm. Taller layer heights will lend to faster prints but may produce a rougher surface finish. Smaller layer heights will have better surface finish but will take longer to print. If you are using fiber in the part, the layer height cannot be changed.

Manual Rotation: Feature that allows users to click and drag, or enter Euler angles, to orient their part.

Original Units: Eiger defaults to importing parts in Metric units. If your part was exported to an STL using Imperial units, you can use this option to change the import units for a part.

Part Description Field: Type a short description of your part that will appear under the name in the top left corner of the screen. Entry field can be found at the bottom of the Advanced Settings dropdown.

Part Name Field: Name your part in this field. Changes will be reflected in the top left corner of the Part View and Internal View screens. The saved .MFP print file will save with this name by default.

Pause After Layer: Insert a pause in your print that will occur after the selected layer is finished printing. Pauses can be used for embedding components, changing material, or checking on the status of the print at a specific point. After a pause, the print must be manually resumed from the printer's touch screen.

Plastic Material: Choose which plastic material you will print the part with.

Print Button: Use this button to convert the part into a printable file or to directly print to an online printer.

Printer Version: Select the model printer that you will be printing this part on.

Raise Part: Print a raft of supports under your part for better adhesion.

Roof and Floor Layers: Select how many layers of solid plastic to be printed on the top and bottom of the part. This field will also set the number of floors that generate below a layer of fiber. The default for this value is 4.

Rotate: Feature that allows you to click a surface and have the part move such that the surface is flush with the print bed.

Save Button: Save the part file and configured print settings.

Scale: Change all dimensions of the part by a scaled value. The default of this value is 1, which is the size of the part as it was modeled in your CAD software.

Scan After Layer: Insert a scan of your part that will occur after the selected layer is finished printing. Scan data is automatically sent to Eiger (if your printer is connected) when the scan is finished.

Slice Button: This button saves part data by slicing the part with any new printing settings.

Start Rotation Percent: The point along the perimeter of the part at which the fiber path for the Concentric Fiber Rings should start. Start Rotation Percent for the first fiber layer should default to 11% and should increase by 2%-3% over subsequent fiber layers. Having varying Start Rotation Percent angles ensures that there will not be a seam or gap in fiber if more than one layer is printed. Entering a value for the Start Rotation Percent in 3D Mode will set that value across all layers in the group.

Use Brim: Print a brim for parts that have little surface contact with the print bed to help with part adhesion and to minimize warping. The brim will automatically generate around the outer walls of the part's first few layers when this feature is enabled.

Use Fiber: Enable fiber reinforcement for the current part. Fiber will automatically generate as a sandwich panel with six total layers.

Fiber Material:

Fiberglass: Creates strong, tough partsNote: Fiberglass is the only fiber compatible with the Onyx Pro.

Carbon Fiber: For the strongest and lightest 3D printed parts available

Kevlar: Impact and abrasion resistant reinforcement

HSHT Glass: Fiber reinforcement for higher temperature environments

Fiber Fill Type:

Concentric Fill: Traces a specific number of shells within the walls of your part, which helps reinforce from bending around the Z axis. By doing so, Concentric Fill essentially reinforces the walls of the part which prevents the walls from deforming. In this fill type, the print head follows the outer curvature of the part as it spirals inwards, so the more complex that curvature is and the more rings you add, the longer it will take. When using concentric fill, you can specify how many rings of fiber you want tracing the outline of your part, so you have specific control over how much fiber you are using per layer.

Isotropic Fill: Simulates the individual unidirectional layers of a traditional laminated composite. The pattern effectively creates a unidirectional sheet of fiber on each fiber layer by routing all fibers parallel to each other in a single angular orientation, with 180 degree turns when the path reaches the edge of the part. The Isotropic Fiber fill pattern helps resist bending in the XY plane and can also be used to set up sandwich panels to increase torsional strength on that plane.

Walls to Reinforce:

Outer Shell Only: Adds concentric rings to reinforce the outer perimeter of the part. This gives the part strength in bending around the Z axis by reinforcing the walls with parallel strands of fiber.

Inner Holes Only (Beta): Adds concentric rings around all internal features of the part. It is an easy and material-efficient method to reinforce holes, cavities, and any other internal features.

All Walls (Beta): Adds the specified number of concentric rings to both the perimeter of the part and all internal features. This default setting combines the reinforcement strength of both Outer Shell and Inner Hole Reinforcement.

Fiber Layers Slider: Set the number of fiber layers to appear in your part. The number you set will be the total number of layers, with half of them generating at the top of your part and the other half generating at the bottom.

Fiber Angles: Fiber angles, used only in the Isotropic fill, determine which angles the fiber routing is at for subsequent layers in groups. By default, subsequent Isotropic Fiber layers in a fiber group are automatically rotated by 45-degree angles. Any values in this field should be entered numerically and separated by commas. If there are more subsequent fiber layers than there are entered values, Eiger will iterate through the values in the order they are entered and then will loop back to the first value.

Concentric Rings: The number of concentric rings of fiber that are placed around the outside of the part. Concentric rings help to ensure a smoothly-reinforced external surface where the outermost fibers are always continuous and parallel to the edge of the part.

Use Supports: Turn on Supports for any overhanging features on your part. Nylon parts usually require supports for angles that are less than 70 degrees from horizontal; Onyx parts usually require supports for angles that are less than 45 degrees from horizontal.

Supports Angle: Not the overhang angle, rather the direction of the support lines relative to the print bed. The default is set to zero, which means the Supports will run along the X-axis.

Raise Part Toggle: Print a raft of support material under your part to make short support sections easier to peel.

Visibility: Show or hide different tool paths in your part for better visibility of features.

Wall Layers Slider: Select how thick the walls of the part should be. More walls will make a plastic part stronger but will also reduce the area that fiber will be able to fit into. Using fewer than two walls, especially on parts with fiber, will generally result in poor surface finish on your part.

The Part View page displays a model of the part on the print bed, allowing you to modify its settings prior to printing. You can access the Part View page for a given part by navigating to the Library, Parts, or My Parts pages, or the relevant Folder page, then clicking on the desired part.

Note on part ownership: You can only edit the part settings of a part that you own. If you open the Part View page for a part that you do not own, your options are as follows:

View current part details and settings

View any print jobs or laser scans involving the part

Copy the part (in order to make changes to the copied part)

Download the parts STL file

View Documentation for Markforged products

Go to the parts Internal View page

Print the part

print the part From left to right, the horizontal bar near the top of the page contains:

Part name: Click and type to rename the part, then click Save in the bottom right corner. Note: You can only rename parts that you own.

Part owner and containing folder, if applicable.

Copy Part button: Create a duplicate of this part, owned by you.

Update STL button: Click to replace the STL file of the part in question with an updated STL file. Only enabled for parts that you own.

Get Support button: If you are experiencing issues printing this part, click to file a ticket with Markforged Support, attaching a link to the current STL file. Only appears on the Part View page of parts that you own; will not appear unless you have at least one device registered to your organization.

Actions button: Click the button labeled [] to the right side of the horizontal bar to generate a drop-down menu, including:

Download STL: Click to download the STL file of the part in question to your computer.

Documentation: Click to visit the Markforged support site, where you can view documentation for Markforged products or file a ticket with Markforged Support.

The center of the page contains:

Details box: This box on the left-hand side of the page contains the part owners name, the part description (if one has been added), several drop-down panels, and any errors or warnings.

Part Details drop-down: When all changes have been saved, this section displays the following:

If a composite part: Dimensions, print time, material cost, final part mass, material volumes

If a metal part: Printed and final part dimensions, print time, wash time, material cost, mass of printed part (prior to washing or sintering), and material volumes

Calculate Details button: Click to save all changes and initiate slicing. Only appears when there are unsaved changes.

Versions drop-down: This section lists the different versions of the part in question along with the part name, time when that version was last saved, and, if the part in question was copied, a link to the original. The following buttons are listed below each version:

View: Click to view a previous version of the part in question.

Copy: Create a duplicate of this version of this part, owned by you.

Revert: Click to update the part in question with a previously saved version. Appears below all but the most recent version of the part in question. (The current version will still exist.)

Print Jobs drop-down: This section lists the number of times the part has been printed, all print jobs that include this part, the user who initiated each print job, the associated printer, and the time at which the part was printed or exported. Click a print job in the drop-down menu to open the corresponding Build View page; for more information, see Build View. Only appears after the part has printed at least once.

Scans drop-down (Industrial only): This section lists the number of times the part has been scanned, all print jobs that include scans of this part, the user who initiated the print job, the associated printer, and the time at which the part was printed. Select a scan from the drop-down menu to view the scan and measure part features, if desired; for more information, see Scan Inspection. Only appears after one or more laser scans have been taken of the part; for more information on laser scans, see Internal View.

Errors drop-down: This section lists part settings that would cause your print job to fail. You must resolve all errors listed here before proceeding to the Build View page. Only appears when Eiger detects problems with your part.

Warnings drop-down: This section warns you of part settings that may negatively affect print quality. We highly recommend that you resolve all warnings listed here before proceeding to the Build View page. Only appears when Eiger detects potential problems with your part.

Print bed preview: Preview the part on the print bed.

Click on a face of the part to mate that face with the print bed.

Click and drag within the preview to view the part from multiple angles.

The Part Settings panel allows you to review and modify your settings prior to printing the part. The available options change based on whether you select a metal or composite material from the Material drop-down menu.

If you are printing a composite part, the Part Settings panel will contain the following tabs:

General tab: Click to load the following settings:

Material drop-down: Select the primary material in which to print the part.

Reinforcement Material drop-down: Select a secondary material with which to reinforce the part, or select None.

Printer Type drop-down: Select the series of printer (Desktop, Industrial, Metal, or Mark One) on which to print the part. Note that the selected printer type must be capable of printing the materials that you have selected.

Orientation fields: Modify to manually reorient the part with relation to the print bed. For more information, see Rotating Parts.

Manual Rotation button: Click to enable manual rotation and allow editing of the X, Y, Z fields.

X, Y, Z fields: Once enabled, click and type to edit the values within the fields. Clicking outside of the print bed preview or the Orientation fields will disable these fields again.

Cloud Slicing toggle: Click to enable or disable Eiger from slicing the part on its own servers instead of in your browser. When cloud slicing is enabled, you can navigate away from the page while your part is slicing.

Settings tab: Click to load the following settings:

Scale field: Click and enter a value to resize the part. The default value for this field is 1.

Turbo Print (Beta) toggle: Enable to save time by printing infill at twice the layer height and printing shells faster. Only available for unreinforced Onyx parts at 50, 100, or 125um layer heights.

Use Supports toggle: Enable or disable printing columns of plastic beneath overhanging regions of the part to maintain stability during printing. This option is enabled by default. For more information on supports, see Supports and 3D Printing.

Turbo Supports (Beta) toggle: Enable to save time by printing the majority of supports at twice the layer height and with a wider spacing. Only available for Onyx parts. For more information on turbo supports, see Supports and 3D Printing.

Supports Angle field: Click and enter a value between 0 (parallel to X-axis) and 90 (parallel to Y-axis) to modify the angle, in degrees, at which your supports will print.

Raise Part toggle: Enable to print a raft of supports under your part to ensure better adhesion to the print bed. This feature is meant to be used if the supports on the bottom of the part are too small to remove.

Expand Thin Features toggle: Enable if your part has extremely thin walls or features. Using this feature may reduce dimensional accuracy. Note: This feature is not recommended unless your part has very thin walls which disappear in the Internal View.

Use Brim toggle: Enable to print a thin layer of support material anchoring your part to the print bed. This feature is meant to be used if your part has few points of contact on the print bed or tends to warp during printing.

Original Units drop-down: Select the units that your STL file was exported in.

Layer Height (mm) drop-down: Select the height (in the Z-direction) of the plastic that is printed in each layer. The default layer height is 0.1mm; other options include 0.05mm (Industrial Series only), 0.125mm and 0.2mm. Taller layer heights will lend to faster prints but may produce a rougher surface finish, while smaller layer heights will have better surface finish but will take longer to print. If you are using fiber in the part, the layer height cannot be changed.

Infill tab: Click to load the following settings:

Fill Pattern: Select the geometric pattern with which to print the infill. Select Solid Fill to maximize part density.

Fill Density bar: Click to modify the true density of the part. Different fill patterns have different possible minimum and maximum densities. Note that 37% is the default.

Roof & Floor Layers counter: Select the number of solid plastic layers to print on the top and bottom of the part. This counter should generally be set to 4.

Wall Layers counter: Select the number of layers of solid plastic that should print along the walls of the part. More walls will make a pure plastic part stronger but will also reduce the area in which fiber can be routed.

Reinforcement tab: Only appears when you have selected an option from the Reinforcement Material drop-down under the General tab. Click to load the following settings:

Preserve Custom Fiber toggle switch: Only appears after you have made edits in the Internal View. When enabled, all other settings in this tab are disabled. Disable to modify other reinforcement settings, which may cause your custom fiber settings to be discarded.

Total Fiber Layers counter: Drag the box to select the total number of layers of fiber to print inside the part.

Fiber Fill Type drop-down: Choose how the fiber will be routed to reinforce the part. Concentric Fiber is ideal for reinforcing the walls of a part, whereas Isotropic Fiber makes a part relatively stiff in all directions.

Walls to Reinforce drop-down: Select which walls to reinforce with fiber. Only appears when Concentric Fiber is selected from the Fiber Fill Type drop-down.

Concentric Fiber Rings field: Change the number of rings of concentric fiber fill added per layer. The more rings, the stronger the part.

Fiber Angles field: Modify the comma-separated list of angles, in degrees, that controls the direction of the fiber. Only appears when Isotropic Fiber is selected from the Fiber Fill Type drop-down menu.

If you are printing a metal part, the Part Settings panel will contain the following tabs:

General tab: Click to load the following settings:

Material drop-down: Select the primary material in which to print the part.

Furnace Type drop-down: Select the type of furnace in which the part will be sintered:

Sinter-1 or Sinter-2

External Sintering: Select this option if the part that you intend to print exceeds the maximum sinterable part size for Sinter-1 or Sinter-2, therefore requiring sintering in a different model of furnace.

Printer Type drop-down: Select the series of printer on which to print the part. Note that the selected printer type must be capable of printing metal material.

Orientation fields: Modify to manually reorient the part with relation to the print bed. For more information, see Rotating Parts.

Manual Rotation button: Click to enable manual rotation and allow editing of the X, Y, Z fields.

X, Y, Z fields: Once enabled, click and type to edit the values within the fields. Clicking outside of the print bed preview or the Orientation fields will disable these fields again.

Cloud Slicing toggle: Click to enable or disable Eiger from slicing the part on its own servers instead of in your browser. When cloud slicing is enabled, you can navigate away from the page while your part is slicing.

Settings tab: Click to load the following settings:

Scale field: Click and enter a value to resize the part. Note that Eiger automatically scales up metal parts to account for the shrinkage that will take place during sintering.

Original Units drop-down: Select the units that your STL file was exported in to maintain its original proportions.

Post-Sintered Layer Height (mm) drop-down: Select the final height of each printed layer of metal material, after the part has been sintered. Taller layer heights will lend to faster prints but may produce a rougher surface finish. Smaller layer heights will have better surface finish but will take longer to print.

Sinter Stability toggle: This feature improves sintering stability and reduces shell gaps This toggle is enabled by default to ensure good part quality; however, using this feature may cause minor increases in surface roughness.

Support Structure drop-down: Choose a support structure to allow easier removal of supports from the part.

Cubic and Radial Separations break difficult-to-remove supports into geometric sections.

Machinable Part (Alpha) toggle: This feature sets shell thickness to approximately 1.5mm. Additional walls, roofs, and floors are internally constructed and will not add additional stock onto the surface. For machining allowances, ensure that your STL file has additional material in the areas that you will be subtractively finishing. This feature increases print times and requires that the Sinter Stability feature be enabled.

Solid Part (Alpha) toggle: This feature allows you to print fully solid metal parts without infill. Print and wash times are increased when this feature is enabled.

Raft Disabled (Alpha) toggle: Rafts help prints adhere to the print bed and sinter correctly. Disabling rafts will reduce print time and cost but increase the likelihood of printer and sinter failure. We highly recommend that you keep rafts enabled unless your part has been specifically designed to print without a raft.

The box in the bottom right corner of the page contains the following buttons:

Save: Click to save all changes and initiate slicing. Only enabled when there are unsaved changes.

Internal View: Click to navigate to the Internal View page for the part in question; for more information, see Internal View. Only enabled when there are no unsaved changes.

Print: Click to navigate to the Build View page, from which you can . Only enabled when there are no unsaved changes.

Topics:

Copying a Part

Updating the STL File

Submitting a Support Ticket

Rotating Parts

Adding Fiber

Reslicing a Part

Copying a Part

Open the Part View page for the desired part.

Click the Copy Part button in the button near the top of the page. Manual Fiber Routing

Optional: Enter a new part name in the Name field and select a destination folder from the Destination Folder drop-down menu.

Click Copy Part.

Optional: Change the new parts settings in the Part Settings panel on the right-hand side of the page.

If you changed any part settings in step 5: Click Save in the bottom right corner of the page.

Updating the STL File

Note that this option is only enabled for parts that you own, after all changes have been saved.

Open the Part View page for the desired part.

If the part has unsaved changes: Click Save in the bottom right corner.

Select the Update STL button at the top of the screen.

Select the updated STL file from the pop-up directory window and click Open.

Click Save in the bottom right corner of the page.

Submitting a Support Ticket

For troubleshooting and assistance, you can file a support ticket with Markforged Support. If you have difficulty printing a part that you own, follow the instructions below to submit a support ticket, along with a copy of the STL file you're working with, to assist Support in determining the cause of the issue. For other issues, submit a support ticket from support.markforged.com.

Open the Part View page for the desired part.

Click the Get Support button near the top of the page. Note: This button only appears if there is at least one printer registered to your organization.

Select an option from the Issue Category drop-down menu.

Describe the issue that you are experiencing in the Issue Description field.

Select Submit Issue.

Rotating Parts

For ease of use, Eigers part orientation tools allow you to select which plane of the part is normal to the print bed. Alternatively, you can manually rotate and orient the part on the print bed.

Automatic Rotation

The automatic rotation feature in Eiger is enabled by default when a part is imported. This feature allows users to choose a plane on their part and mate that plane with the print bed. The feature is also smart enough to recognize parallel planes; if there are multiple faces of the part that have parallel planes, Eiger will mate the print bed to the first surface that comes into contact with it. If the selected surface is part of a concave feature, Eiger will mate the plane for that surface parallel with the print bed, resting the lowest point(s) of the part on the print bed surface.

Open the Part View page for the desired part.

Hover your mouse over and click a face on the part that you would like to make parallel to the print bed.

Manual Rotation

The manual rotation feature in Eiger can be enabled to allow users full rotation about the three axes. The new rotation tool introduces a global axis system where users can take a part in any orientation and drag it to any other orientation. The global axes are defined graphically on the screen and the Euler rotation angles for the part automatically update when the part is moved.

Open the Part View page for the desired part.

SelectManual Rotationin thePart Settingspanel at the right of the screen.

Click and drag an axis on the sphere graphic to rotate the part.

Type values in theX,Y, andZEuler angle boxes to change the parts rotation, if desired. Note: To reset the part to its original orientation at any time, enter0for each of the boxes.

Adding Fiber

The most consistently successful prints are those designed with the strengths and limitations of 3D printing in mind. Well-chosenfiber routing can dramatically increase the strength of your parts.

Because fiber is laid down in the XY plane of the part, parts that need strength in a specific direction should be oriented to make the most use of the continuous fibers within a single printed layer.In addition, the plane that will house the fiber must haveenough room for the fiber to be printed in a continuous strand.For a Mark Two, Onyx Pro, X5, or X7 printer, the part must have room for 40mm of continuous fiber strand. Due to this constraint, parts with small features may not be able to incorporate fiber.

For more information about printing fiber in small features, please see our blog post about the topic: https://markforged.com/blog/threading-the-needle-with-ease/.

Automatic Fiber Routing

If fiber printing is enabled and the geometry of the part allows, then by default fiber is automatically added as a series of sandwich panels, each with a total of six fiber layers. Sandwich panels help ensure part strength while still maintaining an optimal strength-to-weight ratio. For manual fiber routing, or to add or remove fiber from individual layers, see.

Open the Part View page for the part in question.

Select the desired type of reinforcement material from the Part Settingspanel.

Edit any settings within the Materials or Settings tabs, as necessary.

Open theReinforcement tab.

Set the number of fiber layers to appear in the part. Note: This value will be split, with half the layers being placed on the top of the part and half being placed on the bottom.

Select theFiber Fill Typethat you want to use.

If you are usingConcentric Fiberfill: Choose which walls you want to reinforce. Note: If you are not usingConcentric Fiberfill, this option will not appear in thePart Settingspanel.

Set the number ofConcentric Fiber Ringsto appear in the part.

If you are usingIsotropic Fiberfill: Set theFiber Anglesfor the fiber in the part. Note: If you are not usingIsotropic Fiberfill, this option will not appear in thePart Settingspanel.

Press theSavebutton to save the current fiber settings.

Reslicing a Part

At times, it may be necessary to reslice a part -- for instance, when a new software release modifies the Eiger slicer. To force a reslice, select a new print material in the Part Settings panel, save the part, then reselect the original material and save again.

This page allows you to see tool paths and information about how your part will actually print. Use this page to further customize individual layers after editing the part on the Part View page. Internal View can be accessed by clicking the Internal View button on the Part View page.

Note on part ownership: You can only edit the internal settings of a part that you own. If you open the Internal View page for a part that you do not own, your options are as follows:

Copy the part

Get Support or view Documentation (see below for more information)

Change Visibility settings temporarily

View the parts layers, in 2D or 3D view

View Part Stats and warnings

Go to the parts Part View page

Print the part

Build View page

The left-hand side of the page displays the following information:

Part name and owner

Part Stats: This section lists print time, scan time (if any scans have been inserted), material volumes, material cost, final part mass, and (for metal only) mass of the printed part.

Any applicable warnings about part settings

Along the top of the page are the following:

Copy This Part icon: Create a duplicate of this part, owned by you.

Get Support button: If you are experiencing issues printing the part in question, click to file a ticket with Markforged Support that includes a link to the current STL file. Only appears if there is at least one device registered to your organization. For more information, see Submitting a Support Ticket.

Documentation button: Click to navigate to the Markforged support site, where you can find documentation for all Markforged products or file a support ticket. This button replaces the Get Support button if there are no devices registered to your organization.

Visibility button: This feature allows you to view or stop viewing different sections of the part. Click to load a drop-down menu containing the following toggle switches:

All Sections, Triangular Infill, Rectangular Infill, Floor, Wall, Support Material

Metal only: Ceramic Release

2D/3Dtoggle buttons: Click one of the two options to change the internal part preview and the features of the Editing Layers box accordingly.

When 3D view is enabled, the page displays a 3D model of the part, and the layer bar at the bottom of the page allows you to select multiple layers at once.

When 2D view is enabled, the page displays a 2D model of the part, and the layer bar at the bottom of the page allows you to select one layer at a time.

The contents of the Editing Layers box in the top right corner depend on whether the part in question is metal or composite, as well as whether 2D or 3D view is enabled. The header lists the selected layer(s) and the total number of layers.

Composite part:

Use Fiber toggle switch: When this switch is enabled, the following options appear:

Fiber Fill Type drop-down: Choose how the fiber will be routed to reinforce the part. Concentric Fiber is ideal for reinforcing the walls of a part, while Isotropic Fiber makes a part relatively stiff in all directions.

Walls to Reinforce drop-down: Select which walls to reinforce with fiber. Only appears when Concentric Fiber is selected from the Fiber Fill Type drop-down menu.

Concentric Fiber Rings field: Click and type to modify the number of rings on concentric fiber fill added per layer. The more rings, the stronger the part.

Start Rotation Percentage field: Click and type to set a point along the perimeter of the part at which the fiber path for the Concentric Fiber Rings will start, for all selected layers. Note: This value should default to 11% for the first fiber layer and increase by 2-3% over subsequent fiber layers to prevent seams or gaps in fiber.

Fiber Angles field: Click and modify the comma-separated list of angles, in degrees, that controls the direction of the fiber. Only appears when Isotropic Fiber is selected from the Fiber Fill Type drop-down menu.

Create Group button: Click to save the settings in the Editing Layers box for the selected layers. Appears when 3D view is enabled.

Pause After Layer toggle switch: Enable to pause the print after the selected layer. When enabled, a Pauses bar will appear at the bottom of the screen. Only appears when 2D view is enabled.

Scan After Layer toggle switch: Enable to insert a laser scan after the selected layer. When enabled, a Laser Scans bar will appear at the bottom of the screen. Only appears when 2D view is enabled; only enabled for Onyx parts. Note: Only Industrial Series printers can perform a laser scan.

Scan Mode drop-down: Select the speed of the scan. Only appears when Scan After Layer is enabled. Note: The speed of the scan is inversely related to the level of detail of the scan.

Metal part:

Insert Release Layer (Alpha) toggle switch: Enable to replace the selected layer with a layer of ceramic release material. This feature can be used to divide supports and enable easier support removal. Only appears if 2D view is enabled and the selected layer is not located within the raft.

The center of the page contains either a 2D or 3D model of the selected layer(s) of the part, indicated on the layer bar. This model depicts primary material in white, fiber in yellow, and release material in orange. You can select which surfaces and sections of the part to display in the Visibility drop-down.

Along the bottom of the page, you can see:

The selected layer and the total number of layers

The vertical height of the part up to the selected layer, to the right of the layer count.

Composite part:

Pauses bar: Only appears when the Pause After Layer toggle switch is enabled for at least one layer. Each layer with a pause inserted afterward is indicated with a box at the corresponding point along the bar. Click one of these boxes to load the respective layer in the center of the page. Note that clicking a box when in 3D view will automatically enable 2D view. Note: If you insert multiple pauses within close range of one another, new boxes will not be created; instead, the previously existing box will display the number of pauses inserted in that group of layers. Click the box to show all of the layers that have pauses inserted afterward in the group, then click a layer number to load that layer in the center of the page.

Laser Scans bar (Industrial only): Appears when the Scan After Layer toggle switch is enabled for at least one layer. Each layer with a scan inserted afterward is indicated with a box at the corresponding point along the bar. Click one of these boxes to load the respective layer in the center of the page. Note that clicking a box when in 3D view will automatically enable 2D view. Note: If you insert multiple scans within close range of one another, new boxes will not be created; instead, the previously existing box will display the number of scans inserted in that group of layers. Click the box to show all of the layers that have scans inserted afterward in the group, then click a layer number to load that layer in the center of the page.

Metal part:

Support Cuts bar: Only appears when the Insert Release Layer toggle switch is enabled for at least one layer. Each inserted release layer is indicated with a box at the corresponding point along the bar. Click one of these boxes to load the respective layer in the center of the page. Note that clicking a box when in 3D view will automatically enable 2D view. Note: If you insert multiple release layers within close range of one another, new boxes will not be created; instead, the previously existing box will display the number of support cuts within that group of layers. Click the box to show all of the associated support cuts, then click a layer number to load that layer in the center of the page.

Layer bar: This bar, labeled Materials, represents all the vertical layers which together make up the part. In 2D mode, you can click within the bar to select one layer and use the Editing Layers box in the top right corner to edit the settings of that layer. In 3D mode, you can click and drag within the bar to select multiple layers and use the Editing Layers box to edit the settings of that layer group.

The bottom right corner of the page contains the following buttons:

Revert: Click to erase all unsaved changes made to the part and return it to its last saved state. This box is only enabled after you have made changes.

Save: Click to save all changes made. This box is only enabled after you have made changes.

Part View: Click to return to the Part View page for the part in question. This box is only enabled when there are no unsaved changes.

Print: Click to navigate to the, from which you can print the part. This box is only enabled when there are no unsaved changes.

Topics:

Manual Fiber Routing

Insert a Pause after a Layer

Insert a Laser Scan after a Layer

Manual Fiber Routing

Eiger allows users to edit the fiber configuration on individual layers of their parts to provide additional strength or stiffness beyond what the automatically routed fiber can provide.

Add Fiber to Individual Layers

Open the Internal View page for the part in question. Accessing Laser Scan Data

Use the layer barat the bottom of the screen to select the layer or group of layers where you want to add fiber. Note: To select one particular layer, try switching the view mode to2D. Groups of layers cannot be selected in 2D view.

Enable theUse Fibertoggle switch in theEditing Layersbox in the top right corner of the screen.

Choose theFiber Fill Typethat you want to use.

If using Concentric Fiber fill: Choose which walls you would like to reinforce. Note: If you are not using Concentric Fiber fill, this option will not appear in theEditing Layersbox.

Set the number ofConcentric Fiber Ringsto appear in the part. Note: Number of concentric rings can also be specified for Isotropic Fiber fill to better reinforce the shell of the part.

Set theStart Rotation Percentfor the concentric rings of fiber in the layer.

If using Isotropic Fiber fill: Set theFiber Anglesfor the fiber in the part. Note: If you are not using Isotropic Fill, this option will not appear in theEditing Layerspanel.

Press theSavebutton to save the current fiber settings.

Remove Fiber from Individual Layers

Open the Internal View page for the part in question.

Use the layer barat the bottom of the screen to select the layer or group of layers where you want to remove fiber. Note: To select a single, specific layer, try switching the view mode to2D. Groups of layers cannot be selected in 2D View.

Disable theUse Fibertoggle switch in theEditing Layersbox in the top right corner of the screen.

Press theSavebutton to save the current fiber settings.

Insert a Pause after a Layer

Inserting a pause after a print layer allows you to visually inspect the progression of the print before proceeding. The printer will remain paused until you manually resume the print from the touchscreen.

Open the Internal View page for the part in question.

Click the 2D toggle button along the top of the screen.

Click within the layer bar to select the layer you want to pause after.

Enable the Pause After Layer toggle switch in the Editing Layers box.

Repeat steps 3 - 4 for every layer that you would like to pause after.

Press Save in the bottom right corner.

Insert a Laser Scan after a Layer

Laser scans can be added to any Onyx or Onyx FR part printed on an Industrial Series printer. Laser scans can be used for in-process inspection along the X, Y, and Z axis.

Open theInternal Viewpage for the Onyx part in question.

Click the2Dtoggle button in the top right of the screen.

Click within the layer bar to select the layer you want to scan after.

Enable theScan After Layertoggle switch in theEditing Layersbox in the top right corner of the screen.

Choose aScan Modeoption from the drop-down menu. Note: The better the quality of the scan, the longer the scan of the layer will take. TheEstimated Scan Timewill appear in the top left section of the screen when a scan is added and will adjust automatically for the quality of the scan selected.

Press Save to save the part with the scan.

For information on accessing laser scans during or after a print job, see.

You can navigate to the Build View page by selecting a build from the Builds page, or by clicking the Print button in the bottom right corner of the Part View or Internal View pages. From the Build View page, you can edit build settings, print a part, edit or save a build (which consists of multiple parts), or print a build.

The left-hand side of the page contains the following:

Build name field: Click on the build name in the top left corner and start typing to rename the build.

Build Details panel: This panel on the left-hand side of the page contains the following sections: Print to Offline Printer

Build Details drop-down: This section displays estimated print time, material volumes, and material cost.

Errors drop-down: This section lists build settings that would cause your print job to fail. You must resolve all errors listed here before attempting to print. Only appears when Eiger detects problems with your build.

Warnings drop-down: This section warns you of build settings that may negatively affect print quality. We highly recommend that you resolve all warnings listed here before attempting to print. Only appears when Eiger detects potential problems with your build.

Print bed preview: Preview the build on the print bed.

Click a part to select it. This action will load that part in the Current Selection box within the Build Settings panel.

Click and drag a part to change its position on the print bed.

Click and drag within the preview to view the part from multiple angles.

The Build Settings panel on the right-hand side of the page contains:

Printer Type drop-down: Select the type of printer on which to print the part. The options in the drop-down menu will be limited by the material you selected earlier.

Select Printer drop-down: Click to open a drop-down menu in which you can select a printer or choose to download the build. The drop-down menu includes the following subsections:

Available: Printers listed under this subsection are available for printing.

Busy: Printers listed under this subsection are currently printing, but you can add this print job to their queue.

Offline: Printers listed under this subsection are currently powered off or not connected to the Internet. You can add this print job to their queue to be completed when they come online.

Download: Select the Export Build option listed under this subsection to download the print file to your computer. For more information, see.

Parts In Build section:

Add Parts button: Click to load a pop-up window featuring:

Search bar: Click and type to load matching part names in the list of parts below.

Scrollable list of parts: Each part displays its name, owner, material icons, part preview, and the number of copies already included in the build.

Click a part to add it to the build. To add multiple of the same part to the build, click that part in the list multiple times.

Done button: Click to exit the window.

List of parts in the build:

Click a part name to select that part on the print bed and load it in the Current Selection box.

Click the X button next to a part name to remove that part from the build.

Cloud Print Generation toggle switch: When enabled, Eiger handles build computation in the cloud, rather than in your web browser, allowing for faster print generation and reducing local resource use.

Current Selection box: This box lists the part name and version number. Only appears when a part is selected.

field: Type a value, in degrees, to rotate the selected part around its center. Note that large parts may change their position on the print bed to ensure that they stay within the printable area.

X and Y fields: Type a value to change the position of the part on the XY plane of the print bed.

The bottom right corner of the page contains the following:

Part View button: Only enabled when a part is selected. Click to return to the Part View page for the selected part.

Save Build button: Only appears when there are multiple parts in the build. Saved builds are accessible from the Builds page.

Print button: Click to print to an available printer or to manage queue options for offline or busy printers.

A pop-up window will display the following information:

Print Details section: Lists build name, material volumes, job duration, and estimated queue time (if a queue has already formed for this printer).

Material Warnings section: Appears if the selected printer does not have the sufficient material for the print.

Printer Queue section: Lists the name, materials, number of copies, initiating user, and estimated print time of each queued print job. Only appears if a queue has already formed for this device.

Status section: Displays printer status: busy, available, etc.

Add to Queue button: Click to add the print job to the end of the queue.

Print Next button: Click to add the print job to the beginning of the queue, preempting all other queued print jobs. Only appears if a queue has already formed for this printer.

Print Now button: Click to begin printing immediately.

Export Build button: Replaces the Print button when Export Build is selected from the Select Printer drop-down menu. Click to download the MFP file for the build that you have created. Note that exporting a build containing two or more parts will add that build to the Builds page.

Topics:

Creating a New Build

Editing Builds

Add Parts to a Build

Organize Parts in a Build

Printing a Part

Print to Online, Available Printer

Print to Online, Busy Printer

Print to Offline Printer

Creating a New Build

Open the Part View page for one of the parts that the build will include.

Configure the part as needed and pressSave. Add Parts to a Build

PressPrintto open the Build View page.

Press theAdd Partsbutton in theBuild Settingspanel on the right side of the screen and select at least one additional part from the pop-up list.

Position all parts as desired on the print bed.

SelectSave Buildin the bottom right corner to create the build.

Editing Builds

Add Parts to a Build

Open the Build View page for the build in question.

Press theAdd Partsbutton in theBuild Settingspanel on the right-hand side of the screen.

Select all parts that you wish to add to the build from the list in the pop-up window, then press Done. Note: To add multiple of the same part, select it repeatedly from the list of parts.

SelectSave Buildin the bottom right corner to save all changes to the build.

Organize Parts in a Build

Open the Build View page for the build in question.

Perform as many of the following functions as desired:

Add all desired parts to the build. For more information, see, above.

Change the placement of a part on the print bed following one of the methods below:

Click and drag the part to a different location on the print bed.

Click a part or select it from the Parts In Build list in theBuild Settingspanel, then type new values into its X and Y fields to change its location on the XY plane of the print bed.

Select a part and change the value in its field in theCurrent Selectionbox to rotate the part about its center.

To remove a part from the build, click theXbutton to the right of its name in the Parts In Build list.

SelectSave Buildin the bottom right corner to save all changes to the build.

Printing a Part

If your printer is connected to Eiger, printing is as easy as pressing a button. Please make sure that all part and build settings are configured to your satisfaction and that the print bed is set up and glued, then continue on to one of the following subsections. Note: The print head will become hot during the printing process. Exercise caution when working near the nozzles.

Before initiating a print, ensure that the selected printer has the correct materials loaded.

Print to Online, Available Printer

Navigate to the Build View page for the part in question.

Select a printer from theSelect Printer drop-down menu, listed under Available.

Move the part(s) to the desired position on the print bed.

Enable or disable theCloud Print Generationtoggle switch as desired.

Press the Printbutton.

Verify the print details and address any material warnings listed in the pop-up window.

Select Print Now.

Print to Online, Busy Printer

Navigate to the Build View page for the part in question.

Select a printer from theSelect Printer drop-down menu, listed underBusy.

Move the part(s) to the desired position on the print bed.

Enable or disable theCloud Print Generationtoggle switch as desired.

Press thePrintbutton.

Verify the print details and address any material warnings listed in the pop-up window.

SelectAdd to Queue to add the print to the end of the print job queue for that printer, or selectPrint Nextto add the print to the top of the print job queue for that printer.

Print to Offline Printer

Navigate to the Build View page for the part in question.

Open the Select Printer drop-down menu in the Build Settingspanel and select Export Build, listed under Download.

Move the part(s) to the desired position on the print bed.

Enable or disable theCloud Print Generationtoggle switch as desired.

Pressthe Export Buildbutton in the bottom right corner of the screen.

Save the exported file to a FAT32-formatted USB drive and plug the USB drive into your printer. Note: Do not use the factory reset USB drive that came with your printer.

Select the menu icon from the dashboard.

Select theStoragetile from the menu options.

Select the Print From Storagetile from the menu options.

Select the part file on the screen to print the part.

Topics:

Printing with Traditional Supports

Printing with Turbo Supports

When printing via the Fused Filament Fabrication (FFF) process, heated material is extruded from the print head to create a printed part, one layer at a time. As this material is very flexible, it needs to adhere to a solid surface or it will lose shape. On the first layer of a part, the print bed is the solid surface onto which material is extruded. For parts that are at least as wide at the base as they are at the top, the previous layer becomes this solid surface as it cools or becomes more rigid. However, when printing parts with arches, flanges, or other overhanging features, the plastic needs something else to serve as a surface to adhere to. In these cases, support material is built up with the part to provide a surface for the overhanging features to print on. Supports are printed in the same plastic material as your part and are easy to break off after printing, allowing you to print complex geometries while still achieving part accuracy with minimal post-processing.

Printing with Traditional Supports

In Eiger, users can enable or disable supports for any part. If theUse Supportstoggle switch is enabled, support material and tool paths will automatically generate under any overhanging features that would require supports to be successful. For Onyx, any feature that is greater than 45 from vertical will require supports; for Nylon, supports generate under any overhang that is more than 30 from vertical.

Supports generate under overhangs and features in an accordion pattern of single walls. Since supports are less dense than the walls and infill patterns of the part, they can be easily snapped or peeled off of the finished part. Further, there are occasional instances where users may want to change the angle, in the XY plane, that the supports generate in. If that is the case, the XY angle of the support tool paths can be controlled with theSupport Anglefield in the EigerPart Viewpage. For normal support patterns, a support angle of0means that the support tool paths will run parallel to the X-axis.

Printing with Turbo Supports

Turbo supports are a step up from the way supports are traditionally printed. Parts that have large overhangs or unsupported cavities will require a lot of support material to print successfully, leading to increased printing time and part cost. Turbo supports help reduce the time and material used to print support-heavy parts by using a different tool path pattern. Turbo supports will print more sparsely for the majority of the print, then change to a tighter pattern as the supports get closer to the floor of the supported feature. The sparse support sections will provide the needed strength and stability for the part but will print much faster than a traditional support pattern. The tighter support pattern will look very similar to normal supports and is intended to bridge the gaps between the sparser support sections to provide a very stable surface for the floors to generate over.

Turbo supports, like any other tool path or layer information, can be viewed in your partsInternal Viewin Eiger. By default, support tool paths are generally disabled for viewing, so they will show up as ghosted white lines. The tool paths can be enabled for viewing by expanding theVisibilitymenu and clicking the icon next toSupport Material. The turbo support lines will be rotated 90 from theSupport Anglevalue that was designated on thePart Viewpage. The final section of turbo supports that directly supports the part will generate at the designated support angle; the height of this section depends on layer height, part geometry, and part settings.

To enable or disable turbo supports, click theTurbo Supportstoggle switch under theSettings tab in thePart Viewpage.

The Auto-Pause feature is designed to alert you if your printer is running low on plastic or fiber, if applicable, so as to prevent your printer from running out of material during a print. This feature only works if you use the Meter Load option when loading materials. Should Eiger or your printer find that there is less material loaded into the printer than is needed, you will be prompted with the following options:

Turn the Auto-Pause feature on: This will cause your print to pause if the amount of remaining material becomes too low so that you can replace it and continue your print.

Turn the Auto-Pause feature off: This will cause your printer to run regardless of the amount of material that is left, potentially leading to a failed print.

Cancel the print: The print will be canceled. It is not possible to resume a canceled print.

Reload new material: Immediately swap out the partial spool of material for a new spool and continue the current print.

If you choose to enable the Auto-Pause feature, either through Eiger or on your printer, and the print does pause, you will receive a notification on the printer touchscreen and via email.

Enable and Disable Auto-Pause Feature in Eiger

When sending a part to a printer, Eiger will automatically check whether the printer has enough material to run the print. If material supplies are too low, you will receive an onscreen pop-up notification asking if you would like to use the Auto-Pause feature. When printing from Eiger, Auto-Pause is enabled by default.

If Eiger determines that you do not have enough material to print a part, you will see a pop-up like this one: Auto-Pause and Material Metering

Enable and Disable Auto-Pause Feature on your Printer Dashboard

For more information, see.

Devices can be added to an Eiger organization to allow for online printing and monitoring, material tracking, printing statistics, and other features. Once a device is registered to an organization, it can be accessed by all users in that organization. The Devices or Printers page lists all devices registered to your organization.

Note that there are two names for this page. If there are any Metal X System devices registered to your organization, then thetitle of the page will appear in the top bar, sidebar, and the page itself as Devices; in addition,links to the Wash Jobs and Sinter Jobs pages will appear in the sidebar.(For more information on these pages, see Wash Jobs and Sinter Jobs.) Otherwise, the title of the page will appear as Printers.

Note: For the purposes of our documentation, the Devices / Printers page will be referred to as the Devices page.

Device Info page

From left to right, the horizontal bar near the top of the page contains:

List/Tile View icons: Click the desired icon to change the page layout from a list of devices to a collection of device tiles, or vice versa. The icon that is not currently selected is grayed out.

Filters drop-down: Click and start typing to generate a list of suggested device models, device names, and materials. Click one of the entries in the list to filter all builds by that property, or press the Enter key to filter by build names containing the typed letters. Note: You can apply multiple filters by repeating this process.

Register Device button: Click to register a new device to your organization. For more information, see Register a Device.

The body of the page lists all devices registered to your Eiger organization. The layout of the page depends on whether Tile View or List View is enabled. Selecting a device takes you to its .

You can navigate to the Device Info page of any device in your organization by selecting the device in question on the Devices page.

Print Jobs

From left to right, the horizontal bar near the top of the page contains:

Device name and type

Update Device button: Click to remotely update the device firmware. Only enabled when the device is online and its status is Ready.

Download Logs button: Click to download the device logs. Only enabled when the device is online.

Actions button: Click the [] button in the top right corner to load a drop-down menu containing the following options:

Screen Capture: Click to take a picture of the current state of the device touchscreen. Only appears when the device is online.

Webcam Capture: Click to take a picture of the print bed area using the camera installed in your device. Only appears if the device is online and is either a Metal X or Industrial Series printer.

Activate Warranty: Click to activate the warranty for this device. Only enabled when there is no active warranty associated with the device.

Rename Device: Click to change the name of an offline device. Only enabled for the organization owner. For more information, see Renaming a Device.

The topmost section of the page lists the device type, name, and status. It also contains the following features:

Progress bar: Displays the progress of any currently running job, as well as the remaining time in the print (if applicable).

If the device is a composite printer:

Preheat Plastic button: Click to preheat the plastic nozzle on the print head of the printer in question. Only enabled when the printer is online but not currently printing.

Preheat Fiber button: Click to preheat the fiber nozzle on the print head of the printer in question. Only appears if the printer is fiber-capable; only enabled when the printer is online but not currently printing.

Cool Printer button: Click to cool the nozzles on the print head of the printer in question. Only enabled when the printer is online but not currently printing.

If the device is a Metal X printer:

Preheat Metal button: Click to preheat the metal material nozzle on the print head of the printer in question. Only enabled when the printer is online but not currently printing.

Preheat Release button: Click to preheat the release material nozzle on the print head of the printer in question. Only enabled when the printer is online but not currently printing.

Preheat Bed button: Click to preheat the print bed of the printer in question. Only enabled when the printer is online but not currently printing.

Stop button: Click to cancel the current print job. Only appears if the device is a printer; only enabled while a print job is in progress.

The Status table reports the following information:

If the device is a printer:

If a print job is in progress:

Name of the current print

Name of the user who started the print

Layer currently being printed

Status of the primary material (either plastic or metal material)

Temperature of the corresponding nozzle, in Celsius

Material name, if any is loaded

Quantity remaining, if material was loaded using the Meter Load utility

Status of the secondary material (either fiber or release material)

Temperature of the corresponding nozzle, in Celsius

Material name, if any is loaded

Quantity remaining, if material was loaded using the Meter Load utility

If the device is a furnace:

Temperature status line; may read Note: Data may not be current if furnace is offline.

Inert Gas: Displays the pressures, in kPa, of the CLC and reserve cylinder. Only appears if the furnace is online.

Mix Gas: Displays the pressures, in kPa, of both mix gas cylinders. Only appears if the furnace is online.

Supply Filter: Displays the number of runs before the supply filters need to be replaced.

Exhaust Filter: Displays the number of runs before the exhaust filter needs to be replaced.

Tube: Displays the total number of runs for which the tube has been installed.

The Print Queue section lists any jobs currently in a printers queue. These jobs will print one at a time, in the order shown, as the printer becomes available. At the end of each row is an Actions button; if clicked, this button loads a drop-down menu containing options to open, print, or export the selected build.

The last section of the page lists all jobs assigned to the device in question. For more information on the In Progress, Sinter History, and Print History tables, see Sinter Jobs and .

Topics:

Register a Device

Remove Device from Organization

Register a Device

Navigate to the Devices page.

Press theRegister Devicebutton in the top right corner of the page.

Find your devices ID and access key on the stickers provided with your Markforged device, or on the System Info screen. You can find the System Info screen by powering on the device and navigating to Menu > Settings > System Info.

Enter the desired device name, device ID, and access key into their respective fields. Note: You do not need to include any hyphens in the Device ID field.

Click Register Device.

Remove Device from Organization

To remove a device from an organization, please contact Markforged Support.

Eiger maintains a record of all print, wash, and sinter jobs within your organization. The Print Jobs page can be accessed fromthe navigation bar at the top of the page.

From the Print Jobs page, you can reprint, reconfigure, and rate the quality of jobs that have previously been printed across any printer associated with your organization.

Note that prints that are started offline via USB and have not been specifically imported (see more information below) will not appear on this page.

The top right corner of the page contains:

Import Print Job button: Click to import a print job that was run offline to the list on this page. For more information, see Importing a Print Job.

Scan Inspection

The table of print jobs contains the following elements:

Filters:

Filter by print job name field: Type inside to filter the print jobs in the table by name. The contents of the table will update automatically with matches.

Drop-down filters: Click and select from the drop-down menus to filter the print jobs in the table by the following:

Owner: The user who submitted the print job.

Material: The materials in which the part was printed.

Status: The current completion status of the print job, or, if completed, the quality rating of the print job.

Series: The series of printer on which the print job was run.

Printers: The name of the printer on which the print job was run.

Has Imagestoggle switch: Enable to filter the table by print jobs which contain camera images.

Has Scans toggle switch: Enable to filter the table by print jobs which contain laser scans.

Column headers: Click any column header to sort the table by that category; click that column header a second time to reverse sort the table by that category. The column headers are as follows:

Print: Lists the name of the print job and icons for any scans or images that may have been taken.

Materials: Lists the materials that were used in the print.

Device: Lists the name of the printer that ran the print job.

User: Lists the name of the user who initiated the print job.

Date: Lists the date and time at which the print job was processed.

Print Time: Lists the total time taken to run the print job.

Rating: Shows the user rating of the quality of the printed part.

Print jobs: Each row in the table represents one print job. In addition to the information provided in each column (described above), you can perform the following actions:

Click the camera icon under the Print column to view images associated with that print job. Only appears for print jobs during which images were taken.

Click the Rate Print button under the Rating column to rate the quality of the print.

Click the Actions button at the rightmost end of the row to load a drop-down menu containing the following options:

Open Build: Click to open the Build View page for this print job. Only appears for builds that were printed directly from Eiger, instead of being exported to USB. For more information, see Build View.

Print Again: Click to open a pop-up window from which you can run this print job again, with all print and build settings intact. To close the pop-up window without initiating a print, press the Esc key on your keyboard or click outside of the pop-up window on the Eiger page. This pop-up window contains the following features:

Printer drop-down menu: Select a printer for this print job.

Add to Queue button: Click to add the print job to the end of the queue for the selected printer.

Print Next button:Click to add the print job to the beginning of the queue for the selected printer, preempting all other queued print jobs.

Print Now button: Click to initiate the print job immediately on an available printer.

Export Build: Click to download the MFP file for this print job to your computer.

View Camera Images: Click to view camera images taken during the print. Only appears for print jobs during which images were taken.

View Laser Scans: Click to view laser scans taken during the print. Only appears for print jobs that included laser scans. For more information, see .

See More button: Click to load up to ten more print jobs into the table. Only appears if there have been more print jobs run within your organization than are displayed on the page.

Note: Some print jobs will be marked Missing build, indicating that the build or its parts are not available.

Topics:

Importing a Print Job

Troubleshooting and Common Error Messages

Insert a USB drive into the USB port on your printer.

Select the menu icon from the dashboard. Troubleshooting

Select theStoragetile from the available options.

Select thePrint Job Historytile from the available options.

Select the print job from the recent history. Note: Print jobs with completed laser scans will have a laser scan icon in the print job tile. If the laser scan is still in progress, the icon will not appear, and the scan will not be able to be exported with the print job.

Press theOKbutton on theExport Completescreen. Note: If the export encounters any issues, you will be presented with a screen detailing the failure. Please see the section below for more information.

Remove the USB drive from the printer and insert it into your computer.

Open Eiger and navigate to thePrint Jobs page.

Press theImport Print Jobbutton in the top right corner of the page.

Select the file from your USB drive.

Wait for thePrint Job Importerto readImport Complete, then press theDonebutton.

Troubleshooting and Common Error Messages

Depending on your workflow and the state of connectivity of your printer, you may see the following messages during the process of saving and importing your print job.

Export Notice: Files Automatically Uploaded:If you see this notice, then your print was started online and any laser scan files were likely already imported directly to your print job in Eiger. If you cannot find the scan files in Eiger, they may have been erased to make room for additional files on your printer.

Export Notice: Files Evicted:If you see this notice, then your print was started via USB and any laser scan files were likely erased from your printer to make room for new files.

Print Job Importer: Different Eiger Instance:If you see this notice, then you are trying to load a print job into a different Local Storage Eiger instance than the one that the part was originally exported from. Print job files must be loaded into Local Storage Eiger on the same machine from which the part was sliced, saved, and exported.

Print Job Importer: Local Storage Content:If you see this notice, then you are trying to import a print job file into Cloud Eiger that contains data originally sliced and stored in an instance of Local Storage Eiger. To maintain security of part data, files for parts originally exported from Local Storage Eiger cannot be imported into Cloud Eiger.

Topics:

Wash Jobs Page

Track Parts through the Wash Process

The Wash Jobs page provides a place for you to record initial and end masses of parts, allowing you to track your parts through the Wash-1 debinding process and helping you determine when a part is fully debound and ready for sintering. You can find this page by clicking the Wash Jobs link in the sidebar on the left-hand side of the page. Note that the Wash Jobs and Sinter Jobs links will only appear if there is at least one Metal X System device registered to your organization.

When an online Metal X printer completes a print, the parts are immediately listed on the Wash Jobs page. Parts that are exported for offline printing are also sent to the Wash Jobs page. For more information on printing metal parts, please see Printing a Metal Part.

Note that the Wash-1 operates offline and does not connect directly to Eiger; note also that Eiger only recommends minimum Wash-1 chemical debinding times. It is important to fully debind each part in the Wash-1, to avoid potentially damaging wax buildup in the furnace. The Opteon SF79 solvent will not damage the part, and a printed part cannot be over-washed. However, a part that remains in the immersion chamber for an extended period may be jostled and damaged by contact with other parts or by the Wash-1 operator. We recommend carefully tracking wash times and batching wash cycles to avoid physical damage.

You must also confirm Eigers recommended wash times by carefully weighing parts after each wash cycle and moving them to the Sinter-1 only when completely washed. See the flowchart below.

Unloading Parts

Note: To calculate % mass loss, subtract the mass of the washed (brown) part from the mass of the unwashed (green) part, then divide by the mass of the green part.

By default, the Wash Jobs page displays four tables: Ready to Wash, Washing, Drying, and Wash History. For more information on the role Eiger plays in the wash process, see Track Parts through the Wash Process, below.

Toward the top of the page, there are the following elements:

The blue button in the top right corner will change when you select one or more parts from one of the tables. Its resultant function will depend on the table containing the selected part(s).

Default: Add from Library button. When you are ready to wash one or more printed parts, click this button to bring up the Add Part to Wash Jobs window, which features:

Counter of total parts added.

Search bar: Click and type to load matching part names: see the bullet point immediately below.

Scrollable list of parts: Each part displays its name, owner, material icons, and part preview. Click to add the selected part to the Ready to Wash table.

Click the X to the right of a part thatyou'veadded to cancel the action.

Load More button: Click to load more parts within the pop-up window.

Done button: Click to exit the window.

Ready to Wash: Wash Selected button. When you are ready to place the selected part(s) in the Wash-1, click this button to bring up a pop-up window.

Initial Mass (g) fields: Click and type to enter the initial mass of each selected part, in grams.

Next button: Click to start the timer on the estimated wash time. Ensure that you have placed the part(s) within the Wash-1 station. For more information, see Loading Green Parts.

Done button: Click to exit the pop-up window. Note that the part(s) will now be listed within the Washing table.

Washing: Dry Selected button. When the estimated wash time has passed, click this button to move the selected part(s) to the Drying table and start the timer for remaining drying time. Ensure that you remove the part(s) from the immersion chamber at this time.

Drying: Mark Selected as Done button. Click to move the selected part(s) to the Wash History table.

Wash History: Rewash Selected button. See the description of the Wash Selected button, above.

Tabs: Click one of the following tabs to only show the corresponding tables on the page:

All

Ready to Wash

In Progress: Click to show only the Washing and Drying tables

Wash History

Search bar: Click and type to filter the contents of every table on the Wash Jobs page to just those parts whose names or the names of the users washing or drying them match your query.

The Ready to Wash table lists parts that have not yet been washed. The table contains the following:

Add from Library button: When you are ready to wash a part, click this button to bring up a pop-up window, which features:

Counter of total parts added.

Search bar: Click and type to load matching part names: see the bullet point immediately below.

Scrollable list of parts: Each part displays its name, owner, material icons, and part preview. Click to add that part to the Ready to Wash table.

Click the X to the right of a part thatyou'veadded to cancel the action.

Load More button: Click to load more parts within the pop-up window.

Done button: Click to exit the window.

Each part within the table lists the following information:

Print name, preview, estimated wash time, material, the user who printed it, the time at which the print completed, build name

Actions button: Click the [] button to load a drop-down menu containing the following options:

Start Wash: When you are ready to place this part in the Wash-1, click this option to bring up a pop-up window.

Initial Mass (g) field: Click and type to enter the initial mass, in grams.

Next button: Click to start the timer on the estimated wash time. Ensure that you have placed the part within the Wash-1 station. For more information, see Loading Green Parts.

Done button: Click to exit the pop-up window. Note that the part will now be listed within the Washing table.

Mark as Drying: When the estimated wash time has passed, click this option to move the part to the Drying table and start the timer for remaining drying time. Ensure that you remove the part(s) from the immersion chamber at this time.

Mark as Done Drying: Click to move this part to the Wash History table.

Copy Part: Click to create a duplicate of this part within the Ready to Wash table.

Discard Part: Click to remove this part from the Wash Jobs page.

See More button: Click to load more parts into the table. Only appears if there have been more parts added to the Ready to Wash table than are displayed on the page.

The Washing table lists currently washing parts.

Each part within the table lists the following information:

Print name, preview, progress bar, time remaining until estimated wash time has passed, material, the user who is washing it, and the user who printed it.

Initial mass (g): Click in this area of a given wash job and start typing to enter the initial mass, in grams, of the green part.

Actions button: Click the [] button to load a drop-down menu containing the following options:

Mark as Drying: When the estimated wash time has passed, click this option to move the part to the Drying table and start the timer for remaining drying time. Ensure that you remove the part(s) from the immersion chamber at this time.

Mark as Done Drying: Click to move this part to the Wash History table.

Discard Part: Click to remove this part from the Wash Jobs page.

See More button: Click to load more parts into the table. Only appears if there have been more parts added to the Washing table than are displayed on the page.

The Drying table lists currently drying parts.

Each part within the table lists the following information:

Print name, preview, time remaining until estimated drying time has passed, time at which its most recent wash was completed, material, the user who washed it, and the user who printed it.

Initial mass (g): Click in this area of a given wash job and start typing to enter the initial mass, in grams, of the green part.

Actions button: Click the [] button to load a drop-down menu containing the following options:

Additional Wash Time: If you have weighed the dried part and determined that there has been insufficient mass loss, click this option to open a pop-up window:

Initial Mass (g) field: Click and type to enter the initial part mass, in grams.

Next button: Click to start the timer on the estimated wash time. Ensure that you have placed the part within the Wash-1 station. For more information, see Loading Green Parts.

Done button: Click to exit the pop-up window. Note that the part will now be listed within the Washing table.

Mark as Done Drying: Click to move this part to the Wash History table.

Discard Part: Click to remove this part from the Wash Jobs page.

See More button: Click to load more parts into the table. Only appears if there have been more parts added to the Drying table than are displayed on the page.

The Wash History table lists parts that have finished drying and are either waiting to be weighed or have been found ready to sinter.

Each part within the table lists the following information:

Print name, preview, time at which its most recent wash cycle was completed, total time to wash, material, the user who washed it, and the user who printed it.

Initial mass (g): Click in this area of a given wash job and start typing to enter the initial mass, in grams, of the green part.

End mass (g): Click in this area of a given wash job and start typing to enter the mass, in grams, of the brown part. If this value does not indicate that sufficient mass loss has taken place, both mass values will be highlighted in red; you will need to wash this part again before it can be sintered.

Actions button: Click the [] button to load a drop-down menu containing the following options:

Additional Wash Time: If you have weighed the dried part and determined that there has been insufficient mass loss, click this option to open a pop-up window:

Initial Mass (g) field: Click and type to enter the initial part mass, in grams.

Next button: Click to start the timer on the estimated wash time. Ensure that you have placed the part within the Wash-1 station. For more information, see Loading Green Parts.

Done button: Click to exit the pop-up window. Note that the part will now be listed within the Washing table.

Discard Part: Click to remove this part from the Wash Jobs page.

See More button: Click to load more parts into the table. Only appears if there have been more parts added to the Wash History table than are displayed on the page.

Track Parts through the Wash Process

The Wash Jobs page notifies you of how long parts need to wash. This section will guide you on how to manually move printed parts through the washing, drying, and wash history processes. The main Wash Jobs page displays a list of printed parts that are ready to be washed. The Wash Time column indicates how long each part should remain in the Wash-1 station to be completely debound.

To begin tracking a part through the wash process, first select which part(s) you want to wash from the Ready to Wash table, then click Wash Selected in the top right corner of the screen.

Weigh your printed parts on a 0.01g-resolution scale and enter their initial masses into the respective fields in the pop-up window. Eiger will then prompt you to place your selected parts into your Wash-1 station. Note: For more detailed information on how to properly load parts into the Wash-1 station, see Loading Green Parts.

Once all parts have been loaded in the Wash-1 station, press Next to move each selected part to the Washing table and initiate the timer indicating the wash duration of each.

Click Done in the bottom right corner of the pop-up window to return to the main Wash Jobs page.

To view the parts progress, scroll down to the Washing table, or click the In Progress tab on the Wash Jobs main screen. The Washing and Drying tables display how long parts have been washing or drying, respectively, in the Wash-1 station.

When the washing timer indicates that the parts have finished washing, transfer the parts to the drying chamber following the instructions in.

Once you have finished transferring the parts to the drying chamber, select them from the Washing table. Select Dry Selected in the top right corner of the page to indicate that the drying process has begun. The parts will immediately be moved from the Washing table to the Drying table, which will show you how long the part needs to remain in the drying stage.

When the drying timer indicates that the parts have completed the drying stage, select the parts in the Drying table and select Mark Selected as Done in the top right corner of the page to send the selected parts to the Wash History table.

Weigh the dried parts individually and calculate the percentage mass loss of each part, according to the flowchart above.

If there is insufficient mass loss: Select Additional Wash Time from the Actions drop-down menu for that part, enter the current brown mass, and begin the wash process again. The part will be moved to the Washing table.

Otherwise, continue on to the next part until all parts have been weighed and assessed for mass loss.

You have the option to insert the final mass of washed parts in the End Mass (g) column of the Wash History table. Click inside the End Mass (g) field for the part in question and type the final mass, in grams. If the final mass does not reflect the full required mass loss, a warning will be displayed to inform you that the part has not been washed properly. See the bullet point under step 9, above.

Topics:

Sinter Jobs Page

Run Details Page

Sinter Jobs

The Sinter Jobs page lists all in-progress and completed sintering jobs. When a job completes, Eiger moves it from the In Progress table to the Sinter History table. To view more information on a sinter run, click the link labeled View in the Details column of the sinter job in question.

Note that the Wash Jobs and Sinter Jobs links will only appear in the sidebar if there is at least one Metal X System device registered to your organization.

Submitting a Support Ticket The table labeled In Progress contains the following:

Column headers: Time started, furnace, status, progress, time left, material, details

Sinter jobs: Each row in the table describes one sinter job. In addition to the information provided in each column (described above), you can click the following button for a given sinter job:

Click the View button, listed under Details, to open the Run Details page for that sinter job. See Run Details, below, for more information.

See More button: Click to load more sinter jobs into the table. Only appears if there are more sinter jobs currently in progress than are displayed on the page.

The table labeled Sinter History contains the following:

Column headers: Time started, furnace, status, total sinter time, time left, material, details

Sinter jobs: Each row in the table describes one sinter job. In addition to the information provided in each column (described above), you can perform the following action:

Click the View button, listed under Details, to open the Run Details page for that sinter job. See Run Details, below, for more information.

See More button: Click to load more sinter jobs into the table. Only appears if there have been more sinter jobs run within your organization than are displayed on the page.

Run Details

The Run Details page displays information on the selected sinter run, such as run duration and gas usage. This page can be accessed by clicking the View button to the right of a sinter job on the Sinter Jobs page.

The top right corner of the page contains the Request Support button, which, when clicked, loads the Get Support pop-up window. Here you can describe the sinter run issue that you are experiencing and submit the issue description to Markforged Support. For more information, see .

The body of the page includes the following sinter run details: status, job ID, material, time started, time completed, total run time, inert gas used (estimated, in liters), and mix gas used (in kilopascals).