Maven Clinic FAQs

Right now, you cannot use your insurance to cover the cost of a Maven appointment. But in many cases, the cost of a Maven appointment is less than a co-pay! If your provider writes you a prescription, you can use your insurance at the pharmacy when you're picking up your medication.

Because members use Maven without going through their insurance companies, we do our best to keep prices as affordable as possible, particularly with the option of packages. To learn more about our package offerings and to purchase, click a link below:

Mental Health https://www.mavenclinic.com/mental-health-packages

Nutrition: https://www.mavenclinic.com/nutritionist-packages

When you schedule an appointment, there is a pre-authorized charge placed on the card to ensure that funds are available for the appointment. Those funds will be released and no charge will go through if you cancel within 10 minutes of booking the appointment or greater than 24 hours before the start of the appointment. You should see the charge disappear from your bank statement within 5-10 days of canceling, but often much sooner.

The pre-authorized charge will be completed and your credit card will be charged whenever you complete an appointment or cancel/reschedule an appointment more than 10 minutes after scheduling it and less than 24 hours prior to the start time.

Yes! The majority of insurance coverage hasn't yet accepted telemedicine as a covered service, so in most cases insurance cannot be used to cover the cost of Maven appointments. We offer appointment packages for both Mental Health and Nutrition appointments to help keep the cost of meeting as affordable as possible. The packages were offer are listed below:

Mental Health

Three 40-minute Appointments: $195

Five 40-minute Appointments: $300

Ten 40-minute Appointments: $550

Nutrition

Three 20-minute Appointments: $70

Five 20-minute Appointments: $115

Ten 20-minute Appointments: $225

To learn more about our package offerings and to purchase, click a link below:

Mental Health https://www.mavenclinic.com/mental-health-packages

Nutrition: https://www.mavenclinic.com/nutritionist-packages

To enter your pharmacy information, you can select "My Appointments" from the Maven side menu, then select the individual appointment to view. There, you'll see a Pharmacy Information option where you can fill out all relevant details.

Here's a quick trick: if you search by the zip code of your pharmacy (instead of your home zip code) as the zip code and the pharmacy store number as the pharmacy name, you'll see your pharmacy and be able to select it for your practitioner! For example, if your Walgreens is Walgreens Store #12345, I recommend entering "12345" in your pharmacy name spot to search.

To enter a referral or promo code, please sign into Maven via the website or the App. You can first click "Account Settings" on the left side. Once there, you'll need to scroll to Payments and Credits, and click "Edit Payment Method." After that, you'll be able to scroll down past the credit card information fields, and you'll see a place to add your referral code. After entering the code, officially click "Apply Code." It's important that you apply this code before you book as it cannot be applied after.

The cost of a Maven appointment varies based on the type of provider you see and the length of your appointment.

Nutritionists, Physical Therapists, Doulas, Lactation Consultants$25 for a 20 minute appointment

Nurse Practitioners, Midwives$18 for a 10 minute appointment

Physicians$35 for a 10 minute appointment

Mental Health Specialists$70 for a 40 minute appointment$20 for a 10 minute introduction (first week only)

Coaches$50 for a 30 minute appointment

Psychiatric Nurse Practitioners$90 for a 30 minute appointment

Maven also offers an employer-sponsored family benefit program.To find out if your or your partner's employer offers free access to Maven, please contact your employers Human Resources department.

To use Maven, you can use an Apple iOS device (iPhone/iPad/iPod Touch), an Android device, or a computer with a front-facing camera and a microphone.

You can download the iOS app or Android app (for free!) from the App Store. From a computer, you can sign into your Maven account directly from Mavenclinic.com. Please be sure to use one of two compatible browsers: Mozilla Firefox or Google Chrome!

Plans change, we get it. If you cancel or reschedule your appointment at least 24 hours before the scheduled start time, there is absolutely no charge. After 24 hours, we encourage you to keep your appointment and check-in with your practitioner. If you cancel within 24 hours of the scheduled start ordon'tlaunch your appointment, youll be charged a market-rate per-appointment cancellation fee so that your practitioner is paid for the time she has set aside in her day.

Yes! You can always rebook with the same practitioner. This is a great way for you and your practitioner to get to know each other over time. The easiest way to rebook is by clicking into "My Care Team".

Please email [email protected]. We'll help make sure you get the care you need.

Maven does not record video sessions, so any information you share with a Maven practitioner during your appointment will stay between you and that practitioner. Maven implements industry-leading encryption and data security practices to ensure the security of your personal health data.

If you are unsatisfied with the service you receive for any reason, please let us know! Refunds are considered on a case-by-case basis (because we know the details matter!) In order to request a refund, please email us at [email protected] and we'll respond to your request within 24 hours.

Wedon'tissue refunds if a practitioner determines that you should see a practitioner in person. One of the benefits of speaking with Maven Practitioners is that they can help you determine whether you should see a doctor in person or if youdon'tneed to. Many times they will save you a trip and other times they will help you understand when its important to see a doctor in person.

It depends on your specific program, but we're happy to help you try!Youll want to check the documentation requirements for your specific FSA or HSA program, then please feel free to email [email protected] for a customized receipt for your records.

Maven is a secure video platform rather than an audio-only platform, so you cannot schedule a Maven phone call. During the booking process, you do have the option to enter your phone number, but your practitioner will only be able to see your phone number as a backup after an initial video connection has been made. If you have questions about this, please get in touch at [email protected] before booking your appointment.

Your provider will write a post-session note with a summary of your visit and any recommendations. This note will not be emailed for security purposes, but you can always access this note for reference securely through the Maven platform. It can be found under Previous Appointments, and you will be notified via a push notification when the note is ready.

If you and your provider agreed on a prescription as a part of your care, your provider will electronically prescribe your medication to the pharmacy of your choice once you have entered your pharmacy information in your appointment details.

The times of the appointments are in the same timezone as the device (computer or Apple Device) that you use to book. If you are traveling, the timezone will not correlate with the state that you have listed in your account - if your device updates, Maven will update as well!

To book a video appointment, please sign in and tell Maven what kind of help you're looking for. Maven then provides you a list of recommended practitioners and the days and times they are available. Once you've found a practitioner who is a good fit for your needs, you can make an appointment and secure a time slot via a credit card on Maven's secure platform.

At the time of your appointment, log into your Maven account, go to My appointments in the sidebar, select the appointment, and tap the launch bar that appears to start your visit. Your practitioner will do the same and youll connect via video. Please note: you cannot tap the launch bar until 10 minutes before your appointment.

Providers practicing on any telemedicine platform, including Maven, are prohibited by federal law from prescribing controlled substances via telemedicine.

For all other prescriptions, our practitioners use their clinical judgement to determine whether or not telemedicine is the appropriate setting to prescribe medication. One of the benefits of speaking with Maven Practitioners is that they can help you determine whether you should see a provider in person or if youdon'tneed to. Many times they will save a trip and other times they will help you understand when its important to visit in person.

Yes! On Maven you have the ability to meet with physicians, nurse practitioners, and midwives who have the ability to prescribe medication if appropriate. If you would like the option of a prescription, please do not book an education-only appointment. Also, please fill out the details of your Health Binder, your pre-session note, and your pharmacy information prior to your appointment! If you ever have questions about which providers are licensed to prescribe in your state, please feel free to email [email protected].

Your first message to each practitioner is completely free of charge! After your first message you can purchase a bundle of messages to continue using the service. Pricing for messages are as follows:

3 messages for $305 messages for $4010 messages for $50

Private messaging is unlimited for Maven Campus and Maven for Business subscription members.

Maven is thedigital clinic for women, providing on-demand access to a network of heavily-vetted healthcare practitioners instantly, via video or private message, straight from your iOS device or desktop.

If youre using Maven from a computer please use Google Chrome or Mozilla Firefox. Youll also want to make sure that you have any pop-up blockers disabled and give Maven permission to access your camera and microphone so that youll be able to connect with your practitioner via video.

Just a few small things!

Fill out your pre-session note and pharmacy information (if applicable) by selecting My Appointments and then the individual appointment.

Update your Maven Health Binder with any allergies or current medications. These things are required if you would like a prescription and will help your practitioner prepare for your appointment.

Make sure you have a strong WiFi connection for the best experience!

Education-only appointments give you a larger number of practitioners to choose from and are great at getting general answers to questions. The practitioner won't see your name or any other information about you perfect for any embarrassing questions! You can't get a prescription in an education-only appointment.