MeUndies FAQs

If you'd like to cancel The Membership, please log in to your MeUndies account.

On the Account page, choose the Manage Your Pair. (If canceling membership for more than one item, please repeat these steps for each pair in your membership).

This brings up options to edit this pair, but if you select Order Settingsin the top right-hand corner, it will reveal more options: selectEnd Membership.

You will then have to select thereason for leaving, answer a survey of how likely you are to return, and if there's anything that you'd like to share about your experience with MeUndies.

Lastly, click the checkbox I understand that by proceeding my butt will most definitely be less cute, then, Cancel my subscription button andConfirm.

MeUndies account

That's it! Once you've filled out the brief everything, your Membership will end and our products will go back to being listed at full price. You're free to sign up again, however, if you'd like to unlock special Membership pricing at any point in the future.

There is no email confirmation for the cancellation, but you can confirm there will not be a future shipment by viewing your . Remember that if you had more than one monthly pair shipping, you must repeat the process for each one individually. Once completed, the membership page will no longer show a monthly order scheduled.

To put your membership on hold, please go toAccount and choose theManage Your Pair. This brings up options to edit this pair, but if you select Order Settings in the top right-hand corner, it will reveal more options: select End Membership.You will then have to select thereason for leaving. At this point, you'll now see a pop-upoption toPause your membershipfor 3 months.

You can always update your membership info during that three month period (as well as retain your membership pricing on everything we make), but even good things can use a brief break sometimes.

If you'd like to skip a month of The Membership, please log in to your MeUndies account.

On the Account page, choose the Manage Your Pair.

This brings up options to change from men's or women's, cut, size, and color, but if you click Order Settings in the top right-hand corner of the page, it will reveal more options.

From here select Skip This Month and then Save Changes.

If you have successfully skipped, your account page will reflect the changes and show the date in which you are skipped until.

But what if I want to pause my Membership for just like, 3 months?

You sure can! Instead of skipping, select End Membership. You will then have to select thereason for leaving. At this point, you'll now see a pop-upoption toPause your membershipfor 3 months.

You can always update your membership info during that three month period (as well as retain your membership pricing on everything we make), but even good things can use a brief break sometimes.

For orders using Standard shipping:

Orders are typically processed within 1-2 business days before shipping. During the holidays when order volume is elevated, processing times will be delayed.

US orders are shipped via USPS and are estimated to arrive within 2-7 business days.

Canadian orders are shipped via Globegistics (with final delivery by Canada Post) and are estimated to arrive within 1-3 weeks.

All other international orders are shipped via DHL and are estimated to arrive within 10-12 business days.Duties, taxes and associatedfees are the responsibility of the purchaser.

For US orders using Expedited shipping:

Orders with Expedited shipping are processed same day if ordered before 10 AM PST. Orders placed after 1PM PST, or anytime on Saturdays, Sundays and holidays will not ship until the next business day.

Expedited shipping is only available in the US and may not be available in all areas.

To track orders using Expedited shipping, please check the FedEx tracking page.

Please note:

For membershiporders and during holidays, orders may take 1-3 business days to be processed before shipping.

Orders shipped to Alaska, Hawaii, and Puerto Rico are estimated to arrive within 7 business days.

Orders shipped to Guam and APO/FPO addresses are estimated to arrive within 10 business days.

The timeliness of parcels to destinations outside the contiguous US may be affected by the limited availability of transportation and actual delivery times may vary.

This Black Friday, we're offering up to 60\% on our underwear and sock packs ! No promo code needed, as our Black Friday pack discounts are reflected on the website.

The 2019 Black Friday sale does not include Build-A-Pack or FeelFree Packs. Offer expires November 29, 2019 at 11:59 PM PST. Cannot be combined with any other offer.

Yes! In addition to our assortments of black, classic, or bold colors, you can save up to 30\% on Undies and Socks when you use Build-a-Pack !Just pick a style, size, quantity, and begin building your pack with a mix of colors or adventurous prints*. When you're finished just review your pack and add it to your bag for purchase.

Women's

Socks, bralettes, and other apparel are also currently not available for build-a-pack.

Not in love with our current selections? We release 4-5 new adventurous prints a month (two available for Build-a-Pack) and several new bold colors on a quarterly basis.

For a full breakdown of all available packs including our Mystery Pack, check out the full Men's and pack pages.

Don’t let our cheekiest in-demand prints disappear before we have a chance to send you one! If you see something you've got to have, reserve it right away.

To reserve a pair, log in to your MeUndies account and choose Manage Your Pair.On the next page, you'll see an option to pick from several designs.

Once you've made your choice, tap Save Changesto return to a summary of your upcoming order.

At this point, you're all set to receive your monthly shipment. However, after your choice is made you will now have the additional option toSend It Now. Choose this optiononlyif you'd prefer your order to be processed now instead of your typical shipping date. Please note: selectingSend It Now will also reset your shipping date moving forward to today's date (unless it falls between the 29th to 31st in which your new ship date will be the 1st of each month).

Can't wait till next month? No problem! You are free to useSend It Nowas many times as you'd like to keep the undies coming.

New prints are released throughout the month on a rolling basis, typically one per week, but there's no set schedule. As soon as they hit our warehouse they’re available for everyone to purchase. The Membership unlocks premium Member Pricing across all products so Members can purchase additional prints at special pricing.

If you see a new print announced that you can’t live without, hop on your account page to reserve it right away!

Refresh your top drawer each month! Join The Membership and you’ll receive special access to some serious perks.

Member Pricing

Enjoy special pricing on everything we make. Seriously, go nuts.

No Strings Attached

It’s your Membership. Swap styles, skip a month, or cancel anytime.

Unlock Early Access

Get our most popular prints and products before they sell out.

You can switch plans, skip a month, or cancel any time.

What are the plan options?

Classic: Keep it classic with neutral solids that never go out of style.

Bold: Make a statement with bold, solid colors.

Adventurous: Show your spirit with unique and fresh patterns.

Once your order has shipped, you will receive an email with a tracking number to track your package from our warehouse directly to your door.

You can check thestatus of your current or previous orders at any time in your order history page or by visiting our Order Status Page ( www.meundies.com/order_status ).

MeUndies Order Status Page

1. Simply enter your Order Number and Email address, and you'll be taken directly to your Undie tracker.

2. One step. It's only one step.

Well if the shoe fits for any of our openings, you should apply! Click the link below to see what we’re on the search for:

MeUndies Careers

BuddyBands

We welcome everyone into our community, and that includes our furry, four-legged friends! Made from our signature MicroModal fabric, give you the chance to match your most loyal of buds. Just tie BuddyBands around your dog’s neck as an adorable bandana, or wear it yourself to complete your own look in your favorite color or print.

Please note that while BuddyBands are not available for a monthly membership, active members will have discounted pricing ($10.00 vs. $14.00).

We're really quick at packing your order which means we can't make any changes once you've placed it. This includes changing the shipping option, shipping address, item size or payment.

If your order has not yet shipped out, we can cancel your order and reprocess it with the correct information.

However, if your order has shipped out and you realized that the address is wrong, we recommend contacting the postal carrier to try to have the address changed or set up mail forwarding. Otherwise, the order will likely be returned to us. If the order is returned to us, we will issue a full refund. In the meantime, we recommend placing a new order while waiting on an order to be returned to sender in case stock is low since we may not be able to immediately re-send an order back out.

To view your account, click “My Account” located at the top right of the Home Page.

Once you’re in your account page you can view your:

Membership

Order History

Account Info

Store Credits

Referrals

To log into your MeUndies account:

Step 1: Click on LOGIN at the top right corner of the menu bar.

Step 2: A new pop up window will open where you can enter your email & password.

Step 3: Select Returning Customers, and then click Login.

To chat with a member of our CheekSquad:

Step 1: Click the “Help” bubble at the bottom right of our website.

Step 2: Type in a keyword (ex. Order, Shipping, Membership)

Step 3: If you don’t find anything helpful among the presented articles from our Help Center, click “Get in touch”

Step 4: Type in your name, email address, your inquiry and start chatting with us!

Note: We're available to chat from 5:00 AM-5:00 PM PST, 7 days/week.

Help Center

You can also chat with us from the page if the articles didn’t answer your question.

To get matching undies, here’s how it works:

Choose Matching Undies on the Homepage.

Click the Let’s Make a Match button.

You’ll then have to select your Style and Size preference, then click the Continue to Next Pair button for your boo’s preferences.

After you and your partner have selected your style and size preferences, click Find Your Matching Pairs.

You will then see everything that is available for matching. Now it’s time to pick your print/color.

Once you’ve selected your desired pair, you can now proceed to checkout.

You may get a matching pair for $42 for a one-time purchase, or you may get them monthly for only $30!

You can reset your password 2 ways! The first way is through the log-in modal:

Step 1: From the sign-in page on www.meundies.com, click Forgot Password

Step 2: Enter your email address, and click Submit

Step 3: Check your email’s inbox. MeUndies Reset password instructions.

Step 4: Click the reset link in that email.

Step 5: Type in a new password.

The second way is through your account page. From your account page, click Account Info, then select Change password:

To view your MeUndies order history, go into your MeUndies account and click the “Account” tab located at the top right of the Home Page.

Click Order History and select the Order Number of the order you wish to view.

The main change for FeelFree is that these undies will NOT have our signature black elastic waistband. After getting tons of feedback from customers, we learned that many women want the option of a waistband that’s not as rigid (and black).

The FeelFree waistband is made from MicroModal and feels the same as our undies. There is a seam where the waistband meets the garment, but otherwise there is no additional structure or support in the waistband.

Each product has its own size chart that you can check on the product pages.

Men's Undies Size Chart

Let us know

Women's Core & Hipster Undies Size Chart

Women's High-Waisted Undies Size Chart

In between sizes?We suggest sizing up if you prefer a looser, more forgiving fit. If you would like a more snug fit, size down.

Because all of our undies are handmade by real human people, not robots, there may be small variances from pair to pair, possibly ” to 1”. It might mean a small difference in fit, but it’s never enough to be uncomfortable.

Unsure of what size to buy or need a measurement not listed? so we can help you find the perfect size.

Guaranteed to fit. If you’re not 100\% satisfied with the fit of your first pair, don’t fret. Give us a call, and we’ll send you a new size at no charge.

submit a request

Customer referrals are a big part of growing out MeUndies fam, so we want to thank you for helping. Our MeUndies Referral Program offers registered MeUndies users (i.e. active MeUndies customers) in good standing the chance to earn store credit toward future purchases, just for referring friends to MeUndies.

In order to participate in the program, active MeUndies customers must agree to the following Terms and Conditions. We reserve the right to disqualify any user from participating in the program at any time at our discretion should he/she fail to comply with any of these Terms and Conditions. Violations of these Terms may also result in the forfeiture of all Store Credits previously earned through the program.

Qualifying Referrals

Active MeUndies customers can earn Store Credits towards future purchases if:

A referred friend makes a purchase through the active customer’s unique referral link.

The referred friend successfully completes an order totaling $12.00 or more.

If your friend does not use the personal referral link in their invite email or any other invite mechanism to accept your invitation, you may not receive Store Credits. Know that we will have no liability to you because there is no discernible way to identify that the purchase resulted from your referral.

Rewards are payable only as MeUndies Store Credits issued in increments of $20 unless explicitly noted otherwise in an offer. Store Credits have no cash value, can only be redeemed for MeUndies merchandise, and may be subject to expiration dates or other restrictions at our sole discretion. Store credits cannot, under any circumstances, be redeemed for cash or any cash equivalent including but not limited to gift cards or refunds. Store Credits are not transferable and may not be auctioned, traded, bartered, or sold.

Please allow up to 1-3 business days for the $20 credit to be added to your account after your referred friend places their order. You can monitor you and your friend's progress on your personal dashboard. If a friend has purchased via your referral link, and a referral credit has not been added to your account after this time window, please and we’ll help.

You can earn a maximum of 25 Store Credits for Qualified Referrals during the same calendar year. As an active customer, you are responsible for any and all tax liability resulting from Referral Rewards.

Active MeUndies customers are limited to one Store Credit and one Qualified Referral for each referred friend; in other words, additional/repeat purchases made by a referred friend are not counted as additional Qualified Referrals and will not earn Store Credits.

Referred Friends

Referred friends who use a unique referral link and complete a Qualified Referral transaction will be rewarded 20\% off their first purchase, excluding packs and gift cards. For an order to count as a Qualified Referral transaction, the referred friend must hold different identifying information than the active MeUndies customer whose link was used to initiate the order. Also, they must not have previously registered a MeUndies account (including without limitations under any other names, email addresses or aliases). And, sorry (not sorry), because that would be insane.

Yes!

You can add another monthly shipment of undies or socks to your membership.If you do sign up for more than one, we’ll make sure you receive matching pairs. Not into the whole matching thing? Just log into your account and swap for another pair at least one day before your ship date.

To add another recurring item to your monthly shipment, head to your membership controls on your MeUndiesaccount page and tap Add A Monthly Pair:

From there, select which item you want to be added.Once you review your selection, price, and shipping date, just finalize your changes with the big purple button Join the Membership!

You will now have a separate control panel for each item in your membership. Additional items can later be removed from your monthly shipment through the Manage Your Pairbutton for each item.

There are also one-time add-on items suggested below your membership controls, which can be included in your next shipment:

Please note: selection is limited for add-on items to a set selection of our best sellers. If you're looking for a product or color not suggested on your membership page, feel free to place an additional order outside your monthly shipment. Members get special pricing on everything we make both on monthly shipments or regular one-off orders!

Redeeming your gift card is easy! Visit our Gift Card page and select Redeem a Gift Card.

balance

From here, enter the gift card code that was sent to your email, and select Submit.

Once redeemed, you can view your Gift Card by heading to your Account Page. And then? Start shopping!

You can delete your MeUndies account by reaching out to our CheekSquad. We're available from 7:00 am - 5:00 pm PST, 7 days/week. Click here to contact us!

We'll happily provide a full refund or exchange within 90 days for your first pair of: undies, socks and bralette. No questions asked! Please submit a request to start the process.

Please note: The 100\% Satisfaction Guarantee only applies to your first single pair (1) of undies, socks and bralettes.

Order a pack or multiple items in your first order?

No problem as long as you try on just one! That first one is yours to try, wear, jump around, do whatever you to see if it's right you and then keep it regardless.We'll grant a refund or exchange for your first single pair (1) without needing to send it back. The remaining items in your order may be returned to us as long as they are nottried on, worn or washed are not covered by the 100\% Satisfaction Guarantee (with the exception of our all sales final, non-refundable Mystery Pack ).

Still confused?

Say you ordered a 6-pack, tried on one pair, and realized you need a different size. Keep the one you tried on under our guarantee and reach out to us for an exchange. We'll take back the other five (as long as they are not tried on, worn, or washed) and send six new ones in the size you need. Easy, right?

In addition, international shipping fees will not be refunded under the 100\% Satisfaction Guarantee.

What's that Lassie...you ate your persons' MeUndies?

Yes, we know how much you love your Undies though unfortunately, we know all too well how your pet might enjoy eating them even more. Under the 100\% Satisfaction Guarantee, we are not able to replace undies consumed ripped or destroyed by your pet. If you haven't used your 100\% Satisfaction Guarantee, chat with someone on the CheekSquad and we would be more than happy to get you a fresh pair.

To view the items you've added in your cart, click the bag icon placed in the top right of the menu bar, and then click View Bag. You can then proceed to checkout, or continue shopping.

Most garments can be machine washed on COLD and DELICATE, then tumble dried with LOW HEAT. Please do not iron, bleach, or dry clean.

For best performance, please hand wash cold and lay flat to dry. This will help to protect the colorfastness of the garment as well as the construction of the elastane fiber in the waistband.

Before washing for the first time, always read the fabric care label of each garment.

MeUndies Adventurous designs occasionally use glow in the dark materials, blacklight reactive dye, neon dye, or reflective fabric foil for spectacular effects. Flipping them inside out, washing separately, or handwashing can help keep these features like new for longer as well as keeping the color from some dyes from transferring to other surfaces. If special care is needed, it will be noted on the care instructions of the individual garment.

Take care of your MeUndies and your MeUndies will take care of you!

No problem! You have a few options if you'd like to receive your membership order sooner than usual.

1) To keep your usual shipping date, but get the items you're looking for right away, place a regular one-off order outside of your monthly shipment. As a member, you will always get special pricing on everything we make regardless of how you order it. Just shop like normal and as long as you're logged in as a member, you will see the membership pricing before you check out. This also gives you a chance to select one or two-day shipping.

2)The next way is through our Send it Now feature on your MeUndies Account Page :

Once a reservation has been made for all items that ship monthly, you will see this option available. Select itif you'd prefer your order to be processed now instead of your typical shipping date. Please note: selectingSend It Nowwill also reset your shipping date moving forward to today's date (unless it falls between the 29th to 31st in which your new ship date will be the 1st of each month).

Can't wait till next month? No problem! You are free to useSend It Nowas many times as you'd like to keep the undies coming.

3) The last way is to submit a request to our Cheeksquad from your preferred method below. We'll be happy to update your usual shipping date to any day you wish between the 1st and the 28th of each month.

We currently have a system in place where when someone enters too many incorrect passwords, they get locked out from their account as a security precaution. After one minute, refresh the page and follow the link below to reset your password.

How do I reset my Password?

Starting last May 14, 2018, MeUndies offers premium shipping methods specifically for Canada. Shipping for all regular orders (non-members) will cost $6.00 (USD) per order, that’s 50\% off the standard international rate of $12.00 (USD). Canadian customers with at least one membership will also receive an additional discount with a shipping rate of just $3.00 (USD) per order. With these new shipping methods, we will cover the duties and taxes you would normally owe and help our customers avoid the excessive Collect on Delivery (COD) fees mandated by border services.

Shipping fees are non-refundable.

Apromo code can be entered in the "Add Promo Code" box directly above the "Proceed to Checkout" button in your bag. See below:

Please note:

Only one reward code can be applied per purchase.

Our 3-, 6-, or 10-packs are already discounted and not eligible for promo codes.

If you heard about a first-timer promotion through a podcast or on the radio, you should use the special URL (such as meundies.com/promo) rather than entering a code.

If your promo code won’t apply or you get an error message, check whether the following applies to you:

You’ve already used the code. Our promo codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.

The items aren’t eligible. Check the terms and conditions of the code, and make sure the items in your bag aren’t excluded items.

The code has been entered incorrectly. Whoops! The codes are case sensitive so enter it exactly as it is written and try again.

The code has expired. Check the expiry date of the code, as some of them run for a limited time or expire after a set period.

If all the above do not help, our Cheeksquad team would be happy to help you sort out any discount code issues, so feel free to reach out to us by submitting a request here.

It's your lucky day other than membershiporders, your MeUndies Gift Card can be redeemed for any item on our website.

Yes! Well, some do! For those who need to go through the front gate rather than over the fence, we offer a boxer brief either with or without an easy access fly. The version with a fly is seen below:

Additionally, our men's boxers come in one variety, all with a button fly:

A fly for our trunks and men's briefs is not currently available, but we look forward to the possibility of a future release.

To add a payment method

Visit your Account Page and select Account Info.

Click Add New Payment Method. You can pay using a Credit/Debit card or with PayPal.

Once you've added your payment information, click Save!

Account Page

If you wish to change your default payment, select the card or PayPal by clicking the circle icon.

To delete a payment method

Visit your and select Account Info.

Then click the bin icon in line of the payment method you would like to remove.

If you wish to delete a payment method tied to an active Membership, you must first add a new default payment before deleting.

Apple Pay is another acceptable form of payment, but typically can only be used at checkout since these transactions require a passcode, touch, or Face ID authentication.

While undies and socks are the only items that ship on a monthly basis, The Membership offers special Member Pricing on everything we make. Go ahead and place a regular order outside of your monthly shipment for a bralette or any other item. If you're logged in as a Member, you'll automatically see the Member Price before you check out.

Additionally, on your account page, there are also one-time add-on items suggestedbelow your membership controls:

Please note: selection is limited for add-on items to a set selection of our best sellers. If you're looking for a product or color not available on your membership page, feel free to place a regular order outside of your monthly shipment.Members get Member Pricing on everything we make both on monthly shipments and regular one-off orders!

Sometimes the pair we pick for you just isn't your style. We get it.

Fortunately, The Membership program is flexible enough to allow you to swap out the pair we pick in advance of your shipment date.

To swap for something different, please log in to your MeUndies account and choose the Manage Your Pair.This brings up options to change anything you'd like about your monthly pair from the design or color to the cut or size.

Once you've made your choice, tap Save Changes to return to a summary of your upcoming order.

At this point, you're all set to receive your monthly shipment. However, after your choice is made you will now have the additional option toSend It Now. Choose this optiononlyif you'd prefer your order to be processed now instead of your typical shipping date. Please note: selectingSend It Now will also reset your shipping date moving forward to today's date (unless it falls between the 29th to 31st in which your new ship date will be the 1st of each month).

Can't wait till next month? No problem! You are free to useSend It Nowas many times as you'd like to keep the undies coming.

Shoot an e-mail to [email protected]. If there's a chance to work together, we'll definitely reach out!

To resolve the failed payment on your account, you can either update the payment method on your account page or add funds to your bank account and then use the Send it Now function.

You can also contact our support team if you need any assistance.

We don't have one in the works just yet, but a kid's product is one of our most requested items and we’ve been talking about it! We’ll keep you posted!

We ship all orders from our warehouse in Los Angeles, CA to everywhere in the world including P.O. Boxes and all military locations via their APO, FPO, and DPO addresses.

Depending on the shipping location, your order may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier.

Note: We are nolonger able to ship orders using package/freight forwarder services. Please use the destination address as the shipping address to avoid an order cancellation.

All prints for undies, bralettes, socks, lounge pants, and onesies are all limited edition and are not restocked once we sell out. How long they areavailable depends on popularity and new patterns are released every few weeks on a rolling basis. Our goal is to provide 4-5 brand new prints to choose from each month!

If you do not see a print available in the product size and style, we're most likely completely sold out.

Our Classic solid colors are restocked on a monthly basis.

Our Bold solid colors change quarterly.

For customer support, you can submit a request or call/text us at888-552-6775 or chat with us by clicking that awesome bubble on the bottom right corner. We're available 7:00 am - 5:00 pm PST, 7 days/week.

For partnership/influencer inquiries, email [email protected].

For questions about donations and charity, email [email protected].

For press inquiries, email [email protected].

For questions about Century City retail location, email [email protected] or call424-512-9007. The store is located atWestfield Century City Mall, 10250 Santa Monica Blvd (unit 2375), Los Angeles, CA 90067.

Simply log in to your MeUndies account and click on "Account" on the upper right-hand corner of the page. Your credit balance will appear on the following page, which you can automatically place towards a purchase.

Yes. As long as you and yourpartner are signed up under the same account and set to the same membership plan (Adventurous,Bold, Classic), we’ll make sure you two receive matching pairs. Some things are sacred.

Absolutely! Members enjoy special Member Pricing on everything we make (excluding Packs). Order now and you’ll see the Membership price before you check out!

Yes! You’ll get an email three days before your ship date that shows you the pair you’re set to receive. At that point, you have some options.

Put your feet up, do nothing, and wait for your new undies to arrive.

Head to your account page and choose from our specially selected alternates.

Change your Membershipoptionsaltogether.

Yes! We keep close tabs on what you've previously ordered. We’re helping you build an aficionado-level underwear drawer, so we won’t send you duplicate pairs unless something crazy happens (like everything else is sold out).

Please make sure your friend has checked all folders in their email inbox. For example, if your friend is a Gmail account holder, our email alerting them of their gift card may end up in their "Promotions" inbox tab. If your friend uses Yahoo!, Hotmail, AOL or another email provider, and they don't think they've received their gift card, it wouldn't hurt to have them check their "Spam" or "Junk" mail folders.

You can also submit a request and we'll be happy to help.