Moment FAQs

To view the Monthly View of the calendar in the Moment app:

On theCalendar tab in the Moment app, tap the two horizontal lines below the name of the month to view theMonthly Calendar View.

Dots indicate that there is an event on a particular day. Triangles indicate that there is a holiday on a particular day.

Tap on the specific day to see the events on that day.

Swipe up to hide the monthly view. You will see the list of events.

Tap here to view a 1-minute video of how to use the Moment calendar.

Here are some ideas for what you could post to kick-off a class:

A welcome message

Teacher bio

Intro to the program

Reminders for the first day of class

Tips on pick-up and drop-off

A brief sentence on what they will be learning in the next class

Videos of techniques they could practice at home

For information on the following Stripe extensions, visit https://stripe.com/works-with/categories/invoicing

Accounting (Zoho, IFTTT, FreshBooks, etc.)

Analytics

Automation

Notifications

Payment Methods

Tax Calculation

Export Account Activity to QuickBooks https://stripe.com/docs/reporting/quickbooks

In the bottom bar, make sure that you are on the Posts tab.

Below the top orange bar, you will see a box that shows your profile photo and says, Whats on your mind? Tap in that box to create a post.

Then, tap the Video icon.

In the top orange bar, choose to either take a video or choose a video.

After choosing to take a video, you will land on a camera screen that provides the option to add a flash, flip the camera around, or take a video.

After taking a video, you can preview the video by tapping the, Play button, or you can tap the Retake video button or the Use Video button. The Use Video button will add the video to a post.

Once you land on the, Create Post screen, you can add a subject and the message for the post, as well as choose the class to which to post.

Tap the green, Post Now button, when you are ready to post.

In the bottom bar, make sure that you are on the Posts tab.

Below the top orange bar, you will see a box that shows your profile photo and says, Whats on your mind? Tap in that box to create a post.

You can choose the class to which you wish to post, add a subject, write a message, and add photos and videos.

In the bottom bar, make sure that you are on the Posts tab.

Below the top orange bar, you will see a box that shows your profile photo and says, Whats on your mind? Tap in that box to create a post.

Then, tap the Photo icon.

In the top orange bar, choose to either take a photo or choose a photo.

After choosing a photo, you will land on the, Edit screen in which you can rotate the photo by tapping on the orange rotate icon or add more photos by tapping on the blue plus sign.

If you tap on the blue plus sign to add more photos, you can add a maximum of 10 photos. Simply select the photos that you wish to post, and then tap, Next in the top right corner.

Once you tap, Next in the top right corner, you will land on the, Edit screen. You can choose each photo and rotate the photo using the orange rotate button. Once you are ready to post, tap, Done in the top right corner.

This will take you to the, Create Post screen where you can add a subject and the message for the post, as well as choose the class to which to post.

Tap the green, Post Now button, when you are ready to post.

In the bottom bar, make sure that you are on the Posts tab. Below the top orange bar, you will see a box that shows your profile photo and says, Whats on your mind? Tap in that box to create a post. Then, tap the Photo icon. In the top orange bar, choose to either take a photo or choose a photo.

After tapping to take a photo, you will land on a camera screen that provides the option to add a flash, flip the camera around, or take a photo. After taking a photo, you will land on the, Edit screen in which you can rotate the photo by tapping on the orange rotate icon or add more photos by tapping on the blue plus sign.

If you tap on the blue plus sign to add more photos, you can add a maximum of 10 photos. Simply take the photos or select the photos from your photo stream. Then tap, Next in the top right corner.

Once you tap, Next in the top right corner, you will land on the, Edit screen. You can choose each photo and rotate the photo using the orange rotate button. Once you are ready to post, tap, Done in the top right corner.

This will take you to the, Create Post screen where you can add a subject and the message for the post, as well as choose the class to which to post.

Tap the green, Post Now button, when you are ready to post.

In the bottom bar, make sure that you are on the Posts tab.

Below the top orange bar, you will see a box that shows your profile photo and says, Whats on your mind? Tap in that box to create a post.

Then, tap the Video icon.

In the top orange bar, choose to either take a video or choose a video.

After choosing a video, you can preview the video by tapping the, Play button, or you can tap the, Choose button, which will compress the video add add it to the post

Once you tap the, Choose button described above, you will and on the, Create Post screen, where you can add a subject and the message for the post, as well as choose the class to which to post.

Tap the green, Post Now button, when you are ready to post.

You can view all the photos within a post by tapping on the body of the post. This will take you to the, Post Detail screen, where you can scroll down to see all the photos within that post.

Another option would be to tap on one of the photos of the post to go to the single view of the photo.

Then, scroll to the right to view all the photos for that post.

If you continue scrolling to the right, you will see photos from other posts within that same class.

Troubleshooting tips

The Ring/Silent button is in silent mode and is muting sounds. If the switch shows orange, it means your iPhone is in silent mode.

Turn your volume higher by pressing the + sign on the right side of your iPhone or by going to Settings -> Sounds and under Ringer and Alerts, slide the volume up.

Open Settings > Do Not Disturb and check that Do Not Disturb is off.

Turn off Bluetooth to make sure that your deviceisn'tsending audio to a Bluetooth accessory. Go to Settings > Bluetooth and turn off Bluetooth.

Restart your device by turning your device off and turning it back on.

Confirm that you are using the latest iOS version. To check for available software updates for your iPhone, go to Settings -> General -> Software update. Follow the onscreen instruction to complete the update, if available.

For iPhone users only

Go to Settings on your iPhone.Scroll down to your apps.

Tap on Moment and make sure that your settings for Photos is, Read and Write.

After confirming this, please open the Moment app.

Tap the the photo you wish to download.

Tap the Share icon in the the top right corner.

Tap Save Image

It is possible that you're running an outdated version of Moment.

Download the latest version of Moment

iOS http://bit.ly/MomentiOS Android http://bit.ly/MomentAndroid

Tap on one of the photos of the post to go to the single view of the photo.

Then, scroll to the right to view all the photos for that post.

If you continue scrolling to the right, you will see photos from other posts within that same class.

Someone has invited you to their family and you no longer want to be a part of it. You can remove yourself on the web.

To leave a family on the web

Login on Moment.com

Click on your profile photo

Click on Family

Select the family that you want to leave

Click on Caregivers

Click on the pencil icon next to your name

Click on Leave This Family

Once you leave the family

You will be removed as a caregiver from each student's classYou will no longer receive emails or push notifications from MomentYou will no longer be able to view that family's classes in the app

This cannot be undone.

See video

Additional caregivers can be added to your family so that they can view classes and send in-app messages. Invite your spouse, the nanny, relatives, etc.

To invite a Caregiver in the app

Click on the Posts tab

Click on the profile icon at the top left

Select your family

Click on Add New Caregiver

Fill-in the caregiver's information

Click on Add Caregiver. The caregiver will receive an email to register to join your family in the app.

You can be part of multiple classes. By default on the Posts tab, you'll see a list of all the classes newsfeeds combined.

To view a specific class' newsfeed

1. Click on the orange bar at the top of the app that says "All Classes"

2. Select the class

Students can be manually added to a class by the School Admin. This will bypass registration.

To add a student to a class

Login to your Admin Dashboard on the web http://moment.com/schools

Select your organization

Select the class

Click on Add Student

Enter the students info

Click Add Student

The Caregiver has been sent an invitation to view your class in the Moment app. By bypassing your registration, the Caregiver hasnt been charged for the class on Moment nor have they agreed to your organizations TOS. You may want to reach out to them to have them do that separately.

To remove a student from a class

Select the class

Select the student(s)

Click on the red trash can to Delete Students

That student will no longer be enrolled in that class and therefore, the Caregivers will no longer be able to access that class in the app.

Link a Google Calendar to the app to keep everyone on the same page. When you make changes to an event or add an event on the Google Calendar a push notification will be sent.

To connect a Google Calendar

Login to the Admin Dashboard http://moment.com/schools

Select your Admin Dashboard

Select the class

Click on Teacher Dashboard

Under Events click on Add Calendar

Connect your Google account

Choose an account

Click Allow

Select the calendar and click Next

To disconnect a Google Calendar

Login to the Admin Dashboard http://moment.com/schools

Select your Admin Dashboard

Select the class

Click on Teacher Dashboard

Click on Change Connected Calendar

Click on Connect another Google account

Click on I will do this step later.

If you refresh the page and see an Add Calendar button, then your calendar has been disconnected.

Moment uses Stripe to process secure credit card transactions.If you would like to use Moment for class registration, you will just need to enter a class price. Parents will have to pay to enroll in classes with a price. If you leave that field blank, parents will be able to join your class for free.

Connect your Stripe account so that Moment can transfer the funds to you. Its fast and easy. In your Admin Dashboard, click on Add Stripe Account and follow the prompts.

To enable registration for an existing class:

Login to Moment https://moment.com/schools

Select the Admin Dashboard of your organization

Select the class

Click on Edit Class

Select Class Price

Enter a price

Click Save Changes

To enable registration for a new class, create a class by following these steps:

Login to Moment https://moment.com/schools

Select the Admin Dashboard of your organization

Click on Create New Class

Fill in the information about the class

Click on Class Price

Enter a price

Click on Create Class

Admins and teachers can delete posts from the newsfeed after they've been posted.

To delete a post

Click on the three dots to the right of the post

Click on Remove Post / Delete

This cannot be undone.

Posts can be written ahead of time and saved to be posted at a scheduled date and time. The post can be edited before it is posted.

To schedule a post

Login to your Admin Dashboard on the web http://moment.com/schools

Select the Dashboard of your organization. If you're an Admin, select the class. Click on Teacher Dashboard. If you're a Teacher, you are already in your Dashboard.

Click on Create / Schedule Post

Select the class(es)

Write the subject and message

You now have three options:1. Post Now - posts immediately2. Save as Draft - saves the post so you can edit later3. Schedule Post - allows you to select a date and time in the future of when you would like the post to be made

Click Schedule Post

Enter the date and time

Click Schedule Post

If you take registration via Moment, you can apply a discount on your class price or create promotional codes for people to apply when they check-out.

Discounts: A sale price applied to your class price that everyone will get without having to use a promotional code in the checkout.

Promotional codes: A code that consists of a series of number and letters that one would have to enter into the promo code field in the checkout in order to receive the % or $ off the class price.

To create a discount

Go to your Admin Dashboard http://moment.com/schools

Select the Admin Dashboard of your organization

Click on Go to Discounts and Promotions

Click on Create Discounts

Fill-in information

Click on Create Discount to apply the discount immediately to your class price

To create a promo code

Go to your Admin Dashboard http://moment.com/schools

Select the Admin Dashboard of your organization

Click on Go to Discounts and Promotions

Click on Create Promo Code

Fill-in information. The promo code can be a series of numbers and letters. The description will display in the checkout once applied so be as detailed as possible.

Click on Create Promo Code.

Share promo code with your customers so that they can use it when they checkout.

In the Admin Dashboard, you can add one student at a time or upload a CSV to bulk add students.

http://moment.com/schools

Using Excel, create a CSV with the following columns:

Student's firstname

Student's lastname

Email

Caregiver firstname

Caregiver lastname

Go to the Admin Dashboard

Select the Admin Dashboard of your organization

Select the class or create a new class

Click on Add Student

Click on Upload CSV File

Select the CSV from your computer

Click on Open. You'll see a list of all the students and emails in the fields.

Click on Add Students and Send Confirmation Emails

Caregivers will receive an email inviting them to join. Their names will appear on the Unconfirmed list. Once they have registered and downloaded the app, they will automatically be moved to the Enrolled Students list.

You can download different types of reports for a specific class:

Caregivers

Authorized Pickups

Emergency Contacts

Questions

Waivers

To download a report in Excel format:

Go to your Admin Dashboard http://moment.com/schools

Select the Admin Dashboard of your organization

Select the class

From the dropdown choose the type of report

Click on the button with the three dots on the far rightside of the page

Click on Download

The teacher or administrator only gave access to a specific email address. You must login using that email address in order to access the class in the app.

How do I find out which email address they invited?

Look for an email invitation from Moment. The body of the email will say which email address has access to the class.

If you are a registered member of Moment, you cannot edit your email address. However, you can add your new email address as a caregiver and then remove your old caregiver account.

See How do I add or remove a Caregiver from my family?

If you're a parent of a child in an active class, please notify the teacher that you've changed your email address.

Admins, teachers and parents can post photos and videos to the feed. You can take a photo or video using Moment or upload an existing photo or video. Upload up to 10 photos or upload one video at a time.

Click on What's on your mind?

Fill-in the subject line and body

Click on the Photo or Video icon

Click on the Camera icon to take a photo or videoorClick on the Photo icon to choose a existing photo or video from your phone

Click Done

Click Post Now

You can send the Caregivers a bill and charge their card on file on a scheduled day. Caregivers will be notified that their card will be charged on that day. If they don't have a card on file, they will be prompted to enter one.

Send them a bill for any extra expenses during your program: supplies, trip costs, lunch, membership fees.

http://moment.com/schools

To send them a bill:

Go to your Admin Dashboard

Select the Admin Dashboard of your organization

Select the class

Click on QuickPay

Click on Create QuickPay

Fill-in information about the charge

Click on Create Payment

An email is immediately sent to the Caregiver(s) that their card will be charged on the scheduled day.

In iOS 11, Apple is replacing the JPEG image format with the new HEIC alternative. HEIC is the file format name Apple has chosen for the new HEIF standard. HEIF stands for High Efficiency Image Format, and, as the name suggests, is a more streamlined way to store image files. Using advanced, modern compression methods it allows digital photographs to be created in smaller files sizes, all while retaining higher image quality than its JPEG alternative.HEIC cannot be opened on a MAC or PC or uploaded to Moment. Moment supports JPEG and PNG formatted images.You can set your iPhone to shoot JPGs rather than HEIC. To do this go to:SettingsCameraFormatsSelect "Most Compatible"

Classes cannot be deleted. However, you can archive a class. Archiving a class will remove it from the app and Moment page. Parents and teachers will no longer be able to message each other.Only you as an Admin or Teacher will be able to see it in your Admin Dashboard.

To archive a class:

Go to your Admin Dashboard http://moment.com/schools

Click on Admin Dashboard

Select the class

Click on Edit Class

Select Archived Class

Click on Save Changes

An organization can have multiple admins to oversee all of the classes. Each class can have a different teacher(s).

Teachers have the following permissions:

Make and delete posts

View roster

Manage the calendar

Direct message other teachers, admins and parents in the app

Admins have the following permissions:

Same permissions as Teachers

Create, manage and delete classes

Add, remove, and move students

Add and remove teachers

Change information about the organization

To assign a new teacher or admin login to your Admin Dashboard on the web

Go to http://moment.com/schools

Select your organization

Click on Teachers/Admins

Click Add Admin

Enter the info for the teacher/admin

Click Add Admin/Teacher

This person will be sent an invite to join your organization on Moment. Admins have a blue icon next to their name.

You can send a direct message to a teacher, parent or groups of people in the Moment app. This cannot be done on the web.

To message someone in the app

Click on the Chat button

Click on the pencil icon (top right hand corner)

Select recipient(s)

Click Done (top right hand corner)

Type your message

Click Send

Alternatively, you can go the the roster and click the message icon next to the teacher or parent you would like to message

Select additional recipients (if desired)

Click Done (top right hand corner)

Type your message

Click Send

Your message threads can be access in Chat at anytime.

Moment uses Stripe to process payments. For answers to the following questions, please visit Stripe Support https://support.stripe.com/topics/payouts

How do I set up my bank account and get my first payout?

How do I change my bank account information?

Where is my first payout?

Why is my payout delayed?

Why do payouts fail?

Once a class has reached its capacity the waitlist is automatically enabled.

To take students off the waitlist and offer them a spot in the class

Select the class

Click on Waitlist

Click on the envelope icon to the right of the students name to Invite Off the Waitlist

The Caregiver will be sent an invite to enroll in the class. A reminder will be sent every 7-days for 3-weeks or until they enroll.

To delete a student from the waitlist click on the red trash can icon.

To resend an invitation click on the bell icon.

Registered students can be moved to another class within your organization. To do this, login to your Admin Dashboard on the web http://moment.com/schools

Select your school

Search for the students name

Select the student

Click on the right arrow to Move to Another Class

Enter the name of the class

Click on Move

The student has now been moved to the other class. You and the Caregivers will be sent an email confirmation of this change.

Your lastname is displayed as your family name in the app. If you would like to change the lastname that is displayed, login to your account on the web. This must be done on the web as you cannot do this in the app yet.

To change your Family name:

Click your profile picture and select Family

Click the gear icon to the right of your Family Name

Type the name you want to use

Click Done to save

You can add unlimited Caregivers to your Family. Feel free to add your husband, wife, mother, father, aunts, uncles, nannies, and au pairs.

You can assign certain Caregivers to certain classes. Up to 10 Caregivers from your Family can be assigned per class.

Teachers and school admins can make Important Posts in case there is a matter of urgency in which the caregivers need to be alerted immediately.

When an Important Post is made caregivers are alerted in two ways:

1) a push notification is immediately sent to everyone in the class through the app2) an email is sent immediately, including all the details of the Important Post

To make an Important Post in the app

a) click on the Posts button at the bottom of your appb) click on What's on your mind?c) select the class or multiple classes in which you'd like to post (you must be an admin of the class)d) add the subject line and body of the postd) select Important Poste) click on Post Now

Different caregivers can be assigned to different students in different classes. If you are a Primary Caregiver you can add or remove caregivers from a class.

To Add a Caregiver to a Class on your Desktop

Select your Family

Select the student's class to go to the class details

Scroll down to your enrolled student

Click on the number of caregivers. A pop-up like the one below will appear

Click on Add Another Caregiver

Enter their information and click on Invite Caregiver

To Remove a Caregiver from a Class on your Desktop

Select your Family

Select the student's class to go to the class details

Scroll down to your enrolled student

Click on the number of caregivers. A pop-up like the one above will appear

Unselect the checkmark next to the caregiver's name

Click Done

A Primary Caregiver helps to manage your family, in addition to viewing and interacting with classes. A Primary Caregiver is able to:

Add/remove caregivers from the family

Add/remove caregivers from the class

Rename family

Add/remove students

Manage students profile

Register students for classes

Manage existing classes

Add/leave family

View and interact with classes, including class calendars, newsfeeds, and rosters, as well as create private messages with teachers and other caregivers

A Secondary Caregiver is limited to viewing and interacting with classes.A Secondary Caregiver is able to:

Add/leave family

View and interact with Classes, including class calendars, newsfeeds, and rosters, as well as create private messages with teachers and other caregivers

To purchase a class when your student is already enrolled in the class:

1. Click the Buy button on the Class Detail page.

2. Under Family Info, click the Select Student button.

3. You will notice that your student is already enrolled. Click the Add Different Student button.

4. On the Add Student screen, add the First Name, Last Name, Birth Date, and Gender of your student. You may also complete the Health and Behavior Notes, as well as the Medical Information and Other Notes. Click the orange Add Student button.

5. When you return to the Select Student screen, you will notice that you have two students that have the same name. This is fine for now. Choose the student that you just created and click the orange Done button.

6. Check the box to agree to the Privacy Policy and Terms of Use of the organization, if this box is presented.

7. Click the Reserve Seat button, which will take you to the Add Payment Method to create input your credit card information.

You may also view the attached video that walks you through the steps.

In order to register for a class online, you will need to enter your credit card information and pay now. If youd like to pay cash, please contact the teacher or organization.

Moment uses Stripe to process secure credit card transactions. Security is one of the biggest considerations for Stripe. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices. To learn more, please read about the Security at Stripe.

Moment uses Stripe to process secure credit card transactions. The following payment methods are accepted:VisaMasterCardAmerican ExpressJCBDiscover

In order to register for a class online, you will need to enter your credit card information and pay now. Please contact the teacher or organization if youd like to register now and customize how you pay later.

Once you have registered your child in a class, payment is made to the organization. Contact the teacher or organization to learn about their specific refund policy.

Once you have registered your child in a class, payment is made to the organization. Contact the teacher or organization to learn about their refund policy.

Once you have downloaded the Moment app, enter your email address to login. If you cannot login, reach out to the teacher or parent who invited you to ensure that the email that you want to use has been given access.

In the bottom bar, make sure that you are on the Roster tab.

Choose the class in which you want to view the roster.

On the class page, go to the Students section. You will see the names of all the students, as well as any caregivers that have joined Moment.

Tap on the profile icon in the top left corner of Moment.

Then, tap, Edit Profile.

Scroll to the bottom of the screen.

Below the Logout button, youll find the version of Moment listed in a light gray font color.