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Appreciate employees for their achievement, include everyone into culture events, and make an effort to make everybody feel welcome.
What's going wrong and how can it be improved?
Chaotic workflow make work pace slow which indeed is good from an agency perspective, because you can charge the client more hours. But if the quality of work suffers because of the processes than it also reflects on every employees future career.
Why do you feel undervalued and what would make you feel better about your compensation?
Regular performance review would give an insight into the quality of work that is done in order to compensate it accordingly. In 2 years there was only one review and that was not prepared by management at all. The performance based compensation that followed was way lower than the average normal.
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