Moon Active FAQs

Cards can be found in chests, and every card is part of a Card Set. Completing a Card Set results in great rewards. As the player progresses, new Card Sets are unlocked.

Wooden Chest (Available from Village 3+):Contains a total of 2 Cards, and the probability for receiving at least one of the cards from each rarity level is as follows:

1 Star Card:86%

2 Star Card:48%

3 StarCard:18%

4 Star Card:15%

5 StarCard:2%

Golden Chest (Available from Village 3+):Contains a total of 4 Cards, and the probability for receiving at least one of the cards from each rarity level is as follows:

1 Star Card:60.4%

2 Star Card:77.74%

3 StarCard:99.5%

4 Star Card:35.87%

5 StarCard:5.95%

Magical Chest(Available from Village 3+):Contains a total of 8 Cards, and the probability for receiving at least one of the cards from each rarity level is as follows:

1 Star Card:79.21%

2 Star Card:94.29%

3 StarCard:99.5%

4 Star Card:99.5%

5 StarCard:23.6%

Mystery Chest: Contains a total of 6 Cards (a chance of a Joker card), Pet snacks and Spins.

The probability for receiving at least one of the cards from each rarity level is as follows:

1 Star Card : 0.5%2 Star Card : 98.33%3 Star Card : 98.33%4 Star Card : 99.5%5 Star Card : 99.5%Joker Card: 10%

The probability for receiving Pet snacks is as follows:

2 Pet Snacks : 33.33%3 Pet Snacks : 33.33%4 Pet Snacks: 33.33%

The probability for receiving amount of spins is as follows:

Emerald Chest (Available from Village 20+): Contains a total of 4 Cards, Spins and Pet XP.

The probability for receiving at least one of the cards from each rarity level is as follows:

1 Star Card : 63.71%2 Star Card : 56.13%3 Star Card : 80.69%4 Star Card : 70.84%5 Star Card : 27.10%

The probability for receiving amount of spins is as follows:

10 Spins : 9.76%15 Spins : 14.63%20 Spins : 24.39%25 Spins : 29.27%30 Spins : 4.88%35 Spins : 4.39%40 Spins : 3.90%45 Spins : 3.41%50 Spins : 2.93%100 Spins : 2.44%

The probability for receiving Pet XP is as follows:

Sapphire Chest (Available from Village 70+): Contains a total of 6 Cards, Spins and Pet XP.

The probability for receiving at least one of the cards from each rarity level is as follows:

1 Star Card : 71.78%2 Star Card : 79.16%3 Star Card : 90.49%4 Star Card : 99.50%5 Star Card : 38.04%

The probability for receiving amount of spins is as follows:

50 Spins : 2.35%55 Spins : 7.06%60 Spins : 9.41%65 Spins : 9.41%70 Spins : 9.41%75 Spins : 9.41%80 Spins : 9.41%85 Spins : 7.06%90 Spins : 7.06%95 Spins : 7.06%100 Spins : 7.06%150 Spins : 4.71%200 Spins : 3.53%250 Spins : 3.53%400 Spins : 2.35%500 Spins : 1.18%

The probability for receiving Pet XP is as follows:

Ruby Chest (Available from Village 110+): Contains a total of 8 Cards (a chance of a Joker card), Spins, Pet XP and 1 Pet Snack.

The probability for receiving at least one of the cards from each rarity level is as follows:

1 Star Card : 56.20%2 Star Card : 82.47%3 Star Card : 97.19%4 Star Card : 99.5%5 Star Card : 61.14%Joker Card :1.9%

The probability for receiving amount of spins is as follows:

100 Spins : 2.35%110 Spins : 7.06%125 Spins : 9.41%150 Spins : 9.41%175 Spins : 9.41%200 Spins : 9.41%225 Spins : 9.41%250 Spins : 7.06%275 Spins : 7.06%300 Spins : 7.06%325 Spins : 7.06%350 Spins : 4.71%425 Spins : 3.53%500 Spins : 3.53%750 Spins : 2.35%1000 Spins : 1.18%

The probability for receiving Pet XP is as follows:

Your pet can be found to the left of the SPIN button (starting from Village 4).Tap the pet to go to the Pet Area.

The Pet Area is where you feed your pet to keep them awake and give them XP Potions to level them up!

Tournaments just got a whole lot more fun!

This new feature of the Tournament gives the ability to win incredible rewards while competing for the top ranks on the leaderboard!

A progress bar with a number of rewards will appear presenting the opportunity to win several rewards with items such as Spins, Coins, Pet XP, Pet Treats, or Gold Cards. Each tournament milestone bar can be completed a number of different times as displayed above the progress bar.

Tapping on each reward on the bar will show it's contents as well as how many points are needed to collect it, and tapping on the tournament icon on the left side of the progress bar will show the final reward which can be won.

To add friends in the game you will you first need to sign in to your Facebook account. See this post on how to do that.Inviting friends can be done through the pop-ups that youwill see in the game while playing, or by tapping on the icon on the top right corner of the screen and pressing on Invite Friends.

It is possible that you did not give Coin Master permission to access your Facebook friends list. Sometimes these permissions are revoked after an update and must be re-approved.

Please follow these instructions on either a computer or mobile device: Computer:

Log onto Facebook.

Click the drop-down arrow near the Home button on the upper right area of the screen, then select "Settings".

Select "Apps" on the left sidebar.

Hover your mouse over the Coin Master application and click on the "X" button, then click "Remove".

Restart Coin Master on your device and login to Facebook again. When asked to provide permissions this time, make sure you provide your friends list by clicking on "Edit This" and make sure there is a check-mark next to "Friends list".

Mobile:

Open the Facebook application and click on the menu button.

Scroll down and click on "Account Settings"

Scroll down and press on "Apps"

Click on the first option "Logged in with Facebook"

Scroll down and click on "Coin Master"

At the bottom of this page press on "Remove App"

Press "Remove"

Restart Coin Master on your device and login to Facebook again. When asked to provide permissions this time, make sure you provide your friends list by clicking on "Edit This" and make sure there is a check-mark next to "Friends list".

The Viking Quest is a game within the game that allows players to spin the new Viking Slots with their Coins instead of Spins andearn astronomical rewards!

Tapping on the reward icon near the bottom right of the screen will open the Mission Map which shows the players progress through the 10 unique and exciting missions!

Tapping on any rewards icon on the Mission Map reveals the items inside which offergreater and greater rewards including Gold Cards!

Article.

All Coins won in the Viking Slots are Raid Protected for 3 minutes after each press of the Viking "Spin" button.

For more information about Viking Quest missions and rewards, please refer to this

Coin Master is ready to challenge you in the newTournament! a fun new multiplayer event that allows players to compete with one another and track each others progress LIVE!

Players are split into groups of 50 and compete to become the number 1 Coin Master on the Tournament Leader-board!

In order to join the tournament, each player will first need to earn a certain number of Tournament Icons by fulfilling various actions including Attacks and Raids.

Every action completed will be reflected on the trophy icon seen at the top right corner of the screen! This number will represent your rank on the leaderboard where you will also be able to see your potential rewards as well as the stiff competition ahead!

Bets multiply rewards earned from actions but do not apply to those from special events. Raids and Attacks are multiplied after the action is complete, and when it comes to the slots, the amounts displayed at the top are multiplied already. The Bet button cycles between all available bets from lowest to highest.

For more information about bets, specifically Super Bet, please refer to this Article.

Cards are collectable items that are found throughout the game. 9 unique Cards make up each themed Collection.Each completed Collection rewards players with spins and other great gifts as well - including Pets ! The rarer the Collection of Cards, the bigger the reward!When it comes to finding new Cards, the village you are in determines the cards you will receive from chests and their rarity as well.Please note that Gold Cards can be found in higher Villages than you will find the rest of the cards. You can also trade normal Cards with your friends at any time and Gold Cards during special Gold Card Trading events.

If you are using a platform other than iTunes please send us your receipts from the platform you used to buy them (Google Play, Facebook, Amazon,). Sending us a message can be done through the game by tapping the menu button on the top right corner of the screen and clicking on Settings near the bottom of this list. At the bottom of the Settings menu is a Support button that will automatically open an email addressed to us with the necessary user information needed to assist you. Please make sure to leave the Device ID and User ID in the subject line!

iTunes (iOS players)iTunes occasionally aggregates several purchases into one charge so it's possible this charge is for earlier purchases as well. We do not have access to your billing information and cannot make any charges to your account. If you feel a mistake has been made, please contact iTunes support HERE.

The following guides can be helpful in finding receipts:

Google Play iTunes Amazon Facebook:

Clickin the top right of Facebook and selectSettings

ClickPaymentsin the left menu

Click a payment to view your receipt

These Special events bring the fighting spirit to Coin Master!

The extravaganza events are challenges with many new and exciting missions! Increase your progress by Attacking and Raiding your fellow Vikings!Attacks will count on the progress bar even if they are blocked by Shields or the Rhino and even earn you extra points along the way!

Spin to get 3 themedicons in a row to increase the progress bar and advance faster to greater and greater rewards!

All purchases are handled by iTunes, Google Play, Facebook, Amazon, or other web payment services such as PayPal or others depending on your device and must pass through their verification. We do not have access to your billing information.

Please contact your device's payment platform in order to resolve the issue. Google Play Support iTunes Support Amazon Support Facebook Support PayPal Support

Coupons! A wonderful way to get anextra value from purchases of Spins or Coin packs!

Coupons are a fun and valuable new attribute that will be present on special occasions! They are like personalized single-use sales, but remember they can be used onlyonce!

Coupons can be found in the Gift's Inbox and must be applied there before making a purchase.

A countdown timer shows when the Coupon expires and can no longer be used.

The videos and ads are provided by a third party, therefore they might not always be available. We are constantly adding more providers to address this.

Watching videos can use a lot of mobile data. If you notice this is happening, we recommend that you only watch these promotional videos when using Wi-Fi.

The videos are provided by a third party, and because of this, there may be issues with the rewards. We are constantly adding more providers to ensure you have plenty of opportunities to earn rewards.

If you are receiving an error message that an Event has failed to download, or if the Event is simply not present in your game, please follow these steps to resolve it.

1. Please close all apps and restart the device 2. Make sure you have the latest update of the game installed. 3. Please check for any updates for your device. 4. Clear the cache on your device. If you do not know how to clear cache you can follow one of these guides: Android iOS Amazon (Kindle Fire) Google Chrome

It is important to make sure that you have enough open storage space on your device as well as the game needs to download new assets in order to run events.

As a last resort, you can try reinstalling the game. Please note that your game progress can only be saved when you play while signed in to your Facebook account so make sure that you are before reinstalling!

Set Blast is the ultimate Card event in Coin Master!

Each Set that is completed during this great event rewards players with higher rewards!

The Balloon Frenzy event is a fun and easy mini-game within the game!

Stay focused while spinning and interacting with your Village and pop the Balloons that float by to earn rewards!

The Jackpot is a Lottery Coin-Master-Style! Spin using higher bets with the chance to win huge coin Jackpots!Please note that to qualify for the Jackpot, Bets must be used!

During these very special events, players will have the ability to trade two Gold Cards which are shown in the pop-up.This is a perfect opportunity to finish card collections as well as to help friends in their mission to finish their own collections!

During the Cards Boom event, each Chest will reward players with 50% more cards every single time!

In this event, the Wooden Chest will reward the player with 3 cards, Golden with 6, and Magical with 12!

The Bet Blast Event blows your winnings out of proportion with higher Bets and bigger rewards!Blast through Villages, Raid your friends, Attack your rivals - all with outrageous Bets and astronomical rewards!

The Village Master event is an incredible way to celebrate your progress! Each Village completed will earn players rewards that no other event promises! The further your progression in the game, the greater the reward you will receive!

The Raid Master event brings an even greater experience to Raids!During this event, each Raid on another Viking's Village will move you closer and closer to amazing rewards! Each stage of the event has increasingly higher goals and greater rewards.

The Attack Master event adds a whole new rewarding experience to Attacks! During this event, each Attack on another Viking's Village will move you closer and closer to amazing rewards! Each stage of the event has increasingly higher goals and greater rewards.Attacks will count up on the progress bar even if they are blocked by Shields or the Rhino.

A new and exciting event in the Coin Master universe - Gift Master!

Any purchase of a Coin or Spin pack with a "Free Gift" icon will reward the player with an incredible gift!

These remarkable gifts can contain combinations of Spins, Coins, Chests, Pet Food and even Pet XP!

The bigger the purchase, the bigger the gift!

What will you get? Lets find out!

Connection errors can happen seemingly at random. Even with a strong internet connection, there may be other apps or services that are interfering with the games connection. We recommend shutting down the game completely (removing from recent apps) and launching again. If the problem persists, uninstalling and reinstalling the game can also fix this -don'tworry, as long as your game is linked to your Facebook account you will not lose your progress. Follow the General Troubleshooting Guide for more detailed instructions.

If your game is still not working correctly after following the steps in the troubleshooting guide, please contact our Support team by pressing on the "Contact Us" button below.

Please do your best to answer these questions in your email to the support team.

When did this issue first start happening - after an update?

Does it happen when the game is loading or within the game itself?

Does it happen during a raid, attack or other action?

Does it happen regularly?

If possible, please attach a screenshot or a video.

You can gift your friends one spin each and they can do the same for you! Gifting a spin doesnt use any of your own spins, and you can collect up to 60 each time as long as the spins bar is empty.To send Spins to your friends, tap on theicondisplayed in the top right corner of the screen to open up the game menu. Tap on "Gifts" to open up the Gift Menu where you will be able to send and collect gifts of Coins, Spins, and Cards. As noted at the bottom of the Gift Menu, Spins and Coins which are sent to friends are not taken from your balance.When it comes to Coins, the range that can be sent and received differs depending on theVillage level.

The Leaderboards are lists of the highest ranked players in your circle of friends, your country, and the global Coin Master community!

Gifts and bonuses received in the game are sent randomly and are not generated by any event or interval of time passing.

You can disconnect your Facebook account and connect a different one by following these steps on your computer or mobile device:

** Please note that game progress cannot move from one account to another ** Computer:

Log onto Facebook.

Click the drop-down arrow near the Home button on the upper right area of the screen, then select "Settings".

Select "Apps" on the left sidebar.

Hover your mouse over the Coin Master application and click on the "X" button, then click "Remove".

Log out of Facebook and then log back in with the account you wish to play with.

Restart Coin Master on your device and login to Facebook again.

Mobile:

Open the Facebook application and click on the menu button which looks like 3 lines to the right of the notification icon.

Scroll down and click on "Account Settings"

Scroll down and press on "Apps"

Click on the first option "Logged in with Facebook"

Scroll down and click on "Coin Master"

At the bottom of this page press on "Remove App"

Press "Remove"

Log out of Facebook and then log back in with the account you wish to play with.

Restart Coin Master on your device and login to Facebook again.

We are not part of the process of giving rewards in other games. We recommend contacting the game you found Coin Master through or the offer provider in order to reach a resolution.

Unfortunately, there are several fake Facebook pages promising rewards for liking, commenting on, and sharing posts as well as clicking their links.

We would like to apologize for the confusion and reassure you that we are constantly working on getting these pages removed. Our official pages on Facebook are only the Coin Master Main Page and the Coin Master Trading Group. If you see posts such as these from any other page we recommend reporting them to Facebook immediately.

This happens when you are betting on the slots. The Bet feature allows you to multiply your winnings, but it also uses multiple spins each time. When you have one spin left and use the "BET X2", "BET x3", or higher you will not be able to spin.

You can cancel the Bet feature by tapping on the BET button until it cycles back to "BET X1".

The bet button can be found above the spin counter.

Unfortunately, Google Play has discontinued their Quests feature among a few other services related to Google Play Games. Click here to read more.

On some occasions, in order for a purchased item to load the game must be restarted. Before restarting, check for any updates to the game in your app store.

If you still have not received the item after going over the first steps, please send us your receipts from the platform you used to buy them (iTunes, Google Play, Facebook, Amazon,). Sending us a message can be done through the game by tapping the menu button on the top right corner of the screen and clicking on Settings near the bottom of this list. At the bottom of the Settings menu is a Support button that will automatically open an email addressed to us with the necessary user information needed to assist you. Please make sure to leave the Device ID and User ID in the subject line!

The following guides can be helpful in finding receipts:

Google Play iTunes Amazon Facebook:

Clickin the top right of Facebook and selectSettings

ClickPaymentsin the left menu

Click a payment to view your receipt

If your game is freezing, crashing, not loading, or behaving irregularly we recommend trying these steps:

1. Please close all apps and restart the device. 2. Make sure you have the latest update of the game installed. 3. Launch the game. If the issue persists: 1. Please check for any updates for your device. 2. Clear the cache on your device. If you do not know how to clear cache you can follow one of these guides: Android iOS Amazon (Kindle Fire) Google Chrome

As a last resort, you can try reinstalling the game as it usually fixes most issues. Please note that your game progress can only be saved when you play while signed in to your Facebook account so make sure it is before reinstalling!

If your game is still not working properly after following the steps above please contact our Support team. This can be done by clicking the "Contact Us" button below.

Lastly, please try to answer the following questions in your email to us:

When did this issue first start happening - after an update?

Does it happen when the game is loading or within the game itself?

Does it happen during a raid, attack or other action?

Does it happen regularly?

If possible, please send us a screenshot or a video of this happening.

If your game is linked to your Facebook account it takes your name and picture from there and it cannot be changed from within the game. If you are playing as a guest using iTunes, Google Play, or Amazon account, the name and picture chosen for your Viking at the beginning of the game cannot be changed.

If you have the Facebook application installed on your device, we recommend uninstalling it, launching the game, and then trying to sign in to your Facebook account.

If you do not have Facebook installed, we recommend installing it, signing in, and then launching the game and trying to connect.

Game progress can only be saved and used across multiple devices or following re-installs when the player has signed into their Facebook account in the game.Players who play the game as Guests can continue their progress on the device they use. A reinstall or an install on a different device will start the game from the beginning.

Due to changes that Facebook has made to their platform, some players may be unable to sign in to their accounts in the game.

If you are experiencing these issues, please follow This Guide to fix them.

After following the guide please restart your game and connect to Facebook again.

What is the GDPR?

The GDPR is a regulation intended to strengthen and unify data protection for all individuals within the EU. It aims to protect the fundamental right to privacy and the protection of personal data.

Moon Active and GDPR

Moon Active is committed to data protection and has taken steps to align with the GDPR, which becomes applicable on May 25, 2018.

Some of the steps weve taken:

We created a GDPR task force to perform the required analysis.

The next step was an evaluation of our current security and data protection practices and GDPR readiness levels.

We performed a complete and detailed evaluation of our personal data processing activities.

We have created and regularly evaluate our internal processes and procedures to ensure we meet the GDPR requirements.

Weve updated our Privacy Policy to be simpler and easier to understand and to better reflect our data practices.

What are your rights under the GDPR?

You can exercise your rights to review or request the permanent deletion of your personal data by submitting a request to our support team here. Please make sure to choose "Account Information" as the topic and "Privacy" as a sub-topic.

If you do not want to permanently delete your account, you may deactivate your account instead, and activate it again any time.

Please be advised that by deleting your personal data, all game progress and any related asset will no longer be restorable.

If you have any questions or comments in regards to privacy matters please send us a message at [email protected].

The percentage shown when purchasing packs is already included in the items received and is there to help show the value in each pack! It also references the fact that such packs contain a certain percentage more of the item than the same number of said item purchased separately at the base price.

Purchases made by accident, or deliberately, are handled by the payment platform that you use and requests must go through their resolution center. We recommend setting up Parental Controls on your device to avoid this in the future.

Google Play Support iTunes Support Amazon Support Facebook Support PayPal Support

On top of the other great ways to earn spins, players can also participate in the raffles, contests, and giveaways that we host on our official social media pages: Facebook Fan Page | Official Trading Group | Twitter | Instagram Please note that there are several fake Facebook pages promising rewards for liking and sharing their posts, commenting, and clicking on their links.There are also some websites that suggest you can hack the game. Please be aware that they are all scams and can be extremely harmful to your device!

On some occasions, you will receive XP Potions or Treats while spinning as extra rewards given on top of the coins or action that were already earned.

XP Potions can also be earned as a reward for building structures or for fixing your Village items after they had been damaged by another players attack.

Pet Treats and XP Potions can be purchased from the in-game Shop. This can be accessed by navigating to the slot screen and tapping on the icon that is located under the coin bank. In the shop, tap on Treats to see the different options.

These items can also be earned periodically while playing the game. For more information, please read this article.

Pets perform their various tasks within a certain limit that can be raised by leveling them up. In order to level up a pet, you must collect XP (Experience Point) Potions. Your collected XP can be seen in the bottom right corner of the Pet menu. While looking at a pet, pressing the XP button will give it a certain percentage of the total XP in your collection this can be seen at the top of the screen. When you have enough experience points added you will see an Upgrade button appear near your pet which will level them up and increase the amount of help they give you. Each pet has his own XP bar and is leveled up separately.Please read this Article for information on how to acquire XP Potions.

To hatch an egg, navigate to the pet menu and, using the arrows found on the sides of the screen, find the egg you wish to hatch and tap on it. Thats it! Your pet is now with you and ready to help!