MWW PR FAQs

INFORMATION TECHNOLOGY

The MWW Information Technology teamsare available from 9AM 6PM EST Mon Fri.

Helpdesk can be reached at: 888-909-5933or [email protected]

IT HelpDesk

All IT related questions / request should be sent to [email protected] or888-909-5933

Helpful URLs:

Office 365 Online

Office 365 URL: http://portal.office.com

Enter your email address Example:[email protected]

Enter your login password.

Note: The time sheet / expense reporting system may use a different set of credentials as your regular login, but the username isyour email without the “com” on the end. Example.jsmtih@mww. Six continuous fail attempts to authenticate to either Email or the time sheet portal will lock out both accounts. Please contact Help Desk to unlock.

Password Policy & Multi Factor Authentication.

Will expire every 60 days

Passwords must be 6 characters long

Your password cannot contain your account name

Contain characters from 3 of the following 4 categories:

Uppercase letters (A through Z)

Lowercase letters (a through z)

Numbers (0 through 9)

Non-alphabetic characters (for example, !, $, #, \%)

Old passwords cannot be reused

MWW require strict security when accessing your account.

A mobile device must be registered to your account to send you an authentication code when access MWW resources from an unfamiliar device

You can register yours device at: http://aka.msa/mfasetup

Certain applications do not support MFA:

Outlook for Windows

Skype for Business

Apple Mail for iOS and Android mail.

An App Password must be used for these applications. Click HERE to create.

VPN

OpenVPN is installed on your workstation.

OpenVPN can be installed on personal equipment at:

https://cloudvpn.mww.com

Wireless Access

MWWPR: Login with your username and password

Mailbox Size

Each team member a 50GB Email box:

If you receive a system notification indicating your Email box is reaching capacity, Email the Help Desk for assistance.

Instant Messaging

We have a built instant message system for quick communication with your fellow MWW team from across all offices.We use Skype for Business. Your username is your email address.An App Password must be used for Skype for Business. Click HERE to create.

Software Installation

Please notify the Help Desk for assistance to install software.

Personal Equipment

Personal equipment (laptops, cellphones, etc) can be used for office work. Be advised that MWW IT is not responsible for software installation, equipment troubleshooting, maintenance or repair of your personal equipment.

Blacklist/Whitelist

If you are receiving unwanted email from a sender, report the sender’s email address to the Help Desk to add the sender to the blacklist.

If you want to ensure safe arrival of emails from a particular user or company, submit a request to add the user’s Email address or company domain to the MWW whitelist.

Email Retention Policy

In order to maintain an efficient and reliable email system, in connection with our move to Office 365, Information Technology has implemented an Email Retention Policy that will be applied to your MWW email account. Details are below.

Retention:

Messages that are deleted will remain in theDeleted Items, &Archive folderfor only 14 days. If you use your Deleted Items or Archives folder as a reference source and never empty it, we strongly suggest that you begin moving the relevant messages immediately.

Former Employees:

Former Employee email accounts and data are deleted immediately upon end date of employment. All future email is directed to a current employee as directed by HR. Former employee email/data archives are retained for 30 days. After 30 days all archives are deleted.

Adding MWW Email on Mobile Device

We recommend using Outlook for iOS or Outlook for Android, which is free from the app store and the Google Play Store.

Distribution Groups

If you would like to create or be added to a distribution group, please email the Help Desk. We will show you how to create and administer a group.

The MWW Information Technology teams are available from 9AM 6PM EST Mon Fri.

Helpdesk can be reached at: 888-909-5933or [email protected]

You will notice the following screen on your Laptop the first time you login after software has been pushed automatically

Enter the username and password you use to log into your PC, then click connect.

Next you will see the following ‘popup. Click “yes,” Check the “Don’t ask again” box and proceed.

You will see another “popup” on the screen. Again, click “yes.” Check the “Don’t ask again” box and proceed.

When connected, you will see after 10-15 seconds a prompted in the lower right hand corner of the screen stating that you are connected.

Re-Connect Open-VPN

After the first time you connect to Open-VPN, the Open-VPN icon will take a place in the lower right hand side of the screen. There’s a small arrow there, you need to click it, and you will see a small orange icon. Click on it, and then click “connect” to have a VPN session.

Disconnect Open-VPN

Go to the lower right hand side of the screen, and click on the small arrow, then click the orange circle (OpenVPN connect), then “disconnect.

ConnectVPN Mac setup

Navigate to https://cloudvpn.mww.com and enter your domain credentials (first initial and last name along with your password). Select Connect and click Go.

Click on “Click here to continue” to download the software.

Launch the Installer

You may receive this error if your computer settings do not allow software from outside of the App Store to be installed. Select OK

To allow you to download software outside of the app store, go to “System Preferences” and select “Security & Privacy”

Under “Allow apps downloaded from” select “Anywhere”

Click “Allow allow from Anywhere” in the dialogue box.

Launch the installer that you previously downloaded and you will be prompted with the screen below. Click “Continue”

Click “Continue” again

Click “Agree”

Click “Install”

Input the credentials you used to sign into your Mac and click “Install Software”

When installation is successful. Click “Close”

Use your “Finder” and navigate to “Applications” and go to “Open VPN” and run “OpenVPN Connect”.

When you launch Open VPN, it will appear in the tray in the top right of the screen.

Select the icon and click Connect as seen below.

Enter 54.201.239.178 as the server

Enter your domain credentials (first initial and last name along with your password)

You should get a popup bubble that indicates you’ve successfully established the VPN connection

The HelpDesk allows you to submit questions, problems, AV and conference support requests, etc. You can access the HelpDesk at:

Online: http://techdesk.mww.com Note: On your first visit click the “Get a password” link.

Via E-mail: [email protected]

By Phone: +1 (888) 909-5933

Live Chat: The members of our support team will be online and available via Live Chat any time they aren’t supporting someone else or away from their desk.

Support Hours

Currently, standard business hours of support for the Help Desk are:

9AM 6PM EST Monday through Friday

How It Works

Submit A Ticket Online You can visit the website, click " Submit a Request " on your first visit, and submit a request via a simple web form. When submitting a ticket online you have the ability to specify more information to better route your request.

Email Us You can continue to email [email protected] in the same way that you always have, but you will now receive an automated e-mail response to create a password to submit your request on your first e-mail to the Tech Desk. Once you setup a password the first time, you won’t have to do it again, and you can just email the help desk address in the same way you always have going forward. You will also be able to check the status of past e-mail requests via the Tech Desk website.

Call Us You can call the 888 number above and if someone’s immediately available, it will be routed to an available member of the team. If no one is available, you can leave a voice message and a ticket will be automatically created.

How to Connect to the Wifi

First, Start by clicking on the Wifi signal bar icon on the bottom of your taskbar:

Next, Look for the Wifi Network labeled MWWPR:

If you click on the MWWPR Wifi a small dialog box will appear. From here just click the word “Connect”

You will then see a progress bar as it attempts to connect that looks like this:

After a few moments you will notice the word “Connected” next to the MWWPR Wifi

If this is your first time connecting to the MWWPR Wifi, You will see a screen asking you to identify your location as such:

Click on “Work Network” to set the location for this Wifi which will display a prompt screen when completed

Open your Internet Explorer browser to bring you to the login screen (This will only appear if you have not logged in before)

Enter your First Initial/Last Name as your username. For Ex: John Smith will be jsmith. Enter the same password you use to log into your desktop everyday

Once you have entered your credentials, Click the Sign in button. Please be patient as it may take a few minutes for your credentials to go through.

If the login you used worked correctly, you should be taken directly to your home page where you may browse the internet at your own discretion.

If you are unsure of whether or not your login worked correctly, Try opening up any browser of your choice and navigating to any website. If your page displays correctly, you are now connected to the MWWPR Wifi. If your page does not load or returns an error please check your credentials again or contact the helpdesk with the error you received.