Name.com FAQs

When setting up email clients such as Microsoft Outlook, Mac Mail, iPhone, or Android, you will need either enter POP or IMAP server settings. Below are the settings needed for the hosted email product.

Note: These settings are not valid forour Name.com's stand-alone email product.

These are the universal settings that are the same no matter what:

Username:Your full email address.

Password: Your email password.

Server (both incoming and outgoing) is youYourWeb Hosting Server Name (You can find this on you Web Hosting Dashboard.)

The rest of the settings depend on whether you have set up your email to retrieve as IMAP or POP3, or if you are using SSL or not. We recommend using IMAP, but you may want to try POP3 if none of the IMAP settings work for you.

Incoming ports:

IMAP with SSL: 993

IMAP without SSL: 143

OR

POP3 with SSL: 995

POP3 without SSL: 110

Outgoing ports: (These are the same whether you choose IMAP or POP3.)

SMTP with SSL: 465 or 587

SMTP without SSL: 25

To use the secured connection, select the SSL option during setup.

Spam assassin is enabled on all servers by default. One feature of Spam Assassin is that it will mark spam-emails with ***SPAM*** in the subject line, in order to draw attention and make it easier to filter/sort.

If this is not ideal and you wish to remove this feature, it is possible to do so by taking the following steps:

Log in to cPanel.

Navigate to the File Manager, located in the FILES-section.

The folder we need to access is hidden by default so if you have not enabled showing hidden files and folders we need to do so by clicking Settings, located on the top right-hand corner. Check the box to Show Hidden Files (dotfiles) and click Save.

Once hidden files and folders are showing, you should see a folder called .spamassassin, located in your home folder. Double-click the .spamassassin folder and right-click the file user_prefs (/.spamassassin/user_prefs) and select Edit.

On a new row, add the line rewrite_subject 0 and click Save (located on the top right-hand corner).

That's it! From now on, the incoming emails should no longer contain ***SPAM*** in the subject line!

cPanel offers the option to receive email notifications then resources spike and max out. In order to get a better understanding of what resources run high and when, it is a good idea to enable this option, so you can get alerted and notified. Below are the steps on how to enable this:

Log into your cPanel account.

In the Preference section, click the Contact Information icon

Enter an email address in the top, and second (if you want an additional email) text field and click Save.

That's it! You will now be notified when resources run high!

To determine if you have a dedicated hosting IP address, and to locate this IP address, please follow these steps:

Log into your Name.com account.

Click thegreen MY PRODUCTS button in the top right-hand corner.

Click on your web hosting package, i.e Yearly NameBuilder Hosting.

In the third box from the left, you'll see a display telling you if you have a dedicated IP address or not.

- If you do not have a dedicated IP, it will list None, as illustrated below:

- If you do have a dedicated IP address, it will list the IP address, as illustrated below:

Note:You can also see your IP listed afterServer IP Addressin the left-hand section.

Logging into your cPanel is easy. From cPanel, you can modify your websites, add email accounts, and set up add-on domain names foryour hosting account. To get there, follow these steps:

How to log into cPanel:

Log into your Name.com account.

Click thegreen My Products button.

Click on the Hosting tab and then select the hosting plan you want to log into the cPanel for.

On the Web Hosting Dashboard page, click the cPanel Login button. This will log you into cPanel automatically.

Still need hosting? Choose a plan.

You can also login to the cPanel directly. Just type http://yourdomain.com/cpanel and log in with your cPanel username and password. You can find your username on the Web Hosting Dashboard page where you can also reset your cPanel password.

Note: Your cPanel username and password may differfrom your Name.com username and password combination.

If you purchased one of our hosting packages, and no longer wish to you use it, you can simply disable the billing and point the DNS to another location. There is no way to permanently delete hosting from the accountinstead, it will expire and be removed on its own.

You can disable the hosting billing by following these simple steps:

Log into your Name.com account

Click thegreen MY PRODUCTS button.

In the Automatic Renewal Section, click the Icon to enable/disable the option

refund form

Once the option is disabled, you will not be charged on the next billing cycle and the hosting will simply expire and be removed on its own.

We offer full support for any hosting issues you may come across, but in the event that you're unsatisfied, we can offer you a full refund on the hosting within 30 days of purchase. If you opted for the free domain name we gave when you bought the hosting, we will refund the cost of the hosting minus the cost of the domain name, so that you can keep the name.

Issuing a refund on the hosting will delete all content associated with the hosting plan. Please back up everything you may wish to keep, including site content, SQL databases, and email. Once completed, please head over to our support help center and fill out the .

To renew your hosting account, please follow the instructions below:

Log in to your Name.com account.

Click thegreen MY PRODUCTS button, Located on the top right-hand corner.

Click the Blue Renew button, located on the right hand side, on the line of the hosting:

hosting

From there, simply follow the checkout instructions to renew your package.

To upgrade your hosting account, please follow the instructions below:

Log into your Name.com account.

Click thegreen MY PRODUCTS button.

Clickthe Hosting tab and then select the hosting package you want to upgrade.

On the Web Hosting Dashboard page, please click the link for Upgrade Options >>

hosting

From there, simply follow the checkout instructions to upgrade your hosting package. You will be billed for the difference between what you paid for the current plan and the cost of the new plan. At your next renewal, you will pay the full price of the new plan.

You can change your hosting/cPanel password from the Hosting Services page of your Name.com account. The password for your hosting plan is the samepassword you need to gain FTP access to your hosting account. You will not need to know your current hosting password to do this.

Log in to your Name.com account.

Click the green My Products button.

Click on your web hosting product.

On the Web Hosting Dashboard page, click Change cPanel Password >> underneath the hosting username

This will open up an area for you to create a new password. Simply enter your new password, confirm it, and then click Submit.

Note: You should always change the hosting password on this page as it is not possible to change within your cPanel.

Name.com only offers shared hosting at this time. Shared hosting means that there are multiple customers on a server who shares the space, resources and IP address. While we do not offer dedicated hosting, we do offer Dedicated IP's which is added as an additional service to your existing setup.

A Dedicated IP is not required when installing SSL certificates on Name.com hosting.

Below are the outlined steps on how to add Dedicated IP for a hosting account:

Log into your Name.com account.

Click thegreen MY PRODUCTS button.

Click on your web hosting account under the Hosting-tab.

On the Web Hosting Dashboard, click the link to Upgrade Dedicated IP.

This will add the product to your cart. Proceed to checkout to pay for the service and it will automatically apply and correct the DNS upon completion.

Note: The Dedicated IP will go in effect upon completion and the DNS will be automatically adjusted if you use our nameservers. If you do not use our nameservers then you need to manually update the DNS records to reflect the new IP.

Your Web Hosting IP address can be found by doing the following:

Log into your Name.com account.

Click thegreen MY PRODUCTS button, in the top right-hand corner.

Click on your web hosting package, i.e Yearly NameBuilder Hosting.

Located in the middle section, you can see your IP listed afterServer IP Address.

Below is a list of Top Level Domains that do not allowWhois Privacy, or are not supported at Name.com:

.ac

.am

.asia

.at

.be

.ca

.ch

.co.uk*

.cz

.de

.eu

.es

.film

.fm

.fr

.gs

.gy

.im

.in

.it

.io

.jobs

.jp

.li

.mn

.mx

.ngo/.ong

.nl

.nyc

.pl

.pm

.pro

.re

.rich

.ru

.se

.sh

.so

.tel*

.tf

.tl

.top

.travel

.uk

.us

.vc

.vote

.wf

.ws

.yt

Second Level Domains Name.com does not support Whois Privacy on:

.ar.com

.br.com

.cn.com

.co.in

.com.mx

.co.nz

.eu.com

.firm.in

.gen.in

.ind.in

.net.in

.org.in

.org.uk

.sa.com

.uk.com

.us.com

*Special conditions applies. Only private individualsnot a businessescan apply Whois Privacy to their domains.

You can view and create new Support Messages (email tickets) by going to: name.com/account/supportcenter

Please note you must be logged into your Name.com account to view the Support Message area.

Also see:

Chatting with name.com support team

Reissuing a certificate is basically another word for reinstalling. You can only reissue a certificate for the same Fully Qualified Domain Name (FQDN) and you cannot change the domain in any way. Reissue a certificate is appropriate when you change hosting server location, if something goes wrong during or after the setup if you want to change the algorithm, or you simply want to reinstall it.

You can reissue a certificate as many times as you want, but doing it repeatedly may raise certain suspicions which, in turn, may result in the completion of validations and verification of ownership.

Before we start we want to be prepared and generate the CSR since this will be used during the setup. Please see this guide on how to Generate a CSR with name.com. If you have hosting with another provider, you would need to generate the CSR with them, as well as contact them for any assistance with this process.

For COMODO or Encryption Everywhere certificates, please submit a ticket at https://www.name.com/support/sslticket with the new CSR for us and we will reissue the certificate.

For Rapid, SecureSite & TrueBusiness SSLs please do the following:

Click on the link here. Enter the required information, and click Continue. If the information was correct it will take you to the next screen where you can click on a button to Request Access. this guide

Note: If you get a red error message at the top, stating Cannot validate the information you submitted. then please dry a different email address, whatever you may have on file, or try the domain with, and without "www." in front of it.

You should have an email shortly in your inbox with a link to your Userportal. Click the link and it will automatically log you in. You have ~24 hours to click the link.

In your userportal, there will be an option in the left menu to Reissue Certificate

This will start the Reissue Certificate setup. With the following options:

Language - Select your language

Hashing Algorithm - Select which algorithm you want. We support and recommend SHA256 root for our hosting. If you are not sure, please clarify with your hosting provider.

Enter CSR - This is the big text box where you would past in the CSR you generated. Please note that the top tag:

-----BEGIN CERTIFICATE REQUEST-----

& Bottom tag:

-----END CERTIFICATE REQUEST-----

should be included.

Check the box to Agree to the SSL Agreement and click Submit.

Your CRT certificate will be emailed to the same email address shortly. For instructions how to apply the CRT to our hosting, please see, and it will conclude the setup. If you have hosting with another provider, you would need to install the CRT with them or supply them with the CRT and they can install it as well assist further.

In the early 2000s the US Federal Trade Commission (FTC) began regulating SPAM. Eventually, the CAN-SPAM Act required the Commission to issue regulations “defining the relevant criteria to facilitate the determination of the primary purpose of an electronic mail message.” The CAN-SPAM Act applies almost exclusively to “commercial electronic mail messages”.

Due to these regulations emails are closely monitored and legally filtered to protect consumers from unwanted emails. These rules can make it very easy for your email communications to be flagged as SPAM. The good news is, the FTC also publishes guidelines to help you send safe and effective emails that avoid breaking SPAM laws:

https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business

We highly recommend our customers review and follow the guidelines described in the link above.

Sub account will create a new account like your current account, with the same default contacts and default nameservers. The sub account will have default Name.com pricing and security settings.

Why should I use a sub account?

Sub accounts are good for those that want to register domain names for others and then move them into other accounts for their customers while maintaining the ability to help manage the domain names.

Sub accounts are also great for setting up different billing profiles for specific domains or products.

Learn more about sub accounts.

Name.com offers an automatic billing service to help you manage your domain names, products, and services. As long as you have an active Default payment profile, you can Enable or DisableAutomatic Renewal for your products from within your account quickly and easily.

To enable Automatic Renewalfor your domain names, follow these steps:

Log into your Name.com account.

Click on the My Domains button, located on the top right hand corner.

To the right of your domain name, you will see the Renewal Settings column. The Red Circle means it is disabled and the Green Circle means its enabled.

Note: By default, our automatic billing service will renew any products you have set to automatically renew 1month before their expiration date. We do this so that if there is any problem with a payment or your payment profile, we have plenty of time to let you know and get things fixed before your product expires. You can change this setting from within your account.

If you think Name.com is pretty awesome, referyour friends and family!To show our thanks, we'll rewardyou and your friends with $5.00 each in Promotional Credits that can beapplied towards a future Name.com purchase.

How can I refer a friend?

Referring your radical pals is simple:

Log in to your Name.com account.

Click on the ACCOUNT tab, located at the top, select MORE and then select REWARDS.

Choose one of the three ways to share:

Email - Typeyour friend's email address and click Send Email. If you are referring more than one friend (yay!), separate multiple email addresses with a comma.

Share via URL - Copy and paste the unique link, then sendit to your friends. This is a great link to send in atext message.

Shareon Social Media - Click Tweet orPost to Facebookto share the link on your Twitter account or Facebook Wall.

The referral links are uniqueto your account, so you'llbe credited for anyone who creates a new account and makes an eligible purchase through your link.

Note:You can only refer new customers who have never had an account with Name.com.

When will my friend and I receive our Promotional Credits?

Once your friendfollows your unique referral link and signs up for an account, theywill receive five credits They will need to make a qualifying purchase of $10.00 (U.S. dollars) or greater before you are eligible to receive your credits.

Once your friend has made a qualifying purchase, you will receive five credits within seven days of their purchase. You can then use your Promotional Credits towards a future Name.com purchase.

Some restrictions apply, click here for more detail...

What are promotional credits?

Promotional credits are a type of discount rewardthat can be applied towards future purchases through Name.com.Each for each credit, you will receive a$1.00 (U.S. dollar) discount on an eligible purchase through Name.com.

What purchases are not eligible for promotional credits discount?

Promotional credits cannot be used for purchases of Name.com account credit, backorders, domain name preorders, and domain name transactions pertaining to a Pre-General Availability phase.

How can I use my promotional credits?

Simplyadd a new domain to your cart and/or a product such as Name.com Email, Name.com’s Website Builder, or a Web Hosting package. When you get to the payment page you can use your credits to receive a discount on your purchase. More information here...

Can my promotional credits expire?

Yes, your credits will expire if they are not used after 60 days from when they're issued. Once your credits expire, it cannot be returned for use.

Can my remaining promotional credits be refunded to my credit card, PayPal account, or to my account as account credit?

No, credits cannot be refunded to any of these payment methods. If you do not use your promotional credits within 60 days of issue, they will expire and cannot be used.

Now that you've successfully referredyour friends and family, you are ready to use your credits towards a new Name.com purchase.

How to use your promotional credits

Start by addinga New Domain and/or a product such as Name.com Email, Name.com’s Website Builder, or a Web Hosting package to your cart. When you get to the payment page you can choose to pay for your items with your credits along with a validcredit card or PayPal account.

Each credit will discount an eligible purchase through Name.com by$1.00 (U.S. dollar).

Note:Your firstpurchase using promotional credits must be $5.01 or greater. promotional credits cannot be used for purchases of Name.com account credit, backorders, domain name preorders, and domain name transactions pertaining to a pre-general availability phase.

After you set up your SSL certificate, you will need to install it. If you are using Name.com for hosting, an SSL certificate will install automatically. If not, you will need to provide it to your hosting provider to add for you. To get the certificate, follow these steps:

Log in to your Name.com account.

Click thegreen My Products button.

If you have multiple products, click on SSL certificates. Then click on the SSL certificate you need.

Next to Certificates Have Been Issued, click Show Certificates.

Copy the text under Server Certificate.

Note: You will need to copy everything, including -----BEGIN CERTIFICATE----- and -----END CERTIFICATE-----

Usually, this is the only thing your hosting provider will need to install the certificate. If your hosting provider requests the CA Certificates, they can also be found on this page.

Note:We do not have the ability to issue certificates in .PFX or other file formats. You can view your certificates in your name.com account with the above instructions. Please try to find another program to compile the issued certificates in another format.

Email forwarding is a free service that allows you to automatically forward emails you receive through a Name.com email address to a different email account. This tutorial assumes that you have an existing Name.com email account. If you do not have email through Name.com, reference this tutorial instead. To enable and set up email forwarding, please follow these steps:

Login to your Name.com email account on https://mail.name.com.

Click the Settings [gear] icon, on the menu bar at top.

Click Mail Forwarding, located on the left Settings section.

Click the Enabled-box to enable the service.

Select if you to keep a local copy and enter in the email addresses you wish to forward to. You can separate email addresses by using a space, comma or new row/line.

Click Save to save the forwarding.

Purchase email through Name.com here

.

Sub accounts are ideal for those who want to register domain names for others, such as clients, and then move them into other accounts that the clients can access.

Log into your Name.com account.

Click on the ACCOUNT tab, located at the top, select PROFILE and then select ACCOUNT SETTINGS.

Click on Manage Cloned/Sub Accounts, in the Security section.

Under Create New Sub Account, enter the username and password of the new sub account and click the Create Sub Accountbutton.

Note: You will be able to access the sub accounts from the parent account, but the sub accounts will not be able to access the parent account.

* If 2FA is added on the sub account, the owner of the parent account will want to add their own 2FA for the sub account, as it will be required to access the account.

Learn more about sub accounts here.

Note: If you want to create a totally new Name.com account (that is not a sub account), clickLogin on the top right of the Name.com homepage and click "Create a new account."

You can transfer domain names between accounts at Name.com. This can be used to delegate ownership with a sub-account or to transfer ownership of the domain name to a third party. You'll need to know the domain name you'd like to transfer from your account and reciever's account code before you begin. Here are the steps:

Log in to your Name.com account.

Click on the MY DOMAINS button, located on the top right hand corner.

Click the domain name you wish to transfer.

Scroll all the way to the bottom of the page to find the Advanced options. Click Account Transfer.

Copy the account code of the account you are transferring to and paste it into the Account Code field.

Under Options, select if you would like to change the domain contacts or not.

Click Transfer Domain.

How to bulk transfer domains internally

Log in to your Name.com account.

Click on the MY DOMAINS button, located on the top right hand corner.

Check the box next to each domain you would like to transfer. Each domain will populate in the Bulk Actions Transfer box.

Click Bulk Tools blue button, then click Account Transfers on the top menu bar.

If you are transferring to a subaccount, simply select oen from the dropdown. If not, click Use Account Code and copy the account code of the account you are transferring to and paste it into the Account Code field.

Select if you would like to change the domain contacts or not.

Click Transfer Domains.

Note: Please be sure you have the right code before you initiate the transfer because we cannot move the domain name back into your account if it ends up in the wrong account.

Note: If you want to create a totally new Name.com account (that is not a sub account ), clickLogin on the top right of the Name.com homepage and click "Create a new account."

Sometimes, adding DNS records can be confusing, especially with so many options for using your domain name out there. To make the process a little easier, we’ve added a few pre-made DNS templates. In addition to finding templates for all of your Name.com products, you’ll also see templates for popular website builders and email providers, including Bandcamp, Bit.ly, Bl.ink, Blogger, Clkim, GitHub Pages, G Suite, Houzz, LaunchRock, Medium, Office 365, Parllay, RebelMouse, Rebrandly, Shopify, Spacecraft, Squarespace, Tumblr, Weebly, WordPress.com, XPRS and all of our Name.com products.

To add aDNS template, follow these steps:

Log in to your Name.com account.

Click on the MY DOMAINS button, located on the top right hand corner.

Click the domain name you want to add the DNS recordsto.

Click Manage DNS Records.

Click the blue DNS Templates button.

Select the template you want from the drop-down menu that appears and click Update DNS records.

here

Note: Some templates will ask you to enter some extra information, like the subdomain or verification key. You will need to get this information from your hosting or email provider. If you would like more templates added, reach out to support with your request.

If you get an error on the DNS Management page that says WARNING!, this means that you are not currently using Name.com’s nameservers. If you are not using Name.com's nameservers then you cannot successfully use our DNS records, and so our DNS templates won’t work. Please click Update Nameservers to use our nameservers, then follow the instructions .

Email forwarding is a free service that allows you to automatically forward emails you receive through a Name.com email address to a different email account. This tutorial assumes that you have an existing Name.com email account. If you do not have email through Name.com, reference this tutorial instead. To enable and set up email forwarding, please follow these steps:

Login to your Name.com email account on https://mail.name.com.

Click the Settings [gear] icon, on the menu bar at top.

here

Click Mail Forwarding, located on the left Settings section.

Here you can see any forwarding that may currently be set up, review your settings and copy the email address for your records.

Purchase email through Name.com

Note: Wildcard email forwarding is not available.

The .MX registry is a bit different than many registries, and will not allow the registration of an .MX domain name to go through unless they can verify the address. For some reason, the registry sometimes has difficulty verifying some states within Mexico. In order to make sure the address accurate and valid, we recommend using Google Maps. If the address pulls up and looks okay in Google Maps, it will generally work. Below is a guide on how to update the contact information on file for an account:

Changing account contact information

Accepted methods of payment at Name.com

At this time, we accept payment from PayPal, Visa, MasterCard,Discover, Diners Card, and American Express. We can accept both debit and credit cards, so long as they are backed by one of these providers.

Although we may add more payment methods in the future, we cannot currently accept wire transfers, checks, bitcoins, or Alipay.

Note: We can only accept payment from PayPal through our shopping cart. We cannot accept direct transfers from your account into our Paypal account.

Name.com offers a number of great email options so everyone can find the perfect fit. The options we currently offer are:

Hosted Email:This is the email that is included when you purchase a hosting plan.

Email Forwarding:A free service that forwards incoming emails to another address.

Name.comEmail:This is the basic email product, which can be bundled with other services.

Google Apps:This is the full Google Apps for business for your domain name, including email.

Compare all the email products here.

So which type of email are you using?

Although it’s great to have so many emailchoices, it can also get confusing. To figure out what kind of email product you are using, please do the following:

Log into your Name.com account.

Click thegreen MY PRODUCTS button.

Under product management, you will see a tab that will sayEmail or G Suite.

Click on the tab for the right product, then click on the product name to manage it.

Note: If you do not see any products listed here, you are either using a different email provider, or you are using email forwarding.

A Sender Policy Framework (SPF) record is a DNS record used for verifying your sent emails. The record identifies which mail servers are permitted to send from the email server which prevents spammers from forging emails sent, using your domain. SPF records uses the TXT record type.

An example of an SPF record:

SPF Record.

Note: If you wish to setup a DNS record with Name.com, it's important to note you need to use our nameservers - so name.com manage and host your DNS. Domains registered with Name.com use our nameservers by default but in order to point your domain to our nameservers, or verify they are correctly pointed, please see our guide for default name servers.

Once you are using name servers, follow the steps below:

Log in to your Name.com account.

Click on the MY DOMAINS button, located on the top right hand corner.

Click on the domain name you wish to create an SPF record for.

Click Manage DNS Records, in the DNS column.

Here you will add the desired SPF record, provided by your host.

Select TXT in the Type drop-down menu.

If provided a subdomain or host, enter it in the Host field.

Enter or copy+paste the value (string) into the Answer field.

Leave TTL as 300 (default)

Click the blue Add Record button.

Once the records are created, it should be working within 24 hours.

To see the specific SPF records for email products, see these help articles:

Name.com Email Product SPF record.

Name.com Hosted Email Product

The inherit PHP version on our hosting servers can change on occasion as new versions come out and old versions become unsupported. You can view the timeline availability of PHP versions directly from cPanel here:

https://www.php.net/supported-versions.php

If the inherit PHP version is upgraded on our servers, it is in your best interest to update your site code to stay up to date with the latest versions that are supported. However, if you need to revert your PHP version back to the version that best suits your site code as a temporary fix, you can do so from within your hosting cPanel. The instructions for updating the PHP version for your website(s) are listed below for our web hosting plans.

We always recommend backing up your site content to an external source prior to making any changes. We also recommend upgrading any themes, plugins and website versions prior to changing PHP in order to ensure compatibility.

Login to your hosting cPanel

Locate the MultiPHP Manager tool in the Software section of your cPanel. https://www.name.com/support/hostingticket

Click the checkbox for the domain(s) that you want to adjust.

From the drop-down menu labeled PHP version, select the PHP version that best suits your site code.

Click the blue Apply button to save the change.

NOTE: There is currently an issue with the tool which will sometimes yield a false error message. If you get an error message (illustrated below) when you change the PHP version, simply ignore it. Your PHP version will correctly change, and if you refresh the page you will see that it indeed worked. As such, just ignore the error message.

Note: If you are using our WordPress Hosting Plan and need to update the PHP version of your site, you will need to contact our Hosting support team for assistance by filling out this form:

Email and URL forwarding is useful when you have an existing email address or website, and wish to forward to these destinations.

For email forwarding you would need an existing email address, and you can then create forwardings, using your domain(s) that forwards email to this existing address. Keep in mind you cannot reply from the forwarding address.

URL forwarding helps forward domains (including subdomains) to an existing website. Something to keep in mind here is that masked forwarding will not always work, if it is blocked bythe destination and we do not support wildcard/catch-all, nor folder forwarding.

You can set up newforwards using this tool, or follow the conventional way, as outlined in the URL forwarding and email forwarding guides.

How to view and manage your forwards:

Log in to your Name.com account.

Click on the ACCOUNT tab, located at the top, select TOOLS and then select FORWARDING TOOLS.

To view all forwards, click the Show all URL Forwards in my accountbutton located on the top right.

URL forwards will appear on theURL Forwarding tab, and you can see your email forwards by clicking the Email Forwardingtab.

Use the Edit and Delete buttons to manage or make changes as you see fit.

How to add a new forward:

Log in to your Name.com account.

Click on the ACCOUNT tab, located at the top, select TOOLS and then select FORWARDING TOOLS.

To add a forward, choose the domain you would like to manage by using the drop-down at the top of the page.

Select the appropriate tab of either URL Forwarding or Email Forwarding and enter in the destination your URL/email should point to in thetext box.

Click Add URL/Email Forwarding Record to finalize.

Note:If you want to set up a URL or email forward for a domain in your Name.com account, you must be using our Name.com nameservers. It may take upwards of 24 hours for the forward to take effect once you add the forwarding record to your domain for the first time.

Wildcard Email forwarding is not available.

While setting up or re-issuing a SSL certificate, a Certificate Signing Request (CSR) must be generated by the host to pass information between the Certificate Authority and web host. Here are tips for generating a valid CSR:

The domain has to exactly match the SSL certificate. If you purchased a wildcard, it would look like this: *.domain.com .If the SSL just covers the main domain it would look like this: www.domain.com If the SSL covers a subdomain it would look like this: subdomain.domain.com

A key of 2048 works best for Encryption Everywhere SSLs and most other SSLs Name.com provides.

Be sure the contact information is valid and complete.

Use a CSR checker like this one to make sure you meet the requirements of a valid CSR: https://ssltools.digicert.com/checker/views/csrCheck.jsp

SSLs can only be renewed a month before they expire, and they cannot be renewed if they have not been set up.

You can only use one SSL on a domain or subdomain at a time.

If these suggestions is not solving your issue, please see the articles below or fill out our SSL Support form

Also, see:

Finding and installing your SSL certificate

Setting up an SSL certificate that is not hosted by Name.com

SSL certificate basics

If you have a secure socket layer certificate (SSL) on your website, you can automatically redirect visitors to the secured (HTTPS) version of your sitefor a secure connection. Name.com hosting uses cPanel and there is a simple tool in cPanel that will help you accomplish this.

Enforcing SSL for main domain / Startup Hosting:

Log into your cPanel

In the Domains section, click the Domains icon.

This will open a page where you can toggle the HTTPS redirect on or off. We recommend leaving it on. If there is no option to enable HTTPS, it's because that domain does not have SSL installed. First make sure SSL is installed and the option will present itself.

Your domain should now be using HTTPS.

Enforcing SSL for Addon domains:

Linux uses.htaccess files to handle redirection.

You may need to create a .htaccess file, and you can use your control panel's File Manager.

Using the following code in your .htaccess file automatically redirects visitors to the HTTPS version of your site:

RewriteEngine On

RewriteCond \%{HTTPS} off

RewriteRule ^(.*)$ https://\%{HTTP_HOST}\%{REQUEST_URI} [L,R=301]

If you have an existing .htaccess file:

Do not duplicate RewriteEngine On.

Make sure the lines beginning RewriteCond and RewriteRule immediately follow the already existing RewriteEngine On.

Nameservers are the first thing domain names look to when they need to know where the content of a site is located. Nameservers dictate the DNS, which means you have to setup the DNS records with your nameserver provider.

If you use Name.com's nameservers, then we (Name.com) manage and host your DNS, and everything DNS related needs to be setup in your Name.com account. If you do not use Name.com's nameservers then we do NOT manage your DNS, and you willneed to setup the DNS records with your nameserver provider.

If your hosting provider asks you to point the domain name using their servers so they can manage the DNS, here is what you need to do:

Log into your Name.com account.

Click on the My Domains button, located on the top right hand corner.

Click the domain name you would like to manage.

Click Manage Nameservers, in the Nameservers column.

Click the Delete All button to clear the current nameservers away. Alternatively you can also Delete them one-by-one by clicking Delete, on the right-hand side.

Enter the new nameserver in the empty box labeled Add Nameserver and then click the blue Add button. Be sure to only add one at a time.

Click Apply Changes.

Still need hosting? Get yours here.

Note: If you do not delete the old nameservers before adding the new, it will create conflicts and the associated website/email will not work. You will need at least two nameservers for the domain to work. Once you have changed them, it will take roughly 48 hours for the changes to propagate.

We’re excited to announce that we’ve partnered with GitHub Education to offer student developers a little something extra to jumpstart their online presence. Students can now get one of 25 eligible TLDs plus Advanced Security free for the first year.

Setting up GitHub Education

First, make sure you are NOT logged into your Name.com account.

Once you confirm your student pack, log into GitHub with your student email and click on the https://education.github.com/pack/offers link. Then, locate N ame.com on the page and click the link that connects you to our student page.

On that page, click the green link that says "Click to login to GitHub".

Next, search for a domain, keeping in mind that only certain TLDs are eligible for the promotion. Add the domain you want to your shopping cart.

You will notice that the promo code is already applied. This is placed automatically by our system, so do not edit it.

At checkout, you’ll be asked to log in to your Name.com account. Once you do, the promotion will be applied to your Name.com account and you can complete the purchase.

Also see, renewing a domain name for domain prices after the first free year.

Importing email from an external account to a Name.com email account can be done by following the steps below:

The common exchange formats for email is MIME (.eml):

Log into your Name.com Email account on https://mail.name.com.

In your inbox select the folder you wish to import messages to.

Click the gear icon, located on the bototm left hand corner

Click Import Messages.

Select the file on your device and proceed to open.

If you wish to change the look and layout of your website you can do so by changing the template. There are currently two template options available, which can be switched between whenever you needby following these steps.

How to switch templates in One-Page Website

Log into your One-Page Website Editor.

Click on Site, located on the top right-hand corner.

Click Template Picker.

On the preview screen, hover the mouse over the template you wish to use and click USE THIS TEMPLATE.

Note: You can also preview the template by clicking PREVIEW. While previewing, you can make your selection to keep the template or go back by using the green bar at the top of the screen to return to the editor.

A records are one of the most commonly used records for pointing a domain name to a host. An A record resolves a domain name to an IP(v4) address and is only used for websites (not email). The IP address for your website/host is provided by whoever hosts or manages your website, and content. Name.com has no way to know your IP address unless you're hosted with us (Hosting, Website Builder, One-Page Website, Wordpress Hosting).

An example of a set of A records pointing to the IP address 192.168.108.69:

Type

Host

Answer

TTL

Prio

Created

Actions

A

swedishlapphund.org

192.168.108.69

300

N/A

2017-05-03

A

*.swedishlapphund.org

192.168.108.69

300

N/A

2017-05-03

Note: If you wish to setup a DNS record with Name.com, it's important to note you need to use our nameservers - so name.com manage and host your DNS. Domains registered with Name.com use our nameservers by default but in order to point your domain to our nameservers, or verify they are correctly pointed, please see our guide for default name servers.

Once you are using name servers, follow the steps below:

Log in to your Name.com account.

Click on the MY DOMAINS button, located on the top right-hand corner.

Click on the domain name you wish to create an A record for.

Click onManage DNS Records.

Here you will add the desired A record, provided by your host. Typically you would create 2 records - a naked record and for subdomains (including www):

First A record:

Leave the drop-down menu Type as A

Leave the Host field blank

Enter or copy+paste the IP address into the Answer field.

Leave TTL as 300 (default)

Click the blue Add Record button.

Second A record:

Follow the same steps as in the first record, but in the Host field add a * symbol.

Once the records are created, the domain should be working within 24 hours.

If you like the One-Page Website product, but you want to add more pages and features or unlock additional templates, then you may want to upgrade your One Page Website to a Website Builder account.

This can be done in two ways.

Log in to your Name.com account

Click thegreen MY PRODUCTS button.

Click One-Page Websiteunder My Products.

On the One Page Website landing page, you will have the option to upgrade your package to Website Builder by simply adding the desired option to your cart and proceeding to checkout.

Once the payment is complete, the upgrade will be ready to go.

You can also upgrade from within the One Page Website Editor by taking the following steps:

While logged into the editor, click on Site in the top left-hand corner.

A menu will slide out on the left. Click My Account at the bottom and then click Upgrades.

Click on the desired upgrade link and it will take you to an upgrade page on Name.com where you can choose your Website Builder package and proceed to the cart.

Check out Name.com's Website Builder plans.

To create or make changes to your One-Page Website website you need to be logged into the One Page Website editor. Below are the steps on how to log in:

Log in to your Name.com account.

Click thegreen MY PRODUCTS button.

Click One-Page Websiteunder My Products.

On the One Page Website landing page, click on the blueEdit My One-Page Website Site button, at the top right-hand corner.

That's it! You are now logged in to the editor

If you already own a domain that you'd like to use for your One-Page Website page, or decide to register one down the line that you think would be a better fit, you can change the domain associated with One Page Website by following these steps:

How to change your One-Page Website domain

Log into your Name.com account and click My Account.

Click thegreen MY PRODUCTS button.

Click One-Page Websiteunder My Products.

Click the link that says Change under Website Domain Name, next to the domain currently associated with your One-Page Website page.

Select the new domain you'd like to use from the drop-down menu and click Update. A pop-up box will notify you of the DNS changesplease review the information and click OK to apply the change.

Note: DNS propagation may take upwards of 24 hours, and you may want to clear the cached data in your browser if you do not see the change.

This guide will cover how to purchase and set up your One-Page Website one-page website for the first time. You'll start by purchasing the product if you haven't already:

How to purchase One-Page Website

Head over to the One-Page Website landing page.

Feel free to review the information then click the button Get started on your site.

Type in your name, your business's name, or some relevant keywords and hit search to view a list of available domains. Make your selection by clicking .

Once added to the cart, click the Checkout button or simply click the Cart in the top right-hand corner to proceed to checkout.

How to set up One-Page Website

Once you've purchased your One-Page Website bundle, you will automatically be presented with the setup screen. If you click away from the screen or want to complete it later, you can always return to the setup screenby clicking My Account and then One-Page Website.

The first step is to choose a template. Click on the template picture you find most appealing.

Next, you will be asked to enter a few details, such as your name, email, address, and whatever else you'd like to add. An example is located on the right-hand side of the pageto give you a better idea of the formatting. You can add as much or as little information here as you'd like, and you can always make changes to it later.

Your Name - Enter the name you wish to appear on the website. The name will be in big letters at the top of the page.

Headline - The headline will be located under the name in a smaller font.

Body Copy - The body is where you can enter the body of your content. This is a larger section and is perfect for descriptions.

Button Text - This will be the text of the button presented on your page. Clicking the button will take the viewer to the attached link, explained below.

Button Link - When the button is clicked it will take your visitor to the provided URL.

Forwarding Email - One Page Website comes with a forwarding email address which you'll create in this section. This is a required field since it will be used as your main point of contact on your page. Use something like "yourname", "contact," or "hello" to go to the left of the @ sign.

Your Email - The email mask you entered abovewill forward to the address entered in this field. Make sure to use an email address that you access and check regularly.

Address - Enter your physical address if you have a business location or PO box that you wish to make it public and advertise on your page. This field is not required.

If you wish to add social media buttons, click Add Social Media Links. Here, you can enter the information foryour Facebook, Twitter, Instagram, LinkedIn, Pinterest, Google+, YouTube, & RSS.

Review the information and click the button Save and Add Image.

Note: A notification will pop up saying,"We’re transferring the information you’ve entered to your new One Page Website page. Here, you’ll be able to add a feature image and edit your information. Once you’re happy with how it looks, share your site with the world by hitting Publish."

Click OK, Got it! to proceed.

You will now be redirected to the one-page website editor where you can add your feature image and make any final changes before you publish your site.

Once you're happy with how everything looks, click Publish - - to make your website go live and appear on the internet for everyone to see. It may take a few hours before the website is fully propagated and works in all parts of the world.

That's it!

To renew your One-Page Website bundle, please follow the instructions below:

Log into your Name.com account, click My Account and then click One-Page Website.

On the One-Page Website page, click Renew One Page Bundle.

This will add the product to your cart and you can proceed to checkout to make the payment.

Once payment is complete, your One-Page Website bundle will be renewed instantly. If the product was expired, it will be back up and running within minutes. If the product and domain were both expired, it may be a few hours.

If you've created your One-Page Website site, but you cannot get the URL for yourpage to resolve, you might have skipped over publishing the page via the One-Page Website editor. We do not automatically push your One-Page Website content, so once you are ready for your content to go live, you'll need to publish it by taking these steps:

How to publish your One-Page Website site

Log into your One-Page Website editor via the Products page.

Make any necessary changes and edit your website until you're happy with the content and layout. You can Preview your website by clicking Preview in the top right-hand corner, which also allows you to see what your website will look like on tablets and smartphones.

Once you're ready to publish your website, click the Publish button in the top right-hand corner.

A pop-up notification will appear to confirm that you wish to publish. Click Publish again to proceed.

Your content is now published and live. In the presented popup, you can click Visit Websiteif you wish to experience your live website in a new tab. If not, simply click Doneto return to the editor.

There are different ways to change the fonts on your One-Page Website depending on the section you are editing.

Changing the font of your name

TheCompany Namesection, or where you enter your name or business name, can be edited by doing the following.

To change styles:

Hover over the Company Name and then click on the gear to open settings.

Click on the Style tab.

Click Company Name Font to change the font.

Changing the font of your button

Hover over the button and then click on the gear to open settings.

Click on the Style tab.

Change the style of the button in the top section.

Changing other fonts

To change the other fonts on your One-Page Website site, you will need to use Site Styles.

To change Site Styles:

Click on the arrow in the upper lefthand corner that says Pages and Styles.

Select Site Styles in the bottom lefthand corner.

You can change your global styles here. As an easy guide:

Heading 2 is the headline that appears under your name.

Paragraph is the body of text on your One-Page Website site.

While it is not ideal for creating an entire website, we do offer users the ability to create a custom index.html page in cPanel with just a few steps. This is a helpful solution for creatinga Website coming soon page with your email address, phone number, hours of operation, etc.

How to set up a custom index.html file

Log into your Hosting cPanel.

Click File Manager in the Files section, then select the Web Root radio button.

Locate the current index.html page and delete or rename it. If you have just set up your hosting account, the index.html file will be the branded Name.com Coming soon page. You can highlight the file and click delete at the top of the screen.

Click New File in the upper left corner and name the file index.html.

Highlight the file by clicking once and then click the HTML Editor button at the top of the screen. Then click the Edit button.

You can now create the file. It works very similar to word processing software and you can enter text, change fonts, sizes, colors, etc. You can also upload images and insert hyperlinks.

Once you have the index.html file created just the way you want it, simple click Save in the upper left corner. Go visit your domain name in a browser and you should see your new page.

Note: We are not able to troubleshoot the coding of your site or code this page for you.

If you have our Name.com email product, you can change your password from within your Name.com account. To do so, follow these steps:

Log in to your Name.com account.

Click the green My Products button.

Click on the Email-tab.

Click Name.com Email.

Click Change Password next to the email address.

Enter the new password and click Change Password.

You will now be able to log into your webmail at mail.yourdomainname.com (For example if your domain was iamarockstar.com your webmail login would be mail.iamarockstar.com)with this password.

You can also change your password from within your webmail client. To do so, log into your webmail by going to https://mail.name.com and follow these steps:

ClickSettings.

ClickPassword.

Enter your current email password in theCurrent Passwordfield, enter your new email password in theNew PasswordandNew Password (again)fields, and then clickSave.

email address

If you have set up any email clients to retrieve this, please make sure to update the password in the settings so that it can successfullyaccess your emails.

The good thing about our Name.com email product is that you can purchase as many email addresses as fit your needs. If you’ve already bought our email product, follow the steps below to add another email address:

Log in to your Name.com account.

Click thegreen My Products button.

Click Name.comEmailunder the Email tab. If you have already bought the email product, this will bring you to the Name.com Email Settings page. If you have not bought the email product yet, this will bring you to the page to do so.

On the Name.com Email Settings page, you will see a list of the email address(es) that you already have set up here. You will also see the number of email accounts you have available. For example, if you bought our 10 email package, and you only have one email address set up, you will see 1 of 10 used, 9 available.

If you already have an available email slot available, proceed to the next step. If you do not have any slots available, you will need to purchase an additional email before setting up a new one. You can purchase another email product by clicking the Add More Account button on the left of this page.

At the bottom of this page you will see the heading Create new email address. Fill in the email name, select the correct domain name, and create a password.

Click Create New Address.

Once you’ve created the new address, you will just need to make sure you have applied the Name.com Email DNS template to the domain name the email address is on. If you already had email on the domain name, then you probably already have these records.

Registering a domain on Name.com

Go to Name.com.

Type in a name you are interested in and clickSearch.

Click the name you want and add it to your cart.

Click theShopping Carticon in the upper right.

Follow the instructions to complete the order.

If you have not created an account, it will prompt you to do so during the checkout process.

Why register a domain?

The first step in building your website is registering a domain name. Your domainis what you type into your web browser's navigation barto take you to your site. For example, our domain is www.name.com. People sometimes refer to the domain name as the URL or website.

Registration is the act of purchasing a domain name. This allows you to secure your unique domain name so only you can use it to build a site or create a custom email.

How do you register a domain?

When you register a domain name, you pay a registrar to secure the domain on your behalf from a registry. Each TLD (Top Level Domain) such as .COM, .NET, .NINJA, etc has their own registry that controls all their names.

Registering a domain name means you are securing it for a set amount of time, usually a year. You can renew the domain indefinitely so it stays in your possession. However, you can only register it for as long as the registrar allows, which is usually a max of 10 years.

You can get started registering a domain name right away. Since they are first-come, first serve, you want to secure your domain idea as soon as you canbefore anyone else does!

Start your domain search here.