Namecheap.com Employee Reviews
Out of 29 Namecheap.com employee reviews, 48% were positive. The remaining 52% were constructive reviews with the goal of helping Namecheap.com improve their work culture.
What does the leadership team need to get better at?
figuring out the areas to get better at and actually do it
The whole system is built in such a way that the support service has to simply get rid of annoying customers and ignore their requests, transfer them to other departments and so on. This is the exact opposite of what customer service should do.
Being personable with employees. Glory.
Why do you feel undervalued and what would make you feel better about your compensation?
the salary is a little above the medium salary in country where office is located, though, in comparison of working responsibilities is very low
CS reps don't earn $38k a year. nowhere near that
I'd like to have more freedom to move.
What do your coworkers need to improve and how could you work together better?
I'm not a supervisor. There are people that are doing their best, and than there are others
What needs to change to make the company culture better?
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What would you improve about your company's interview process?
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What's going wrong and how can it be improved?
The absence of actual trust, while it is being manifested by upper management constantly. There's no intent to building any. Once there's an impulse of "we should trust each other", it ends there.
What would you most like to see improved at your company?
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