Navient Corporation Employee Reviews
Out of 60 Navient Corporation employee reviews, 78% were positive. The remaining 22% were constructive reviews with the goal of helping Navient Corporation improve their work culture. The Marketing team, with 82% positive reviews, reports the best experience at Navient Corporation compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 25% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Everything. They need to treat people as humans and not nobodies. They need to learn their policies and business better before trying to lead others
Taking responsibility and actually caring about their staff as much as they say they do. Everyone is just a number and a butt in a seat.
Retaining talent, growing the company.
Review from Communications Dept
We have great leaders here.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
They need to stop claiming poverty when the pandemic brought in more money than years prior with all of the new contracts that were brought in. They're on the verge of losing the majority of tenured staff that have been there for years.
A significant raise would be needed
more money per hour and higher bonus opportunities!
Review from Communications Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Navient Corporation yet.
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What needs to change to make the company culture better?
It's negative due to having to deal with hearing the negative things our Director says. We received an award for being number one for the second quarter and instead of Adam giving the team praise for doing a great job and making him look good. I'm told he gave the credit to the training dept.
Review from Customer Support Dept
Upper management needs to pay attention to the staff and what is being said. We're trying to help make things better but our words mean nothing.
What would you improve about your company's interview process?
The company need an independent panel who would be non bias. Allowing the Director and Manager to be the only ones doing interviews is not good.
Review from Customer Support Dept
What's going wrong and how can it be improved?
I just don’t like working.
Review from Customer Support Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Navient Corporation yet.
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