Navient Corporation Employee Reviews
Out of 60 Navient Corporation employee reviews, 78% were positive. The remaining 22% were constructive reviews with the goal of helping Navient Corporation improve their work culture. The Marketing team, with 82% positive reviews, reports the best experience at Navient Corporation compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 25% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Communications Dept
What do you like best about the leadership team?
The leadership has constant supervision over employees
Review from Customer Support Dept
Innovative culture constant drive to improve
The go to bat for the company against a hostile political environment.
What does the leadership team need to get better at?
Everything. They need to treat people as humans and not nobodies. They need to learn their policies and business better before trying to lead others
Taking responsibility and actually caring about their staff as much as they say they do. Everyone is just a number and a butt in a seat.
Retaining talent, growing the company.
Review from Communications Dept
We have great leaders here.
Review from Customer Support Dept
What is the best part about your compensation package?
I didn't have one besides the small paycheck.
401k 100 percent match contribution
Review from Customer Support Dept
Stock options and 401k options
bonus potential, stock options, 401k, tuition reimbursement. great options
Review from Communications Dept
I get to have money
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
They need to stop claiming poverty when the pandemic brought in more money than years prior with all of the new contracts that were brought in. They're on the verge of losing the majority of tenured staff that have been there for years.
A significant raise would be needed
more money per hour and higher bonus opportunities!
Review from Communications Dept
What are some of the best things about your team?
Team is supportive. The struggle is having to deal with our Director who is disrespectful who walks around and does not speak to his employees or management team. Not sure how he has been along to work at the company for so long. The threats I'm told he makes to my manager are unbelievable.
Review from Customer Support Dept
there are some decent people mostly not in management though
I am currently on a subcontract through Navient due to unprecedented times. Although many challenges have been faced, my team has maintained a positive and constructive work atmosphere. Albeit virtual. This is one of the reasons why I have persevered and exceed expectations during this project.
Review from Customer Support Dept
They are collaborative and ready to assist you being better at your position.
Review from Communications Dept
They work as a team through out the project completion
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Navient Corporation yet.
Be the first to contribute a review.
What is most positive about the culture and environment at your company?
They behave good everyone equally
The teams are allowed to speak on things affecting their work
Review from Customer Support Dept
Laid back and comfortable atmosphere.
Review from Communications Dept
the work itself is stressful, but we all do everything we can to keep the atmosphere fun and upbeat
Review from Communications Dept
Laid back atmosphere, less pressure
What needs to change to make the company culture better?
It's negative due to having to deal with hearing the negative things our Director says. We received an award for being number one for the second quarter and instead of Adam giving the team praise for doing a great job and making him look good. I'm told he gave the credit to the training dept.
Review from Customer Support Dept
Upper management needs to pay attention to the staff and what is being said. We're trying to help make things better but our words mean nothing.
What did you like most about the interview process?
I liked the fact that I was asked questions that challenged me to reflect deeply on my character. Not only were the questions very insightful I also received prompt and precise answers to many questions and concerns I had prior to my employment with Navient.
Review from Customer Support Dept
Learning about the company and the benefits and pay and how the company values its team members!
Review from Communications Dept
They have asked me all the questions related to my feild mostly
The interviewer was upbeat and positive
Review from Customer Support Dept
Matched the style of the department. Laid back.
Review from Communications Dept
What would you improve about your company's interview process?
The company need an independent panel who would be non bias. Allowing the Director and Manager to be the only ones doing interviews is not good.
Review from Customer Support Dept
What makes you most happy at work?
I am always happy to hear a customer give positive feed back to my companies customer oriented approach. It is uplifting to know that I and my colleagues make a difference in the lives of so many.
Review from Customer Support Dept
Assisting borrowers with their student loans and helping them in the process with paying their loans in an effort to paying them off.
Review from Communications Dept
Happy and peaceful working environment
Not being stressed out very often.
Review from Communications Dept
Can work at my own pace, minimal micromanaging
What's going wrong and how can it be improved?
I just don’t like working.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Navient Corporation yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Navient Corporation yet.
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