Numecent FAQs

Section 1: General What is Cloudpaging CDN? Cloudpaging is a foundational technology framework and represents our vision to transform native software delivery, deployment and provisioning from the Cloud. If you would like to learn more about our cloudpaging technology, please visit here. What is Cloudpaging CDN? Cloudpaging CDN is a multi-tenant platform hosted on AWS (Amazon Web Services) and provides a global footprint with a fully integrated CDN (Content Delivery Network). Cloudpaging CDN is built on Numecent's groundbreaking cloudpaging technology. It enables ISVs (Independent Software Vendors) to deliver their inventory of applications from the Cloud -- piracy and friction-free -- with optional subscription and without any changes to their source code. Additional benefits of Cloudpaging CDN include: Easy On-Boarding for ISVs to rapidly Cloudify and optionally SaaSify their inventory Web-Scale, Elastic & Global to reach a worldwide audience effortlessly Web APIs for rapid integration with Web-services such as e-Commerce or CRM License Virtualization for Subscriptions requiring no engineering changes Drastically Reduced Piracy helping ISVs to increase their revenues Friction-Free Trial or Beta Programs for better conversion rates Transparent Updates or Patches for better user experience Delivery to Physical or Virtual Desktop for tapping into new markets Self-Hosting Option allowing ISVs to leverage their existing IT infrastructure How can I benefit from cloudpaging technology? With cloudpaging technology, you don't have to download and install any Windows-based applications. You can use native applications instantly with just a few clicks. The applications delivered by our cloudpaging technology will never conflict with your locally installed applications and you can run them side-by-side. It's completely friction-free! What types of software can Cloudpaging CDN deliver? All Windows-based applications can be delivered by Cloudpaging CDN. Section 2: Cloudpaging CDN Portal What browsers are supported when accessing the Cloudpaging CDN portal? Our Cloudpaging CDN portal is very browser-friendly. It works on any modern browsers with JavaScript support, such as Internet Explorer, Microsoft Edge, Firefox, Chrome and Safari. How do I change or recover my password? To change or recover your password, please go to the Cloudpaging CDN login page and click "reset password" link. How do I report issues and get helped? If you are previewing Cloudpaging CDN for the very first time, you can send us an email at [email protected]; if you encounter any issues with cloudpaging technology via Cloudpaging CDN, you can contact our support team here. Can I run multiple applications concurrently? Yes, you can run multiple cloudpaged applications at the same time. Can I run applications without Internet connection? Yes, you can run applications offline if your application license supports offline mode. Please see the Cloudpaging CDN Admin Guide for more information about how to work offline. If I am the Independent Software Vendor (ISV), can Cloudpaging CDN cloudify and deliver my software to my customers? Yes, Cloudpaging CDN is an instant enabler for ISVs, large and small, who want to monetize their inventory now - with or without subscription. ISVs can rapidly cloudify and optionally saasify their Microsoft Windows-based applications and deliver them from the Cloudpaging CDN platform almost instantly, with zero installation on client devices. If you would like to see if you are qualified for cloudpaging technology, please contact us here. Section 3: Cloudpaging Player What software do I need to install in my machine? Before you can use any application from Cloudpaging CDN, you will need to install the Player onto your machine. The Player is a client tool that works with other parts of Cloudpaging CDN system so that you can launch Windows applications directly without downloading and installing them. How to install the Player? Is it easy to uninstall or upgrade? To install the Player, please log in to the Cloudpaging CDN portal and click "Download Numecent Player" button. This will download a Windows Installer for you. Just like any other Windows application you may have installed, installing the Player is completely hassle-free. You can also completely uninstall or upgrade the Player from your Windows' Control Panel. What are system requirements for the Player? The Player itself is a lightweight client tool and requires very little system resources. However, depending on the applications you are running, we recommend the following requirements for your machine: - Operating System: Windows (Windows 7, 8 and 10) - Memory: 1 GB - Disk: 10 GB free space - Internet Connection How do I run applications? This depends on the content packaging, however in most cases you can double click the application in the player or select the icon in Windows normally used to launch the application. How can I remove an application? Is it completely removed from my machine? To remove unwanted applications, single click on the application in the Player and simply click the "Remove" button in your Player. This will remove the application completely and gracefully, just like you never had the application at all. Is there any private information collected? No, we don't collect any private information from you or your machine. Where is my data (e.g., .doc files) saved? Your data will be saved on your Windows system as normal. Cloudpaging CDN leaves your data where it is today. We don't force your data into the Cloud.

Numecent builds products that customers can trust in critical production operations, and as such, we recognize that our products must meet the highest standards for security. This article documents our process for evaluating and resolving possible vulnerabilities in our products and services so that our customers can have the assurance that corrected action will be taken in a timely fashion. Patch Management New releases are major versions containing features, change requests, and product bug fixes. Features are prioritized by Numecent's roadmap and customers can contribute to requests by visiting our forums at https://support.numecent.com/a/forums/. Patch updates are versions containing only bug fixes to address critical product defects, such as critical vulnerabilities. Customers and partners will be notified by email when a new release or patch update is available for download. Release notes will be supplied, which will highlight the changes in the new release or patch update. New Releases – New release can occur within 12 to 18 months (approximately) after the last new release. Patch Updates – Patch updates can occur, if needed, within 1 to 2 months (approximately) after the last patch release. Each "new release" of a product, that include open source third-party libraries or prerequisites, will include the latest patch update for a currently commercially available version of that library. For example, if the product requires Java 1.8 to function, then the latest patch update for Java 1.8, such as 1.8.202, will be supported assuming that version 1.8 is still commercially available. Each "patch update" will be certified to work with the latest prerequisites patch version. Classes of Vulnerabilities Numecent classes vulnerabilities into one of two categories: Critical vulnerabilities - Vulnerabilities that can be exploited by an unauthenticated attacker over the network to compromise a system or user data, such as zero-day attacks. These vulnerabilities will have a CVSS rating of 7 or higher (https://www.cvedetails.com/). Non-critical vulnerabilities - All other issues that have a security impact. Fix or Corrective Action Numecent support the latest patch version for any prerequisites required by a supported product, such as Tomcat 8.5.x. We encourage all customers to maintain their environments with the latest operating systems patches and prerequisite patches. Support will post an announcement on the support portal and send an email to notify customers and partners about potential security issues with prerequisites. In the event of a critical vulnerability that affects an open source library used by a Numecent product, then a patch update will be expedited as an emergency hotfix. Customers will be notified to update. Reporting Security Vulnerabilities Numecent welcomes input regarding the security of its products and considers any and all potential vulnerabilities seriously. Please open a support ticket if you believe there is a potential security vulnerability and we will treat it with the highest urgency.

With the Windows 10 operating system, Microsoft introduced “Windows as a service” (https://docs.microsoft.com/en-us/windows/deployment/update/waas-overview), also referred to as Evergreen, to constantly maintain and improve the operating system. This new service eliminated the need for upgrading to new Windows versions, but also means that large changes can be made to the current Window 10 system. These changes are made available in “preview” builds prior to being deployed via Windows Updates. Numecent continuously test against each Windows 10 preview build to ensure the Cloudpaging Player has no compatibility issues prior to the release of the next Windows 10 update. If any issues are identified, they will be fixed and a notification will be communicated from our Support team. Which Windows 10 versions (1709, 1803, etc…) are officially supported by Numecent? Microsoft generally releases updates twice a calendar year on a semi-annual channel. Numecent will support the versions which are serviced by Microsoft (https://docs.microsoft.com/en-us/windows/release-information/). How long will the old versions be supported? While most older version of Windows 10 will continue to work with the Numecent products, the older versions will not have official support from Numecent after the end of service policy from Windows 10. (https://docs.microsoft.com/en-us/windows/release-information/) How quickly will the new versions be supported? In general, all products will be ready by the time of the Windows 10 update is released. If there is an issue, Numecent will ensure that all products are verified to work with the newest Windows 10 update within 1-month from the Microsoft’s official general availability date.

In order to be used, the Cloudpaging system requires a product license key, which can be obtained from Numecent. The product key restricts how the Cloudpaging product can be used inside your environment. Please contact your Numecent sales representative to discuss licensing options. In order to obtain a product license key, you must send Numecent specific information on the server environment. The request must specify: IP Address(s) of the database(s) or database cluster DNS Name(s) of the Cloudpaging Servers or Load-balance switch used by Cloudpaging Players to connect to the Cloudpaging Servers NOTE - For a SQL cluster, only the IP of the cluster name is required. If a DNS name is used for the database, then all IP's available to the DNS should be specified in the product key. Please send this information using the attached document to [email protected]. Our team will return to you a product key containing this information along with the licensing terms you have selected. For questions about pricing and licensing options, please contact the Numecent Sales team. ARTICLE APPLIES TO VERSION 9.1 AND ABOVE

After logging into the Numecent Freshdesk portal, At the top right of the screen, click "Edit profile" located under your account name. Your SFTP credentials can be found near the bottom of the page as shown in the screenshot below. Note: If the SFTP credentials are blank, you will need to request an SFTP account by contacting [email protected].

Numecent welcomes all feedback about our products. If you have a specific feature or enhancement that you feel will benefit our product offering, please feel free to submit a proposal to us. Our product management team will evaluate all requests and add news items to our roadmap backlog. In order to help understand and prioritize all request, please fill out the attached change request document that describes the feature or enhancement in detail. The following information should be provided: Background - A general description to help our team better understand the request, including use cases. Problem - A description of the problem that is being solved by making the change and steps to recreate the scenario. Proposal - If you have a proposal for how the solution should be implemented, in high level detail, then please describe. Impact - An understanding of how by making this change your business, or the industry, would be affected. Such as feature X will allow for expanding the use cases. NOTE - Not all change requests that are accepted onto the roadmap will be implemented according to the proposal. Numecent reserves the right to design features as will be best for the product and all parties involved. ARTICLE APPLIES TO ALL PRODUCTS

This article outlines the requirements for the Cloudpaging components. Cloudpaging is "Ready for Windows" certified and "Citrix Ready" certified. What are the Cloudpaging Player System Requirements? Cloudpaging Player is a lightweight, kernel agent and requires very little system resources. However, depending on the applications you are running, we recommend the following requirements for your machine: Operating System? Any of the following Windows x86 or x64 platforms: Windows 7 Windows 8 Windows 8.1 Windows 10 Windows Server 2012 (64?bit) Windows Server 2012 R2 (64?bit) Windows Server 2016 (64-bit) Memory: 512 MB of RAM (1 GB recommended) Disk space: 10 GB free (for cache space) Bandwidth: 10 Mbps minimum (A faster download speed improves performance) In addition to the Cloudpaging Player requirements, your system must also meet any requirements of the application(s) you are virtualizing. Cloudpaging supports physical, RDS, and VDI (persistent and non-persistent) environments that meet the system requirements. The Cloudpaging Player does require administrator, or elevated privileges, to install. What are the Cloudpaging Server System Requirements? Cloudpaging Server is a scalable, high availability service that supports Windows platforms. The following are system requirements: Operating System? Any of the following 64-bit OSes: Windows Server 2012 R2 Windows Server 2016 Windows Server 2019 CPU: 2.0 GHz (8-core recommended) Memory: 2 GB of RAM (8 GB or higher recommended) Disk space: 50 GB (depending on applications delivered) Bandwidth: 1 Gbps minimum The Cloudpaging Server installation will, if necessary, configure the required version of the following prerequisite: Tomcat 8.5 Java OpenJDK 8 JDBC for SQL database Cloudpaging requires a relational database to store its data. Please refer to the database vendor for recommended hardware requirements. Microsoft Express database version are not support in production environments. Database Support: SQL Server 2012 SQL Server 2014 SQL Server 2016 SQL Server 2017 Space required: 10 GB Enterprise Portal includes support for Active Directory and Single Sign-On, but is only available on Windows platforms with a SQL Server database. Cloudpaging Server works on all modern browsers that support JavaScript, including Internet Explorer 11, Microsoft Edge, Firefox, Chrome and Safari. NOTE - These server requirements are not absolute because application sizes vary. The number and size of the applications on the server will determine the actual minimum disk space required on your unique system. What are the Cloudpaging Studio System Requirements? Cloudpaging Studio is used to convert applications into a page format and support all the platforms a Cloudpaging Player. The settings below apply to both VM's (preferred) or physical machines. Operating System? Any of the following: Windows 7 Windows 8 Windows 8.1 Windows 10 Windows Server 2008R2 (64?bit) Windows Server 2012 (64?bit) Windows Server 2012 R2 (64?bit) Windows Server 2016 CPU: 3.0 GHz dual-core or faster Memory: 4 GB or greater Disk space: 60 GB or greater System requirements are also dependent on the specific application being packaged. For example, an application may require certain graphic cards to be installed. Please refer to our best practices for more detailed studio machine and VM host configurations. NOTE - Triple the disk space of the application installer may be required for packaging (installation footprint + container size + temp space to compress).

Cloudpaging will work with any VDI software and DaaS solutions, as long as the following requirements are met: Standard Windows Images are used on the Virtual Desktop (If using a server OS, this would limit the applications that can be Cloudpaged to ones that can be installed locally on the target OS) Supported OS's are used for these images (i.e. Windows 95 would not be a supported OS, however Windows 7 and above would be supported) The following VDI/DaaS solutions are known to work without issue with Cloudpaging. This is not an all inclusive list, however these are tested and in production by many customers: Amazon Workspaces Citrix Virtual Desktop (i.e. Xen Desktop) Citrix Virtual Apps (i.e. XenApp) Microsoft Virtual Desktop Microsoft Server Remote Desktop Server (i.e. Terminal Server) for 2012 R2 RDSH, 2016 RDSH, and 2019 RDSH Microsoft Hyper-V VMware Horizon View VMware ESXi Cloudpaging has been certified to work with Microsoft, Citrix, and VMware. Please click the links for more information.

Description: How do I submit a Proof-of-Concept (PoC) request? Solution: To submit a PoC request, you will need to fill out and send 'Request to Cloudify.docx' in to PoC Requests.