OfficeTeam FAQs

Officeteam stock thousands of products which are available for next day delivery.

In stock products are delivered the next working day.

Non stocked products will vary depending on the supplier.

If you have requested a product via our Specials Service or our Furniture/Interiors Team then the delivery time will be quoted when your order confirmation is sent

Work wear items with embellishments, bespoke printed items and personalised promotional items will take longer - butdon'tworry we will always confirm and expected date of delivery at the time of placing your order.

We will always do our utmost to get your items to you within your timescales.

If you have an urgent request, please contact Customer Service.

With over 1.2 million deliveries made per year, we are constantly looking at new ways to reduce the environmental impact of our logistics operations. Our commitment to drive less, drive smarter and choose fuel efficient vehicles won us two environmental awards in 2018 alone.

For the second year running, Masternaut has awarded us Gold Fleet status in recognition of our fleet’s above average fuel efficiency compared to data from other fleets. Meanwhile, OfficeTeam was crowned Gold for Best Sustainable Transport at the Global Good Awards 2018.

Our green fleet

We are proud to have double deck and electric vehicles as part of our delivery fleet. Each double deck vehicle carries double the number of pallets, enabling us to reduce our fleet size and eliminate unnecessary mileage. Meanwhile, our electric vehicles deliver significant fuel savings in urban areas.

All of our OfficeTeam delivery vehicles are less than four years old and meet Euro 4 emissions standards as a minimum. We have a rolling programme in place to replace all vehicles with Euro 6 compliant models.

Delivery Times

Deliveries are made during working hours, Monday - Friday. If you have an urgent requirement, please contact your dedicated Customer Service contact.

If the goods you ordered have not arrived when you expected them please contact you Customer Service Team and they will investigate

It maybe that your order is incomplete please check your delivery note as some items maybe on back order - goods on back order were not in stock at the time you placed your order and will follow as soon as they arrive in stock.

If youdon'twant to wait, or are happy to accept an alternative product please contact your Customer Service team who will arrange for an alternative item to be sent.

Officeteam have a huge range of products online, and we are constantly adding to our product portfolio. Similarly we remove items which are not popular. If youcan'tfind the item you are looking for it may still be available, if so we will try our best to source it for you.

Please contact your dedicated Customer Service team with your request, if it's a non stocked product, we will source as a special order for you.

Depending on how you are invoiced, the credit will be applied to your account once goods are received and confirmed as fit for resale.

As a general rule credit notes are normally processed within 5-7 working days.

If you have not received your credit note after this time please contact your Customer Service Team.

Have you received the wrong item? Is the item you ordered not what your looking for? Have you changed your mind?

Either way its not a problem in most cases - please provide your dedicated Customer Service contact with your delivery note, product code, quantity to return and the reason and they will generate a collection note for you. The driver will collect in 3-5 working days. Returns cannot be accepted without a Collection Note.

There are some items we supply which cannot be returned - such as perishable items (foods/drinks), items which have been ordered via our Specials Team and bespoke items such as print, embellished work wear and promotional items.

Please always refer to our Terms & Conditions of Sale before arranging a return. There is an extract below which may help you

CANCELLATION

5.1 Subject to Conditions 5.2, 5.3, 5.4 and 5.5 below, upon cancellation of an order, the Seller may issue a credit note to the full value of the items which are cancelled. A credit note which is issued pursuant to this Clause 5.1 shall be valid for three months from the date of issue.

5.2 The Seller cannot issue credit notes for goods which have been used, are perishable including without limitation foods items, special order or bespoke items or had their packaging damaged preventing re-sale.

5.3 Where orders or part orders are cancelled by the Buyer, and the Seller has incurred costs in respect of this order in advance of the date on which the notification of cancellation is received by the Seller, these costs will be met by the Buyer. In such an event, the Seller shall inform the Buyer of the cost immediately and will invoice the Buyer for the amount incurred.

5.4 Orders may only be cancelled within 21 days of the original order being placed.

5.5 Credit notes for faulty or damaged goods shall be subject to the terms of clause 8.

A Core List is a list of items which are used most frequently in your business based on previous spend over a fixed period - typically one year. At Officeteam we offer a service to review your previous spend and help you consolidate your supplier base and therefore help to drive down the indirect purchasing costs. Our experienced Account Managers can work with you to compile a core list (if youdon'thave one in place already) to enable to place the items that you buy on a regular basis on a Core List where we may be able to offer you a lower price for regularly purchased items.

If you are already a customer of Officeteam your Core List will be reviewed regularly, and frequently purchased items which are not on the Core List will be added, likewise items on the Core List which cease to be purchased regularly may be removed, either way you can rest assured that our team of experienced Account Managers will be keeping a close eye on your account to ensure that you receive best value, and your spend goes further.

Please contact your dedicated Customer Service contact or your Account Manager if you feel your Core List needs reviewing or you would like us to help you compile a Core List, once a price is agreed they will arrange for it to be loaded onto your account and you can rest assured that your getting the most from your supplier.

From time to time we understand our customers may require a copy of an invoice. In such instances, please email [email protected] noting the invoice numbers you require copies of along with your Account Number and the desired recipients email address.

Our Agents will locate the invoice and forward a copy to you

If you need a copy of a statement,Please email [email protected] noting your Account Number and the desired recipients email address.

Our agents will retrieve the statement and forward the statement by email.

From time to time due to a number of varying reasons Officeteam may owe you a refund.

Please email [email protected] with the amount you are wanting refunded and the reasons why, from a domain email or on letter headed paper (Scanned). We will also need you to confirm the bank details that you would like the monies to be sent to.

Under normal circumstances you should expect to wait between 3-7 working days for this to be completed.

Changing work styles is a common theme in today’s workplace. Employees are working longer hours, and technology is evolving with each generation. We provide the creative vision to help you adapt to these changing styles.

With a wide range of office furniture, office refurbishment projects and other interior related services, we help you create a flexible, efficient workplace that will encourage productivity, facilitate new working practices and reflect the ethos of your organisation.

Our Services cover every aspect of your project

Consultation

Design and Planning

Project Management

Furniture Design

Move Management

Dilapidation

Innovative product range

Access to a huge range of suppliers

Fit out and refurbishment

I have a project I think you can help me with?

Whatever stage your project is at we can help! Whether it’s just at the ideas stage, or a little further down the line it’s not too late to contact OfficeTeam to assist you with making your vision a reality. The first step would be to contact our Interiors Team at [email protected].

How do I get a quotation?

Once you know what you want please contact Interiors Sales Support at [email protected], and a member of the team will be able to assist you. Please provide as much information about your requirements as possible such as quantities needed, product codes (where known), sizes required and any special requirements.

How do I place an order from a quotation I have received?

Please contact the Interiors Sales Support Team with your ticket number or quotation reference and a member of the team will be able to arrange for the order to be processed. Please ensure that you provide details on your required products, colour choices and your delivery address so that the order can be raised for you without delay.

How do I place an order from the Express Catalogue?

Our comprehensive Express Catalogue has a huge range of products available for quick delivery to an address of your choice.If you are ordering an item from our Express Catalogue please contact our Interiors Customer Service Team at [email protected], who will be able to process this for you. Please ensure that you provide details on your required products, colour choices and your delivery address so that the order can be raised for you without delay.

Deliveries and Installation

We offer products pre-built, self-build and a full on site installation service - we are happy to work with you to meet your individual requirements.

We offer a national delivery and installation service operating from eight distribution centres, with a fleet of 20 vehicles and 40 fully trained fitters. Our stocked furniture centres enable us to be exceptionally responsive to your needs. We also have almost one million square feet of warehousing across 15 regional stocking points, allowing us to stock more products at locations closer to you, and giving us goods for rapid local delivery. This makes us a perfect fit for multi-site, nationwide businesses.

How do I chase my delivery?

Delivery date will always be confirmed at the time of placing an order, if anything changes we will be in touch with you. However if you need to chase up a date please contact [email protected] with your ticket number (from the order confirmation) or account number/full address and order number and a member of the team will look into this and contact you with an update.

I have a faulty product, how do I get this repaired or replaced?

Please contact [email protected] with details of the fault and any information you have on the product such as the order number it was purchased on and product details. If you are unsure on product details please provide the information from the product label as this will assist the team in locating the item.

How do I check if my product is in warranty?

Our products are subject to manufacturer terms and therefore warranties do differ between items. Please contact [email protected] with the details from the product label and any information regarding the product fault so that a member of the team can advise the product warranty and the next steps to get the matter resolved for you.

Can I return an item?

Our goods are made to order and are therefore non-returnable and non-refundable unless there is a manufacturing defect.

How do I query an item on my invoice?

Please contact [email protected] with your invoice number and the query and a member of the team will contact you.

We can help with everything from everyday work wear essentials to bespoke garment design and implementation. Our extensive experience working with leading brands across different industries means we can deliver quality work wear solutions at competitive prices, and you can expect 100\% service excellence with fast, national deliveries and intelligent forecasting and stock holding capabilities.

OfficeTeam are experts in this field - here are some stats to support this claim

We have successfully delivered 686kGarments in 12 months

We have 942 customers who regularly purchase Workwear from us

We complete over 8,000 Embroideries per week

Our Team of Specialists have 100+ combined years' of experience

Lead times for Workwear are as follows - Stocked items 2 working days, Plain Garments 5-7 working days, bespoke garments not from stock 14 working days

Minimum Order Quantities for Embellished Workwear not stocked -the minimum order is 12 embroidered/transferred/Taxtabbed items (not combined), you are still able to order, but an additional 15 will be added to your order.

Minimum Order Quantities for Plain/Stocked Workwear - there is no MOQ for these items and most can be dispatched on a next day basis

How Can I get a Quote for Workwear an/or PPE? Simply contact your Account Manager or email the team directly at [email protected]

Returns - If you have ordered from stock held by OfficeTeam you are able to return your garments, the garment must be in the original packaging and be in the same condition as it was delivered. Please do not wash the item, if this has been done we will not be able to take the garment back. Please advise one of the team within 7 working days, after this time we will not be able to offer a return.

Embellished items that are not stocked with OfficeTeam are non returnable.

Plain garments not held in stock the return policy may differ, please contacted [email protected]

Keeping your workplace running day after day involves a host of facilities management activities such as cleaning, catering and waste management all of which require essential supplies.

We help you to buy smarter with a consolidated range of dynamic, expert products, delivered with 100\% service excellence.

Kitchen Catering and Restroom

Cleaning Hygiene and Washroom

Premises and Maintenance

Lifting, Handling and Access

First Aid

PPE

Safety and Security

Retail Supplies

Signs, Labels and Posters

Postroom and Packaging

Officeteam have a full solution for everything you need to keep your business running smoothly

Office Team have 15Regional distribution centres and over1mSquare feet of warehouse space. 270 OfficeFleet vans and 523 Logistics staff

What is the lead time for orders ?

Items from stock are generally delivered in 1-2 Days, special order products will be longer. You will be advised of a delivery date at the time your order is placed.

What are your opening hours ?

Our Workplace Team office is open 8.30am-5.30pm Monday-Friday (Excluding Bank Holidays, and 27th-31st December)

How can I contact you?

Please email us on [email protected] this is the easiest way of contacting us. If your enquiry is urgent our team can be contacted by calling 01908 361120

How Can I Return an Item Sourced Through the Workplace Team?

Some items are non returnable - this will be advised when you place the order. For all other items please email [email protected] and one of our agents will assist you.

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