Patriot Memory FAQs

Warranty Statement

Patriot warranty obligations are limited to the terms set forth below. Patriot warrants that all Patriot product(s) will be free from defects in material and workmanship and are guaranteed to operate in complete conformance to the specification described in the datasheet. Please contact our Technical Support department before sending the product(s) in for repair or replacement.

Limitation of Warranty

Patriot warranty does not cover the following conditions: Products that are missing the Patriot label, and or module heat spreaders, products that are purchased from any unauthorized resellers, products that are not manufactured by Patriot, abuse, neglect, damage caused during installation of the product, damage to other devices due to improper use and / or installation of Patriot Memory, improper testing, unauthorized modification, data loss, data recovery, physical alterations of product. All DRAM memory module kit(s) must be returned in its entirety. Patriot is not liable for item(s) lost or damaged during transit to Patriot .

End User

Patriot warranty applies to products that were purchased from Patriot authorized resellers. Defective product should be returned to the Patriot authorized reseller from which it was originally purchased. If RMA service is not available through the authorized reseller’s warranty, contact Patriot for RMA service.

End users should contact the Patriot location nearest them for RMA support. For a list of locations please visit Contact US. End Users are responsible for all freight, duties and taxes associated with shipping to Patriot. Customer must return defective product to Patriot for warranty service.

For RMA service please email: [email protected]

Who to Contact

For all warranty requests, please register an account at https://patriotsupport.zendesk.com/hc/en-us and submit a ticket after registering.

Disclaimer

PATRIOT IS NOT RESPONSIBLE OR LIABLE FOR ANY INDIRECT, UNFORSEEABLE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED AND WHETHER OR NOT PATRIOT MEMORY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST REVENUES AND PROFITS, DOWNTIME, DAMAGE OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY OTHER DAMAGES ARISING OUT OF THE PURCHASE, USE OR PERFORMANCE OF THE PRODUCT. PATRIOT WARRANTY SERVICE IS ONLY FOR THE REPLACEMENT OF DEFECTIVE PATRIOT PRODUCTS. REFUNDS WILL NOT BE PROVIDED FOR ANY PRODUCT.

FOR CUSTOMERS THAT HAVE AN ACCOUNT WITH PATRIOT, CREDIT BALANCE MAY BE USED TO PURCHASES/PLACE A NEW ORDER UP TO THE AMOUNT OF THE CREDIT EXCLUDING SHIPPING CHARGE (NO REFUNDS).

*Products purchased prior to Janurary 2011

** For Russia, a lifetime warranty is defined as the period between ten (10) years from the original date of purchase by the end user.Patriot will repair or replace the defective product(s) using equivalent components made by various vendors in conjunction with warranty repairs. Patriot reserves the right to substitute replacement(s) with similar specification product(s) when exact replacement model(s) is not available.

The Viper RBG Software is a user-friendly application that can be downloaded here. We recommending disabling or uninstalling motherboard software designed to control RGB DRAM to avoid conflicts. If you are interested in a complete rundown of the features available through our software, please see our manual.

We attempted to move over all of our users who have created accounts with us in the past but apologize if we missed you.

Please go ahead and create an account with us once again and we'll assist you as soon as possible.

We insist that entire kits are returned when exercising an RMA. This is the ensure that replacement modules are compatible with each other and allow a seamless transition after receiving the replacement.

If you must deviate from this policy, please let us know beforehand. The RMA department will attempt to accommodate your request on a case by case basis.

The Viper RGB DRAM is compatible with the following motherboard manufacturer software suites:

ASRock Polychrome Sync

Asus Aura Sync

GIGABYTE RBG Fusion

MSI Mystic Light Sync

For maximum customization, we recommend downloading the Viper RBG Software.

Installing the Viper RGB DRAM is no different than standard DRAM.

Remove the memory module being installed from the packaging

Align your memory module so that the notch in the memory will fit within the peg on the motherboard

Apply equal pressure on both ends of the module and push down into the socket firmly

With the module installed, lift the connector clips to secure the module in place

Do the same with the additional modules remaining to be installed

The Patriot Memory Technical Support team is available in multiple methods for your convenience.

Online

Technical Support can be reached through our online ticketing system found here: https://support.patriotmemory.com/hc/en-us/requests/new. Tickets will receive a response within 24 business hours. If you are looking for an replacement (RMA) under warranty, please use our ticketing system.

Phone

The Technical Support team is available by phone, Monday through Friday, 9 AM to 5 PM PST. You can reach us at our toll free number, 800-800-9600, or our local number, 510-979-1021. Dial 2 for technical support.

Email

The Technical Support team can also be contacted via email at [email protected].

If you notice that there is incorrect information in your support ticket or RMA, please contact us with the corrected information and we will update your information in our systems.

All products that come to our facilities are verified for authenticity along with being the correct part number. Rest assured that your replacement will be based on the product that we receive.