Philo FAQs

WE tv

In addition to watching content on Philo, subscribers can also use any of the TV Everywhere apps from our network partners.Simply select Philo as your TV provider to sign in and enjoy!

All channels are available on all platforms on Philo. This is where the TV Everywhere apps are available only.

Computer

iOS

Android

Roku

Apple TV

Fire TV

Xbox One

Android TV

- A&E

- AMC

- American Heroes Channel

- Animal Planet

- BBC America

- BET

- Comedy Central

- Cooking Channel

- Destination America

- Discovery Channel

- Discovery Family

- Discovery Life

- DIY Network

- Food Network

- FYI

- Game Show Network

- Hallmark Channel

- HGTV

- History

- IFC

- Investigation Discovery

- Lifetime

- Motor Trend

- MTV

- Nickelodeon

- OWN

- Paramount Network

- Science Channel

- Sundance TV

- TLC

- Travel Channel

- VH1

- Viceland

-

TV Everywhere sign-in varies, but it typically goes like this:

Download and open the app on your compatible device. Or, visit the website to watch on your computer.

Select locked content to watch.

Follow the on-screen instructions for sign-in. When prompted to select a TV provider, choose Philo. You may need to select View All Providers, Other Providers, etc. to find us.

Enter your Philo credentials and you're in!

This promotion is no longer available for purchase.

Ready to take the plunge? For the rest of 2019, new subscribers can prepay for 6 months of Philo and receive a free Fire TV Stick!

After a 7-day trial period and purchase of a 6-month Philo subscription, customers can redeem a Fire TV Stick 4K at no cost with an Amazon account.

Terms and conditions

The official terms and conditions of the Fire TV Stick 4K offer can be found here.

Common questions

I already have a Philo account. Am I eligible for this promotion?

No, this offer is for new subscribers only.

How do I redeem this offer?

After your 7-day trial andpurchase of a 6-month Philo subscription,you'll receive an email or text message with a redemption link to claim your Fire TV Stick. An Amazon account is required to redeem this offer.

What happens after the 6-month prepaid subscription?

At the conclusion of the 6-month subscription, your account automatically converts to automatic monthly payments ($20 month) unless you affirmatively cancel before the end of the next monthly period.

You can watch Philo on your Mac or PC using the latest, stable version of any of these browsers:

Chrome

Safari

Firefox

Microsoft Edge

Watch Philo on the big screen with your favorite streaming media player:

mobile app Roku, all current models.

Fire TV, all models.

Apple TV, 4th generation or later.

Android TV5.0 or higher. The device must be certified by Google, i.e. officially approved to use the Play Store.

Or take Philo on the go! The entertainment you want, anytime, anywhere, on your favorite devices:

PCusing a supported browser.

Macusing a supported browser.

Android, OS 5.0 or higher using our mobile app.

iOSusing our .You can also use Safari, Chrome, or Firefox on your iOS device to manage your account and settings.

Fire Tablet, OS 5.0 or higher.

Don't see Chromecast, gaming consoles or other devices? We'recommitted to bringing you the best television experience on your favorite devices and are continually working to bring Philo to more platforms.

We support all current Roku models:

Roku TV

C000, A000, 8000, 7000, 6000, 5000

Roku Smart Soundbar

9100

Roku Ultra

4670, 4662, 4661, 4660, 4640

Roku Premiere+

4630, 3921

Roku Premiere

4620,3920

Roku 4

4400

Roku 3

4230,4200

Roku 2

4210, 2720

Roku Express+

3931, 3910, 3710

Roku Express

3930, 3900,3700

Roku Streaming Stick+

3810

Roku Streaming Stick

3800, 3600, 3500

Roku 1, Roku SE

2710

Roku LT

2700

Give Philo a spin beforesubscribing. Use your mobile phone number to sign up for a free, 7-day trial of Philo's59 channel package. After 2 days, you'll have the option of extending the trial to a full week by entering payment information.

You can cancel anytime during the trial. Or, be automatically upgraded to a paid subscription once the trial ends.

How to start your trial

Download and open the Philo app.

ClickStart Free Trial.

Enter your mobile number.

Tap the link texted to your phone.

Tap the Confirm sign-up button and you're in!

Don’t have a mobile number? You can also sign up directly with an email address.

Give Philo a spin beforesubscribing. Use your mobile phone number to sign up for a free, 7-day trial of Philo's59 channel package. After 2 days, you'll have the option of extending the trial to a full week by entering payment information.

You can cancel anytime during the trial. Or, be automatically upgraded to a paid subscription once the trial ends.

How to start a trial

Visit try.philo.com.

Enter your mobile number.

Tap the link texted to your phone.

Tap the Confirm sign-up button and you're in!

Don’t have a mobile number? You can also sign up directly with an email address.

Give Philo a spin beforesubscribing. Use your mobile phone number to sign up for a free, 7-day trial of Philo's59 channel package. Afterwards, you'll have the option to subscribe through your iTunes account.

How to start your trial

Download and open the Philo app.

Click Start free trial.

Enter your mobile number.

Tap the link texted to your phone.

Tap the Confirm sign-up button.

Click Skip & watch now on your Apple device and you're in!

Don’t have a mobile number? You can also sign up directly with an email address.

Give Philo a spin beforesubscribing. Use your mobile phone number to sign up for a free, 7-day trial of Philo's59 channel package. After 2 days, you'll have the option of extending the trial to a full week by submitting payment information via Roku Pay.

You can cancel anytime during the trial. Or, be automatically upgraded to a paid subscription once the trial ends.

How to start your trial

Download and open the Philo app.

ClickStart Free Trial.

Enter your mobile number.

Tap the link texted to your phone.

Tap the Confirm sign-up button and you're in!

Don’t have a mobile number? You can also sign up directly with an email address.

Give Philo a spin beforesubscribing. Use your mobile phone number to sign up for a free, 7-day trial of Philo's59 channel package. Afterwards, you'll have the option to subscribe through your Amazon account.

How to start your trial

Download and open the Philo app.

ClickStart Free Trial.

Enter your mobile number.

Tap the link texted to your phone.

Tap the Confirm sign-up button and you're in!

Don’t have a mobile number? You can also sign up directly with an email address.

Roku

Hold OKon the episode tile to open the content modal.

Click Remove from list.

Fire, Android, Apple, and Web

Open the show.

Rewind to the beginning (Start Over).

Allow the stream to play for ~15 seconds.

Exit the player.

Got a problem? We can help. Call, chat, or email us it's up to you. We're here for you every day of the week.

855-277-4456(855 CS PHILO)

submit a request 10am - midnight (ET)

10am - midnight (ET) To live chat, click chat widget in the lower left corner.

If you require assistance outside of this time window, don't worry instead and we'll email you back asap.

https://www.hbo.com/ways-to-get

Determiningwhether your schooloffers HBO GO through Philo Edu is simple. Just do the following:

Visit play.hbogo.com.

SelectSign In, foundin the top, right corner.

Checkif your schoolis listed in the "All Providers"drop-down menu. (Note: colleges and universities are listed last.)

You must be living in approved on-campus housing to access HBO GO. Computers, smartphones, and tablets can be used to access HBO GO anywhere, but you must be on campus to use HBO GO onset-top box devices likeRoku,Xbox One, PlayStation, and smart TVs.

Having trouble accessing HBO GO?

HBO GO is included free with your on-campus housing.If your on-campus housing contract has expired oryou'vemoved off campus, youwon'tbe able to access HBO GO through your college or university. You can access HBO GO again once you return to on-campus housing with an active contract.

Ifyou'vetaken time off for the summer, moved off campus, or graduated - there are still many ways to watch HBO!

Visit the following page to see all the ways to watch HBO:

Yes, you can. Philo Edu automatically saves your progress so you can alwayspick up where you left off without hassle.

Finding outif your schooloffers Philo Edu is easy: simply visit watch.philo.com while connected to your campus'swired or wireless network. If you receive a message stating, "Unable to determine your affiliate," Philo Edu is not available.

If Philo Edu fails to load, please try visiting watch.philo.com on yourcomputer. Doesthe connection stilltime out? Server connection timeouts are oftenaccompanied by error messages like the following:

This site can't be reached.

This page isn't working.

The server unexpectedly dropped the connection.

Sorry, we cannot connect to Philo right now.

There was a problem connecting to Philo.

This type of errorsuggestsyour IPaddress is validbut the site is down. Submit a support request lettingus know the site is unreachableand watch.philo.com is timing out. We'll look into it as soon as possible.

Determiningwhether your schooloffers MAXGO through Philo Edu is simple. Just do the following:

Visit maxgo.com.

SelectSign In, foundin the top, right corner.

Checkif your schoolis listed in the "Select YourTelevision Provider"dropdown menu.

You must live on campus for MAXGO access.Computers, smartphones, and tablets can be used to access MAXGO anywhere, but you must be on campus to use MAXGO onset-top box devices likeRoku,Xbox One, PlayStation, and smart TVs.

In order to keep you logged in, Philo Edu stores some information about your account on your computer in the form ofa cookie. If you have trouble logging in to your account, consider checking that cookies are enabled on your computer. Below are browser-specific instructions:

Chrome

Select the Chrome menu iconin the top,rightcorner

Select Settings

Select Show advanced settings...

Under Privacy, select Content settings...

Under Cookies, select Allow local data to be set (recommended)

Ensure that "Block third-party cookies and site data" is not checked

Select Done

Firefox

From the Firefox menu, select Preferences...

Select Privacy

Under History, select Firefox will:Remember history

Referrals are key to growing the Philo community thank you for helping! Now you can share a unique referral link with family and friends. If they end upsubscribing to Philo, you’ll earn a $5 credit towards your next Philo subscription cost and they’ll get $5 off their first month. Refer as many people as you like!

How it works

You can find your unique referral link on your Referrals page. Copy it and share via text, email, or social media with everyone you like.

Anyone who signs up for Philo using your referral link will receive a $5 discount on their first month. And for every subscriber, you'll get a $5 credit applied towards your next Philo bill.

Terms and conditions

The official terms and conditions of the Philo Referral Program can be found here.

Only new subscribers, i.e. people who have not previously signed up for a free Philo trial or subscription, qualify as referrals.

If someone you referred cancels before they pay for their first month of Philo, the referral is considered canceled.

Referral credits do not expire so long as you maintain an active Philo subscription.

Credits are only valid for use on Philo and are not transferable or redeemable for cash.

Participation in this promotion is subject to Philo’s Terms of Service.

Common questions

Can multiple referral credits be applied to one bill?

Yes! It’s possible to have a bill of $0 every month if you earn enough referrals.

What happens if I earn more referral credits than a month of Philo costs?

Your referrals will accumulate and be applied to subsequent bills.

How can I tell if anyone has used my referral link?

Anyone who has used your referral link to start a free trial will show up as Pending on your Referrals page. If they elect to subscribe to Philo at the end of their trial, their status will update to Complete.

How will I know when a referral is successful and I’ve earned a credit?

You’ll be notified via email and a green $5 credit will appear on your Account page online under Billing History.

If I pause my subscription, will I lose any credits I’ve earned? Or will they still be there if I come back?

Unused credits remain valid for 6 months if you’ve canceled your account.

I referred someone before you had a referral program. Can I still receive credit for them?

Referral credits are only available for referrals made after the program start date: May 25, 2018.

How are taxes calculated for credited or discounted bills?

Taxes, where applicable, are calculated on the balance remaining after credits and discounts are applied. Soif you have $15 of credits and are on the $20 plan, the taxes would be calculated based on the remaining $5 owed.

Home

To access the Admin Dashboard, navigate to [your deployment].philo.com/dashboard and log in with your credentials.You will be brought to the Home page, where you will see three graphs:

click here

The Active Users graph shows your system’s usage in the last 24 hours. It measures the number of users at a given time. As such, an average of twenty viewers at a time might actually equate to several hundred users in a day. Also note that this area chart stacks viewers of live content with viewers of recorded content. Therefore, the cumulative peak represents the total number of viewers, the number of live content viewers is equal to the blue y-value, and the number of recorded content viewers is equal to the green y-value minus the blue y-value.

The Network Usage graph is fairly straightforward - it shows the megabits per second of Philo’s network usage.

The Top 5 Channels graph shows viewership of your campus’s five most viewed channels over the past ten hours.

Notice

On this page, you will see any “Current Notice” posted on your system as well as the dialog for scheduling a new notice. A few things to note about the notices:

“Type” simply refers to the color that you choose to make the notice. We have labeled each of the colors with a type; i.e., Info (blue), Warning (orange), Error (red), and Success (green).

The “Subject” will appear directly to the left of the notice in a bold text. We recommend adding a colon after your subject to better differentiate between subject and message.

You will determine the duration of this notice under “From” and “Until.” Note that this means you can schedule notices to appear in the future.

Finally, write the intended notice under “Message.”

Click “Post Notice”

Channels

On this page, you will see a read-only view of all channels offered at your deployment. Though you are not able to directly edit this page, you can contact your account manager to add or change a channel for you.

Logos

This is where we store the logos for each channel as they look on both light (white) and dark (black) backgrounds. If you have a local origination channel that you wish to have a unique logo, you need to send us a vector of that logo to be stored here.

Encoders

You will see each of your deployment’s encoders listed at the top of this page. Underneath those are all of the channels offered at your deployment. Under each channel, you will see its callsign, which encoder it is assigned to, the address of that channel, how many restarts it has had that day, the number of bytes that have come in since the channel’s last restart, and the channel’s uptime since the last restart. For more in-depth information on how to read the encoders page and assess the source of an issue at your deployment, check out this article.

Finally, there are two buttons beneath each channel: RESET CHANNELand WATCH. One would click RESETto resolve an audio/visual sync issue on that channel. The WATCHis a way to view what the feed looks like to end users with a single click.

Usage Reports

On this page you will be able see and download Philo Edu usage data.

The report shown below will display usage data from the previous calendar month. We define an "active user" as someonewho has logged into the service and either watched 30+ seconds of content OR recorded a program to watch later.

On the left is a list of previous usage reports by calendar month. Select a month to update the report displayed on your browser, or select "Download All" to download a .csv file of the data.

Finally, at the top of the page, you can download a .csv of aggregated usage data in a custom timeframe going back no further than the current calendar year (e.g. OnJanuary 15, 2020, custom reports can only go as far back as January 1, 2020). Use the dropdown menu to select the start & end dates and click "Download."

If you have any questions about usage data, please submit a ticket on our NOC portal and our support team will be happy to assist!

Graphs

The Graphs page will look similar to the Homepage, but you have much more control over the data you see on this page. You can view 10 different data points over the past 6 hours, 1 day, or 1 week.

Rokus

Under “Assigned Rokus” you will see all of the Rokus registered at your deployment.

For an in-depth tutorial on managing common area Rokus, .

Profile

We use this page chiefly for testing the authorization of users. To do this, you:

Enter the student’s .edu email under the bold Search and click ‘Search’

Click on the ID associated with the correct user

Click ‘Test AuthZ’

This will either return “Authz test returned true” or “Authz test returned false”

In the event that a user fails authorization, but we suspect that they meet all of the requirements, we can temporarily override their failed authorization for 24 hours while they are waiting to be added to the whitelist.

Another feature of the Profile page is the ability to impersonate individual users. We use this feature to reproduce recording issues.

Pro Tip!

Do you have additional questions about the Admin Dashboard? Please don’t hesitate to reach out to your Account Manager.

With Philo, you don't work around a TV's schedule, it works around yours. Philo seamlessly blends your saved shows with live, recently aired, and on demand episodes for a custom library ofnever-ending entertainment at your leisure.

Live TV

What's on air right now? Browse everything currently broadcasting on theGuidepage an alphabetized, tiled view of your channel lineup.

Saved shows (DVR)

You can save () anything currently airing or scheduled to air on Philo and we'll make it available to you for 30 days. Best of all? With DVR recordings, you can fast forward and rewind to your 's content.

Video on demand

Philo has over 40,000 titles available to watch on-demand just look for thetags onShow Profiles.

72-hour Rewind

Missed something everyone's talking about? Philo lets you replay just about everything that's aired in the last 72 hours.

Fire TV

While the video player is open, press here on your Fire TV remote for Options. Clickto enable or disable captions.

To customize your Fire TV captions, on your Fire TV menu clickSettings >Accessibility >Closed Caption. From there, you can turn captions on/off, modify the text, color, etc.

Learn more about Fire TV accessibility features here.

Fire tablet

While the video player is open, tap the gear icon on the top-right corner forOptions. Clickto enable or disable captions.

Learn more about Fire tablet accessibility features.

Selectin the top-right corner of the video player to enable or disable captions.

If you are billed by Apple, your payment information is managed by Apple.

If you are billed directly by Philo, you can update your payment information on your Account page online.

Not sure if you are billed by Philo or Apple? Check out the Payment section of your Account page.

We miss you, too. If previously you were subscribed with Apple billing, you can resume your subscription on your Apple TV by clicking Subscribe.

If previously you were subscribed directly with Philo, click Reactivate your subscription on your Account page online and we'll pick up right where we left off.

If your last billing cycle ended already, we'll start a new one the day you reactivate.

Thinking of dropping Philo? We'll be sorry to see you go! If you subscribe through Apple, you can cancel on your iPhone, iPad, or iPod touch ; your Mac or PC ; or your Apple TV.

If you subscribe directly with Philo, you can cancel by visiting your Account page online and clicking Cancel my account at the bottom of the page.

You'll still be able to watch Philo for the remainder of your billing cycle. You can reactivate your subscription anytime.

Philo not right for you at this time? If you've been using Philo exclusively on your Apple devices, no action is required your account will expire naturally.

If you subscribed on a different device, you can cancel by visiting your Account page online and by clicking Cancel my account at the bottom of the page.

If you’d preferto be billed directly by Philo, you must first cancel your Apple-billed subscription.

The Apple-billed subscription will stop after the current billing cycle completes. Once it has deactivated, you can reactivate with Philo direct billing on your Account page online.

You can sign up directly to be billed by Apple automatically after your 7-day, free trial:

Open the Philo app.

Click Subscribe.

Enter your email address or click Sign up with mobile numberand enter the number.

Open the link texted or emailed to you.

Click Subscribe.

If prompted, enter your iTunes email address and passwordclickOK.

Click Continue.

Click OK.

We’ve partnered with Apple to make subscribing quick and easy. When you subscribe on an Apple device, you are billed by Apple using the payment information linked to your iTunes account:

Click Subscribe.

If prompted, enter your iTunes email address and passwordclickOK.

Click Continue.

Click OK.

Credit cards

here

Apple accepts most credit cards.

Debit cards

Apple accepts most debit cards.

Apple Pay and more

Apple accepts Apple Pay, Apple Cash, and Apple ID balance from gift cards or adding funds.

PayPal

Apple also accepts PayPal.

Would you prefer to be billed directly by Philo? Find out how to switch .

Philo's video quality adjusts based on your available bandwidth, i.e. download speed:

13 Mbps Recommended for reliable HD streaming, even with multiple streams or other devices using the same network.

7 Mbps Stream one HD video. If multiple devices are streaming or using the network at the same time, there may be buffering issues.

3 Mbps Stream SD quality video.

Under 3 Mbps Video quality is reduced. Philo may load slowly or rebuffer.

Watching multiple videos or using the internet for other activities requires additional bandwidth. If you're trying to improve the stream quality, reduce your other streaming activities, e.g. music or gaming, to free up more bandwidth.

Personalize your Philo experience by creating profiles everyone who shares the account can have their own sign-in credentials, saved shows, and viewing history. Go ahead and make some profiles for your family and friends. You can have up to 10 :)

How to add a profile

On the bottomMenu, clickSettingsin the bottom-right corner.

ClickSwitch profile.

Click the + icon on the right.

Enter the profile name and choose an avatar.

Click Finished .

How to edit a profile

On the bottomMenu, clickSettingsin the bottom-right corner.

ClickSwitch profile.

ClickEdit.

Click the profile.

Modify the profile name and/or avatar and clickFinished.

Click in the top-right corner.

How to delete a profile

On the bottomMenu, clickSettingsin the bottom-right corner.

ClickSwitch profile.

ClickEdit.

Click the profile.

ClickDelete this profile.

ClickDelete Profile.

Click in the top-right corner.

The primary profile cannot be deleted, nor a profile that is currently signed in on the device.

How to add a mobile number

On the bottomMenu, clickSettingsin the bottom-right corner.

ClickAddnext to Mobile number.

Enter the mobile number.

Tap the link texted to the phone.

Confirm the sign-in device.

How to add an email address

On the bottomMenu, clickSettingsin the bottom-right corner.

Click Addnext to Email address.

Enter the email address and then click the button on the right.

Open the link sent to the email.

Confirm the sign-in device.

Apple TV

While the video player is open, swipe here on your Apple TV remote for Options. Selectto enable or disable captions.

Learn how to customize Apple TV captions here.

iOS

Tapin the top-right corner of the video player to enable or disable captions.

Learn how to customize iOS captions .

Fast forward and advertisement rules depend on the channel and whether the program is on-demand. There are three experiences:

You can fast forward through anything you saved!

You can fast forward but the last ad break is required (... unless you watched it already). You can't start fast forwarding during an unwatched ad break.

You cannot fast forward past the furthest point you have watched.

Computer

Skip 10 seconds

Fast forward

Hold

Jump to Live

Go back 10 seconds

Rewind

Hold

Start Over

Play

Space bar orEnter

Pause

Space bar

Cancel

Esc

Fast forward and advertisement rules depend on the channel and whether the program is on-demand. There are three experiences:

You can fast forward through anything you saved!

You can fast forward but the last ad break is required (... unless you watched it already). You can't start fast forwarding during an unwatched ad break.

You cannot fast forward past the furthest point you have watched.

Apple TV

Skip 10 seconds

Click the right side of the Touch surface

Fast forward

Click the Touch surface and swipe right

Jump to Live

Hold down the right side of the Touch surface

Go back 10 seconds

Click the left side of the Touch surface

Rewind

Click the Touch surface and swipe left

Start Over

Hold down the left side of the Touch surface

Play

or click the Touch surface

Pause

or click the Touch surface

Cancel

Menu

iOS

Fast forward

Swipe left

Jump to Live

Rewind

Swipe right

Start Over

Play

or tap center thumb image

Pause

Cancel

Tap

Yes! Just follow the instructions here.

Open the App Store.

SelectSearch.

Type "Philo" and clickPhilo in the search results.

Click Get.

On Web, Fire, Apple TV, and Android, you can set channel playback to start live or from the beginning of the show:

Roku, Fire, Android, iOS, and Web

Click your profile icon on theMenu.

Click the toggle to switch between beginning or live playback.

Apple TV

On the top Menu, clickSettings.

ClickLiveor The beginning.

Select your preference.

You can save anything currently airing or scheduled to air on Philo and we'll make it available to you for 30 days. Best of all? With DVR recordings, you can fast forward and rewind to your 's content.

How to save a show

You can save and unsave shows on the show tiles on theHomepage, theGuide,or the beneath the episode description on theShow Profile.

Selectto start recording a show.

Select to stop recording a show.

See your saved shows

SelectSaved on the top menu bar.

Selecta show to see all the playable and upcoming episodes. Recordings are marked with thetag.

How to delete episodes

More is more. When a show is saved, all future airings are recorded, no matter whether it's new or a rerun. You cannot delete recordings before their 30-day expiry with unlimited DVR, there is no need to manage your storage :)

Banner Notifications can be set at <deployment>.philo.com/dashboard/notice

On this page, you will see any “Current Notice” posted on your system as well as the dialog for scheduling a new notice. A few things to note about the notices:

“Type” simply refers to the color that you choose to make the notice. We have labeled each of the colors with a type; i.e., Info (blue), Warning (orange), Error (red), and Success (green).

The “Subject” will appear directly to the left of the notice in a bold text. We recommend adding a colon after your subject to better differentiate between subject and message.

You will determine the duration of this notice under “From” and “Until.” Note that this means you can schedule notices to appear in the future.

Finally, write the intended notice under “Message.”

Click “Post Notice”

We miss you, too. If previously you were subscribed with Amazon billing, you can resume your subscription on your Fire TV by clickingPurchase subscription.

If previously you were subscribed directly with Philo, clickReactivate your subscription on your Account page online and we'll pick up right where we left off.

If your last billing cycle ended already, we'll start a new one the day you reactivate.

Philo not right for you at this time? If you've been using Philo exclusively on your Fire device, no action is required your account will expire naturally.

If you subscribed on a different device, you can cancel by visiting your Account page online and clickingCancel my accountat the bottom of the page.

Thinking of droppingPhilo? We'll be sorry to see you go! If you subscribe through Amazon, you can cancel on their website:

Go to amazon.com/appstoresubscriptions.

On theActionsdrop-down list for your Philo subscription, selectTurn off auto-renewal.

ClickTurn off auto-renewalto confirm.

If you subscribe directly with Philo, you can cancel by visiting your Account page online and clickingCancel my accountat the bottom of the page.

You'll still be able to watch Philo for the remainder of your billing cycle. You can reactivate your subscription anytime.

If you’d preferto be billed directly by Philo, you must first cancel your Amazon-billed subscription:

Go to amazon.com/appstoresubscriptions.

On theActionsdrop-down list for your Philo subscription, selectTurn off auto-renewal.

ClickTurn off auto-renewalto confirm.

The Amazon-billed subscription will stop after the current billing cycle completes. Once it has deactivated, you can reactivate with Philo direct billing on your Account page online.

If you are billed by Amazon, your payment information is managed by Amazon.

If you are billed directly by Philo, you can update your payment information on your Account page online.

Not sure if you are billed by Philo or Amazon? Check out the Payment section of your Account page.

We’ve partnered with Amazon to make subscribing quick and easy. When you subscribe on Fire, you are billed by Amazon using the payment information linked to your Amazon account:

Click Purchase subscription.

Click again to continue.

Enter your Amazon password or PIN and clickContinue.

Click Done.

Credit cards

here

Amazon accepts Visa, MasterCard, Discover, and American Express credit cards.

Debit cards

Amazon accepts Visa, MasterCard, Discover, and American Express debit cards.

Amazon Prime Store Card

Amazon accepts Amazon Prime Store Cards.

Personal checking account

Amazon also accepts personal checking accounts.

Would you prefer to be billed directly by Philo? Find out how to switch .

If the Guide is showing the wrong times, check the time setting on your computer and make sure it is set to the correct time zone.

Your Philo subscription cannot be managed directly on the Android app. You can cancel or reactivate your subscription by visiting your Account page online.

Yes, you can! More details can be found here.

Whoops, this is a Philo Edu error! Unless you're a student that receives Philo through your school, you've downloaded the wrong app.