Pixelz FAQs

Overview

This article will assist you with creating a new order in your Pixelzaccount.

Create An Order

To create a new order follow these simple steps:

1) Create A New Order

Click on "Orders" in the menu on the left of your screen.

Click on the "Create New" blue button next to Orders.

here

2) Choose Your Upload Method

Choose to upload your imagesfrom one of the following options:

Web Uploader (Shown Below)

FTP

Image URLs

Text Files

3) Upload Your Images

4) Select The Specification For Your Images

The specification page will allow you to select one or more specifications for your images.

The price for the amount of images you uploaded will appear at the bottom of the page.

5) Confirm Your Order

Review your order on the confirmation page.

You can also make changes to your order such as adding additional images, deleting images or adding a comment to your order.

Once your order is ready to go, click on the "Pay Now" button to finalize your order.

6) Submit Your Order

Choose whether to pay for your Pixelz credits and your order via credit card or PayPal. After Pixelz credits have been purchased and the Approve Order button has been clicked, your order will be submitted for processing. Click for more information on purchasing Pixelz credits.

You also have the option to put a credit card on file by going to your "Account Settings" and clicking on "Payment Methods."

Once your payment is submitted, your order will immediately go to the Pixelz production team to be processed in 48 hours.

Thats it! Our expert image editors will take care of the rest. Our standard processing time is 48 hours. Finally, you will receive an email from us when your images have been edited and are ready for download. Easy right? Happy editing!

Overview

This article will describe how to add additional instructions to your order or images, to help better communicate your editing needs to the production team.

What Are Instructions?

Instructions allow you to add additional, structured, details to your order or image requirements. For example, if your specification contains background removal but you would like us not to remove propsfrom the image, the instructions interface would allow you to add that type of detail.

The instructions interface does not allow for free-form commenting or asking for editing requirements that are outside the scope of the specification settings or your Pixelz plan. We will cover these scenarios later on in the article and how to address them.

How To Add Order Instructions

To add instructions to an entire order, you can do the following:

1) Click on the Order Options menu on you order

2) Select the Add Instructions option

How To Add Individual Image Instructions

To add instructions to an individual image or group of images, you can do the following:

1) Select the image or group of images you want to add instructions to(hold down shift to select multiple images next to each other, CTR / COMMAND to select images not next to each other)

2) Right-click on one of the images

3) Select the Add Instructions option

Selecting Instructions To Add

Once on the Instructions page, you can select what type of edit you want to specify based on your Pixelz plan and the specification you have set up. First, you will choose an Action, then choose what part of the product receives that action.You can add as many actions as you need to the order to fulfil your instructions.

For example, if you need to remove a prop that is holding up the product, you can choose the action "Remove" and then choose "Props." You can use the search bar on the Where section to quickly find the part of the product you need to add instructions for.

Pixelz Plan Conflicts

If you are requesting instructions that conflict with your Pixelz plan or the specification associated with your order, you will receive a notification that the instruction cannot be added and how to correct the issue.

An example of a plan conflict would be trying to choose Color Change in a PRO Retailer plan. If you tried to choose this instruction option, you would receive a notice to upgrade to PRO Studio, as color changing is only offered in that plan.

Specification Conflicts: Action Required

Many of the actions are actually fundamental settings on you specification or features (such as colour matching or expedite on PRO Retailer) which are accessed elsewhere. When these are selected, rather than creating an instruction, you will receive information on how to edit these settings on your specification or place an order usingthese features.

An example of a specification conflict would be trying to add an instruction regarding shadow when the shadow add-on has not been added to the specification. If you tried to choose this instruction option, you would receive a notice to update your specification to include a shadow add-on.

Instructions NotRequired

If you select an instruction option that is already included in your specification, we will let you know that you do not need to add it again. For example, asking to recreate a part of the product, when that is already included in your retouching package in PRO Retailer.

Declined Transaction Types

Pixelz uses a third party payment gateway called Braintree to process payments.

When a payment fails, Braintree sends us a code to explain why the failure has occurred.

You can use the table below to check why your payment may have failed and get some guidance on how to fix the issue.

Decline Code

Braintree Decline Text

Implications

2000

Do Not Honor

Your bank is unwilling to accept the transaction. You will need to contact your bank for more details regarding this generic decline.

2001

Insufficient Funds

The account did not have sufficient funds to cover the transaction amount at the time of the transaction subsequent attempts at a later date may be successful.

2002

Limit Exceeded

The attempted transaction exceeds the withdrawal limit of the account. You will need to contact your bank to change the account limits or use a different payment method.

2003

Cardholder's Activity Limit Exceeded

The attempted transaction exceeds the activity limit of the account. You will need to contact your bank to change the account limits or use a different payment method.

2004

Expired Card

Card is expired. You will need to use a different payment method.

2005

Invalid Credit Card Number

You entered an invalid payment method or made a typo in your credit card information. You should correct your payment information and attempt the transaction again if the decline persists, you will need to contact your bank.

2006

Invalid Expiration Date

You entered an invalid payment method or made a typo in your card expiration date. You should correct your payment information and attempt the transaction again if the decline persists, you will need to contact your bank.

2007

No Account

The submitted card number is not on file with the card-issuing bank. You will need to contact your bank.

2008

Card Account Length Error

The submitted card number does not include the proper number of digits. You should check the details and attempt the transaction again if the decline persists, you will need to contact your bank.

2009

No Such Issuer

This decline code could indicate that the submitted card number does not correlate to an existing card-issuing bank or that there is a connectivity error with the issuer. You will need to contact your bank for more information.

2010

Card Issuer Declined CVV

You entered in an invalid security code or made a typo in your card information. You should check the details and attempt the transaction again if the decline persists, you will need to contact your bank.

2012

Processor Declined Possible Lost Card

The card used has likely been reported as lost. You will need to contact your bank for more information.

2013

Processor Declined Possible Stolen Card

The card used has likely been reported as stolen. You will need to contact your bank for more information.

2014

Processor Declined Fraud Suspected

Yous bank suspects fraud you will need to contact your bank for more information.

2015

Transaction Not Allowed

Your bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. you will need to contact your bank or use a different payment method.

2016

Duplicate Transaction

The submitted transaction appears to be a duplicate of a previously submitted transaction and was declined to prevent charging the same card twice for the same service.

2019

Invalid Transaction

Your bank declined the transaction, typically because the card in question does not support this type of transaction. You will need to contact your bank for more information.

2020

Violation

You will need to contact your bank for more information.

2021

Security Violation

Your bank is declining the transaction, possibly due to a fraud concern. you will need to contact your bank or use a different payment method.

2022

Declined Updated Cardholder Available

The submitted card has expired or been reported lost and a new card has been issued. Reach out to your You to obtain updated card information.

2024

Card Type Not Enabled

Your account can't process the attempted card type. If you believe your merchant account should be set up to accept this type of card, contact us for assistance.

2029

Set Up Error Card

This response generally indicates that there is a problem with the submitted card. You will need to use a different payment method.

2033

Inconsistent Data

An error occurred when communicating with the processor. You will need to contact your bank for more details.

2034

No Action Taken

An error occurred and the intended transaction was not completed. Attempt the transaction again.

2038

Processor Declined

Your bank is unwilling to accept the transaction. The reasons for this response can vary you will need to contact your bank for more details.

2043

Error Do Not Retry, Call Issuer

The card-issuing bank will not allow this transaction. You will need to contact your bank for more information.

2044

Declined Call Issuer

The card-issuing bank has declined this transaction. You should attempt the transaction again if the decline persists, you will need to contact your bank for more information.

2046

Declined

Your bank is unwilling to accept the transaction. For credit/debit card transactions, you will need to contact your bank for more details regarding this generic decline; if this is a PayPal transaction, you will need to contact PayPal.

2047

Call Issuer. Pick Up Card

Your card has been reported as lost or stolen by the cardholder and the card-issuing bank has requested that merchants keep the card and call the number on the back to report it. The card details provided are therefore invalid and you should use a different payment method.

2051

Credit Card Number does not match method of payment

There may be an issue with your credit card or a temporary issue at the card-issuing bank. You should attempt the transaction again if the decline persists, use a different card or payment method.

2053

Card reported as lost or stolen

The card used was reported lost or stolen. You will need to contact your bank for more information or use a different payment method.

2057

Issuer or Cardholder has put a restriction on the card

You will need to contact your issuing bank for more information.

2059

Address Verification Failed

PayPal was unable to verify that the transaction qualifies for Seller Protection because the address was improperly formatted. You should contact PayPal for more information or use a different payment method.

2060

Address Verification and Card Security Code Failed

Both the AVS and CVV checks failed for this transaction. You should contact PayPal for more information or use a different payment method.

2067

Authorization Expired

The PayPal authorization is no longer valid.

2069

PayPal Blocking Duplicate Order IDs

The submitted PayPal transaction appears to be a duplicate of a previously submitted transaction. This decline code indicates an attempt to prevent charging the same PayPal account twice for the same service.

2070

PayPal Buyer Revoked Pre-Approved Payment Authorization

You revoked authorization for this payment method. You should contact Paypal or use a different payment method.

2071

PayPal Payee Account Invalid Or Does Not Have a Confirmed Email

You have not finalized setup of your PayPal account. Reach out to Paypal for more information or use a different payment method.

2072

PayPal Payee Email Incorrectly Formatted

You made a typo or are attempting to use an invalid PayPal account.

2073

PayPal Validation Error

PayPal can't validate this transaction. Contact Paypal for more details.

2074

Funding Instrument In The PayPal Account Was Declined By The Processor Or Bank, Or It Can't Be Used For This Payment

The payment method associated with your PayPal account was declined. Reach out to Paypal for more information or a different payment method.

2075

Payer Account Is Locked Or Closed

Your PayPal account can't be used for transactions at this time. You will need to contact PayPal for more information or use a different payment method.

2076

Payer Cannot Pay For This Transaction With PayPal

You should contact PayPal for more information or use a different payment method.

2086

PayPal Transaction Limit Exceeded

The settings on your account do not allow a transaction amount this large. You will need to contact PayPal to resolve this issue.

2093

PayPal payment method is invalid

The PayPal payment method has either expired or been canceled.

2101-2999

Processor Declined

Your bank is unwilling to accept the transaction. You will need to contact your bank for more details regarding this generic decline.

Overview

This article discusses the Image Library add-on and functionality for the Pixelz Professional product.

What Is The Image Library?

The Image Library helps you to stay organized with your images and orders within the Professional product. Anytime you upload a folder into Professional it will automatically generate inside the Image Library to help you keep track of what you have added to the system for processing.

Using the web interface or API to upload? The Image Library easily stores and sorts all of your images to be easily searched and categorized in your Professional account.

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Collection View

With any folder or set of images, you have the option to create your own unique view to categorize them within the Image Library. By creating collections, you can set up specific rules for new images and folders to automatically be added and sorted into a specific folder.

For example, if you want any order completed in December to go into the Winter Collection folder, you can set this date range up as a rule for the collection. Then any image or order uploaded during that date range will automatically sort into the Winter Collection folder, to be easily found and accessible.

Image Management

Since all of your current images are stored within the Image Library, you can access numerous filters and sorting tools to easily find the images you need. Want to view images awaiting your approval? You can filter by this option. Need to see all imagesprocessed under a specific specification?There's a filter for that too!

Adding The Image Library

The Image Library add-on is available as an upgrade at anytime as long as you have an active Professional subscription. The Image Librarycan be accessed in the dashboard of your account, in the extension store (on the left) - which can also be accessed by clicking on the link .

Including the Image Library would be an additional $25 per month ($19 per month with annual payment), in addition to your Professional subscription fee.

Overview

The Markup extension allows customers to leave comments and call-outs to an individual image prior to submitting the order into production. This extension is meant for customers who have specific exceptions to their specifications, that are still in the scope of the Professional plan, and need a more advanced tool to explain their needs.

What's Included

1. The option to add color-coded pre-production markup and comments directly on an image using the Advanced Image Viewer.

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2. The same advancedcolor coded pre-production markup and comment AIV functionality when you reject an image.

How Much Does It Cost?

Markup can be added to your monthly subscription for an additional $45 per month on top of your plan subscription, or have it reduced to $29 per month with an annual commitment.

How Do I Access The Markup Extension?

If you would like to add Markup to your plan, simply head into thedashboard of your account, then click on the extension store (on the left) - which can also be accessed by clicking on the link .

Here the extension is automatically added once you have subscribed and submitted the payment.

When placing an order, you can simply click on an image on the order confirmation screen, then hit the space bar and the AIV (Advanced Image Viewer) will appear. Then simply click the Comment button on the right of the screen and the markup tools will appear.

What is Stacking?

Stacking, or image combination, allows users to combine up to 10 images into one "stack" or custom collage images. This can be done through a pre-set template or by manually combining images into one frame.

Who Should Use Stacking?

Online retailers use stacking for a variety of purposes to display their images on both their own eCommerce site as well as marketplaces such as Amazon or eBay. The following are the most common use cases:

Multipacks

When selling a pack of one product, such as socks or underwear, it's common to create the main image which displays all products that are included in the pack. This might be a range of different variants, several of the same variant, or a combination of the two - as in the examples below.

HERE

Multi-Variant Listings

This option is historically seen on images used in an online marketplace. Marketplaces usually have their own requirements for stacked images, so it's best practice to double-check the marketplace standards before creating your own.

A multi-variant listing is a listing in which there are multiple versions (colors for example) of the same item for sale on a single product listing. Unlike in a multi-pack listing, the products are for sale individually, but the buyer must choose which one they want to purchase on the listing page.

On marketplaces, there is fierce competition between sellers for buyers' attention. Every time a potential buyer is exposed to one of their listings in search results, by displaying the main image containing every variant available, sellers can increase the exposure of their inventory, thereby increasing the chance of a sale. Sellers also save time and fees compared to creating individual listings for each product variant.

These competitiveconditions normally don't exist on a retailer's own branded website so these kinds of images are rarely used.Multi-variant type images can be unattractive, make websites look inconsistent and a bit chaotic. From a best-practice point of view, they should be avoided outside of marketplaces.

How Do I Access The Stacking Extension?

Stacking can be accessed in the dashboard of your account, in the extension store (on the left) - which can also be accessed by following the link .

Pixelz charges $1 per stacked image to your order total and is offering the subscription free of charge for 1 month. After the 1 month introductory period, you would pay a $25 per month subscription fee($19 monthly for annual payment) to keep the stacking feature available in your account.

Overview

Colorways allow you to create different color versions of your products that are submitted to Pixelz. You can create a color change only order or you can create color versions in an order with a specification.

How Does It Work?

Before you upload an order, you will add your color references to the Color Library, so when you place the order, you can easily apply the color references to the images in your order.

Once your Color Library contains your color references, simply upload the images as per usual. Then right-click on the images that need to be color changed, choose Colorways, Make Color Change and begin to create your color change image set.

What Does It Cost?

The Colorways extension is an additional $25 per month added onto the Professional plan subscription, or an additional $19 per month if an annual commitment is made.

How Do I Access Colorways?

Colorways can be accessed and enabled in the dashboard of your account, in the extension store (on the left) - which can also be accessed by clicking on the link HERE.

Overview

This article discusses the users feature for Enterprise.

What Are Users?

Users allows you to create separate accounts, logins and permissions for your team members who will be using Enterprise. Each Enterprise license comes with 5 user seats. Additional user seats can be purchased through your account as needed.

User Profiles

As the account owner, you can set up as many user roles as needed, such as Accountant, Photographer or Studio Manager. User profiles are where you assign permissions to your users and can store them to be applied to future users as needed. This way, you do not need to create individual permissions settings every time you create a new user, you can simply reuse a stored user profile.

User Access

Individual users will be given separate email addresses to access the Enterprise account as well as unique permissions set up by the Enterprise account owner. Permissions can either allow or restrict the user on what features and settings they have access to. For example, if you have a user the just needs to upload orders, but does not need access to the final versions for download, you can restrict their access to just the upload functionality on their account. Permissions can be added, removed or changed at anytime by the account owner.

Overview

This article will assist you with rejecting and correcting any issues with your processed images. At Pixelzwe have a 100% quality guarantee. If there is a problem with one of your images, you can use our rejectiontool to reject the image and have it corrected by our editors within 30 days from the original submission date.

Rejecting A Single Image

1) Right click on the image you need to reject and click Reject

2) Use the pen tool to create any call-outs on the image and use the comment box to tell our editors what needs to be corrected. Once your call outs and comments are added click on the red Reject button to send the image back for processing

3) You can review all your rejected images and their status by clicking on the Rejections option in the main menu on the left hand side of your Pixelz account

4) If you have any active rejected images in production, the status of the rejected images will also appear within your order

Rejecting An Entire Order

1) Click on the order you need to reject

2) Click on Order Options and select Reject Entire Order

3) Provide a detailed reason as to what needs to be edited for every image in the order. For example, if all the images have a white background and you needed a transparent background you would write, "Replace white background with transparent background for all images." Once you've provided a rejection reason, click Reject

All rejected images are given priority in our production system and will be returned to your account within 24 hours.

Overview

The SOLO credit system is a great way for the small businesses to submit images to Pixelz without the worry of paying an invoice. This pay-as-you-go system provides flexibility and efficiency for busy small retailers.

For example, say you purchase 25 credits (1 credit=$1), but you're only placing an order for 10 images with no add-ons. That leaves somecredits for your next order--no need pay each time you place an order.

Purchase SOLO Credits

To purchase SOLO credits for use with the SOLO product, follow these simple steps:

1. Log in to your Pixelz Account. Don't have one? Sign up here and click "Free Trial" under SOLO.

2. Once your dashboard appears, click "Account Settings."

[email protected]

3. In Your Account Details, click "Pixelz Credits."

Your credit balance is on the right side of this page.

4. Click "Add Credits" to add credits in $25 increments to your account.

Please note: These credits are non-refundable and must be used within 1 year of purchase. However, we are more than happy to convert any residual amount of credits into an equivalent amount of free images to be used for your future orders. All you need to do is to reach out to our Customer Support Team at and we will sort it out.

5. Select the amount of credits you'd like to purchase by clicking a credit increment or "Custom Amount" and clicking "Add Credits."

Please note: If you select "Custom Amount," you must enter a credit amount over 25 credits.

6. Fill out your payment information. We accept Visa, Mastercard, American Express, and PayPal payment methods. Click "Complete Payment."

7. Fill out your billing information and click "Save."

8. Click "Complete Payment" to complete your purchase. Your billing information has populated the Billing Details pane.

You're now ready to create your image order! Your Account Detailsis now updated with the amount of credits you bought. The transaction history of your purchase is now recorded at the bottom of this page.

Happy Editing!

So you just signed up for Professional. Congratulations!

This guide aims to guide you through all the steps you need to take to get up and running and experiencing success on the Professional plan.

It contains links to relevant support articles for each important step.

You can also check out the entire Professional Guide for more detailed information.

Professional Intro

If you haven't already done so, watching the introduction video is a good place to start.

The Basics

1. Create specifications

Whether you know exactly the kind of editing you need, or you're looking for some guidance on how to achieve the result you're looking for with your images, the first thing you need to do is to define your requirements by creating some specifications.

You can read more about this in the following sections:

Specifications: The Basics

Options for Creating Specifications on Professional

Working with Specifications

2. Reach out to your Professional Plan Specialist if you need help

If you go through the various options for defining your editing requirements (creating specifications) and don't find all the options which seem relevant for what you're looking to achieve, it's time to reach out to your dedicated Professional Plan Specialist who will be happy to help you out.

Check out the articles below for more details.

What to do if you can't find the editing options you need

Support Resources Available During Your Free Trial

3. Place your first order

Once you have your specifications, it's time to upload some images and place your first order. You can use your 10 free images for this. If you have more than 10 images to process, you can pay for the additional images.

Placing Orders

4. Check out your finished images

When your first order is complete, you'll receive an email from us. At this point, you can log in to your account and check out your finished images.

You have a number of tools for viewing and inspecting your images. If there's something not quite right, you can also reject your images directly within your account.

Viewing & Inspecting Finished Orders

Rejecting images

Next Steps

Once you've mastered the basics, you can move on to using some of the more advanced Professional features.

Expedite an Order

Adding Color Matching to an Order

Image Report

Insights

To get a full overview of everything that's included in Professional, check out the article below:

Professional Features and Benefits

Answer

In the event you need to delete your Pixelz account, please contact our Customer Success team at [email protected] and they will be able to assist you.

Before requesting deletion of your account please know that all of your current orders, specifications and settings will be permanently deleted and unable to be recovered at a later date. We also cannot restore your account and you will need to set up a new account, if you choose to use Pixelz in the future.

What is SOLO?

Our SOLO product is an essential image editing service for e-commerce. This is the perfect option for small retailers with fundamental image editing needs or anyone looking to keep image editing costs down.

How Does It Work?

To use SOLO, simply submit your product images to your Pixelz account. Then create a specification to meet your e-commerce needs and your submitted images are then edited by our Production team. The edited images are delivered back to the Pixelz account for review and download.This quick and easy process promises a 48-hour turnaround from image submission to final image delivery.

Marketplace specifications are also available in the SOLO product. For example, need a quick specification for a product image for Amazon? SOLO can do that. Maybe another one for eBay? SOLO can do that, too.

What Editing Options Can I Request?

With SOLO, all editing options offered under this plan can be seen when you set up your specification. You also have the ability to choose add-on options such as shadow effects (drop, natural, and reflection), Invisible Mannequin,or a hand-drawn clipping paths at an additional credit per image.

How Do I Get Started?

Signing up for an account is easy. Simply visit this page on the Pixelz website and click on 'Free Trial' under SOLO. The first 3 images are on us.

When Are You Delivering Images?

Our standard delivery time is Monday through Friday. If your deadline falls on a weekend due to your standard delivery time of 48 hours, then there certain delivery rules that apply. Below you will find different cases of when you will receive your images when uploading around the weekend.

Thursday:If you upload images on a Thursday, your deadline will automatically be pushed to the following Monday.Example:If you upload 20 images at 4 PM on a Thursday, then you will receive the 20 images back Monday at 4 PM.

Friday:If you upload images on a Friday, your deadline will automatically be pushed to the following Tuesday.Example:If you upload 20 images at 4 PM on a Friday, then you will receive the 20 images back Tuesday at 4 PM.

Saturday & Sunday:If you upload images eitheron a Saturday or Sunday, your deadline will automatically be pushed to the following Tuesday.Example:If you upload 20 images at 4 PM on a Saturday, then you will receive the 20 images back Tuesday at 4 PM.

Answer

No! Pixelz can accept product images shot on any type of background. Though neutral background colors, such as white or beige tones, are normally easier to remove with clean lines, we can still remove any background you submit with your product images and return high quality, web-optimized images.

If you have questions on best practices for shooting product images for the web, please check out our Pixelz blog here.

Here at Pixelz, were constantly analyzing data both on how our customers use our services and on our own performance. Its vital to us that we maintain the optimal balance between high, consistent image quality, on-time delivery, service level, and price.

To this end, we are making some adjustments to our Service Level Agreements. See whats changing in green below:

[email protected]

New weekend delivery rulesWe are only seeing a small number of images requiring Saturday delivery. For that reason, we have updated our standard working days to Monday through Friday, which also allows our production teams to have more quality time with their families during the weekend. Consequently, if your deadline falls on a weekend there are new rules for when you receive your images back. For instance, a deadline falling on a Saturday will now be delivered on the following Monday. Read more about the different rules for Solo & Professional.

Professional standard turnaround now Next morning 9 AMWe are seeing the majority of our Professional customers downloading their images after 9 AM. For that reason, we have updated the standard turnaround time to 9 AM. This allows extra flexibility in our production and helps us deliver your images on time every day. Learn more about your delivery times here.

Updates to Daily Image GuaranteeSince we launched the Daily Image Guarantee, the vast majority of customers have had a lower daily image need than we were planning after. For this reason, we are updating the Daily Image Guarantee to 200 images on Professional and 50 images on Solo. This will help our production plan even better going forward. Learn more about your Daily Image Guarantee here.

Add-on price updatesTo more accurately match the time we are spending on creating a shadow, clipping path or invisible mannequin, we are updating the prices for these add-ons for the first time since the launch of both our Solo and Professional plan. The following rules apply for the price update:

Existing Specifications- The specification price stays the same as long as you do not update the specification settings.- The new add-on price will automatically be applied if you edit and save an existing specification.

New specifications- Any new specifications created with an add-on will have the new price applied.Overall these updates will allow us to better manage the daily inflow of images and ultimately ensure on-time delivery for you every day.

If you have any questions at all, you can reach us at .

What is Expedite?

Sometimes you just need images returned as quickly as possible to meet an urgent deadline. That's why we built the Expedite option, available on our Professional and Enterprise plans.

The Expedite feature allows you to reduce the turnaround time of a specific order, image or group of images to just 3 hours.

Watch the video below for a full tutorial on how to expedite individual images, groups of images or entire orders.

How much does expedite cost?

For each image expedited in an order, you simply pay double what it would cost to process the image with standard turnaround.

For example, if you have uploaded 20 images on a specification with a price of $1.25 and you choose to expedite 10 of these images, the cost will be as follows:

Original order: 20 x $1.25 = $25

Expedited images: 10 x $1.25 = $12.50

Total cost of order: $37.50

When you select an image or images to be expedited, you will see a pop-up showing the additional fee that will be applied on top of the standard order price. Simply confirm to continue with the order.

When is the expedite service available?

Because the expedited images must be worked on immediately and our production offices are located in Asia, the expedite service availability must coincide directly with our editors' working hours.

This means that the expedite service is available from4am Monday to 4am Friday UTC.

For most time zones around the world, this means you can expedite orders Monday through Thursday.

The exact availability of the expedite service will be shown on the orders page in your own time zone.

Is there a limit to how many images can be expedited?

Yes. How many images you are able to expedite in a 24 hour period depends on your plan. The standard expedite limits are as follows:

Professional: 20 images / 24 hours

Enterprise: 50 images / 24 hours

Enterprise customers requiring more than the standard number of expedited images per day have the possibility of negotiating a higher limit as part of their Standard of Work (SOW). Contact your Customer Success Manager for more details.

Overview

This article will describe the SAW panel in the Pixelz Enterprise product.

What Is The S.A.W. Production Status?

S.A.W. stands for Specialist Assisted Workflow which allows your images to be edited at the highest quality in an efficient, streamlined workflow. The S.A.W. Production Status gives you a detailed overview on the production status of your orders and images.

How DoesS.A.W. Work?

You can review your S.A.W status by opening an order and clicking on the Show More button on the black S.A.W. Production Panel. The panel shows you every single production step for your images and displays how many of your images are in which production step.

If you want to gain access to deeper insights on whats currently going on with a particular image, select an image, hit the spacebar, check the SAW Production status in the right hand menu and click on the current production step.This section will provide more details, such as timing and editor information, for the current status of the image.

What does the Professional free trial include?

The free trial on Professional lasts for 14 days and includes 10 free images.

During the trial period, you get full access to all the core features and benefits.

You can:

create unlimited specifications

submit orders using your free images

You can keep an eye on how many days you have left in the top right of your screen, and how many free images you have in the top left.

Compare Plans

What happens when the trial period ends?

When your trial expiry date is reached, you will see a pop-up asking you to make a decision regarding subscribing to our services.

Nothing will happen without your consent. There is no possibility of you being automatically charged for a subscription.

What options do I have at the end of the trial?

You can choose to either subscribe to Professional or to our Solo plan. On both plans, you can choose to pay monthly or upfront for a year.

Overview

We highly recommend that you use FTP to upload and download your images, especially if youre sending us many images at once. Once set up, sending us your images via FTP is as simple as dragging and dropping the required files into a folder on your computer.

Section 1: FTP For Beginners

FTP stands for file transfer protocol and is simply a method of transferring files between two computers over the internet.

To transfer files to Pixelzwith FTP, you need to download a program called an FTP client. The FTP client program connects your computer to PixelzFTP server allowing you to transfer files to us quickly and easily.

Once downloaded, the client program appears as a window on your desktop, with the files on your computer on one side, and your files on the FTP server on the other.

To upload and download, you simply drag and drop from one to the other. As soon as your images appear on our FTP server, they enter the production process. Likewise, as soon as your images are finished production, they will be placed on the FTP server, ready for you to download them.

Using an FTP client

We recommend you use FileZilla, but our FTP server is compatible with all client programs.

FileZilla is a free, open source FTP client that can be downloaded from http://filezilla-project.org/

FileZilla is available for both Mac and Windows.

1) Downloading and installing FileZilla

Go to the http://filezilla-project.org and download the latest version of FileZilla client for your operating system. Follow the on-screen instructions to install.

2) Setting up FileZilla

Launch FileZilla andlocate the Host, Usernameand Passwordfields at the top of the window. Enter one of the following Hostaddresses depending on your location:

ftp-east.pixelz.com (North America)

ftp.pixelz.com (Europe)

ftp-sg.pixelz.com (Asia)

For the Usernameand Password, use the same credentials as your Pixelz.com account. You can leave the PORT field empty. Now click the blue Quickconnectbutton.

here

3) Using the FTP client

The FileZilla client is very simple to use. On the left side you should see your own computers folders (Local site) and on the right you see the PixelzFTP server (Remote site).

On the remote site, you will see two folders: Upload and Download.

You can transfer files and folders from your computer to the remote site and vice versa by dragging and dropping from one to the other.

Uploading Images

Inside the folder Upload you will see a folder for each specificationyouve created in the login area (Click here to learn how to set up your specifications). To upload images, just drag and drop your files into the folder corresponding to the specificationyou want to use.

You can also upload a folder of images as a subfolder. As soon as the images are uploaded, they will enter our production process and you will be able to see the order in your online account in 5-10 minutes.

For pay-as-you-go customers, once you see the order in your account, simply make a payment online and your images will be sent into production.

Downloading Images

When you receive an email informing you that your images are ready, just go to the folder called Download. Inside, youll see a folder for each of your specifications. Inside the relevant specificationfolder, youll find a folder containing your finished images.

If you uploaded a folder of images, the folder will have the same name as the folder you uploaded. If you didnt upload a folder, the folder will be labelled with the relevant date.

Section 2: FTP for Experienced Users

Settings

You can find your FTP settings in your Pixelz account by clicking on "Account" then clicking on "FTP Settings."

Uploading Images

When logged in, you will see an upload folder and a download folder. Inside the upload folder, you will find a folder for each specificationyou have in the system (You can create a new specificationin your Pixelz account).

Just upload your files to the folder corresponding to the specificationyou want to use. You can also upload a folder of images as a subfolder. As soon as the images are uploaded, they will enter our production process.

Downloading Images

Downloading is just as easy as uploading. When you receive an email informing you thatyour images are ready, just go to the download folder. Inside this folder, you will find folders corresponding to your specifications.

Your processed images will be inside the relevant template folder. If you uploaded a folder of images, you will find a folder with the same name as the folder you uploaded. If you didnt upload a folder, you will find a folder labeled with the relevant date.

*All files in the system will be deleted after 30 days, so make sure you download your images before this time period is up.

How to name images when combining images (ie invisible mannequin or 3D effect)

When you would like us to combine images, we can combine up to 5 images.

Before you upload, its important that you create a relevant specificationin the login area. Just pick the Invisible Mannequin option (located under Add-Ons) plus any other services you require. Please remember to write any special instructions in the comment field in the specification. You can learn more about adding comments to a specification .

Its very important that images you upload are named in such a way that our system can see which images belong to which product. You do this by giving each new image in a series the same name and a different ending. You can use either a dash (-) or an underscore (_).

Examples of correct combined image naming:

myimage.jpgmyimage_x.jpgmyimage_xx.jpg will be combined into myimage.jpg

imagename-1.jpgimagename-2.jpg will be combined into imagename.jpg

*Please note, there can be a delay of up to 30 minutes before the uploaded images are visible in the login area.

Pricing

What is a specification?

Specifications are at the heart of everything we do at Pixelz.

A specification is a set of instructions for what should be done to your images. Each specification contains settings which define the specific steps the images go through, the kind of editors they get assigned to, and which editing tasks are completed.

We use settings rather than subjective descriptions of editing tasks because this allows us to ensure quality, consistency, speed and accuracy.

Every time you submit images for processing, they must be assigned to a specification. Each specification has a price. This is the price you will pay for each individual image submitted on the specification.

Your images must be submitted on a specification that contains settings which align with your needs and expectations. If you can't find settings that meet your needs, please reach out to your Market Response Rep or to our Customer Success department before uploading your order.

Support Available During Your Trial

What settings are available?

There are a huge number of settings available to you for fine-tuning your specifications to ensure your finished images meet your requirements. We divide settings into 2 main categories:

1. Standard settings

Standard settings are those which are included in the base price. You can choose as many of these settings as you like without the specification price increasing. These are:

background removal

alignment & straightening

cropping

resizing

compression

file format

color profile

DPI

file size

meta-data

watermarks

2. Optional Add-ons

You can further customise your specifications with our range of add-ons.

Add-ons incur an additional cost which is added to the base price. These are:

Invisible Mannequin

Clipping path

Shadow (Drop, Reflection or Keep Original)

Retouch packages (Professional only)

For more information on this, see

Overview

This article will describe how to upload images to your order using text files.

Create An Order

To see the image upload options in your account, click on "Orders" and then click on "Create New." After doing so, the web upload options will appear at the bottom of the page.

UploadingText Files

For text fileuploads, scroll below the main options and click "Learn More."

Additional options will appear, find the option called "Text File" and click "Learn More."

This will take you to the web upload page to upload the text file for your images. The web uploader will accept either a csv or text file with your images. Be sure to review the instructions on how to structure your text files so there are no issues or delays with your upload.

This article explains everything you need to know about the Professional subscription fee, per image pricing and options for payment.

Subscription

Professional is a paid subscription plan. Beyond the free trial period, if you would like to continue to have access to Professional, you must subscribe.

The subscription fee gives you access the platform and all features including the faster turnaround time and reduced per image pricing (see below), but does not include any actual image editing.

*Image editing orders are paid for individually as required, on top of the subscription fee.

Monthly / Annual Payment

You can choose between a monthly or annually recurring subscription.

Both are paid in advance and can be cancelled at any time.

If you choose annual payment, you pay for a full year in advance but you get a 20% discount on the subscription fee - see equivalent monthly fees in the table below.

Currency

Monthly

Annual (20% discount)

(Equivalent monthly fee)

(Full amount paid in advance)

US Dollar

95

75

900

Euro

79

59

708

British Pound

69

55

660

Danish Krone

599

479

5748

Swedish Krone

799

639

7668

Norwegian Krone

759

599

7188

Canadian Dollar

119

89

1068

Brazil Real

299

239

2868

Image Editing Prices

One of the main benefits of Professional is the very low per image pricing, even for quite advanced editing tasks.

The price you pay per image is dependent on the specification on which you submit your images. Specification prices are based on the following:

FIXED BASE PRICE + OPTIONAL ADD-ONS

The fixed base price includes all standard settings. You can select as many of these as you like without increasing the specification price. These include:

- background removal

- color profile change

- alignment and straightening

- DPI change

- cropping

- file size change

- resizing

- meta-data removal

- compression

- watermarks

- file format change

See below for a full breakdown of base price and add-on prices on Professional.

US Dollar

Euro

British Pound

Danish Krone

Swedish Krone

Norwegian Krone

Canadian Dollar

Base Price

0.95

0.85

0.75

6.25

8.75

8.25

1.35

Invisible mannequin

0.50

0.45

0.40

3.50

4.75

4.50

0.65

Clipping path

0.75

0.65

0.60

4.75

6.75

6.50

0.95

Shadows (all)

0.50

0.45

0.40

3.50

4.75

4.50

0.65

Essential retouch

0.50

0.45

0.40

3.50

4.75

4.50

0.65

Advanced retouch

0.75

0.65

0.60

4.75

6.75

6.50

0.95

To get prices for specific combinations of services, you can either create specifications in your account, or use the spec price generator found on the pricing page on the website www.pixelz.com/pricing/

Overview

This article will describe when and how you can edit or cancel an existing order before it goes into production for processing.

Editing An Order

There is a very small window of time to edit an order before it goes into the Pixelz production system. If you notice a mistake or change that needs to be made to an order after you submit it, you can still edit the order if the order status is, "Ready For Production."

To edit the order, click on "View" and this will take you to the order confirmation pageto add images, comments or delete images. Once your order is updated, click on "Submit Order" to submit the order changes.

Canceling An Order

If an order is still in the status of "Ready For Production" you can cancel the order by clicking on the Cancel button to the right of the order.

You will receive a confirmation screen to make sure you want to cancel your order. Once you cancel your order, you will receive free image credits for the amount of images that were in your order.

Please note, that once your order has gone from the status of "Ready For Production" to "In Production" the order cannot be changed or canceled.

After analysing data and crunching the numbers, we have made an adjustment to the base price for the first time since we launched Professional back in January 2017.

Below are the new base prices for Professional in your local currency:

Currency

Price

US Dollar

$0.95

Euro

0.85

Pound Sterling

0.75

Canadian Dollar

$1.35

Danish Krone

6.25 DKK

Swedish Krone

8.75 SEK

Norwegian Krone

8.25 NOK

Key info:

Existing Specifications

The base price stays the same as long as you do not update specification settings

The new base price will automatically be applied if you edit and save an existing specification

New specifications

Any new specifications will have the new base price applied

Add-ons and retouch packages

No price changes

This price adjustment will allow us to maintain the highest consistent quality and to help ensure that we continue to develop, grow and optimise all of the technology behind Pixelz and S.A.W.. In turn, we can then continuously support your needs.

In case you have any questions at all, do please let us know. As ever, you can reach us at [email protected]

Placing an order involves choosing a specification or specifications and uploading a set of images for processing.

There are various options available to you for getting your images into our production system. The method that's right for you depends on the type of images you have to upload and the volume.

The simple option:

Upload images directly via your Pixelz account

The web uploader in your Pixelz account is without a doubt the simplest way to place an order.

Our web uploader supports JPG, PNG and PSD files and can handle several hundred images in a single upload.

Filezilla.

Start by locating the specification you wish to use on the Specifications page.

Click 'Upload', select the images you wish to upload and then 'Continue'

Review the images uploaded and then click 'Checkout' to proceed.

Pay for your order, and your orders will immediately enter our production system.

Placing Multiple Orders in One Go

If you have placed several orders, then you also have the option to upload them all at once with our "Checkout All"-button. By doing this, you will have your orders consolidated into one invoice instead of an individual invoice for each order.

The "Checkout All"-option will appear as soon as you have more than one order ready for checkout in the "Orders"-menu:

*If you have TIFF or RAW files or are uploading more than 500 images in a single upload, you should use FTP. See below.

The best option for 500+ images or TIFF/RAW files:

Upload via FTP

For a thorough tutorial on uploading images via FTP, we recommend that you watch the video below. Otherwise, you can find simple instructions in the following section.

Summary

To upload images to Pixelz via FTP, you need to install an FTP client. We recommend

Once installed, you need to enter your Pixelz FTP credentials to connect to the FTP server. You can find your credentials under Account Settings / Settings / FTP.

Transferring images

Once connected, you can transfer images from your computer to the FTP server.

Inside the folder Upload you will see a folder for each specification thatyou'vecreated in your Pixelz account.To upload images, just drag and drop your files into the folder corresponding to the specificationyou wish to use for your order.

If your images are contained within a folder on your computer, it's often easier to drop the entire folder into the specification folder on the FTP. Any sub-folder structure will be retained in the final download folder.

Your images should be visible within your Pixelz account within 5 minutes. Don't worry if you don't see them right away. As long as you don't see an error message on the FTP client itself, the images will appear in your account after a short space of time.

Paying for your order

After you upload your images via FTP, you must log in to your Pixelzaccount and pay for your order. Your images will not be sent to production until your payment as been completed.

Paying for Images:

You will be able to pay for your images with Credit Card, PayPal & Pixelz Credits. Once you have created your order, you will be taken to the payment page where you will be able to select from Credit Card, PayPal & Pixelz Credits.You will also have the choice to save a credit card on your account, to expedite your payment process (See below under "Subscription Payment"). here

How can I reduce my number of invoices?

Pixelz Credits is a particularly useful system if you would like to reduce the number of Pixelz transactions for accounting purposes or if you would like to speed up the process of placing multiple orders throughout the day. You can read more here on how to purchase and use Pixelz Credits.Another way of speeding up the process of uploading several orders and reducing invoices is by using our "Checkout All"-button. This will allow you to upload multiple orders in one go and generate one invoice containing all of your orders instead of an individual invoice for each order. You can read more about this option.

Subscription Payment:

To ensure your use of Pixelz is as seamless as possible, you will have to add a credit card on file for your monthly recurring subscription. To add a credit card, head to your account settings and your payment methods. To add a new credit card, click the "Add Payment Method" as seen below:

We have many more specification settings available behind the scenes than are visible to you within your Pixelz account. Sometimes this is because they are complex and therefore difficult to make comprehensible within a self-service interface. Sometimes this is because they are rarely used so would clog up and complicate the user interface unnecessarily.

In any case, if you have specific requirements that you can't find options for in your account, these can often be met by our Onboarding Specialists adjusting a few knobs and dials in our system. We also have the option to upload specific example images to your specifications to ensure our editors understand your requirements.

Be sure to reach out to your Professional Plan Specialist (during your trial) or our Customer Success Team (if you're a subscriber) if this is the case.

The limitations of customisation on Professional

The editing options and retouching packages available on Professional are based on our years of knowledge of image best practice within e-commerce. In this sense, they aim to cover all of the the most common product image editing and retouching requirements in the industry.

Being able to standardise the options available within Professional enables us to drive efficiency in our production, allowing us to pass these savings onto you in the form of the low per image prices offered - as well as offering our standard next morning turnaround and 3 hour expedite service.

We are happy to make minor tweaks and adjustments to your specifications to fine tune them to your requirements, however, we cannot create completely custom specifications which deviate significantly from the core options available.

Depending on the complexity, the initial costs of creating such custom specifications as well as the ongoing costs of ensuring and maintaining a high level of quality and consistency across all of our editing locations and thousands of editors over time, is such that we generally reserve such work for our Enterprise level clients only.

Compare plans

In some cases, we can meet your needs on Professional with a custom onboarding (see below). In other cases, this will not be possible. For example, if you have unique, custom editing requirements which are specific to one off orders or even single images, then Pixelz is not the right editing partner for you.

Custom onboarding

If you have a specific, custom specification requirement that we cannot meet within the standard options available plus a little bit of tweaking and adjusting, we might be able to meet your requirements by performing a custom onboarding.

We would need to assess whether it is possible to:

a) create the specification in our system and

b) guarantee image quality and consistency on an ongoing basis

Our Onboarding Specialists will make this assessment on a case by case basis. If we are able to meet your requirements, we charge a one-off fee for this custom service.

Please reach out to Customer Success to discuss this option.

In our production system, we reserve a certain number of images for each Pixelz user that we guarantee will be processed within their standard turnaround time. Additional images will be reviewed by our Customer Support and Production team, to see how quickly we can deliver them back. Depending on the number of images, we may have to extend the deadline by more than an additional 24 hours. In these cases, we will reach out to set up an action plan.

For our Professional and Enterpriselevel users, the Expeditefeature works in a similar fashion, with a certain number of images per day that we can deliver.

Below is a table detailing the number of images we guarantee across our plans, along with several real-worldscenarios.

Delivery time

Guaranteedimages per day

Delivery time for additional images

Expedite delivery time

Guaranteednumberof expedited images

Delivery time for additional images expedited

Solo*

48 Hours

50

To be confirmed

N/A

N/A

N/A

Professional

"Next Morning 9 AM"

200

To be confirmed

3 hours

20 images

6 hours

Enterprise

Custom

Custom

Custom

3 hours

50 images

6 hours

Examples:

ASolo customer that uploads 75 images in one order. Our system will automatically split the order into two. The first 50 images will be in one order, that will be completed within 24 hours using their guaranteed image allocation, and Customer support team will review with production to see when we can deliver the remaining images.

A Professional customer submits an order of 35 images to be expedited. Our system will automatically split the order into two. The first 20 images will be expeditedand returned within 3 hours, with the remaining 15 images returned within 6 hours.

A Professional customer submits an order of 20 images to be expedited which will not only use up all of their expeditedimages, but also 20 of their dailyallocated images. Bringing the number of images available for next morning delivery to 180.

*Do note that if you are on our Solo Plan with no monthly subscription commitment, then your daily guarantee is 50 images, and you have 24h turnaround time as standard.

Pricing Structure

Pixelz Enterprise is a custom plan based on your needs as a company. Our sales team works one on one with customers to obtain a custom per image price based on the image and category requirements. Enterprise also offers software extensions at an additional fee, to provide even more control with post-production workflows.

Click here to get in touch with a sales associate to learn more about Pixelz Enterprise.

By subscribing to Professional, you get access to some powerful features and benefits. This article sets these out in detail.

1. Lower per image pricing

Compared to Solo, the prices you pay for image editing are vastly reduced. For a detailed breakdown of these prices, see Subscription and Pricing

2. Next morning delivery as standard

The standard turnaround time on Professional is the next morning. More specifically, if you upload by midnight, you will receive your finished images by 9:00 am the following day (your time). For more detailed information, see Turnaround Time.

On Solo, the standard delivery time is 48 hours.

3. Expedite option

For urgent orders, you have the option to use our 3-hour expedite option. You can expedite entire orders or individual images within an order. See Expedite

4. Guaranteed daily capacity: 200 images

As a Professional subscriber, you have a guaranteed capacity of 200 images per day. This means that we reserve this capacity for you in our production system and guarantee next morning delivery. On Solo, the number is just 50 images, for 48-hour delivery.

5. Access to best practice retouching packages

We've gained a lot of experience over the many years we've been working with enterprise level clients. We have a very good feel for the most common retouching tasks and best practice within all the most common product verticals within e-commerce. We've condensed this knowledge into a range of best practice, product-specific retouching packages, available to Professional subscribers at prices that are unmatched in the industry.

For a more detailed overview, see Retouch Packages

6. Color matching

Product images with inaccurate colors damage customer trust and increase returns. Getting colors under control can have a huge impact on your business.

As a Professional subscriber, you get access to our colour matching interface, allowing you to group images together with a colour reference image. Our editors will use the reference image to tune in the other images to match. For more detailed information, see Adding colour matching to an order.

Overview

This article will describe how to compare your original images with your optimized images from Pixelz.

Comparing Images

1) Click on the order you want to review

2) Right click on the image you want to compare and choose Before/After

3) On this screen you can download the original and final image or choose to reject the image for reprocessing if necessary

Another way to access the Before/After view is through the View Image option:

1) Right click on the image you want to compare with the Before/After view and click on View

2) In the upper right hand corner, click on the split rectangle icon to bring up the Before/After view

What is the standard turnaround time for orders on Professional?

One of the major benefits of the Professional plan is the super-quick standard delivery time of "Next Morning 9 AM" (Monday through Friday).

You can see the turnaround time on each of your specifications.

Is there an upload deadline?

Yes, but it's extremely generous. On Monday through to Thursday, you have until midnight (your time) to upload your images for guaranteed delivery by 9 AM the following day (your time).

Any images uploaded after midnight will be delivered by 9 AM the following morning.

What about weekends?

All images uploaded from Friday through Sunday will automatically be moved to 9 AM the following Monday.

We've just launcheda series of major updatesto help you fine-tune, adjust, manage and organise your specifications more easily.

Here's what's new

Completely redesigned specification page

New functionality for creating additional outputs

Improved search and new filters for tags, users, clients and favourites

Introducing the new specification page design

We've been gradually upgrading the functionality and design of our web app since we launched Professional back in 2017. The specification page is the final piece in the puzzle and we're delighted to say that the design and performance now match the rest of the site.

Dynamic side panels provide enhanced visual explanation of settings, add-ons and retouch packages

Instead of packing all settings into a single scrollable page, the new page makes use of dynamic side panels for each settings category.

This has enabled us to bring in the enhanced visual explanation of settings, add-ons and retouch packages designed initially for the Onboarding flow on Professional, making it easier for you to make informed choices when creating and adjusting your specifications.

NEW FEATURE! Create additional outputs on a specification level

Sometimes you need an additional set of images with minor settings variations from the main configuration. The settings variations are so minor that it doesn't seem worth it to pay full price for a separate order on a separate specification. Maybeyou need a web-ready JPG + a PSD with layers for back up, or you use a grey background on your own site but need a version with a white background for marketplaces.

You can now set this up yourself on a specification level with the'Additional Output' option.

All the settings from the main specification will automatically be inherited as default. You can then use the additional output side panel to specify which of the settings should be different. The Additional Output 'cover' will show you only the settings which vary from the main configuration.

And because we're effectively doing the main editing work and then saving in slightly different versions, you only pay 20% of the main specification price for each additional output.

There are certain settings such as retouching packages and add-ons that we don't consider 'minor variations' so these are not included in the options that can be altered. These are inherited from the main configuration by default.

All model retouch packages now grouped together

It's now easier than ever to select the right retouch packages for your on model shots. We created a new retouch category 'Garment, Model and Background' to group all the model options together in one place.

Better explanation of settings conflicts

Confused about why you can't have a clipping path with a PNG, or background retouch on a specification with a white background? Instead of just removing the conflicting options, on the new page we show you which settings are incompatible, tell you why and show you your options for fixing the conflict.

Organise your specifications with tags, internal notes and favorites

Sometimes the sheer volume of specifications in your account can get overwhelming. Many users have told us that they find it difficult to remember which specification is for which product type or which one is the most up to date version for the current season or style guide.

We created some new features to solve these problems.

Use the new TAGS feature to add relevant tags to your specifications. This could be the product types the specification is for, a shoot date, collection, photographer, client - whatever makes sense for how you work.

Use the new NOTE TO SELF field for anything you need to remember about the specification, or something you need to communicate to other members of your team.

Click the star to add the specification to your FAVORITES to easily locate it on the specification overview page, when placing orders or to make sure your team mates are always using the most up to date version.

Quickly find the specifications you need with enhanced search and new filter options

We've seriously improved the functionality on the Specifications Overview page to help you better manage your specification, quickly find the ones you need and collaborate more effectively with team mates.

Improved page load performance and search functionality

We now load 10 specifications by default before you need to click to load more. We've also improved page load speed and made the search experience more responsive and intuitive.

New filter options

Tired of scrolling through endless specifications every time you need to place an order? The new filter functionality will help you find the specification you need, quickly.

FAVORITES STAR

Now any specifications that you've added to your favorites can quickly be displayed by clicking the new star filter.

FILTER BY TAGS

Maybe you need to find all the specifications for the current collection, a particular product type or client. You could also use it to help team mates select the correct specification when placing an order. Now any tags that you've added to your specifications can be used as a filter.

FILTER BY USERS

If you have multiple users on your account, it can be useful to be able to only see either your own specifications, or to see which specifications have been created by specific users. Now you can use the Users filter to do just that:

Easily create additional outputs on a specification level

Sometimes you need an additional set of images with minor settings variations from the main settings and they seem so minor that it doesn't seem worth it to pay full price for a separate order on a separate specification.

Maybeyou need a web-ready JPG + a PSD complete with layers for back up, or you use a grey background on your own site but need a version with a white background for marketplaces.

You can now set this up yourself on a specification level with thenew 'Additional Output' option.

All the settings from the main specification will automatically be inherited as default.

Use the additional output side panel to specify which of the settings should be different.

The Additional Output 'cover' will show you only the settings which vary from the main configuration.

Are there any settings which can't be changed on the additional output?

Yes. There are certain major settings such as retouching packages and add-ons that we don't consider 'minor variations' so these are not included in the options that can be altered. These are inherited from the main configuration by default.

How much does it cost?

Because we're effectively doing the main editing work and then saving in slightly different versions, you only pay 20% of the main specification price for each additional output.

Quickly find the specifications you need with enhanced search and new filter options

We've seriously improved the functionality on the Specifications Overview page to help you better manage your specification, quickly find the ones you need and collaborate more effectively with team-mates.

Improved page load performance and search functionality

We now load 10 specifications by default before you need to click to load more. We've also improved page load speed and made the search experience more responsive and intuitive.

New filter options

Tired of scrolling through endless specifications every time you need to place an order? The new filter functionality will help you find the specification you need, quickly.

FAVORITES STAR

Now any specifications that you've added to your favorites can quickly be displayed by clicking the new star filter. Favorite your specifications by clicking 'Edit'.

FILTER BY TAGS

Maybe you need to find all the specifications for the current collection, a particular product type or client. You could also use it to help team mates select the correct specification when placing an order. Now any tags that you've added to your specifications can be used as a filter.

Add tags to your specifications by clicking 'edit'.

FILTER BY USERS

If you have multiple users on your account, it can be useful to be able to only see either your own specifications, or to see which specifications have been created by specific users. Now you can use the Users filter to do just that.

To add additional users to your Pixelz account:

1. Go to in Account Settings / Users and add the users you need to your subscription

2. Click on Users in the left hand menu bar and click 'Invite User'

3. Create a user profile with the permissions required and send the invite

Answer

If you created a Pixelz account and did not receive your account activation email to your inbox, the first thing you should do is check your SPAM, Junk or Trash folders. Sometimes, Pixelz emails get filtered out the first time they come through to a new user's inbox. If you find your Pixelz emails in one of these folders, be sure to add us to your address book or mark it as "Not SPAM" so you will be sure to receive your transactional emails to your inbox.

If you have checked all your email folders and still cannot find the activation email, please contact our Customer Success team at [email protected], and they can resend it to you.

How do I create a specification?

On Professional, you have 3 options for creating specifications. Which option is best for you depends on your specific requirements and knowledge level.

* Please note, your account comes pre-populated with a sample specification. This is a fully functional specification and can be used if you like, but is primarily intended as an example. We recommend that you use the tools explained below to create your own specifications to meet your needs.

1. Onboarding

When first starting out, we strongly recommend using our Onboarding tool to generate your first set of specifications.

In our experience, different product types need separate specifications with slightly different settings to be displayed at their best.

We've manually onboarded thousands of enterprise level customers over the years and have come to know a huge amount about the most common requirements and best practice within ecommerce imagery. We distilled all of this knowledge into the Onboarding tool in Professional.

By answering a series of targeted questions regarding product type, studio set up and retouch and add-on preferences, you can generate a set of recommended specifications which will give you the best results from Pixelz while also conforming to industry best practice.

This is also the best place to learn about and select our product specific retouch packages. See Retouch Packages

Once created, you can always adjust the specific settings by clicking 'Edit' on the Specifications page.

See Working with Specifications for more details

2. Marketplaces

If you're looking for simple editing to meet the image requirements of specific marketplaces and channels, you can choose from our range of marketplace presets. These are simple specifications which ensure compliance with the minimum standards in terms of size, aspect ratio, file type and object size.

3. Manual

If you already have a clear idea of what you need and (perhaps) also a pretty good knowledge of image editing / Photoshop, then the manual option allows you to bypass all of our advice and guidance and choose the specific settings you need directly.

Overview

This article will assist you with creating image specifications for your orders.

Creating A Specification

You can create a new Order Specification by completing the following steps:

1) Log into your Pixelzaccount2) Click on "Specifications"3) Click on "Create New"

here

4) You will then be taken through the Specifications Wizard to create a new specification for your future orders. Click to understand more about the Pixelz specifications options.

Overview

This article will assist you with downloading anindividual image from your Pixelzaccount.

Downloading Images

To download individual images from your orders, complete the following steps:

1) Click on Orders in the menu on the left

2) Click on the order you want to access

3) Right click on the image you want to download and click Download

Once you've created some specifications, you might be wondering how you can fine tune them to meet your needs. This article covers the various options available to you as well as explaining why you need separate specifications for different product types and requirements.

Editing an existing specification

When and why you need different specifications for different purposes

Product-specific retouch packages: why you should stick to the products for which they were intended

What to do if you can't find the options you need

The limitations for customisation on Professional

How do I edit an existing specification?

To edit a specification, you simply navigate to the Specifications menu and click 'Edit' on the relevant specification.

You now have access to all settings on the specification and can adjust and save.

If the 'edit' button is missing, this means that your specification has been locked. In this case, please contact Customer Success for any settings adjustments.

For a more detailed overview and explanation of all the settings available for adjustment, check out the video tutorial below:

When and why you need different specifications for different purposes

When you submit an order on a specification, all of the images in that order will be edited according to the settings of that specification.

If you have different requirements for some images (for example, file type, background, size etc.), you must create a new specification and submit a separate order.

A simple rule of thumb is that you must create a specification for each unique set of requirements.

Retouch packages: why you should stick to the products for which they were intended

Retouching is a complex process and highly specific to particular product types. The retouching required for a model's clothing for example is completely different to that required for a watch or a chair.

Retouching only works when we perform the right retouching tasks on the right kinds of products. Each retouch package contains a set of highly specific retouching settings. These settings define which steps the image goes through and which editors with which particular skills your images get assigned to.

When you upload product image to a specification containing a retouch package intended for a different type of product, the editing tasks your images are assigned to are often irrelevant and unnecessary. The result can be that you will see no change in your finished image.

If you are in doubt as to which retouch package is appropriate for your images, please reach out to Customer Success before you upload your order.

What to do if you can't find the options you need

We have vastly more specification settings available behind the scenes than are available to you within your Pixelz account. Sometimes this is because they are complex and therefore difficult to make comprehendible within a self-service interface. Sometimes this is because they are rarely used so would clog up and complicate the user interface unnecessarily.

In any case, if you have specific requirements that you can't find options for in your account, these can often be met by our Onboarding Specialists tweaking a few knobs and dials in our system. We also have the option to upload specific example images to your specifications to ensure our editors understand your requirements.

Be sure to reach out to your Professional Product Specialist (during your trial) or Customer Success (if you're a subscriber) if this is the case.

The limitations for customisation on Professional

The editing options and retouching packages available on Professional are based on our years of knowledge of the most common needs as well as image best practice within e-commerce. We are happy to make minor tweaks and adjustments to your specifications to fine tune them to your requirements, however, we cannot create completely custom specifications which deviate significantly from the core options available.

Depending on the complexity, the initial costs of creating such custom specifications as well as the ongoing costs of ensuring and maintaining a high level of quality and consistency across all of our editing locations and thousands of editors over time, is such that we generally reserve such work for our Enterprise level clients only.

In some cases, we can meet your needs with a custom onboarding (see below). In other cases, this will not be possible. For example, if you have unique, custom editing requirements which are specific to one off orders or even single images, then Pixelz is not the right editing partner for you.

Custom onboarding

If you have a specific, custom specification requirement that we cannot meet within the standard options available plus a little bit of tweaking and adjusting, we might be able to meet your requirements by performing a custom onboarding.

We would need to assess whether it is possible to:

a) create the specification in our system and

b) guarantee image quality and consistency on an ongoing basis

Our Onboarding Specialists will make this assessment on a case by case basis. If we are able to meet your requirements, we charge a fee for this custom service.

Please reach out to Customer Success to discuss this option.

Overview

This article will describe how to set-up an invisible mannequin effect for your product images.

Invisible Mannequin Effect

Whether you know it as the invisible mannequin, 3D effect, neck insert or ghost mannequin, it's all the same! With the invisible mannequin effect, you can upload 2-5 images in your Pixelz order to be combined into one. An invisible mannequin effect can be used on your apparel images for sleeves, necks, waists, hats or any other section that needs a 3D effect.

Creating An Invisible Mannequin Effect

Step 1

Create Your Order

Step 2

Upload the product images and image inserts you need to combine.

Step 3

Create Your Specification

Step 4

Select the Invisible Mannequin option from the Add-Ons section

Step 5

Click the Invisible Mannequin radio button and click "Save" to apply this add-on to your specification.

Step 6

Once you save and select the specification for your order,you will need to choose your images to be combined manually. To select your images to combine, hold down the Control or Command key (depending on your system), and click on the images to multi-select. Once the images are highlighted, right-click on one of the images and click Combine.

Step 7

Once your images are combined, you will be taken to the confirmation page to review the combination or combine more images if needed. Once your images are combined, you will not see all of your images, just the single image for each product that has been combined. For example, if you upload 8 images and each invisible mannequin contains 2 images, you will only see 4 final images on the confirmation screen after they have been combined.

You will only pay for the combined image and not the individual images for the order.Once you have confirmed everything is correct, simply submit payment for your order and your invisible mannequin images will be back in your account within 48 hours.

Overview

This article will describe our standard turnaround time for orders, as well as options for rush orders.

Order Turnaround Time

Our standard turnaround time to receive your processed or rejected images is 48 hours from when your order is submitted. If we anticipate there may be a delay in image processing, in the event of holidays or unanticipated issues, we will notify our customers as soon as possible.

Overview

This article will describe how to download your processed images via FTP.

Download via FTP

To download your images by FTP (File Transfer Protocol) you need to use a 3rd party FTP program such as FileZilla (Recommended). Be sure toread our step-by-step FTP Image Guide here.

Overview

This article will describe the requirements that are added to the marketplace specification for Amazon images. These optimizations are general requirements for having your images accepted into the Amazon marketplace as an online retailer.

By selecting the Amazon marketplace specification option, the following optimizations will be added to your images:

File Format Output: JPEG

Background: Removed and filled with white

Size: Minimum or Maximum 1001-3000px

Margins: 5% on all sides

Alignment: Center

Color Profile: sRGB

Progressive: Yes

Compression: Web Compression

DPI: 72

Auto Rotate: Yes

EXIF Metadata: Remove Metadata

By selecting the Amazon Marketplace Jewelry specification option, the following optimizations will be added to your images:

File Format Output: JPEG

Background: Removed and filled with white

Size: Minimum or Maximum 1001-2100px

Margins: 5% on all sides

Alignment: Center

Color Profile: sRGB

Progressive: Yes

Compression: Web Compression

DPI: 72

Auto Rotate: Yes

EXIF Metadata: Remove Metadata

By selecting the Amazon Product Ads specification option, the following optimizations will be added to your images:

File Format Output: JPEG

Background: Removed and filled with white

Size: Minimum or Maximum 1001-3000px

Margins: 5% on all sides

Alignment: Center

Color Profile: sRGB

Progressive: Yes

Compression: Web Compression

DPI: 72

Auto Rotate: Yes

EXIF Metadata: Remove Metadata

Answer

Yes! You can choose a transparent background for your images by completing the following steps when setting up your specification:

1) Choose the Step By Step specification option

2) Choose a PNG, PSD or TIFF file type output

3) Once your file type is chosen, edit the background setting to "Transparent"

That's it! Now yourimages using this specification will be returned with a transparent background.

Overview

This article will describe the different types of image optimizations available in a basic order specification.

Order Specifications

To get started using Pixelz, you must first create anOrder Specification. Order Specifications tell our editors exactly how your images should be edited. They are saved in your account and can be re-used for future orders.

Many of our customers like to create their own custom Order Specifications, but we also offer preset Order Specifications for people who sell on marketplaces such as Amazon and eBay. By using these preset Order Specifications, we guarantee that your images will be Amazon or eBay compliant**.

Types Of Order Specifications

There are three recommended ways to create your Order Specification based on where you plan to sell your products.

Marketplaces

If you plan on using a marketplace such as Amazon or eBay to sell your products, we would suggest using our Marketplace Wizard. This will assist you with ensuring your images will be compliant with your marketplace standards. You can learn more about how to use the Marketplace Wizard here.

Step-By-Step

If you are a photographer, have experience editing your own product images, or own an eCommerce site, then we would suggest using our Step-By-Step option to set up your specifications. This will allow you to customize your specifications using more advanced options, as well as select add-ons for your images. You can learn more about how to set up your specifications using the Step-By-Step option here.

Manual

If you are advanced with image editing and own an eCommerce site, the we would suggest using our Manual option to set up your specifications. This will allow you to pick and choose from advanced image optimizations, as well as have the opportunity to select add-ons for your images. You can learn more about how to set up your specifications here.

**The only images that we are unable to make marketplacecompliant are images that are smaller than the marketplaces' minimum size standards. For example, we are unable to changea 200x200 pixel product image to a 1000x1000 pixel product image (by upscaling). If we did this, the final image would most likelybe blurry/grainy and risk the possibility of being rejected by the marketplace.

Overview

This article will assist you with how to downloadan entire order from your Pixelz online account.

Download Your Images

Through your Pixelzaccount, you can download your entire completed order by completing the following steps:

1) Click on Orders

2) Click on the order you want to download

3) Click the blue Download button to download a zip file of your images

4) If you need to download a CSV of the image urls, click on the Order Options dropdown menu and choose Download CSV

Overview

This article will discuss the Insights reporting feature for the Pixelz Enterprise product.

What Are Insights?

Insights is the Enterprise reporting and analytics feature, that allows customers to track their activity directly within their Enterprise account. The reports featured within Insights include upload activity, invoicing and most used specifications based on your user activity. So the more you use Enterprise, the more data and value Insights is able to provide!

Professional Plan Specialists

We like to take quite a hands on approach during your first 14 days to make sure that you get a full understanding of the platform and to ensure we're producing your images in a way that meets your needs and expectations.

For this reason, you have access to a dedicated Professional Plan Specialist here at Pixelz during your free trial.

This person is on hand to guide you and answer any questions you might have, as well as to help you get your editing specifications fine-tuned to your requirements.

You can find your contact person's details and book a meeting with them in your Pixelz account. You'll see a slide-out on the home page during your trial.

The Learn Area

As well as this Getting Started Guide, we've created a series of video tutorials covering the basics of working with Pixelz.

You can access these right in your Pixelz account by clicking on the lightbulb icon in the top left corner.

Answer

Yes!

If you need to add a watermark to your images, use the Manual Specification option to set up your image specification and completed the following steps:

Scroll down to "Advanced Settings"

Click "Show Advanced Settings"

Scroll down to "Watermark"

Select "Add Watermark"

Upload your watermark image you need added to images for the specification

Once your specification is saved, any images you place an order with using the specification, will add the watermark you uploaded.

Unfortunately, we do not offer a watermarks removal service at this time.