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Pluto TV FAQs

Pluto TV's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 29 most popular questions Pluto TV receives.

Frequently Asked Questions About Pluto TV

  • Pluto TV on Roku has a beautiful new interface with immersive channel art, a featured section with recommendations and faster, more responsive channel surfing.

    We have a great line up, with channels like CNET, The Onion and IGN as well as blockbuster movies from Paramount, TV show favorites such as Inspector Gadget, and news from trusted sources like NBC News.To download the Pluto TV Roku channel, please click here.

    Supported Roku Devices =Firmware 7 and above

    You can check your Roku Version by ClickingHome>Settings>System> About

    Roku 1 + Roku 2 + Roku SE = Models 27XX (+Roku 242XX)

    Roku 3 + Roku 4 = Models ALL

    Roku MHL Streaming Stick = Model 34XX

    Roku HDMI Streaming Stick = Models 35XX +3600X

    Roku Random = Model 400, 2450, 2500, 26XX, 30XX, 31XX, 42XX.

    Unsupported Roku Devices = Firmware 7 and below

    All Rokus with firmware versions below v 7.0

    All Roku legacy devices including -Roku DVP (N1000), Roku SD (N1050),Roku HD (N1100),Roku HD-XR (N1101),Roku HD (2000C),Roku XD (2050X) andRoku XDS (2100X)

    We appreciate your patience as we work hard to offer support on more Roku devices.We are continuously improving our apps. Please send us your feedback! Wed love to hear from you.

    Note: We only support HD and 16:9 display modes. SD and 4:3 aspect are not supported

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  • You want to activate, we have the steps! Activation allows you to pair your smartphone as a remote and it allows you to edit the channel line up (hide/favorite) in your account.

    Activation is currently available on the following devices -more to come, in the near future!

    Roku Devices

    Amazon Fire TV

    Android TV

    Sony PS4

    If you have one of the above devices, activation can be accessed by following these steps.

    Visit Channel 02on the guide OR clickActivate-on the left side of the guide

    You'll see a 6 digit code displayed at the top of the screen - that's what you need

    There are 2 ways to enter the code - depending on your account / device

    Logged in: clickMyPlutoon your phone > activate > enter digit code

    Logged out / No account: Visit My.Pluto.Tv/activate and follow prompts

    Additional Information -

    Need another code?We have plenty! Visit channel 2 at anytime to get new or additional codes.

    Want to unpair a device? Visit your MyPluto > Activate > Select Device > Tap 'X' to remove it.

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  • We're excited to announce that BUZZR is now available on all Pluto platforms!

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  • NOTE:The Hide/FavoriteFeature is unavailable on most platforms at this time. We'll post an update here once this feature returns to all compatible Pluto Tv devices and platforms. Thanks. Stay tuned!

    Having a Pluto TV account adds extra features to your viewing experience.

    To Hide/Favorite stations on your mobile, device or desktop follow these steps.

    Click the My PlutoIcon/Link usually located at screen/page bottom

    Click on theEdit Channelssection

    Click the openEyeicon to Hide a channel

    Click the Hearticon to Favorite a channel

    To un-favorite or un-hide channels - Click the icons again to reverse your actions.

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  • Please scroll to your device type below to view instructions on enabling CC.

    Roku

    1. During playback press theStarbuttonto open the Options menu

    2. Scroll up or down and locateClosed captioningon the menu

    3. Use the < Left or Right > button on your remote to choose captions

    The different closed captions available to most devices are as follows:

    Off captions never appear

    On captions always appear

    On replay captions appear after pressing Replaybutton if available

    On mute captions appear when volume is muted -for some devices

    Android

    Ensure your accessibility settings are enabled on your Android device

    1. Open your device's Setting app

    2. Tap Accessibility, then tap Captions

    3. At the top, tap the On/Off switcher

    4. OnPluto Tv App, tap the screen > tap theCCicon to activate

    5. Enable CC by tapping your preferred language

    Amazon

    Ensure your accessibility settings are enabled on your Amazon FireTV television

    Settingsvary by television but start with > Settings> Accessibility > Captions

    1. On Pluto Tv press the center / menufunction button on your television remote

    2. Enable CC by tapping your preferred language

    iOS - tvOS

    Ensure your accessibility settings are enabled on your Apple device

    1. Go to Settings > General > Accessibility

    2. Scroll to the Media section and tap Subtitles & Captioning

    3. Turn on Closed Captions + SDH

    4.On Pluto Tv - Tap the screen, tap theCCicon

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  • Android Mobile

    You can find 3.6.14-the most recent Pluto Tv app for Android on Google Playhere:

    https://play.google.com/store/apps/details?id=tv.pluto.android

    Android Tv

    To ensure you have 8.0 the latest version of Android TV will vary by device manufacturer...

    Product pages For Android Tv Models - Sony - Sharp - MiBox

    ROKU

    To ensure that you have 8.0 - the latest version of the app...

    From the Roku Home screen, choose Settings.

    Choose System.

    Find and select System update.

    Select the Check Now button to run a system check.

    You will see the Roku update Pluto TV channel.

    Note: Once update is complete, you can click back to Home and select Pluto TV channel and hit * to view the updated app version.

    tvOS

    To ensure that you have the Apple TV /tvOS 12.0- the latest version(s) of the app...

    From the Home screen, chooseApp Store.

    Choose Purchased.

    Find and select the Pluto TV appto update.

    Select the Install icon and Pluto TV will download to your Apple device.

    Note: Once update is complete, you can re-open the updated app version from update screen.

    iOS Mobile

    You can find the 4.2.5 -themost recent Pluto Tv app for iOS on iTunes store here:

    https://itunes.apple.com/us/app/pluto-tv-live-tv-and-movies/id751712884

    Smart Tv's

    Most Smart Tv's have an App Store / Hub / Panel where you search for new apps, and update current ones. Below are some general Help Articlesfrom a few of our supported Smart Tv's.

    VIZIO: https://support.vizio.com/s/?language=en_US

    SAMSUNG: https://www.samsung.com/us/support/answer/ANS00062169/

    SONY: https://www.sony.com/electronics/support/televisions-projectors/articles/00160684

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  • How to enjoy Pluto Tv on your Channel Master Stream+ CM-7600

    Install PlutoTV App from Google PlayStore:

    Press theHOMEbutton on your remote

    Navigate down to Google Play Storeunder Apps row and hit OK

    Navigate to theMagnifying glasspress OK andsay, PlutoTV into the remote

    You'll see the PlutoTVapp. Navigate down to the PlutoTV tile and press OK

    Choose Install and allow it to finish the download

    *To integrate PlutoTV into Live Channels Program Guide;

    While watching live TV press the OK.

    Navigate to "New Channels Available" and press OK

    Highlight and Select PlutoTV/New.

    You'll see PlutoTV, 1XX Channels

    Navigate DONE and press OK.

    Press GUIDE button on remote control.

    You're now ready to enjoy the PlutoTVchannels included in the guide.

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  • Activation: Can't Activate Device / Device Won't Stay Activated

    Our Activation Process is being revamped for broader devices, features and services!

    Activation Features: Can't Hide / Favorite Channels

    Activation features are also disabled as we revamp our MyPluto experience. Stay tuned!

    Streaming Issues - Low Quality Video or Sound

    If we experience an outage during the holiday break, we will post updates social channel.

    If you're looking for troubleshooting tips, please read this Help Center Article for ideas.

    View Article
  • If you are experiencing any issues on your Amazon Fire TV or Amazon Fire TV Stick, you may want to clear your cache and data from the Pluto TV app.

    To clear cache & data:

    Go to Settings

    Click on Apps

    Click on Manage All Applications

    Find Pluto TV

    Click Clear Cache & Data.

    Reboot the Pluto TV app

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  • Our universe is expanding.PlutoTV is nowon the following devices:

    iOS mobile & tablet

    Android mobile & tablet

    Android TV (various)

    Google Chromecast

    Chrome Web App

    Amazon Kindle/Fire Tablets

    Amazon Fire Tv + Fire Tv Stick

    Roku Devices + Roku TV

    Apple TV (4th Generation)

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  • Chrome users and Internet aficionados alike, we have launched a Chrome Web App available for download now from theChrome Web App Store here!

    Pluto TVoffers 100+ FREE HD channelshandmade for the Internet,free on any device, anywhere. Lean back and space out to familiar favorites like sports, music, news, comedy, drama or try Pluto TV exclusive channels like Fails, Classic Toons and yes...Cats 24/7.

    So, suit up, turn on and take off. Entertaining the planet. Pluto TV

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  • Below is a collection of Tips & Tricks that have helped Pluto TV users across all platforms and devices.VERSIONS - Pluto Tv App and Your Device/OSPlease make sure that your device has the latest version of the Pluto TV app AND the latest OS of your platform/device available. Keeping our App and your device up to date helps - How To Update Pluto !CONNECTION - Speeds and Types across Mobile, WiFi, Wired, Public/PrivateHaving a fast connection (faster than 5mb ) is certainly important, but having a 'stable' connection can be just as important, so that super fast WiFi connection drops out for a 1/2 second and that will cause playback issues.

    BROWSER -Viewing on the Web -with your Laptop or Computer

    You can view Pluto Tv on the Web -no download needed - here: https://Pluto.Tv

    For the best viewing experience on your Desktop / Laptop, please use Chrome or Firefox.

    You can watch Live tv and On Demand. You can manage CC and Volume on screen.

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  • Requirements:

    -Roku 3 or Roku Streaming Stick (HDMI version)

    -Android device running 4.4.2 or higher -Roku Info /Devices.

    Steps for casting on to your Roku 3 or Roku Streaming Stick:

    1. Go to Settings on your device and click on Display or Display & Lights

    2. Scroll to and tap on Cast Screen

    3. Your Roku should now appear in the Cast Screen section. Tap your Roku name to connect.

    NOTE: If your Roku is not appearing, tap the Menu button in the top right corner of the screen and selectEnable Wireless Display. If this does not work, make sure to "Enable Screen Mirroring -Roku Info.

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  • Good news! You can cast your favorite Pluto Content to a Chromecast device! YAY!

    Chromecast via Chrome Browser steps:

    Open your ChromeChrome browser

    At the top right, click More here Cast...

    Choose your Chromecast device from the available list

    If you're already using the Chromecast, you'll see the active icon

    PRESTO - you're casting to your viewing device, from your browser!

    Chromecast via your Mobile device:

    Open the Pluto Tv app on . your mobile device

    While viewing content, tap the cast icon top-right

    Choose the Chromecast device from the available device list

    PRESTO(again) - you're mobile device is casting to your viewing device!

    More Information From GOOGLE:

    -Google has step-by-stepinstructions on setting up your Chromecast device here

    -Google also has theMinimum System Requirementsfor a Chromecast devices

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  • Android-Push Notifications

    1. Open Android System Settings

    2. SelectApp/Notifications

    3. Tap on the Pluto TV app

    4. Under Notifications, Uncheck or Slide Off

    iOS - Push Notifications

    1. Go to Settings

    2. Tap Notifications

    3. Scroll down to Pluto TV app -Tap

    4. Adjust the Notificationtype(s)

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  • Pluto TVoffers 100+ FREE HD channelshandmade for the Internet,free on any device, anywhere. Lean back and space out to familiar favorites like sports, music, news, comedy, drama or try Pluto TV exclusive channels like Fails, Classic Toons and yes...Cats 24/7.

    The citizens of Pluto TV have one mission - to entertain the planet. They hand pick and organize millions of hours of clips, full episodes and viral sensations into TV channels for the web. Our ever-expanding universe of content includes staples from news to fashion, partnerships with some of the best content creators on this planet and real-time agile channels capturing the social chatter.

    So, suit up, turn on and take off. Entertaining the planet. Pluto TV

    Check out the complete channel lineup here.

    View Article
  • Visit Google Play Store on your Android device to download the Pluto TV app.

    The Pluto TV app is supported on all Google and Android devices, including the Android TV. Current app versions may vary depending on device.

    On Google and Android platforms, weoffer 100+ FREE HD channelshandmade for the Internet,free on any device, anywhere. Lean back and space out to familiar favorites like sports, music, news, comedy, drama or try Pluto TV exclusive channels like Fails, Classic Toons and yes...Cats 24/7.

    Check out the complete channel lineup here.

    Note: For the best viewing experience, please keep your device on the latest version of Android. We've seen some compatibility issues with older android versions and devices, such HTC.

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  • In an effort to better serve you and protect your data, we updated our Privacy Policy and Terms of Use onJuly 2nd, 2018.You can review the new Privacy Policy here and our updated Terms of Use here.

    To be transparent, you can also view our previous Privacy Policy here and our previous Terms of Use here. We encourage you to review these items for yourself.

    Thanks for being a Pluto TV Citizen! If you have any questions, visit our contact us form and let us know how we can help. Happy Viewing!

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  • You may be using an ad blocker or another browser plugin that may be interfering with the site. Please pause/disable it to experience Pluto.TV.

    If you've troubleshot that, and are still having issue please contact us or submit a bug report.

    Submit a bug report:

    Your feedback and know that it goes directly towards making our product even better for you. Glitches and bugs can occasionally happen and if you encounter one of these bugs, please report it to us using the guidelines below.

    1. Open your device's Settings

    2. Go to Developer Options

    3. Tap 'Take Bug Report' at the top

    4. Please wait a few minutes for the report to generate

    When the report is ready, an email will be created for you that contains the necessary information. Please send the report to us directly at [email protected]

    * Please Note:If you don't see the 'Developer Options' available, you may need to enable.

    Go to > Settings > About Phone> Build numbertap it 7 times to enable Developer options.

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  • You can change the channel various ways, depending on your device.

    Web/Desktop: You click directly on any channel in the Channel Guide. You can either scroll with your mouse and click OR use the arrows on your keyboard to change channels.

    Mobile:You can click directly on the channel in the guide, and in 'Full scree' mode, you can simply tap anywhere on the screen to bring up the channel options.

    Roku and Apple Tv: You can use the proprietary remotes for those platforms.

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  • We currently do not support Apple AirPlay in-app butyou can utilize the Mirroring feature iniOS to Mirror your screen to an Apple TV to play Pluto TV on your larger screens.

    To get started you will need one of these devices:

    iPhone 4 or later; 4s or later for AirPlay Mirroring

    iPad or iPad mini; iPad 2 or later for AirPlay Mirroring

    iPod touch (4th generation or later); iPod touch (5th generation or later)

    Turn Airplay Mirroring ON

    On your iOS device,you will want to swipe up from the bottom of the screen to reveal the Control Center

    Tap the 'AirPlay' button on the bottom right.

    Tap the name of the device you want to stream content to. You'll see icons of a TV screenor speakernext to each device so you know what type of content you can stream.On iPad, you might need to scroll to see all of the available devices in the device list.

    This will allow youto mirror the activity on your phone, including Pluto TV and be able to stream it to your television. If you have any additional questions or if the

    If you want to stream iTunes Store content, you also need an Internet connection.

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  • Pluto TVoffers 100+ FREE HD channelshandmade for the Internet,free on any device, anywhere including the Pluto TV PC and Mac App.

    You can download and accessthePC and Mac Appby visiting the download link. Simply click on the 'Download Now' button anddouble click the Pluto TV icon to fully install it your PC or Mac. This will then open up as an application on your desktop and can be utilized the same way you would on the Pluto TV web site.

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  • You can now navigate to http://pluto.tv to change your password.

    Click on the "Sign-Up" link in the upper right hand corner of the site.

    Click on the "Log In" prompt in bottom of the registration window.

    Click on the "Reset Password" link.

    Enter your username or email and click the "Reset Password" button to submit your reset request.

    You will receive an email within minutes with a link to reset your password. Simply follow the link to enter and verify your updated password.

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  • Once logged into your Pluto TV account, click SETTINGS /EDIT PROFILE

    Select which you'd like to update update on this screen -Email orPassword

    Once you've selected what you'd like to update, you can make changes here

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  • You can visit http://pluto.tv on your laptop or desktop, to start watching right now!

    Weoffer 100+ FREE HD channelshandmade for the Internet,free on any device, anywhere. Lean back and space out to familiar favorites like sports, music, news, comedy, drama or try Pluto TV exclusive channels like Fails, Classic Toons and yes...Cats 24/7.

    Check out the complete channel lineup here.

    View Article
  • If you are having issues connectingto Chromecast from your mobile device, please first make sure that both the mobile deviceand Chromecast are connected to the same WiFinetwork.

    NOTE: Backgrounding the Pluto app OR turning off the screen will end the connection from the app to your Chromecast. Please keep the Pluto TV app opened to continue casting.

    If that doesn'tresolve the casting connection, please try the following:

    Restart your app session by closingthe Plutoapp and re-opening on your mobile device.

    Restart your network connection and reconnect both the Chromecast device and your mobile device to your network.

    Uninstall the Pluto app and reinstall from the app store.

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  • If you are experiencing the video displaying a playback error, you may need to update your version of Flash Player.

    If youre using the Pluto TV app on a computer, some videos may be streamed through Adobe Flash Player, a plug-in for your web browser. Here's how to upgrade to the latest version of Adobe Flash Player and ensure the best viewing experience:

    Close the Pluto TV app on your computer

    Check your Flash Player version

    Download the latest version

    Exit your browser onceyou'vedownloaded the file

    Open the Adobe Flash Player Installer on your computer to complete the installation process

    Open the Pluto TV app on your computer to confirm playback has been restored

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  • Pluto TVoffers 100+ FREE HD channelshandmade for the Internet,free on any device, anywhere. Lean back and space out to familiar favorites like sports, music, news, comedy, drama or try Pluto TV exclusive channels like Fails, Classic Toons and yes...Cats 24/7.

    The citizens of Pluto TV have one mission - to entertain the planet. They hand pick and organize millions of hours of clips, full episodes and viral sensations into TV channels for the web. Our ever-expanding universe of content includes staples from news to fashion, partnerships with some of the best content creators on this planet and real-time agile channels capturing the social chatter. So, suit up, turn on and take off. Entertaining the planet. Pluto TV

    Check out the complete channel lineup here.

    View Article
  • Steps for uninstalling Pluto TV app from your Windows desktop:

    Open Programs and Features by clicking the Start button,clicking Control Panel, clicking Programs, and then clicking Programs and Features.

    Select thePluto TV app, and then click Uninstall. Some programs include the option to change or repair the program in addition to uninstalling it, but many simply offer the option to uninstall.

    Steps for uninstalling Pluto TV app from your Mac desktop:

    Drag the Pluto TV app from the Applications folder to the Trash (located at the end of the Dock), then choose Finder > Empty Trash. If you change your mind, before emptying the Trash, select the app in the Trash, then choose File > Put Back.

    WARNING: When you empty the Trash, the app is permanently removed from your Mac.

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