Rachio FAQs

Rest Assured - Rachio has your back!

Most connectivity issues you might see are normal behavior; the Rachio controller's Wi-Fi features hinge on the reliability of:

Your internet service provider (ISP)

Your in-home router and/or access point.

However, unless the device goes offline for an extended period of time, you won't experience any loss in functionality your controller. In situations of more lengthy disconnects, we send out email and push notifications to letting you know your controller has been offline for 24 hours and needs to be power cycled (unplugged and plugged back in).

Tip

Is your controller offline? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly fix it. Need additional help? Check out this article to get back online!

On-Board Schedule Memory

If for some reason the Rachio doesn't reconnect to the Wi-Fi, the controller will continue to run the last schedule it saved until it can reconnect. The controller utilizes EEPROM (persistent memory), so the last saved schedule(s) are stored on the controller itself.

So please rest assured - if your Rachio controller loses connectivity with your Wi-Fi, it will always continue to water using the last saved schedule. Any updates/changes made to these watering schedules will automatically upload to the controller the next time it reconnects with the Rachio cloud (internet).

Note

If you are running Flex schedules, the Rachio controller will not run the last saved schedule, as they are dynamic.Instead, we will create a two week schedule based on the forecast for the upcoming two weeks. After the controller has been offline for that two week period, it will then revert to a Rachio-supplied default watering schedule until the controller gets back online. Then, we will send the controller a new schedule based off of your Flex Daily schedule selections.

Battery Backup

The controller does have a battery backup, but it's not used to maintain a schedule; instead, it's used to maintain an internal clock so that when the controller comes back online, it can resume running your schedules correctly, before syncing with the Rachio cloud.

Keeping track of waterings while offline

Even when your controller is offline, it will still continue recording watering events and keeping track of which zones are watered when (and with how much water). Each watering event will be cached on the controller and then combined with your watering history once the controller comes back online.

Note

If your controller comes back online after an extended period of time, the water usage displayed in your history may be much higher than expected. No need to be alarmed! This is because the controller aggregates all of the cached watering events and reports them at one time; your controller is still watering normally. Want to double check your water usage? You can view or download your historical usage.

Total Blackout?

Should you lose power to your home, the system will not run because there is no way to power the solenoid valves without electricity (24VAC). When power is restored to your home, the Rachio controller will automatically reconnect to your Wi-Fi network.

Your Rachio Controller doesn't want to connect to Wi-Fi?

Lame, we know. Here are some tips to try if your Rachio controller doesn't want to connect to your Wi-Fi network.

Check the current status of your Wi-Fi network

The Rachio LED on your controller shows the current status of Wi-Fi connection. Use the light code to troubleshoot if you haven't already.

How do I update Wi-Fi on my controller? (Generation 2)

Troubleshooting Steps

Verify password

Be sure to enter your network password correctly including uppercase, lowercase, and any other special characters as the network credentials are case sensitive.Open networks (no Wi-Fi password) are not supported.

Verify with other devices

Verify with other devices (such as tablets or mobile phones) that your connection is good. Test by opening up a web browser and performing a Google search of any kind. If this fails, there may be a problem with your Wi-Fi network. You should contact your Internet service provider, network administrator, or the person who set up your network for assistance.

Update firmware

Update the firmware for your router or modem hardware if available. This can be accomplished by logging into your router and running a quick "Check for updates". Reference your router's manual for more information.

Diagnostic test

Run a Wi-Fi Network Diagnostic test. See Is my Wi-Fi Network compatible?

Check settings

Check your routersDNS settings to make sure they are up to date and functioning normally. Try using a different DNS if possible (Google public DNS is a good example: 8.8.8.8)

Previously connected?

If you recently changed your Wi-Fi password, you need to update your Wi-Fi connection on the Rachio controller to connect again. See

An Update On The Wireless Flow Meter

At Rachio, were incredibly proud of the three generations of Rachio controllers and accessories weve created, and are even more grateful for the dedicated customers weve earned along the way. Unfortunately, the variability in irrigation system configurations made for a more complicated Flow Meter installation process for some of our customerssomething that falls short of our mission. Because of this, weve decided to discontinue sales and production of the Wireless Flow Meter.

Were still here to help support and answer questions. Read on to learn more about what to expect moving forward.

How will you continue to support the WFM? Its business as usual. We will continue to release necessary software updates and firmware fixes, as well as help troubleshoot through our Help Center, Support Team, Community, and many Certified Rachio Pros. Does my warranty still apply? You bet! You can read more about our 2-Year Warranty here.Is my current WFM still working? Yes! There is no issue with the usage and accuracy of a properly installed Wireless Flow Meter. It still worksand will continue to work with the Rachio 3.Im on the waitlist Where can I get a WFM? Thank you so much for your dedication and patience. Many Certified Rachio Pros may still have stock. You may be able to get it through them while supplies last. To find a local Pro, click here.I havent installed my WFM yet, is it too late? Nope, its not too late to install your previously-purchased WFM! Reach out to your local Certified Rachio Pro for help with installation. I havent installed my WFM yet, can I return it? You can! We want to stress that the Wireless Flow Meter can still be installed and used with the Rachio 3. However, if youd prefer to return, were extending the original 30-day return policy. As a one-time courtesy, we are offering a final 30-day return window for unopened Wireless Flow Meters with proof of purchase (receipt, order number, etc.) You have until December 6, 2019 to return. To start this process, please email [email protected] with subject line WFM Return and your proof of purchase attached.Why are you discontinuing sale of this product? We realized that the variability in irrigation system configurations made for a more complicated Wireless Flow Meter installation process for some of our customers.This falls short of our mission to provide products that are easy to use and personally rewarding. What can I use instead of WFM? There are many wired flow meters on the market some of which are compatible with Rachio. However, support and troubleshooting of these devices should be handled through the manufacturer. Visit the Rachio Community for customer recommendations!Will you still support my currently installed WFM? For how long? You bet we will! We have no plans to discontinue support for the WFM. Do I need to remove my current flow meter from my system? Is there any risk to leaving it there? Nope, your installed WFM will continue to work and monitor for leaks! Keep it, use it, love it.

Why was the WFM out of stock for so long? We ended up selling through more flow meters than expected at the same time that we were moving our manufacturing and experienced delays in that transition, causing us to stock out. This did not affect our decision to discontinue production of the product.

New Wi-Fi Network or Equipment?

Why Wi-Fi Reset

If your Wi-Fi network credentials have changed (Name/SSID and/or password), or you setup a new router from the one you had when you first setup your Rachio, we recommend you perform a Wi-Fi Reset. A Wi-Fi Reset will clear the controller's network settings, but not the zone or schedule settings.

How to perform a Wi-Fi Reset

Select your controller type below for specific instructions and video guides.

Rachio 3 Generation 2Generation 1

Video Walkthrough

Wi-Fi Reset Steps - Rachio 3

To perform a Wi-Fi Reset, follow the steps below:

Update Wi-Fi in Rachio app

From within the Rachio app, navigate to the More tab, then select Controller Settings. Select Update Wi-Fi Network and then follow along with the apps instructions.

Note

In-app instructions will vary slightly for Android users.

Hold down Wi-Fi Button

Press and hold the Wi-Fi button on the controller until thelight bar is fully illuminated. A blue flash will indicate the device has accepted the command.

this article

The device will provide the shut down light codes and then restart. (When the controller is shutting down, the light bar will start out fully illuminated with a white light. The light will then shrink down to the middle of the bar. It will continue to provide this code until the controller reboots).

Connect in the appWhen quadrant one is solid and quadrant 2 is blinking, complete the Wi-Fi update process from within the Rachio app.The Rachio app will let you know once the Wi-Fi update is successful.

Video Walkthrough

Wi-Fi Reset Steps - Generation 2

To perform a Wi-Fi Reset, follow the steps below:

Update Wi-Fi in Rachio App

From within the Rachio app, navigate to the More tab, then select Controller Settings. Select Update Wi-Fi Network and then follow along with the apps instructions. Note that instructions will vary slightly for Android users.

Power cycle the controller

Unplug your Rachio Smart Sprinkler Controller, Generation 2, then plug it back in.

Hold DOWN and SELECT

Press and hold the DOWN ARROW + SELECTBUTTON (see image below for reference)simultaneously until the LED light ring is fully illuminated, then release.

If Light One turns solid before the light ring begins to fill, you will need to reset again by power cycling and holding the buttons. The light ring will fill once more. After light one is solid and light two is blinking, your controller is ready to connect to a Wi-Fi network. This may take several minutes.

Connect

Your Rachio will gather information about your network, then list the available Wi-Fi networks. Confirm that youre connecting to your preferred 2.4 GHz network before joining, then join the selected network. Note that the Generation 2 Rachio is not compatible with 5 G

The Rachio app will let you know once the Wi-Fi update is successful.

Summary

If you change your ISP (Internet Service Provider), router, or update your Wi-Fi name/password, you will need to update your Wi-Fi network within your Rachio App. This way, your controller will remain connected to the internet. This can be done easily by navigating to the More tab, then Controller Settings and then "Update Wi-Fi Network".

Video Walkthrough

Check out our video below for step-by-step instructions on resetting the Wi-Fi on your Generation 1 controller.

Wi-Fi Reset Steps - Generation 1

From the More tab, selectController Settings

Click on Update Wi-Fi Network and click "Next". (Make sure that the unit is plugged in and the "Wi-Fi" light is blinking on the face of the Rachio.)

Much like your smartphone device, the Generation 1 Rachio will automatically find known networks. Make sure to select the appropriate (2.4 Ghz optimized) network and click Next. (If the network you are using does not show up, click on "Update Network" and the device will refresh with all known networks.)

After clicking Next you will be prompted to enter yournetwork password. Please note that the password is case sensitive and character sensitive. So if your password has any dashes (-) or any other special characters (examples:+, !, #, *) make sure to enter them.

Once you have entered in your password, click "Next". Where you will be brought to a page that explains the BlinkUp process. Make sure to read through the message to make sure you will be successful with your BlinkUp and click "Connect."

A couple things of note when blinking up:

Have the brightness turned all the way up on your device. It's best to turn off "Auto Brightness" in your phone's settings.

Have your device screen completely pressed up against the faceplate / photo-sensor with no gap.

Preferably be in a dark room with little, to no ambient light. Please note you can take the faceplate off and bring it into a darker room if need be.

Keep your smart device pushed flush with the face-plate for at least 15 seconds, preferably 20 seconds. This helps ensure that the controller connects, not only to your (local) Wi-Fi network but also to our server.

Make sure that the Wi-Fi light begins blinking green and you have successfully connected. If the lights don't eventually blink green please reference to see what color your blinking lights mean.

Rachio Recycles!

At Rachio, we are committed to providing a sustainable future for everyone to enjoy

Help support our mission by keeping your controller out of the landfill. It's quick and easy, and gives new purpose to old sprinkler controller components!

To recycle your old controller, follow these steps:

Fill out the form below

Check your email for a pre-paid shipping label

Affix the shipping label to a box (you can use the box your Rachio came in, or another box) and package it up

Drop your box off at your local FedEx, or schedule a pickup at your convenience

Rachio store returns and cancellations policy

Most orders on the Rachio store can be cancelled within one hour of order placement. After purchase, you will have 30 days from the date of purchase to return your Rachio.com order for a full refund. Your post-purchase email receipt shows when your unit was purchased.

Can I cancel my Rachio store order?

Once an order is placed on the Rachio online store, it's usually processed and shipped within 24 hours. If you need to cancel your order, please contact the support team.

Can I return my product?

Rachio offers a 30-day money back guarantee for orders purchased from Rachio.com. If for any reason you are not completely satisfied with your Rachio controller, you can return it within 30 days of purchase for a full product refund.

How to return

Please reach out to [email protected] and our Support team will help you return your product for a refund

Store terms and conditions

Where can I read the Rachio store terms and conditions?

Rachio store terms and conditions are available here.

Warranty

Where can I learn more about Rachio product warranties?

Rachio warranty information is available here.

Note

Did you purchase a Smart Water System (Rachio 3 Smart Sprinkler Controller with Wireless Flow Meter)? If needed, you can return the Flow Meter separately, keep your Rachio 3, and be reimbursed for the cost difference.

Light Three (Connecting to the Rachio Cloud)

This light will begin blinking as the controller attempts to connect to Rachio's servers. Once connected, it will turn solid. If it fails to connect, it will continue blinking. Usually this indicates a security or firewall setting is getting in the way. An easy fix is to create a guest network with default settings & reattempt to connect your controller to Wi-Fi.

Light Three Troubleshooting

General

Advanced security and firewall settings can stop the controller from being able to communicate outside of your local network.

Double check to ensure your router's firmware is up to date.

Run a Wi-Fi Network Diagnostictest. See article: Is my Wi-Fi Network compatible?

iOS (Apple)

See above. A solid Light Two indicates the controller connected to Wi-Fi properly.

Android

If hung up on Connecting to Device, go into your phone's Wi-Fi settings and ensure you are connected to the desired 2.4Ghz/dual band network. If you change networks, you will need to restart the setup process.

What is vegetation type or zone type, and how is it used?

Vegetation type is used to help determine watering durations. Each vegetation or plant type has a different crop coefficient, which is used in determining evapotranspiration. The higher the coefficient number, the more water the plant uses.

Note

Good news - zone vegetation types now have an option for vegetable gardens!

Why do I need to enter my vegetation type for each zone?

Vegetation is used initially to determine watering minutes for your zones. Each vegetation or plant has a different crop coefficient, which is used in determining evapotranspiration. There may be several crop coefficients used for a single crop throughout an irrigation season depending on the crops stage of development. The higher the coefficient number, the more water the plant uses.

Vegetation types

To double check your vegetation selections, see the description for each vegetation type below:

Annuals

Coefficient: 0.80

Annual Plants go through an entire life cycle from seed to flower and back again to seed within a single growing season, All roots, stems, and leaves die on an annual basis. The dormant seed then will bring the plant back to life next season.

Cool Season Grass

Coefficient: 0.70

These grasses grow best when temperatures are between 65-80 degrees F, which is why they do most of their growing in the spring and fall. The most common grasses in this category are Kentucky bluegrass, perennial ryegrass, tall fescue, and fine fescue.

Warm Season Grass

Coefficient: 0.65

These grasses are originally from sub-tropical regions, which is why they thrive in the hot temperatures of the Southern US. The major grasses in this category are Bermuda grass, centipede grass, St. Augustine grass, bahia grass, and zoysia grass.

Perennial

Coefficient: 0.55

Perennial Plants generally live more than two years. The term is also widely used to distinguish plants with little or no woody growth. Common perennials include Forget-me-nots, Lavender, Alstroemeria, and Catmint.

Shrubs

Coefficient: 0.50

Shrubs are generally medium sized bushes that stay less than 20 inches tall. Examples include Azalea, Wintergreen, Hydrangea, Roses, Arborvitae, etc.

Trees

Coefficient: 0.75

This is a catch-all for trees that require significant watering. These could be fruit trees, palm trees, aspen trees, etc.

Xeriscape

Coefficient: 0.30

This is a catch-all for trees that do not require much water and tend to be very drought resistant.Examples includeEvergreens, Yucca, Bur Oak, Kentucky Coffee Trees.

Garden

Coefficient: 0.85

This is a general category for fruit and vegetable gardens. Plant examples include tomatoes, carrots, watermelon, beans, and other tasty vegetation.

Note

The "Garden" vegetation type works best in Fixed schedules

Time to winterize your sprinkler system? Rachio makes it easy to prepare your system for cold weather. Check out our winterization video for tips!

What's new with Rachio 3?

Rachio 3 offers many great improvements over our previous controllers:

Supports dual band Wi-Fi (2.4 GHz & 5 GHz)

Easy-press connectors are easier to install than ever and support 14-22 gauge wires

Rachio 3 Smart Sprinkler Controller

What's in the Rachio 3 box?

Rachio 3 Smart Sprinkler Controller

Weight: 1.05 lbs

Dimensions: 9.1" x 5.5" x 1.4"

Power Supply with 6-ft Cord

Mounting Hardware

4 screws (1-3/4" in length)

4 drywall mounts (1/4" diameter)

Quick Start Guide

App Compatibility

The Rachio mobile app is available on iOS 10.3+ and Android 4.4+. Web app is available on most internet browsers.

Mobile app is required to connect the controller to Wi-Fi.

Wi-Fi Connection

Requires 2.4 or 5 GHz wireless network signal available at the installation location

Power Requirements

The Rachio controller must be connected to the AC power adapter included. DC Transformers are not supported.

Power Supply: External Transformer

(6-ft cord - 2.1mm x 5.5mm Female barrel plug)

Transformer input: 120 VAC ~60Hz 300mA

Transformer output: 24 VAC 1000mA

Zone output (24 VAC): Compatible with 24VAC Solenoids

Wire Compatibility

Rachio 3 supports 14-22 gauge wires.

Rachio Outdoor Enclosure

Hardware Compatibility

Rachio 3 is compatible with:

Rachio Wireless Flow Meter

Master valve / pump relay

3rd Party Sensors

Rain Sensor: Wired & Wireless Normally Closed (NC) sensors

Soil Sensor: Wired & Wireless Normally Closed (NC) sensors

Integrations

Rachio 3 works with Nest, Amazon Alexa, Apple HomeKit, Google Assistant, and others.

Zones/Model Numbers

8-zone (Model: 8ZULW-C)

16-zone models (Model:16ZULW-C)

Warranty

2-year limited warranty.

Optional Outdoor Enclosure

Outdoor installations require an outdoor enclosure to protect your controller.

Compatible with (Generation 2)

Operating temperature: -13F to 140F

Product Overview

What is the Rachio 3 Smart Water System?

The Rachio 3 Smart Water System is made up of the Rachio 3 Smart Sprinkler Controller and the Rachio Wireless Flow Meter two products that integrate seamlessly for the best in sprinkler control and flow monitoring. Experience wireless leak detection, leading smart sprinkler control, and Weather Intelligence Plus for the ultimate smart watering experience.

What is the Wireless Flow Meter and how does it work with my Rachio 3?

The Rachio 3 Smart Water System pairs leading smart sprinkler control with the precise flow monitoring of the Rachio Wireless Flow Meter to avoid catastrophic leaks and gain insight into your outdoor water use. The Flow Meter detects broken heads, ruptured pipes, and even low-flow leaks with highly-sensitive, state-of-the-art Vortex technology and is able to issue notifications for leaks and blockages (and even trigger instant zone shut-off when leaks are detected!). To experience the Wireless Flow Meters effortless pairing with Rachio 3, order the Rachio 3 Smart Water System today.

When will the Rachio Smart Water System be available?

The complete Rachio Smart Water System bundle (with Smart Sprinkler Controller and Wireless Flow Meter) and the Rachio Smart Sprinkler Controller are available for purchase! The Rachio 3 will ship in late April 2018, and the Wireless Flow Meter will ship in May 2018.

How can I purchase?

The Rachio Smart Water System is available for purchase on Rachio.com. This bundled system includes the Rachio 3 Smart Sprinkler Controller and the Rachio Wireless Flow Meter.

The Rachio 3 may be purchased on its own, but the Wireless Flow Meter (which is only compatible with the Rachio 3) is not sold separately.

What is Weather Intelligence Plus?

The new Rachio 3 comes fully loaded with our new Weather Intelligence Plus. This exclusive, premium feature is only available with the Rachio 3, and brings hyperlocal accuracy, continuous monitoring, and comprehensive data right to your lawn and mobile device. Dont worry - Weather Intelligence Plus has the same beloved features as its predecessor (Rain Skip, Wind Skip, Freeze Skip, Climate Skip, and Seasonal Shift), just improved! Read on below for more information on how this feature works.

Find a Rachio Pro

Interested in the Rachio 3 Smart Watering System, but not sure how to install it? Click the button below to find a local Rachio Pro!

Connect with a Rachio Pro

Hardware / Wiring

Note

See how easy it is to get your Rachio 3 up and running - check out our installation video above! Want to explore how to set up the Rachio app and create schedules? Go here !

Will the Rachio 3 work with my sprinkler system?

Youre in luck - our smart sprinkler controller works with almost any existing sprinkler system!

The following system types are not currently compatible with Rachio.

Battery Powered/DC Systems

2-Wire Systems

Most Commercial Systems with too many wires or zones.

Is it easy to wire up / install?

Rachio 3

The Rachio 3 Smart Sprinkler Controller has streamlined hardware for quick and easy installation. Our new easy-press connectors accommodate 14 & 18 gauge wire, making Rachio 3 installation a breeze compared to other controllers on the market. Most installations can be completed in 30 minutes or less, with no special tools or expertise required! The Rachio app provides guided installation every step of the way. Steps are easy replace your old controller, plug in existing wires, and complete setup within the free Rachio app.

Rachio Wireless Flow Meter

Professional installation is recommended for the Wireless Flow Meter; however, Rachio has made the process easier than ever before! Contact your local irrigation professional for assistance, or explore our installation guide for DIY suggestions and requirements.

Which controller should I buy?

The Rachio 3 Smart Sprinkler Controller is available in both 8 zone and 16 zone models. Both rely on the same free app and software that allows for unparalleled watering control. We recommend selecting the model that accommodates the number of zones in your yard (i.e. if you have less than 8 zones, select the 8 zone controller; if you have between 9 and 16 zones, opt for the 16 zone controller). If you have more than 16 zones, we recommend using two Rachio controllers to satisfy your zone count.

Do I need a rain / soil sensor?

Rachio 3 does not require any rain or soil sensors to take full advantage of smart watering. In fact, the Rachio controller acts as both soil and rain sensor by using our powerful software, numerous zone settings, and advanced weather forecasting to eliminate the need for external sensors (though you can certainly add one or both if you like!).

Is the Rachio 3 compatible with my other equipment? What about with my existing flow meter?

You will be able to wire any existing flow meter to Rachio 3. For a list of compatible equipment, see here.

Can the controller be used outside?

While the Rachio controller itself is not weatherproof, we offer an outdoor enclosure to mount your controller outside. The outdoor enclosure is fully weatherproof and can withstand temperatures between -4F and 140F. All mounting hardware is included in the enclosure box, which can be purchased along with your Rachio 3 Smart Water System from Rachio.com. Already have a Gen 2 outdoor enclosure? You can use it with your Rachio 3!

Can I control Rachio 3 from the unit?

Yes! Rachio 3 includes on-unit buttons to Run, Pause, and Skip your watering. You can also control and monitor your watering from the Rachio app on any mobile device, or the Rachio web app from any computer.

Did you know?

Your old Gen 2 outdoor enclosure is compatible with Rachio 3! Use this enclosure to mount and weatherproof your controller outdoors, or purchase a new enclosure here.

Wi-Fi / Connectivity

Can you hardwire the Rachio 3 for internet?

Rachio 3 relies on Wi-Fi (2.4 or 5 GHz) and cannot be hardwired. Wi-Fi allows for the greatest coverage and mounting options without the hassle of running wire. If you lose signal for any reason, your Rachio 3 will continue to water. We recommend double checking your signal strength using your phone in the location you will be mounting Rachio prior to purchase.

What happens if I lose power?

All of our controllers have built-in memory and a small battery to save the time. So once your home regains power, it will pick up right where it left off.

What happens if I lose Wi-Fi connection?

If you temporarily lose internet connectivity, your Rachio controller will attempt to reconnect to your network every 30 seconds for 24 hours, after which point your controller will go offline. If this happens, you will need to manually unplug your Rachio and plug it back in (you may also need to do this with your router). Each controller has a small amount of built-in memory so that any schedules or settings you had before connection loss will be saved. Your controller will continue to run those schedules indefinitely until it can reconnect (and update, if needed). Sodon'tfear - your lawnwon'tbe without water if you lose internet!

If you temporarily lose internet connectivity, your Rachio controller will attempt to reconnect to your network every 30 seconds for 24 hours, after which point your controller will go offline. If this happens, you will need to manually unplug your Rachio and plug it back in (you may also need to do this with your router). Any schedules or settings you had before connection loss will be saved. Your controller will continue to run those schedules indefinitely until it can reconnect (and update, if needed). Sodon'tfear - your lawnwon'tbe without water if you lose internet!

App

Is the app easy to use?

Well let the reviews for our top-rated (and free!) app speak for themselves. Were constantly innovating to ensure our app is cutting edge and a great experience for all users!

Are there any recurring costs to run the Rachio 3 Smart Water System?

Nope! There are no monthly or annual subscriptions, the app is free to download at any time, and all software and firmware updates are automatically updated for you for the life of the product.

Can the controller be shared to other accounts?

You can absolutely share your Rachio 3 controller to another user. If you are a homeowner and would like to share access to your irrigation specialist or a family member, you can do so from within the app. More information is available here.

Do you adjust automatically based on weather forecasts?

With new and improved Weather Intelligence Plus, your Rachio 3 will adjust not only when it waters, but also how it waters based on premium weather data.

How does Weather Intelligence Plus work?

Weather Intelligence Plus pinpoints the forecast in your exact location - within a 36 foot radius - then adjusts watering accordingly. Using comprehensive satellite, radar, and weather station data from more than a quarter million sources, Rachio makes sure youre never caught watering in the rain, wind, or snow.

Do you allow for watering restrictions in my area?

Absolutely. We understand the need to work within local watering restrictions and have built features that allow our users to easily plug in restrictions from within the Rachio app.

Support / Other

Do you have any rebates / where can I find rebates?

The Rachio 3 Smart Sprinkler Controller is EPA WaterSense Certified, which means there are many rebates available through regional municipalities and water utilities.

Not eligible for a rebate? You can still save by checking for special promotions at Rachio.com!

Do you ship / sell internationally?

At this time, the Rachio 3 Smart Water System is currently only available for purchase and use within the United States and Canada (we do not currently ship internationally).Purchases can be made from Rachio.com.

Is Rachio 3 compatible with Apple Homekit?

Yes, the Rachio 3 now supports Apple HomeKit! To find out more, go here.

How do I get in contact with Rachio?

Visit Rachio Support for more information, or join the conversation on our Rachio-moderated community!

Tip

Is your controller offline? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly fix it. Need additional help? Check out this article to get back online!

Please proceed with CAUTION

Select users may experience issues with the following firewall and security settings. However, a simple 2.4 ghz guest network with default settings should allow for a steady connection in most cases.

Before proceeding, please ensure that you read & understand all steps in article: BasicWi-FiTroubleshooting

If you are familiar with your network / router settings, please continue, but be aware...

The following tips are for ADVANCED USERS

1) The Rachio controller will need to make a connection through the following ports (Outbound Traffic):

Device / Service

Port

Generation1

53,31314

Generation 2

53, 8883, 123

Firmware updates

80

Make sure these are not blocked.

CAUTION: The aboveports are only for outgoing traffic from the unit to the internet. Please DO NOT use port forwarding on your router to forward traffic from the internet to the unit; doing so may cause a vulnerability in your home network security.

2) Make sure that MAC address filtering on your router is disabled. If you prefer to keep your MAC address filtering on, you will need to add the controller's MAC address to your router's access control list. Your MAC address can be found:

In your Rachio App, under Device Settings

On the sticker on the front of the controller, just under the serial number (forGen2 only)

3) You may need to reserve an IP address for the Rachio controller and/or increase the lease time on your DHCP.

Reserving an IP address for your controller will ensure that every time the controller requests an IP address from your router, it will receive thesameaddress. Increasing the lease time will enable your controller to have an IP address for a longer period of time without having to request a new one.

Search for your specific route to find detailed instructions on how to accomplish the steps above:

Apple

Linksys

Cisco

Netgear

Belkin

Dlink

Another great reference for troubleshooting network and router issues is

portforward.com

Within this website, you can reference the different options on the left menu, under "Guides."

Overview

What is Rachio's Seasonal Shift Weather Intelligence feature?

Put simply, as the months get hotter over the spring and summer, Seasonal Shift will increase a schedule's zone durations to make sure your yard gets the correct amount of water. Conversely, as the months get cooler, on average in late summer and fall, Seasonal Shift will decrease the zone's durations. Think of it as your scheduling Auto Pilot.

Note

Seasonal Shift is not available on Flexible Monthly and Flex Daily schedules because these schedules automatically adjust watering to achieve a result similar to Seasonal Shift.

FAQ's

How does Seasonal Shift work?

When Seasonal Shift is enabled, at the beginning of every month, your schedule will adjust its watering durations by referencing 30 years of historical weather Almanac data in your area.In general, watering times will be longer in the warmer months and shorter in cooler months.

Video Guide

Are you a visual learner? This short one-minute video will walk you through Rachio's Weather Intelligence features, including Seasonal Shift, and will provide some guidance on how to use them.

What if I change durations for a zone?

If you manually change a watering duration for a zone in the current month, your entire schedule going forward will update with the appropriate seasonal offset. In other words, Seasonal Shift will change your durations using your new duration time as a baseline.

What if I disable a schedule that uses Seasonal Shift?

Seasonal Shift will continue to function on all schedules where it is enabled, regardless of whether the schedule itself is enabled or disabled.

Additionally, adjustments will be applied to all zones within such a schedule, regardless of the zone or schedule status (enabled/disabled). This is because the server-side copy of your schedules is being updated constantly for your benefit, and then pushed down to your controller. This helps keep your Rachio up-to-date and ready to go the moment you decide to re-enable any of your schedules.

To disable Seasonal Shift on a Fixed Schedule, find the navigation bar at the bottom of the app and select "Schedule". Next, select the Fixed Schedule you would like to edit and scroll down to "Weather Intelligence." After selecting, simply uncheck the box marked "Seasonal Shift."

Connectivity FAQ

Has your Rachio gone offline unexpectedly? Don't worry, most of time it will reconnect on its own. In the event it doesn't automatically reconnect, please follow the guidelines below.

Troubleshooting Tip

Controller offline? Having issues with Wi-Fi on your controller? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly fix it.

Note

While offline for long periods, your controller will run the last saved schedule created in the Rachio app. Any updates/changes to these watering schedules will upload to the controller the next time it reconnects with the cloud. However, while the controller is offline, it cannot receive schedule updates, skip watering times due to rain or freeze delays, or be run manually.

For more details on backup schedules, please refer to our support article: Whatifmycontrollergoesoffline?

How can I tell if my Rachio has intermittent connectivity?

You can tell if your controller is experiencing connectivity problems if your device displays "Offline" when you log in to the Web or Mobile apps. For quick troubleshooting help, tap the red "Offline" banner to access our in-app Wi-Fi help tool.

BasicWi-FiTroubleshooting

If the connectivity issues happen often, or if your controller is ever offline for 24 hours or more, you can view this in the History feed by tapping the "History" tab.

In instances where you see numerous Wi-Fi disconnects/reconnects in a short time frame, it's likely related to your Rachio's signal strength. It might be helpful to try repositioning the nearest Wi-Fi hotspot or access point a foot or two if you have a mesh network (Eero, Orbi, Google Wi-Fi, Ubiquiti Amplifi, etc). If you have just one Wi-Fi router, see below for more details on extending your Wi-Fi range.

Go to Top ^

What if my controller goes offline, but only while it's watering?

If the controller goes offline during a scheduled run, there may be an issue with the wiring or the irrigation system itself.

When zone faults occur, it is often because the controller receives too much electricity from the irrigation system, causing the controller to shut down. To fix a zone fault, start by looking at which zone was last run.

If you have a Generation 2 Rachio, you may see a notification within the app that says Zone Fault Detected with a specific zone called out.

The Generation 1 Rachio may require some light "detective work" for this first step. Check out this article for more Generation 1 Offline Troubleshooting tips.

For more info on zone faults, and how to fix them, please see article: Zonefaultdetection

Go to Top ^

How can I fix intermittent Wi-Fi connectivity?

There are many factors that might cause your controller to be offline occasionally. Before spending the time troubleshooting your home network, you should verify that one of these more common issuesisn'tcausing the problem:

Connection to the Internet at your home is down.

Power failure at home.

Problem with your Wi-Fi router.

Go to Top ^

Simple Wi-Fi Checks

Steps to ensure your Rachio is getting reliableWi-Fi

Try restarting your routerThe best first step in troubleshooting these types of issues is to try restarting your router. While most routers just need to be unplugged and plugged back in to restart them, we recommend referring to your routers documentation for specific instructions. Once your router finishes restarting, test it by connecting to your Wi-Fi network with a computer or mobile device and visiting a popular website.

Check the controller's signal strengthStill experiencing intermittent connectivity problems after restarting your Wi-Fi router? You'll want to check the Wi-Fi signal strength at the location of your controller. To test the signal strength using your smartphone, simply walk to the location of your controller and see how many bars your network connectivity has. We recommend at least 2 bars for the signal strength to be considered reliable.

Confirm your Wi-Fi credentials are correct and perform Wi-Fi resetIf your Wi-Fi credentials (name/SSID/password) have changed, or you've set up a new router, we recommend performing a Wi-Fi Reset - go here for instructions.

Extend your Wi-Fi RangeIf you have a weak signal at your controller, you may want to consider purchasing a Wi-Fi extender. If your controller is located far away from your router and/or there are materials that may interfere with the signal strength, an extender can make a big difference. This will enhance the range of the router and can potentially increase the coverage.

For more tips & tricks on troubleshooting your home network, please see our support article:.

Zones have changed in the Rachio app!

Looking for zones, zone setup, and zone editing? All information on zones is now available in the "Yard" tab.

Why is zone set up important?

After completing the registration of your controller through the Rachio app, set up your zones for the most precise watering! The information you provide helps Rachio create watering schedules that are tailored to your plants' needs and directly impacts plant health and water savings.

How to set up your zones

Video Guide

Tip

To preview the zone setup steps in the video above, watch from 1:08.

Step by step instructions

Zone Setup

Begin by selecting "Setup Zones ".

The appwill work its way through all of your zones, beginning with zone 1.

Begin by clicking "Next" on the screen below.

slope does this zone have

Countdown

The app will initiate a 60-second countdown. You will be asked "Is Zone 1 watering?"

Click "YES" if your sprinklers are running.

Click "NO" if the sprinklers don't turn on.

Note

Selecting "DISABLE" hides the zone from view; it will not be available when adding a watering schedule.

After clicking on "YES" for any zone, you will have the ability to configure that zone...

Configure your Zone

1) What would you like to name this zone? Add a photo for easier identification!

2) We've selected your zone vegetation type !

Based on your location, we can select a default vegetation type. If this is incorrect, please choose another option.

3) What kind of spray head or nozzle does this zone have?

Rotor Head

Fixed Spray Head

Rotary Nozzle

4) We've selected your soil type.

Based on your location, we have selected a default soil type. If this is incorrect, feel free to choose another option.

5) How much sun does this zone get ?

Lots of Sun

Some Shade

Lots of Shade

Mostly Shade

6) How much ?

Flat

Slight

Moderate

Steep

Repeat until all zones complete

After configuring your zone, select "Next Zone" and repeat the same steps until all of the zones have been configured.

If you want to see the attributes of your zone again, you can:

View the Yard tab, which outlines each zone

Select "Setup Zones" at the top right of the Yard tab to go through the setup process again

Note

Exiting / saving will override existing zone attributes.

How to enable zones and disable zones from the Yard tab

You can enable or disable a particular zone at any time - this is particularly useful if you would like to shut off a zone while troubleshooting an irrigation issue. To enable or disable, go to the "Yard" tab and then select a specific zone by tapping on the zone card. This will take you to zone details. At the top of the screen, toggle on or off the "enabled" option.

Note

You can check if your zone is enabled by selecting the "Yard" tab. Zones that have been disabled will display a warning banner with "disabled" at the top of applicable zone cards.

HomeKit+ Rachio

join the conversation in the Rachio community

HEADS UP!

There are known issues with the HomeKit integration including disconnecting, difficulty reconnecting, "no response" notifications, and mesh network connections. The team is working with Apple and testing a new firmware release to resolve these issues.

Rachio HomeKit Compatibility

Good news! The Rachio 3 controller is now compatible with Apple HomeKit.

Use HomeKit to control your Rachio 3 Smart Sprinkler Controller with Siris help on your iPhone, iPad, or Apple Watch.

With Rachio on HomeKit, you can:

View all zones and watering statuses

Run zones via the Home interface or through Siri

Enable or disable a zone

Queue up and run multiple zones

Set a custom duration for each zone

Identify a particular zone (select a zone within HomeKit to see the zone light up on your controller)

Note

HomeKit does notallow you to Quick Run a schedule. HomeKit does not currently support Automation or Scenes for the Irrigation profile.

Setting up HomeKit

Requirements

In order to use HomeKit:

You must have version 3.8.3 or greater of the Rachio app. To download the latest version, go here.

In setting up HomeKit with Rachio, your phone must be on the same Wi-Fi network as the device you are pairing.

After setup, your phone must remain on the same Wi-Fi network as your controller, or you need to have an Apple TV, HomePod, or configured iPad on the same network as the Rachio controller.

Apple's Home app must be installed on your device.

You must have a Rachio 3 Smart Sprinkler Controller.

How to add Rachio as a HomeKit accessory

Follow the instructions below to add Rachio 3 to My Home. To preview the steps, check out our short video.

From the Rachio app, go to "More" tab and select "Controller Settings", then select "HomeKit".If a firmware update is required, you must follow instructions to complete the update. You can check your firmware version by going to "More" > "Controller Settings" > "Technical Info" > "Firmware version"

Next, from the HomeKit settings screen, write down or record the unique HomeKit Code on your screen (you will need to manually enter this during the pairing process).

Select "Add HomeKit Accessory". Then from the My Home screen, select "Add Accessory".

From the Add Accessory screen, select "Don't Have a Code or Can't Scan".

Tap your Rachio from the list of nearby accessories, then manually enter your unique 8-digit HomeKit Code.

Next, decide whether to change the name of the accessory and/or the name of the room in which it's located. You may also choose to change "Default Room" to "Garage" or "Outside" - wherever your Rachio calls home! After making any desired changes, hit "Done" to save your settings and view the device on the My Home screen.

Tip

For more information on HomeKit, how it works, and how to add accessories and get started, go here.

How to configure your Rachio HomeKit accessory

Once your Rachio is paired as a HomeKit accessory, you can customize it in the following ways:

Set which room the Rachio controller is located in

Enable or disable a zone from HomeKit

Name the zone (this name will not be reflected in the Rachio app)

Set a custom duration for each zone (when activated via HomeKit, the zone will run for the selected amount of time)

Note

Changes made to zone or controller names from within HomeKit will not be reflected in the Rachio app; however, changes made in the Rachio app will appear within HomeKit.

How to control Rachio from Siri

You can use the following example prompts or commands to run your Rachio 3 with Siri:

"Turn on [zone name]"

"Siri, stop watering"

"Please water [zone name] for [X] minutes"

"Turn on [zone name] for [X] minutes"

Tip

Having trouble with watering commands? For best results, we recommend leaving Siri's name out of prompts or commands.

Troubleshooting Tips

Having problems connecting your Rachio to HomeKit?

Follow these steps:

Make sure your controller is on.You can verify the controller status within the Rachio app at the top of the Home screen, or by confirming your Rachio 3 is displaying a pulsing blue light on the light bar of your controller.

Confirm your phone or mobile device is connected to the same Wi-Fi as your controller.If it's not, update the Wi-Fi settings on your mobile device. Or, confirm you have an Apple TV, HomePod, or configured iPad.

Still not working? Try removing the Rachio 3 accessory from Home and then re-adding it.

If you're still encountering issues, factory reset the controller.

Why doesn't HomeKit work with Generation 2 or Generation 1 controllers?

The new Rachio 3 is our only smart sprinkler controller with hardware equipped to connect with Apple HomeKit.

For the last year and a half, a team of engineers has explored possibilities for fitting the HomeKit-required firmware onto the Generation 2s processor memory. Ultimately, it was not possible to add HomeKit to Generation 2 controllers.Our Rachio 3 hardware has 4x the memory of Generation 2, making HomeKit connectivity achievable.

To learn more, !

Scheduled runtimes seem a bit... off? We can help!

If you have created a schedule to run your zones in the Rachio app, but aren't quite happy with the watering times youre seeing, the following resources will help you reach more desirable watering results.

Video Walkthrough

Note

Controller offline? Having issues with Wi-Fi on your controller? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly fix it.

What are light codes?

The Rachio 3 Smart Sprinkler Controller displays over 20 LED light codes that show the status of your controller. These light codes offer visual clues on what's happening with your controller at any given time.

Tip

Controller not working as expected? Light codes are a great first place to look, and can save you time in figuring out any issues!

How are light codes used?

The light codes in Rachio 3 are very useful in a variety of situations and can help you know or recognize:

When a particular zone is running, paused, or delayed

Where your controller is at within the Wi-Fi setup process (booting up, connecting to Wi-Fi, connecting to Rachio servers, or activating controller)

Whether any errors are occurring or troubleshooting steps are needed

And more!

Note

Light bar too bright on your Rachio 3 controller? You can adjust the brightness !

here

What do light codes mean?

Use the tables below to identify the light code you are seeing, as well as any followup or troubleshooting steps needed.

Light codes can tell you a lot about the state of your controller, including:

Troubleshooting needs

Controller status

Current watering

What do light codes look like?

Find your controller's light code below to find out what it means, whether action is required, and what to do if troubleshooting is needed.

Wi-Fi and Wi-Fi Troubleshooting light codes

Light Code Display

What It Means

What To Do

First quadrant blinking white

Booting Up - When the controller is booting up after restarting or power cycling, the first quadrant will blink white.

Status indicator (no action required)

First quadrant solid light, with second quadrant blinking

Awaiting Wi-Fi - When the controller is ready to connect to Wi-Fi, the first quadrant will be solid with the second quadrant blinking yellow.

Status indicator (no action required)

First quadrant solid light, with second quadrant blinking

Reconnecting to Wi-Fi - If you're reconnecting to Wi-Fi, when the controller has restarted and is reconnecting with the pre-entered Wi-Fi credentials, first quadrant will be solid and second quadrant will be blinking yellow.

Status indicator (no action required)

First quadrant blinking white, with one light red

Boot Error One - If the first quadrant is blinking white with one red, this indicates a boot failure.

Unplug the controller, press down on the white button (the directional pad with Rachio symbol) to clear any residual charge within the controller

First quadrant is solid red light

Boot Error Two - If the first quadrant is a solid red bar, contact Rachio Support.

Contact Rachio Support

Second quadrant blinking white, with one red

Awaiting Wi-Fi Error - The second quadrant will blink white and then one red to indicate an error connecting to the Wi-Fi network

Troubleshoot Wi-Fi connection

First and second quadrants solid light, with third quadrant blinking

Connecting to Server - The first and second quadrants will be solid and the third quadrant will be blinking.

Status indicator (no action required)

Third quadrant blinks white, with one red light

Connecting to Server Error - The third quadrant will blink white with one red to indicate an error connecting to server

Troubleshoot Wi-Fi connection

Light bar solid for first 3 quadrants, with fourth quadrant blinking

Controller Registering - The first, second, and third quadrants will be solid and the fourth quadrant will be blinking until a full connection has been established.

Status indicator (no action required)

Controller status light codes

Light Code Display

What It Means

What To Do

Light bar flashing blue

Success - Any time the Rachio 3 accepts a command successfully, the entire light bar will flash blue.

Status indicator (no action required)

Light bar alternating between a soft blue light to light blue light ("breathing")

Idle - Controller is in idle state

Status indicator (no action required)

Light bar shrinks from full bar of white light to middle bar of white light

Shutting Down - When the controller is shutting down, the light bar will start out fully illuminated with a white light. The light will then shrink down to the middle of the bar. It will continue to provide this code until the controller reboots.

Status indicator (no action required)

Light bar fills from left to right with white light, then flashes blue

Wi-Fi Update - When holding down the Wi-Fi button, the entire bar will fill up from left to right with a white light. It will then flash blue to indicate that the controller is now moving to Wi-Fi update mode, then run the shutdown sequence light code

Status indicator (no action required)

Light bar fills up from left to right with yellow light, then flashes blue

Factory Reset - When holding down the stop button, the light bar will fill up from left to right with a yellow light. It will then flash blue, then run the shutdown sequence light code.

Status indicator (no action required)

Light bar displays one blue light in middle, then splits

Direct Access - When the controller has been placed in direct access mode, the light bar will have one blue light in the middle that then splits into two lights that move away from each other toward the ends of the light bar.

Status indicator (no action required)

Dim blue

Standby Enabled - When standby is enabled from the app, the light bar will be a solid dim blue color until standby is deactivated.

Status indicator (no action required)

Light bar slowly filling up with light, with end of light bar blinking

Uploading Firmware - When the device is receiving a firmware upload, the light bar will slowly fill up with a white light with the end blinking. This is so the light bar works like a progress indicator for the download.

Status indicator (no action required)

Green light with blinking tip

Installing Firmware - When the controller is installing firmware, there will be a green progress light with a yellow blinking tip.

Status indicator (no action required)

Zone and watering status light codes

Light Code Display

What It Means

What To Do

Small blue light moving across light bar

Zone Selection - When selecting a zone to water from the controller, pressing the forward/back buttons will cause a small blue light to move across the light bar over the zone terminals to indicate which zone is selected.

Status indicator (no action required)

Bright blue light pulsing over a particular zone

Zone Running - When a zone is running (commanded from the app or controller), there will be a bright blue light pulsing over the zone that is running.

Status indicator (no action required)

Blue light bounces from left to right

Watering Paused - When a run is paused, there will be a blue light that bounces from left to right to left during the entire duration of the pause.

Status indicator (no action required)

"Splashing" pattern of light moving away from center of light bar

Watering Delay Active - When a watering delay has been set, the light bar will replicate a raindrop by lighting a random area of the light bar, and then "splashing" the light away from the center.

Status indicator (no action required)

Pulsing red light over a particular zone section

Zone Fault - When the controller detects a zone fault, it will pulse a red light over the faulting zone number.

Inspect zone fault and repair if possible

Note

Looking for Generation 2 light codes? Click !

Disclaimer

This article is intended for instructional and compatibility purposes only. If you need troubleshooting help, please reach out to the manufacturers directly.

Quick Overview

Wired Flow Sensors

While we recommend using the Rachio Wireless Flow Meter to complete your Rachio 3 Smart Water System, the Rachio 3 Smart Sprinkler Controller is compatible with many wired flow sensors. For a complete list of supported flow sensors, check out this article.

Rain Sensors

In most installations, a rain sensor acts as a switch; as moisture-absorbing disks expand, they activate a switch that interrupts the circuit from the controller to the solenoid valves. Once the rain sensor has dried out, the switch deactivates to allow for normal operation.

The Rachio 3 Smart Sprinkler Controller is compatible with any wired or wireless normally closed (NC) rain sensor, which activates after rainfall (when the moisture-absorbing disks expand).For more information, see Rain Sensors FAQ.

Wire it Up

Before installing your sensor, take a few moments to read through these instructions in their entirety. The sensor can ONLY connect to the following terminals on your Rachio 3:

Sensor ( S1, S2 ) terminals - use S1 or S2 for a single sensor, NOT both

Sensor common ( 24 VAC - ) terminal. This corresponds to the SC terminal on the Generation 2

Sensor power ( 24 VAC + ) terminal - for wireless (powered) rain sensors. This corresponds to the SP terminal on the Generation 2. Hire a Pro

Caution!

Do NOT connect the sensor to any of the zones.

Installation methods must comply with all applicable national and local electrical codes. If you are unsure about proper wiring practices, have a qualified contractor perform the installation for you.

How to Connect Sensor Wiring

Power off

Disconnect power to the controller.

Locate terminals

Locate the sensor terminals(S1, S2, 24 VAC +/-) on your controller and attach the sensor control wires directly to these terminals (in any order).

Power on

Reconnect power to the Rachio controller.

Enable sensor

Enable the sensor in the Rachio App Controller Settings

Note

Avoid routing the wire over any sharp edges where damage to the wire insulation may occur. For best results, hide the wire as much as possible by tucking it under shingles and/or moldings. Seal any holes made by passing the wire through structure walls.

Also, either terminal "S1" or "S2" can additionally be used for a second sensor. Configuration in the app allows you to assign a rain sensor or flow sensor to either terminal.

Note

For more information on wiring your controller, visit this article.

Go to Top ^

Enable in App

Find "Accessories"

From the Home screen, select the "More" tab and then "Accessories."

Select sensor

Next, select "Sensor (S1 Terminal) or Sensor (S2 Terminal), depending on where you installed the wire. Configure your sensor by choosing which type of sensor you installed.

Enable sensor

Enable the sensor by toggling it on.

Select type

Select the type of sensor you're adding (in this case, "Rain").

Go to Top ^

Check if it Works

To test the Rain Sensor operation, please review: How to test a rain sensor.

Note

Wiring getting confusing? No sweat! Complete the form below to be connected with a local Rachio Pro.

How to update to the latest version of the Rachio app

Your Rachio app should automatically update to the latest version.

Automatic updates not enabled?

For iOS, open the Apple App store, look for the Rachio app, and click Update.

For Android, open the Google Play Store, select My apps and games from the side menu, look for the Rachio app, and click Update.

For Kindle, head to Amazon to download or update the app. Current version of the Kindle app is V3.8.

Note

Rachio 3.0 requires a phone or tablet running iOS 10.3 or higher, or Android 4.4 or higher.

Find a Rachio Pro

Interested in the Rachio Generation 2 Smart Sprinkler Controller, but not sure how to install it? Click the button below to find a local Rachio Pro!

Connect with a Rachio Pro

Installation Steps & Tips

IN THIS ARTICLE

Video Guides

Prepare

Connect

Install

Configure

Control

Troubleshoot

PDF of Quick Start Guide

Video Guides

Generation 2 Hardware Install

Generation 2 App and Wi-Fi Setup

Prepare

Run your current sprinkler systemFind and repair any issues before installing the Rachio controller.

Take a few picturesPhotos of your current wiring are important for reference when you are re-wiring up to your Rachio controller.

Unplug & removeDisconnect your old controller, and remove from the wall if needed.

Go to Top ^

Connect

Note

Home Wi-Fi credentials (network name and password) are required for this step.

Download the Rachio app

Create a free Rachio account

Connect your controller to your Wi-Fi via the Rachio app

Tips for Connecting:

Make sure your mobile device is connected to the same network that your Rachio will be connected to before starting the pairing process. Connect only to your home's Wi-Fi name, not to your Rachio's unique wireless network (usually "Rachio-xxxxxx").

Make sure your cellular data is turned off. The best option is to turn on airplane mode, then turn your Wi-Fi back on. This can help keep your controller from hopping back and forth between your Wi-Fi and your cell phone's mobile data.

Go to Top ^

Install

Attach the Rachio to the wallUse the four (4) mounting screws (provided).

Wire it up

Use the photo from your old timer to reference how your wires should be installed in your Rachio.

Required Wiring

Common Wires:Insert common wires (typically white) into the terminals marked "C". If you have more than one common wire, we suggest entering one in each common slot. There are two common terminals for the 8 zone Rachio model, and four common terminals for the 16 zone model.

Zone Wires:Install zone wires into the terminals listed 1-8 and 9-16. Be sure to reference your old controllers wiring to maintain the original wiring order if desired.

Master/Pump Valve Wire (if present):Install in the "M" terminal slot. Be sure to enable the master valve in the Advanced Settings menu within the Rachio app. If you would like to learn more about master valves or how to enable it within your app, check out our quick article on Master Valves.

Rachio Smart Sprinkler Controller, Generation 2

(Click the image above for additional wiring tips)

Plug it in Light One should start blinking; once solid (will take about 30 seconds), proceed to Connect Step (above).

Go to Top ^

Configure

Note

Rachio needs to know a little about your landscape in order to recommend accurate watering schedules

Set up your zones You can configure each zones vegetation, soil, shade, nozzle, and slope types.

Create watering schedules Choose from 4 schedule types; Rachio will recommend an optimal watering schedule based upon the zone attributes you selected above.

Go to Top ^

Control

Run Zones Use the Remote to run any zone on-demand.

Run Schedules Click on a schedule (Edit screen) to run it on-command.

Share Access with others Complete Access (default sharing setting in the mobile app) Limited Access (accessible via the web app only)

Go to Top ^

Troubleshooting

Can't find your controller?If you have the Rachio app opened before Light One is visible, you might have trouble finding your controller. See this article for tips if your controller is playing hide and seek.

Master ValveDo you have a master valve, but forgot to enable it? No sweat, it's an easy fix! Refer to Advanced Wiring for instructions.

Pump ValveIf yourRachiois designed to operate a pump start relay, please reference Advanced Wiring and the user manual foryour pump start relay, for wiring instructions.

Not RunningAssuming wiring is correct, double check to make sure that your sprinkler valves have 24VAC solenoids. Otherwise, be sure to reference the picture of your old wiring to double check it's wired appropriately.

Go to Top ^

Want a paper copy of the Quick Start Guide?

Note

We know the graphics are sexy! Download & print a copy of the Quick Start Guide here:

WARNING

FACTORY RESET CANNOT BE UNDONE. Performing a factory resetvwill delete all data from your controller, including zone settings, schedules, water usage, watering history, etc.

Primary reasons for a Factory Reset

1) Wi-Fi setup error

If you attempted to connect your controller to Wi-Fi viayour phone's Wi-Fi settings (i.e. Add Wi-Fi accessory), a factory reset is required to clear the controller's memory before reattempting to connect via the Rachio app.

2) Changing Owners

If your Rachio controller is changing hands (selling, moving, transferring from installer account, etc.), you can perform a Factory Reset to clear all data and ensure a smooth transfer to the new owner. If you received or purchased a used controller, it will need to be deleted from the 1st owner's Rachio account before it can be added to your Rachio account.

Did you move to a home with a Rachio?

Did you inherit a used controller move to a home with an existing Rachio? We recommend transferring ownership and clearing all settings.

Controller offline? Get a new router?

You may just need to update your Wi-Fi Settings. Perform a Wi-Fi Reset

How to Factory Reset your controller

You can perform a Factory Reset using these methods (described below):

Option 1: Reset the controller from the Rachio App (recommended)

Option 2: Reset the controller using the buttons (NOT recommended)

Note

The Rachio Generation 1 Controller can ONLY be reset via option 1.

Option 1: Controller Settings within the Rachio app

To perform a factory reset of Rachio 3, Generation 2, or Generation 1 using the Controller Settings menu, follow these steps:

From the Home screen, select the "More" tab.

Select "Controller Settings" and find "REMOVE CONTROLLER" towards the bottom of your screen. Select "Remove."

If you wish to permanently delete the data associated with your controller, select "Remove" from the warning label.

Option 2: Controller reset using the buttons on the controller

To perform a factory reset of Rachio 3 or Generation 2 using the buttons your the controller, follow these steps:

For Rachio 3 controllers:

Hold down the stop button until the light bar fully illuminates. The Rachio 3 will flash blue light to indicate success.The device will then shut down (white light bar shrinking to the middle), reboot (first quadrant flashing), and then get to quadrant 2 blinking (ready to connect to Wi-Fi).

If you have a Rachio account, the controller will still need to be deleted from the app (Option 1, above) in order to completely remove the controller from your account (or prior owner's account).

For Generation 2 controllers:

Power cycle the controller.

Press and hold the UP ARROW and SELECT BUTTON simultaneously until the LED light ring is fully illuminated, then release.

If you have a Rachio account, the controller will still need to be deleted from the app (Option 1, above) in order to completely remove the controller from your account (or prior owner's account).

What Are Manual Controls?

The manual controls on the Rachio 3 are buttons that allow you to run your sprinkler system directly from your controller.

With manual controls, you can choose a zone and run it for a default amount of time, straight from the device. The Rachio 3 has a 4-way button which allows you to choose a zone and then start, stop, and pause watering.

Running a Zone

In order to run a zone directly from the Rachio, simply click on the "Next Zone" button until you reach the zone you wish to run, and then press the "Play" button. This will run the selected zone for 3 minutes. At this point you can pause the run, stop the run entirely, skip to the next zone, or move back a zone by using the "Previous Zone" button.

What does it look like when you operate the manual controls?

Select a zone - a white light on the light bar will indicate the selected zone

Run a zone - the light bar will go dark and active zone will pulse blue

Pause a zone - a white light will scan across the light bar

Skip (or go back) a zone - the selected zone will show a white light and run for 3 minutes

Stop a run - a blue confirmation light will show and the device will go back to idle.

Outdoor Installation

Rachio controllers can be installed outdoors by using a Rachio Weatherproof Outdoor Enclosure. Our outdoor enclosure protects your controller from the elements and keeps it safe from water damage.

Find a Rachio Pro

Installing outdoors can be more challenging than the typical indoor installation. Need to find an irrigation professional? Click the button below to find a local Rachio Pro!

Connect with a Rachio Pro

Video Guide

Want to preview the installation steps? Check out our video below demonstrating outdoor installation of the Rachio 3 and Generation 2 Smart Sprinkler Controllers.

Installation Instructions

Rachio 3, Generation 2, and Generation 1

Select your controller below to learn about our outdoor enclosures and how to install one outside your home. Controllers can be mounted indoors or outdoors. If outdoors, they're usually hardwired and can be a bit tricky to change out.

Rachio 3 Generation 2 Generation 1

About

TheRachio 3 Controller has a custom outdoor enclosure that makes it easy to swap out an existing controller and have a clean, elegant looking outdoor controllerthat can be locked up and hardwired.

Closed View

installationinstructions

Open View (without controller mounted)

Purchase from Rachio.com or Amazon

Installation Steps

Caution

Before installing this fixture or removing a previous fixture, disconnect the power by turning off the circuit breaker or by removing the fuse at the fuse box. IF YOU HAVE ANY ELECTRICAL QUESTIONS, PLEASECONSULT A QUALIFIED ELECTRICIAN.Need help with your installation? Find a professional at pro.rachio.com

1) Install the enclosure

Take photos of your wiring and label any duplicate colors to avoid confusion

Remove the old enclosure and controller from the wall

If you have wiring conduit coming into the old enclosure, make sure to account for any fittings and/or space requirements that differ on the Rachio enclosure

If the conduit does not align, cut and re-route as needed

Conduit opening measurements

Hardwired power: 0-7/8 inch

Zone wiring: 1-1/8 inch (knockout enlarges to 1-3/8 inch)

Mount the Rachio enclosure to the wall

If mounting to drywall, use anchors

2) Hardwire Power

The controller will use the supplied power adaptor for both outlet and hardwire applications; connect the power using the method below:

Outdoor outlet: If your old controller had a power adapter and plugged into an outdoor rated & covered outlet, please use the same outlet with the Rachio's power adaptor.

Simply feed the power adaptor wiring through the bottom right hole of the enclosure and leave 6-9" of slack.

Power Adaptor doesn't fit in your outdoor rated & covered outlet?

First, youll need a couple of extra parts that are readily available on Amazon or at a local hardware store. We recommend the following:

AC outdoor rated power cord with pigtails ( alternate ) ( alternate )

Strain relief bushing

Heres what you should have to get started

Follow the steps listed in hardwiring (below), then plug the pigtail into your outlet!

Hardwired power: If your old controller did not have a plug, you'll need to hardwire the outlet inside the Rachio enclosure.

Unscrew the two screws on the lid of the Hardwiring Bay to access the enclosure wires of the outlet.

TURN OFF POWER to your hardwire power source. Clean and straighten the wires. Attach a strain relief bushing (not included) if you have slack in the wire -or- if you're installing a pigtail.Position the bushingabout an inch below the beginning of the black insulation.

Feed the power supply wires through the bottom left hole of the enclosure.

Attach the wires using connector caps

Black (or red) supply wire to the black enclosure wire. This is your power supply wire, also known as "hot".

White supply wire to the white enclosure wire. This is typically the common/neutral wire.

If you have a ground wire (usually green), attach it to the enclosure ground wire

Wrap all wire connections with electrical tape for a secure connection.

Close Hardwiring Bay of the outdoor enclosure with the cover and two screws that came with the enclosure.

3) Mount the controller

Pull valve and sensor wires through the center opening on the controller's base. Mount the controller to the enclosure using the included bolts

Mounting holes: top center + two bottom (do not use the center middle)

DO NOT install the cover on the base of the controller after it's mounted in the enclosure.

Note

The Rachio 3 Smart Sprinkler Controller has streamlined hardware for quick and easy installation. Our new easy-press connectors accommodate 14 & 18 gauge wire, making Rachio 3 installation a breeze compared to other controllers on the market. Most installations can be completed in 30 minutes or less, with no special tools or expertise required! The Rachio app provides guided installation every step of the way. Steps are easy replace your old controller, plug in existing wires, and complete setup within the free Rachio app.

Rachio user Chris Vazquez did an AMAZING job installing his Rachio 3 in a Weatherproof Outdoor Enclosure!

Technical Drawings

The Rachio Smart Sprinkler Controller, Generation 2 has a custom outdoor enclosure that makes it easy to swap out an existing controller and have a clean, elegant looking outdoor controllerthat can be locked up and hardwired.

Purchase at Rachio.com or Amazon

Closed View

Open View (without controller mounted)

Installation Guide (PDF)

Installation Steps

Caution

Before installing this fixture or removing a previous fixture, disconnect the power by turning off the circuit breaker or by removing the fuse at the fuse box. IF YOU HAVE ANY ELECTRICAL QUESTIONS, PLEASECONSULT A QUALIFIED ELECTRICIAN.Need help with your installation? Find a professional at pro.rachio.com

Install the enclosure

Take photos of your wiring and label any duplicate colors to avoid confusion

Remove the old enclosure and controller from the wall

If you have wiring conduit coming into the old enclosure, make sure to account for any fittings and/or space requirements that differ on the Rachio enclosure

If the conduit does not align, cut and re-route as needed

Mount the Rachio enclosure to the wall; if mounting to drywall, use anchors

Connect Power

The controller will use the supplied power adaptor for both outlet and hardwire applications; connect the power using the method below:

Parts Needed (not included)

First, youll need a couple of extra parts that are readily available on Amazon or at a local hardware store. We recommend the following:

AC outdoor rated power cord with pigtails ( alternate ) ( alternate )

Strain relief bushing

Heres what you should have to get started (power cord not needed if hardwiring the power):

1) Unscrew the two screws on the lid of the Hardwiring Bay to access the enclosure wires of the outlet.

2) TURN OFF POWER to your hardwire power source. Clean and straighten the wires. Attach a strain relief bushing (not included) if you have slack in the wire -or- if you're installing a pigtail.Position the bushingabout an inch below the beginning of the black insulation.

3) Feed the power supply wires through the bottom left hole of the enclosure.

4) Attach the wires using connector caps

5) Black (or red) supply wire to the black enclosure wire. This is your power supply wire, also known as "hot".

6) White supply wire to the white enclosure wire. This is typically the common/neutral wire.

7) If you have a ground wire (usually green), attach it to the enclosure ground wire

8) Wrap all wire connections with electrical tape for a secure connection.

9) Close Hardwiring Bay of the outdoor enclosure with the cover and two screws that came with the enclosure.

10) Mount the controller

Pull valve and sensor wires through the center opening on the controller's base. Mount the controller to the enclosure using the included bolts

Mounting holes: top center + two bottom (do not use the center middle)

DO NOT install the cover on the base of the controller after it's mounted in the enclosure.

Technical Drawings

The Rachio Generation 1 controller is not waterproof. If your location calls for outdoor installation, we require the use of a waterproof enclosure. You can order the Rachio recommended enclosure on Amazon.

Do NOT directly hard wire your Gen1 controller. Hardwiring the Rachio will void your warranty.

Rachio recommended enclosure specs:

Also, it's important to make sure you have a strong Wi-Fi signal at the controller's location. If you have a smartphone handy, set it onto your home network and see how many bars you have at that outdoor location. We recommend at least 2 bars for consistent operation.

Below is adetailed step-by-step process on how to install a Rachio Generation 1 outdoors using the enclosure listed above. Please note that your installation and site conditions might be different, so this is only intended as an overview of the parts included; possible additional parts/tools may be needed as well as advice/suggestions on best practices.

Caution

Before installing this fixture or removing a previous fixture, disconnect the power by turning off the circuit breaker or by removing the fuse at the fuse box. IF YOU HAVE ANY ELECTRICAL QUESTIONS, PLEASECONSULT A QUALIFIED ELECTRICIAN.Need help with your installation? Find a professional at pro.rachio.com

Note that some additionalparts/tools may be necessary for outdoor installation.

Wire Cutter/Stripper

Waterproof Wire Nuts

PVC Pipe (You will want to buy the correct size, so make sure you know what that is)

PVC Cutter (Or any sort of saw that could cut through PVC pipe)

PVC Pipe Hub &Trap Adapter

Sprinkler Wire (18/5) /( 18/7 ) (If you believe your wire will not be able to reach the box & the controller, you may need more. Make sure it matches the count of your current set up.)

Industrial Strength Velcro Strips (The enclosure comes with Velcro so this may not be necessary)

The images below show all of the parts of the outdoor enclosure. Each one is explained individually.

Bottom of Rachio enclosure. There are three openings for all of the wires to enter; zone wire(s), common wire(s), master valve/pump wire, ground wire, rain sensor wires, ACpower wires and any additional wires.

Inside the Rachio enclosure. The AC Panel Coveris where theAC power wires and ground wirewill be connected and where the power adapter to the unit will be plugged in. This process will be outlined more in depth later. There is also three holes for screws to mount to the wall. Additionally, there are two black fabric fasteners to Velcro the Rachio to the enclosure.

Enclosure with AC Panel Cover removed.

AC Panel Cover. You will have to remove this cover to connect the necessary wires to it and tothread the other wires to the Rachio.

Bottom part of AC Panel Cover. There are two plastic coverings that are attached with small screws. These plastic coverings are not necessary to have so it is up to you to put them on once you have wired everything. There is a Caution Warning regarding electrocution so be advised.

AC Panel Cover with the plastic covering removed.

The slots in outlet terminalwill be explained later, but the wires to power the unit and the ground wire are connected to the outlet terminal, shown below.

1) Begin by removing the old controller. Be sure to take a picture of the wiring, or number the wires. You will want to make sure you know what wire goes to which terminal in your controller.

2) Disconnect all of the wires from the old controller. In the image above we removed Stations 1-5, green ground wire (bottom middle), and the two orange 24VAC wires (top). Once these were all out, we removed the three screws that were attaching the controller to the wall. (Two screwdrivers from the top and one from the bottom.)

3) Make sure to thread all of the wires out of the old controller and remove it. The image above is what our wires looked like after removing the controller. Note that we removed the PVC pipe from the left side, to make sure that we would be able to feed in all of the wires from an even level. (This may require some planning.PVP pipe may need to be cut and measured to enable the wires to feed into the three holes at the bottom of the enclosure.)

We added some PVP pipe to the left side and added an adapterthat we feed through two of the holes in the enclosure. The brown housing unit on the right side has our ACpower wires and ground wire enclosed.

4) Next we feed the zone wires through the left hole in the bottom of the enclosure, and feed the brown housing connector through the right hole. (Note: We removed the rubber barriers from the bottom holes that wayit was easier to feed the connectors through.) One we feed the adapters through, we screwed an adapter nut to hold these adapters in place.This also completely solidified that everything was waterproof.Screw the enclosure into your wall using the three holes provided. Two are directly above the black fabric fastener, and one is centered below the black fabric fastener.

5) We cut the zone and common wires down to make sure there was not too much slack.This can be done with a wire cutter. Once we did this we stripped the plastic off of each wire to make sure we would have a good connection once we inserted them into each terminal slot on the controller. (Note: We advise stripping about a half inch of plastic off, this will provide enough wire.)

6) We then took the Velcro that comes with the enclosure and connected it to the back of the Rachio. We advise attaching the Velcro asdisplayed below. This will attach the unit securely.

We suggest attachingthe unit to the far left side of the black fabric fastener,that way there is room to put extra wire and the power adapter cord to the right of the Rachio.

7) Next we inserted each wire (zones and common), into their appropriate terminal slot. We used a small screwdriver to push down the tab above each slot to make it easier to get the wire fully inserted. (Note: Zone 1 is the bottomleft green slotand each slot moves sequentially upuntil Zone 8, Common andMaster Valve/Pump. If you have a 16 zone Rachio controller, zones 9-16 move from top left to bottom right on the right side of the unit.)

8) Next we had to add some additional wires to our AC power wires and our ground wire to make sure we we able to connect them to the outlet terminal on the AC Panel Cover. We simply cut three equal length wires and attached them to their corresponding wire (based on the color), using waterproof wire nuts. (If you need to buy extra wire we advise buying the same colors as the wires that you will need to extend to avoid any confusion.)

After the wires were connected we closed the brown housing unit.

9) Next we attached the two AC power wires and the green ground wire to the outlet terminal on the AC Panel Cover. Please note the following:

There will be two black sections with four inserts each.

One of the black sections will have White inscribed. This is the neutral insert, so in our scenariothe white wire is placedin the upper right insert. (Neutral wires are typically white)

The other black section will be blank. This is the "hot" insert, so in our scenario theblack wire is placed in theupper right insert. (Note that your "hot" wire may be a different color. Typically they are red or black.)

The green wire will be wrapped around the green screw, ground,and the screw will be tightened. The green wire may need to have some extra plastic stripped off to make sure that only the copper is wrapped around the screw. This can be a little tricky.

10) Attach the AC Panel Cover to the enclosure. (Note: We removed both plastic coverings from the back of the AC Panel Cover to allow for more room for the wires.

11) Plug in the power adapter to the outletand attach the front panel of the Rachio to the wall mount.

12) Plug in the power adapter into the small hole on the right side of the front panel. If the wiring to the outlet terminal worked properly the Power status light will illuminate green. (The power adapter cord will have a lot of slack so wrap it up with the twisty tie and place the wire in the best spot.)

From here the only remaining steps are to register your Generation 1 controller to your Rachio App.

If you'd like to source your own enclosure, thedimensionsof the Generation 1 Rachio are: 7.25"H x 7.25" W x 2.075"D, not including the transformer.

Alternatively, you can also use the Orbit enclosure, available at Home Depot. Please see for more details.

Location Settings

Do you need to update your controller's location after a recent move? You can easily edit information related to your controller's location (such as country, address, city, state, and zip code) in the Rachio app.

Step by step

"More" tab

First, navigate to the "More" tab from the navigation bar at the bottom of your Rachio app and then select "Controller Settings."

Location

From "Controller Settings" select "Location."

Edit

On the "Edit Location" screen, you can change your location information by tapping the fields you would like to update and entering your new information.

Save

Make sure to save your changes to retain any location updates!

Note

Want Rachio to automatically use your current location? Tap "Use Current Location" and then select "Next." You can further refine your location by dragging or tapping the area of your Rachio's exact location.

Wi-Fi/Connectivity

What happens if I lose power?

Our Rachio controllers have memory built into them and a small battery to save the time. So once your home regains power, it will pick up right where it left off. No need to worry about it starting at an inappropriate time or not remembering to water your landscape.

What happens if I lose Wi-Fi?

If for some reason you temporarily lose internet connectivity, your Rachio controller will attempt to reconnect to your homes network every 30 seconds for 24 hours, at which point it will go offline. If this happens, you will need to then manually unplug your Rachio and plug it back in. You may also need to do the same to your router. Each controller has a small amount of built-in memory that will save any schedules or settings you had before the connection was lost, and will continue to run those schedules indefinitely until it can reconnect and update if needed. This way, your lawnwon'tbe without water if you lose internet for any reason!

What's the minimum internet speed I need?

We send as much as 5kB (an average email is about 75kB) of data per request. We use MQTT requests to send packets of information between your phone, Rachio controller, and our servers. In short, we use very little data. Better still, we require only a stable internet connection (the speed doesnt matter much.)

Can you hardwire the Rachio for internet?

Currently, Rachio smart controllers are Wi-Fi enabled only. With most homes switching to wireless networks, and most controllers mounted outside or in a garage, we opted to go with the current trend. This allows for the greatest coverage and mounting options without having to run wire. The good news is, if you lose signal for any reason, it will continue to water, and unless theres an unstable/intermittent connection over wireless, you shouldnt have any problems. We recommend double checking your signal strength using your phone in the location you will be mounting Rachio, prior to purchase. While connected to your homes wireless network, you should see 2 bars or more for a solid signal.

How safe is my Rachio controller from mischievous users on the internet?

In this day and age, security is on the forefront of everyones mind. Thats why we adhere to a strict set of requirements to keep you safe with Rachio. We require strong and unique passwords for device accounts and Wi-Fi networks. We specifically force you to do this by setting a minimum 8 character and complex password requirements to protect you from these situations.

We make it mandatory to use a strong encryption method when setting up Wi-Fi network access. Again, we require you use WPA/WPA2 encryption. As a matter of fact, our system won't recognize anything less. WPA(2) is the most current and secure form of wireless encryption.

We also do not run our own private servers, we run directly off Amazon Web Services (AWS) which are some of the best in the world.

In our specific case, we push out to all of our users at the same time, any new firmware the day of its release. No waiting around. No hassles of having to manually search yourself.

Our passwords are salted and hashed but it's our policy not to relay confidential information regarding most of the internal aspects of our system (database, penetration testing, vulnerabilities, etc.)

We do not store any data in our system related to credit cards, birth dates, social security, etc. regarding customers (PCI data).

We use Stripe and Amazon as our third party vendors for payment processing.

Hardware/Wiring

Which controller should I buy?

We offer an 8 zone and a 16 zone controller. Each offer the exact same experience, as our free app and software updates will allow you to have the same fun on either. The only difference will be the number of zone terminals on the physical unit. So we recommend you choose the model that accommodates the number of zones you have best.

Can I run my zones from the controller itself?

Yes! Our Rachio Smart Sprinkler Controller Generation 2 controller has several physical buttons on the face of the unit. This will allow you to move up and down through your zones to select which you would like to run, and then a button to manually run the zone, for a maximum of 3 minutes each.

Does Rachio work with other sprinkler systems?

As long as your current sprinkler system utilizes AC (alternating current) solenoids. If you have an older DC (direct current or battery powered) solenoid anywhere in your system, youll need to do a quick replacement. https://support.rachio.com/hc/en-us/articles/115010540488-Rachio-compatibility-with-DC-Solenoids

Can I tie in two zone wires into one terminal?

You can take two zone wires and twist them together into one terminal. There are a few points to consider when doing so, though. We support a max of three valves on one zone terminal for adequate power. This will include a master valve, so if you have one, note that you can have only two additional valves in one terminal. Also, the Rachio will not differentiate between two different zones in one terminal in the software. In short, youll want to make sure that the two zone wires you tie together, lead to zones that have similar, if not identical, needs (vegetation type, soil type, sun exposure, incline). This way, when those zones are supplied with power and watered, youwon'tneed to worry about one getting too much or too little and killing your lawn, because they will run for the same amount of time.

Do we have a controller that can handle more than 16 zones?

At this point in time, we offer an 8 zone and a 16 zone model only. If you have more than 16 zones, we recommend using two Rachio controllers to satisfy your zone count. Both devices would be connected through the app on your phone, so no need to navigate multiple sources to play modify them. Please note, two controllers act independently of each other and will not communicate to each other, so they will need to be operated as different controllers. In the meantime, here are a couple ways to avoid any sort of collisions with schedules on two different controllers:

Try scheduling the separate controllers on different days. This can be done in both automatic and manual modes.

If you live in an area with restrictions, try scheduling one controller late in the evening and the other one early in the morning.

Do I need a rain/soil sensor?

We do not require a rain or soil sensor to use Rachio to its fullest and keep your lawn healthy and green. Some of our users live in microclimates where the nearest weather station might be too far to get an accurate forecast for your home. Or you may live on an island that has different weather patterns, etc. These are great instances where we might recommend a rain sensor attached to your Rachio. The good news is, for the majority of users, our powerful software accounts for numerous zone settings in conjunction with weather reporting/forecasting, to keep you from needing rain and soil sensors. Though, you can certainly add one or both!

Can you replace my current controller/will you work with my rain sensor?

In most instances, Rachio will quickly and seamlessly replace your current irrigation controller. Simply, as long as you have a 24VAC irrigation system, our controller should replace it with little effort. The Rachio hardware is much like any standard controller, in that it turns zones on and off by supplying a particular zone with power, or taking it away. There are occasions where a rain sensorwon'twork with Rachio because its a proprietary model that works exclusively with one brand/model of controller. To see a list of well-known compatible rain sensors and how to install them with your Rachio, check out the article below. https://support.rachio.com/hc/en-us/articles/115010542628-Rain-Sensors-FAQ

Can the controller be used outside?

While the Rachio controller itself is not weatherproof, we offer a Rachio outdoor enclosure you can use to mount your controller outside. Its fully weatherproof and can withstands temperatures in the range of -31F to 140F. All mounting hardware is included in the enclosure box.

Is it easy to wire up/install?

Typical installation for a Rachio user with little to no experience is about 30 minutes or less. We recommend preparing beforehand for the best experience. Decide where you want to mount it, if you need additional wiring to move it elsewhere, grab yourself a screwdriver and a pencil, and take a picture or two of your current wiring to reference in case you forget which wire goes where. If youre really good, it can take as little as 10 minutes, butdon'trush, its a sight to see when done correctly.

What happens if I move, how do the new homeowners use it?

Good question and easy answer. If you sell your home that has a Rachio controller installed, all the new homeowner needs to do is download the free Rachio app. While working with a Rachio agent to verify your ownership over the phone, online, or email, we can help quickly transfer the controller over to their account in as little as a few minutes. This applies to the Rachio Sprinkler Controller, Generation 2 models currently. If you happen to move into a new house and do not have a way to communicate with the old owner, we can help remove or transfer the controller over to your account as well!

App

Is the app easy to use?

Well let the reviews speak for themselves, but were constantly working closely with our users and pros to push the limits and make managing your lawn a no brainer. Check some out at www.rachio.com/reviews.

Does Rachio know if one of my heads breaks, if there's a leak, or a valve doesn't close?

Currently, we have the ability to recognize zone faults, which is a way of knowing if a zone is experiencing electrical concerns due to a wiring issue. We are working to bring our Rachio users the ability to detect and be notified when we sense a break in your line, a broken head, or a leak.

What will happen if I switch cell phone or internet service providers?

No need to worry! All of your information is backed up, updated, and saved on our Amazon cloud servers. This means, even if you delete the app or buy a new phone, once you re-download the app or go online and login, all your settings are still there waiting for you. If you change internet providers or purchase a new router, you can perform a quick Wifi Update from within the app. This is similar logging into your Wifi again on a computer.

Are there any extra charges?

None at all. The only thing you put in is the price of the controller or enclosure itself. For some, there are even full rebates available, so be sure to check if there are some for you with your water utility. There are no monthly or annual subscriptions, the app is free to download anytime, and all software and firmware updates are automatically updated for you for the life of the product!

Are there frequent updates and how do we get them?

Updates to both our hardware and our app are pushed out to you as we come out with something new. This can be the day after a large bug is identified, to several months depending on the need. We stay very involved in our software, as its our specialty and basis for the smarts behind the Rachio controller.

Do you work with Apple HomeKit?

Apple HomeKitis only compatible with our Rachio 3 controller. To learn more, please check out this support article or join the conversation on our community.

Can the controller be shared to other accounts?

You can absolutely share your Rachio controller to another user. If you are a homeowner and would like to share access to your irrigation specialist or a family member, you can do so from within the app without giving them your login information. They have their own free account, and you have your own. Same goes for pros. If youd like to have more complete ownership of the controller and share to the homeowner or to another employee on your team, this is well within the limits of our capabilities. To learn more, check out this article on the sharing options we have: https://support.rachio.com/hc/en-us/articles/115010541868-How-do-I-share-my-controller-with-someone-

Can I have more than one controller on the same account?

You can not only have more than one controller on your account, you can have an unlimited number! This is great for irrigation pros with large numbers of clients. Add the controller to the account as you would any other, and then choose the controller from a list from within your app to modify, run, or delete a controller as needed. https://support.rachio.com/hc/en-us/articles/115010378487-How-do-I-add-another-controller-to-my-account-

Do you adjust automatically based on weather forecasts?

Your Rachio controller will adjust not only when it waters, but how it waters, based on what the connected weather station has seen, as well as what it predicts. Depending on your schedule type, it will utilize different Weather Intelligence features in relation to the weather station forecasts, to skip a watering, or push the schedule out to a date in the future when your yard will need it.

Does Rachio have the ability to do a pump delay?

Rachio does not currently have the ability to program a pump delay. Many of our users find it best to set up an individual schedule for each zone in order to facilitate the need. This will allow for the pump to rest as long as youd like depending on when you would like the next zone to run.

Can I use two Rachios at the same time?

You may have an unlimited number of Rachio controllers under your one account, but to run two at the same time may take further explanation. While you can have more than one on your property, to run them simultaneously may interfere with your water pressure. If you have one master valve, it will require some advanced wiring to share it between the two. https://support.rachio.com/hc/en-us/articles/115010542808-How-do-I-wire-one-master-valve-or-pump-to-two-controllers- Its important to note that Rachio units cannot communicate between each other and will need to be operated as different controllers from within the app. We generally recommend having one controller run certain zones on odd days, and the other run on even days to help keep them from overlapping schedules or zone waterings.

Can you use multiple weather stations at the same time and average their data?

Rachio users will have the luxury of choosing between any number of available, nearby personal or national weather stations. Only one weather station can be used at one a time, but users can switch as much as theyd like. We work hand-in-hand with Aeris to report any issues with a station in order to get it resolved as quickly as possible.

Do you allow for watering restrictions in my area?

Absolutely! Working with water utilities and municipalities around the United States, as well as professional irrigation specialists, we understand just how important it is to work with them to better understand the need for restrictions in place. Therefore, we have added in features to allow Rachio users to plug in which days or patterns they are restricted to, and its as simple as choosing the option within the app!

How do Flex schedules work?

Flex schedules are our smart schedules, andthey'recool! They leverage weather data from the connected weather station by looking at the past and future forecasts, and automatically adjusting your watering on the fly on a zone by zone basis. They can see what weatheryou'vereceived in the last 24 hours, whats to come in the next 24 hours, and push a watering to a later date if the soil moisture content is above a user specified level. In short, they keep an eye on the weather and whats in your soil to determine when to run, without you having to lift a finger. Have watering restrictions? Flex schedules allow for those as well! https://support.rachio.com/hc/en-us/articles/115010541708-Flexible-Daily-Schedules-FAQ

Support/Other

What happens if I purchase your current controller now, and the next generation comes out in a few months?

No need to fret! No matter what piece of Rachio hardware you have, you will enjoy the same user experience. The software remains the same across all platforms, so the only thing that will change, is the controller itself.

Can I call someone immediately if there's an emergency?

We have several forms of direct communications. Depending on the season were currently in, our hours for may be extended. If you are a professional installer, you have a dedicated call line for emergencies. Any Rachio user can also email us 24/7 or chat with us immediately on our website during normal business hours. Refer to our contact page for more details, or within your app: https://support.rachio.com/hc/en-us/articles/115010380167-Contact-Support

Do you have any rebates/where can I find rebates?

There are tons of rebates through regional municipalities and water utilities offered around the United States. To search if there are any in your area, visit www.rachio.com/rb and enter your zip code. There are generally several other promotions that you may be eligible for, so keep an ear and eye out on www.rachio.com or in your mailbox!

How did you name your company?

Rachio is latin for spine or backbone. Much like the backbone in your body, the Rachio controller supports your irrigation system and sends electrical signals back and forth between your sprinkler heads and the brains (software) in the cloud. Together, they are the central nervous system of your entire landscape.

Do you ship/sell internationally?

We currently sell in the United States and Canada via Amazon, Rachio.com, Home Depot, Lowes, Best Buy, and Woot. Any international Rachio lovers have found their controllers through their regional Amazon dealer or through Amazon.com (US) and shipped overseas. As we grow, we hope to expand to further reaching markets just like yours!

What kind of data does Rachio collect?

The unit tracks your local weather and your watering cycles. Please note, your data is protected, and your privacy is important to us. Please refer to our Privacy Policy for additional details.

What is your warranty? Is there a warranty through eBay?

We offer a two (2) year standard warranty for all new Rachio controllers purchased through a verified Rachio vendor, a one (1) year warranty for any Rachio certified refurbished units, and a four (4) year warranty for any pro units sold through a Certified Rachio Pro. We do not cover non-Rachio vendor products including, but not limited to, third party Amazon sellers, eBay, Offerup, etc.

How do I get in contact with Rachio?

Visit Rachio Support for more information on how to speak to the appropriate Rachio representative for you!

Where can I purchase a Rachio?

Deleting a Rachio Controller

If you already have one or more controller(s) associated with your Rachio account and you need to delete a controller manually, you can do so through the "More" tab. Simply ensure the controller that you want to delete shows at the very top, then select Controller Settings > Remove Controller > check the box > press Remove(see images below).

Note

You will be presented with a warning message to make sure that you really want to delete your controller. What you delete cannot be undone, so make be sure that you are certain before you delete a controller.

To confirm controller has been deleted, be sure to log out of your account then log back in.

AWR Smart Sprinkler Controller Discount

For a limited time only, qualified customers of American Water Resources can receive a Rachio 3 Smart Sprinkler Controller for a discounted price!

Rachio Community

What is the AWR Discount?

In partnership with American Water Resources, this program encourages homeowners to maximize watering efficiency with the Rachio Smart Sprinkler Controller. Read on for details on this special offer.

What can you do with a Rachio Smart Sprinkler Controller?

Rachio is a water, time, and money saving sprinkler controller that gives you access to sprinkler system settings and water usage information at your fingertips. Check on and run your sprinklers from anywhere in the world on your smartphone (or with our web app). Rachio is so intelligent that it skips waterings when you have plenty of moisture in your soil. It automates the amount of water your vegetation needs to stay healthy and green, and it integrates with many other smart home products! With leading smart watering control and Weather Intelligence, the Rachio controllers help you monitor and manage your outdoor water use.

Product Details

Rachio 3 Smart Sprinkler Controller

The Rachio 3 Smart Sprinkler Controller raises the smart watering bar with foolproof installation, dual-band Wi-Fi and an expressive light bar. Rachio 3 is the only controller equipped with hyperlocal Weather Intelligence Plus and Rachio Wireless Flow Meter compatibility.

FAQ

What if I have more than 16 sprinkler zones?

For systems exceeding 16 zones, an additional controller is required. AWR customers are qualified to receive up to two Rachio controllers for a maximum of 32 zones.

How will I receive my Rachio products?

Your Rachio Smart Sprinkler Controller will be shipped directly to your home. Controllers will be distributed on a first-come, first served basis, while supplies last.

Can I install the Rachio controller myself?

You bet! Installation is incredibly easy. Just follow the DIY installation steps in your confirmation email after you redeem.

My controller is outside - do I need an outdoor enclosure?

Yes! If your controller is outside, youll need a Rachio Outdoor Enclosure to protect from the elements. You can purchase one here.

Can I have a professional install the controller instead?

Definitely! If youd prefer professional installation, get in touch with a Certified Rachio Pro. Please note: Professional installation costs are the responsibility of the homeowner.

Is this a legitimate discount?

Yes, you can see more at https://awr.rachio.com/

What are the discount eligibility requirements?

All homeowners with an active AWR program/policy is eligible for this discount.

Resources

Want to know more about what you can do with a Rachio Smart Sprinkler Controller? Check out these helpful resources before your professional installation:

Tips on what you can do with your new Rachio 3

Need help?

For support, contact [email protected]

What is soil type and why is it important?

Understanding your lawn's general soil type is helpful when creating watering schedules to minimize runoff. Additionally, estimating the depth of the roots helps to understand the size of the soil moisture reservoir (or the"water tank" in which the Rachio controller can refill). Each zone can have a different sized water tank based upon the soil in that zone and what's growing in the zone.

What is the "water tank"?

The earths soil serves as water storage for vegetation. If you think of this storage as being similar to a sponge, it helps illustrate why soil type is an important factor in Rachios scheduling decisions, in particular Flex Daily and Smart Cycle features.

A Simple Illustration

How do I set up my zones? Step 3

Water & soil in action!

Similar to soil, a sponge can be too wet or too dry to use:

When a sponge is "soaking wet" is itoversaturated and cannotabsorb any additional water.

When a sponge is "moist" it's perfect and works as expected.

When a sponge is "dry", it becomes difficult to use and sometimes has trouble absorbing water.

In the case of your yard, soil can be too wet or too dry. Managing soil moisture is the key to a healthy yard.

When your soil is too wet, it becomes Saturated and cannot absorb any additional water. Runoff is common when soil is saturated.

When your soil is moist, it is at Field Capacity and has just the right amount of water and air, which creates the perfect growing conditions for plants.

When your soil is too dry, plants become stressed. If the soil becomes too dry and approaches Permanent Wilting Point, plant cells rupture and the plant will die.

For Rachio to properly calculate the size of the water tank for each zone, you must enter the proper soil type and vegetation type for each zone.

Soil Texture

Sand, Silt, and Clay

Texturerefers to the size of the particles that make up the soil. The termssand, silt, and clay refer to relative sizes of the soil particles.

Sand, made up of larger particles, feels gritty.

Silt, made up of moderately sized, has a smooth or floury texture.

Clay, made up of smaller particles, feels sticky.

Soil Types

As mentioned earlier, there are three basic soil classes identified by Rachio; Clay, Sand, and Loam:

Clay soil is generally heavy and is compact in nature. Plants have a harder time developing roots in clay soil. Clay soil tends to retain water, but this is not always desirable. A clay or heavy clay soil, will greatly benefit from the addition of organic material, and its almost impossible to add too much.

Sandy soils are the opposite of clay and generally drain too fast, and so are unable to hold onto any nutrients long enough for a plant to use them. Organic matter helps to hold onto water and nutrients, and as with clay, its almost impossible to add too much.

Loamy soil is a rich, dark and crumbly soil that will allow drainage, but still retain enough moisture to be beneficial. Loam is a good balance of sand, clay, silt and organic matter. If you grab a handful of loamy soil, it should not form a compact ball. It should remain loose and crumbly. Loam is the best type of soil for growing almost everything!

There is a wide spectrum of soil types in the United States, as illustrated below.

Soil Infiltration & Scheduling

The type of soil helps Rachio to understand how quickly the soil will absorb water. If your nozzles apply water faster than the soil can absorb it, Rachio's Smart Cycle feature will automate cycle soak within the schedule, eliminating runoff by filling up your zone's Water Tank slowly, over an extended time period.

Consider yourself a Lawn Geek?

Below are a few resources & interactive maps that can help ID your soil type:

USDA Web Soil Survey - pick an Area of Interest (AOI), search available data

USDA Soil Surveys by State - available surveys by State & Area/County (Tables / listed data)

UCDavis SoilWeb App - zoom to Location, select a region within boundary lines

How to test your soil

The first step to understanding your lawn lies in knowing what soil consists of -particles, water,&air.The ratios between these three help determine the Soil Type you need to enterinto the Rachio App. The three basic types of soil areClay,Loam, andSand.The most reliable way to figure out your specific soil type is to perform one of the following tests. These require you to get your hands dirty.

The"MasonJarTest"

Spread soil on a newspaperto dry

Remove all rocks, trash, roots, etc.

Crush lumps and clods.

Finely pulverize the soil.

Fill a tall, slender jar(like a quart canning jar) one-quarter full of soil.

Add water until the jar is three-quarters full

Add non-foaming dishwasher detergent, abouta teaspoon.

Put on a tight fitting lid and shake hard for 10 to 15 minutes.

This shaking breaks apart the soil aggregates and separates the soil into individual mineral particles.

Set the jar where it will not be disturbed for 2-3 days.

Soil particles will settle out according to size.

After 1 minute,mark on the jar the depth of the sand.

After 2 hours,mark on the jar the depth of the silt.

When the water clearsmark on the jar the clay level.

This typically takes 1 to 3 days, but some soils may take weeks.

Measure the thicknessof the sand, silt, and clay layers.

Thickness of sand deposit ____

Thickness of silt deposit ____

Thickness of clay deposit ____

Thickness of total deposit ____

Calculate the percentageof sand, silt, and clay.

[clay thickness] / [total thickness] = ___ percent clay

[silt thickness] / [total thickness] = ___ percent clay

[sand thickness] / [total thickness] = ___ percent sand

Turn to the Soil Texture Triangle and look up the soil texture class.

The"HandsOn Test"

Ribbon test Squeeze a moistened ball of soil out between thumb and fingers.

Ribbons less than 1

Feels gritty = coarse texture (sandy) soil

Not gritty feeling = medium texture soil high in silt

Ribbons 1-2

Feels gritty = medium texture soil

Not gritty feeling = fine texture soil

Ribbons greater than 2 = fine texture (clay-ey) soil

How to edit your soil type

For instructions on editing your zones in the Rachio app, check out .

Once you have configured all of your zones, you will be asked if you would like to create a watering schedule. Watering times are the same as a program or schedule that you would run with an old controller.Creating a fixed schedule is easy.

From your Schedule tab, click on the + sign in the bottom right hand corner.

article

You will be prompted to select between a Flex Daily, Flex Monthly, or Fixed. Select Fixed.

From here you will be asked to choose the zones that you want associated with this schedule.

Select next and you will be brought to the watering schedule page where you can edit all the features of this fixed schedule. All of the fixed schedule features are outlined in depth in this .

Multiple controllers

Have multiple controllers on your account? Luckily, it's incredibly easy to switch back and forth between controllers to view watering schedules, edit or update your zones, and more. Follow the below instructions to see for yourself.

How to switch between controllers

In the Rachio app, select the "More" tab. Select the active controller listed on this page by tapping the controller name.

All the controllers linked to your account will be listed on the next screen, along with the controller name, location, and controller type (Rachio 3, Generation 2, etc.).

Select a controller by tapping it in order to view its details, settings, scheduled waterings, and other information. Once you tap the controller, the Rachio app will automatically take you to the controller's home screen.

Router Requirements

Although Rachio is compatible with most networking equipment, some network devices are incompatible.Usually when networking hardware does not work with Rachio, its because the hardware lacks support for the network protocols that Rachio uses to operate.

Rachio controllers support both dual band and single band routers; a steady 2.4 GHz connection on a secured (WPA/WPA2) network is required for Generation 2 and Generation 1 controllers, but Rachio 3 can use either 2.4 GHz or 5 GHz connection on a secured network.

Incompatible Hardware

The equipment below is incompatible with Rachio. Be aware that the majority of this list is made up of older networking equipment, but may still exist as part of a home network.We try to keep this list up-to-date, but it is only indicative.

Tip

If you have a question about your router or other network equipment, please see the Wi-Fi Troubleshooting section at the end of this article.

Network hardware that may be incompatible without adjusting default settings:

Cisco RE1000 - Router Defaults to WEP encryption

D-LinkDIR-300 - Multiple setup attempts may be required by users.

MotorolaSBG6580 - Defaults to WEP encryption

Western Digital AC1300-J2F - Change Channel Width to 20Mhz

Netgear Nighthawk N7000 - Known issue when 2.4Ghz and 5Ghz share the same name

Linksys E4200 - Known issue when 2.54Ghz and 5Ghz share the same name

EdgeMax routers - Router Defaults to WEP encryption

Netgear /WPN824V3 -Router Defaults to WEP encryption

Linksys / WRT54GS -Router Defaults to WEP encryption

Linksys / WRT54G -Router Defaults to WEP encryption

Change Router Settings

To change your router settings, please reference SetupRouter.com (routers are listed alphabetically).

Wi-Fi Extenders FAQ

Extenders will work with the Rachio under some restrictions.

If the Rachio is in a central location that can connect to both the extender and the main access point, the Rachio may bounce between both access points.

If you see frequent disconnects you will want to make the SSIDs have different names and passwords

Wi-Fi Channels

The Rachio only supports channels 1-11. In Europe, 2 additional channels (12 and 13 are available). If your router moves to one of those channels the network will likely become invisible to the Rachio and drop offline or be unable to connect.

Wi-Fi Troubleshooting

To assist our team in better helping you with your Wi-Fi issue, wed ask that you complete a Wi-Fi diagnostic before you contact our support team in help solve your issue quickly. To complete a Wi-Fi diagnostic, please follow the steps in this support article.

Wi-Fi 6

We will be compatible with Wi-Fi 6, however, we will not be using any of its features at this time. We do not foresee any issues, as Wi-Fi 6 is designed to work with existing/legacy hardware, and is consistent with prior iterations of the 802.11 protocol, i.e. all 802.11ac routers/access points are able to function with 802.11bgn equipment.

WPA3 might be different but we do not have an update at this time. Again, we expect continued interoperability and the broadscale release will be able to accommodate existing/legacy devices.

New York American Water - Activating Your Rachio 3

Congratulations! Youre joining the future of smart watering with Rachio and New York American Water. When your controller arrives, follow our steps below to install yourself, or see below for a list of Certified Rachio Pros in your area.

Please Note:

The Rachio 3 controller is incredibly easy to DIY if youd prefer to install it yourself. Just follow the steps linked below. However, if you would prefer a professional installation, that is available through Certified Rachio Pros at an exclusive price to New York American Water residents.

Do-It-Yourself Installation

Install your new controller in 30 minutes or less, no special tools or equipment required. Check out the Rachio 3 Quick Start Guide to get set up, and our Schedule Set-Up Guide to maximize water savings. If your unit is outdoors, you will need to purchase a Rachio Outdoor Enclosure to protect your controller from the elements.

Professional Installation

Weve partnered with Certified Rachio Pros in your area to offer exclusive pricing for services. Please use the list below to contact a professional directly. You must be present for the installation. Estimated completion time is 1-3 hours.

Please Note

These are estimated prices based on a traditional installation. If additional installation needs are required, the Certified Rachio Pro will provide a quote.

Contractors available for installations:

Email Support

Genao Lawn Specialist Email - [email protected] Phone - 631-319-0044

Five Towns Sprinkler Service Inc. Email - [email protected] Phone -516-791-5549 OR 516-791-6810

B&A Lawn Sprinklers Email - [email protected] Phone - 631-665-4545

Gary Caparelli Inc. Phone - 917-642-4308 (call or text)

Contractors available for irrigation assessments:

Five Towns Sprinkler Service Inc. Email - [email protected] Phone -516-791-5549 OR 516-791-6810

B&A Lawn Sprinklers Email - [email protected] Phone - 631-665-4545

Gary Caparelli Inc. Phone - 917-642-4308 (call or text)

For more information about irrigation assessments, please email [email protected].

Pre-Appointment Checklist

Onceyou'vescheduled your installation appointment with a Certified Rachio Pro, please follow the steps below before your appointment to ensure a smooth process.

Wi-Fi credentials are required to connect the controller to your Wi-Fi network. Please make sure you have this information handy before your Certified Rachio Pro arrives.

Create your Rachio account at app.rach.io by selecting "Dont Have Account". Use whichever email you prefer.

Download the Rachio app on your phone before your appointment. The app can be downloaded on the App Store and Google Play Store.

Getting Started with your Rachio

Setting up your zones

Step-by-Step Instructions

Begin by selecting Setup Zones during controller setup. The app will work its way through all of your zones, beginning with zone 1.

The app will initiate a 60-second countdown and you will be asked is Zone 1 watering? Click YES if your sprinklers are running. Click NO if the sprinklers in that zonedon'tturn on.

Note: Selecting DISABLE hides the zone from view; it will not be available when adding a watering schedule. Select this if youdon'thave sprinklers in this zone (for example, if you have 7 zones on an 8 zone controller, you would disable zone 8).

Next, its time to configure your zones!

First, name your zone and add a photo for easier identification. Make sure your zone name is easily identifiable.

Based on your location, well select a default vegetation type. If this is incorrect, please choose another option.

Select your sprinkler head type. Most systems use rotor heads and fixed spray heads. Rotors are used to cover larger areas, like front and back yards. Sprays are used to cover smaller distances, like side yards. Each zone should only have one type of sprinkler head. Speak with an irrigation company if you find zones with more than one type. To learn more about installation or get in touch with a Certified Rachio Pro, click here.

Based on your location, well select a default soil type. The soil in your area is mainly sandy loam, but if you know that is incorrect, feel free to choose another option. Note: If you notice your lawnisn'tgetting enough water, you may want to take another look into your soil type and adjust in the app.

Select your lawns sun exposure. How much sun does this zone get? A lot of sun, some sun, a lot of shade, or mostly shade?

Next, youll want to select the slope of this zone to make sure youre watering the perfect amount to avoid runoff. Is this zone flat, or does it have a slight, moderate, or steep slope?

Rinse and repeat! Youll repeat these steps for all of the zonesyou'veenabled. If youd like to see the attributes of your zone again you can head to the Zones tab > Select Setup Zones at the top right to go through the setup process again.

For more information on zone setup, click here.

Video Overview

Creating your schedule - Odd/Even restrictions

What schedule should I choose?

Great question! New York American Water customers are encouraged to select a Flex Monthly schedule. Flex Monthly schedules determine an optimal, predictable monthly schedule. Rachio will automatically adjust your watering intervals and durations to offset seasonal weather changes. To learn more about Flex Monthly, click here.

Nassau County is subject to odd/even watering restrictions. The guidance below provides information on how to set up an efficient schedule that abides by these restrictions.

Note

With Rachio 3, you cannot edit the watering interval after the schedule is created. To edit, you would need to create a new schedule and select the appropriate interval (see below).

Step-by-Step Instructions

In the Rachio app, select the Schedule tab and then tap the blue plus sign to create a new schedule.

Select your schedule type (Flex Monthly).

When asked Which days are you permitted to water?, select Even/Odd interval and click Next.

If your home address is an even number, select Even days; if your home address is an odd number, select Odd days; if your home does not have an address number, select "Even days."

When deciding when to run the schedule select "Start At A Specific Time and choose a start time between midnight and 5 a.m.

Decide if youd prefer any start or end dates. Otherwise, just click next.

Make sure Smart Cycle is selected, then click next.

Ensure all Weather Intelligence skips are selected, then click next to confirm your watering durations and finish creating your schedule.

You can confirm your selection in the Schedule tab.

Resources

Want to know more about what you can do with the Rachio 3 Smart Sprinkler Controller? Check out these helpful resources before your professional installation:

Tips on what you can do with your new Rachio 3

About your Flex Monthly smart watering schedule

Tip

You can also get help right in the Rachio app by clicking on any of the question mark icons that appear (like the one in the upper left corner of the History tab).

Need help?

Have any questions or issues regarding your Rachio 3 Smart Sprinkler Controller? Check out the links below to learn more about the product or get in touch with the team.

Help Center

Community

What's the difference? Manual Delay vs. Manual Skip

Rachio lets you skip or delay watering if needed, and provides a couple of options to choose from depending on your scenario.

Manual Delay/Delay Water

Manual Skip

Manual Delay postpones watering events within 24 hours. Recommended for pushing off or delaying a watering for a certain time period (for example, if you don't want to water during a BBQ or open house).

Skip will remove or skip over the next immediate watering (not multiple watering events). Recommended for skipping a specific schedule run. Can be used to skip watering if you decide your plants have enough water.

Manual Delay/Delay Water

If you would like to set up a manual watering delay, this can be done very easily from the "More" tab of your Rachio app.

Note

Enabling a manual Water Delay will not stop any currently-running schedules; only future schedules will be prevented from running while the delay is active. Additionally, the manualWater Delay will SKIP the watering schedule(s) while active and does not make it up after the delay expires.

How to Set a Water Delay

More tab

At the top of the "More" tab, you will see "Delay Water". Simply click on this and a graphic will appear.

Choose length.

Choose the number of days that you would like to delay watering.

Check status.

Once a length of time is selected, the Delay Water icon will state the date that the delay is set to expire.

Check device updates.

In the "History" tab, you will see a notification for this when a schedule has been skipped.

Tip

Changed your mind and need to cancel a watering delay? Tap "Delay Water" in the More tab, then select "Off" to cancel the delay. Once successful, "Delay Watering OFF" will appear in your History feed.

Note

This feature was formerly called Rain Delay

Manual Skip

If you would like to manually skip a schedule that is due to run, this can be done very easily from the "Home" tab of your Rachio app.

Heads Up!

Manually skipping, then re-enabling a schedule will override any Weather Intelligence checks that would otherwise occur. As a result, skip thresholds may still be met, but the schedule won't skip.

How to Manually Skip A Schedule

Home tab

When on the Home screen, you can scroll to view a list of any upcoming schedules.

Skip

Find the schedule that you'd like to skip and click the button that says "Skip." Your schedule will now be skipped and will show a new "Run" button. You can hit that button if you'd like to reenable the schedule.

Note

You cannot manually skip an hourly interval Fixed schedule.

Note

You can only skip the next occurring schedule. If you need to skip schedules for longer than the next schedule, consider Manual Delay.

Find a Rachio Pro

Interested in the Rachio Wireless Flow Meter, but not sure how to install it? Click the button below to find a local Rachio Pro!

Connect with a Rachio Pro

Important

Rachio recommends professional installation; however, we provide installation instructions for handy people with DIY skills.

Rachio recommends specific installation instructions (see Step 5) based on your pipe size and material. Using any installation methods other than those recommended could damage the Wireless Flow Meter or void the warranty. Using glue of any kind will damage the flow meter.

While installation times average 30 minutes, we recommend allowing 2 hours for completion.

Installing Wireless Flow Meter

Step 1: Make sure your system is compatible

Before proceeding with instructions or cutting any pipe, make sure your system is compatible:

Installation site must be within 300 feet of an installed and set up Rachio 3 Smart Sprinkler Controller.

Backflow preventer and installation area are aboveground (recommended). If you need to install underground, refer to this article for instructions.

The flow meter is not rated for potable water and must be installed after the backflow preventer.

System must have -inch or 1-inch pipe made of either copper, PVC, or PEX.

For 1-inch PVC pipe, 1-inch copper pipe, and -inch PVC pipe, you will need 14 inches of straight pipe between the backflow preventer and valve box.

For -inch copper pipe, you will need 16 inches of straight pipe between the backflow preventer and valve box.

If your system contains any of the following variables, you will need supplemental instructions to complete the installation.

System does not have the minimum required length of aboveground straight pipe

System has an underground backflow preventer

More than one backflow preventer

A pump

More than one controller

Advanced installation for Rachio Wireless Flow Meter

Step 2: Confirm your Rachio 3 is installed and online

Confirm your Rachio 3 Smart Sprinkler Controller is installed and online. If you're unsure if the Rachio 3 is online, go to the Rachio app and confirm the controller status from the Home screen or the "More" tab.

Step 3: Identify pipe material

Identify the material of the pipe between your backflow preventer and valve box:

Copper

PVC

PEX

Note

Not sure what pipe material is in your irrigation system? We recommend a professional installation - request one here!

Step 4: Identify pipe size

Identify the size (1 inch or 3/4 inch) of the pipe between your backflow preventer and valve box. To find your pipe size, look for information printed or stamped on the pipe's exterior, or measure the pipe's diameter.

Note

Not sure what size pipe is in your irrigation system? We recommend a professional installation - request one here!

Step 5: Select specific installation instructions

For a successful installation, you must refer to the installation instructions matching your system (linked below). Don't miss a step! Carefully review and follow all instructions.

WARNING

Do not glue fittings into the Rachio Wireless Flow Meter. The flow meter is made of ABS plastic and can be damaged if the wrong solvent is used. The fittings recommended do not require glue and are easy to install.

Combine the pipe size with the pipe material identified above, then click the matching link below for installation instructions specific to your system:

1-inch copper

inch copper

1-inch PVC

-inch PVC

1-inch PEX

-inch PEX

For underground installation instructions, go here

Video Guides

Want to preview the installation steps? Check out our example videos for aboveground and underground installation. Note that instructions and required fittings will vary depending on your pipe size and material - select your specific installation instructions above for details.

Aboveground Installation & Calibration

Underground Installation & Calibration

User Installation Video

Watch the video below to see how Rachio user HandyDadTV installed his Wireless Flow Meter!

Related Articles

For more information on the Rachio Wireless Flow Meter, visit the following Help Center articles:

Rachio Wireless Flow Meter FAQ

Rachio Wireless Flow Meter Shopping Guide

Basic Wi-Fi Troubleshooting

Tip

Is your controller offline? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly fix it. Need additional help? Check out this article to get back online!

Note

While offline for long periods, your controller will run the last saved schedule created in the Rachio app.Any updates/changes to these watering schedules will upload to the controller the next time it reconnects with the cloud. However, while the controller is offline, it cannot receive schedule updates, skip watering times due to rain or freeze delays, or be run manually.

While offline for long periods, your controller will run the last saved schedule created in the Rachio app.Any updates/changes to these watering schedules will upload to the controller the next time it reconnects with the cloud. However, while the controller is offline, it cannot receive schedule updates, skip watering times due to rain or freeze delays, or be run manually.

For more details on backup schedules, please refer to our support article: Whatifmycontrollergoesoffline?

Quick Overview

Things you'll need, in order to troubleshoot:

Network Name (SSID) and Password are needed (open networks should not be used).

Network must be running on 2.4 GHz or dual band(separated bands are recommended, while "blended" [2.4 / 5 GHz] networks are not recommended).

Network must use WPA or WPA2 Personal security encryption. This helps ensure your network and connected devices stay safe while online. Rachio will not connect or display without this.

Note the light code the controller is flashing. Refer to links in Step 4.

Step-By-Step Troubleshooting

Update Wi-Fi

Have any of your network settings changed? (SSID / Password) If so, update your Wi-Fi network. From your App Homepage go to Device Settings > Update Wi-Fi Network and follow the steps provided. Please be sure to enter your network password correctly including uppercase, lowercase, and any other special characters as the network credentials are case sensitive.

Check Network

No recent network changes? Next, check your network. Are other connected devices offline? Restart your router. Unplug your router, wait for 15-30 seconds, and plug your router back in.Once you have done this make sure that other devices connect to your Wi-Fi network.

Router Firmware

Double check to see if your router firmware is up to date. If you purchased your router through your internet service provider (ISP), please contact your internet service provider'stechnical support to confirm that all firmware is up to date.If you purchased your router yourself, refer to the manufacturer's technical support documentation and resources for instructionsto update.

Unplug / Power Cycle Rachio device

Try manually power cycling your controller.Unplug the power cord from your Rachio, wait 10 seconds, then plug it back in. Take note of the light code the controller is flashing.

Light Codes:

Generation 1

Generation 2

Troubleshoot / Strengthen Wi-Fi Signal

Check for any sort of wireless interference that could be interrupting the router's communicating with the controller, or any other device in your house for that matter. The biggest contributor to connectivity issues, from years of evidence,is often the placement of your controller in relation to your router. Materials in your home can interfere with the connection between your router and your controller, resulting in intermittent connectivity or unexpected disconnections.

Interference:

Low

Medium

High

Very High

Material:

Wood

Water

Plaster

Metal

Synthetics

Brick

Concrete

Glass

Marble

If there are any materials that could be causing interference, you may want to consider moving your router to a new location. This doesn't mean that you have to move the router to a completely different room or location in your house; sometimes moving the router to a different location within the same room will help. Consider moving the router out from underneath/behind a desk or cabinet.

Another option is to purchase a Wi-Fi extender or booster. An extender, or booster, will provide a device that was out of range of the router, or that had a poor signal strength, a stronger one. In addition, a power line adapter can be very beneficial. Power line adapters turn your homes electrical wiring into network cables. We advise browsing Amazon or Best Buy for the purchase of an extender or a power line adapter.

Go to Top ^

Need more help?

If none of the solutions above work, please refer to the following article: advancedofflinetroubleshooting.

The Rachio app has a new look!

Check out this article for details on what to expect with version 3.13 of the app.

Rachio App Updates

Our latest app brings new features and improved design to make smart watering better than ever. Read on for a high-level tour through the latest and greatest from Rachio. For details on the most recent releases, visit the changelogs for iOS and Android.

How to update to the latest app

For instructions on how to update to the latest Rachio app, go here. Note thatRachio 3.0 mobile app and higher requires a phone or tablet running iOS 10.3 or higher, or Android 4.4 or higher.

Whats New

Wind Skip. The newest addition to our Weather Intelligence family! Prevent waste by skipping waterings when high winds are likely to disperse water intended for your plants. If wind speeds exceed your predetermined threshold, Rachio will automatically skip your scheduled watering. Learn more about Wind Skip here.

here

Navigation Bar. Our new navigation bar (found at the bottom of your app screen) consolidates the most important pieces of the app into one place. Navigate with ease to Home, Schedules, Zones, History, and More!

Quick Run remote. The Quick Run remote now offers more control than ever before! Need to manually pause a watering so your dog doesnt get wet? Want to skip or re-run a zone during test runs? Looking to pause your sprinklers to save water pressure during your morning shower? Locate Quick Run (available within the Home screen in the Home tab) to explore these functions and more. Find additional details here.

History. See watering history, Weather Intelligence skips, schedule updates, and controller updates all in one conveniently consolidated History feed (within the History tab). See more here.

Other Changes

Saturation Skip. Our new name for the old Weather Intelligence favorite, Climate Skip. Saturation Skip uses zone settings like soil and vegetation type, as well as previous waterings and forecasted weather to calculate predicted soil moisture levels and skip waterings anytime your lawn can tap into available groundwater. Learn more about Saturation Skip here.

Weather Intelligence. Saving watering is easier than ever! Update Weather Intelligence features on all schedules at once by selecting Weather Intelligence in the More menu. Learn more about Weather Intelligence here.

Cycle and Soak.Our Smart Cycle technology, which prevents runoff and improves plant health, has been enhanced to water more intelligently. Go here to find out more.

Account Settings. Need to make updates to your account? Edit settings under the More menu.

Standby Mode. Shutting down your sprinkler system for the winter? Place your controller in Standby Mode to disable all active schedules while keeping your controller online to receive updates for next spring. Find this setting under the More tab, and learn more about Standby Mode and controller statuses here.

Quick Run. Water your way. Quickly and easily run one or more zones for any time desired by selecting the remote from the Home menu.

Log out. Find this under account settings in the More menu.

Exact, minute-by-minute usage. Your usage is now automatically reported in minutes of run time for increased accuracy. For more information on estimated water use, or to change your usage to gallons, go.

Need Help?

Rachio Support is now at your fingertips:

Easily access our Help Center and recommended support articles from the "More" tab.

Contact Rachio Support within the app! Tap the help icon in the upper right corner on any screen, then select Contact Us to submit a ticket.

Video Guide

Are you a visual learner? This short one-minute video will walk you through Rachio's Rain &Freeze Skip Weather Intelligence features and will provide some guidance on how to use them.

Rain Skip FAQ's

What is Rain Skip?

Rain Skip saves you water by skipping watering schedules before it rains, ensuring that your yard never wastes a drop!

How does Rain Skip work?

Rain Skip checks the weather one hour before your watering schedule starts. Any time a schedule's preselected rainfall threshold is met using observed and forecasted rainfall (rainfall in the last 24 and the next 24 hours), the watering schedule is skipped. For example, if you have your rain threshold set to 0.5", and it rained 0.25" in the last 24 hours and is expected to water more than 0.25" in the next 24 hours, your schedule will be skipped.

Do I need a physical rain sensor for Rain Skip?

Nope! Rain Skip uses the weather reported from your preferred weather station to make smart decisions in real time.

Does Rain Skip actually save water?

Yes! Rain Skip saves the average homeowner thousands of gallons of water as it skips schedules BEFORE it rains. Rain Sensors only skip schedules AFTER it has rained, as it needs to physically "feel" rain. Rain Skip makes use of free water from Mother Nature.

Rain Skip triggered a schedule skip, but it didn't rain. What's the deal?

Just like the weatherman, not all forecasts are accurate. Rain Skip is only as smart as the data it receives from the connected weather station. The schedule creator defaults the skip threshold to 1/8". If you wish to save the maximum amount of water and want to skip whenever possible, set the threshold to 1/16" (trace rainfall).

Rain Skip did not activate even though it rained, what gives?

There are a few hiccups that may have occurred. Check to make sure that your controller was connected before and during the scheduled run. If the controller was offline, a weather check would not have been able to be completed.

You can also check your weather station - is it reporting inaccurate information? If it shows no precipitation, there would be no reason for Rachio to skip the schedule. If you find issues with your weather station, choose a new station and let us know that you're seeing issues with your old station.

The weather reports for my house are often inaccurate. Should I use Rain Skip?

We think so, but you know your lawn and local weather best. The Rachio app will default to the closest National Weather Station in your area. Often times, there are Personal Weather Stations (PWS) that are closer to your house. These might better represent your local micro-climate. In these instances, we can recommend looking into a rain sensor to offset the data received if you feel the closest station isn't representative of what your home typically sees.

I have two controllers - why did Rain Skip behave differently on each?

Forecasts can change in a matter of hours, so if those controllers have different schedule start times, weather will be reported at different times. While one check may say rain when checked at 8:00, the other may not when checked at 8:30.

How do I adjust my Rain Skip threshold?

As a Weather Intelligence feature, Rain Skip can be edited from the Weather Intelligence tab. Any changes to your Rain Skip threshold are global, meaning that edits to this threshold will be made across all your schedules in just a couple of steps.

"More" tab

In the Rachio app, find the navigation bar at the bottom of your screen and select the "More" tab.

Select "Rain Skip"

Select "Weather Intelligence" and then find "Rain Skip."

Edit threshold

To edit the Rain Skip threshold, click the inches of rainfall (or the arrow next to it) and choose the new threshold at which you would like your schedules to skip waterings.

Compare Rachio controllers

Want to see how Rachio 3 stacks up against our previous controllers? Need to compare our products? Here's your one-stop-shop!

rachio.com/store

Generation 1

Generation 2

Rachio 3

Wireless Flow Meter

Works with almost any existing sprinkler system.

Controller installation in under 30 minutes. No special tools or expertise required.

Control and monitor watering from the Rachio App on your smartphone or directly from the controller.

Compatible with smart home platforms like Nest, Amazon Alexa, Google Assistant and more.

Standard Weather Intelligence with Rain, Freeze, Wind, Saturation Skips and more.

Supports 2.4 GHz Wi-Fi.

Available in 8 or 16-zone models.

Optional waterproof outdoor enclosure available.

Premium Weather Intelligence Plus (hyperlocal accuracy, continuous monitoring, comprehensive data).

Supports dual-band Wi-Fi (2.4 GHz & 5 GHz).

Easy-press connectors, 14 & 18 gauge wire support.

On-unit Run, Pause and Skip buttons.

Compatible with Rachio Wireless Flow Meter.

Leak detection and blockage notifications.

Low-flow leak detection with highly-accurate Vortex technology.

Instant zone shut-off triggered by leak detection.

Precise outdoor water usage monitoring.

Purchase your controller

Ready to buy? For the latest deals, head to

Note

Rachio Generation 1 is no longer in production or for sale at Rachio.com

More tips to get you started

Finished installing your Rachio 3 ? Now for the fun part! Your Rachio 3 Smart Sprinkler Controller can do more than just run your sprinkler system. Lets start exploring!

Control your system remotely

Whether youre at work or traveling the world, you can control your Rachio right from your phone.

Keep an eye on how your system is running via the History tab.

Manage monthly usage and upcoming schedules in the Home tab.

Manually run any of your zones with the Quick Run feature.

Delay watering or put your controller in Standby Mode in the More tab.

Share access with a neighbor, renter, landscaper, or whomever youd like with Limited and Complete Access.

Tour more of our apps latest and greatest features here !

Integrate your smart home

Smart home fan? Us too! We can integrate with (most) of your favorite smart home products to help make your life easier. We integrate with:

Nest

Amazon Echo

Apple HomeKit

Google Home

IFTTT

+ more!

Optimize your watering

Well be honest - our schedules are in-depth and can seem a bit confusing at first. Butdon'tworry, youll be a pro at optimizing your watering in no time. We suggest you take a look at these articles to start.

Flex Daily Schedule FAQ - Learn about our Flex Daily Schedule (aka, the most fun!).

Flex Monthly Schedule FAQ - Learn about our Flex Monthly Schedule

Fixed Schedules FAQ - Learn about our Fixed Schedules. These are great for those of you with watering restrictions!

You can find a lot more information on schedules here.

Bonus Tip

Feeling overwhelmed, or not sure how to get started? Head to our community to ask questions and learn from our lawn aficionados!

Pair with Rachio Wireless Flow Meter

Paired with the the Rachio 3, the Rachio Wireless Flow Meter will give you:

Leak detection and blockage notifications

Low-flow leak detection with highly-accurate Vortex technology

Instant zone shut-off triggered by leak detection

Precise outdoor water usage monitoring

You can learn more about our Wireless Flow Meter at the links below:

Quick Start Guide

Tech Specs

Helpful resources

Connect With Our Community

The Rachio Community is full of Rachio owners, Certified Rachio Pros, Rachio Power Users, the Rachio Team and more! Everyone is there to learn, teach, and talk about everything Rachio! Its a great place to ask questions, get tips, and get to know other users and members of the Rachio squad. Its a pretty tight community, so feel free to introduce yourself when you join.

Insider Secrets

Our community is full of users who have kindly provided their best insider secrets from their longtime Rachio use. Discover what tips, tricks, and secrets they have up their sleeves. Already have some tips of your own? Share them here. Whats Your Rachio Secret?

Need More Help?

Were extremely proud of our support team, andthey'rehere to help! Choose your preferred method of communication below:

Help Center

Facebook

Twitter

During our summer hours (April - September), Rachio support is available 8am-5pm (MST), 7 days a week. We are open Memorial Day, Independence Day and Labor Day.During our winter hours (October - March), Rachio support is available 9am-5pm (MST), Monday through Saturday. We are closed Thanksgiving, Christmas, and New Years.

Rachio social media support has limited hours, so reach out via phone or email if you need a more immediate response.

Welcome to the Rachio family!

Can I control my watering when I'm not on myWi-Fi network?

Yes, you can! Once your Rachio controller is connected to your home's Wi-Fi network, you can control itfrom practically anywhere as long as you're connected to the internet (through your data plan, another Wi-Fi network, etc).

Where can I login?

Just like an email account, you can login from anywhere withyour emailand password. Open the Rachio app, login, and get watering!

this article for more information

Above: Wireless Flow Meter on 3/4-inch copper pipe with fittings

Lets get started!

The first part of this manual is designed to set you up for a successful installation. Before any pipe is cut:

Ensure system compatibility.

Gather all required parts and tools.

Scan the installation instructions to preview the requirements and what you will be expected to do.

Important

Rachio recommends professional installation ; however, we provide installation instructions for handy people with DIY skills.

Rachio recommends specific installation instructions based on your pipe size and material. Using any installation methods other than those recommended could damage the Wireless Flow Meter or void the warranty. Using glue of any kind will damage the flow meter.

While installation times average 30 minutes, we recommend allowing 2 hours for completion.

If you cannot complete any of the steps, we recommend a professional installation. Need a professional? To find a Rachio Pro, go here.

Make sure your system meets the installation requirements:

Installation site must be within 300 feet of an installed and setup Rachio 3 Smart Sprinkler Controller.

Backflow preventer and installation area must be above ground (recommended).

The flow meter is not rated for potable water and must be installed after the backflow preventer.

System must have -inch or 1-inch pipe made of either copper, PVC, PEX, or SDR9 Poly.

For 1-inch PVC pipe, 1-inch copper or Poly pipe, and -inch PVC pipe, you will need 14 inches of straight pipe between the backflow preventer and valve box.

For -inch copper or Poly pipe, you will need 16 inches of straight pipe between the backflow preventer and valve box.

If you have more than one Rachio 3 controller, more than one backflow preventer, or a pump, visit rachio.com/flow-advanced.

Attention

The following Rachio Wireless Flow Meter installation instructions are intended only for irrigation systems with 3/4 inch copper pipe.

If your system uses a different pipe size and/or material, please visit rachio.com/flow for instructions tailored for your system.

Whats in the box

Rachio Wireless Flow Meter

Battery cover

4 screws

2 AA batteries (do not install batteries until prompted)

What youll need

Note

Installation instructions are intended only for use with required fittings.

Required fittings (listed below)

Recommended manual pipe cutter (listed below)

Required pipe transition

Sandpaper or deburring tool

Fine point permanent marker

Stick ruler

Phillips screwdriver

Smartphone or tablet

Required parts and fittings for 3/4-inch copper

Required fittings:

One, -inch copper to 1-inch copper Sharkbite fitting

Sharkbite brand,SKU # U060LF.Available at Home Depot, Supply House, and Amazon.

Purchase from Supply House

One,1-inch copper to 1-inch PVC Sharkbite fitting

Sharkbite brand, SKU # UIP4020. Available at Home Depot, Lowe's, Supply House, and Amazon.

Purchase from Home Depot

Purchase from Amazon

One,1-inch PVC to -inch copper Sharkbite fitting

Sharkbite brand, SKU # 25551LF.Available at Home Depot, Lowes, Supply House, and Amazon.

Purchase from Home Depot

Purchase from Amazon

Note

Make sure to only use the Rachio required fittings listed here. The Wireless Flow Meter is not compatible with Sharkbite fitting # U060LFZ, as it is intended for CTS sized pipe (while the flow meter is sized for NPS).

Required pipe transition:

A 6-inch cut piece of 1-inch copper pipe, available at any Home Depot (you may need to purchase a longer piece and cut it yourself).Note:For accurate flow measurement, there must be 6 inches of 1-inch pipe before the Flow Meter. Do not attempt to bypass adding the 1-inch transition pipe, as this piece is essential for proper installation.

Recommended pipe cutters:

For copper pipe: 1 in. Copper Tubing Cutter. Do not use a hacksaw or PVC ratcheting pipe cutter. Available at Home Depot and Amazon.

Take Note

Important

Using installation methods other than those recommended in this manual could damage the Wireless Flow Meter or void the warranty.

Warning

Inserting your fingers into the Flow Meter or fittings can damage equipment or cause personal injury.

Once attached, fittings cannot be removed from the Flow Meter, but may be removed from the pipe using fitting removers.

Using glue of any kind could damage the Rachio Flow Meter.

Need some help?

Check out our Help Center

Give us a call: 1 (855) 300-3569

If youre unable to complete any of the installation steps, we recommend a professional installation. To find a Rachio Pro, go here.

Video Guide

Are you a visual learner? You can preview the installation method in our video. Note that these instructions are specific to 1-inch copper pipe installations - fittings, tools, and pipe configuration will vary according to your system setup.

Installation Instructions

Tip

Don't miss a step! For a successful installation, review and follow all instructions carefully before installing your Wireless Flow Meter.

Step 1: Pair Flow Meter

Take the Wireless Flow Meter to the backflow preventer where it will be installed.

Do not put the batteries in the Wireless Flow Meter until prompted.

Open the Rachio app. From the "More" tab, select "Accessories," then add the Rachio Wireless Flow Meter. You will be guided through the pairing process and then prompted to continue installationusing this digital manual.

Step 2: Turn water off

Turn off water to the irrigation system at the backflow or at the main shut-off.

Drain the system by running any two zones for one minute each using the Quick Run feature in the Rachio App.

Step 3a: Connect fittings

Push the -inch copper to 1-inch copper Sharkbite fitting onto one side of the copper pipe transition (the 6-inch cut piece).

Push the 1-inch copper to 1-inch PVC fitting onto the other side of the copper pipe transition.

Important: Push the 1-inch PVC to -inch copper Sharkbite fitting onto the end of the flow meter so that the arrows on the flow meter point to the fitting.

Use a twisting action until the pipe or flow meter are seated against the thin ring (tube stop) inside the fittings.

Step 3b: Connect the copper transition and the flow meter

Push the 1-inch Sharkbite fitting on the transition pipe onto the flow meter.

Use a twisting action until the flow meter is seated against the thin ring (tube stop) inside the fitting.

Step 4: Measure and cut pipe

Instructions for cutting -inch copper

Identify 16 inches of continuous straight pipe between the backflow preventer and the valve box.

Mark 2 inches after the start of continuous pipe (this is often after a joint); this will be the top cut.

Mark 13 inches after the first mark; this will be the bottom cut.

Put a small X next to the first two marks.

Mark 1 inches above the top mark to indicate insertion depth.

Mark 1 inch below the bottom mark to indicate insertion depth.

Accuracy is important here! Measure twice, cut once.

Step 5: Cut and clean pipe

Make a clean, straight cut on the two innermost marks (denoted with Xs).

First, cut the top innermost mark.

Next, cut the bottom innermost mark.

Do not cut the pipe on the outer insertion marks.

Some water may leak out of the cut.

Use the deburring tool or sandpaper to remove rough edges and debris inside and outside the pipe.

Step 6: Install the flow meter

Important: Install so the arrows on the side and face of the Flow Meter are oriented with the direction of water flow. (Water flows towards the valve box; towards the ground.)

Push the flow meter, fittings, and pipe together firmly while twisting the fittings to the insertion marks.

All Rachio recommended fittings swivel 360, allowing for easy directional adjustment of the flow meter after installation.

Step 7: Turn water on

Turn the water back on.

Check installation site for leaks. If there is a leak, turn the water off and make sure the fittings are pushed up to the body of the flow meter and insertion marks. If the leak cannot be remedied, visit rachio.com/leak.

Step 8: Calibrate zones for leak detection

To enable real-time leak detection, you must calibrate the Rachio Wireless Flow Meter. In the apps "More" tab, select "Accessories," then select the Rachio Wireless Flow Meter. Follow the app instructions to calibrate.

Check your email for tips on monitoring water flow and leak detection with your Rachio Wireless Flow Meter.

Congrats, you did it!

Your flow meter is now reporting actual water usage and monitoring for leaks. Want to explore Wireless Flow Meter notifications and what they mean? Check out !

LVMWD Smart Sprinkler Controller Program

For a limited time only, qualified Las Virgenes residents can receive a Rachio 3 Smart Sprinkler Controller and professional installation (up to a $750 retail value) at no cost to you!*

*Qualified residents with more than 16 zones can also receive a second controller for the discounted price of $74.99.

[email protected]

What is the LVMWD program?

In partnership with Las Virgenes Municipal Water District, this limited-time program encourages homeowners to maximize watering efficiency with the Rachio 3 Smart Sprinkler Controller.

If you received confirmation from Las Virgenes Municipal Water District that you are eligible for a Rachio Smart Sprinkler Controller, you're in luck! Read on for details on this special offer.

What can you do with a Rachio 3 Smart Sprinkler Controller?

Rachio is a water, time, and money saving sprinkler controller that gives you access to sprinkler system settings and water usage information at your fingertips. Check on and run your sprinklers from anywhere in the world on your smartphone (or with our web app). Rachio is so intelligent that it skips waterings when you have plenty of moisture in your soil. It automates the amount of water your vegetation needs to stay healthy and green, and integrates with many other smart home products! With leading smart watering control and hyperlocal Weather Intelligence Plus, the Rachio 3 helps you monitor and manage your outdoor water use.

Product Details

Rachio 3 Smart Sprinkler Controller

The Rachio 3 Smart Sprinkler Controller raises the smart watering bar with foolproof installation, dual-band Wi-Fi and an expressive light bar. Rachio 3 is the only controller equipped with hyperlocal Weather Intelligence Plus and Rachio Wireless Flow Meter compatibility.

FAQ

What if I have more than 16 sprinkler zones?

For systems exceeding 16 zones, an additional controller is required, for which the customer will be charged $74.99.

How will I receive my Rachio products?

Our installation partner Valley Soil will provide the Rachio 3 controller at your installation appointment. Some customers may also be eligible for a Rachio Wireless Flow Meter, dependent on sprinkler configuration and as determined by the professional installer.

Can I install the Rachio 3 controller myself?

No, you must schedule a professional installation to receive your free Rachio 3 Smart Water System.

How long does a professional installation take?

While installation times vary based on your sprinkler system setup and pipe configuration, installations average 90 minutes for an 8-zone controller and 120 minutes for a 16-zone controller.

How can I cancel or reschedule my appointment?

If you need to cancel or reschedule your professional installation, you can do so using the Cancel/Reschedule link in your appointment booking confirmation email.

If you need to cancel or reschedule your professional installation within 48 hours of your appointment, please contact [email protected]

Why do I need to be present for the professional installation?

Your Wi-Fi credentials are required in order to install the Rachio 3 Smart Sprinkler Controller. In addition, our professional partners will show you how to use the new system after installation.

Is this my only chance to claim this offer?

This offer is only available for a limited time. Once all offers have been redeemed, you can choose to sign up for our waiting list to be notified if the program reopens.

Who will be installing my Rachio products?

Weve partnered with Valley Soil - a local, Rachio-trained company - to provide professional installation.

Is this a legitimate program?

Yes, you can see more at https://go.rachio.com/lvmwd/

What are the program eligibility requirements?

Eligibility Conditions

LVMWD will confirm eligibility to participate in the program based on the following conditions, and as otherwise determined by LVMWD, to preserve the safe operation of the Districts water system and system components.

Applicant must be a customer of the District that has not received an irrigation controller rebate from the District in the last five (5) years; and must be the property owner at the premises associated with the LVMWD account and which must be a single-family residential property; and applicant must maintain a valid LVMWD account in good financial standing; and have an existing, functioning in-ground irrigation system and not have a weather-based controller installed at the property.

For more information, view the complete Customer Participation Agreement.

Resources

Want to know more about what you can do with the Rachio 3 Smart Sprinkler Controller? Check out these helpful resources before your professional installation:

Tips on what you can do with your new Rachio 3

About your Flex Monthly smart watering schedule

Need help?

For support, contact

Green Light = Standard Operation

Color Codes

> Quick Flash |BlinkUp Successful

here

Green

Off

Green

Off

Green

Off

> Long Blink |BlinkUp Successful (newer firmware)

Green

Off

> Steady Blink |Connected to server

Green

Off

Green

Off

Green

Off

> 1 Long 1 Short |Downloading update

Green

Off

Green

Off

Green

Off

Green

Off

> Solid Green |Installing update

Steady green light (entire duration of update install)

Here are few things to consider:

Green means go! If your WiFi light is green (solid or blinking) after BlinkUp, your Rachio Gen1 is all set up.

Once the Gen1 is connected to your network, it may want to download an update immediately.

Your Rachio app cannot communicate with controllers that are updating. If you're seeing a "connection failed" notice after BlinkUp, or when otherwise communicating with your device, you may have to wait a bit or simply refresh the app. ( or force-close it )

Experiencing a Different Light Code?

Click to return to the list of Gen 1 light codes.

Note

This article focuses on Weather Intelligence, which is available on all Generation 1 and Generation 2 Rachio controllers. If you have a Rachio 3, check out our article on Weather Intelligence Plus, the new and improved feature available on all Rachio 3 Smart Sprinkler Controllers!

Overview

Weather Intelligence consists of different features that act as weather triggers to skip the watering schedule or adjust watering durations. The schedule creator enables all of these settings by default.

Note

Editing these settings after schedule creation is easily done, on a per-schedule basis, using the "Schedule" tab in the navigation bar and selecting the schedule you want to edit.For details, please see: How do I edit a schedule?.

Video Guide

Are you a visual learner? The following three minute video will walk you through Rachio's Weather Intelligence features, and will provide some guidance on how to use these features.

Weather Intelligence FAQ

How exactly does it work?

Our servers get weather reports from our weather service, detailing the weather conditions before the watering time, checking 12 and 1 hour before the scheduled run. If these meet or exceed your pre-set threshold(s), the watering time is skipped (doesn't run that time).

App Settings FAQ

Rain Skip

This feature will skip the watering schedule when it's raining; if the precipitation threshold is or will be met at the time the schedule starts, the schedule will be skipped. You can change this threshold under Weather Intelligence in the "More" tab. For more details, please see: Rain Skip FAQ.

Wind Skip

This feature is the newest addition to our Weather Intelligence family! Prevent waste by skipping waterings when high winds are likely to scatter water intended for your plants. If wind speeds exceed your predetermined threshold, Rachio will automatically skip your scheduled watering.You can change this threshold under Weather Intelligence in the "More" tab. For more details, please see: Wind Skip FAQ.

Seasonal Shift

This feature will update your schedule durations on a monthly basis to offset seasonal weather changes. In short, durations increase from winter to summer and decrease from summer to winter.For details, see article: Seasonal Shift FAQ.

Saturation Skip

This feature will skip the watering schedule anytime the soil moisture balance of ALL zones will stay above the allowed depletion threshold between until the next scheduled watering.For details, please see: Saturation Skip FAQ.

Freeze Skip

This feature will skip the watering schedule based on the observed temperature; if the temperature threshold at or below at the time the schedule starts, the schedule will be skipped.You can change this threshold under Weather Intelligence in the "More" tab. For more details, please see: Freeze Skip FAQ.

What should I set the Rain Skip threshold to?

This is a user preference. The schedule creator defaults this setting to .125". If you wish to save the maximum amount of water and want to skip whenever possible, set the threshold to .0625" (trace rainfall). If you water infrequently you might want to skip only when there's been a good rain, set the threshold to 1".

How do I know if my watering time was skipped because of Weather Intelligence?

You will get a notification on your mobile device and an email to your account if you have notifications enabled. You can also see these notifications in the "History" tab of the Rachio App.

Can I turn off Weather Intelligence emails & notifications?

You betcha. From the "More" tab, click on "Account Settings", then "Notifications".For details, see article: .

Summary

In this article, we'll walk you through the basics of winterizing your irrigation system and explain why its recommended for optimal watering performance. Check out our winterization video below to learn how to winterize with Rachio controllers and Wireless Flow Meters.

Tip

Do you have a Rachio Wireless Flow Meter installed in your system?Unlike most wired flow meters, the Rachio Wireless Flow Meter contains no moving parts and can safely withstand a blowout.

Video Guide

Rachio makes it easy to prepare your smart sprinkler system for winter and avoid freezing pipes. Watch this video to see how a winterization blow out works seamlessly with Rachio Smart Sprinkler Controllers and Wireless Flow Meters.

Why Winterize? Winterization Basics

If you live in a climate that experiences freezing temperatures, winterization is an important step in caring for your irrigation system and your Rachio Smart Sprinkler Controller.Winterization is necessary in colder climates where pipes can freeze and burst if water remains in the system.

While you can manually drain the water from your system to help prevent freezing, some water can still remain and damage pipes. If all the water is not removed, you could have significant damage waiting for you in the spring.To protect your sprinklers from freeze damage, we recommend a sprinkler winterization (also known as a "blowout").

Steps to Winterizing

Step 1: Drain your pipes

Before scheduling a blowout, check the following:

Do you have any above ground piping?

Do you have an RP (Reduced Pressure) backflow, or a PVB (Pressure Vacuum Breaker) backflow? These above ground irrigation system pieces are especially vulnerable to freeze and can be costly to fix. Cracked pipes and broken backflow preventers are a pain that no homeowner wants to deal with.

If your system includes these components, we recommend scheduling a sprinkler blowout with a RachioPro prior to your first freeze. Check to see when your area typically experiences freezing temperatures using the map below:

Connect with a Rachio Pro

Map Source: The Weather Channel

Before the blowout, drain the external pipes that are subject to freeze first. To speed up the blowout process, share access of your Rachio controller with your irrigation professional. Click this link for more information.

Step 2: Blowout underground pipes

Sprinkler blowouts are an affordable way to prevent costly springtime repairs.A blowout is the process of removing water from external pipes and underground lines. This is performed by opening each zone and blowing air through the lines.

Rachio recommends hiring an irrigation professional for a blowout if your sprinkler system needs winterizing.Without professional equipment and expertise, the process can be time-consuming and could evencause system damage.

Find a Rachio Pro

Need to find an irrigation professional? Click the button below to find a local Rachio Pro!

Step 3: Put your Rachio into "Standby" mode

After the blowout is completed, there are a couple steps you will need to take in getting your Rachio bundled up and ready for winter. We recommend the following standby procedures to prepare for the colder months and get your controller ready for hibernation.To winterize your Rachio, simply place it in standby mode within the app. From your Rachio App Menu tab, select Standby Mode. Now your Rachio is ready for the cold months ahead!

Tip

While all watering schedules are paused during standby mode, you can still manually run zones using the Quick Run feature.

Can't find the app? No sweat.

The Rachio app is available at no cost for Android, iOS, and web. View the options below to download the latest version.

Requirements

The Rachio app requires a phone or tablet running 10.3 or higher on iOS and 4.4 or higher on Android.

Apple's App store

iOS (iPhone / iPad ) devices

Please visit this link, or click the button below. Note that the Rachio app requires a phone or tablet running 10.3 or higher on iOS.

Note

The app is listed under "iPhone apps", as it is optimized for iPhone.

The Rachio app is now supported on iPad!

Google Play

Android devices

Please visit this link, or click the button below.Note that the Rachio app requiresa phone or tablet running 4.4 or higher on Android.

Note

Please ensure the app is compatible with your device. If you are logged in to your google account, and have synched your device to that account, the page will validate this for you. If you are unable to see the app in the Play Store, try searching for "Rachio".

Amazon App Store

Android devices

Please visit this link, or click the button below.

Soil Sensor FAQ

One of the most important concepts to understand with soil sensors isproper installationand accurate reporting of ONE sensor to manage an entire landscape.

A single sensor can be used to control the irrigation for many zones (where an irrigation zone is defined by a solenoid valve) OR multiple sensors can be used to irrigate individual zones. In the case of one sensor for several zones, the zone that is normally the driest, or most in need of irrigation, is selected for placement of the sensor in order to ensure adequate irrigation in all zones. Many lawns have multiple micro-climates that they need to account for; from south-facing and full sun to north-facing with a slope, a mesh network of sensors is the best approach for a true closed loop feedback of your lawn's health.

Wired Soil Sensors

The Rachio controller can be set up with a wired soil sensor to achieve bypass scheduling.

Please keep in mind some general rules for the burial of the soil moisture sensors, which include:

Bypass scheduling issimilar to that of a rain sensor; it interrupts the common wire and prohibits the controller from watering.

Soil in the area of burial should be representative of the entire irrigated area.

Sensors should be buried in the root zone of the plants to be irrigated, because this is where plants will extract water. Burial in the root zone will help ensure adequate turf or landscape quality. For turf grass, the sensor should typically be buried at about three inches deep.

Sensors need to be in good contact with the soil after burial; there should be no air gaps surrounding the sensor. Soil should be packed firmly but not excessively around the sensor.

If one sensor is used to control the entire irrigation system, it should be buried in the zone that requires water first, to ensure that all zones get adequate irrigation. Typically, this will be an area with full sun or the area with the most sun exposure.

Sensors should be placed at least 5 feet from the home, property line, or an impervious surface (such as a driveway) and 3 feet from a planted bed area.

Sensors should also be located at least 5 feet from irrigation heads and toward the center of an irrigation zone.

Sensors should not be buried in high traffic areas to prevent excess compaction of the soil around the sensor.

What soil sensors does Rachio support?

Similar to Rain Sensors, the Rachio Controller is compatible with most soil sensors. Wiring for common sensors can be found below. If you need help wiring or configuring your soil sensor, please contact [email protected].

Toro Soil Sensor

RAIN BIRD SMRT-Y Sensor

Activate in the Rachio app

To activate your soil sensor within the Rachio app, got to "More", "Accessories", then select the sensor terminal your sensor is connected to (either S1 or S2). Then, toggle the sensor on (the toggle will show green when on) and make sure the sensor type is listed as "Rain" (NOT "Flow").

What are flow notifications?

If you have a wired flow meter or Rachio Wireless Flow Meter installed with your Rachio controller, you can receive notifications to alert you of potential problems with your system.

Notifications can appear as push notifications, emails, in-app notifications, and events within the History feed.

Note

Some notifications are exclusive to Rachio Wireless Flow Meter and will not appear with wired flow meters. See below for details.

Why are flow notifications important?

Notifications should be relatively rare, but they are essential for alerting you to expensive or damaging issues related to flow rates or leaks. As a user, you cannot turn off flow notifications, as they are an essential piece of the flow monitoring process and crucial in alerting you if something is wrong. If you find that notifications are too frequent, you may adjust your thresholds to decrease your flow meters sensitivity.

What types of flow notifications may I receive?

There are several types of notifications. Some, like a high-flow leak, may require immediate attention.

Find a Rachio Pro

Received a leak notification, or found another issue with your sprinkler system? Click the button below to find a local Rachio Pro!

Connect with a Rachio Pro

Types of notifications:

High-flow leak with auto shut-off. This alerts you to a high-flow leak and any zones that have been disabled to protect against the leak.

here

High-flow leak without auto shut-off. This alerts you that a high-flow leak has been detected. If auto-shutoff is disabled, the problem zone will continue to run.

Low flow. This alerts you to any low flow observed outside of your set thresholds. This could deprive your landscape of necessary water or damage your system, so we recommend disabling the zone and attempting to resolve the issue.Check for common causes such as:

Root crush (where tree roots grow around a pipe and squeeze it closed)

Obstruction of sprinkler head

Low water pressure

Inactive Flow / Flow detected when no zones are running. This alerts you to flow detected while your sprinkler system is not currently watering (either scheduled or manual watering). If your system is not active and water is still flowing through it, this could signal a leak.To investigate the cause, check for the following:

Running hose connected to outdoor water

Stuck valves

Leaks between the flow meter and your valves

Tip

Noticing frequent Inactive Flow alerts? Your system could be slower to depressurize after watering, which can lead to false positives. Go to learn about false positives and how to adjust your Settle Time.

Battery low (available only for Rachio Wireless Flow Meter). This informs you of low battery in your Wireless Flow Meter before your battery runs out of power.

Flow meter connection lost(available only for Rachio Wireless Flow Meter). This alerts you to any lost connection between your flow meter and the Rachio 3 Smart Sprinkler Controller.

Flow meter reconnected(available only for Rachio Wireless Flow Meter). This informs you when your flow meter reconnects to your Rachio 3 Smart Sprinkler Controller.

Is your Flow Meter registering flow greater than 25 gpm during calibration?

A flow rate over 25 gpm is very unusual, so we will first want to rule out the following circumstances:

Missing pipe transition

If you have -inch pipe, make sure that you installed a six-inch long, 1-inch diameter pipe transition piece as instructed in the installation manual. If you did not, consult the manual to retrofit the installation.

Pump in irrigation system

If your system has a pump, we do not recommend installing the Wireless Flow Meter. This is because pumps can cause vibrations that may interfere with flow measurement. Please contact support.

If you have confirmed your flow meter is installed correctly and you do not have a pump:

Return to the the calibration feature in the app, tap Zones and then the specific zone, then Edit. Select Flow settings and then Calibrate.

Before calibration, increase the pressurized time" to 5 minutes.

Flow rate still above 25 gpm?

If the flow rate is still above 25 gpm, a break in the line may be causing a high-flow leak. We recommend investigating to see if there is a leak. Once the leak is repaired, calibrate the zone to continue receiving leak detection and and water usage information.