Radius FAQs

This could be due to a number of things. Please check the following:

1) Your spam/clutter folder on your mailbox.2) Your newsletter preference might be switched off. Please check your account HERE. You may need to login first. account page 3) Check to see that you haven't opted out to receive emails from Estates Gazette on your

4) Your internal security could be blocking our emails from reaching you. Please ask your IT team to whitelist the following domains

@comms.egi.co.uk

@egi.co.uk

5) If your company account/subscription was recently renewed, the newsletter/alert may need to be reactivated. Please raise a support ticket below.6) You might not be entitled to receive a particular newsletter. Please check with your sales account manager or speak with a member of the sales team on0845 308 8811

If none of the above has helped please raise a support ticket below.

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Whether you are experiencing technical difficulties, require further training or simply want to ask more about EG and our range of services, you can either submit a support request or call us on the relevant department number below.

EG/Radius

EG Magazine / Digital / App

Propertylink

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0845 308 8811

Subscriptions

01444 475 681

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Sales

0207 911 1815

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0207 911 1733

Customer Services

0330 333 9411

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Support & Production

0207 911 1722

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Support

0207 911 1815

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[email protected]

Website Training

0207 911 1815

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0207 911 1812

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Technical Support

0207 911 1812

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Welcome to EG Propertylinks Find a Service, you now have access to the UKs largest dedicated audience searching for commercial property.

This guide will help you create and improve your business profile so you can get the most of our online directory putting your services in front of users at the exact moment they are searching for commercial space.

Please see attached PDF which will guide you through creating your profile.

Currently there is no functionality to delete a record. However if it's a Deal, you can either mark it as "private" or edit and overwrite it with a new record that you plan to add. If it's an Availability, you can set the status to "Withdrawn". This will remove it from the website but will still appear on your dashboard.

The ability to delete a record is a feature we're considering for the future.

Yes! Radius performs searches based on town or postal codes using the auto-complete drop down from the search box. After you have completed your search you can draw your own polygon to fine tune your area of interest. You can also save the polygon search to receive email alerts or run the search later.1) Perform your search

2) Click into either Lettings, Occupational Sales, Investment Sales or Availabilities

3) On the map, you can either create your own by clicking "Draw" or edit the existing one by clicking "Edit".

4) After you have drawn your polygon click "Save" to return your results.

5) If you need to edit it again simply click the "Edit" button.

6)This will give you pointers you can drag to adjust. Remember to click "Save" after making your adjustments.

7) UK and nationwide polygons are also an option. Just remember to zoom the map out before drawing.

EG no longer sends out the Editors Highlights newsletter. The content is now included in the digital edition of our weeklymagazine.

To subscribe to our digital magazine please contact01444 475 681 or email [email protected]

As we continue to improve our offering to our clients and migrate our old services across to the Radius Data Exchange, we have taken the decision to discontinue Town Reports.We will review going forwards and look to provide a solution in the new Radius Data Exchange that better meets our customers' needs - a solution that is more bespoke and one that we will look to release in the coming months.

If you're having difficulty logging in or can't access certain areas of the website, this could be due to a number of reasons.

Please try the following step first:1) Click this link to completely logout https://www.egi.co.uk/login/?origin_uri=https://www.egi.co.uk/&action=logout 2) Click this link to login https://www.egi.co.uk/radius-dx/data/ 3) Click "Login" Opera

4) Login and try to access again.

5) If you cannot remember your password you can reset by going here Forgotten Password

New userIf you're a new user and have only just been granted access, this can sometimes take up to 4 hours before the account becomes fully active.ExistinguserYour subscription may have expired or needs renewing. Please contact your Sales account manager to confirm. Or contact the Sales team on 0845 308 811.Reset your passwordThis can be done by clicking this link RESET YOUR PASSWORD.

Clear/delete your cookiesDeleting your cookies may also help as you could have old ones from a previous session before we released Radius. To learn more, please visit:

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I'm trying to access X part of the websiteYou may not actually have access to this area on the site based on your current subscription entitlements. If you would like access to this area and currently do not have a subscription then please contact our Sales team on0845 308 8811 who will be happy to get you setup

If the address you're looking for is a new build, industrial unit or land, then the UPRN might not have been added to the Ordnance Survey of Great Britain database yet.

If the property isn't new and you still can't find the address, then we recommend:

- Trying different address variations, like part of the building/unit/street name, post code only, partial post code or just the first line of the address.

-It's also worth searching Google maps as the address details they return may differ slightly to what you're inputting.

- Try searching the current or previous occupier name in the Building name field. Don't worry, the company name won't be shown on the website.

- If the address is slightly different to what you're trying to input, you can always use the "Preferred display address" See this article for more details

If you stillcan'tfind a UPRN, please submit a request below and supply the full address you're looking for and the support team will contact you shortly.

To help aid you in narrowing your search of London, we have broken it down into their markets and sub-markets.Polygon searching is also available. See our guide HERE

You can now search with any of the following:

Markets:

Sub Markets:

Depends on the area you're trying to reach. Please choose from the following:

Radius Data Exchange and EGi - Click here

EG Magazine - Click here

Propertylink - Click here

Valuations360 - Click here

Propertyjobs - Click here

News1) Click this link www.egi.co.uk 2) Click "Login" in top right hand corner and then click "Radius Data Exchange"

If you have forgotten your password please follow these steps:

1) Reset it byclicking this link RESET YOUR PASSWORD. Add your email address and click "RESET PASSWORD"

https://www.egi.co.uk/radius-dx/data/

2) You will then be sent an email like below. If you haven't received the email, either try again or check your spam/junk folder. (Note if you try again and then receive the email from your first password request, this link will no longer be valid.)

3)Click or copy and paste the reset link into your browser.

4)After clicking this link you should see the following page

5) Go ahead and create your new password and click "Submit"

6) Then click this link to login with your new password.

When pressing the login button it doesn't seem to work.

Please try logging in by following these steps:

1) Click this link HERE 2) Click this link www.egi.co.uk 3) Click "Login" in top right hand corner and then click "Radius Data Exchange"

4) Login and try to access again.

Our podcasts can be accessed by going to https://estatesgazette.podbean.com/ and tech talk Radio here http://techtalkradio.podbean.com/

You will need to be logged in first to access these pages.

Please also select a "Currency"

Design & Build Design & build is a bespoke concept for a site that meets the requirements of the tenant or buyer as the space is configured to their spec.

New New Build (existing) Where there is planning for New Build space and construction has completed (planning tab).

New New Build (pre-construction) Where there is planning permission for New Build space and construction has not yet started. Planning tab would be at permission so will be a pre-letting.

New New Build (under construction) Where planning is for New Build and space is under construction (planning tab status New Build under construction).

New Refurb (existing) - Where there is planning for Refurbishment space and construction has completed (planning tab). Planning not required for interior refurb, only for exterior structural changes.

New Refurb (pre-construction)- Where there is planning permission for Refurbishment space and construction has not yet started. Planning tab would be at permission so will be a pre-letting. Planning not required for interior refurb, only for exterior structural changes.

New Refurb (under construction) - Where planning is for Refurbishment and space is under construction (planning tab status Refurbishment under construction). Planning not required for interior refurb, only for exterior structural changes.

Second-hand (Retail) typical unit that is being marketed thatisn'tbrand new and hasnt recently been refurbed. In this case, a retail unit

Second-hand (undisclosed) not used! But would just encompass the below two

Second-hand Grade A Amenities must include all of these three: Air conditioning, suspended ceiling AND either raised floor OR perimeter trunking.

Second-hand Grade B Anything which doesnt have planning or the three amenities required for Grade A.

If you were an EGi user with previous saved searches, these will need to be recreated on Radius Data Exchange.

If you seem to be stuck in a login loop when trying to access Radius (login page refreshes), please try the following steps:

1) Clear your cache and cookies

To learn more, please click the relevant browser link:

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2) Click this link https://www.egi.co.uk/login/?origin_uri=https://www.egi.co.uk/&action=logout

3) Click this link https://www.egi.co.uk/radius-dx/data/

4) Click "Login"

5) Enter your credentials and try to access again.

If you cannot remember your password please reset it by going here: https://www.egi.co.uk/Forgotten-Password.aspx

As we continue to provide new features via Radius APIs to our customers, there could be occasions when we have to do a breaking change to roll out something better that may require you to adjust your integration.

This page explains what changes qualify as breaking changes to our Radius APIs. It also gives examples of changes that do not qualify as breaking change.

BREAKING CHANGES

Removal of a field

Change of a field from non-mandatory to mandatory

Addition of new validation rules

Modification of the data type of a field

Change in the URL of the resource

Change the method used to access a resource

Change in response codes returned by endpoints

Removal of a look-up value from an existing look-up value field

When we introduce a breaking change into our Radius APIs, we will support two versions of the API in production, one with and one without the breaking change, for 90 days. Also, we will notify Radius APIs users of these changes and how to correctly reach each version during the breaking changes period.

Examples of NON BREAKING CHANGES

The following types of changes do not qualify as breaking changes. Please note that this list is not exhaustive; these are just some examples of non-breaking changes.

Addition of a new non-mandatory field (both GET and PUT End points)

Change of a field from mandatory to non-mandatory

Addition of look-up values in an existing look-up field

Deprecation of a field without removing it

Change in order of fields in an object, objects in an array, and so on

Change in the order of search results provided by our match end points because of improvements in address matching algorithm.

At the top of the page you can export in PDF or Word. Please note a Word export will not include a cover page, headers, footers or appendix.

Once ready, a notification will appear at the top right corner of the screen at the bell symbol.

Review - Seamless online peer reviews

Adopt a consistent, streamlined approach to the review process and promote valuations best practice with clear audit trails.

If you spot something you think is an error in a submitted record please raise a support ticket and let us know about it. We can then get our team of Data Relationship Managers to have a look at it and work out if it needs to be corrected, and if so, talk to the contributor about it.

The EGi Company Reports page can now be found via the Radius Data Exchange page.Please follow the steps below or click here to go straight to the page (remember to bookmark!)

1) Login by clicking this link www.egi.co.uk 2) Click "Login"

3) Enter your credentials and click "Sign in".

4) Click the "EGi Searches" button

5) Select "Company Reports" from the drop down.

The preferred display address is an optional field in Radius which can be used if you cannot find the address youre looking for in our address lookup box.

Heres some dos and don'ts on how to use it

Dos

Do, search the address using the lookup box provided. If the address youre looking for does not appear please double check the postcode in Google as sometimes it can be recorded differently and our system matches Googles.

Do, select the closest geographical match to the property youre looking for if you cannot find the property itself. Look for the properties either side of the address as this determines where the property is located on the map.

Do, enter the whole address in the preferred display field as you would like it to be displayed in Radius. This will completely overwrite the address selected in the previous field.

Do, make sure your preferred display address includes: Building/Unit, Street Address, Town/City, County, Postcode

Don't

Dont feel that you have to use it ifyou'vefound the address youre looking for

Dont select a property with a different postcode from the lookup box as this will determine where the record is placed on the map and when it will display in the search results

Dont use it to add details missing from the address selected previously. If the preferred display address is used the previous addresswon'tappear at all, just whats in the preferred display address field.

If you have an account, please download the PDF below for the Propertylink managing adverts guide.

If you do not have an account but wish to amend an advert then please contact the Ad Production team on0207 911 1722 or email [email protected]

Please see the attached document for our bulk upload schema.

Your login details will be sent by email. If you were an EGi user, your EGi login and password can now be used to log into Radius Data Exchange.

We are not able to add address information into the database. We can over write the location description on the front end of the website but you will need to publish the advert with an alternative address.

You may have noticed that we now have an additional feature when contributing a record, "preferred display address". This field will allow you to enter your preferred display address which will overwrite what is shown on the Radius website. It will become available after selecting your address.

For example if you have done a deal on The Gherkin then the current address is 30 St Mary Axe, London, EC3A 8BF, this field will allow you to enter 'The Gherkin,30 St Mary Axe, London, EC3A 8BF.

Please note even though the feature is appearing on your dashboard it won't be reflected on the Radius website until March. We recommend you do use the field now as it will be easier for you to manage now than retrospectively updating the addresses.

Steps

1) Enter your address and the autocomplete menu should appear

2) Chose your address from the list

3) The "Preferred display address" will appear at the bottom of the page

4) Enter your preferred display address and click "Next" to continue adding your record.

The EGi pages can now be found via the Radius Data Exchange page.Please follow the steps below or click here to go straight to the page (remember to bookmark!)

1) Login by clicking this link www.egi.co.uk 2) Click "Login"

3) Enter your credentials and click "Sign in".

4) Click the "EGi Searches" button

To create an advert click on the 'Create an ad' button located on the home page of the dashboard.

The attached document is an in depth guide on how to create adverts.

If you've got contributor access, then weve created a short guide that explains how to upload a new record to Radius Data Exchange.

You can access that by downloading the PDF below or by watching this short how-to video.

WATCH VIDEO

Follow this link for some key features and tips to help you to get the most out of EG News & Legal

https://www.egi.co.uk/news/egtips/

To create a Planning alertplease follow the steps below or click here to go straight to the page (remember to bookmark!)

1) Login by clicking this link www.egi.co.uk 2) Click "Login" in top right hand corner and then click "Radius Data Exchange"

3) Click "Data" at the top of the page

4) Click the "EGi Searches" button

5) Select "Planning" from the drop down.

6) Perform a search

7) From the results page click "CREATE ALERT"

8) Name your saved search and click "SUBMIT"

9) To view your recently saved search, click the floppy disc icon in the navigation bar and select "EGI DATA SAVED SEARCH"

Radius Data Exchange supports the latest versions of the following browsers

Google Chrome

Firefox

Safari

Microsoft Edge

Internet Explorer 11

Use of any other browser may lead to unexpected behaviour. So we recommend using one the above for the full service.

Each record should take just two minutes to upload. So get uploading!

Please click on the 'Performance report' button located at the top right corner on 'Adverts search' page.

For further information on advert reporting please download the PDF below.

To advertise with EG, please call our advertising team on 020 7911 1733 or visit our media centre.

1) Click this link www.egi.co.uk 2) Click "Login" in top right hand corner and then click "Radius Data Exchange"

3) After successfully logging in you'll be redirected to the News home page

4) Click "SEARCH"

5) Perform your search by adding your keywords and clicking search

6) You can also select "Advanced search" to add filters (Sector, Region Type, Date published) to your results

7) Once your results are returned click "Save search"

8) A popup window will appear where you can name your saved search. Click "SAVE"

9) Once saved it will be visible on your account page where you can update the alert status or delete it altogether.

Please follow the relevant product link below.

For Radius Data Exchange, EGi and News/Legal please click HERE

For Propertylink please click HERE

For EG Magazine please call the subscriptions team on 01444 475 681 or reset your password HERE

These are available from your account page where you can either update the alert status or delete it altogether.

1) Login by clicking this link www.egi.co.uk 2) Click "Login" in top right hand corner and then click "Radius Data Exchange" HERE

3) For Radius

Click the floppy disc icon in the navigation bar and select "RADIUS SAVED SEARCH"

Or simply click HERE

4) For News, Legal or EGi

Click the floppy disc icon in the navigation bar and select "EGi NEWS SAVED SEARCH"

Or simply click HERE

5) For Newsletters(AM, PM alert, Planning Update)

Click the floppy disc icon in the navigation bar and select "EGi DATA SAVED SEARCH"

Or simply click

If you wish to activate or deactivate your AM/PM alert newsletter please follow these steps:

1) Go to www.egi.co.uk 2) Click "Login" and then click "RADIUS DATA EXCHANGE" click here

3) Click the floppy disc icon in the navigation bar and then click"EGi NEWS SAVED SEARCH"

4) You will then see this page where you can activate/deactivate your AM and PM alert

Note, if you're logged in already then simply. Remember to bookmark this page for quicker access!

Valuations360 will automatically search your comparables alongside EGs extensive database of 750,000 comparables based on major postcode of the subject property. It is easy to change your search area, simply search by entering a postcode, market, sub-market, city or region using the location search.

Switch to a radius search by clicking Radius Search.

Choose the size of the radius in miles using the slide bar and you can click on the shaded area to manually adjust the region being covered.

You can centre the radius search on the subject property by clicking Centre on subject property under the subject property details on the right of the map.

Click Location search to return to typing a location.

Results from your search will appear on the map and will be listed as a summary table below the map. The filters allow you to refine your results for example by deal date or by source.

Verifying comparable's and recording your enquiries

Click on the comparable to expand and view the full details. Scroll to the section Roles to see the contact details for the agent involved in the transaction to verify the record. Enhance the record with additional information by clicking Edit in the top right hand corner of the record. Fields will become editable. Click Save changes towards the bottom of the record to save your changes. Edited data will appear in orange.

Easily record your enquiry by adding a note to the comparable to record the context of the conversation. After you clip the record this will be stored in your case file.

If changes are made after adding a record to your clipboard, you will need to unselect and reselect the comparable for the updated version to be stored in your case file.

We can change your email address if your company has changed domains (i.e changed from @example.com to @example.co.uk) then we'll need to complete a mass update for all emails linked to that account.We can change your email address if your name has changed through marriage (i.e janedoe@.. to janesmith@..)However, if you want to change your email address individually from your corporate email (i.e @example.com) to a personal email (i.e @gmail.com), shared mailbox (i.e [email protected]) or to a new corporate domain if you've moved company, then we cannotdo this as your subscription is linked to the company who subscribe and pay.

The EGi Building Reports page can now be found via the Radius Data Exchange page.Please follow the steps below or click here to go straight to the page (remember to bookmark!)

1) Login by clicking this link www.egi.co.uk 2) Click "Login"

3) Enter your credentials and click "Sign in".

4) Click the "EGi Searches" button

5) Select "Building Reports" from drop down.

UPRN stands for Unique Property Reference Number. Every unit of land and property in the UK is allocated a UPRN by local government and they belong to Ordnance Survey, which contains the most comprehensive address library in the UK.

Each local council will submit their address register (including the UPRN) to GeoPlace who will collate the data into a national dataset referred to as AddressBase.GeoPlace and Ordnance Survey have published a paper 'The UPRN - your golden thread' which provides information about the UPRN, what is it, how it links data together, as well as providing some user benefits. Please see attached PDF for more information.

If you wish to activate or deactivate your e-newsletters and you're already logged in, click here.

Saved searches can be found here or for Radius click here

If you're not logged in please following these steps:1) Click this link www.egi.co.uk 2) Click "Login" in top right hand corner and then click "Radius Data Exchange" click here

3) Once logged in, click the floppy disc icon in the navigation bar and then click"EGi NEWS SAVED SEARCH"

4) You should then see this page where you can activate/deactivate your newsletters

5) For saved searches

To change the contact email address enquires are sent to simply edit the email address in the contact section of the advert. This can be found within the dashboard interface under the advert edit section.

If you upload advert via a feed you will need to make the amendment either through your CRM system or by your feed provider.

The EGi London Residential page can now be found via the Radius Data Exchange page. If you have a valid subscription to view LRR then please follow these steps belowor click here to go straight to the page (remember to bookmark!)

1) Login by clicking this link www.egi.co.uk 2) Click "Login"

3) Enter your credentials and click "Sign in".

4) Click the "EGi Searches" button

5) Select "London Residential" from the drop down.

Please follow these steps to login to the Radius Data Exchange.

1) Go to https://www.egi.co.uk/radius-dx/data/ and you should see the below screen

2) Click "Login" and then you'll be taken to the following login page

3) Enter your credentials and click "Sign in"

4) You'll then be taken to the Radius search screen