Republic Wireless FAQs

Symptoms

Cannot print from phone

Phone disconnects from internet when attempting to connect to the printer

Environment

Moto G5 Plus

Resolution

Ensure that your printer settings are set correctly when Printing From Your Phone

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Objective

Disable or enable notifications for a specific contact

Environment

Android Messages

Procedure

Open Android Messages

Tap the contact that has this icon displayed

Tap the three stacked dots in the upper right-hand corner

Tap People & options

Tap Notificationsto toggle on and off

Additional Notes

If the slider is orange and to the right, text notifications for that contact are enabled. If the slider is gray and to the left, text notifications for that contact are disabled.

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Symptoms

New phone freezes on startup

Environment

Alcatel A30

Resolution

Press and hold thepower button until the phone restarts

Environment

Account Portal

Account Balance

Credit card

Debit card

Payment

Answer

Yes, you can make a late payment. We do not charge a late fee, but if you wait too long to pay off your balance due, your account will be suspended for non-payment.

Additional Notes

Late payments do not impact your bill cycle date

Here's How to Pay an Overdue Balance

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Environment

My Choice (4.0) plan

Answer

No, there is not a WiFi Only Plan on the My Choice (4.0) plan.

Additional Notes

The lowest cost plan on the My Choice (4.0) Plan is the Unlimited Talk & Text plan.

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Objective

To prevent Google Maps from interrupting music playback while navigating

Environment

Google Maps

Bluetooth connected to vehicle

Procedure

Open the Google Maps app

Tap Menu

Tap Settings

TapNavigation settings

Choose an option:

To hear navigation from your car speakers,turn onPlay voice over Bluetooth

To hear navigation from your phone or tablets speaker,turn offPlay voice over Bluetooth

Additional Notes

More information regarding settings may be found in Use navigation in the Google Maps apps

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Objective

Determine when app updates have occured

Environment

Android devices

Google Play Store

Procedure

Navigate to and open the Play Store app

Tap the three horizontal lines in the upper left

Tap My apps & games

Tap Installed from the menu bar

Tap the three uneven lines on the right, above listed apps

Sort by Last Updated

Additional Notes

If an issue with the device coincides with an app update uninstalling the updated app is a good test to confirm if the issue is related to the update or not.

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Environment

Republic Wireless 1.0 and 2.0 phones

Republic Wireless Online Store

Answer

Republic Wireless does not currently sell Republic Wireless 1.0 and 2.0 phones from our online store. Members may purchase a Republic Wireless 1.0 and 2.0 phones which is compatible with our 1.0 / 2.0 plans used from a third party seller

Additional Notes

Please note: Republic Wireless 1.0 and 2.0 phones must have previously been with Republic Wireless to work with our service and come with the Republic Wireless app pre-installed on the device

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Environment

All Republic Wireless 3.0 Phones

Upgrading from Republic Wireless 1/2.0 Phones

Google Play Store

Answer

Applications that were on your prior 1/2.0 phone will show in your new phone's Play Store under "All apps." This list will include all applications you've ever used with your Google account.

Any application that doesn't show the "Install" option isn't compatible with your current phone. This usually includes apps that were pre-installed with your prior phone which have been replaced with different applications to provide the same functions or services.

Additional Notes

You may tap the "x" to remove these apps from your list

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Symptoms

A white circular button is present on the side of the screen at all times

Tapping the button displays a larger circle with the triangle, circle, square, lock, and clear data options

Environment

Huawei Ascend 5W

Resolution

Go toSettings

TapSmart assistance

TapFloating dock

Tap theSliderto turn the settingOff

Cause

The floating dock setting was turned on.

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Environment

Does Republic Wireless Require an Assumption Liability Form to Port Out?

Answer

No, Republic Wireless does not require an Assumption Liability Form as we are a pre-paid company where billing does not need to be transferred.

Additional Notes

This is typically a process you would see with the Big 4 carriers. It would be transferring billing liability to another party in order to transfer your number.

https://www.lawinsider.com/clause/assumption-of-liability

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Symptoms

When activating the phone, receives the error "You must be the account owner to activate this device"

Environment

Activation issue

Republic Wireless Account

Resolution

On accounts where there may be more than one user, only the Account Owner's email address may be used to activate a phone.

Additional Notes

Secondary users can do the following:

Change their name

Change their email address

Request a number transfer

View their usage

View their call history

Open HelpTickets

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Symptoms

"This is an invalid number. Messages to this number are not delivered, even if you do not receive this notice."

Unable to receive messages

Environment

Samsung Galaxy J3

Samsung Galaxy S6

Samsung Galaxy S7

Samsung Galaxy S7 edge

Using Samsung Messages (orange app)

Resolution

Use Android Messages (blue app) for sending and receiving messages. Also, ensure the other party is sending messages to your Republic Wireless phone number.

Cause

The default Samsung Messaging app will not work correctly with Republic Wireless service

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Symptoms

"No response, timed out"

Unable to answer calls while the phone is locked

Environment

Moto X2

using a Vocera application to forward calls

Resolution

Uninstall and Reinstall the Vocera application

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Objective

To set up your first fingerprint

To add more fingerprints

To remove a fingerprint

Environment

Nexus 5X

Nexus 6P

Android versions prior to 8.0 Oreo

Procedure

To set up your first fingerprint:

OpenSettings

TapSecurity

TapNexus Imprint

TapNext

Choose abackup screen lock

Choose how you wantnotifications to be displayed

Follow theon-screen directions to add your fingerprint

TapDONEwhen complete

To add more fingerprints:

OpenSettings

TapSecurity

TapNexus Imprint

Enter yourPattern, PIN,orPasswordwhen prompted

TapAdd fingerprint

Follow theon-screen directions to add your fingerprint

TapDONEwhen complete

To remove a fingerprint:

OpenSettings

TapSecurity

TapNexus Imprint

Enter yourPattern, PIN,orPasswordwhen prompted

Tap an existing fingerprint

Note: If you have more than one fingerprint set up then you would select the numbered finger you wish to delete

TapDELETE

Note: If you only have one fingerprint, then you will be asked if you want to remove all fingerprints. You would want to selectYES, REMOVE

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Objective

To contact Huawei for support

Environment

Nexus 6P

Huawei Ascend 5W

Procedure

Email

Call Huawei Support at 888-548-2934 (Mon-Fri 8am-9pm, Sat-Sun 10am-6pm CT)

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Objective

To connect to a WiFi network

Environment

Huawei Ascend 5W

Procedure

OpenSettings

TapWi-Fi

EnsureWiFi is on(slider should be to the right)

Tapthe WiFi networkyou wish to connect to

Enterthe password

Note: On your router, this may be called Security/Network Key or Passphrase

Confirm the password was entered correctly by tappingthe eye symbol

TapConnect

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Answer

The SIM cards from Republic Wireless are designed to provide you with the correct SIM card size, regardless of the phone you have. All you have to do is pop-out the correct size for your particular phone. Pop-out the correct size for your phone by firmly pressing around the edges that outline the size you need.

Additional Notes

For more information, see Installing Your SIM Card.

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Symptoms

Unable to go past updating Credit Card information

The screen says "saving" but it keeps spinning

Environment

Existing Account

Activating a new phone

Trying to change the billing information

Resolution

Update your billing information in your online account

Activate the phone

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Symptoms

Seeing "Great phone supported, insert SIM"

Environment

Moto E4 Plus

Not reading SIM card

Never activated

Resolution

Confirm the SIM card is being inserted correctly

If you continue to experience an issue, please open a Help Ticket

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Objective

Insert the SIM card

Environment

Huawei Ascend5W

Procedure

Pop-out the Nano (smallest) sized SIM card from the card we sent you

Turnoffyour phone

Pushthe SIM card removal tool into the small hole on the left side of the phone until the tray pops out

Place the SIM card on the tray with the notched corner in the upper left

Insert the SIM tray carefully into the phone

Power on the phone

Additional Notes

To watch a short video of these steps, see How to Insert a SIM card into the Huawei Ascend 5W

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Objective

To turn on or off the WiFi setting

Environment

Huawei Ascend 5W

Procedure

Swipe down from the topof the screen

TapShortcuts

Tap theWiFi symbol, which looks like a fan

Note:If the symbol is lit up in blue then it is on

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Environment

Republic Anywhere

Windows 7

Windows 8

Windows 10

Answer

To create a new paragraph, you would need to press the Shift and Enter keys at the same time.

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Objective

Recover lost Google/Gmail Account information

Environment

Google/Gmail Account

Procedure

Follow the information in Google's help article: Google Account Help

Additional Notes

Your Republic Wireless account and Google Account are separate

Republic Wireless can't recover Google Account information

Symptoms

When asked to accept Terms and Conditions, the only option on the screen is Dismiss

Environment

New Phone Activation

Resolution

Ensure all the boxes are checked

Example: Republic Wireless Terms & Conditions

Once each option has a checkmark in the box, tap Next

Cause

You must confirm the options before you can continue with the activation

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Environment

Republic Wireless 1.0 and 2.0 Motorola phones

Answer

The SIM card is used to provide LTE data access to these phones. The SIM card doesn't provide any WiFi service connection (as on 3.0 phones) nor does this store the Republic Wireless phone number.

On the Moto G3, the SIM card provides all cellular access, not just access to LTE data

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Objective

Remove SIM card

Environment

Moto E4 Plus

Procedure

Turnoffyour phone

Remove theback coverby placing your fingernail in the notch near the bottom corner and lifting the back off

Slide the SIM eject switch to the left then pull to remove the SIM card

Replace theback cover

Power the phone backon

Additional Notes

For further instructions, please see: How to Install the SIM Card in a Moto E4 Plus

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Environment

Voicemail

Answer

At this time Republic Wireless is not able to provide audio files voicemails or transcribed voicemails. However, you can search for a 3rd party application that may assist you.

Additional Notes

Does Republic Wireless Recommend Any 3rd Party Apps?

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KEY FEATURES

5.5" HD Display

5000 mAh battery

32 GB Internal memory

13 MP Auto-focus camera

SIM Card included

MODEL NUMBERXT1775

OPERATING SYSTEMAndroid 7.1 Nougat

DISPLAY5.5 HD (720 x 1280) LCD

MEMORY2 GB RAM32 GB ROMMicroSD slot (card sold separately)

SIM CARDNano SIM

PROCESSORChipset: Qualcomm Snapdragon 427Processor Speed: 1.4 GHz Quad CoreGraphics Processor: Adreno 308

BATTERYRechargeable lithium-ion, 5000 mAh

CAMERARear-facing camera:13 MP/2.0 apertureTap (anywhere) to capturePanoramaDigital zoomLED flashBurst modeBeautification modeHDRFront-facing camera:5 MP/2.2 apertureDisplay flashVideo: 1080p (30fps)

PHYSICALHeight: 155 mmWidth: 77.5 mmDepth: 9.5 mmWeight: 182 g

WATER RESISTANCEWater repellent nano-coating

PORTSMicro USB3.5 mm headset jack

CONNECTIVITYWiFi: 802.11 a/b/g/n 2.4 GHz+5 GHzCellular:GSM (850, 900, 1800, 1900 MHz);CDMA (800, 850, 1900 MHz)UMTS (B1,2,4,5,8);4G LTE (B1,2,4,5,7,8,12,13,17,25,26,38,41,66)Bluetooth: v4.1

AUDIOConnectivity: 3.5 mm headset jackSpeakers/microphones: Front-ported loud-speaker2-Mics

ACCESSIBILITYTTY/TTD CompatibleHearing Aid Compatibility (HAC) rating T3/M3Languages supported: Android Nougat allows you to select from 100 new languages and 25 locales for commonly used languages such as English, Spanish, French, and Arabic.

SENSORSAccelerometerAmbient LightCompassFingerprintProximity

WHAT'S IN THE BOX?

Moto E4 Plus

10W 1-piece wall charger

Quick Start Guide

Republic Wireless, Inc. (Republic Wireless or we) is committed to maintaining the privacy of our community members.

In addition to the protections outlined in our Privacy Policy posted online, we seek to obtain your approval to use, disclose, or provide access to certain information about the communications services you purchase from us in accordance with federal law. From time to time, we may want to use this information to offer you other services to enhance your communications capabilities.

Please review this notice carefully, as it contains important information about what kind of information requires your approval and how you can withhold your approval if you desire.

What is CPNI?

As a member of the Republic Wireless community, certain information about the communications services you obtain from us is protected under federal law from unauthorized use and disclosure, including: (1) information about the quantity, technical configuration, type, destination, location and amount of use of your communications services and (2) information contained on your bill concerning your communications services. This information is known as Customer Proprietary Network Information or CPNI. Examples of CPNI include the phone numbers that you call, the length of phone calls, and communications services you purchase. CPNI does not include aggregated information not specific to a single customer. CPNI also does not include information about non- telecommunications services, such as Internet access.

Approval of Our Use of CPNI

Under federal rules, providers may use customers CPNI without prior approval to provide customers with information about services that are within the same category of service you already purchase from us and in certain other circumstances. For example, we are allowed to use your CPNI in the following cases: to provide equipment, call answering, voicemail or messaging services, fax store and forward services and protocol conversions; to provide inside wiring installation, maintenance and repair services, if applicable; to protect our rights or property (or users of our services and other carriers) from fraudulent, abusive or unlawful use of services; and to provide services to you in the normal course of business, including billing and customer service without obtaining your prior approval.

However, from time to time, we may want to use your CPNI to provide you with information about other communications-related products and services or special promotions. Using this information can improve our ability to offer products and services tailored to your specific needs. We would like to use your CPNI for marketing purposes that we believe you, our members, would find interesting and of value, including using that information to offer you additional products and services from Republic. Republic may also share your CPNI with selected third parties in situations where third parties can help us do things like understand your likes and dislikes better and find non-members who may also be interested in using Republic Wireless services. We will only do this when the other parties agree to safeguard and protect this information. We will not sell, trade or share your CPNI with any third-party where they will market directly to you. If required by law, (for example a court order) we will share your CPNI to the extent required. If you approve, you do not have to take any action.

How to Restrict Our Use of CPNI

You have the right under federal law to restrict our use, disclosure of or access to your CPNI. You may deny or withdraw our right to use your CPNI at any time.If you prefer that we not use your CPNI to offer you additional products and services or share with third-parties as disclosed above, you may log in to your Republic Wireless customer portal at www.republicwireless.com/account/phones and chose to un-check the approval box. Below are step-by-step instructions:

Log in to My Account.

On the left side, click Account Settings.

Click Privacy Settings.

Uncheck the box next to "I approve Republic Wireless's use of my CPNI for marketing purposes".

For more detailed step-by-step instructions with screenshots, please see How to Restrict Our Use of Customer Proprietary Network Information (CPNI).

If you decide to deny or restrict our ability to use your CPNI, you will suffer no negative effect, now or in the future, with regard to how we provide your services. Any denial or restriction of your approval remains valid until your services are discontinued or you affirmatively revoke or limit the denial or restriction. It will also not eliminate other types of marketing from Republic Wireless, nor will it eliminate our use of your CPNI to offer additional services of the type you already receive from Republic Wireless. You do not have to take any action if you have previously contacted us in response to a CPNI notification and denied use of your CPNI for the purposes described above.

How to Contact Us

If you have questions about this Notification of our CPNI use, please contact us at:

Mail

Republic Wireless, Inc. | Attention: CPNI Notices Venture I

940 Main Campus Drive, STE 300

Raleigh, North Carolina 27606

Email

[email protected]

Effective April 16, 2017

For DEFY XT Users

This will erase all of your apps and reset your phone to a cleared state.

Any firmware update you have installed will still be on your phone.

If youre concerned about losing your contacts, see Manage Contacts for Motorola DEFY XT for instructions on how to back up your contacts.

NOTE: You must be in a Sprint home area to perform a factory data reset. If you're roaming, the reset won't perform properly.

Choose which state your phone is currently in:

If your phone is powered on and currently working

If your phone is powered off or frozen

If your phone is powered on and currently working

Tap Home.

Tap Menu.

Select Settings.

Scroll down to Privacy.

Select Factory Data Reset.Note: Do NOT select Erase SD Card. To be safe, you can remove your SD card.

Select Reset Phone.

Confirm by selecting Erase Everything.

If your phone is powered off or frozen

Power the phone off or remove the battery if it's unresponsive.

Unplug any USB or power cables from the phone.

Replace the battery and battery cover.

Press the Volume Up and Volume Down buttons at the same time.

While still pressing the Volume buttons, press the Power button.

Hold all three buttons until the red Motorola logo appears.

Release the three buttons you were holding down.

The Android logo with an exclamation mark will appear.

Tap Home.

Using the Volume Down button, scroll down to Wipe data/factory reset.

Press the Power button to select.

Using the Volume Down button, scroll down to Yes-delete all user data.

Press the Power button to select.

Once complete, press the Power button again to reboot the system.

After you complete the reset steps, your phone will power off and then back on. It will take a few minutes to load, so please be patient. Please test your phone before adding back any apps or accounts.

Reasons Your Number Cant Be Transferred

If you receive an error when checking to see if your number can be transferred stating that we're unable to do so, it may be for one or more of the following reasons.

No Network AvailabilityWhile we can accept numbers from a large portion of the country, were unable to take numbers associated with certain local areas outside of our number provisioning system. You can still join Republic Wireless with a new number from a different local area.

Please note: We currently don't offer services in Hawaii, Alaska, or New Hampshire. However, non-coverage areas are not limited to these states.

Number Transfer Request is PendingIf you currently have a pending number transfer request, our number transfer checker will indicate that the number is non transferrable.

Number is Being ForwardedA number that is being forwarded to Google Voice, or a similar service,can'tbe transferred. If youd like to transfer a number that is being forwarded, first turn off the number forwarding service, then submit your number transfer request.

Number is a Republic Wireless NumberUnfortunately, youcan'tuse the number transfer request process to move your current Republic Wireless number to another Republic Wireless phone. Luckily, there are other ways to do this.

Select what youd like to do from the list below for more information:

Move Your Number from One Account to Another

Swap Numbers on the Same Account

Upgrade Your Phone and Keep Your Number

Incorrect InformationIf you submitted a number transfer request and received this error, some of the information that you submitted may be incorrect. For more information, please see Correct an Error in Your Number Transfer Request.

For more information about why your numberisn'ttransferable, please open a Help ticket.

Incorrect Number Being Shown on Your PhoneIf you submitted a number transfer request and received an email from Republic Wireless that your transfer is complete, but your transferred number isn't showing up on the phone you transferred it to, please complete the following steps on your Republic Wireless phone:

Make sure your phone is connected to WiFi.

Open the dialer, then dial *#*#8647#*#*.Please note: On Samsung phones, press the green phone button.

The arc icon will disappear and reappear after about a minute. If the icon doesnt reappear, restart your phone.

The icon should now be visible and the transferred number should now be listed as your phone number.

Objective

View and print your Republic Wireless orders, payments, and return information

Environment

Republic Wireless account

Procedure

Sign into My Account Note: Only account owners have access to order, payment and return information

Click the Orders, Payments & Returns icon on the left-hand side of your screen

represents your monthly recurring statements

represents purchases made through the Republic online store

represents your Republic Refund amount (if you are currently on a Republic Refund plan)

You can click the dropdown under Invoice Dates to see older orders and statements

Click on an item in the list to view more details

Click Show Taxes for a breakdown of the taxes for your selection

Click the Printer icon

A new browser window will open up. Click File, then Print from your browser

All phones on our My Choice (4.0) plans can tether. Phones on our older Republic Refund (2.0) Plans can also tether as long as the phone is running Android Lollipop (5.0) or higher and has version 2.1 or higher of the Republic Wireless app installed. Follow the instructions below for each type of tethering.

Please note: The icons you see on your phone may vary slightly from the ones in the following instructions.

Make Your Phone a Portable Wifi Hotspot

USB Tethering

Bluetooth Tethering

Make Your Phone a Portable Wifi Hotspot

Portable WiFi hotspot allows other WiFi enabled devices to use your cell phone for Internet access and will use your cell data.

Tap app drawer Settings form the app drawer.

Tap More.

Tap Tethering & portable hotspot.

Tap Set up Wi-Fi hotspot.

Give your hotspot a Name and Password, then tap SAVE.

Tap the toggle next to Portable Wi-Fi hotspot to enable your hotspot.

USB Tethering

USB tethering gives you the ability to connect your phone to a device with a USB cable. Once connected, your other device will be able to use your phone's cell data connection.

Tip: Apple computers require a driver in order for USB tethering to work. Please visit Apple's website for more info.

Tap Settings form the app drawer.

Tap More.

Tap Tethering & portable hotspot.

Tap the toggle next to USB tethering to enable it.

Connect your phone to your computer with a USB cable.

Bluetooth Tethering

Bluetooth tethering allows your phone to provide access to the Internet for any Bluetooth enabled device.

Tap Settings form the .

Tap More.

Tap Tethering & portable hotspot.

Tap the toggle next to Bluetooth tethering to enable it.

Youre now able to tether via Bluetooth and connect to a paired Bluetooth device.

Objective

Install Republic Anywhere on Linux

Environment

Linux Debian-based systems

Republic Anywhere

Procedure

Please see the Additional Notes section prior to attempting the install

Open a terminal and copy the following instructions. Press enterafter each command

sudo sh -c 'echo "deb [arch=amd64] https://s3.amazonaws.com/files.republicwireless.com/public/apps/anywhere/debian main main" > /etc/apt/sources.list.d/republicanywhere.list'

Note: If you were part of the initial Anywhere BETA, replace "main main" in the source line above with "stable stable".

wget -O - https://s3.amazonaws.com/files.republicwireless.com/public/apps/anywhere/debian/key/public | sudo apt-key add -

sudo apt-get update

sudo apt-get install republicanywhere

Anywhere is now installed. The application will be updated along with your other OS updates.

Additional Notes

Republic Anywhere for Linux is a BETA version, but you don't have to be part of the initial Anywhere BETA in order to use the Linux app.

Please ensure that the devices you are attempting to install it on meet the minimum system requirements.

Our Republic Anywhere app for Linux is used by many on our development team and amongour members. However, as the Linux app is considered a BETA, it's not supported in the same way as other versions of the app.If you experience issues, or want to ask for help, members help one another in our Community.

This document is intended for Moto E (1st Gen.), Moto G (1st Gen.), and Moto X (1st Gen.) users

If your phone is running on Lollipop, you can find the instructions for a Factory Reset here: Factory Reset

Overview: A factory reset will reset your phone to a cleared state - apps, internal memory, contacts, photos/videos, or other personal info will not be backed up or synced automatically. Any firmware updates you have installed will still be on your phone.

Before You Perform a Factory Reset

Back Up Contacts

Back Up Photos and Videos

Back Up Messages (SMS and MMS)

Back Up Miscellaneous Files

Factory Reset Instructions

If your phone is powered on and currently working

If your phone is powered off or frozen

Before You Perform a Factory Reset

Since performing a factory reset will erase anything you've added to your phone, it's important to back up anything that you want to keep. Using the links below, you can learn how to back up contacts, photos, videos, apps, music, messages, or other miscellaneous files.

Back Up Contacts

The easiest way to back up your contacts is to automatically sync them to your Gmail account. Once synced, you'll be able to perform a factory reset without losing your contacts. Once you get your Gmail account set back up, your contacts will be retrieved in the People app.

If your phone has an SD card, you can also import/export contacts to and from your SD card.

For step by step instructions for both of the items mentioned above, please go to Manage Contacts (KitKat 4.4.4).

Back Up Photos and Videos

The easiest way to back up photos and videos is to automatically sync them to your Google Photos account. Once synced, you'll be able to perform a factory data reset without losing your photos and videos. Once you get your Google account set back up, you can view your photos and videos from the Photos app.

For step by step instructions, please go to Photos and Videos (KitKat 4.4.4).

Back Up Messages (SMS and MMS)

There currently isn't a way to move SMS and MMS to your computer or SD card. However, there are multiple third party apps that make it easy to backup and restore your messages. Check out this discussion in the Community for a few apps that our members found to be most reliable.

Back Up Miscellaneous Files

You may have additional files, notes, settings and music that you'd like to keep and restore to your phone when possible. If you don't have a phone with a micro SD card storage option, here are some ways you can easily store miscellaneous files:

Google DriveBackup files, folders, images, audio, and video to Google Drive. It's quick, easy and most of all FREE up to 15GB of storage, or you can purchase additional storage if needed.

Move Files to or from Your Computer and Phone Move files, pictures, music, and more to or from your computer.

Android Backup ServiceYou can backup and restore your phone settings such as, wallpaper, WiFi passwords, app settings, etc using Google's Backup and Restore.

Factory Reset Instructions

If your phone is powered on and currently working

Tap Apps.

Tap Settings.

Under Personal, select Backup & reset.Note: For a full reset, make sure the Back up my data and Automatic Restore checkboxes are unchecked.

Under Personal Data, select Factory data reset.

Tap Reset phone.

If your phone is powered off or frozen

NOTE: Reset will require a minimum battery level of 25%. If you are unable to perform a reset, charge your phone for 20-30 minutes and retry.

Turn off your phone.

Unplug any USB or power cables from the phone.

Press and hold both the VOL DOWN and POWER buttons for 2-3 seconds, then release both buttons.

The phone will display different boot options. Use VOL DOWN to scroll to Recovery and press the VOL UP key to select. Note: If you wait too long to make a selection, the phone will reboot and you will need to start the process again.

The phone will display the Motorola logo, then the Android figure lying down with an exclamation point with the words No Command underneath. Press and hold the VOL UP button for 10-15 seconds. While still holding VOL UP, tap and release the POWER button.

The phone will display additional menu options, with text in blue. Use the VOL DOWN button to scroll to Wipe data/factory reset and press the POWER button to select it.

Use the VOL DOWN button to select YES - delete all user data.

Press the POWER button to confirm.

Once formatting is complete, press the POWER button to confirm a REBOOT.

Your phone will reboot normally.

Your phone will now be in a clean state. We ask that you test your phone first before adding any apps or accounts.

Prior to installing Republic Anywhere, please ensure that the devices you are attempting to install it on meet the minimum system requirements.

Please note:

For accounts with multiple service lines, if someone other than the account owner wants to use Anywhere on a service line, the account owner must first assign that person as a user to the relevant service line. Please read Assign this Phone for instructions on how to assign a service line to a user.

Install Republic Anywhere on iOS

Download the Republic Anywhere app from the Apple app store.

Once installed, open the Anywhere app.

Sign in with your Republic Wireless account information.

Choose your desired service line.

Follow the on-screen instructions to begin using Anywhere.

Please note:

If youdon'tsee contact names in your conversations, sign into theGoogle account on your iOS device that you use on your Republic Wireless phone. This will import your Google contacts into your iOS device and will populate the names in Anywhere.

Anywhere can be installed on up to 5 devices (including your phone) per service line.

Please click each of the links below for detailed instructions related to each topic.

Acceptable Forms of Payment

How to Update Your Payment Information

How to Pay an Overdue Balance

How to View Your Orders, Payments, and Returns

How to Find Your Bill Cycle Date

Explanation of Taxes and Surcharges

FAQ: When do you charge my card?

Just received your Republic Wireless phone? Here are some things to try within your first 30 days to make sure Republic is right for you.

Need to activate or reactivate your Republic phone?

Check out Activate My Phone.

Need help with your new Republic phone or service?Check out Getting Help from Republic.

Quick Links

Calling

Messaging

Voicemail

Security

Connectivity

Compatibility

Battery

Photos and Videos

MMS (Picture/Video Messaging) (KitKat)

Calling

Make and receive a call over WiFi.For more info, check out WiFi (Lollipop) or WiFi (KitKat).

Make and receive a call over cellular.If you have a Moto X (1st or 2nd Gen.), Moto G (1st or 3rd Gen.), or Moto E (1st or 2nd Gen.), check out Make and Receive a Phone Call (Lollipop) or Make and Receive a Phone Call (KitKat).

Make and receive a call while roaming. Be sure your network settings and preferred roaming list (PRL) are correct and up to date by following the steps in the documents below.

Updating the PRL.

If you have a Moto X (1st or 2nd Gen.), Moto G (1st or 3rd Gen.), Moto E (1st or 2nd Gen.) check out Check Network Settings (Lollipop) or Check Network Settings (KitKat) .

Use speakerphone while on a call.If you have a Moto X (1st or 2nd Gen.), Moto G (1st or 3rd Gen.), or Moto E (1st or 2nd Gen.), check out Make and Receive a Phone Call.

Use manual WiFi to cellular handover while on a call.Handover settings can be adjusted in the Republic Wireless App on your phone.

If you're receiving spam or unwanted calls, request a different underlying Sprint number (It's used by your phone to implement cellular service and may be recycled from a previous owner.)

Messaging

Send and receive a SMS (text message).If you have a Moto X (2nd Gen.) or a Moto E (2nd Gen.) running on Lollipop check out SMS (Text Messaging) (Lollipop).

If you have a Moto X (1st or 2nd Gen.), Moto G (1st or 3rd Gen.), or Moto E (1st or 2nd Gen.) running on KitKat check out SMS (Text Messaging) (KitKat).

Send and receive a MMS (picture/video message or group message).If you have a Moto X (2nd Gen.) or a Moto E (2nd Gen.) running on Lollipop, check out MMS (Picture/Video Messaging) (Lollipop).

If you have a Moto X (1st Gen.), Moto G (1st or 3rd Gen.), or Moto E (1st Gen.) running on KitKat check out MMS (Picture/Video Messaging) (KitKat).

Set up your email account(s).If you have a Moto X (1st or 2nd Gen.), Moto G (1st or 3rd Gen.), or Moto E (1st or 2nd Gen.) check out Email.

Voicemail

Check your voicemail from another phone.If you have a Moto X (2nd Gen.) or a Moto E (2nd Gen.) running Lollipop, check out Voicemail (Lollipop).

If you have a Moto X (2nd Gen.), Moto G (1st or 3rd Gen.), or Moto E (1st Gen.) running on KitKat, check out Voicemail (KitKat).

Set up your voicemail greeting.If you have a Moto X (2nd Gen.) or a Moto E (2nd Gen.) running Lollipop, check out Voicemail (Lollipop).

If you have a Moto X (1st Gen.), Moto G (1st or 3rd Gen.), or Moto E (1st Gen.) running KitKat, check out Voicemail (KitKat 4.4.4).

Security

Enable Android Device ManagerAndroid Device Manager allows you to track and remotely ring, lock, or erase your phone if it is lost or stolen. It must be enabled on your phone and associated with your Google account to use. Visit Android Device Manager for more info on how to use and enable this feature.

Activate Motorola Device PolicyThis feature allows you to locate, lock, or wipe your phone when linked to a Google account, via Motorola Support.This feature can be accessed through the Help app's Moto Care tips, or under Settings on your phone (go to Settings > Security > Device Administrators > Motorola Device Policy.) Visit Protect your phone on Motorola's site for more info.

Set up a screen lockA screen lock allows to you to control access to your phone by setting up a PIN, password, pattern, or other lock method.To set up a screen lock, go to Apps > Settings > Security > Screen lock.

Sync and back up your contacts, files, and settings

Contacts and other settingsYou can sync your contacts and other Google settings to your Google account. See Sync My Google Account for more info.

Photos and videosThere are apps available on the Google Play Store that allow you to back up photos and videos, in case anything happens to your phone. You can also back up photos or videos to Google+ by turning on Auto Backup. If you're running Lollipop, check out Photos and Videos (Lollipop) for more info. If you're running KitKat, check out Photos and Videos (KitKat) for more info.

Connectivity

Pair your phone to another phone, your computer, and/or your car using Bluetooth.If your device is currently running on Lollipop, check out Bluetooth (Lollipop) for more info.

If your device is currently running on Kitkat, check out Bluetooth (KitKat) for more info.

Try out NFC (near field communications) - you'll need two phones for this.Note:NFC is available for the Moto X (1st and 2nd Gen.), but is not available for the DEFY XT, Moto G (1st or 3rd Gen.), or Moto E (1st or 2nd Gen.).

Try out your phone's Airplane Mode.For Moto X (1st and 2nd Gen.), Moto G (1st or 3rd Gen.), or Moto E (1st and 2nd Gen.): Open the Quick Settings menu in the top right of the navigation dropdown and tap Airplane mode (and don't forget to try turning WiFi back on while you're in Airplane mode!)

Try out Google Now and touchless control, including voice-to-text.On your Moto X (1st or 2nd Gen.), go to Apps > Settings > Touchless Control.Note: Touchless control is not available for Moto G (1st or 3rd Gen.), Moto E (1st or 2nd Gen.) or DEFY XT; Google Now is not available on the DEFY XT.

Compatibility

Use speakers or headphones with your phone (wired or wireless).

Connect your phone to your PC/Mac via USB.

Download an app from the Google Play StoreTry out downloading an app from the Play Store application on your phone, as well as downloading an app from the Play Store using Chrome on your phone.

Battery

Monitor your battery usageHow long does charging your phone take? How long does a full charge last? What processes or apps use the most battery?If you have a Moto X (1st or 2nd Gen.), Moto G (1st or 3rd Gen.), or Moto E (1st or 2nd Gen.), check out Extend Battery Life.

Test out any car chargers or non-standard chargers

Photos and Videos

Take a photo and a video with your phone.If you have a Moto X (2nd Gen.) or a Moto E (2nd Gen.) running on Lollipop, check out Photos and Videos (Lollipop).

If you have a Moto X (1st Gen.), Moto G (1st or 3rd Gen.), or Moto E (1st Gen.) running on KitKat, check out Photos and Videos (KitKat).

Try out different camera settings, such as exposure, zoom, effects, etc.If you have a Moto X (2nd Gen.) or a Moto E (2nd Gen.) running on Lollipop, check out Photos and Videos (Lollipop).

If you have a Moto X (1st Gen.), Moto G (1st or 3rd Gen.), or Moto E (1st Gen.) running on KitKat, check out Photos and Videos (KitKat).

Share a photo and/or a video with your phone through MMS, email, Photos, Drive, or another app.If you have a Moto X (2nd Gen.) or Moto E ( 2nd Gen.), check out Photos and Videos (Lollipop) and MMS (Picture/Video Messaging) (Lollipop).

If you have a Moto X (1st Gen.), Moto G (1st or 3rd Gen.), or Moto E (1st Gen.) running on KitKat check out Photos and Videos (KitKat) and .

Objective

Use a downloaded audio file as the phone's ringtone

Environment

Moto X Pure

Audio file in Downloads folder

Procedure

Install a file manager from the Play Store

Open the file manager

Find theDownloadfolder

Find the file you'd like to use for your ringtone

Move the file into your phone'sRingtonesfolder

Set the audio file as your ringtone

Article Created From

1252919 (Pop-Up Shop member interaction)

Overview:

On April 28, 2016, we hosted a deep dive webinar about understanding cell phone batteries. This document is the overview transcript and audio of what was discussed in the webinar. The webinar includes topics like: what causes battery drain, what phones have the best battery life, what settings to adjust to improve battery life, how Lollipop 5.1 affects batteries, and much much more.

This document is intended for Moto E (1st and 2nd Gen.), Moto G (1st and 3rd Gen.), and Moto X (1st and 2nd Gen.) users.

Webinar Host

Before we get started, we'd like to give a little bit of background about our host for this webinar, Jonathon.

Jonathon joined the Republic team in 2012 as one of the original Technical Assistance team members. Since then he's spent his time fighting bugs, resolving outages and testing new products as a Lead Tier III Engineer.

Jonathon's fiery red hair makes him easy to spot around the office while he roams the halls looking for technicians in distress. In his free time, he lifts heavy objects, runs weekend-long marathons, and leaps over tall buildings. He has two fierce animals at home, who serve as his loyal sidekicks.

Jonathon finds joy in spending time with friends, family, and helping others. He hopes to soon share his awesomeness with the world through a series of online videos, helpful guides, and has applied to join the Justice League.

Webinar Content Member Q & A

Phone that has the Best Battery Life

Increase Battery Life for Moto X (1st Gen.)

Letting Your Phone Drain

Replacement Batteries

Manufacturers and Replacement Batteries

Cost of Replacement Batteries

Third Party Battery Saver Apps

How Much Battery Life GPS Uses

Battery Life after Lollipop 5.1 Upgrade

Battery Life and the RW Telephony App

Battery Life and Cell Standby

Using Developer Options

Charging Phone Overnight

Background Data in the RW App

Webinar Content

One of the biggest comments we get about battery life in Support is somebody coming in saying "Hey, my son and I have the exact same phone that we bought at the same time but he can go for twenty four hours without charging but I need to after only being at work" and thats going to be almost entirely about phone behaviors, what you have on the phone, how many apps you keep running, etc. It's kind of like with a car. Two people, same car, same brakes but for the person who uses their car all day and really puts the work on those brakes, they might last only two years whereas the person who only drives to work and back can make them last three. That's okay! It's your phone/your car so you should use it how you need to but you know youll need to charge it more often if you're a power-user. The best way to improve battery life is through the user.

Cell Signal: So, what will impact drain first off? Signal. Cell phone signal. If your cell phone is in an area with bad cell service, the phone will try its hardest to find the closest cell signal. If itcan'tget there, it will bump up its power usage and drain the battery to get that signal. Put the phone in a locker/drawer for the day while you're at work or school and even though the screen was off, the phone was trying to find cell signal if it wasnt connected to WiFi. Any bad cell area will decrease battery life.

Temperatures: Generally, extreme temperatures will affect the device and how hard it's working. Heat and sunlight is a more common culprit than extreme cold. Take it to a beach and the sun hits the glaring glass. The phone starts to heat up, the phone will stop working the way it should. If your phone is warm,don'tcharge it. Thatll make it warmer and start to degrade parts of the phone. Things like a swelling battery could impact the life length of the phone. Also,don'tcharge in extreme temperatures. Phones have a built-in heat warning (theres one for extreme cold but its less likely with normal use). If that warning comes on,don'tdo anything to the phone but place it somewhere cooler/in the shade and leave it alone until the warnings gone.

Third-party apps: When the manufacturer develops these phones, the hardware and the software are kept in mind during testing but third-party apps will use more juice a lot of the time. For example, Facebook is a big user of battery. Pulling up the news feed, while it seems to only happen when you open up the app, its pulling your news feed even when youre not using it. You can check in your phones battery usage to see what apps are using the most battery. Another way to test if its third-party is by opening the phone in Safe Mode tosee if its an on-device function draining battery or a third-party app.

Charging your device properly will also help you determine whats using the battery. Modern cell phone batteries want you to charge all the way up and not to let it go down all the way. Going from 0 to 100% over and over will shorten the life of the battery and could start affecting day-to-day battery life. What you want to do is (by the way, youcan'treally "overcharge it", the device will shut off charging once its done) so you can just keep it plugged in whenever you get the chance. The only times you reallydon'twant to charge it are when its extremely hot.

Facebook and other social media apps, what can cause the phone to have a less than ideal battery life is syncing. Basically, any app that connects your phone to the outside world. Email, Facebook, social media apps, even when your screen is not on,they'reconstantly using battery in the background to make sure when you open the app it has all the info backed up and ready to load.

Battery Saver Mode: When your phone is at 25% you get a banner that lets you know youre running out of battery and it disables your syncing. Youll see the battery last longer during that last 25% than it appeared to do previous because it turns off syncing as well as some of the unnecessary radios. It turns off Bluetooth. So if youre in a really bad cell area, with Republic Wireless you have WiFi and so you can turn your phone on to airplane mode todisable the cell radio since you know youwon'tneed it and extend the battery life.

Widgets, live wallpapers all use battery. A darker black wallpaper that helps your phone not to need have brightness turned up can help conserve battery as well.

So, Ive gone over the basics and now Id like to hear from you guys. Lets go over some of your questions.

Member Q & A

Phone that has the Best Battery Life

Member Question: So, which phone should I pick if I want the best battery life?

Jonathan: Moto G (3rd Gen.). Thisphone will last you a weekend if youre not too hard on it. Well, what does all-day battery life mean? If you have the phone unplugged overnight, this is the phone you can guarantee will have your 7 AM alarm go off.

Increase Battery Life for Moto X (1st Gen.)

Member Question: I just bought my Moto X (1st Gen.) used, is there some kind of magic bullet I can use to increase battery life?

Jonathan: If you have the Moto X (1st Gen.), the first thing you need to know is the age of the phone. Theres been some charges already used on it so you may not get the battery life you first had in the beginning. But, my parents and my brother all use it and they all love it. One thing you can do is disable the wallpapers and the widgets. Its one of the two in our lineup that has a 1080 display (along with the Moto X 2nd Gen.). The higher the display, the more power it takes to power it up. Keep it on auto-brightness or just lower it down. Thatll be a huge help. The Moto G (3rd Gen.) has a 720p display and so it takes less juice to power up. UhWould you delete Facebook if I told you to? Maybe? No?

Will: I did. But, well, what a lot of people alsodon'tknow is that theres a lot of different apps out there that house the mobile Facebook browsing webpage in it so it functions like Facebook on a computer but it doesnt have the same battery-draining/data-usage background processes the Facebook app has.

Jonathan: Thats a good point and of course if youre having issues with any of these third-party apps just open a ticket and well be happy to help.

Letting Your Phone Drain

Member Question: I heard that if you let your phone charge to 100, letting it drain back to 0 the first time you get the phone and then repeat that 3-4 times will help expand longevity.

Jonathan: I play with more phones and tech than most people. Like, way beyond normal. Ive never run into a problem with my standard habits of charging. I know to just go ahead and charge it while setting it up. I believe thats something that worked with older batteries and wouldnt help with newer batteries. Once you get it, plug it in while you set it up. Just because its at 100 doesnt mean it needs to be unplugged or drained to 0. Maybe 12 years ago that was the case but that was mostly for flip phones and because you those batteries had memories/counter with the battery and you were resetting the counter to improve battery usage.

Will: I believe because those batteries were nickel and not lithium like modern batteries and that's where that rumor came from.

Replacement Batteries

Member Question: Given battery degradation as a phone ages, do you have recommendations about replacement batteries?

Jonathan: The DEFY XT could get your refurbished batteries but otherwise all the batteries are built-in to the devices so I wouldnt recommend taking the battery out and replacing it unless you really, really know what youre doing. So, taking the battery out and messing around would put you out of a phone completely when all that was the issue was needing to charge the battery more. I would more recommend using the phone until its done and make sure you get the value out of the phone and save your money for buying a replacement phone. Always be really careful and make sure you do your research if you do decide to try replacing the battery.

Manufacturers and Replacement Batteries

Member Question: Will cell phone manufacturers ever respond to consumer demand and go back to replaceable batteries?

Jonathan: Maybe. Not flagship phones, for now flagship phoneswon'tbecause if you make them replaceablethey'renot going to be as thin. Maybe some of the more mid-range phones will becausethey'renot as concerned about keeping it slim. Manufacturers in general will probably not. Batteries usually last at least two years which is about how long most people are keeping a phone before upgrading.

Cost of Replacement Batteries

Member Question: Is there an affordable way to get the battery in a Moto X (1st Gen.) replaced?

Jonathan: Short answer: No. Tearing the phone apart to replace the battery has a lot of glue and adhesive you're getting into which can destroy the phone. Most people end up breaking the screen trying this. Replacing the battery is about $100 bucks which would be better used to buy a new phone. I would recommend checking around for a used phone instead of spending the money to replace the battery because you could be out not only the cost of the battery but then have a broken phone when you could have just bought a used phone. The Moto G (3rd Gen.) would be the phone you want right now if its battery life youre concerned about.

Third Party Battery Saver Apps

Member Question: Do third-party battery saver apps help or hurt?

Jonathan: Good question, I installed one of those recently on my Moto X (2nd Gen.) It didnt save me any battery, it just gave me a bunch of pop-up ads that didnt help and it just probably drained the battery. Ican'tgive any good recommendations but our Ambassadors and active members of the Community that can give recommendations. Most are pretty safe to use but starting a thread in the Community to get peoples recommendations to help.

Will: Ill also add that more than actually improving the battery,they'remore like a monitoring app that, when you get that pop-up it lets you know all the background processes the battery saving app has noticed and offers to close those background processes. In a lot of cases, because its also running in the background to monitor other apps, its actually taking up battery life as well but still relying on you to manually close those processes you can do on your own. Theres a net loss-gain benefit you have to take into account there.

Jonathan: When it does close off all those currently running apps, Google actually keeps those processes open in the background to make sure theydon'tneed to reload from the beginning so it could be negatively impacting your battery by needing to reload the app all over again.

How Much Battery Life GPS Uses

Member Question: Is there a way to determine how much of my battery life my GPS usage per app. Block specific apps for GPS usage?

Jonathan: So if you go into battery usage and check apps like Waze (like a Google maps) all the syncing, GPS, location services and the like will be calculated under the one Waze app. It doesnt necessarily mean that GPS apps use more battery, just that they pull from processes that use the battery as a foundation for what they do.

Battery Life after Lollipop 5.1 Upgrade

Member Question: Why is my Moto X (1st Gen.) battery taking longer to charge since the Lollipop upgrade?

Jonathan: Pro-tips for after the Lollipop upgrade: Weve heard some membersgetting less-than-ideal battery life. Updating the OS from KitKat to Lollipop was a big upgrade and meant a new architecture needed on the phone. Iwon'tget too technical but unfortunately, a factory reset wouldbe the best way to go back to getting good battery life if you are seeing a huge drop in battery performance. When a phone goes from KitKat to Lollipop, not all your apps became optimized automatically with the update. Facebook and the bigger apps are probably fine but apps that take longer to update may run slower/laggier after the update. Do a factory reset, don't start an automatic restore of your apps after the factory reset but manually update your apps from the Play Store and that should help improve the battery.

Also, phones are really designed to last two years and the battery hold will go hand in hand with that. If your phone is still getting up to 100% but you see it lasting less throughout the day, its probably the battery on its way out. If its less than two years old you may need to use a different charger that gets up to the full 5 Volts instead of 2.5.

Battery Life and the RW Telephony App

Member Question: Could the new RW Telephony app be causing battery life issues?

Jonathan: Any changes in theory really could affect battery life but weve tested this internally and we didnt have any issues but we alsodon'tuse third-party apps when we test new Republic Wireless apps and processes. This adds additional variables and the engineers are testing to find it a product works so if its a combo of Republic Wireless' Telephony and a third-party app wouldnt have been tested so so Safe Mode will still be a helpful test.

Battery Life and Cell Standby

Member Question: So at various times, my phone just seems to eat up battery. When I go to my battery screen, the biggest culprits are Cell Standby and Android OS. Any suggestions?

Jonathan: Ah, cell standby. I was waiting to hear that one! So, like weve mentioned, we test all the new updates and phones before you guys get them and we came across that while testing last year and we reached out to Motorola and our Dev team to see what we could do to replicate that. And cell standby is interesting because its less so a drainer than a false-reporting. If you look at your notifications at the top of your screen and the percentage of your battery? Thats accurate. But if you go into the Android settings and look under battery usage, thats whats inaccurate. Thats where youll see cell standby being reported inaccurately. The way you can test that is (funnily enough) downloading a third-party battery application which will show you its not accurate. Theres nothing to really do to make the cell standby stop showing so high and itwon'talways show the same usage. Sometimes it will even go above 100% which is obviously not the case. Its annoying and right now theres no real fix for it but good news is its not actually running down your battery.

Will: What about Android OS?

Jonathan: Well, Android OS is calculating lots of different things. So OS and your screen should be the two major users of battery use which is because both of those are needed for your phone to run. If you check your battery after your phone has its screen off all day, itll just show the OS Because it still needs to run. Theres nothing really to worry about. If youre not using your phone, itll show lots of usage from OS mostly because youre not using anything else.

Will: Keep in mind, the percentage of battery usage looks dramatic but it just means of the battery thats been used so far, not the entire battery. If its showing a lot of battery for the OS, it just means of the battery thats been consumed, its been by the OS keeping the phone running

Using Developer Options

Member Question: Turning on the Developer's Options setting and enabling "Destroy Activities" seems to help me on my Moto X 2013, is it dangerous?

Jonathan: Well, I wouldnt recommend testing that for a few different reasons. First off, that will actually cost you battery life. You load a webpage, you leave it, you kill it which means you need to load the whole app and the website all over again instead of letting it idle. Id say its more a privacy benefit than a battery benefit.

Will: This could help for apps that youdon'tuse that often (like Google Maps in the middle of nowhere) but Facebook and the like take a lot of battery to boot up and stay running when its re-opened so that would run the battery down quicker. Theyre really not intended to be a quality of life enhancement and, like the settings are titled, its really only good for developers otherwise Google would have built it into the OS.

Member Question: Seemed to me like lollipop had more animations that slowed it down, I turned them off in developer tools and it is a lot faster and probably doesn't use the processor as heavily

Jonathan: Yes, probably not by much though. Those animations are generally switching from screens or something like that. Its not like a constant live wallpaper or widget thats constantly using the screen. Its probably not worth it. By shutting down all these animations degrades your experience with Android. Disabling widgets and the like is mostly a tip for the long day where youre running out battery with no charger. Just make sure youre bringing a backup charger if you know youre going to be somewhere without entertainment for a while (like the DMV) but on a day-to-day basis you really shouldnt need to disable too much. Also, disabling widgets, live wallpaper and the like are less tips to tell you what to keep off (which can ruin the fun experience of a smart phone) but mostly to know whats using the battery on those days where youre starting to run low.

Charging Phone Overnight

Member Question: A clarifying question about power-cycling the phone. My husband turns his off at night and charges it, and I leave mine on overnight while it's charging. Is one method better than the other for battery life?

Jonathan: This always makes me think of when I was younger and I'd tell my parents to turn off the car when we were stopped somewhere and they'd let it idle and told me it was actually better/used less gas to let a car idle rather than use the power it needed to shut off and start it back up. That's kind of like what a power-cycle does. It takes up battery to start the phone back up and can run through battery quicker if you're not charging during that power-cycle.

So, theres no evidence to show leaving the phone off is better for charging. For those of us on call, turning them off is not an option. Its usually to reboot our phones that they get turned off and Idon'tsee battery issues. If you do see battery issues, itll probably be related to that end of life battery. If youre using your phone as your primary day to day advice and you use it for an alarm and need to keep it on at night for a potential phone call, just charging it overnight while keeping it on should be a-ok.

Background Data in the RW App

Member Question: Will Republic Wireless implement the ability to block background app data usage in app?

Jonathan: While thats not necessarily a feature we have in the Republic Wireless app right now, I know its a requested feature and I know where were going with the app wedon'thave it in there right now. Future versions of Marshmallow and Android N will probably have something in there but the Republic app will probably not do that.

The Republic Wireless app is used in conjunction with Republic Wireless service and lets you manage data, voicemail, and settings. You can also request Help from Republic, connect with our Community, or search our Help Center.

Please click each of the links below for detailed informationrelated to each topic.

How to Update Your Republic Wireless App

Republic Wireless 3.0 App (used with My Choice plans)

Republic Wireless 2.0 App (used with 1.0 and Refund plans)

Symptoms

Able to turn on and off WiFi setting

WiFi continues to search, but gets no results

Occurred after a failed OS update

Environment

Moto G4

Failed OS update

Phone outside of one year Manufacturer's warranty

Attempted factory reset with no resolution

Resolution

Contact Motorola Support for repair or replacement options

Article Created From

1341603

Objective

To view and change the notifications for Gmail

Environment

All Republic Wireless phones

Gmail application for Android

Procedure

OpenGmail

Tap thethree dasheson the upper left corner

TapSettings

Tapyour email address

EnsureNotificationsis checked

TapInbox notifications

TapSound

Choose a Ringtone

Note:Werecommend setting it to something other than Default notification sound and None.

TapOK

Article Created From

1335758

Symptoms

The Republic Help Center (help.republicwireless.com) fails to load pages on iOS devices

Environment

Republic Help Center

iOS devices

Resolution

Clear your browser's cache and cookies and retry

Article Created From

1231027

KEY FEATURES

5.5" HD Display

3300 mAh battery

16 GB internal memory

8 MP auto-focus camera + 5 MP front camera

4G LTE

SIM card included

MODEL NUMBERSM-J727U

OPERATING SYSTEMAndroid 7.0 Nougat

DISPLAY5.5 HD (1280 x 720) TFT

MEMORY2 GB RAM16 GB ROMExpandable up to 256 GBMicroSD slot(card sold separately)

SIM CARDNano SIM

PROCESSORExynos 7870Processor Speed: 1.6 GHz Octa-coreGraphics Processor: Mali-T830 MP1

BATTERYRemovable, rechargeable lithium-ion, 3300 mAh

CAMERARear-facing camera:8 MPf/1.9 apertureAutofocusGeo-taggingTouch focusFace detectionPanoramaHDRLED flashFront-facing camera:5 MPf/2.2 apertureSelfie flash/lightVideo: 1920x1080 @ 30 fps

PHYSICALHeight: 151.6 mmWidth: 76.2 mmDepth: 8.6 mmWeight: 170 g

PORTSMicro-USB3.5 mm headset jack

CONNECTIVITYWiFi: 802.11 b/g/n/ac 2.4 GHz + 5 GHzCellular:GSM (850, 900, 1800, 1900 MHz);UMTS (B2, 4, 5)3G/4G LTE (B2, 4, 5, 12)Bluetooth: v4.1

AUDIOConnectivity: 3.5 mm headset jackSpeakers/microphones: Front-ported loud speaker

ACCESSIBILITYTTY/TTD CompatibleHearing Aid Compatibility (HAC) rating M3/T3Languages supported: Android Nougat allows you to select from 100 new languages and 25 locales for commonly used languages such as English, Spanish, French, and Arabic.

SENSORSProximity sensorAccelerometerGyroscopeCompass

WHAT'S IN THE BOX?

Samsung Galaxy J7

10 W 2-piece wall charger

Quick start guide

Your mobile device can determine its location (Location Information) and can associate Location Information with other data. (You know this, but our pesky lawyers insist that we remind you.) Assuming that you carry your mobile device with you (and really, who doesnt?), the Location Information naturally includes information about your location. Applications and services offered by us and third parties also can access, collect, store and use Location Information and disclose Location Information to others.

We use Location Information to provide our wireless voice and data services, emergency services, and location-based applications and services offered by us and third parties, including mapping, navigation, weather, mapping and other applications or tools. Your Location Information is subject to our Privacy Policy, which you can access at www.republicwireless.com/privacy-policy.html.

While we make the security and confidentiality of your Location Information a high priority, you nonetheless should use caution when you determine whether you will make Location Information available to others. You also should review any applicable third party policies before providing access to your Location Information.

To limit potential unauthorized access to your Location Information, we offer several means to manage access to Location Information. If you enable location settings, you permit third parties to access your Location Information through software, downloads you associate with your mobile device or through Internet access, messaging functions or other methods. You also authorize republic wireless to collect, use and disclose your Location Information as appropriate to provide you with any location services that you enable.

Effective November 8, 2011

Answer

No, Republic Wireless doesn't offer a family or group plan. However, multiple service lines can be added to the same account.

Additional Notes

If you have multiple service lines on your account, your monthly bill will list the plan charge for each line separately, but taxes and fees will be listed together.

Our current plans can be seen on our plans page.

Article Created From

Internal question

Objective

Open a new Help ticket with Republic Wireless

Environment

Republic Wireless Account

Help Ticket Tool

Procedure

Click this link

If prompted, sign in to your Republic Wireless account

The Help Ticket Tool will guide you through the process of creating a ticket for your issue

Additional Notes

Phones or accounts that are not working are prioritized over general questions or account issues.

Please open only one ticket at a time for an issue you're experiencing with your phone or service.If we have to merge your multiple tickets, you'll automatically drop to the back of the line.

If you cannot log in, please email [email protected] from the email associated with your Republic Wireless account. Non-associated emails will take time to validate so, for that reason, may not be ideal.

Environment

Republic Anywhere

Republic Wireless Website

Republic Wireless Help Center

Answer

For information about what Republic Anywhere is, and how it works, see our Republic Anywhere webpage.

For information about how to use Republic Anywhere, see our Republic Anywhere Help section.

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