Rhapsody FAQs

Introducing the New Rhapsody for Windows

If you've receiving error occurred while playing back on iOS, try resetting the date and time on your device.

Step 1:Go to settings on your iOS device.

Tap on General

Tap on Date and Time

[email protected]

Step 2: Turn off the set automatically by tapping the toggle button available at the right side of the option.

Step 3: Manually configure the Date & Time

Step 4: Set the time zone appropriately.

Once the Date & Time and the Time zone is set appropriately. Exit the app and then try to playback the tracks.

Step 5: Toggle back to set automatically and close out and reopen the Rhapsody App and try to playback the tracks again.

If you are still seeing the error afterwards please emailwith the following information.

Please give us the track examples (eg: Name of the Artist, Album & Tracks) that you are trying to play when the error occurs?

Are you able to play the downloaded songs?

The exact steps you are taking to play the songs.

Rhapsody app version.

What is the cell phone carrier or internet service provider that you are using?

The streaming quality, of the song you chose to play.

HERE Weve tried to make our Help Site as helpful as possible so that you can get your questions answered immediately. Please take a look at the self-serve topics and information below as they provide answers to our most common questions. If you can't find an immediate answer to your question, you can contact us using the buttons at the bottom of this page. We do not offer phone support, however our agents are ready to assist you via live chat, for your immediate needs, Monday - Friday from 8 AM to 5 PM PT or by email, for your less urgent inquiries, at anytime. Our state-of-the-art live chat system allows us to troubleshoot your technical issues and deliver information to you in the fastest, most effective way possible and can be used from your PC, Mac, or right from your mobile device.

Manage Your Account

Make changes, update info, remove devices & more

Something's Wrong

Known Issues Billing Questions Can't Sign In Android help Apple iOS help Website help Compatible Devices

Mobile App Guides

Android Phone iPhone iPad Windows Phone How to Download Songs Add or Remove Devices

PC & Web Guides

Napster.com How to Download Songs Add or Remove Devices

Cancel Rhapsody

Stop your subscription

Contact Us

Ask a question conveniently via online chat or email

Chat

You can chat with a Napster Support Representative in real time!

Monday to Friday : 8:00am to 5:00pm PST

Click on the chat icon on the leftor click HERE to chat with us.

Email

Having problems connecting with a Napster Support representative?

Send us a message. Our representative will aim to email you back within 24 hours.

Click on the Email icon on the left or click to send us an email.

SONOS is updating its firmware for features and fixes to their own system. As part of this update, a new Rhapsody experience is being released. This update brings more of the Rhapsody features you enjoy in every room of your home through the SONOS Controller App, like genres + moods, time-of-day recommendations, and the ability to stream radio station from any artist or track.

This new app has improvements over the previous Rhapsody SONOS experience including the following:

HIGHER QUALITY AUDIO

Enjoy our highest quality audio ever at AAC @ 320 Kbps

PERFECT PLAYLISTS

Browse playlists by Genre, Mood, and Theme to match every moment.

SONOS SPOTLIGHTS

Discover new featured music thats been handpicked just for Sonos users.

CUSTOM RADIO

Create custom ad-free radio stations based on a song or artist. You can also tune-in to your favorite live radio stations from around the world.

Frequently asked questions(FAQ)

How to update Rhapsody APP on SONOS?

When a new software update is available for your SONOS system, you will be prompted to update with an Update Now button on all of your SONOS controllers. Simply click the Update Now button to begin the update process or go to settings menu and at the top of the list there will be an "Update Now" item when an update is available. Simply tap that to start the process. This will update the SONOS player firmware to the latest. All playlists and alarms will automatically be migrated to the new appwith no need for the user to do anything

Please refer to the SONOS KB article below for more information on how to update SONOS system.

https://SONOS.custhelp.com/app/answers/detail/a_id/226/~/how-to-update-your-SONOS-system

What bitrate and format does Rhapsody stream in?

Rhapsody streams in 320kbps AAC format.

What happens if I do not update my SONOS system?

Due to a new Rhapsody implementation on SONOS, you must update your SONOS system to the latest version in order for your account to continue working on SONOS. If you do not update before 30thJuly16, then you will not be able to play music on Rhapsody, but you will be prompted to update the App.

If you still have any questions on Rhapsody SONOS update, pleasecontact our Customer Support and wewill be happy to answer any questions you may have on our services.

Everything you need to get most from unRadio on iOS.

Get the App

1. Open the App Store 2. Search for Napster3. Tap Install

Sign In

1. Open the app2. Tap Sign In3. Sign in with Facebook oryour Napster username.

Forgot your Napster password? Reset it here.

https://account.Napster.com

Main Menu

Swipe right or tap the menu icon

Home Screen

Swipe up & down for more sections

1. Main menu2. Recent stations. Swipe L to R for more, or tap the play icon3. Start a station based on artist or song4. Stations you saved5. Your listening history6. Songs you favorited using the heart icon7. Programmed stations by music type8. Live stations from around the country9. What other Napster members are listening to10. [not shown]Featured staff picks, curated playlists, & video interviews

My Stations

Stations you saved

1. Tap My Stations from the Home screen2. Tap the + icon to remove a station

Stations By Genre

Programmed stations by category

1. Tap Stations By Genre from the Home screen2. Tap a Genre to see programmed stations3. Tap a station name to start playing4. Tap the + icon to add to My Stations

Live Radio

Radio from around the country

1. Tap Live Radio from the Home screen2. Tap the Search icon. Enter station call letters3. Tap a station name to start playing4. Tap the + icon to add to My Station

Featured

Our staff picks, curated playlists, & video interviews

1. Tap Featured from the Home screen2. Tap All Genres to narrow by music type3. Tap the picture to start playing4. Tap the words to read more

TrackMatch

Hear a song on TV, in a club, or on Live Radio? Find it in the Napster catalog.

1. Tap TrackMatch from the main menu2. Tap the microphone icon to start matching3. Tap the + icon to remove tracks, view the album, or share.

The Player

1. Return to mini player2. Bluetooth & Chromecast3. Equalizer4. Favorite a song5. Options like Add to My Stations, Share, Add to Favorites & View Album6. Song progress slider7. Thumbs up to make a station smarter8. Back one song [not available in some stations]9. Play / Pause10. Forward one song11. Thumbs down to make a station smarter12. Open the Radio Tuner

Settings

App settings.

Swipe right or tap the menu, then tap Settings

Troubleshooting

The steps below fix most issues. Napster requires iOS 6 or higher.

1. Completely shut off your device and turn it back on

2. Check for an app update

3. Sign out of the app and back in: 1. Tap Settings in the app. 2. Tap Sign Out

4. Force close the app: 1. Press the physical button once on the iOS device to close Napster 2. Press the physical button twice to show background apps 3. For iOS 6, press and hold Napster until the red circle appears, then tap the circle 4. For iOS 7 scroll to Napster and swipe up

5. Ensure there is some free space by checking iOS Settings > About > Available.

6. Switch between WiFi, cell, & airplane mode.

7. Turn off High Quality downloads and streams. 1. Tap Settings in the app 2. Scroll to High Quality Audio 3. Set both Downloads and Streaming to OFF

8. Deauthorize & reauthorize the device from your account. 1. Sign in to 2. Click "Authorization" 3. Scroll to your iOS device 4. Click "Deauthorize" 5. Open the Napster mobile app and sign back in to reauthorize

9. Restore the app.Library and playlists are safe, but saved songs are removed. 1. Tap Settings in the app. 2. Tap Restore Default Settings 3. Re-download any saved songs

10. If all else fails, uninstall & reinstall the app. 1. Press & hold the app icon 2. When the icons shake, tap the "X" 3. Tap Delete

Wait - one last thing before you go - did you know we have an annual plan, which costs only $7.99/month?

If that's not interesting to you, and you really wish to cancel, then we are truly sorry to see you go.

The steps to cancel your Rhapsody subscription depend on your payment method.Choose your option below.

How have you been paying for Rhapsody?

Directly with my credit card:

Visit www.rhapsody.com/cancel from your Mac or PC and sign in to your account. If you forgot your password, you can reset it here.

On my T-Mobile phone bill:

Visit www.rhapsody.com/cancel from your Mac or PC and sign in to your account, or contact T-Mobile.

Contact T-Mobile >

On my Verizon mobile phone bill:

Contact Bill-To-Mobile >

On my MetroPCS or AT&T mobile phone bill:

Dial 611 from your mobile phone.

Contact MetroPCS >

Contact AT&T >

Through an iTunes account:

(Did you know you could be saving money on your Rhapsody account by switching your billing to Rhapsody? Details are here.)

1. Tap the App Store App on your iOS device2. Tap "Featured" and scroll to the very very bottom3. Tap "Apple ID: [email protected]"4. Tap "View Account"5. Sign in if prompted6. Tap "Manage" under "Subscriptions"7. Tap Rhapsody8. Slide Auto-Renewal to "Off"

Contact iTunes >

As we upgrade the new functionality for AAC streaming to bring more features on Yamaha Media Controllers, well begin shutting down the old version on Aug 1st, 2016. This will result in the current Rhapsody service not working on certain Yamaha device models from 2012 and older. If users have any other device models other than the ones listed below, they can update the firmware on those models or contact Yamaha to see if there is a firmware update and If they are not currently available, they are planning on pushing the update before the end of June 2016.

The following models will not support new functionality for AAC streaming:

RX-V3900/RX-Z7 (2009 model)

YMC-700 (2009 model)

RX-V2065 (2009 model)

Vx073 (2012 model)

OVERVIEW

Rhapsody is taking a step into virtual reality by building the first VR experience by a major streaming music service

Userscan download the free mobile Rhapsody | Napster VR app for iPhone or Android

Use the app on its own just by moving your smartphone, or opt for a better experience with a Google cardboard virtual reality viewer

KEY ELEMENTS

App to feature exclusive VR content from SXSW; new content added each month

Exclusive VR content recorded at SXSW during Rhapsodys co-sponsored event - Flatbush Zombies, Talib Kweli, Eli Paperboy Reed

Branded stand-alone Rhapsody & Napster Apps to feature all exclusive VR content

Branded Google cardboard viewers

Promotion & Messaging

Videos will be published to VR app as well as to YouTube and Facebook

More exclusive content will be added on a regular cadence

BRANDED, STAND ALONE VR APP

Stand-alone apps distributed by Rhapsody/Napster: Rhapsody VR/ Napster VR

iOS and Android apps (Rhapsody and Napster branded apps)

Simple interface to feature available videos

Will support Google Cardboard optimized viewing and non-cardboard viewing

App open to all users with upsell messaging to core app and deep links to artists

Rhapsody VR: Frequently Asked Questions

How do I play a video?

To play a video on your smartphone:

Download the free Rhapsody VR app for iPhone or Android (iOS 8 or later; Android 4.3 or later).

Connect to WiFi, choose a video and download the video.

If you have a Google Cardboard viewer, select the Cardboard option and put your smartphone into the viewer. (Be sure to look around to experience all 360 degrees of the video.) Otherwise, select the smartphone option.

If possible, wear headphones or turn up the volume on your device.

Do I have to download a video before playing it?

Yes. You can remove the file from your device after you watch the video.

Im having trouble downloading the video. What should I do?

Make sure your WiFi is turned on and that your phone doesnt go to sleep. To prevent your phone from sleeping on iOS, go to Settings > General > Auto-Lock. On Android, go to Settings > Display > Screen Timeout > Set timeout to Never. Leaving the app will also stop the download process.

Im experiencing some double vision when using the iPhone app. What should I do?

Ensure the center of the screen is aligned with the center of the viewer. You may need to adjust your phone once you're looking through the viewer to get the alignment just right.

You may also need to turn off the zoom setting on your device. To do this on an iPhone 6, go to Settings > Display & Brightness > Display Zoom > View > Standard. To do this on an iPhone 5, go to Settings > General > Accessibility > Zoom.

How do I assemble my Cardboard viewer? What can I do if my phone doesnt fit?

If youre having any issues putting your Cardboard together, here is a great overview.

Google Cardboard supports screens between 4 and 6 inches long. If your device is not compatible, you can still experience videos using the smartphone option.

The video looks blurry in my Cardboard viewer.

Ensure your phone is aligned flat against the Cardboard if it is tilted, the image may appear blurry in the viewer. If your phone is in a case, it may help to remove it.

How do I delete a video after Ive downloaded it?

Tap the trash icon next to the play button on the video detail screen to delete a downloaded video.

How can I get a Cardboard viewer?

Googles Cardboard site features a number of cardboard viewers available for purchase.

Will there be more videos available?

Yes, we will be adding more great VR videos on a regular basis.

Feedback?

We would love to hear your feedback on the app. Please send your feedback to [email protected]

With power saving mode enabled on the phone playback will not continue if the phone is sleeping, in lock screen mode, or minimized in the background. To allow playback to continue uninterrupted while power saving mode is on please do the following:

1.Open phone's settings screen

2.Open battery setting

3.Open the battery optimization screen. Each phone handles the location of this option slightly different but we cover the common locations.

Example onSamsung S7 Edgetap on "Battery Usage":

Then tap on "MORE" in the top right corner:

Example onNexus 6tap on overflow 3 button:

4: Tap on "Apps not optimized" then "All apps":

5.Scroll down until you find our app and turn this option off:

We introduced a new camera feature with our latest Rhapsody App 5.4.500 on Android Phones. Rhapsody App uses the camera of an Android device to image a payment card which makes it easier for users to simply scan their Credit card and update their payment details rather than manually entering the card information while trying to sign up or update card payment details. This simply lets the users pay for Rhapsody by holding their credit card up to the phones camera. We brought this feature into Rhapsody App to speed up the process of inputting credit card numbers on the small screens of mobile devices, like smartphones. Instead of having to manually type in the digits using your phones keyboard when adding or modifying the payment details. We also use the camera to take a new photo for your profile page within the Rhapsody Application.

Frequently asked questions (FAQ)

When is the camera used, turned on? Camera is used/turned on based on user action. The user must click a button to activate the camera. It is only possible to activate the camera when updating on the Credit card form to shortcut having to enter credit card numbers or modifying your or when editing your profile and you wish to take a new photo for your profile.

When it is turned off?It gets turned off when the user completes the scan of the credit card or when the image is captured for your profile photo and uploaded to the server.

How is the data captured by the camera managed? This technology uses Optical Character Recognition to decode the Payment Card Numbers. The premise of the feature is to allow for an automated process to read the Payment Card numbers and to secure the data within an encrypted payload. Is the camera data stored locally only?No data is stored locally and the images are deleted from memory.

Is the data transmitted off the device? If so, where to? How long is it stored? How is the stored data used? The data is transmitted off the device to the payment form. The payment information is then used in the credit card processing and discarded. Only the last 4 digits of the credit card are then stored. For profile photos, it is stored on our server until the user replaces the photos with another photo.

If you still have any questions on Camera Permission, pleasecontact Customer Support and wewill be happy to answer any questions you may have on our services.

This article contains instructions for resolving the error " The Computer could not be authorized" that happens when authorizing the computer on Rhapsody 6 PC software as shown in the screenshot below. Thisusually happens, if the Windows DRM system on your computer is affected as it will not allow you to play the DRM protected media and it can be fixed by following the troubleshooting steps as given below.

LINK

To resolve this issue, follow these steps:

Disconnect any MP3 players from the PC.

Run "Command Prompt" as Administrator.

(Start -> All Programs->Accessories-> Right-click on Command Prompt and select Run as Administrator.)

Type cd \ProgramData\Microsoft\Windows in the command prompt box and press Enter.

(It should show something similar to: C:\ProgramData\Microsoft\Windows>

Type attrib DRM next to the above text C:\ProgramData\Microsoft\Windows>

(It should show something as given in the picture below)

Type attrib -r -s -h DRM && rmdir /s /q DRM && attrib DRM and press Enter.

(It should display: File not found DRM. It means that the folder has been successfully deleted.)

Launch Rhapsody. You should get a dialog to update Windows Media components.

Click "Upgrade Now". When complete, click "Restart now" to restart your computer.

While the computer is restarting, if you are using an MP3 player with Rhapsody, use the MP3 player menus to reformat your device. NOTE: this will erase everything on it.

After your computer restarts, don't reconnect an MP3 player yet. Launch Rhapsody, and it may need to restore downloads (shown on the left). Please wait until that completes.

If you are using an MP3 player, you can now connect it.

When the device appears in Rhapsody, click on it and follow any steps shown. You should then be able to select the playlists or specific tracks that you want on the device. It should then be able to sync.

You can also download music for offline playback. It should automatically authorize your computer. (You can also go into settings and manually authorize it or you may see that it is already authorized.)

Whats next?

If the above steps doesn't resolve the issue, please click on this and send us the error logs to us by following the instructions as given in the article.

Description:

Users are unable to view the track or artist information on Car Stereo when it is connected with the smartphone through Bluetooth.

Repro :

1) Connect your smartphone to Car Stereo via Bluetooth

2) Launch Rhapsody application on your smartphone and have it running.

3) Select Rhapsody from Apps List

4) Try to open Rhapsody and play a song on the car stereo.

5) Song will play but car stereo doesn't show the track or artist information

Workaround: None at this time

Solution: This issue will be fixed in our next release APP Version 5.5

Music Inbox captures push messages you might receive outside of the app. We'll send you occasional messages about music and artists we think you'll love, plus news about ways to share Rhapsody, new features, and exclusives. Plus, it'll capture the push messages that you might already be receiving today, so they won't disappear as soon as you tap them.

Can I remove the Notifications feature?

The inbox itself is a new feature of the Rhapsody app, and we really hope you find it useful. If not, you can delete individual messages within the inbox, or you can turn off the "badge" feature which tells you when you've received new messages. In Settings, look for Notifications and un-check the box.

How do I turn off push messages that I see in Notifications?

You can turn off new push messages by following these steps. Please note, by disabling Push, you will no longer receive any messages from Rhapsody's app - even those that are personalized to your musical tastes and the artists you love.

1. Tap the menu button.

2. Tap Settings.

3. Uncheck the checkbox "Push Notifications".

How to turn on push messages that I see in Notifications?

You can turn on notifications by following the steps given below:

1. Tap the menu button.

2. Tap Settings.

3. Check the box "Push Notifications".

Can I opt-out of these notifications?

You can opt out of the red badge that lets you know when there are new messages in Notifications.

How do I know if there is a notification?

If you're opted in, you will see a new message red badge on the Rhapsody app and within the app in the top navigation bar. In order to turn on or off these updates, follow these steps:

1. Tap the menu button.

2. Tap Settings.

3. Check (or uncheck) the box "New Notifications Badge".

The notifications appears here:

What kind of notifications will I get?

We send messages that are saved in Notifications on personalized music topics such as new releases, newsletters, editorial posts and Artist Spotlights. We also send you updates on your account when necessary, targeted offers from artists that you have listened to, and other updates we think you will find useful. We won't spam you - we'll do our best to target the messages you receive to your musical tastes, via the music you listen to on Rhapsody.

Step-by-step instructions and help for doing everything with Rhapsody.

What is Rhapsody?

What Is Rhapsody? Where can I listen? Compatible Devices

Sign-up

Create a new Rhapsody account

Manage Your Account

Make changes, update info, remove devices & more

Something's Wrong

Known Issues Billing Questions Can't Sign In Android help Apple iOS help Website help PC software help MP3 Player help Sonos help

Mobile App Guides

Android Phone iPhone + iPod Touch iPad Windows Phone How to Download Songs Add or Remove Devices

PC & Web Guides

Rhapsody.com PC software & MP3 players Windows 8/Windows RT App How to Download Songs Add or Remove Devices

Game Console Guides

XBOX

Home Audio Guides

Sonos Logitech Connected TVs

Car Guides

BMW Ford SYNC AppLink

Music Requests

Request a song

Feature Requests

What should we add next?

Known Issues Billing Questions

Why is Rhapsody on my credit card more than once? I signed up for a free trial. Why was I charged? I saw a better price. Why was I ineligible? What is this $0, $1, or $5 amount on my card? I cancelled my account. Can I have a refund? Someone illegally used my credit card

Can't Sign In Android help Apple iOS help Website help PC software help MP3 Player help Sonos help

1) Completely unplug the Sonos for 30 seconds, then plug it back in. 2) Remove and re-add Rhapsody. Don't worry, your library and playlists are safe. 3) Contact Sonos support at http://www.sonos.com/support or800-680-2345

Songs grayed out or missing

Artist and record labels decide what songs are available on Rhapsody. Rights to songs can change over time. Some songs that were once available may disappear or show as grayed-out if the right's holder requests we remove them. Many songs that are removed are gone temporarily, and are eventually returned to our catalog. We're adding thousands of songs each week, so check back often. Want to request we add an artist or song? Let us know.

What is the Nintendo Wii U?

The Wii U is a Nintendo game console that support high-definition graphics. The system's primary controller is the Wii U GamePad, which features an embedded touchscreen. The screen can be used either as a supplement to the main display (either providing an alternate, asymmetric gameplay experience, or means of local multiplayer without resorting to a split screen), or in supported games, to play the game directly on the GamePad independently of the television. Games can support any combination of the GamePad.

Key features of the Rhapsody app on the Nintendo Wii U

Wii U Works Seamlessly with your Music

-Easily search or browse the entire music catalog for tracks, albums and artists

-Discover playlists featured by our music experts and play your personal playlists and favorites

-Get access to all the newest releases including albums and singles

-Listen ad-free radio stations for any occasion, era, genre or mood

REGISTERING TORHAPSODY

In order to use Rhapsody, you need to have a valid subscription and a personal account.

When you first switch to Rhapsody on your WiiU you will see a splash screen on your TV and a prompt on your controller to log into your Rhapsody account.

Not yet registered to Rhapsody? No worries! Go to the link that appears on your controller and set up an account by entering a user name (always an email address) and a password of your choice.

Return to your WiiU controller and enter the user name and passwordyou'vejust created. All set!

The first 30 days Rhapsody are a free trial. If you do not cancel before the end of your free trial your subscription will automatically turn to a recurring monthly paid subscription, which can be cancelled at any time.

LOGGING INTO RHAPSODY THE HOME PAGE

When logging into Rhapsody you enter at the Home Page.

On the main part of the Home page you will see several albums rotating on a carousel.

These are the key new releases and top albums available, and are directly clickable so that you can immediately start enjoying the hottest new music without much searching.

On the left side of the Home Page is the Menu bar.

Navigating through the Menu bar will reveal the contents of each submenu on the main part of the Home Page.

MENU ITEMS SEARCH

Selecting the magnifying glass icon will open the Search menu

Type in any artist name, album title, or song title; search results will include the most popular artists, albums, and tracks containing or similar to- your search keyword.

Click directly on the desired result, or click on the main category (Artists, Albums, Tracks,) to reveal more search results.

MENU ITEMS PLAYLISTS & FAVORITES

Selecting the list icon will open the Playlists & Favorites menu

Users can select among the many curated Rhapsody Playlists by genre, mood, or theme.

Users can also access the User Playlists they have created on their computers, tablets, or smartphones, as well as the tracks they have marked as Favorite on the same devices.

Users cannot create their own Playlists or mark tracks as Favorites via the WiiU controller.

MENU ITEMS THE BROWSE PAGE

Selecting the eye icon will open the Browse page.

In the Browse page, users can scroll through several music genres and their sub genres

Within each genre or sub genre, users can browse through the top artists, top albums, and

top tracks and find some inspiration on what to listen to next.

Clicking on any track will start playback.

MENU ITEMS THE NEW RELEASES PAGE

Selecting the CD icon will open the New Releases page.

In the New Releases page, users can scroll through the hottest new releases of all genres.

New releases are updated every Friday.

Clicking on any track will start playback.

When you play any tracks using Rhapsody APP on Android or IOS, the prompt to upgrade the membership may pop up every time when you switch from one screen to another as shown in the screenshot below

here.

This can happen for a few reasons:

This message would pop up if you are trying to play music after the free trial is expired - Click here to upgrade your membership.

Your premium subscription may have expired - Click here to upgrade your membership.

Your credit card may have expired. Click here to update your payment method.

There may not have been sufficient funds when the payment was attempted.

A temporary connection problem with your bank when the payment was due to be processed

You may have logged into to a different account instead of the active account that you have subscribed. Please check if you are logged in to the correct account by clicking

You may not have logged out and logged back in after updating the new card payment method.

We accept Visa, MasterCard, American Express, and Discover credit cards,Amazon payments as well as PayPal.We do not accept prepaid or gift cards, even if they have a Visa, MasterCard, or American Express logo.

Rhapsody no longer sells MP3s.

There are a small handful of older songs still available for purchase in our old PC software (Rhapsody 4). They will eventually be removed and no new songs are being added. Our new PC software (Rhapsody 6) does not offer songs for sale.

However, with a Rhapsody subscription you can download as much Rhapsody music as you like with our mobile apps, at no additional charge.

Get the app here.

(Looking for help with our old software, Rhapsody 4? See the Rhapsody 4 guide here )

1. Open Rhapsody 6. Need Rhapsody 6? Download it here.2. Connect a compatible player to your Windows PC3. Click Audio Player on the left and click Authorize if prompted4. Drag and drop songs, albums, and playlists to the device.

Remember:- Do not connectyour Android, iPhone, iPod Touch, iPad, or Windows Phone to our software. Use our mobile app instead.- Rhapsody is not compatible with iPod Nano, iPod Shuffle, iPod Classic, Sony Walkman, or Philips MP3 players.- Our PC software is not compatible with Mac.

Summary:

AUTO is a simplified experience to allow you to get the most from Rhapsody while on the go. Have a quick access to your favorite music with a specially designed experience for when youre on the go. Bookmark playlists and albums for AUTO. AUTO works with AUX & Bluetooth connections.

How to access AUTO?

Launch Rhapsody application

Swipe the screen from left to right or tap on the menu button

Tap on Auto

Accept the Usage Disclaimer

The Main Interface will contain:

Exit AUTO

Now Playing

Recently Played

Saved playlists and albums

Favorite Tracks

Top monthly track charts

Top tracks from the users favorite genre

Suggested playlist

How to add albums and playlists to AUTO?

Launch Rhapsody application

Tap on View My Music or Swipe the screen from left to right or tap on the menu button and select My Music

Tap on Playlists or Albums from My Music menu

Tap on a playlist or an album

Tap on the more options button

Tap on Add to AUTO

The player Interface will contain:

Exit Player Interface

Previous Track

Play/Pause

Next Track

Album/Track Info

Add to favorite tracks

Shuffle

Start a track based station

How to remove music added to AUTO?

Launch Rhapsody application

Swipe the screen from left to right or tap on the menu button

Tap on Settings from the menu

Tap on AUTO Mode from Modes

Tap on Edit Music Added to AUTO Mode

Tap on red minus button to remove music

How to enable or disable Auto-Download Music added to AUTO?

Launch Rhapsody application

Swipe the screen from left to right or tap on the menu button

Tap on Settings from the menu

Tap on AUTO Mode from Modes

Tap on the toggle button on the option Auto-Download Music.

FAQS:

Q1: Is CAR mode limited to iPhone in 5.2 or will iPad be supported as well?

Answer: iPhone only (no iPad)

Q2: Is there a limit to QUICK PLAY/Bookmarks module items number?

Answer: No

Q3: Is there any option available to disable AUTO?

Answer: No

Q4: Why some options are greyed out in offline mode?

You might not have downloaded any songs from that part

Q5: Will this mode works with unRadio subscription?

Answer: No. Premier and higher

Q6: Can I add am individual track to AUTO?

Only Albums & Playlists can be added

Q7: Does playback continue when switching in and out of Car mode?

Answer: No

Q8: Is there a way to disable Usage Disclaimer?

The legal prompt must be displayed every time the mode is entered

Q9: How many recently played items will be displayed?

10 items

Remember

Rhapsody 6 has replaced Rhapsody 4. Technical support for Rhapsody 4 is limited to the steps below. If the steps do not resolve your issue, please switch to Rhapsody 6 by downloading it here.

Or, skip the software and MP3 player entirely and use our mobile app on your phone and www.rhapsody.com on your Mac or PC.

Basic steps

1. Make sure you're on the latest version of theRhapsody 4 PC software. 1. Click the Help menu 2. Click Check For Updates 3. Install any available updates

2. Completely shut down your computer and restart it

3. Open Rhapsody, sign-out, then sign back in. ( password problems? )

4. Re-set the date and time on your computer

5. Check for hardware driver updates on your PC

6. Set Rhapsody to "Allowed" insecurity software like anti-virus, firewalls & ad blockers.

7. Reauthorize your computer: 1. Sign in to the Rhapsody software 2. Click My Account 3. Click Deauthorize Computer 4. Click My Account 5. Click Authorize Computer

8. Clear the Rhapsody cache file 1. Close Rhapsody 2. Open "My Computer" 3. Open the C: drive (Local Disk (C)) 4. Open the Program Files folder 5. Open the Rhapsody folder 6. Delete the radfile.rcf file 7. Reopen Rhapsody

9. Reset Internet Explorer (Rhapsody uses IE even if you don't)

10. Resynchronize 1. Sign in to the Rhapsody software 2. Press and hold the CTRL and SHIFT keys and click Tools 3. Click Backup and Reset Application Data Directory 4. Click Yes when prompted to continue 5. Rhapsody should close automatically 6. Open Rhapsody

11. Update Windows components 1. Launch Internet Explorer (Rhapsody uses IE even if you don't) 2. Navigate to Microsoft's Security Component Upgrade page 3. Click Upgrade

Errors with 'authorize,' 'license,' 'DRM,' or 'rights'

1. If the issue is with a specific song, delete it and re-download it 1. Find the song in My Library. Look for the Downloaded Subscription icon .Do not delete the track if it has a Purchased icon or you will have to re-purchase it. 2. Right-click the song you want to delete 3. Click Delete 4. Check "Also delete tracks from my hard drive". Click OK 5. Find the song again and re-download it

2. Reset Windows Digital Rights Management (DRM )

'You could not be signed in', 'Network error' or 'Server error'

2. Does the internet work? Try www.rhapsody.com from a fresh browser window.

3. If you're using a router, try bypassing it and plugging your computer directly in to your modem.

Missing tracks, playlists, or library corruption

1. Try the basics

2. Were the missing tracks originally imported from your hard drive? Use the file import wizard to re-add them to your library: 1. Click the File menu 2. Click Add Media to My Library

3. Were the missing tracks saved directly from Rhapsody? Re-sync with our servers: 1. Open "My Computer" 2. Open the C: drive (Local Disk (C)) 3. Open the Program Files folder 4. Open the Rhapsody folder 5. Right-click on dbclient and select Run As Administrator 6. When the success dialog appears, click OK 7. Open Rhapsody

4. Resynchronize Rhapsody 1. Sign in to the Rhapsody software 2. Hold the CTRL and SHIFT keys and click Tools 3. Click Backup and Reset Application Data Directory 4. Click Yes when prompted 5. Rhapsody will close automatically 6. Open Rhapsody

Script Errors

Solve this issue by signing-out, completely quitting the software and then reopening it, and signing back in. If that does not fix the issue, you may have potentially harmful malware on your computer. Disable the malware by following the steps below, or contact your computer manufacturer.1. Click Start2. Select Control Panel3. Click Administrative Tools4. Click Services5. Scroll down, & right-click on "Adpeak Proxy" "Search Protect by Conduit Updater" "My Web Search"6. Choose Properties.7. Click the stop button8. Select Disable or Manual in the Startup Type scroll bar9. Restart the computer and re-open Rhapsody

MP3 player problems with Rhapsody 4

iPod Nano, iPod Shuffle, iPod Classic, Sony Walkman, and Philips players arenotcompatible with Rhapsody.Do not connect your iPhone, iPad, iPod Touch, Android, Windows Phone or Blackberry to your computer to use Rhapsody. Use ourmobile appinstead.

Basic steps

1. Turn off your MP3 player, then turn it back on

2. Plug your MP3 player into a different USB port

3. Make sure you're on the latest version of Rhapsody's PC software 1. Click the Help menu2. Click Check For Updates 3. Install any available updates

4. Reset the date & time on your PC

5. Reset the date & time on the MP3 player

6. Set the MP3 player to "MTP Mode" under the Settings in the player.

7. Reauthorize your computer: 1. Sign in to the Rhapsody software 2. Click My Account 3. Click Deauthorize Computer 4. Click My Account 5. Click Authorize Computer

8. Reauthorize your MP3 player: 1. Sign in to the Rhapsody software 2. Connect the MP3 player to your computer 3. Right-click the MP3 player icon and click Deauthorize 4. Right-click the MP3 player icon and click Authorize

9. Update the track licenses for your PC: 1. Sign in to the Rhapsody software 2. Click My Account 3. Click Update Track Licenses

10. Update the track licenses for your MP3 Player: 1. Sign in to the Rhapsody software 2. Connect the MP3 player 3. Click Tools at the top of the Rhapsody window 4. Click Device Compatibility Report 5. Click Update Track Licenses

My device does not show up

Remember, do not connect your iPhone, iPod Touch, Android, Windows Phone or Blackberry to your computer to use Rhapsody. Use ourmobile appinstead. iPod Nano, iPod Shuffle, iPod Classic, Sony Walkman, and Philips players arenotcompatible with Rhapsody.

1. Try the basics

2. Does the player show up in My Computer when attached? If not,reinstall the latest drivers.

3. Check Device Manager to see if Windows is detecting it correctly.

For Windows XP 1. Right-click the My Computer icon and select Properties 2. Click the Hardware tab 3. Click the Device Manager buttonFor Windows Vista/7/8 1. Click the Windows button (previously the START button) 2. Click Control Panel 3. Double-click on System And Maintenance 4. Click System 5. Click Device ManagerCheck that Windows is detecting your device under Portable Devices.

If your device does not show up, or it shows up with an error, reinstall the latest drivers.

Authorize Device option is missing

The Authorize Device option only appears for compatible players in "MTP" mode. Set your player to MTP mode by selecting Settings on the player and then choosing Mode.Remember, do not connect your iPhone, iPod Touch, Android, Windows Phone or Blackberry to your computer to use Rhapsody. Use ourmobile appinstead. iPod Nano, iPod Shuffle, iPod Classic, Sony Walkman, and Philips players arenotcompatible with Rhapsody.

Asked to synchronize device

1. Try thebasics

2. Transfer a new track to your player

3. Reset your device's secure clock 1. Sign in to the Rhapsody software 2. Plug your MP3 player in to your computer 3. Hold down CTRL & SHIFT on your keyboard & right-click the player's icon 4. Click Reset Secure Clock

4. Format your MP3 player (formatting eraseseverything) 1. Instructions for formatting Sansa players are here 2. Have a different MP3 player? Check the player's Settings for "Format" or "Erase"

Device prompts to synchronize license

MP3 players must be connected to Rhapsody's PC software at least once every 30 days to renew song licenses. Songs will stop playing if you do not synchronize your player regularly.In rare cases a message to synchronize may appear before the 30-days ends. To resolve this error, connect your player to Rhapsody's PC software and allow the device to update. Subscription songs saved for off-line listening will no longer play if you cancel Rhapsody. MP3s purchased separately are yours to keep and play, regardless if you are a Rhapsody subscriber or not.

Insufficient Rights, Track Type Not Compatible or General Error

1. Try the basics

2. Make sure you have the latest version of Windows Media Player installed on your PC

3. Update your Windows security components: 1. Launch Internet Explorer (Rhapsody uses IE, even if you do not) 2. Navigate to Microsoft's Security Component Upgrade page 3. Click the Upgrade button

4. Delete & re-download a few subscription songs. If this works, continue to delete and re-download.

Rhapsody hangs or crashes while transfering

1. Try thebasics

2. Resynchronize your library 1. Sign in to the Rhapsody software 2. Press and hold the CTRL and SHIFT keys and click Tools 3. Click Backup and Reset Application Data Directory 4. Click Yes when prompted 5. Rhapsody will close automatically 6. Reopen Rhapsody

3. Reset the Windows DRM.

4. Update your Windows security components: 1. Launch Internet Explorer(Rhapsody uses IE, even if you do not) 2. Navigate to Microsoft's Security Component Upgrade page 3. Click the Upgrade button

Format your MP3 player

Sansa Fuze:1. From the Main Menu, select Settings > System Settings > Format2. Select YesSansa View:1. From the Main Menu, select More > Settings/Options > System Settings > Format2. Select YesSansa Fuze+ | Clip+ | Clip | e200:1. From the Main Menu, select Settings > Format2. Select Yes

Contact SanDisk >

Clean Reinstall

To completely remove all Rhapsody 4 components: 1. Close Rhapsody 2. Open "My Computer" 3. Open the C: drive (Local Disk (C) 4. Open the Program Files folder 5. Open the Rhapsody folder 6. Right-click on Delete Helix Licenses 7. Click Properties 8. In the Target field, replace the "-hxstore" at the end of the text with "-clean_uninstall". Make sure to leave a space between the last quotation mark and "-clean_uninstall" 9. Click OK 10. Right-click on Delete Helix Licenses and select Run As Administrator 11. A black command prompt window opens 12. Type Yes and press Enter 13. Type Yes and press Enter again 14. Restart your computer when prompted 15. Download and install the latest version of Rhapsody 4.

Summary:

AUTO is a simplified experience to allow you to get the most from Rhapsody while on the go. Have a quick access to your favorite music with a specially designed experience for when youre on the go. Bookmark playlists and albums for AUTO. AUTO works with AUX & Bluetooth connections.

How to access AUTO?

Launch Rhapsody application

Swipe the screen from left to right or tap on the menu button

Tap on Auto

Accept the Usage Disclaimer

The Main Interface will contain:

Exit AUTO

Now Playing

Recently Played

Saved playlists and albums

Favorite Tracks

Top monthly track charts

Top tracks from the users favorite genre

Suggested playlist

How to add albums and playlists to AUTO?

Launch Rhapsody application

Tap on View My Music or Swipe the screen from left to right or tap on the menu button and select My Music

Tap on Playlists or Albums from My Music menu

Tap on a playlist or an album

Tap on the more options button

Tap on Add to AUTO

The player Interface will contain:

Exit Player Interface

Previous Track

Play/Pause

Next Track

Album/Track Info

Add to favorite tracks

Shuffle

Start a track based station

How to remove music added to AUTO?

Launch Rhapsody application

Swipe the screen from left to right or tap on the menu button

Tap on Settings from the menu

Tap on Edit Music Added to AUTO

Tap on black X button to remove music

How to enable or disable Auto-Download Music added to AUTO?

Launch Rhapsody application

Swipe the screen from left to right or tap on the menu button

Tap on Settings from the menu

Uncheck the box next to Auto-Download Music.

FAQS:

Q1: Is CAR mode limited to Android phone in 5.2 or will Android Tablet be supported as well?

Answer: It should work on both but only portrait mode supported

Q2: Is there a limit to QUICK PLAY/Bookmarks module items number?

Answer: No

Q3: Is there any option available to disable AUTO?

Answer: No

Q4: Why some options are greyed out in offline mode?

You might not have downloaded any songs from that part

Q5: Will this mode works with unRadio subscription?

Answer: No. Premier and higher

Q6: Can I add am individual track to AUTO?

Only Albums & Playlists can be added

Q7: Does playback continue when switching in and out of Car mode?

Answer: No

Q8: Is there a way to disable Usage Disclaimer?

The legal prompt must be displayed every time the mode is entered

Q9: How many recently played items will be displayed?

10 items

With Rhapsody, you can take your music with you wherever you go - online or offline.

Play your music on compatible devices, including Android, iPhone, iPad, iPod Touch, & Windows Phone, with Mac or PC at www.rhapsody.com, withXbox, and on home audio systems fromSonos and other manufacturers. We also have software for Windows PCs.

At this time, Rhapsody isnot compatible with iPod Nano, iPod Shuffle, iPod Classic, Roku,Sony Walkman, or Philips MP3 players.Rhapsody's desktop software is not compatible with Mac OS, but the web player is.

All compatible devices >

How to import playlists to Rhapsody :

With Soundiiz, you can import your favorite playlist from multiple streaming services to Rhapsody/Napster.

Here are easy steps to import your playlists to Rhapsody/Napster:

Visit soundiiz.com.

Press Start to convert.

Connect to Napster (Rhapsody) and the other streaming platform where your playlists are saved.

4: Click and drag your playlists from the other platform to .

5: Congratulations, you can now enjoy your favorite playlists on Rhapsody.

We truly value the feedback we receive from our subscribers. Your passion for music is why you're here, right? So tell us what we're missing, so we can keep innovating and continue improving Rhapsody for everyone.

Are we missing a feature, or would you like to give product feedback?Let us know here.

And if it's a song or artist that you're looking for, and can't find, please let us know here.

Rhapsody has millions of songs, but unfortunately we don't have everything.And we feel your pain, too.

While we work with artists and record companies to make as much music available as we can, ultimately the decisions for what we can and can't stream lie with those artists and record companies. Sometimes there are just delays on new music; other times, an artist decides to remove their music from streaming completely. An artist may decide not to give us their music, or a record company may removemusic thatwas once available. So you may see music occasionally come and go from our catalog. This is true for all digital music services, though we're happy to say we're still going steady with Taylor Swift.

The good news is, we add thousands of songs each week, so check back often - and in the meantime, you can request music anytime by filling up the form given below or you can even visit http://www.rhapsody.com/requests

What is Sonos Beta?

The Sonos Beta program is where music lovers like you get to try out our Rhapsody music services before they're officially available on Sonos.

Join the public Android, Windows PC and Mac beta to test out the new features, by following the directions here:

Rhapsody and Sonos 2.0 Beta

We're glad you want to know! See our plans and pricing page to find out about the tiers and pricing we offer.

Rhapsody is a music streaming service in the U.S. It was the first of its kind, and it continues to create new ways to connect you with the artists you love. For one low monthly price, you canlisten to and download all the music you wantno limits, no ads. Plus, we personalize your music experience the more you listen to, the more we can recommend curated playlists, new artists, and artists you may have missed (but just might love).

Seeall the ways to listen >

Get the app >

Rhapsody is a music streaming service in the U.S. It was the first of its kind, and it continues to create new ways to connect you with the artists you love. For one low monthly price, you can listen to and download all the music you want no limits, no ads. Plus, we personalize your music experience the more you listen to, the more we can recommend curated playlists, new artists, and artists you may have missed (but just might love). See our plans and pricing page.

Rhapsody has mobile apps for iPhone, Android, iPad, iPod touch, Kindle, and Windows Phone. You can listen to your music on any Mac or PC at www.rhapsody.com, or stream music to every room in your house with compatible home audio systems.

Napster

See all compatible devices>

How-to guides >

Not in the U.S.? Check out .

Step-by-step instructions and help for doing everything with Rhapsody.

What is Rhapsody?

What Is Rhapsody? Where can I listen? Compatible Devices

Sign-up

Create a new Rhapsody account

Manage Your Account

Make changes, update info, remove devices & more

Something's Wrong

Known Issues Billing Questions Can't Sign In Android help Apple iOS help Website help PC software help MP3 Player help Sonos help

Mobile App Guides

Android unRadio app iPhone unRadio app Android full app iPhone full app Windows Phone How to Download Songs

PC & Web Guides

Rhapsody.com PC software Windows Store App How to Download Songs Add or Remove Devices

Game Console Guides

XBOX

Home Audio Guides

Sonos Logitech Connected TVs

Car Guides

BMW Ford SYNC AppLink

Music Requests

Request a song

Feature Requests

What should we add next?

Known Issues Billing Questions

Why is Rhapsody on my credit card more than once? I signed up for a free trial. Why was I charged? I saw a better price. Why was I ineligible? What is this $0, $1, or $5 amount on my card? I cancelled my account. Can I have a refund? Someone illegally used my credit card

Can't Sign In Android help Apple iOS help Website help PC software help MP3 Player help Sonos help

1) Completely unplug the Sonos for 30 seconds, then plug it back in. 2) Remove and re-add Rhapsody. Don't worry, your library and playlists are safe. 3) Contact Sonos support at http://www.sonos.com/support or800-680-2345

Songs grayed out or missing

Artist and record labels decide what songs are available on Rhapsody. Rights to songs can change over time. Some songs that were once available may disappear or show as grayed-out if the right's holder requests we remove them. Many songs that are removed are gone temporarily, and are eventually returned to our catalog. We're adding thousands of songs each week, so check back often. Want to request we add an artist or song? Let us know.

Choose a topic below for help with common issues.

Known Issues Billing Questions Can't Sign In Android help Apple iOS help Website help PC software help MP3 Player help Sonos help

This article contains instructions for resolving the error "Application cannot be started, Contact the application vendor" that happens when installing Rhapsody 6 PC software as shown in the screenshot below.

Click Here

To resolve this issue, follow the steps given below:

Solution 1 :

1. Open Task Manager

2. Click on Processes tab

3. Find the below mentioned processes, right-click on them and click on End Task or End Process.

1. Rhapsody.exe

2. RhapsodyDevices.exe

3. RhapsodyWindowsMedia.exe

4. Click Here to download the Rhapsody 6 PC software and try to install it.

Solution 2

Click on CTRL+R to get the Run Box as show in the image below

2.Type %appdata% in the Run box and click OK' to go to appdata/Roaming folder

3. Please click on Appdata between the username and Roaming as given below to go to the Appdata folder.

4. Double-click on Local folder and Apps folder

5. You will find a folder with the name 2.0. Right-click on it and click on delete to delete the folder.

6.Close all the windows and Click Here to download the Rhapsody 6 PC software and try to install it.

If the issue is still not resolved, please "" to contact Rhapsody Support

The steps below solve most issues using compatible MP3 players with Rhapsody 6.

Do not connect your Android, iPhone, iPod Touch, iPad, or Windows phone to our software. Use our mobile app instead. Rhapsody is not compatible with iPod Nano, iPod Shuffle, iPod Classic, Sony Walkman, or Philips MP3 players.

Having trouble with our old software, Rhapsody 4? See the Rhapsody 4 guide here.

Rhapsody 6 Troubleshooting steps:

1. Restart your computer2. Check for updates for Rhapsody 6 by closing and reopening it. Updates appear in the upper right corner.3. Sign out, completely close Rhapsody 6, then re-open and sign back in4. Check for Windows updates5. Temporarily disable any internet security software (antivirus, firewalls, etc)6. Turn off Rhapsody HQ audio (click the gear icon, uncheck High Quality)7. Check that PC date and time matches current day and time8. Deauthorize your computer at account.rhapsody.com9. Make sure Rhapsody 6 has been opened in Administrator Mode (right click the Rhapsody icon and choose Run as administrator)

For Issues with MP3 Players1. Make sure your MP3 player is compatible with Rhapsody2. Do not plug your phone into Rhapsodys software. Use our mobile app instead.3. Check that the MP3 player is in MTP" mode in the player settings4. Unplug & replug MP3 player into a different USB port5. Deauthorize the player from account.rhapsody.com6. Format your MP3 player by choosing "Format" from inside the player settings. This erases all content.7. Uninstall Rhapsody 6 from Add / Remove Programs and reinstall it.

For MP3 player synchronization issues:

To get your Sansa working again, you'll need to reset the Windows Media DRM on your computer, and reformat your Sansa.

Sorry this is required, but Microsoft forced us to move our Windows Media DRM server from Windows Server 2003 to 2008 and this has caused some client problems with the DRM.

Please try these steps to resolve it:

First, disconnect your MP3 player from the PC.

To remove the DRM folder on your computer:

Run "Command Prompt" as Administrator. (Start -> "Command Prompt", right-click, Run As Administrator.)

Type the following and press Enter: cd \ProgramData\Microsoft\Windows

Type the following and press Enter: attrib DRM (It should show something similar to: SH C:\ProgramData\Microsoft\Windows\DRM)

Type the following and press Enter: attrib -r -s -h DRM && rmdir /s /q DRM && attrib DRM

It should display: File not found - DRM (This means that the folder has been successfully deleted.)

Next, run the Rhapsody app. You should get a dialog to update Windows Media components. Click "Upgrade Now". When complete, click "Restart Now" to restart your computer.

While the computer is restarting, please use the MP3 player menus to reformat your device.

NOTE: this will erase everything on it.

After your computer restarts, don't reconnect the MP3 player yet. Run Rhapsody, and it may need to restore downloads (shown on the left). Please wait until that completes.

Then connect your MP3 player. When the device appears in Rhapsody, click on it and follow any steps shown. You should then be able to select the playlists or specific tracks that you want on the device. It should then be able to sync successfully.

Known Issues

Here's a list of common issues with Rhapsody product that we're aware of and were working on fixing these. We apologize for the inconvenience caused. We'll add any available workarounds as we discover them. If you have questions, comments, or concerns please contact us by clicking here

Click here to see all of our troubleshooting guides.

List of known issues including workarounds if they exist. The list is subject to change and will be updated periodically.

1: Issue: Unfortunately, Rhapsody has stopped" error message when trying to launch Rhapsody Android app

Workaround: No known work around found at this time.

2: Issue: Unable play downloaded tracks on Android Rhapsody app, getting an error "Permanent Error has occurred, we have removed your track from SD card".

Workaround: Try to re-download the tracks and check if it works.

Before you start:

Ensure the Rhapsody app is not running.

Disconnect any MP3 players.

Ensure that your computer is connected to the Internet.

Make sure that you use the Internet Explorer browser.

To update security components:

Browse to this page: http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html, install the add-in and click the Upgrade button. (If the Upgrade button is not enabled at this step, see below.)

Browse to this page: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp and click the Upgrade button.(If the Upgrade button is not enabled at this step, see below.)

Restart your computer.

If the Upgrade button is not enabled in Step 1 above, try the following:

Run Internet Explorer as Administrator.

Make sure to give permission to install the add-in.

If the Upgrade button is not enabled in Step 2 above, try the following:

Run Windows Media Player.

Press Ctrl+U and type: http://go.microsoft.com/fwlink/?LinkId=49282

Follow the dialog instructions.

Once the download has completed, if it tries to do the steps again, just cancel and close the remaining dialogs.

Restart your computerbefore using MP3 players.

If you are still having problems, please contact customer support.

Summary

While Rhapsody Premier costs $9.99/month when you pay Rhapsody directly by signing up through www.rhapsody.com, the price is $12.99/month when you pay through Apple by signing up on your iOS device - because Apple charges 30% on all payments made through iTunes. We feel your pain - and we want you to pay less! So here's how.

FAQ:

How can I get Rhapsody Premier for $9.99 per month? And can I get it for less than that?

Yes and yes! You have two options: monthly billing for $9.99, or annual plan billing which lowers the monthly price to $7.99. In both cases, those prices and plans are available if you set up your account to have us bill you directly - rather than billing through iTunes.

Instructions on how to set this up are below. First, you'll want to cancel your account in the Apple store - but don't worry, we'll hold on to all your favorites and playlists, so you'll have all your music waiting for you.

How do I get Rhapsody Premier for $7.99/month?

Once you've canceled your current iTunes billing (instructions below), sign up for an annual plan. Pay once per year - $95.90 - and your monthly rate drops to $7.99/month for all the music you can listen to. Not bad.

Why does it cost more to sign up for Rhapsody Premier when I buy it from Apple vs. Rhapsody?

Apple charges 30% on all payments made through iTunes.You can sign up for the Rhapsody Premier plan at $9.99 per month by entering your payment method information in My Account on Rhapsody, and cancelling your Apple subscription. Instructions are below.

How do I cancel my Rhapsody Premier subscription billed through Apple in order to get Rhapsody Premier for $9.99 or less per month?

By billing through Rhapsody, you can save at least $3.00 per month vs. the current price in the iOS store. By following the steps below, you can sign up for $9.99/month (or even less, if you opt for the annual plan ).

To cancel a subscription purchased through Apple, first please disable auto-renew for the subscription in iTunes. Here's how to do it (and for more details, please visit Apple's page onmanaging auto-renewing subscriptions here ):

1. Tap the App Store App on your iOS device2. Tap "Featured" and scroll to the very bottom3. Tap "Apple ID: [email protected]"4. Tap "View Account"5. Sign-in if prompted6. Tap "Manage" under "Subscriptions"7. Tap Rhapsody8. Slide Auto-Renewal to "Off"

Then sign up for Rhapsody Premier at $9.99 (or the discounted annual plan) by updating your payment method in Rhapsody with these steps:

1. Visit https://account.rhapsody.com2. Sign-in with your username and password3. Click Edit next to Account Status4. Choose the subscription and enter a credit card (or PayPal)

Thank you for being a Rhapsody member!

Rhapsody for MetroPCS customers

If you are an authorized account holder of MetroPCS, and want to add the Rhapsody Unlimited Music features, please visit the following website from your mobile device. The website given below will only work on mobile device.

http://www.mpcs.me/mus

1. After visiting the above website, enter your Phone number and 8-digit billing PIN.

2. Tap continue and follow the on-screen instructions to add Rhapsody.

The steps below solve most issues with Rhapsody 6.

(Having trouble with our old software, Rhapsody 4? See the Rhapsody 4 guide here )

Rhapsody 6 Troubleshooting steps:

1. Restart your computer2. Check for updates for Rhapsody 6 by closing and reopening it. Updates appear in the upper right corner.3. Sign out, completely close Rhapsody 6, then re-open and sign back in4. Check for Windows updates5. Temporarily disable any internet security software (antivirus, firewalls, etc)6. Turn off Rhapsody HQ audio (click the gear icon in the lower left, uncheck High Quality)7. Check that PC date and time matches current day and time8. Deauthorize your computer (click the gear icon in the lower left, then click Deauthorize)9. Make sure Rhapsody 6 has been opened in Administrator Mode (right click the Rhapsody icon and choose Run as administrator)10. If all else fails, uninstall Rhapsody 6 from Add/Remove programs and reinstall it.

For Issues with MP3 Players & Rhapsody 6:1. Make sure your MP3 player is compatible with Rhapsody2. Do not plug your phone into Rhapsodys software. Use our mobile app instead.3. Check that the MP3 player is in MTP" mode in the player settings4. Unplug & replug MP3 player into a different USB port5. Deauthorize the player from account.rhapsody.com6. Format your MP3 player by choosing "Format" from inside the player settings. This erases all content.

If you've recently updated to iOS 8 and are having trouble sharing your Rhapsody content on Twitter, try disconnecting and reconnecting your accounts:

1. Open the Settings on your phone and then tap Twitter2. Tap your Twitter handle > Delete Account3. ThenEnter your Twitter username and password and press signed in4. Close out Rhapsody app and try again.

Note: People connected to multiple Twitter accounts will need to remove all of them from their phone settings before reconnecting their Twitter accounts.

How to disable "Push Notifications"

If you wish to disable push notifications, please follow the steps given below:

Enter settings screen.

Scroll down to the 'Push Notifications' option.

Tap on 'Push Notifications' and observe the option will turn grey.

Please wait until the 'Push Notification' option is no longer grey and observe the option is still enabled.

Tap on the 'Push Notification' option once more and the option will turn grey.

Please wait until the 'Push Notification option is no longer grey.

'Push Notifications' option will be disabled.

For more info, contact Logitech support. Choose your device: Logitech UE Smart Radio Logitech Squeezebox

Back to the top Logitech UE Smart Radio Contents: Get Rhapsody Sign-in Uninstall

How do I get Rhapsody on my Logitech UE Smart Radio?1) On a Mac or PC go to UESmartRadio.com 2) Click Discover & Add New Services 3) Click Rhapsody 4) Click Add Back to the top

How do I sign in?1) On a Mac or PC go to UESmartRadio.com 2) Click Discover & Add New Services 3) Click My Music Services 4) Click Rhapsody 5) Enter your Rhapsody username and password 6) Click Add Not a Rhapsody member? Sign up for a free trial from your Mac or PC here Back to the top

How do I uninstall the app?1) On a Mac or PC go to UESmartRadio.com 2) Click Discover & Add New Services 3) Click My Music Services 4) Click Rhapsody 5) Click Uninstall Back to the top

Logitech Squeezebox Contents: Get Rhapsody Sign-in Uninstall

How go I get Rhapsody on my Logitech Squeezebox?1) On a Mac or PC go to MySqueezebox.com 2) Click App Gallery 3) Choose Music On-Demand from the drop down box 4) Click Rhapsody 5) Click Install App Back to the top

How do I sign in?1) On a Mac or PC go to MySqueezebox.com 2) Click My Apps 3) Click Rhapsody 4) Click Account Settings 5) Enter your Rhapsody username and password Not a Rhapsody member? Sign up for a free trial from your Mac or PC here Back to the top

How do I uninstall the app?1) On a Mac or PC go to MySqueezebox.com 2) Click My Apps 3) Click Rhapsody 4) Click Uninstall

Issue:

Users who are using Android 4.4 or lower with our 4.15 build, then upgrade to Android 5.0 and try to download and install the 4.16 version of that app will receive installation errors.

Users who are running Android 5.0 (Lollipop) and try to download the 4.16 version of the app from the app store will receive installation errors.

The error codes are -505 or -504.

Details:

After investigation, it looks like Lollipop may be verifying app signature keys differently than before. So the app is downloading to the device, but it's not installing. This issue is also happening if a Lollipop user tries to install 4.16 fresh from the play store.

Users can try a few things to get out of this state.

1) If they still see the app icon after updating, they can tap it to open the 4.15 version of the app. They may see a message that says app not found but it may open on the second attempt. It may also crash on first launch, but subsequent attempts may succeed.

2) The user can reboot their phone while the Play store is displaying the Installing message, this will cause the phone to recheck the installed apps and clean them up. When this happens, you might see a message saying "Updating". If this completes, the app will be installed. Please note this method did not remedy the issue for all customers that attempted this route.

3) The user can try to uninstall the app and install the 4.15 version directly by clicking here

You will need to enable installation from unknown sources in order to download and install our app from this location. These steps will help you enable this feature:

Settings >> Security >> Check "Unknown Sources" >> Accept any pop-up that appears

Please Note:

Not all Android 5 users have this same experience. Google is aware of the issue and is investigating. We have no further information from them on work arounds or time lines.

Get Rhapsody

1) Ensure you have an Xbox Live Gold Membership 2) From your Xbox home screen select Apps3) Select Search Apps4) Enter Rhapsody in the search field5) Select Rhapsody6) Select Install

Sign In

1) Launch Rhapsody on your Xbox to get your activation code2) On your PC go to http://www.rhapsody.com/xbox/activate 3) Enter your activation code4) You're automatically signed in

Home Screen

1)Search- Seach for music in the Rhapsody library2)Browse- Browse New Releases, Popular Artists, over 250 Radio Stations, and more3)My Music- All your Rhapsody playlists4)Radio- Listen to more than 250 Rhapsody Radio stations5)Settings- View your account information and app version6)Player- Playback controls

Uninstall

1) From the Xbox home screen, go to System2) Select Settings3) Select Storage4) Select the storage device you downloaded Rhapsody to5) Select Games And Apps6) Select Rhapsody7) Select the Rhapsody file8) Select Delete

Troubleshooting

If you're experiencing issues with Rhapsody on your Xbox, try the following:1) Completely shut off your Xbox and turn it back on2) Make sure you have the latest version of the Rhapsody app from the Xbox Marketplace3) Sign out of the app and then back in:a) Go to Settingsb) Select Sign Outc) Confirm that you want to sign out4) If all else fails, completely uninstall and reinstall the app

If you're experiencing issues with Rhapsody on your Xbox, try the following: 1) Completely shut off your Xbox and turn it back on 2) Make sure you have the latest version of the Rhapsody app from the Xbox Marketplace 3) Sign out of the app and then back in: a) Go to Settings b) Select Sign Out c) Confirm that you want to sign out 4) If all else fails, completely uninstall and reinstall the app

Remember, this app requiresWindows 8 or Windows RT and does not support MP3 players.

GET THE APP

1. Open the Windows Store2. Search for Rhapsody3. Tap Install4. Tap the Rhapsody icon on the home screen

HOME SCREEN

1. My Recent Playlists2. New Releases - New music on Tuesdays3. Radio 4. Genres

Dock the Rhapsody App

NAVIGATE

PC:1. Right-click anywhere to display the navigation bar2. Scroll left or right to navigate through content3. Right-click on a track/artist/album/playlist to view more options

Tablet:1. Swipe up from the bottom of the screen to display the navigation bar2. Swipe left or right to navigate through content3. Swipe up or down on a track/artist/album/playlist to view more options

SEARCH

1. Move your mouse right, or swipe right2. Choose Search"3. Type an artist, album, or track

PLAYBACK

The mini-player is in the upper right.1. View the Artist and Track name for the current track2. Play the previous track3. Pause/Play the current track4. Skip to the next track5. Toggle Shuffle mode

ORGANIZE

Right-click or swipe on a track/artist/album/playlist to view organization options

PLAYLISTS

Add to a Playlist

1. Right click or swipe on a track or album 2. Click or tap Add To 3. Click or tap the playlist you want to add the track(s) to 4. Click or tap Ok

RADIO

By Artist: Go to any artist page and choose Artist Radio under the About sectionBy Genre:Choose Radio from the Rhapsody home screen or navigation bar.

SETTINGS

1. Move your mouse or swipe right to display the sidebar2. Choose Settings

UNINSTALL

1. Right-click or swipe the Rhapsody icon2. Chose Uninstall & confirm

Rhapsody Live Tile

The Rhapsody live tile on the Start screen shows playback status and track info for the track you are currently playing

Pin New Releases to your Start screen

1) Navigate to New Releases 2) Open the navigation menu by right-clicking or swiping up from the bottom of the screen 3) Click or tap Pin To Start

Pin an Artist, Album, or My Music to your Start screen

1) Navigate to the desired album 2) Open the navigation menu by right-clicking or swiping up from the bottom of the screen 3) Click or tap Pin To Start

1) Mouse over the top of the screen until you see the mouse turn in to a hand, or swipe down from the top of the screen 2) Drag the window to the left or right side of the screen

Rhapsody continuously evaluates the best way to deliver high audio quality as efficiently as possible. Our mobile apps have the option of streamingGood (AAC+ 64 kb/s), Better (AAC 192 kb/s), and Best (AAC 320 kb/s). Tests show 64 kbps AAC+ is equivalent to 128 kbps MP3, yet requires only half the bandwidth to deliver. Home audio systems use 128 to 192 kbps AAC, depending on the device.PC client downloads in WMA 160 Kbps for offline listening.

Remember

Rhapsody 6 has replaced Rhapsody 4. We offer limited technical support for Rhapsody 4. If the steps below do not resolve your issue, please switch to Rhapsody 6 by downloading it here.

MP3 Player Instructions

iPod Nano, iPod Shuffle, iPod Classic, Sony Walkman, and Philips players arenotcompatible with Rhapsody.Rhapsody PC software is not compatible with Mac OS.

Step 1: Authorize your player & computer:

Open theRhapsody 4 Windows PC softwareand sign-in

Attach yourplayer to your computer

Install components if prompted and restart Rhapsody

Authorize your computer and MP3 player if prompted

the latest version

Step 2: Transfer music:

YourMP3player will appear under Sources. Drag & drop musicto the player icon.

Transfer progress showsat the bottom of the software:

When the transfer is complete, right-click theplayer icon&clickDisconnect Device:

Rhapsody 4 PC Software Troubleshooting

Basic steps

1. Make sure you're on the latest version of theRhapsody 4 PC software. 1. Click the Help menu 2. Click Check For Updates 3. Install any available updates

2. Completely shut down your computer and restart it

3. Open Rhapsody, sign-out, then sign back in. ( password problems? )

4. Re-set the date and time on your computer

5. Check for hardware driver updates on your PC

6. Set Rhapsody to "Allowed" insecurity software like anti-virus, firewalls & ad blockers.

7. Reauthorize your computer: 1. Sign in to the Rhapsody software 2. Click My Account 3. Click Deauthorize Computer 4. Click My Account 5. Click Authorize Computer

8. Clear the Rhapsody cache file 1. Close Rhapsody 2. Open "My Computer" 3. Open the C: drive (Local Disk (C)) 4. Open the Program Files folder 5. Open the Rhapsody folder 6. Delete the radfile.rcf file 7. Reopen Rhapsody

9. Reset Internet Explorer (Rhapsody uses IE even if you don't)

10. Resynchronize 1. Sign in to the Rhapsody software 2. Press and hold the CTRL and SHIFT keys and click Tools 3. Click Backup and Reset Application Data Directory 4. Click Yes when prompted to continue 5. Rhapsody should close automatically 6. Open Rhapsody

11. Update Windows components 1. Launch Internet Explorer (Rhapsody uses IE even if you don't) 2. Navigate to Microsoft's Security Component Upgrade page 3. Click Upgrade

Errors with 'authorize,' 'license,' 'DRM,' or 'rights'

1. If the issue is with a specific song, delete it and re-download it 1. Find the song in My Library. Look for the Downloaded Subscription icon.Do not delete the track if it has a Purchased iconor you will have to re-purchase it. 2. Right-click the song you want to delete 3. Click Delete 4. Check "Also delete tracks from my hard drive". Click OK 5. Find the song again and re-download it

2. Reset Windows Digital Rights Management (DRM )

'You could not be signed in', 'Network error' or 'Server error'

1. Does the internet work? Try www.rhapsody.com from a fresh browser window.

2. If you're using a router, try bypassing it and plugging your computer directly in to your modem.

Missing tracks, playlists, or library corruption

1. Were the missing tracks originally imported from your hard drive?Use the file import wizard to re-add them to your library: 1. Click the File menu 2. Click Add Media to My Library

2. Were the missing tracks saved directly from Rhapsody?Re-sync with our servers: 1. Open "My Computer" 2. Open the C: drive (Local Disk (C)) 3. Open the Program Files folder 4. Open the Rhapsody folder 5. Right-click on dbclient and select Run As Administrator 6. When the success dialog appears, click OK 7. Open Rhapsody

3. Resynchronize Rhapsody 1. Sign in to the Rhapsody software 2. Hold the CTRL and SHIFT keys and click Tools 3. Click Backup and Reset Application Data Directory 4. Click Yes when prompted 5. Rhapsody will close automatically 6. Open Rhapsody

Script Errors

Solve this issue by signing-out, completely quitting the software and then reopening it, and signing back in. If that does not fix the issue, you may have potentially harmful malware on your computer. Disable the malware by following the steps below, or contact your computer manufacturer.1. Click Start2. Select Control Panel3. Click Administrative Tools4. Click Services5. Scroll down, & right-click on "Adpeak Proxy" "Search Protect by Conduit Updater" "My Web Search"6. Choose Properties.7. Click the stop button8. Select Disable or Manual in the Startup Type scroll bar9. Restart the computer and re-open Rhapsody

If all else fails, reinstall Rhapsody 4.

To completely remove all Rhapsody components:1. Close Rhapsody2. Open "My Computer"3. Open the C: drive (Local Disk (C)4. Open the Program Files folder5. Open the Rhapsody folder6. Right-click on Delete Helix Licenses7. Click Properties8. In the Target field, replace the "-hxstore" at the end of the text with "-clean_uninstall". Make sure to leave a space between the last quotation mark and "-clean_uninstall"9. Click OK10. Right-click on Delete Helix Licenses and select Run As Administrator11. A black command prompt window opens12. Type Yes and press Enter13. Type Yes and press Enter again14. Restart your computer when prompted15. Download and installof Rhapsody 4.

It is Rhapsody's policy to respect the intellectual property rights of its artists and content providers.

If you are a copyright holder who believes that Rhapsody or one of its Services is hosting or linking directly to infringing copies of your work, please let us know.

Pursuant to 17 United States Code 512(c)(3), notice of alleged copyright infringement should be sent to Rhapsody's designated copyright agent at the following address:

Legal Counsel Rhapsody International Inc. 500 3rd Street, Suite 460 San Francisco, California 94107 [email protected]

A notification of claimed copyright infringement must be addressed to Rhapsody's copyright agent listed above and include the following:

1. A physical or electronic signature of the owner (or person authorized to act on behalf of the owner) of the copyright that is allegedly infringed.

2. Specific identification of each copyrighted work claimed to have been infringed.

3. A description of where the material believed to be infringed is located on Rhapsody's site (e.g. hyperlink).

4. Contact information for the complaining party, such as a complete name, address, telephone number, and email address.

5. A statement that the complaining party has a good faith belief that use of the work(s) in the manner complained of is not authorized by the copyright owner, its agent, or the law.

6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Have questions on using the www.rhapsody.com web player? We've got answers.

How to Sign In

Home Page

The Player

The Mixer

Working with Playlists

Your Library

Your Favorites

Your Profile

Browse

unRadio

Featured

Settings

Welcome Screen

Firefox

How to Sign In

1. Go to www.rhapsody.com 2. Sign in using your Facebook account or enter your username and password. (Need password help? Click here.) 3. Click Sign-In.

Home Page

My Music:Your playlists, library and favorites, profile info, and listening history.

unRadio: Ad-free radio - make your own station, listen to a pre-programmed one, or listen to LIVE radio from all over the world.

Featured:Curated playlists, articles, and videos from our editorial experts.

New Releases: New music released every week.

Browse Themes & Genres: find music by mood, by activity, or by genre.

Recent Playlists: playlists you've played, organized by most recent first.

The Player

Below this list is a diagram showing the various parts of the Player, which is at the bottom of every page of the web player.

Album Art- This is the artwork for the album of the song that's playing.

More Options -Play track, add to playlist or library, share.

Add to Favorite Tracks - Click the heart and the song that's playing will be added to your Favorites.

Song and Artist Name

Progress Slider

Duration

Shuffle - Play the songs in the Mixer in random order.

Repeat - Play the song that's playing over and over.

Previous, Play/Pause, Next - Navigation tools for the songs in the Mixer.

Show/Hide Mixer

Volume Slider

The Mixer

With the Mixer (right side of any web player page), you can:

Save Mixer contents to a playlist

Remove all songs from the Mixer

Click and drag songs to reorder them

Click the X to remove a song

Working with Playlists

Click on Playlists from the left panel under My Music

To Edit:

Click a playlist name

Click the X to remove a song

Click and drag to reorder songs

To Delete:

Move the mouse pointer to a playlist name

Click the X to delete the entire list

Your Library

Your collection of songs, albums, playlists and artists.

Artist List with Filter Bar

Artist Radio

Albums in your library by the selected artist

Tracks in your library by the selected artist

Play & Shuffle Buttons

More Options

Your Favorites

Your collection of Favorite Tracks

Play & Shuffle Buttons

More options

Add to Favorites

Your Profile

Publish to Facebook and connect with other listeners

Your Rhapsody profile name and photo

Listeners that you are following

Listeners that are following you

Your Recent Artists, Listeners, Playlists, and Favorites.

Your Listening History

Your recently played music.

See everything you've played recently, by date.

Choose the songs you want to play.

Browse & Genres

Click on the "Rhapsody" logo in the upper left corner to go to the home page.

Scroll down to see available moods, genres, artists, and more.

unRadio

Click on "unRadio" in the left menu.

On the unRadio page, you can see today's Featured Station; Create a Custom Station; see Recent Stations you've played or created; or browse stations by genre.

Featured

Hand-crafted, editor-curated playlists about genres, artists and topics from around the world.

Settings

General Settings to see, edit your account and sign out. Find them at the gear symbol in the left menu.

Player settings to cross-fade and change the audio quality

Click and drag the slider to Cross-fade the track

Click and drag the cursor to the right to improve Audio Quality or to the left to lower Audio Quality.

Social settings to connect to Facebook to share your music

Troubleshooting

1. Open a fresh browser window and go to Rhapsody.com. 2. Sign out of Rhapsody.com by clicking the gear icon next to the Search box in the upper right corner, then sign back in. 3. Reset your browser. Choose your browser below for step-by-step instructions.

4. Restart your computer.

Chrome Safari Internet Explorer

How to Migrate Playlists Containing Local Media

You may notice that some of your playlists that contained local media files in Rhapsody 4 have not migrated over automatically in Rhapsody 6. This is because we're now using a song matching service to help build playlists, and no longer support local media files.

However, you can match the songs that you own. If you own digital music and its on your computer, you can use Rhapsodys CloudSync to match those songs in our catalogue. Try CloudSync from your Mac or PC at http://www.rhapsody.com/cloudsync.

The matching songs will appear in your Rhapsody Library without moving or altering the songs on your computer in any way. For any songs not matched because they are not in our catalog, please let us know at www.rhapsody.com/requests. We will do our best to add the missing tracks to our catalog, provided the artists and record companies have enabled the songs for streaming on Rhapsody.

This article contains instructions on how to gather the error logs while facing any issues with the Rhapsody 6 PC software. This will help us to know the exact issue and fix it.

Please follow the steps belowto turn on and off error logging for Windows 7 and 8 OS

WINDOWS 7:

1. Click the Windows button in the bottom left corner2. Enter Environment Variables in the Search box and hit the Enter

3. Click New under the User Variables For Administrator box4. Enter Rhapsody_Logging in the Variable name box5. Enter Console in the Variable value box6. Click OK to close all open boxes and close any other open windows

7. Open Rhapsody 6. A black window also opens showing a log file being created.8. Use Rhapsody 6 to reproduce the problem. The log file will write down what happened.9. After the problem occurs, leave Rhapsody open10. Click the Windows button the bottom left corner11. Enter Task Manager in the Search box and hit Enter. The Task Manager will open.12. Click the Processes tab12. Scroll to Rhapsody.exe13. Right-click on Rhapsody.exe14. Choose Open file location." A new window will open.

15. Scroll to Rhapsody.Windows.log.txt16. Drag Rhapsody.Windows.log.txt to the desktop ( Note: Please close Rhapsody PC client before you drag this file to the desktop)17. Attach Rhapsody.Windows.log.txt to an email and send it to [email protected] with the subject line Rhapsody 6 log file. Please also include a short summary of the problem.

Now you can turn off logging:

1. Close Rhapsody 62. Click the Windows button in the bottom left corner3. Enter Environment Variables in the Search box and hit Enter4. Click Rhapsody_Logging in the User Variables For Administrator box5. Click Delete6. Click OK to close out of all the open dialog boxes and close any other open windows7. Re-open Rhapsody 6. The black logging window does not appear, which confirms that logging has been turned off.

WINDOWS 8 (classic desktop view)

1. Right-click the Windows button in the bottom left corner2. Click Search3. Enter Environment Variables in the Search box and hit Enter. A new window opens.

4. Click New under the User Variables For Administrator box5. Enter Rhapsody_Logging in the Variable name box6. Enter Console in the Variable value box7. Click OK to close all open boxes and close any other windows

8. Open Rhapsody 6. A black window also opens showing a log file being created9. Use Rhapsody 6 to reproduce the problem. The log file will write down happened.10. After the problem occurs, leave Rhapsody open and running11. Right-click the Windows button in the bottom left corner and choose Search12. Enter Task Manager in the Search box and hit Enter. A new window opens.13. Click the Details tab14. Scroll to Rhapsody.exe15. Right-click on Rhapsody.exe16. Choose Open file location

17. Scroll to Rhapsody.Windows.log.txt18. Close Rhapsody 619. Drag Rhapsody.Windows.log.txt to the desktop( Note: Please close Rhapsody PC client before you drag this file to the desktop)20. Attach Rhapsody.Windows.log.txt to an email and send it to [email protected] with the subject line Rhapsody 6 log file. Please include a short summary of the problem.

Now you can turn off logging:

1. Close Rhapsody 62.Right-click the Windows button in the bottom left corner3. Enter Environment Variables in the Search box and hit Enter4. Click Rhapsody_Logging in the User Variables For Administrator box5. Click Delete6. Click OK to close out of all the open dialog boxes and close any other open windows7. Re-open Rhapsody 6. The black logging window does not appear, which confirms that logging has been turned off.

WINDOWS 8 (tile view):

Tile view looks something like this:

1. Move the mouse to the upper right corner of the screen to expose the Search box2. Enter Environment Variables in the Search box and hit Enter

3. Click New under the User Variables For Administrator box4. Enter Rhapsody_Logging in the Variable Name box5. Enter Console in the Variable value box6. Click OK to exit all open boxes and close any other open windows

7. Open Rhapsody 6. A black window also opens showing a log file being created.8. Use Rhapsody 6 to reproduce the problem. The log file will record what happened.9. After the problem occurs, leave Rhapsody open and running10. Move the mouse to the upper right corner of the screen to expose the Search box11. Enter Task Manager in the search box and hit Enter. The Task Manager will open.12. Click the Details tab13. Scroll to Rhapsody.exe14. Right-click on Rhapsody.exe15. Choose Open file location

18. Scroll to Rhapsody.Windows.log.txt19. Close Rhapsody 620. Drag Rhapsody.Windows.log.txt to the desktop( Note: Please close Rhapsody PC client before you drag this file to the desktop)21. Attach Rhapsody.Windows.log.txt to an email and send it to [email protected] with the subject line Rhapsody 6 log file. Please include a short summary of the problem.

Now you can turn off logging:

1. Close Rhapsody 62.Move the mouse to the upper right corner of the screen to expose the Search box3. Enter Environment Variables in the Search box and hit Enter4. Click Rhapsody_Logging in the User Variables For Administrator box5. Click Delete6. Click OK to close out of all the open dialog boxes and close any other open windows7. Re-open Rhapsody 6. The black logging window does not appear, which confirms that logging has been turned off.