Ritual FAQs

Spelling error? Something spicy need a warning label? Give us the details and we'll make sure it's fixed.

Sometimes things happen - we're sorry you missed out on your fave item. Give us the details and we'll make sure it's fixed.

Was your order missing a topping, or had mustard when it wasn't listed on the menu? Let us know, and we'll work to fix it.

See something in store that's not available here? Let us know, and we'll work to get it added.

You should never pay more on Ritual than you do in-store. See a price that's too high? Give us the details and we'll make sure it's fixed.

Using the link below, head to the "Past Orders" screen > click "Get Help" > and select the option that is most appropriate for the issue, on the order you'd like to receive support for.

There are two ways to redeem your hard-earned points on Ritual:

1. Take advantage of our "Exclusive Perks": You can save on select items in exchange for points at participating locations. Search "Perks" to find Exclusive Perks near you and remember to toggle on the Perk before adding the item to your checkout cart to redeem the exclusive offer.

2. Turn your points into credits: Every 10,000 points can be redeemed for Ritual credits! In-app, head to the "Rewards" tab and tap "Redeem." You'll see your point and credit balances update immediately, like magic!

To place an order, please follow the steps below:1. Find the restaurant: Tap the restaurants name to open the menu, then select the items you'd like to order and add them to your cart by clicking Add to cart.2. Place the order: Once you have everything youd like to order in your cart, click Place Order. We'll send the order to the restaurant and then they will tell us how long it will take to prepare the order. We'll let you know what time it will be ready, and when you should start walking over.*If restaurants are busy, they may say that the order will take longer than normal. However, this will usually change dynamically throughout the day, in the time listed in your checkout cart.When you're picking up from a restaurant for the first time, we'll send you an SMS message with pickup instructions as each restaurant is different. You can also find these details in-app under the "Order In Progress" banner > "Map."Typically, you'll be able to spot the Ritual pickup area by looking for our Ritual sign. If there is ever a case where it is unclear on where to pick up your order, please ask the staff working at the restaurant and they should be able to help you.

We'd love to help with whatever issue you had - please share some details on the problem and we'll get back to you as soon as we can. If you need to cancel an order, please call the restaurant right away.

We'd love to help with whatever issue you had - please share some details on the problem and we'll get back to you as soon as we can.

To deactivate your account, please get in touch with our support team (though we'd be sorry to see you go!). If you do decide to deactivate your account, we would appreciate if you can let us know why, and if there's anything we can do to help change your mind.

If you have a different issue, or you're looking to create a new account with the same email address or phone number, we can help out, just let us know. Furthermore, if you would like to reactivate your account, please send us an email and we can assist.

We try our best to ensure that Ritual signage is available and easy to locate. Restaurants using Ritual have a designated pickup area for their orders, and these areas are usually marked with a teal Ritual sign. Please let us know if signage is missing in the restaurant, or if you encountered a different issue with the store or staff. If you cannot find your order, please ask a staff member in store to assist you further with locating your order.

Please confirm on your order receipt that this promo code was not applied to your order. In the Ritual app, head to the "More" tab > click "Past Orders" > click "Receipt." Once you have confirmed that the promo code was not applied, please provide us with the promo code you were trying to use and we will determine if your order is eligible for the promotion.*Please note that a user is only eligible to redeem a promo code if they have not previously redeemed a promo code.

One of the benefits of Ritual is that orders are prepared immediately after being accepted. For this reason, orders often cannot be canceled, as the restaurant has been notified and has started preparing the food.In the event of an emergency, to cancel an order, please contact the restaurant directly and immediately inform them that you no longer want the order. Afteryou'vecontacted the restaurant and theyve agreed to not make your food, please let us know.

To update your profile information in the Ritual app, head to the "More" tab and click "Payment."

To apply a referral code to your new Ritual account, head in-app to the "More" tab, and click "Promo Code." If you have already placed your first order, please provide us with the code you wish to apply and we'll be happy to further assist you!

We're sorry to hear this, please let us know which error you're seeing and the type of card you're trying to use, and we'll look into it for you.

We're so sorry for the inconvenience here! This can happen in a few instances:1. You may already have an account associated with that phone number.2. You may be trying to use a VoIP number, which we currently don't support.3. There may be a technical issue preventing us from verifying your phone number.In each of these cases, please reach out to us and provide the email address and phone number that you would like to sign up with,and we'll happily help you to set up your account!

You should never pay more on Ritual than you do in-store. See a price that's too high? Give us the details and we'll make sure it's fixed.

Ritual provides flexible, easy-to-manage meal programs for offices of all sizes. Our Corporate Credit Program allows your employees to try plenty of nearby restaurants, eat on their own schedule, and even order as a team and enjoy their food together if they would like!

To start, employers set a daily budget and a schedule (eg. Monday - Friday at 6 pm) for participating employees. Employers will not be charged for any unused credits by employees, and any overage spent by employees will be charged directly to employees default payment on file. Employers will receive an invoice (weekly, bi-weekly or monthly) with details of each transaction for easy record keeping.

In-app, you now have the option to opt-out of using GPS location with the Ritual app.However, in doing so, you lose access to real-time knowledge of your location, so that we may provide you with the most accurate walking distance times, map directions to your Ritual order, and the best deals in your current area.To disable, or re-enable your GPS location services for Ritual, please head to your phone's location service settings and select the best option for you.

SMS: Ritual will only send you an SMS on your first order to a restaurant, or if there is an issue with your order. If you would still like to opt-out, please reply "STOP" to a Ritual SMS sent to you.Email: If you would like to stop receiving emails from Ritual, please click "Unsubscribe" on a past email, or reach out to us with the email address associated with your Ritual account, and we'll happily update this for you!Push notifications: You can update your notification settings at any time via the Ritual app by heading to the "More" tab > click "Notifications." To update notifications associated with a Piggyback company team you're a part of, please head in-app to the "My Team" tab, and click the settings icon.If you are having issues updating your account settings, please contact us and we'll happily update this information for you!

To update your profile information in the Ritual app, head to the "More" tab > click "Settings" > click "Edit Profile."To update your profile information on the Ritual website, click on "My Account" tab > Click "My Profile."If you are having issues updating your profile information, please contact us and we'll happily update this information for you!

Your profile picture allows the staff at the restaurant to identify who you are. This will help ensure you have the best pickup experience possible. You will also earn 500 bonus points by adding your profile picture!

We're so sorry that you are having difficulty finding the restaurant. If your order is ongoing, head in-app to the "Order in Progress" banner, and select the "Map" tab. There, you can view a map to help navigate to the location. If you believe that the location is incorrect, we suggest looking it up on Google Maps. Then, please contact us if you believe the location is labeled incorrectly on Ritual and we will make the appropriate changes.

We're sorry that your order was not prepared correctly! Please let us know what was wrong with the order and we'll be happy to help (photo of food required).

Our system requires you to set up your account with a valid credit card before placing your first order, even when using Apple Pay, Google Pay or Ritual credits at checkout. Not to worry - you can still pay with credits on your first order, and your credit card will only be charged if your order total is more than the amount of your credits.Do you need to add or update your payment information?Head in-app to the "More" tab > click "Payment" > click "Add Payment Method."

In the Ritual app, you can change your payment method directly in your order checkout cart by scrolling to the payment type section and clicking 'Change'. Choose the card you'd like to charge for this order or add a new one!If you would like to change the credit card that was used for a past order, please ensure the card you want to charge is already in your account. Then, please contact us and provide the last 4 digits of the card. Please note, at this time we are unable to change payments affiliated with Apple Pay. We're sorry for any inconvenience here.

To join your coworkers on Ritual, head in-app to the "My Team" tab, scroll to the bottom and select "None of these are my company", and then search for your company name. You will then be added to this Piggyback company team within 1-2 business days. If you cannot find your company, please select the option "My company is not on Ritual" and fill out the required information to have a Piggyback company team created for your workplace.If you would no longer like to be a part of your current Piggyback company team, please head in-app to the "My Team" tab, click the settings icon, and click "Disable Piggyback"

We're sorry to hear this, please let us know which error you're seeing and the type of card you're trying to use, and we'll look into it for you.

Ritual users are offered various perks tailored to each account. These promotions are catered in a way to make it easier for all users to enhance their earnings over time; therefore, the promotions available to you may vary from time to time and may differ from another friend's account. Please check your homecard, "Just for You" for all the deals that are currently available to you. Please note that Ritual offers are limited to one redemption per day, once per location. You may be required to exchange points to redeem offers, and offers are subject to change.

Did you find it difficult to find our help center? Was it tough to navigate? We are always looking for ways to improve.

We LOVE reading feedback over our morning coffee and can't wait to hear from YOU!

Let us know one thing we can be doing better and who knows, maybe you'll see your suggestion live in-app soon!

We're sorry that your order was missing something. We understand that this would be disappointing as this means that you were given an incomplete order. Please let us know what was missing and we'll gladly help you out (photo of food required).

There are several ways to earn and redeem points on Ritual.

1. Place an order: All Ritual users automatically receive points for all orders made on the Ritual app.

2. Earn Elite Status: If you make at least 8 orders in the month, you can unlock Elite Status and automatically receive 1.5x the points on all orders in the Ritual app for the rest of the month, and the following month.

3. Earn+ Rewards: Search "Earn+" in the Ritual app to earn up to 25x the points on every second order with select restaurants that are part of our Earn+ program.

4. Be the office hero: Earn a bonus of up to 1500 points on every Piggyback order that you offer to host and bring back for your teammates. Each order you Piggyback and bring back for your teammates is worth 500 points each.

5. Refer a friend: Refer a friend through the Ritual app to earn a bonus, and we'll give them a welcome gift too!

6. Order from a new spot: Try a new spot and receive 100 bonus points.

7. Save your favorite spots: Save at least 5 of your favorite spots using the heart icon in the Ritual app and receive a bonus 500 points.

8. Eat well: Search "Wellness" in the Ritual app and receive 5x the points on these select healthy purchases.

9. Report incorrect menu info: Earn 1000 points if you're correct!

10. Subscribe to our email newsletter: We see surprise bonus points in your future.

Note: Points will be visible in your account within 48 hours. Please contact us if you have any further questions.

You can redeem your hard-earned points for:

1. Take advantage of our "Exclusive Perks": You can save on select items in exchange for points at participating locations. Search "Perks" to find Exclusive Perks near you and remember to toggle on the perk before placing your order to redeem the exclusive offer.

2. Turn your points into credits: Every 10,000 points can be redeemed for Ritual credits! In-app, head to the "Rewards" tab and then tap "Redeem." You'll see your point and credit balances update immediately, like magic!

At checkout, selectiDEAL or Giropay and then select "ORDER NOW." You will be automatically redirected to your bank, and then returned to the Ritual app once your payment has been authorized.

During that process the bank will authorize a transaction in real-time, removing the money from your account and into the merchants account.

In the instance your order is not successful, your charge will not be captured and the funds will be returned to your account.

Exclusive Perks are discounted menu items at select restaurant partners available exclusively through Ritual.You can redeem these perks in exchange for points. Perks are often only available to users on their first time ordering from a restaurant, so make sure to take advantage of these while you can!We do not automatically apply Exclusive perk offers to items, as some customers do not wish to use their points. If you intend to use a perk, please click the toggle at the bottom of the screen before placing your order to ensure you will receive the offer!Search Perks in the app to view a list of nearby offers available to you!

Please ensure that your referral code was properly applied to your friend's account by having them head in-app to the "More" tab and selecting "Promo Code." If your friend cannot see your code in their account and they have not yet made their first purchase, please have them add your code to their account. A friendly reminder that once your code has been successfully added you will receive your referral bonus once your friend makes their next order!

If your friend has already made their first purchase, please contact us and provide us with your friend's email address and phone number associated with their Ritual account, and we'll look into resolving this issue for you.

Note: Find your unique referral code to send to friends in the Ritual app by heading to the "More" tab click "Refer a Friend & Earn" Find your name and number combination in the text box at the bottom. Eg. "RITUAL12345."

iDEAL or GiroPay charges are initiated through Stripe, our third-party payment processor, which reserves the funds for your order with every attempt, successful or not, and will be listed as a withdrawal on your bank statement. Please allow 3-5 business days for any payment adjustments or refunds to be reflected on your statement.

In the instance your order is not successful, your charge will not be captured and the funds will be returned to your account.

If the refund is not reflected on your statement in 3-5 business days, please let us know below and well happily look into it for you!

If a meal was not prepared to the standards typically expected of this restaurant, please let us know (photo of food required). We always want the best food quality for our customers, and we will be sure to make things right for you in these circumstances.

We are terribly sorry that you are experiencing an issue paying for your Ritual order. Kindly share some details on the problem and wed be happy to look into this for you!

To update your payment information in the Ritual app, head to the "More" tab > click "Settings" > click "Payment."

Once the payment method is added at checkout, under the Choose Payment Method select your desired payment method and youre all set to place your order.

We are sorry to hear that happened! A restaurant may reject or cancel your order if they run out of the item ordered or if they are experiencing a higher volume of orders. You will not be charged if a restaurant cancels your order. Please allow 3-5 business days for any payment adjustments or refunds to be reflected on your statement for rejected or canceled orders.

iDEAL and GiroPay charges are initiated through Stripe, our third-party payment processor, which reserves the funds for your order with every attempt, successful or not, and will be listed as a withdrawal on your bank statement.

In the instance your order is not successful, your charge will not be captured and the funds will be returned to your account.

If the refund does not release on your statement in 3-5 business days, please contact us from your initial support ticket and wed be happy to look into this for you!

We're so sorry for the confusion here. Ritual lets you skip the wait and enjoy rewards at the best restaurants and coffee shops in your city. With Ritual, ordering and picking up takeout is effortless, and the best part is, there are never any additional fees! Ritual is pickup only, but our Piggyback feature lets you either pick up orders for your teammates as a host or join your teammates' orders as a guest. Click the "My Team" tab in-app to learn more.If you are unable to pick up your order because you were expecting delivery, please call the restaurant directly and immediately inform them that you would like to cancel the order. Then, let us know and we will make things right for you.

Ritual has multiple available payment options:

Credit Card

Ritual accepts most major credit cards and credit debit cards. Add your card by selecting the More tab > click Payment > click Add a card or add your card at checkout.

Apple Pay and Google Pay

Add Apple Pay or Google Pay to your Ritual account in-app by selecting the More tab > click Payment > click Apple Pay or Google Pay. Then, ensure your choice is selected at checkout.

iDEAL

At checkout, select iDEAL, then select ORDER NOW. You will be automatically redirected to your bank, and then returned to the Ritual app when your payment has been authorized. Please note that iDEAL is only available in Europe.

Giropay

At checkout, select Giropay, then select ORDER NOW. You will be redirected to your bank and then returned to the Ritual app when your payment has been authorized. Please note that Giropay is only available in Europe.

Ritual offers the option to pay via credit card directly in-app, or with credit cards via Apple Pay, and Google Pay.

Apple Pay is a quick and easy way to pay for orders on Ritual through your iOS device. You can add your Apple Pay Wallet to your Ritual account in-app by selecting "More" "Payment."

Unfortunately, Apple Pay does not currently support debit card purchases within an application. If you're having trouble adding your credit card via Apple Pay to Ritual, please contact us and indicate the type of card in your Apple Pay wallet.

Please note, the total charge through Ritual is sent to Apple Pay by your bank and may initially appear to be different. However, if you check your online banking statement once the payment is charged to your card, you will see the correct amount reflected.

We're sorry to hear this, please let us know which error you're seeing and the type of card you're trying to use, and we'll look into it for you.

On the Ritual app, click "More" > click "Past Orders" > click "Receipt." Select the order that you would like a receipt for & select "Email Receipt" to receive the receipt via email.

Please allow 5 - 10 business days for any payment adjustments or refunds to be reflected on your statement. Refunds can appear on your statement in one of two ways:1. As a credit a few days after your purchase date; or2. The transaction might entirely disappear from your credit card statement and will be applied as an adjustment to the original charge, to your account.If the refund does not appear on your statement after 10 business days, please contact us from your initial support ticket and we'd be happy to look into this for you!

We're sorry that your order was missing something. We understand that this would be disappointing as this means that you were given an incomplete order. Please let us know what was missing and we'll gladly help you out (photo of food required).

If you make at least 8 orders in 1 month, you can unlock Ritual Elite status and automatically receive 1.5x the points on all orders in the Ritual app for the rest of the month, and the following month.

To maintain Ritual Elite status going forward, you need to make at least 8 orders per month. Find your Ritual status in the app on the blue card, under "Rewards" > "Redeem."

Ritual Elite members also get early access to restaurants that are new to Ritual (Ritual FirstTaste Partners), where you will receive 5x the points on all orders at select locations, bonus points, and Ritual exclusives such as secret menus, member-only events, and more!