Rockbot FAQs

How is that possible?

Your Rockbot player comes with a small SD card that buffers (roughly) the last 50 songs played. If you lose internet connectivity, your player will automatically switch over to the songs buffered on the SD card.

The benefit is that you always have music playing, even if your internet cuts out. You may not even notice that your service is in an Offline/cache state. Many of our customers only notice because the songs begin to repeat.

What should I do?

There are a number of reasons your player may have gone offline. We've listed the top 3 solutions below to get you back in action:

Ensure the Ethernet Cable is securely connected at BOTH ends (Player/Modem). You should see a solid green and ablinkingyellow/amber on your player.

Troubleshoot/Reboot your player - CLICK HERE

Have you had any internet updates in the last 1-2 weeks? You may need to reference our Network Requirements with your firewall settings. - CLICK HERE

Tryusing a new ethernet cable or a different port on the modem/router (make sure it is an OPEN port).

Reboot your modem/router.

Still struggling?

CLICK HERE to submit a request ticket.

Keywords: Offline Cache

What is the industry average?

Rockbots average song length is 3 min which is approximately 20 songs per hour. Rockbot has many controls in place to prevent song, and artist repetition, however, we recommend at least 50 hours (~1,000 songs) to get started.

For your reference, the industry average to reduce the feeling of repetition is a minimum of 100-120 hours of music or 2,000-2,400 songs in rotation. This number can vary a little based on the number of hours you are open and the diversity of your playlists.

How to prevent music repetition at your venue:

Increase the number of playlists and/or songs in your station. To increase the songs in your music rotation, we recommend adding additional playlists (Music Icon > Your Stations > Add Playlist) to your station(s) and/or syncing up a Spotify/iTunes playlist.

Check if you have an Energy Filter on. Log into your Web Dashboard at Rockbot.com (upper right-hand corner). Go to the Music Icon > Music Settings > Energy Filter. The Energy Filter will help you further set the vibe in your venue. However, it will also reduce the number of playable tracks. Also see: What does the energy filter do?

Review your active artists and playlists. Occasionally what feels like repetition is, in fact, a collection of songs by the same or similar artists which sound very similar.

[email protected]

Still need help?

If you are looking to gain some additional insights or if you would like to schedule a custom curation session with one of our Rockbot Music Professionals reach out to our support team at

Why does this happen?

If your player says it is playing from the buffer on the Rockbot dashboard it is a sign that the Rockbot Player does not have enough bandwidth or is unable to pull down the next track in time for it to play. This means the player is operating properly, and it detects a network issue at your site and is running in its backup mode. If you see your player playing from the buffer more than a couple of times during a day it would be a good time to investigate the health of your Network.

What is "buffer"?

The small SD card on your Rockbot Player buffers ~50 songs which your system will revert to when there is no internetconnection.

Since the music is playing straight from the SD card, you will be unable to communicate with your device nor perform simple functions like skip or reboot during this time.

After every song that plays from the buffer, the Rockbot Player will automatically attempt to reconnect.

Related Article - My player is playing music, but my dashboard says offline.

Option 1 - Purchasing via Rockbot.com/Buy

Option 2- Purchasing via your Rockbot Dashboard

STEP 1:While in your Rockbot Dashboard, follow the below path. (Note: You must be the account Admin to access this section of the dashboard.)

Rockbot Dashboard > Venue Settings > Billing Information > Add New Location

STEP 2: When you click "Add a new location" a newwindow will pop up. It will walk you through each step of setting up a new Rockbot location.

Note: Adjusting the crossfade is only available with the Rockbot Media Player.

How Crossfade Works:

Crossfade is the transition time from one song to the next. Each number equates to a second of music overlap.If your crossfade is set to a 10 the next track will begin when there are 10 seconds left on the current track.

How to Adjust Crossfade:

You can adjust the crossfade from the web dashboard by heading to Music icon and then clicking on "Music Settings" in the top toolbar. The lower the number the less overlap you will have between songs.The higher the number, the more seconds of overlap you will have.

Music Icon > Music Settings > "Edit" Crossfade

Adjusting Your Vibe:

If you are looking for a more chill vibe, you will want to set your crossfade under 5. If you want to maintain a high energy level you will want to increase the crossfade to a 7-10.

Examples:

Relaxed - A Coffee House will typically set their crossfade between 1-3

Upbeat - A Retail Store or Restaurant might set the crossfade between 4-6

High Energy -A gym or fitness studio typically sets their crossfade between 7-10

[email protected]

Still have questions? Shoot us an email at

No.Rockbot lets you influence the music at participating bars, restaurants, gyms, and other venues. You'll see Rockbot running on screens in the venue or other in-venue signage. Download the Rockbot app, check in, and start engaging with the music.

Yes! You can search our library of over 16 million licensed songs and create your own custom playlist. It's a quick and easy process. Just follow the steps below.

How to Create a Playlist:

You can create a custom playlista variety of ways viayour web dashboard at rockbot.com.

Click on the Music icon > Select "Add Playlist"

How do I delete a playlist?

A window will pop up. On the top index > Select the option to "Create New Playlist".

Choose one of the3 options to create a custom playlist: "Start a Blank Playlist", "Import a Spotify Playlist ", or "Import from a playlist file" like an iTunes Playlist.

Whether you import from Spotify or an iTunes Playlist file you can add songs or artists to your custom playlist.

To add a song, search our over 16 million song library for the song, artist, or album you are looking for. Any relevant titles will populate. Click on the song name you were looking for and it will "pop" over to your new playlist.

Once you're done adding songs, you will want to add your new playlist to your station. To add your custom playlist to your station, go back to your Web Dashboard ( rockbot.com ) > click the Music Icon > click Add Playlist > go to the My Music tab. That is where your created and synced playlists will live.

Playlist Requirements:

To create the best experience for your guests and to avoid the feeling of repetition, there are a number of built-in requirements when creating a custom playlist.

All playlists need to havea minimum of 20 songs

You must have 12 different artists within your playlists

The creator of the playlist is the only one who can edit the playlist. With that being said, you can duplicate a playlist and then make edits to the duplicate -See: Can I duplicate a playlist?

Related Articles:

How do I preview songs within a playlist?

How to add Playlists to your Station

How can I avoid music repetition?

How do I merge playlists together?

Much like a jukebox, customers can purchase additional credits to make requests on the Rockbot system. There are 2 types of ways for a customer to make a request: Shuffle Picks or Song Picks.

Shuffle Picks

DJ Users are given 2 free shuffle picks per day when they check into a participating Rockbot venue. (Note: 20 free shuffle picks are the most you can bank at a time.) Additional credits can be purchased and used towards shuffle picks.

There are 2 main ways to select a shuffle pick:

A DJ User can selectan ARTIST they would like to play and then the Rockbot algorithms will selecta song from that artist.

A DJ User can select a PLAYLIST they would like the Rockbot algorithms to select a song from.

Song Picks

A song pick is similar to selecting a song on a jukebox. DJ Users can search an album, artist, genre, or playlist and select a specific song of their choice to play.

If aDJ User makes a song pick or shuffle pick and then needs to leave the venue prior to hearing theirselection, they must CHECK OUT of the location to be reimbursed for their credits. Upon checking out, all previously selected songs or shuffle picks will be removed from the queue.

Customer Engagement

Fellow DJ Users can vote on the songs in the queue for free. The votes and other activity on the system automatically influence the stream of music so that engaged customers will hear their favorited songs on every visit.

Earning Free Plays

New Rockbot users get free credits and can earn more for actions like linking their social media accounts and referring a friend to use Rockbot.

Rockbot believes in the protection of copyright. Artists and songwriters deserve compensation for their creations that we enjoy at our favorite venues through the Rockbot service. As a business using Rockbot as their sole music provider, your licensing is covered for ASCAP, BMI & SESAC.

NOTE: If you play records, have a live performer, hire a DJ, switch to an iPod, or any other music service, Rockbot will not cover your licensing during that period of time.

If any of these agencies contacts you requesting payment, please inform them that you are covered by your music provider, Rockbot. As always, you can contact us for more information.

Thank you for choosing Rockbot as your music provider, and welcome to your Dashboard !If you are unfamiliar with your Dashboard this is a great place to get started.

What is it anyway?

Your Dashboard is acentralized music management system for your venues. It is broken down into 5-7 sections, depending on your plan, including the Homepage, Music, Engagement, Marketing, Staff, Venue Settings and User Settings sections. Each of these sections is broken down into segments, providing specializedfunctionality for your venues.

Here is a list of only some of the things the Dashboard has to offer!

Control and manage your venues, their information, and settings.

Oversee the music scheduled to play at your venues.

Override, skip and ban playlists, songs, and artists.

Manage staff members enabled.

Link business* and personal social media accounts to your venue.

Set music preferences such as energy and explicit lyrics.

Designate daily specials and promotions shown on the Rockbot Display.*

Customize the allowed music library at your location.*

Schedule your music's stop and start times.**

And much more!

Where can I access more information?

Below are links to section specific segments of the Dashboard Knowledge Base.

Staff / Venue Settings

User Settings

Marketing Settings *

Music Settings

Playlists

Trial Information

Billing Information

Or to browse the Dashboard Knowledge Base, click here.

Can I use the dashboard from my phone?

Looking for a more portable version of the Dashboard ? Download the Remote App today!

*Rockbot Engage Plan required

**Rockbot Player required

What's in the Box?

1 Rockbot Media Player (Audio + Video)

1 MicroSD Card (inserted in the player)

1 USB-C to 3.5mm Adapter

1 10ft HDMI Cable

1 Two-Piece Power Adapter

1 10ft Cat5 Ethernet Cable

1 6ft 3.5mm to RCA Cable

Installing Your Player

Step 1: SD Card

Ensure the MicroSD card is completely inserted into its slot on the Rockbot Media Player.

Step2: Internet

Connect the Ethernet Cable from the Rockbot Media Player to an open port on your router/modem.

Step3: Audio

Connect the USB-C to 3.5mm adapter to the Rockbot Media Player. Then connect the audio cable (or provided RCA cable) into the adapter, and then the other end of the audio cable into your amplifier/receiver.

Step4: Video

Connect the HDMI cable from the Rockbot Media Player to your video display. Ensure your television is set to the correct HDMI input source.

Step 5: Power

Insert the provided power cord into the Rockbot Media Player, connect the cord to the power supply, and then into a power source. Within 10 minutes, music and display should be streaming from your Rockbot Media Player.

Troubleshooting Tips

If no audio plays after 10 minutes try the following:

Check if the MicroSD Card is firmly seated in the Rockbot Media Player.

Connect a standard set of headphones/earbuds into the audio adapter on your Rockbot Media Player. If you hear audio, verify that the amplifier/receiver isconnected to the proper source and the volume is turned up. If youdon'thear audio, power cycle the Rockbot Media Player by unplugging the Power Adapter, wait until all lights are off then plug the Adapter back in.

If no display try the following:

Make sure HDMI cable is firmly attached to player and display.

Make sure video display is set to the proper HDMI input source.

Power cycle the Rockbot Media Player and then the display tore-establish input detection.

If you hear error messages through your speakers or if your Rockbot Media Player is not playing music, there may be a firewall or network issue, contact the support team for network requirements.

Need further assistance?

Contact our Support team at [email protected] or415-813-6020 ext 1

Keywords: LS423

Rockbot is currently only available for use by businesses in the United States and Canada. We hope to expand internationally in the future. Please follow us on twitter or Facebook for the latest news.

If you have a Rockbot Player you will technically have 2 different sets of volume controls - the Rockbot Player and your speaker system. Traditionally the volume is controlled through your audio system. Youraudio system should provide the best audio quality for your business. With that being said, Rockbot offers an extra feature which enables you to further adjust your audio output.

When should I adjust the Rockbot Player Volume?

When you adjust Rockbot's volume control, you are adjusting the voltage output of the Rockbot player. This will assist you in further calibrating your audio levels. It is typically not necessary to adjust the music volume within the Rockbot Dashboard. However, if you do, Rockbot recommends setting the control to a nominal level that most systems are calibrated to and/or looking for. Rockbot's default setting is a 7 which = 1V RMS.

NOTE: Rockbot's minimum audio level is 1 (200mV) and ourmaximum is 10 (2V).Rockbot's Player output is configured for commercial grade audio systems. If you're using consumer level equipment or a home theater system, we do not recommend adjusting the Rockbot volume control beyond a 7/10 because it maydamage your audio equipment.

How do I adjust the Rockbot Player Volume?

If you have a Rockbot Player, you can adjust the volume via ourDesktop/Laptop Dashboard.

When logged into your Rockbotdashboard, click on the Music icon and select Music Settings from the top toolbar. The volume level ranges from 1-10 automatically defaulting to a level 7.

[email protected]

Related Article:

Help! My system shows it's playing, but there's no sound.

ontact your Rockbot venue manager or our support team at or 415-813-6020 x1 if you are unable to access your volume setting on Rockbot and need further assistance.

Yes! Anyone with Staff Permissions is able to skip songs. Withthat being said, due to licensing agreements, only six songs are allowed to be skipped per hour. In addition to the limit on the number of skips, there is a 15-second delay after you skip a song before you can skip another song.

Another option is to Ban songs. Check out this article to learn more about banning music - How do I ban an artist or song?

If you are frequently hitting the skip limit or find that you are banning lots of songs, please contact our support team at [email protected] to help better customize your music library.

How do I buy credits?

You can buy credits directly from the Rockbot user app on your phone using Paypal, Amazon Payments, or with any major credit card. Your credits will never expire and you can use them at any location that has Rockbot as their music source.

Do my credits expire?

Nope. Plus you can use your credits at any Rockbot venue. Download the Rockbot user app to see surrounding locations that are utilizing the service!

My song didn't play, can you give me a refund?

Unfortunately, we don't control the sound system at the venue and sometimes songs might be skipped or not played. Please send us an email at [email protected] if your Rockbot song didn't play and we will happily refund you and let the business owner know.

How do I update my credit card number?

If the credit card you have linked to your DJ account has expired, you can update the information by tapping the money icon and then tapping edit (just above the blue purchase button).

Can I pay with an Amazon account?

If you have saved credit card information on Amazon.com, you can purchase credits by clicking the Credits tab, selecting how much you'd like to purchase, and clicking the Amazon icon. You'll just need to log in with your Amazon.com account info to complete the purchase.

What is a priority pick?

For a few extra credits, you can choose a song as a priority pick and it will jump ahead of the normal picks in the queue!

What are sponsored plays?

Sponsored plays allow businesses subscribed tothe Rockbot Engage plan to make interactions free for their customers onthe Rockbot DJ app. Free of charge sponsored plays will be available for customers immediately after purchase and normal credit pricing will resume once all sponsored plays are used.

Why can't I pick certain songs?

There are 2 reasons why a song may not be available.

Licensing Restrictions: Due to music licensing guidelines, not all songs are available for user requests but are available for background streaming or as a shuffle pick.

Business/Venue Preference: The venue that you are at has not enabled that song or genre. If you tap the gray play button, it will inform the venue of your request so they can enable that song for the future.

Why can't I find a particular artist in the library?

If you are unable to find the artist you are looking for, its likely that the venue has chosen not to offer the song, artist or genre in its catalog. Its also possible we may not have the artist quite yet.

Currently, the Rockbot library contains over 14 million songs and counting. Were always adding new content and are committed to securing proper licensing rights prior to adding new music.

Feel free to email us at [email protected] with music/artists you would like to see on Rockbot and we will try our best to get it for you.

Note: If you have had any changes to your internet in the last 1-2 weeks, Click Here.

Common Troubleshooting Scenarios

When do I need to Hard Reboot (troubleshoot) my player?

The Rockbot dashboard shows Offline

You are Playing from the Buffer

There are no lights on the player

Songs are repeating

The queueof music is stuck

You are streaming from Web/iOS/Android and not the Rockbot Player

No Audio - Click Here

1st Step - Confirmation

Confirm that a staff member did not stop the Rockbot Player.

Check the set Player Hours (Web Dashboard > Music Icon > Music Settings > Player Hours) to ensure the music is set to play.

Look to see if there are any lights on the player. (LS423 or LS324K = Solid Red, Solid Green, Flashing Yellow. Older Players Typically = Solid Green, Flashing Yellow.)

Ensure the SD card is pushed in and all of the necessary cables are firmly plugged in.

Confirm the power cable is plugged into the wall and the ethernet cable is securelyplugged into the modem/router (if hardwired).

Look/listen for any error messages on your TV or coming through your audio system.

2nd Step - Rebooting the Player

If the above steps do not work in getting your player back online, you will need to reboot your player.

Unplug the power cord connected to the Rockbot Player

Unplug the ethernet cable connected to the Rockbot Player and router/modem

Fully eject and re-insert SD card

Plug the ethernet cable back into the player & router/modem

Plug the audio/USB-C cable into the player

Plug the power cable back into the Rockbot Player

Make sure the power lights are on and ethernet lights are on and no flashing error lights (other than the flashing internet light)

Review the Rockbot Web Dashboard or the Rockbot Remote App to see if the Player is back online *It may take 5-10 minutes.

Player is still Offline

Cycle through the steps 1 more time (2nd time is often the answer).If the player does NOT connect back online after the 2nd hard reboot, confirm that the player is plugged into an open outbound network. This allows the Rockbot Player to call out to our cloud. You may also want to review our Network Requirements in case there is a Firewall in place.

Have there been any changes to your internet? Yes - Click Here. Not sure, you may need to reboot your modem/router. Proceed to the next steps.

3rd Step - Modem/Router Hard Reboot

VERY IMPORTANT: When rebooting the router/modem it will disconnect anything connected to it like a Point of Sale or Security system. Confirm that is OK prior to proceeding.

Unplug the Rockbot power cord AND the ethernet cable

Unplug Modem/Router, then wait 2-3 minutes

Plug Router back in and wait for 2-3 more minutes until the lights look normal on the modem

Plug the ethernet cable back into the Rockbot player AND re-connect the power

Wait for the Rockbot Player to report online via the Web Dashboard or the Rockbot Remote App

Note: This step can take up to 30 minutes in its entirety.

Success?

If the above still did not work, submit a Rockbot Request Ticket and let us know you followed the above steps in this article. You can also give us a call at (415) 813-6020 x1.

First,log into your Rockbot account on a desktop or laptop computer. Go to the Music Icon on the lefthand side > Click "Add Playlist" to search our playlists created by our in-house experts.

The expert curation team at Rockbot is continuously adding new business-designed playlists for you to use at your Rockbot venue. We're happy to introduce a new playlist browsing experience to make finding your perfect playlist easier than ever!

What's New

Filter by dozens of attributes to hone in on the right sound

See recommended lists based on your business type and preferences

Easily audition lists while you're browsing with the Rockbot Playlist Mini-Player

Exclude specific songs or artists from a list

Easily browse other lists your staff have created

Favorite playlists for quick access

Try the new Playlist Browsing Tools by clicking "Add Playlist" under the Station Editor on your Rockbot Dashboard.

Find the right playlist

Browse by genre

While on the Rockbot dashboard via rockbot.com, you can search for playlists by your favorite genre. Simply, navigate to Music icon on the left side of the dashboard. When there, click on Add Playlistbutton for thestation that you will be updating. A pop-up will appear with a selection of your favorite genres. Once you select a genre, a list of Rockbot curated playlists within that genre will appear. Click on the playlist then either select preview, add it to your Station or the back button to search for more. You can add as many playlists as you'd like to your stations.

Browse by categories

Rockbot has made selecting playlists that much easier with categories. While you are selecting a playlist for your station, you will see categories such as Popular at Venues Like YoursorUpbeat and Energetic. These categories are aimed at helping you easily select a playlist that has been proven to work at venues in your vertical or in venues that tend to have the same energy level as yours.Click on a playlist then either select preview, add it to your Station or the back button to search for more.

Search for playlists

While you are in theAdd Playlist pop-up, click on the magnifying glass icon on the right-hand side of the pop-up. Type in a playlist, artists, song or genres to see relevant playlists. Click on the playlist then either select preview, add it to your Station or the back button to search for more.

Previewing playlists

You can preview any playlist on Rockbot by drilling down on the playlistand selecting thePreviewbutton. You will hear brief clips of songs within the playlist to ensure it fits the vibe you are trying to create within your venue.

INTEGRATION

Use the Rockbot Sonos App integration to stream your Rockbot venue directly to your speakers via the Sonos App Controller. (Note: you do not need a Rockbot Player if you have Sonos and your bandwidth is stable). If you already have a Rockbot business subscription, follow the instructions below. Otherwise, create your business account first by heading here. You should already have a Sonos account created and be on the same network as your Sonos speakers.

Installing the Rockbot app to your Sonos Controller on a phone or tablet:

Open the Sonos App and click on the More button in the bottom right corner

Click Add Music Servicesfrom the menu on your Sonos Controller

rockbot.com/sonos

Scroll down or search for Rockbot in the list of music services

Select Add to Sonos

Select I Already Have an Accountoption.If you do not have a Rockbot business account yet, select I'm new to Rockbot

Select the Authorize button

A web browser will open where you will enter in your username and password that you created for your Rockbot business account. This will link your Rockbot account to Sonos.If you forgot your password click here to send yourself the reset link.

Go back to Sonos App to give your account a name to help you identify the stream, select Done

Select your venue to Play music

Important: You will use your web portal or Rockbot Remote to control and adjust the music that plays in your venue. The Sonos Controller will allow you to Start, Stop and Skip songs

TROUBLESHOOTING

The 2 most common issues we encounter with Sonos are the following:

The venue islistedas disabled and grayed out.

If the venue is listed but disabled, you will need to make sure that Rockbot is stopped on all other devices.

If you have stopped the service on all other devices, but it is still grayed out, there may be a Rockbot Player still linked to your account. Please reach out to [email protected] to have Rockbot remove the player from the account.

Unable to start Rockbot App in Sonos.

Force close the Sonos App

Turn your WIFI OFF and back ON on your phone/tablet

Check to see if you need to Reauthorize Rockbot on Sonos. The easiest way to do this is to head to Settings -> My Services on your Sonos controller and remove Rockbot. You then need to add Rockbot back to your account using the steps above.

If you continue to encounter an error, contact [email protected] with the exact messaging you're receiving to troubleshoot further.

Head here to learn how toconnect your Rockbot Player to your Sonos speaker.

Visitto learn more.

Linking Social Media Accounts:

To linkFacebook, Twitter, and Spotify from your social account:

Log in to your Dashboard.

Open the "User Settings" menu, located at the bottom of the side navigation, and select "Social".

Click any of the "Link" buttons for the associated social media account you would link to link.

You will be redirected to the account you chose to link, make sure you are logged in to the correct account.

Follow the instructions on the third party website and make sure you allow access for Rockbot.

You will be re-routed back to the dashboard with your social media account linked.

Unlinking Social Media Accounts:

To unlink Facebook, Twitter, and Spotify from your social account:

Log in to your Dashboard.

Open the "User Settings" menu, located at the bottom of the side navigation, and select "Social".

Click any of the "Unlink" buttons for the associated social media account you would link to unlink.

Still Struggling?

Try this direct link: https://rockbot.com/settings?a=social

If you want to fully unlink Spotify, make sure you go here and click "Revoke Access" for Rockbot.

Holiday music can be toggled on or off at your venue by visiting the "Power Ups" section of your Rockbot Dashboard.

NOTE: This feature is automatically enabled for all customers from November 1st - January 1st.

Log in to your Rockbot Dashboard.

Open the "Venue Settings" menu by clicking the dropdown arrow next to your venue name at the top of the dashboard's side navigation.

Select "Power Ups" and then scroll down until you see the "Holiday Music".

this guide From there, click "Enable" under Holiday Music to enable Christmas and Holiday music at your venue. For specific holiday playlists, visit the "Music" tab in the side navigation and search the Playlist Browse modal to add a playlist to your station. For more information on customizing your music, check out .

Permissions are set up to allow you and your staff access only to the information pertinent to your job. These are split into 5 sections.

Venue Manager

The venue admin has access to all information and abilities throughout the dashboard. The venue admin is typically the person who created the trial or purchased the subscription.

View and edit billing information

Add new locations/subscriptions

Admin

Staff with Admin permissionsare allowed to do everything staff with Player, Music, and Marketing permissions can, but can also:

Add and remove staff

Set staff permissions

Edit venue info

Edit venue power-ups

Music

Staff with Music permissions have the ability to:

Edit allowed music library

Create, edit, and schedule stations and playlists

Ban songs and artists

Set the energy filter

Set the explicit lyrics filter

Player

Staff with Player permissionshave the ability to:

Start and stop the player

Skip songs

Change the player volume and crossfade

Marketing

Staff with Marketing permissions have the ability to:

Set daily promotions

Link social media accounts

Alter social media share frequency

Change digital signage settings

All

All staff have access to the dashboard where they can:

Change their personal profile information

Suspend Users

View current queue

View allowed music genres

View customer insights

If you are a part of a group, you may notice you don't have access to editing certain stations in the music tab with the warning message, "This station can only be edited at the group level". Even if you created the station, you will only be able to edit it at the group level so that all venues with access to that station receive the changes as well.

Does the Rockbot Web Dashboard or the Remote App show music is streaming, however, there is no sound (or there is static) coming through your speaker system? If the answer is "yes", the following troubleshooting steps will help you isolate the issue and identify if this is a Rockbot Player Issue or a Speaker/Amplifier Issue.

Step 1: Check the Connections

Confirm that music should be playing ( Web Dashboard or the Remote App active music queue) and that the system is not offline or paused.

Confirm the audio source is the Rockbot Player.

Check the player volume under the Music Settings. Make sure the volume is turned up on the dashboard between 7-10.

Confirm how many cables are coming from the player and that they are all connected and firmly in place:Power Cord, Ethernet and Audio Cable

Make sure the amplifier/adaptor and audio cable are firmly connected together.

Confirm that the audio equipment is Turned On.

Confirm the audio cord is connected into the proper input and mode (where the audio cable is connected on the back).

Make sure the audio on the amplifier is turned up.

Make sure the speakers are not muted.

If it's a home theatre amplifier, make sure Speakers A and B are on.

Sometimes leaving the amplifier turned off for at least 15 minutes before turning it back on can reset the mute.

Step 2: Check the Audio Port

Plug a pair of headphones with an audio port into your Rockbot Player.

If, YES, you hear music and it's clear, the issue is with your speaker/amplifier.

Confirm that the audio cable is firmly seated into your streaming device and into your speaker system/amplifier

Confirm that your audio system/amplifier is turned on and set on the correct input

Adjust the volume knob on your speaker system/amplifier higher

If, NO, you do not hear music. Give us a call/chat/email. There may be an issue with your device.

If you do not hear audio from the Rockbot Player and your Player is online, reach out to [email protected] or 415-813-6020 Ext 1 for advanced troubleshooting.

Does the Rockbot Web Dashboard or the Remote App show music is streaming, however, there is no sound (or there is static) coming through your speaker system? If the answer is "yes", the following troubleshooting steps will help you isolate the issue and identify if this is a Rockbot software issue or a Speaker/Amplifier Issue.

Step 1: Check the Connections

Confirm that music should be playing (Web Dashboard or Remote App active music queue) and that the system is not offline or paused.

Check the player volume under the Music Settings. Make sure the volume is turned up on the dashboard between 7-10.

Confirm all relevant cables are connected and firmly in place: (Power Cord, Ethernet and Audio Cable)

Make sure the amplifier/adaptor and audio cable are firmly connected together.

Confirm that the audio equipment is Turned On.

Confirm the audio cord is connected into the proper input and mode (where the audio cable is connected on the back).

Make sure the audio on the amplifier is turned up.

Make sure the speakers are not muted.

If it's a home theatre amplifier, make sure Speakers A and B are on.

Step 2: Check the Audio Port

Plug a pair of headphones with an audio port into your streaming device

If, YES, you hear music and it's clear, the issue is with your speaker/amplifier.

Confirm that the audio cable is firmly seated into your streaming device and into your speaker system/amplifier

Confirm that your audio system/amplifier is turned on and set on the correct input

Adjust the volume knob on your speaker system/amplifier higher

[email protected]

If, NO, try the following:

Try launching another audio source (Web Dashboard or Rockbot Remote App) to see if the music is streaming properly

If there still isn't any audio playing fromthe Remote app or your device:

Force close all apps on your streaming device

Uninstall the Rockbot Remote app and then reinstall (this will prompt you to log back into the Remote App)

Ensure you do not have any apps or websites open which could be hijacking your audio (Ex: Youtube, Pandora, Spotify, Sound Cloud)

You may need to restart your device and/or clear your cache/cookies.

If you continue to have issues reach out to or 415-813-6020 Ext 1 to troubleshoot further.

Keywords Android iOS sound volume

These FAQs are designed to help guide you through the many questions you may have about licensing music for play in your commercial venue.

Not many people are aware of this, but when you listen to a song, youre actually hearing two distinct pieces of intellectual property: The composition (the part of the song which could be represented on sheet music) and the master recording of the song (a specific recording of a song. It is not at all uncommon for a song to be written by someone other than the performer. As such, there are actually two different revenue streams generated from the commercial use of music: One for the recording itself, and a second one for the composition.

Just as youre entitled to compensation when a customer buys something from your business or uses your facilities, recording artists and songwriters are entitled to fair compensation from your use of their creations in your commercial establishment. Rockbot supports the rights of all artists for fair compensation for the use of their works.

For the purposes of this document, a performance of a work includes playing the work from a recording as well as a live performance of the work.

Licensing Terms and Conditions are different from country to country and change frequently, so please follow your customer email communications from Rockbot regularly.

Rockbot offers this information in good faith to assist people who intend to properly license their use of music in their commercial facility. These FAQs are not intended to provide legal advice. The laws governing music licensing are highly complex and best managed by professionals with domain expertise. Should you need further assistance, contact your Rockbot Customer Service Representative. We'll help direct you towards experts in this subject matter.

Have you recently (in the last 1-2 weeks) updated you internet, wifi, or network connection? If the answer is "Yes", youmost likely have a Firewall blocking Rockbot's outbound connection.

Common Scenarios: If any of the below issues apply to you, you may be having a Firewall issue:

You are a new Customer and are having trouble installing or getting your Rockbot Player online

Existing Customer - Your player shows "Offline" but you can still hear music (playing from cache)

Existing Customer - Your Rockbot Player stops playing music

Any Customer - You go to Rockbot.com and the page will not load

"Yes, I probably have a Firewall."

To remove the Firewall restrictions, you will need to send your network provider or firewall company our Network Requirements guide. Rockbot must have access to the URLs listed in order to successfully stream music.

You may need to send them the MAC address to your player which is imprinted on the bottom of the Rockbot Player.

"No. This doesn't apply to me, I don't have a Firewall."

Not true. You may not have a ton of permissions on your network, but you most certainly have a Firewall. Firewalls protect yourcomputers from being accessed by your neighbors. Many are automatically set up AND updated by your internet service provider or network administrator.

Solution: You will want to access your Firewall Settings/Permissions and update it with the Network Requirements guide or send the guide to your Administrator/IT Manager.

If you have additional questions Click Here to submit a Support Request Ticket.

Keywords: offline network error messages error codes error

Un-Linking Your Spotify Account

You can unlink your Spotify account in a few simple steps via the Dashboard or rockbot.com:

Dashboard:

Log in to your dashboard.

Open the "User Settings" menu, located at the bottom left corner of the side navigation, and select "Social".

Click "Unlink Spotify"

Rockbot.com:

Log in to your account on rockbot.com.

Go to the social section of your account settings, here.

Click "Unlink Spotify Account"

An important note, if you want to fully disconnect Rockbot from your Spotify account you must log in to your Spotify account, go to this link, and click "Revoke Access" for Rockbot. Currently, Spotify does not have a system in place for this to occur automatically.

If you wish to relink a different Spotify account, make sure you are logged into the appropriate Spotify account atspotify.com. Then, follow the instructions here to relink and here to import your playlists.

Additional reading: How do I link my Spotify account?

What is Rockbot?

Rockbot is a smart music solution, fully licensed for business. We offer the largest selection oflicensed, commercial-free, streamingmusic.

Easily manage the soundtrack at your business, all from a centralized dashboard. Access your library anytime, schedule stations by the timeof day, and ban artists or songs. You can even control your music via your mobile device or tablet with the Rockbot app.

Our solution offers a better experience for your guests, with the option to let them engage with the music right from their phones. Whether you have 1 location or 1,000, Rockbot can be customized to fit your needs.Start your free trial today!

How can I get Rockbot for my business?

It's easy! Choose the plan that fits your venue best by signing up here

Not sure what the best plan is for you, give us a call at 415-813-6020 x2 or email [email protected].

Do I have to sign a contract?

We offer a 30-day money back guarantee on the Rockbot Player and service. If you are not completely satisfied within the first 30 days, we will refund you in full.

If you pre-pay for the year, after the 30-day money back guarantee you are part of a 1-year agreement.

Rockbot is designed to be an enjoyableengagement experience for all. With that goal in mind, there are a number of factors which might limit the picks a DJ can add to the music queue. We've outlined those reasons for you below:

Staff Picks vs. DJ Picks:Customers (DJ Users) come first, so they will always be able to add more songs to the queue than a Staff Member.

# of Songs in the Queue:Song Picks become limited when the queue of music gets long. This ensures everyone gets to hear their favorite song.

Shuffle Picks vs. Song Picks:Users - both Staff and DJ - are able to select more Shuffle Picks than Song Picks.

DJ Level: The higher a users DJ level, the more songs they can have in the queue at a time. DJ Levels are achieved over time by checking in, playing songs, and having song picks upvoted by other guests.

If the above makes sense but there still appears to be another issue limiting your picks, please reach out to our Rockbot Support Team by submitting a Rockbot Request Ticket.

The Rockbot Audio + Video Player will utilize approximately 20-40MB downstream data per hourof operation. This equates to about 40-80kbps (less than 0.1Mbps), but we recommend having at least a 512kbps overall Internet connection for optimal performance.

Upstream bandwidth usage is negligible.

To measure your network bandwidth, visit https://fast.com from a browser on a device connected to the same network as your Rockbot Player.

Rockbot works with VerveLife to source our content. If you are a record label please reach out to them to provide your content to Rockbot as well as their other music service partners.

For independent artists, Rockbot works with TuneCore to accept music. Log in to your TuneCore account and look for VerveLife / Rockbot as a destination for your music. After you have submitted your music, ask your local Rockbot venue to add you to their catalog or send an email to [email protected].

Related Article - How can I get a copy of my receipt?

Only the Venue Manager will be able to access and update billing information ( How do I change my venue manager? ). Billing information can be accessed and update via the drop-down arrow in the upper left-hand corner.

Updating Your Billing Information

If you are the Venue Manager, while logged in to your account on Rockbot.com, click here to edit your billing information. Otherwise, you can follow this path:

Settings Icon > Billing > Payment Info > Update > Edit or Add New Card

contact us

Updating the Payment Address

If you are looking to update the address associated with an ACH account or credit card, you will need to follow the steps above and add a new payment method. The new payment method you added will automatically become your default.

Delete Payment Information

You must add a new payment method before you can delete/remove the old one. If you would like to completely remove your current credit card payment information you can follow the above path. You will be able to remove an old/expired, once the new credit card has been added. You can also contact our support team () and we can do it manually.

Accepted Methods of Payment

As of April2018, you can set up ACH (checking account)as your preferred payment method.Wealso accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover.

Noteworthy Information

When you change your billing information, the new card/billing address will be used for all of the locations listed in the active subscriptions column.

If you are an enterprise customer, there may not be billing information available if you are invoiced. Unless otherwise instructed, there is no need to enter billing information at this time.

If your card has expired, we will highlight the "Current Card" section to warn you of the expiration. While it might not affect you until the next renewal of your subscription, we don't want you to forget.

If the interface is showing a song, this means that the music data is reaching your browser from our servers.

Check to see if the volume is turned up on the computer's dashboard and the connected speakers or audio system.

The next step is checking to see if you can hear audio from other sources like YouTube or iTunes. If you still are not getting audio it might be an issue with the security and the browser. You might need to restart the browser and make sure it is up to date.

IMPORTANT: Plug a pair of headphones into theaudio port or the USB adapter on the Rockbot Player to make sure you hear audio from the Player directly.

If you hear audio, check the following:

Is the audio cable connected to the proper port on the amplifier?

Is the amplifier turned on and the volume knob turned up?

Check for electronic settings on the amplifier andmake sure nomutes or safeties areenabled. Sometimes leaving the amplifier turned off for at least 15 minutes before turning it back on can reset the mute.

Keywords Dashboard sound browser Chrome Safari Firefox Mozilla Edge

If you have a large physical location or your TVs are not close to you audio or internet you have a few options to get Rockbot on your TVs:

If possible we always recommend hardwiring your Rockbot player to your TVs and internet. This will reduce the likelihood of any future connectivity issues.

1) [instructions for running wiring; which should be the long run, consideration, etc]

2) Purchase a second Rockbot Media player to connect to your TVs. You can choose our standard player which will need to be hardwired to the internet via an ethernet cable or for an additional charge buy our wifi enabled player. This set up will give the security, control and reliability [how to buy a second player]

3) Utilize the Rockbot display application [hyperlink] on the Amazon FireStick. While this is the lowest cost solution we do not recommend it for most businesses as the FireStick can be controlled by any employee or customer with the FireStck app, remote, and access pin.

Also see: Did you know...You can connect Rockbot to your digital displays.

Even if you plug in your personal music player or play CDs from youd own collection, youre still required by US law to obtain PRO licenses for your venue. Thats where Rockbot comes in. By using the Rockbot service makes this simple for you as all licensing fees for your venue are included within the Rockbot service during the term of your agreement.

The Rockbot Player requires a wired audio connection, therefore, the device can connect to a Sonos Connect or Sonos Play:5 unit. The biggest advantage to using the Rockbot Player-- advanced buffering and auto-start/stop offered by the device.

Follow the steps below to connect the Rockbot Player to the Sonos speaker:

Connect the ethernet cable to the Rockbot Player then into a port on a modem/router

Insert the audio cable into the audio port on the Rockbot Player and then into the audio port on the back of the Sonos speaker

Insert the power cable into the Rockbot Player and into a power source

In your Sonos Controller select "Line-In" from the menu to start streaming the music through your Sonos speakers

Use your web portal or Rockbot Remote to control and adjust the music

Tips:

You will need to select "Line-In" (or Aux-In) as the source when connecting your Rockbot Player to your Sonos Speaker.

Make sureAudio Compressionis set toCompressedunder Settings > Advanced Settings

Rockbot recommends when using auxiliary in that all Sonos Speakers be wired

All other Sonos speakers will need to use the Sonos Controller.

If you have purchased a Rockbot Player and do not have a Sonos Connect or Play:5 reach out to [email protected] for further instructions.Visit rockbot.com/sonos to learn more.

Keywords: Play 5 Install

The SD card is the operating system for streaming music. The SD card needs to be inserted into the RockbotMusic Player for music to play through your speakers. The slot is spring-loaded and, depending on the model, will slightly stick out of the player.

Upon arrival and installation of yourRockbotMusic Player, the SD card should already be inserted into its slot on the player and pre-configured for your venue. It does not need to be altered, however, occasionally in transit, the SD card may become ejected. When the SD card is ejected, the player will NOT be able to stream any music. Simply push the SD card into the slot, you should hear it click into place.

Due to the gentle nature of this connection, make sure the SD card is always installed in the player. If your player needs to be rebooted, pull the power cord on the Rockbot Player, wait 5 seconds making sure all of the lights turn off, and then plug the power cord back into the device.

If issues arise, the Rockbot Player generates an engineering debug file on the SD card. Please contact support to further troubleshoot or call 415-813-6020 Ext 1.

About Spotify Sync

Rockbot can import Spotify playlists you created or playlists you follow on Spotify. This gives you quick access to your favorite songs and makes selecting songs to play a breeze.In orderto connect your Spotify account, you will need to authorize Rockbot with Spotify.

What you can expect:

Only songs within Rockbot's licensed music library of over 16 million songs will sync over. Generally, we will have 100% of Top 100 music. A typical playlist will sync over 2/3 of the content from Spotify. More obscure music will sync ~50% of the songs over. Related Reading: I uploaded a playlist and am missing songs.

If you are a business owner and require specific music to creat the perfect vibe in your venue or if you are a DJ user and would like to request a song be added to our catalog, shoot us an email at [email protected] and we will get your request over to our curation team.

How to add your Spotify playlist:

Step 1 - Spotify

Log into your Spotify account

Create and/or follow* any playlist(s) you would like to sync over

Note: You will only be able to import playlists you follow* Playlists that are created by Spotify, rather than a Spotify user cannot be synced to Rockbot

How do I remove my Spotify account?

Step 2 - Rockbot

Make sure you are logged in to rockbot.com.

Follow this path: Music Icon > Add Playlist > Create Playlist (Screenshots Below)

Select "Connect With Spotify" under playlist type > Login to Spotify/Authorize

Once connected you will see the playlists you follow

Click into the playlist you would like to import

Click "Import Into New Playlist" > Done!

Note: Only music which is licensed within our library will sync over. *Typically 2/3 of the songs in your Spotify playlist

Step 3 - Adding Your Playlist To Your Station

Music Icon > Add Playlist > My Music > Select the playlist of your choice

Note: You may need to log out/in of Rockbot to see your recently imported playlist(s)

How often will the playlist update?

Spotify playlists will sync daily. New music acquired by Rockbot will automatically sync to your playlist. If you add songs in Spotify, our system will attempt to add that content as well. If you do NOT want your playlist to update, you can always go into the playlist and "disable auto-refresh" at any time.

Relevant Articles

Video: Adding a Playlist to Your Station

I uploaded a playlist and am missing songs.

How do I import playlists from iTunes?

While we prefer not to recommend third-party equipment that isn't meant for business, we understand that every customer has unique needs.

We've found that many customers who opted for a more cost-effective tablet ended up having to purchase new equipment within a year.

With that being said, we would be happy to recommend a few options that not only will run better but likely also last you longer overall.

Rockbot Media Player ($149)- We would highly recommend our media player which was built to stream music. It's the most reliable option with a 17-year lifespan. Click Here for more info on the benefits of the Rockbot Player.

NeuTab Tablet (~ $50)- Compatible with Rockbot Remote, but can't speak to the overall lifespan of the equipment over the years.

Samsung Galaxy (~ $80) -Also compatible with Rockbot Remote.

Important Note: All tablets you consider must have GPS location services to be compatible with our app.

Smart volume lets you schedule your volume to automatically adjust throughout the day according to a pre-set schedule.

Why would I use Smart Volume?

Do you find yourself adjusting the volume as the crowd increases or decreases throughout the day? Would you like the music to start before your business opens or get quieter, but not turn off entirely, when your doors close? Our Smart Volume feature can automate these volume fluctuations so you never have to touch a thing.

What is the cost of Smart Volume?

Smart Volume is a free feature within your Rockbot Web Dashboard. Follow the steps below to enable it.

How do I set up Smart Volume?

First and foremost, set your amplifier/speaker system to 75% of its total volume.

Go to your Web Dashboard - dashboard.rockbot.com

Click the Music icon on the left side navigation > Go to the Music Settings tab in the top index

Scroll down to the Music Volumefeature > Click Enable Smart Volume

Once enabled > Click Edit Schedule

In the pop-up window, you can:

1. Manually set your Smart Volume schedule by clicking each dot and dragging it to the desired volume + time. *The volume can be adjusted to 1/10 of each level (Ex: 7.3)

2. Click the Smart Volume Wizardand allow Rockbot to guide you through the setup flow

Once your Smart Volume schedule is established, you can adjust it manually or run the wizard again.

You can alsotemporarily change the automation with the Override feature.

For further questions, contact Rockbot support [email protected].

Station Creation Assistance

At Rockbot the right music is key. Our system comes pre-loaded with a wide variety of playlists that are ready to go. You can always contact [email protected] to set up time with one of our Customer Success Team Members to assist you in setting up the perfect station at no cost to you.

Custom Playlist Curation

If our preloaded playlists are not right for your business, we also offer custom curation at a reasonable cost. Custom curation would pair you up with our in-house music professional. They would work with you to understand the exact vibe you are going for and assist you in creating a playlist exclusive to your business.

If that is something you are interested in, just email [email protected] or connect with your salesperson for more info.

Have a Song/Artist/Album Request?

Looking for specific playlists or missing content? Send a music request email to [email protected] with the requested genre title, artist or song name.

Rockbot offers a wide variety of holiday playlists to get you into the holiday spirit. Mix 1-2 playlists into your existing station ( Video: Adding a Playlist to Your Station ) or create an entirely new station ( Video: Creating a New Station ) filled with holiday cheer. An outline of each playlist and a brief description are listed for you below.

Fine tune your station by setting playlist priorities.

Modern & Classic Holiday Hits

Description: A mix of the biggest holiday hits from as far back as the 30s to today. A collection of the most recognizable holiday songs and the most popular modern ones.

What Youll Hear: Songs & Artists like: Mariah Carey - All I Want For Christmas Is You, Wham! - Last Christmas, Jackson 5 - Santa Claus Is Coming To Town

Listen: Preview Here

Modern Christmas

Description: The freshest mix of holiday songs from todays biggest artists.

What Youll Hear: Songs & Artists like: Gwen Stefani - Let It Snow, John Legend - What Christmas Means To Me, Ariana Grande - Not Just On Christmas

Listen: Preview Here

Alternative & Rock Christmas

Description: Edgier rock & indie versions of holiday classics and originals.

What Youll Hear: Songs & Artists like: Jimmy Eat World - Last Christmas, U2 - Christmas (Baby Please Come Home), The Killers - A Great Big Sled

Listen: Preview Here

Bad Santa Mix

Description: Rowdy, often explicit holiday songs for an untraditional sounding holiday list.

What Youll Hear: Songs & Artists like: No Doubt - Oi To The World, Spinal Tap - Christmas With The Devil, Fitz & The Tantrums - Santa Stole My Lady

Listen: Preview Here

Blues Christmas

Description: Blues covers of traditional holiday tracks & some original bluesy Christmas tracks

What Youll Hear: Songs & Artists like: Bob Dylan - The Christmas Blues, Ray Charles - The Snow Is Falling, James Brown - Santa Claus, Santa Claus

Listen: Preview Here

Chill Holiday

Description: Mellow holiday hits from pop to indie.

What Youll Hear: Songs & Artists like: Michael Buble - Winter Wonderland, Five For Fighting - Christmas Every Day Of The Year, Judah & The Lion - The Christmas Song

Listen: Preview Here

Christian Christmas

Description: Religious holiday staples & renditions of Christmas songs from Christian artists.

What Youll Hear: Songs & Artists like: Lauren Daigle - Silent Night, Hillsong - O Come Let Us Adore Him, Joshua James - We Three Kings

Listen: Preview Here

Classic Christmas

Description: Only the most popular, timeless holiday classics.

What Youll Hear: Songs & Artists like: Brenda Lee - Rockin Around The Christmas Tree, Gene Autry - Rudolph The Red-Nosed Reindeer, Frank Sinatra - Have Yourself A Merry Little Christmas

Listen: Preview Here

Country Christmas

Description: Christmas classics with a country twist.

What Youll Hear: Songs & Artists like: Darius Rucker - Candy Cane Christmas, Lady Antebellum - Baby Its Cold Outside, Rascal Flatts - Jingle Bell Rock

Listen: Preview Here

Hanukkah Mix

Description: Songs for all eight days of the yearly Jewish holiday.

What Youll Hear: Songs & Artists like: The Chanukah Players - O Hanukkah, Davids Star - Dreidel, Sharon Jones & The Dap-Kings - 8 Days Of Hanukkah

Listen: Preview Here

Hawaiian Christmas

Description: Island-friendly Christmas songs fit for a beachside holiday.

What Youll Hear: Songs & Artists like: Jason Mraz - Winter Wonderland, Jimmy Buffett - Mele Kalikimakka, Colbie Caillat - Christmas In The Sand

Listen: Preview Here

Holiday Instrumentals

Description: Vocal-free, instrumental versions of your favorite holiday classics.

What Youll Hear: Songs & Artists like: Vince Guraldi Trio - Linus And Lucy, Dave Brubeck - Santa Claus Is Coming To Town, Dave Koz - Smooth Jazz Christmas Overture

Listen: Preview Here

Jazz Christmas

Description: Smooth jazz renditions of holiday favorites.

What Youll Hear: Songs & Artists like: Tony Bennett - Winter Wonderland, Duke Ellington - Sugar Rum Cherry, Ella Fitzgerald - The Christmas Song

Listen: Preview Here

Pop Christmas

Description: Upbeat pop versions of holiday classics & original pop Christmas songs.

What Youll Hear: Songs & Artists like: Mariah Carey - All I Want For Christmas Is You, *NSYNC - Merry Christmas, Happy Holidays, Taylor Swift - Christmases When You Were Mine

Listen: Preview Here

Secular Holiday Hits

Description: Non-denominational holiday tracks with no religious ties.

What Youll Hear: Songs & Artists like: Gwen Stefani - Let It Snow, Pentatonix - Its The Most Wonderful Time Of The Year, Norah Jones - Wintertime

Listen: Preview Here

Soulful Christmas

Description: Soul, funk & R&B Christmas hits.

What Youll Hear: Songs & Artists like: Jackson 5 - Santa Claus Is Coming To Town, Destinys Child - White Christmas, Ne-Yo - I Want To Come Home For Christmas

Listen: Preview Here

Spanish Christmas

Description: Spanish renditions of holiday songs.

What Youll Hear: Songs & Artists like: Jose Feliciano - Feliz Navidad, Los Toros Band - Navidad Sin Mi Madre, Augie Rios - Donde Esta Santa Claus

Listen: Preview Here

Upbeat Christmas

Description: Energetic modern & classic holiday songs. More Deck The Halls less Silent Night

What Youll Hear: Songs & Artists like: Ariana Grande - Santa Tell Me, Pentatonix - Santa Claus Is Coming To Town, TLC - Sleigh Ride

Listen: Preview Here

Related Reading

- How do I enable Holiday Music at my venue?

- Removing Holiday Music

- Can I create my own custom playlist?

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First things first, you will need to have the Rockbot Request App downloaded and have an account created to be able to make song requests.

Are song picks limited in the queue?

Where can I check my DJ Level?

Open up the Rockbot Request App

Check into a venue *You can check into Rockbot HQ if no local venues are available

Click the "Person Icon" in the lower righthand corner

Under this view, you will see your current DJ level and your progress to the next level.

How can I increase my DJ Level?

There are 3 main factors which impact your DJ Level.

The number of times you check-in at a Rockbot Request participating location

The more song or shuffle picks you make (aka "plays")

The number of upvotes you receive for your song picks and shuffle plays

Why does my DJ Level matter?

The higher your DJ Level, the higher your pick will enter an active music queue. Example: If there are multiple Rockbot DJ's checked in at a location, a song/shuffle pick made by a DJ with a higher level will enter higher in the music queue. With that being said, high ranked DJ's will never be able to take over the music at a venue. Up-votes will always take priority over DJ Level and all DJ's are limited in picks by the number of song/shuffle picks in the queue.

Related Articles:

Creating Your DJ Profile

Where can I see Rockbot in action?

What is a Shuffle Pick vs. a Song Pick?

If your Rockbot system or player are set to non-stop, 24/7 but still turning off, there could be a few things going on. We've listed the most common culprits for you below:

Your computer or streaming device turning off or going into sleep mode

Your Wifi rebooting during the night

Your DNS and DHCP refreshing ever night

If you have a Rockbot Player you may experience this less since your player can pull from the backup SD card while the system updates. If you are streaming through the internet, you are may need to manually hit play to restart your system from time to time.

NOTE: Setting your player 4am-4am is not 24/7. Your system will stop. If you have a player, CLICK HERE to view the article on setting player hours. If you do not have a player, contact us at the request link below so we can enable the 24/7 feature.

Did this answer your question? if not, you can always submit a Rockbot Support Request for more info.

To log into rockbot.com, click "Log in" on the top right corner of the homepage. Here's the link.

You can also download the Rockbot Remote app (the Dark BlueApp) and use your log in credentials to manage your account when you're on the go.

Forget your password?

No problem. To reset your password click here. Utilizing the email you originally created your account with, wewill send an emailwith steps to reset your password.

You can also click the "Forget your password?" link in the Rockbot user app.

Sorry, we only have iOS & Android apps currently. For now you can use our mobile website https://m.rockbot.com.

We're always evaluating what platform to tackle next so please email us or tweet to us @GetRockbot and let us know what you'd like to see next.

Keywords Windows Phone Blackberry

Fitness venues pose a distinct set of challenges for any music licensing service. There are many categories of music usage which require a facility to obtain a direct license from the Performing Rights Organizations (PROs). For example, at the current time, NO background music service can cover instructed fitness classes, trainers bringing their own music, music played from CDs, etc.

For additional questions please contact us. We are here to help!

If you received a notification that a payment failed it normally has to do with your bank's automated fraud system. If this happens, log into rockbot.com and head to Account Settings here to make sure your credit card information and billing information is correct. If the transaction does not go through, you will need to call your bank to clear the transaction.

Click Here to submit a request to edit or cancel a subscription.

Effective the day you cancel your Rockbot account, we no longer cover any of your licensing fees. Make sure your next music provider is a commerciallylicensedmusic service that is legal to play in a business.

CANCELLATION TERMS: If you are on a month-to-month subscription, your cancellation will take place on your next monthly bill cycle. If you are on an annual subscription, the cancellation will take place on your next annual bill cycle.

Although we hate to see you go, we realize there are a number of reasons why a DJ may wish to permanently delete their user account.

To delete your account, please follow the below instructions:

Step By Step Instructions

Email [email protected]

Include your Account Email *Required

Include your DJ Username *Required

Reason for leaving *While we love feedback, this is not required

Our Customer Support Team will process your request in the order it is received - generally within 12-24 hours.We will send you a confirmation email once your account has been deleted.