RocketReach.co FAQs

At it's core, theGeneral Data Protection Regulation(GDPR) is a legal framework designed to protect the privacy of EU Citizens.

RocketReach takes user privacy seriously.

Here's some information regarding how RocketReach manages sensitive data:

RocketReachs customer and user data is kept private and segregated from our main email database.

When you create a RocketReach account, your information is never shared with anyone else, or used for any other purpose - period.

We encrypt all sensitive data and we only serve pages over HTTPS.

All data found through RocketReach is considered public data and is publicly accessible on the internet (please note that it is possible that a customer's user data is also publicly available, but not from creating an account on our site).For more information on why your information may appear on our site, please view this help article.

To assist those who are trying toavoid contacting EU citizens, we've created a feature tofilter them out of search results. Visit your account settings to enable it. recent article on our blog. Check it out.

For more specific information on RocketReach & GDPR please refer to our GDPR Guide.

We recommend you refer to the specific GDPR guidelines for details on the rules and regulations around how you use the data found via RocketReach. Please note that RocketReach is not responsible for the individual usage of the data once found.

RocketReach takes the privacy and security of all of our users seriously. We answer some common questions and concerns on this topic in a

We are always happy to answer any questions that you have, please contact us if you have questions.

We know that you care about how your personal information is used, and we respect your concerns.

Our service used by professionals to find other professionals. It is designed to open opportunities for you by connecting you with your next job, career opportunity or customer. To this end, we've created a professionally focused search index which you are a part of. This index is generated from publicly sourced data in a similar fashion to search engines like Google and Bing.

Our Company and Professional profiles are generated by tying together 100s of pieces of data using learning algorithms. By connecting the dots in this fashion, we're able to derive an accurate composite profile to allow opportunities to find you.

Your profile is your resource. You control the information on it in terms of what and how much surfaced. At any point time you may:

1. Update your Professional Profile

2. Remove your Professional Profile

To update or remove your profile from RocketReach use our "Claim Profile" link.

https://rocketreach.co/claim-profile/

Note: Our service is not a data source for email spam or robocalls. Our customers include Amazon, Google, and Apple. If your profile is on RocketReach, your contact details have been accessed an average of 0.06 times per year.

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The key differentiating factor RocketReach is the completeness and accuracy of our data. The founding team has 13 patents in high scale data mining, and cumulatively, decades of experience in petabyte-scale data systems. Our science is better and theresults speak for themselves.

Here are some metrics about our data:

You can search information for about 400 million professionals.

We have coverage for12 million companies worldwide.

For 92% of these professionals, we can find at least one email address.

On average we find 2.8 valid email addresses & 1.8 mobile numbers per professional.

We find at least 1 social profile for 100% ofyour searches.

RocketReach is trusted by the whos-who of the S&P 500. Join our growing community of users. Sign up today !

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To learn more about how RocketReach works, please check out our brief demo :

For a more extensive demo and to learn how to get the most out of your RocketReach account please join us for an upcoming webinar.

If you're interested in learning about how to get the most out of RocketReach by using more of our Advanced Features, please visit our YouTube Channel. You'll find demos on everything from Advanced Search, to Bulk Lookups and the Chrome Extension.

If you are interested in RocketReach for Team Use or need a larger plan than we currently offer online, pleaseemail [email protected] to speak with a representative about other options available.

Please include:

How many team members you expect to attend the demo.

How many lookup credits you would need each month in total (approx. is fine).

Thank you for your interest in RocketReach!

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RocketReach is the easiest and most accurate email finder your sales and recruiting prospects. More than 3 Million users trust RocketReach every day. RocketReach is by and far the industry standard, trusted by SDRs and recruiters world wide.

The RocketReach Chrome Extension for your allows you to look up contact information from LinkedIn, AngelList, CrunchBase profiles and search result pages, as well as Google Search pages, withthe click of a button.

Simply install ourChrome Extension, navigateto a contacts LinkedIn profile page (ora general search page) and click the RocketReach icon at the top right corner of your browser window.

Click the '+Add' button to view the contact information available. If you have more than one Contact List in your account, you can also select which Contact List you would like to add the results to using the 'Add to List' drop-down menu before clicking '+Add'.

This also works onLinkedIn or Google search pages. Theextension will give you the option to select individualcontacts from the results or '+Add All' contactsat the same time.

(One contactlookup credit will be used for every contact that you click the '+Add' button for including each contact on your'+Add All'list as well.)

You will receive 5 free one-time lookup credits automaticallyafter your first use as a thank you for trying it out!

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The RocketReach Chrome Extension allows you to look up contact information from LinkedIn, AngelList profiles and search result pages, as well as Google Search pages, withthe click of a button.

Check out the demo below to learn how to get the most out of the Chrome Extension:

To get started, simply install ourChrome Extension, navigateto a contacts LinkedIn profile page (ora general search page) and click the RocketReach icon at the top right corner of your browser window.

Click the '+Add' button to view the contact information available. If you have more than one Contact List in your account, you can also select which Contact List you would like to add the results to using the 'Add to List' drop-down menu before clicking '+Add'.

This also works onLinkedIn or Google search pages. Theextension will give you the option to select individualcontacts from the results or '+Add All' contactsat the same time.

(One contactlookup credit will be used for every contact that you click the '+Add' button for including each contact on your'+Add All'list as well.)

You will receive 5 free one-time lookup credits automaticallyafter your first use as a thank you for trying it out!

The Chrome Extension also has advanced functionality designed to make

(The RocketReach Chrome Extensiononly uses the information from the LinkedIn page that you are on to identify a contact and perform the broader web-wide search for information- results are not limited to LinkedIn data only. That is also why photos in results may not alwaysmatch those on LinkedIn profiles. It does not use or store any other information from your computer ever.)

If you've exhausted the allocated lookups under your plan, you can still continue to perform Additional lookups.

Additional Lookups are enabled automatically to prevent any interruption of service, and the cost of overages is viewable inthe billing section of your account page.

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If you wish to disable Additional Lookups you can do so by toggling the 'enabled'/'disabled' switch on the billing section of the account page

Any accrued Additional Lookups will be billed automatically at your subscription renewal date.

Please contact with any additional questions. Thank you for using RocketReach.

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Unused lookups do not roll over month to month. In the example below, the user is on a170 lookups/month plan, andhas 166 lookups remaining. On January 15th, the user's account will renew with a new batch of 170 lookup credits, and any unused lookup credits will expire. The user will also be charged on January 15th for their automated monthly renewal. (If they are on a monthly plan. Annual users are not billed on their monthly renewal date.)

Subscription Lookup Creditscannot be added back to an account once expired. We recommend choosing a plan that fits your needs as close as possible and utilizing Additional Lookups if needed.

our monthly plans

Learn more about

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Our current payment options are Credit Card or PayPal. (Unfortunately we are not able to issue invoices for our auto-renewing plans at this time, however, you can print a receipt directlyfrom the Account tab in your account for expense purposes).

Simply select the Plan you wish to upgrade to from our Pricing Page then enter your Credit Card Information to complete your transaction.

If you wish to use PayPal click the "PayPal"toggle button instead.

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All of our plans are auto-renewing subscriptions however you can cancel at any time via your account or Customer Support in advance of your next billing date.

If you have any issues upgrading please contact support at .

You can access your monthly receipts anytime right from your account. To retrieve your RocketReach receipts please follow the steps below.

Once logged into your RocketReach account, click on your email at the top right of the screen.

Click on "Account" from the drop-down menu and thenclick on "Usage & Billing" on theleft-handside.

The "Billing History" section will display all of your RocketReach payment receipts. Click on the date of the receipt you wish to open.All RocketReach receipts can be saved as a PDF for your records.

RocketReach receipts will only show the following pieces of information.

Receipt ID

Receipt Date

Customer Name

Customer E-Mail

Billing Address

Payment Method

Paid Subscription Item Name

Please note that RocketReach is unable to accommodate requests for receipts to be altered or updated to include additional or alternate info.

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Our monthly plans work like anystandard monthly subscription plan, like say your Netflix or Verizon subscription. You pay for a certain number of lookups per month, and you are billed automatically every month (or every year for annual plans).

Here issome additional detailed information on our plans

When you signup for a standard monthly plan, you are allocated a certain number of lookups per month. Every time you look someone up, one lookupis deducted from your monthly allocation of lookups.

Lookups do not roll over to the next month.

You are charged initiallywhen you signup for a paid plan, and then automatically every month on your renewal date.

You can cancel your plan anytime you want right from your account.

There is no minimum contract period. You may signup for as little as one month.

You can changeyour plan at any time. You will not lose any unused lookups when you switch.

When will I be charged?

Below is an example of a user who signs up for a monthly plan of a 100 lookups per month on January 5th. The user gets charged every month as shown below. The un-used lookups will not be carried over.

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If you have further questions, please reach us on live chat, oremail us at

RocketReach supports 3rd party app integrations through Zapier. RocketReach can push new contacts to other apps as well as allowing other apps to search and lookup new contacts directly in RocketReach. These features are available in all of our plans.

To get started, you will need to create an account with Zapier.

What is Zapier?

Zapier is a platform that connects different apps together by automating common tasks. For example, you can connect RocketReach to any of the supported CRMs to keep your contacts up to date. Any time you make a lookup in RocketReach, the contact will be sent to Zapier, which will, in turn, make sure that information is added to your CRM.

To get started, just create an account and add the RocketReach app. To connect Zapier and RocketReach you will need your API key, which is available from your account setting page. If you've never used your API key before, its a unique key that apps use to talk to your RocketReach account securely.

The RocketReach Zapier app provides the following functions:

Lookup Trigger: Whenever you do a lookup in RocketReach the contact details are automatically sent to any Zapier apps you have set up.

Contact Search: Zapier apps can perform searches through the RocketReach API and retrieve the results almost instantly. Use this to automate searches with your different apps.

Contact Lookup Action: This Zapier action allows apps to use the RocketReach API to make lookups without having to write any custom code.

Why Zapier?

By integrating with Zapier directly, RocketReach can provide support for thousands of apps that all support the Zapier platform. This makes it much easier for RocketReach to support new apps as they get added to the Zapier platform and provide bugfixes and stability improvements.

Getting Started

With Zapier, you can connect RocketReach with many different apps. The steps are roughly the same, so to demonstrate the process we will walk through how to connect RocketReach with Google Sheets.

This tutorial will demonstrate the following steps.

Creating a new Zap

Connecting RocketReach with Zapier

Connecting Google Sheets with Zapier

Sending RocketReach contacts to Google Sheets

From your Zapier dashboard start by clicking Make a Zap!. Optionally, you can type in RocketReach and the app you want to connect to in the search boxes.

[email protected]

Select RocketReach as your trigger app. Zapier will configure RocketReach to automatically send new contacts whenever they are looked up.

You will see a screen asking you to connect your account. Click the Connect an account button.

Next, you will see a modal asking for your API key.

Your API key is accessibly from your RocketReach account. You will need to temporarily leave zapier.com and go to rocketreach.co to retrieve the key. Do this by clicking the API Usage & Settings section link to go to your RocketReach account page. Highlight/select and copy your API key.

Go back to the Zapier modal and paste into the input box. Then click the Orange, Yes, Continue button.

Back on the Zap setup page, click the Test button. If everything was done correctly so far, it should turn into a green Success! indicator. If you are having trouble at this point make sure you copied the API key correctly. Also, make sure you have verified your email address on your RocketReach account.

Zapier is now connected to RocketReach. Click Save + Continue. Zapier will ask if you want to test pulling in contacts from RocketReach. You can test this step, or skip it for now.

Eventually, you will see an option to configure an action app.

For this demo, well type Google Sheets into the search box and select it. Well select Create Spreadsheet Row so that Zapier adds a new row in our spreadsheet whenever we find a new contact in RocketReach. The next step will have you connect your Google account with Zapier. Follow Googles instructions to do this.

RocketReach does not get access to your Google account. Setting this up only gives Zapier the ability to read and write to Google Sheets.

The next step will ask you to select a spreadsheet. Either create one or use an existing one. Make sure you have column heading for the contact information you want to record. For testing, we recommend at least including name and email.

You will need to set up how Zapier records information from RocketReach into the spreadsheet.

Setup the name field by clicking the button to the right of the input box.

Select the Full Name option from the drop-down. This takes the name from the contact and stores it in the name column of the spreadsheet.

Do the same with email. Note that you can filter through your options with the search box. Select Current Primary Work Email.

You should see something that looks like this (note the sample contact may be different).

Click continue to reach the final step. From here you can send a test to make sure Zapier can update the sheet. Click Send Test To Google Sheets.

Wait a few seconds and you should see the new row added to the spreadsheet.

RocketReach also provides a button to test your Zap. This tests every step in the chain so it may be worth doing the first time you set up a Zap.

From your RocketReach account page,you should see a button to test your Zaps.

This walkthrough went through the steps in connecting Zapier to RocketReach, and Google Sheets and setting up a Zap that pushes new RocketReach contacts into a spreadsheet.

We then went over the steps to test to make sure everything was set up correctly. From here, you should be able to do lookups and have any new lookups automatically appended to your Google Sheet.

We encourage you to explore everything that is possible with the RocketReach Zap, including automating searches and lookups.

The RocketReach team has created Zap templates (accessible here ) where you can quickly get started with other integrations, and hopefully get inspiration for some of your own!

Feel free to email with any questions as you get your integrations setup:

View Original Article

Need to find email addresses in bulk? The RocketReach Bulk Lookups feature makes this easy. To perform bulk lookups simply visit https://rocketreach.co/files and upload your data.

To get startedyou'll need either:

A CSV with a header row including 1 or more of the following:

first and last names and the company they work for

first and last names and their company's domain

linkedin url

email

Sample CSV

A list of LinkedIn profile URLs

You'll need to have enough lookup credits available in your account to begin, but RocketReach will also give you the option to purchase Additional Lookups prior to running the file as well.

For additional help performing a bulk upload, please check out our brief demo video:

Pre-paid Bulk Lookup Credit purchases are also available for 10k lookup credits or more. Please contact us for details.

If you have any questions feel free to email us at [email protected]

View Original Article

When you click the "Get contact info" button, this constitutes a contact lookup,and the person gets added to your contact list. The data completion rate at RocketReach is generally at least 80-85% for emails. While this should not happen very often, ifemail information is not returned, it will not constitute a contact lookup.

If you are on a monthly plan, your lookup will be deducted from your monthly allocation.

Once you've added someone to your contact list, they stay there forever. You may download your contacts at any time, by visiting your My Contacts page.

You can look up contact info for any person by looking them up on our search page, or using our RocketReach Chrome Extension.

Email, phone, social links are revealed, and the profileis added to your contact list.

To export your contacts:

Sign into your RocketReach account

Click your email address at the top right of the menu bar

Select "My Contacts"

Choose the Contact List you want to export

Click the 'Download List' button at the top right of the screen

If you have any questions please feel free to email us at [email protected]

Once your Team Plan is created the Admin (Team Owner) will have access to the following Team Management features:

View Team Member Usage: See how many credits each seat has use/has left.

Add a Seat: Add a new seat to your Team Plan.

Assign a User: Assign a seat to a team member. Also used to Reassign seats.

Change Plan Level of a Seat: Upgrade/Downgrade the subscription level for a seat. (Available for monthly subscriptions only).

Remove a Seat from the Team Plan: Remove a seat from the Team Plan. (Available for monthly subscriptions only).

Re-Assign a Seat to a new User: Comes in handy when team members change so you can continue to use the seat purchased. Especially useful for Annual Seats.

Please contact [email protected] with any questions, or for help with Annual Plans.

RE-ASSIGN A User Seat:

Click the menu icon next to the seat you wish to Re-Assign.

Select 'Remove assigned user' and 'Ok' to confirm action to remove the current user from the seat.

Click 'Assign User' button.

Enter new Team Member's Email Address.

Click 'Assign'

Assigned Team Members will receive an Email Invite with a buttonto'Join the Team'or 'Create an Account' (if they haven't created a RocketReach login already).

[email protected]

Assigned Team Members can also Join the Team by logging into their RocketReach account (using the email address their seat was assigned with), navigating to the Team Plan section, and clicking the button there to 'Join the Team'.

Please contact with any questions.

Team Plans allow you to link multiple seats for centralized billing and account management.

STARTING YOUR TEAM PLAN IS AS EASY AS 1.2.3:

1. Go to 'Team Plan' section of your RocketReach account(click on email address in top right corner, then 'Account', 'Team Plan').

The person who creates the Team Plan will be the Team Admin (Team Owner).

2.Add Seats To Your Team Plan:

Select the 'Add Seats' Button

Select the 'Plan' and 'Quantity' for the seat(s) to be added.

You can also Invite Team Members at this time OR this can be done later.

When complete click 'Add Seats' button.

You will see the new seat(s) added to your Team Plan list.

If you need to add multiple seats at different plan levels repeat this process for each plan level needed.

'Team Account Management - Admin. Guide'

3. Start Team & Complete Purchase:

Click the 'Start Team' button.

Review Seats and Total Purchase Amount and Click 'Purchase'.

Enter your credit card information and complete your purchase.

Monthly Plans will renew automatically on the same day every month.

Annual Plans will renew automatically every 365 days.

You do not have to assign your team seats prior to starting your team/completing your purchase, however, completing a purchase does begin the subscription for all seats.

If you have any questions or are interested in learning more about Pooled Lookup Credits for all seats to share, please contact [email protected].

PLEASE SEE OUR for full Team Management feature information.

Add A Seat To Your Team Plan:

Select the 'Add Seats' Button

Select the 'Plan' and 'Quantity' for the seat(s) to be added.

You can also Invite Team Members at this time as well OR this can be done later.

When complete click 'Add Seats' button.

You will see the new seat(s) added to your Team Plan list.

If you need to add multiple seats at different plan levels please repeat this process for each plan level needed.

[email protected]

If a seat is Added to a Team Plan after the team was started, it will receive prorated lookup credits based on when you add them during the teams normal billing cycle.

The prorated charge will be included on your next renewal invoice and processed automatically.

Please contact with any questions.

Remove A Seat from your Team Plan:

Click on the menu icon next to the seat that you wish to remove.

Click 'Remove Seat'.

The seat will be removed immediately.

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Your next billing cycle will reflect the seat removal.

If the seat you wish to remove is assigned to a Team Member, you much first Remove the assigned user before you will be allowed to Remove the seat.

Please contact with any questions.

VIEW Team Member Usage:

On the Team Plan page you can view:

Plan Levels for each seat

Assigned User Name & Email Address for each seat

Total Number of Lookups Used/seat

Total Number of Lookups Remaining/seat

Download Team Usage spreadsheet with recent usage history by clicking the 'Download Team Usage' button.

[email protected]

If you have Pooled Lookup Credits activated then you will also see the total number of shared lookup credits remaining for the team to use that period.

If have or are interested in a Team Plan or would like to activate shared lookup credits, please contact and we are happy to assist.

ASSIGN A User Seat:

Click the 'Assign User' Button for the Seat you want to assign.

Enter in the email address for the team member you are assigning the seat to and click 'Assign'.

Assigned Team Members will receive an Email Invite with a buttonto'Join the Team'or 'Create an Account' (if they haven't created a RocketReach login already).

[email protected]

Assigned Team Members can also Join the Team by logging into their RocketReach account (using the email address their seat was assigned with), navigating to the Team Plan section, and clicking the button there to 'Join the Team'.

You can also Reassign a seat if team members change, by clicking 'Remove Assigned User' from the action menu next to the seat you wish to reassign.

Then follow the steps above to assign the seat to a new user.

Please contact with any questions.

CHANGE Seat Plan Level

Click on the menu icon next to the seat that you wish to change.

Click 'Change Plan'.

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Select the new plan level for the seat from the dropdown menu and click 'Change Seat'.

If a seat is Changed after the team was started, it will receive prorated lookup credits based on when you make the change during the teams normal billing cycle. The charge will be reflected on the next billing invoice.

Please contact with any questions.

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Please note these steps are for users who are subscribed to a monthly plan with us.

If you are subscribed to an annual plan with us, please email our Support Team at [email protected] to cancel your subscription.

You can cancel your monthly paid plan at any time prior to your next billing date. To cancel your paid plan, please follow the steps below.

Click on "Account" at the top of the page.

Click on "Usage & Billing" from the left-hand side.

In this section under the "Manage Subscription" heading, you will see the option to cancel.

You can also reach this page by clicking the link below.

Usage & Billing section

When you cancel your plan, you still retain your remaining lookups till your next billing date. Learn more about plan cancellations.

You can also Cancel your Free Account.

Yes, you can now link multiple seat subscriptions together for centralized billing and account management from the 'Team Plan' section of your Account.

For information on how to Setup A Team Account please see our Team Account Creation Guide.

PLEASE NOTE:

We Do Not support individual logins to 1 RocketReach Subscription at this time.

Each Team Seat is linked to 1 Paid RocketReach Subscription and will be billed as part of the team total each month.

For example, if you add 3 Bronze Seats to your Team Plan, you will be billed 3 x $49 = $147/month.

For more information on Team Plan options and pooled lookup credits please email us at [email protected]

For the quickest reply please include the number of Team Members that you have, and approx. how many lookup credits you will need in total each month.

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RocketReach uses a freemium pricing model. Every new usercan trya few lookups per monthfree, for as long as you want. Our hope is that RocketReach will prove to be useful, and you will consider upgrading to a paid plan.

Our fraud prevention system tracksthe number of accounts that have been created by the same person and flags any attempts to create multiple free accounts. If you see the message above, it indicates thatwe've flagged your account for abusing our freemium policies.

The fraud prevention system uses AI, and can occasionally get things wrong (i.e. false positives).If you believe that you are seeing this message in error, please email us at for assistance.

Thanks for giving RocketReach a try!

This Getting Started Guide will help you get the most out of RocketReach:

3 Ways to Search with RocketReach ( Learn more )

Understanding your Search Results - ( Learn more )

Using RocketReach with Your Team - ( Learn more )

Need more lookups?

Upgrade your RocketReach account - ( Learn more )

How do Monthly Plans work - ( Learn more )

For additional help please take a look at the other article in our Help Center.

RocketReach makes lead generation and finding contacts easy. There are 3 primary ways to search for contacts with RocketReach:

RocketReach Chrome Extension

You can search using the RocketReach Chrome extension which lets you look up emails directly from LinkedIn, AngelList, Crunchbase, and Google search. You can download the Chrome Extension here: https://rocketreach.co/chrome_extension

here

Advanced Search

You can also use Advanced Search which allows you to look up people using filters like Location, Industry, Job Title, and Company. To access the filters simply click 'Advanced Search' under the search box.

RocketReach Files (Bulk Lookups)

With Bulk Lookups, you can look up the contact information for hundreds of contacts in just 3 clicks.To perform a bulk upload simply visit https://rocketreach.co/files and upload your data. For more help with Bulk Uploads simply view our help article

RocketReach is the easiest and most accurate email finder for sales and recruiting prospects in the world.

Over 1 Million userstrust RocketReach every day. RocketReach is by and farthe industry standard, trusted by SDRs and recruiters worldwide.

With features like the Ro cketReach Chrome Extension, Advanced Search & Bulk Lookup, RocketReach makes finding the contact information you need quick and easy! Never waste time manually prospecting again.

Why Choose RocketReach:

The key differentiating factor for RocketReach is the completeness and accuracy of our data. The founding team has 13 patents in high scale data mining, and cumulatively, decades of experience in petabyte-scale data systems. Our science is better and theresults speak for themselves.

Here are some metrics about our data:

You can search information for about250 million professionals.

These professionals work for at least6 million companies worldwide.

For 85% of these professionals, we can find at least one email address.

For about 35% we can find more than one valid email address.

We can find social links for almost 100% ofyour searches.

RocketReach is trusted by the whos-who of S&P 500. Join the growing community of users. Sign up today !

View Original Article

Salesforce Sync is available with the all of our plans.

(Visual walk-through only- no audio)

Steps to sync your RocketReach account with Salesforce.

If you used the 'Continue with Google' or 'Continue with Facebook' buttons to Signup for your RocketReach account initially, but would now like to use your email address instead, please follow the steps below.

1. Login to your account using Google or Facebook.

2. From the Account Tab, go to the 'Edit Profile' section.

3. Click the 'Disconnect Google' or 'Disconnect Facebook' button.

Change the Password on Your Account

4. Create a new password to login to the account.

5. Click Submit.

You can now use the same email address as before with your new password to log into the account.

Change the Email Address on Your Account

If youre unable to sign into your RocketReach account using your email and password, it may be because you created your RocketReach account using Google or Facebook. If so, youll see an error message like the one below.

this help article

To access your RocketReach account, please click the Continue with Google button or the Continue with Facebook button.

If youd like to disconnect your RocketReach account from your Google or Facebook account, please follow the instructions in .

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NOTE: If you are on a paid subscription, please email [email protected] to close your account.

To Delete or De-activate your Free RocketReach account:

1. Log into your account and click on the 'Account' Tab.

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3. Click on the 'Other Settings' Tab.

4. Click the 'De-activate and close account' link.

5. Click 'Ok' to confirm the de-activation of the account.

6. Answer the pop up question asking why you are closing the account. *This is a required step to complete account de-activation, and we appreciate your feedback.Click 'Ok' when complete.

Your account will then be de-activated and you will no longer be able toaccess it.

If you de-activated your account in error, please contact us at .

View Original Article

Need to find email addresses in bulk? The RocketReach Bulk Lookups feature makes this easy. To perform bulk lookups simply visit https://rocketreach.co/files and upload your data.

To get startedyou'll need either:

A CSV with a header row including 1 or more of the following:

first and last names and the company they work for

linkedin url

email

Sample CSV

A list of LinkedIn profile URLs

You'll need to have enough lookup credits available in your account to begin, but RocketReach will also give you the option to purchase Additional Lookups prior to running the file as well.

For additional help performing a bulk upload, please check out our brief Bulk Uploads Demo Video postedon our YouTube Channel !

If you have any questions feel free to email us at [email protected]

RocketReach now supports 'Additional Lookups' that allow for usage flexibility past our standard plan levels.

Here's How It Works:

If you exhaust all of your monthly lookup credits before your account renews for the next month, you can use 'Additional Lookups' which charges you $0.30 for each additional found lookup result until your account renews again for the next month.

Your Additional Lookup total will be added to your automatic standard monthly plan renewal amount so there is never an interruption in service.

Additional Lookup usage can also be tracked in your account for quick reference.

With Additional Lookups you don't have to commit to a specific number of lookups beyond your base plan, giving you the flexibility to use as many or as few additional lookup credits needed each month as your requirements change (up to double the plans base amount).

'Additional Lookups' are enabled by default but can be 'disabled' from the 'Pricing' tab within your account, once you upgrade to a paid subscription plan.

If you are in need of more than 2300 lookups per month please email us for additional options.

For any questions please contact us at [email protected].

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Login to your RocketReach Account

Then click on the 'Account' Tab-->'SalesForce Sync' section-->'Connect toSalesforce'button

Login to Salesforce (if you are already logged into Salesforce RocketReach will begin to sync automatically).

When connected, your RocketReach account will automatically sync new contacts with Salesforce each time you use it.

Contacts are brought into Salesforce as leads which can then be converted as needed.

Salesforce Sync is available with the Silver plan or higher

Salesforce Synchronization Demo

**Please note that our Salesforce sync feature will only work with the following editions of Salesforce.

Enterprise Edition

Unlimited Edition

Performance Edition (requires upgrade to paid Salesforce feature)

Watch our quick.

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Update your payment method

billing section of your account settings

You see this message when recent charges on your credit card (or Paypal account) have failed.

Please update your credit card inthe .

You will be prompted to re-enter a valid credit card number.

If you continue to have issues updating your account please email us at [email protected]

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Please download our chrome extension. It is the easiest way to use RocketReach.

The RocketReach Chrome Extension NEVERDOES, and NEVERWILL access, save, store or change any of your private data.

When you open the the RocketReach extension on a page, it simply looks for names, and public URLs of people from that page. It otherwise does not access, store, or cache any information private, or otherwise from the web page. So, if you are worried about things like stealing contact information for you or your connections from any social sites, or mailing services like Gmail etc. - rest assured, that's something we neither do, nor condone.

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For monthly plans, your credit card is charged when you sign up, and then every month on your renewal date.

For example, if you subscribe to a paid plan on December 15th, your account will automatically renew again for the next month on January 15th, and so on.

View Renewal Date/Billing Details:

Click on your 'Account' tab then select the 'Usage & Billing' section.

Yes, if you would like to schedule a RocketReach demo for your team, please send an email to [email protected] with the subject line: TeamDemo Request and someone willreach out to you to coordinate!

Please include:

How many team membersare interested in RocketReach.

How many lookup credits you would need each month in total (approx. is fine).

This information will help us to provide you with the best information for your use case as quickly as possible. Thank you!

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Percents next to email addresses:

RocketReach runs all email addresses through a multi-step validation process including SMTP verification. When an email is returned 100% it means that it has passed the validation process indicating that it is a working email address. Of course, there will still be times when these emails will bounce due to factors beyond our control.

When RocketReach has been unable to confirm the validity of certain emails (for reasons beyond our control), we will still include them for referencealong with a confidence score(displayed as a percentage less than 100%). In these cases, the emails may bounce, but the likelihood of bouncing is lower for emails with higher confidence scores.

For example: In the screenshot below,[email protected] is more likely to be correct than [email protected].

Red email addresses:

Email addressesshown in red are determined by RocketReach to be invalid, andwill bounce. Theyhave only been included in your search results for reference.

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Need to downgrade your paid subscription plan?

Downgrading to a lower paid subscription plan is easy and can be done directly from your Account.

Go to the 'Account' Tab in your RocketReach account.

Click on the 'Pricing/Plan' section.

Select the lower paid plan that you wish to downgrade your subscription to.

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You will see a screen to verify your payment information.

You will not be charged when you downgrade, you are only shown this screen to confirm or update the payment information we have on file so that the renewal does not fail.

Your account will renew at the downgraded plan level upon your next renewal date.

If you wish to downgrade to Free you will still need to send an email to [email protected] for assistance.

Need to upgradeyour plan?

Upgrading is easy! Just log into your account and go to the 'Pricing' tab and select the plan you want to upgrade to. ()

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NOTE: If you are on a paid subscription, please email [email protected] to close your account.

To Cancelyour Free RocketReach account:

1. Log into your account and click on the 'Account' Tab.

[email protected]

3. Click on the 'Other Settings' Tab.

4. Click the 'De-activate and close account' link.

5. Click 'Ok' to confirm the de-activation of the account.

6. Answer the pop up question asking why you are closing the account. *This is a required step to complete account de-activation, and we appreciate your feedback.Click 'Ok' when complete.

Your account will then be de-activated and you will no longer be able toaccess it.

If you de-activated your account in error, please contact us at .

Contact lists are a great way to keep your contacts organized or to keep a shared RocketReach account organized.

To Create a New Contact List:

1. Go to the 'My Contacts' Tab then click the 'Create new list' button.

2. Give your list a name and click 'Ok'.

Your list will now appear in the 'My Contacts' list section on the left of the screen. The account will remember thelast list used on your computer and select that list as default the next time as well.

You can also select alist to save a contact to manually by using the List Selection Drop Down Menu on the Search page.

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There are two ways to change your password:

1. If you cannot remember your password: Click the 'Forgot Password?' link on the Log In Page.Enter your email address into the 'E-Mail' field and click the 'Reset Password' button. You will then receive an email with a link to reset your password.

2. If you do remember your current password but would like to change it: Log into your account and go to the 'Account' Tab, then go to the 'Change Password' Section. Enter your current password and new password and click 'Save'.

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Log into your account and click on the 'Account' Tab. Then go to the 'Edit Profile' section. Enter in the new information and valid email address (if changing) and'Save'.

If you changed your email address a new email verification link will be sent to you. You will need to verify the new email address before you can continue using your account.

If you have a question regarding your account or would like more information about our services please send us an email at [email protected]. We will be sure to get back to you within 24 business hours (Monday - Friday) or sooner!Please allow a little longer during weekends or national holidays.

Thank you for using RocketReach !

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Our system generally sends the verification emails immediately. But it may take up-to 10 minutes to receive them. If you've waited 10 minutes and you did not getaverification email,please trythe following:

Check your Spam Folder

In Gmail the emails can often be in the Updates/Promotions folders.

[email protected]

If you are using a desktop client, please check your junk folders.

Double check your email address

Sometimes an email address may have been misspelled by mistake.Please go to your account page and double check that your email address is typed in correctly. If it is typed in correctly, you can simply ask for the verification email to be resent.

If it is misspelled, please click "Edit Profile"to change your email address.

Modify your email address, and save.

A new verification email will be sent to the new email address.

Blocked by mail server

If you've tried all of these steps, and still haven't received an email from us, our emails are probably being blocked by your email server. In this case, you will need to speak to your system administrator to rectify the issue. You can also try using a personal email address to register an account.

You can also send an email to from the email address used to create the account and someone can assist you.

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Update your payment method

To update your credit card, go to the 'Usage and billing' section of your account settings.

You will be prompted to re-enter your credit card. No charges will be made on your credit, until your regular billing date.

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Upgrading is easy! Just log into your account and go to the 'Pricing' page.Select the plan you wish to upgrade to and follow the steps to enter your payment information and complete your upgrade purchase.

learn more

You will need to decide whether to use your existing payment information, or enter a new credit card to upgrade to the new plan.

What happens to my remaining lookups and billing cycle?

When you upgrade

You get charged immediately

You immediatelybegin a new 30 day billing cycle for the new plan

Your new lookup credits will be available in your account immediately.

Any remaining lookup credits left from your previous plan will still be available() for use in your account until the last day of your previous billing cycle, at which time those credits will expire.