Sempre Health FAQs

Sempre means ‘always’ in Italian. We chose Sempre Health to represent our withstanding commitment to the physical and financial health of our members.

We believe you should share in some savings for making healthy choices, like taking your medicationsas prescribed. With Sempre Health, you can save money simply by picking upyour covered medications on time and taking them as prescribed!

UPMC Health Plan has sent you a mailer and/or email asking you to enroll by texting us a 3-letter code. Once you text your 3-letter enrollment code to 412-200-7572, we will text you back a discount ID. All you have to do is show the pharmacist your discount ID once to automatically earn discounts on the copays for your covered medications - each time you fill.

Throughout the program, we will send you texts like, "It's time to pick up your prescription from the pharmacy! You'll pay just $23 if you get it by Oct 24 . After that, your copay will go up to $33.”

Your discounts will grow every time you take your covered medications as prescribed and pick up on time.

Sempre Health is a digital health technology company that helps members save money on prescription medication. We have partnered with UPMC Health Plan to bring you a new way to save on your medications. The more you fill and take your covered medications as prescribed, the more you’ll save.

And, when you make the right decisions for your health, UPMC Health Plan saves, too.

You just have to show the pharmacist your discount ID once to activate your savings! After that, we’ll text you a reminder (directly to your phone) when it’s time to fill, and your copay discounts will be applied automatically.

Please contact us at 412-200-7572 or email us at [email protected]. We not only can help answer any questions you may have about the pricing information in your mailers and emails; we also can help you save on your future fills!

We are working to add support for mail order pharmacies, such as Express Scripts, to our program; however, for the time being, our discounts currently only apply at retail pharmacies. To receive Sempre discounts on your eligible medications, you will need to transfer your prescription to a brick-and-mortar pharmacy. If you need assistance selecting a local retail pharmacy, we are more than happy to help!

Your phone number helps us confirm your identity and enrollment in our program. Once enrolled, you’ll receive copay savings via text message. With your number, we can send you refill reminders and deliver discounts directly to you.

We will be notified by UPMC Health Plan within a few weeks if you switch medicines, but you are encouraged to notify us by texting or calling. This way, you won't receive any messages about a medication that you are no longer prescribed.

With respect to continuing this program with other medications, for UPMC Health Plan members, copay discounts are only available for covered medications at this time. We are adding new medications all the time and we will be sure to notify you if you become eligible for copay savings on any of your other medications. In the meantime, please email us at [email protected] if you have a specific medication coverage request.

You can text 'HELP' at any time to text with a real person. You can also call our customer service at 412-200-7572 anytime M-F between 10am and 5pm EST. Or, email us at [email protected]

You only need to show your discount ID to the pharmacist once, unless you switch pharmacy chains. In that case, you may need to show your discount ID again, the next time you pick up your covered medication.

For example, if you had been getting your medicationat Giant Eagle and switched to Rite Aid, you would need to show your discount ID to the pharmacist at Rite Aid one time. However, if you switched from one Giant Eagle location to another, you would not need to show your discount ID again.

Text us 'HELP' if you need your discount ID sent to you again and/or if you have questions.

We will tell you your next copay right after your fill. We'll also remind you in the days leading up to your next fill. You can text‘HELP’ at any time to learn more about your current discount, why you got it and how to earn more.

You only need to show your discount ID to the pharmacist once. From then onwards, your discounts will be automatically applied when you pick up your covered medications.

After you pick up your covered medication, your pharmacy will notify us. We will then send you a text with details on your copay discounts for the nextmonth.

You can text 'HELP' any time if you need it.

Each pharmacy will be able to recognize the discount ID we've sent to you via text message, and each pharmacy should honor the discount.

If there is a pharmacy where you are seeing a different copay, just text 'HELP' and we will resolve with your pharmacy directly.

Yes, our discount IDs are accepted at all pharmacies in the US. Sempre Health integrates with pharmacy systems across the country. Each pharmacy will be able to recognize the discount ID we've sent to you via text message, and each pharmacy should honor the discount.

Once you're enrolled, we'll text you a discount ID. It will look something like this:

BIN: 600426

PCN: 54

Group: SHUPMC

ID: S510248184

Show it to your pharmacist once,the next time you pick up your covered medication. From then on, you’ll automatically continue saving on your copays!

With Sempre Health, you'll receive texts like, "It's time to pick up your prescription from the pharmacy! You'll pay just $23 if you get it by Oct 24 . After that, your copay will go up to $33.”

You'll save money on your copay each time you pick up your covered medicationand take it as prescribed. And, over time, your discounts will grow. You'll never pay more than your current insurance copay.

You can alwaystext ‘HELP’ to see how much you’ve saved to date!

You are eligible to participate in UPMC Health Plan’s copay savings program, at no cost to you. We’ve reached out to enroll you, so you can start saving today! With Sempre Health, the more you pick up andtake your covered medications as prescribed, the more you can save.

And, when you do the right things for your health, UPMC Health Plan saves, too.

Please email us at [email protected] to see if your new health plan has partnered with Sempre Health.

UPMC Health Plan has sent you a mailer containing a personalized 3-letter enrollment code. Just text us your 3-letter code now to 412-200-7572 to enroll (if you haven’t already!)

Your mailer might say something like, "Text ‘ALE’ to 412-200-7572". The 3-letter code in this example is 'ALE'. That's all it takes! We'll text you back a discount ID, and you’ll show it to your pharmacist once to save automatically each timeyou pick up your covered medications.

You can opt-out of texts and discounts at any time by texting 'STOP'.If you want to re-enroll, just text 'START'.

You can also call us at 412-200-7572 or email us at [email protected].