Shippo FAQs

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Still can't find what you need?Don't panic, we can help! You can reach us byemail, chat, and phone.

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6 a.m. to 6 p.m. PT, Monday through Friday

6 a.m. to 2 p.m. PT, Saturdays and Sundays

9 a.m. to 5 p.m. PT, Monday through Friday

9 a.m. to 5 p.m. PT, Monday through Friday

All Shippo Accounts have access to support through email, and every Shippo account should be able to either start a chat session or request a phone call through our Help Widget on any page in the web app during the posted hours above.

You can connect an eBay.ca account or an eBay.com account to Shippo:

Most eBay.ca accounts are based in Canada ( See below )

Most eBay.com accounts are based in the United States (See Connect your eBay.com Account to Shippo )

eBay Canada

Why should I use Shippo?

Can "individual" eBay Canada merchants still use Shippo?

I don't have a business name, I'm just an individual seller. What do I put for "Business name" when I set up the Canada Post account?

How do I connect my eBay.ca account?

Can I connect more than one eBay merchant account to Shippo?

What happens after I connect eBay to Shippo?

What happens when I click "Print Shipping Label" in eBay?

Will I be able to see the specific order details like item information?

Why are some of my eBay orders missing in Shippo?

Why did my eBay orders stop syncing to Shippo?

How do I give the tracking number to my buyer?

How do I pay for the labels I buy in Shippo?

I won't be using the label I purchased. How can I get a refund?

Can I buy insurance for my shipments?

Can I get a receipt for GST or HST taxes?

Can I create Canada Post return labels?

How can I help my buyer return their purchase?

Why can't I get Canada Post rates for an order I made in Shippo?

I added Signature Confirmation. Why are some of the Canada Post services not listed?

Why can't I get tracking information for my Canada Post Small Packet shipment?

Why are the rates on the eBay listings different than the rates available in Shippo?

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Why should I use Shippo and not eBay shipping?

Shippo can streamline your order processing with the technology you need to grow with your online business. You will be able to create labels in batches to save time and add multiple eBay merchant accounts and your other e-commerce channels so you can easily manage everything from one shipping platform.When you connect to Shippo, your eBay orders will be imported to Shippo automatically so you can quickly create shipping labels. After label purchase, the tracking information and is synced back to your eBay store and the order will then show as fulfilled.

Can "individual" eBay CA merchants still use Shippo?

Yes, the Canada Post Small Business Solutions account is simply thetypeof Canada Post account that eBay provides to any merchants, whether they are an individual seller or a merchant with a "business".

I don't have a business name, I'm just an individual seller. What do I put for "Business name" when I set up the Canada Post account?

Enter your eBay merchant username for the "Business name".

How do I connect my eBay.ca account?

eBay Canada merchants can connect to Shippo in two ways:

1. Click "Print Shipping Label" next to your order in eBay

2. Using the exclusive eBay Canada Onboarding link

Canada Post service levels on their website

With either option, you'll be prompted to :

Connect your merchant account (store) to sync your orders

Create an eBay-linked Canada Post Small Business Solutions account or connect an existing Canada Post account

Connect your PayPal account account

Can I connect more than one eBay merchant account to Shippo?

Yes! You can definitely connect multiple eBay merchant accounts to Shippo. After you connect the first, go to the E-commerce Channels Page under your Shippo Settings. It will show "Go to eBay" next to the original eBay connection.

Click "Go to eBay" to enter the store information for any additional merchant account.

Orders will be imported in the orderthat they are received

All orders imported from each eBay merchant account will be comingled, but you'll be able to identify them by order number or buyer name

If you need your orders to stay separate for each of your stores, we recommend opening a different Shippo account for each of your eBay stores

See Shippo E-commerce Store Integrations for information on connecting other store channels.

What happens after I connect eBay to Shippo?

After you connect, your eBay orders will automatically import to the Shippo Orders Page.

What happens when I click "Print Shipping Label" in eBay?

Clicking "Print Shipping Label" next to your new order in eBay will automatically redirect you to the shipping label creation flow in Shippo. If you do not see the page to enter the package dimensions and weight and see the main Shippo Orders Page list, that means the order did not sync over to Shippo yet. Click the "Sync Orders" link at the top of the Shippo Orders Page to bring in your most recent orders.

Will I be able to see the specific order details like item information?

The orders on the Shippo Orders Page will include all order information like order number, items in the order, quantity, cost of items, cost of shipping your buyers selected, etc. You can reference those details while you create the shipping label in Shippo.

Why are some of my eBay orders missing in Shippo?

Shippo will not import orders with an "Active" order status. Orders will only be imported into Shippo when the order status is no longer showing "Active".

If you are unsure about whether an order is active or not, check the "Date Paid" column in the Orders listing page in eBay. If the "Date Paid" is "-" for an order then the order status is "Active".

Why did my eBay orders stop syncing to Shippo?

Your eBay credentials for your store(s) may have expired affecting the connection to Shippo. All you need to do is reconnect to restore the connection and bring in your recent orders.Please visit this link to reconnect eBay to Shippo: https://app.goshippo.com/ebay_ca_welcome/store.

How do I give the tracking number to my buyer?

When you create a shipping label in Shippo using an eBay order, the order status will be automatically updated in your eBay store and tracking information will be sent back to eBay automatically. This update will trigger eBay to send your eBay email notifications to your customers.

If you prefer not to use the eBay automated email notifications to send the tracking number, you can use Shippo's notifications. See Shipment Notification Emails.

How do I pay for the labels I buy in Shippo?

Shippo will only charge you for what you ship, no deposits or pre-payment required.

If you are an eBay Canada merchant using eBays Canada Post account,Shippo will bill you for the cost of the shipment (there is no $0.05 label fee). The carrier will not bill you separately as you will be purchasing labels through eBays Canada Post account.

If you are using Shippos discounted rates with USPS or DHL Express, Shippo will directly bill you the cost of the shipment, and a $0.05 label fee per shipment. The carrier will not bill you separately, as you will be purchasing labels through Shippos carrier account.

If you enter your own carrier account credentials(e.g. with FedEx, UPS, Purolator etc), Shippo will only bill you a $0.05 label fee per shipment. The carrier will bill you separately for the cost of the shipment itself.

You can review Shippo's Billing Process here.

I won't be using the label I purchased. How can I get a refund?

You can request a refund for any unused label in Shippo. See Refund a Label.

Can I buy insurance for my shipments?

Yes, eBay CA merchants can purchase additional insurance for Canada Post packages through Shipsurance. See Insuring Canada Post eBay Shipments.

Can I get a receipt for GST and HST taxes?

All Canada Post shipping labels will list any GST and HST taxes. This is the "receipt" for taxes.

Can I create Canada Post return labels?

No, Shippo does not support Canada Post return labels.

How can I help my buyer return their purchase?

Since Canada Post return labels are not supported in Shippo, you can use theCreate Labelbutton on the Shippo Orders Page to create a manual label.

The eBay-linked Canada Post account can only be used to create labels for orders that imported automatically from eBay

Connect your own Canada Post account first (See Connect Your Own Carrier Account and Connect Your Own Carrier Account )

Create a manual label and swap the sender address to be the address from where the buyer is shipping the return and the recipient address to be your own address

OR, you can purchase a label from the Post Office for your buyer to use to ship the package back.

Why can't I get Canada Post rates for an order I made in Shippo?

The eBay-linked Canada Post account can only be used to purchase labels for orders imported directly from eBay. Orders imported from other e-commerce channels, CSV import, or manually created orders will not get rates from the eBay-linked Canada Post account. (You'll see a "Platform not authorized" error.)

Shippo's Carriers Page will show a banner "This account can only be used for fulfillment of eBay orders." if youclick Edit next to the Canada Post connection.

You'll need to connect your own Canada Post carrier account to use for any non-eBay orders (See Connect Your Own Carrier Account and Connect Your Own Carrier Account ).

I added Signature Confirmation. Why are some of the Canada Post services not listed?

If you add "signature_confirmation", this will limit the service levels that are shown in Shippo. For example, Canada Post Expedited Parcel USA won't show if you choose to add on signature confirmation.

For a full list of Canada Post shipping levels and their features, you can view these articles on the Canada Post Website: Shipping Domestically In Canada and Shipping Internationally from Canada.

Why can't I get tracking information for my Canada Post Small Packet shipment?

Canada Post does not provide tracking numbers or tracking services for the Small Packet service level so no tracking number is noted on the Shippo Shipments Page. You can learn more about the.

If you prefer to have tracking for future shipments, we recommend selecting a different Canada Post service level that does provide tracking services.

Why are the rates on the eBay listings different than the rates available in Shippo?

eBay provides a Canada Post account to be used to fulfill eBay orders in Shippo. You register for this account during sign-up with Shippo. The rates available are standard Canada Post rates and do not provide any additional discount. These are the same rates you would receive if you purchased the postage at the Post Office.Shippo is a shipping solution that you may use to create your shipping labels; however, we do not provide any of the quotes available through the shipping calculator in eBay.If you are concerned that the eBay rate estimator is not providing accurate rates for your buyers, we recommend contacting eBay for assistance.

Tips for our API users:

Avoid exceeding rate limits:

Shippo has different rate limits depending on the endpoint and method. https://goshippo.com/docs/rate-limits/

Transaction vs Batch endpoint You can generate many more labels at a time by using our batch endpoint, but batch must be done asynchronously.

Throttle requests if needed and gracefully handle 429 errors (rate limits are set per minute).

Logging, logging, logging:

We recommend logging the raw request and response to and from Shippo in your own system to help debug any issues that might arise.

Capture the object_id which uniquely identifies anything you create in Shippo (shipments, transactions, addresses, manifests, etc). Our support team may ask for an object_id to help with troubleshooting.

Shippo status page:

We have a public API status page to check for response times and incidents. https://status.goshippo.com/

Heads up!Shippo is currently rolling out a New Experience to a select group of customers. If your Shippo account was opened prior to August 29, 2019, or your workflow in Shippo looks different than what you see below, you are on the Original Experience. Please see: Shippo Orders Page.

The Items column on your Shippo Orders Page shows the items associated with each order.Order items will be included on the packing slips you download in Shippo.

Add & Delete Order Items

Orders imported from your store will include the order items automatically

CSV-imported orders will have order items if included in the original CSV file

Manual orders created in Shippo using the Create Label button can have the order items added when you create your label

Shippo Orders Page

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Add & Delete Order Items

1. Open Your Order

Click Editto the right of any order on your

ClickOrder Contents along the top

2. Add Items

Click Add

Enter the Description, Quantity, Weight, Value, and Country of Origin (This information will also be used for Customs Declarations for international shipments)

SKU Code is optional

Click Add

Repeat for additional order items

3. Remove Items

Click Edit next to the order item

Click Delete Item

Confirm by clicking Delete Item

Heads up!Shippo is currently rolling out a New Experience to a select group of customers. If your Shippo account was opened prior to August 29, 2019, or your workflow in Shippo looks different than what you see below, you are on the Original Experience. Please see: Create a Shipping Label.

There are three ways to create a label in this New Experience:

Create a Manual Order and Label to go with it see below!

Click on theEditbutton for an order that imported from a store, CSV file, or an order that was already created see Create a Label for an Existing Order in the New Experience

Create the label righton the Orders Page without movingto a new page! see Create a Label Within the Orders Page

Shipment Notification Emails

Create a Shipping Label for a Manual "Order"

1. Sender and Recipient Addresses

ClickCreate Label at the top right of your Shippo Orders Page

Enter the Sender and Recipient Addresses (phone numbers are required for some carriers)

Click Save and Continue

(For International Shipments, see International Label Creation in the New Experience )

2. Add Package Information

Click + Add package info

Select Custom Dimensions for your own box or use a Carrier-Provided Parcel

Enter the Dimensions and Weight

Click Save

3. Optional: Select Additional Services

Signature Confirmation for Package Delivery

Shipping Insurance in Shippo

Return Label

4. Choose Rate

Click on the rate you wish to purchase from the list of options at the right

5. Click Buy

Click Buy at the top right

Click Purchase to confirm

6. Download and Print Your Documents

Click Download Label

Click Download Packing Slip

7. Optional: Send Email Notification

You do not need to click Send Email Notification if you have automated notifications set up, see:

Heads up!Shippo is currently rolling out a New Experience to a select group of customers. If your Shippo account was opened prior to August 29, 2019, or your workflow in Shippo looks different than what you see below, you are on the Original Experience. Please see: Shippo E-commerce Store Integrations.

Create a Label for an Existing Order in the New Experience

Connect an E-commerce Channel and Import Orders

Some E-Commerce Channels have a unique connection process. See Shippo E-commerce Store Integrations.

1. Begin on the E-commerce Channels Page

Click Settingsat the left of your account

Click E-Commerce Channels

2. Connect to Your Store

ClickConnect to the right of your store channel

Enter your Store details

3. Orders Automatically Import

Your store orders are now listed on the Shippo Orders Page

Store orders are identified by the store icon

Orders created manually in Shippo or imported by CSV are noted by a hippo icon

4. Fulfill Orders in Shippo

Heads up!Shippo is currently rolling out a New Experience to a select group of customers. If your Shippo account was opened prior to August 29, 2019, or your workflow in Shippo looks different than what you see below, you are on the Original Experience. Please see: Create a Shipping Label.

There are three ways to create a label in this New Experience:

Click on the Edit button for your order see below!

Create the label righton the Orders Page without movingto a new page! see Create a Label Within the Orders Page

Create a Manual Order and Label to go with it see Create a Manual Order & Label in the New Experience

Shipment Notification Emails

To Create a Label:

1. Begin on the Shippo Orders Page

Click Edit tothe right of the order that needs a label

2. Add Package Information

Click + Add package info

Select Custom Dimensions for your own box, use a Carrier-Provided Parcel, or select your own Parcel Template

Enter the Dimensions and Weight

Check the Use imported weight box for store or CSV orders with weights in Shippo

Click Save

3. Optional: Select Additional Services

Signature Confirmation for Package Delivery

Shipping Insurance in Shippo

Return Label

4. Confirm the Sender and Return Addresses

Click theEditbutton to make changes

Click theAddress bookicon to choose from your Addresses Page

UncheckUse as return address box if you prefer to use the default return address saved on your Addresses Page

See Managing Shippo Addresses

5. Click Buy

Click Buy at the top right

Click Purchase to confirm

6. Download and Print Your Documents

Click Download Label

Click Download Packing Slip

7. Optional: Send Email Notification

You do not need to click Send Email Notification if you have automated notifications set up, see:

Heads up!Shippo is currently rolling out a New Experience to a select group of customers. If your Shippo account was opened prior to August 29, 2019, or your workflow in Shippo looks different than what you see below, you are on the Original Experience. Please see: Create a Shipping Label.

Shippo's New Experience allows you to create a shipping label right on the Orders Page. No need to click on the Edit or Create Label button to move to a new page!

There are two ways to create a label in this New Experience:

Click on the Edit button for your order see Create a Label in the New Experience

Create the label on the Orders Page see below!

To Create a Label:

You'll need parcel information to generate rates...then, purchase the rate to download and print your label.

Add Parcel Information

Generate & Purchase a Rate

parcel templates

Add Parcel Information

1. Click onAdd parcel

2. Click on the drop-down

3.Select your Parcel option:

Enter Customer Dimensions (if you're using your own parcel or non-flat rate carrier parcel)

Carrier Provided Parcels (carriers' flat rates)

Parcel Template ( you create in Shippo)

4. Enter Dimensions & Weight

Check the Use imported weight box for store or CSV orders with weights in Shippo

Skip this step if using Carrier Provided Parcel or your own Parcel Template

5.Parcel & Rate are listed

The lowest cost rate will be suggested

Generate & Purchase a Rate

Now that you have a suggested rate for the parcel, you can choose to purchase that rate or explore additional rate choices.

1. Click the Buy button

To purchase the cheapest rate

Continue if you want to compare rates

2. Click the drop-down arrow next to the rate to see a list of other rate choices

ClickExplore More Ratesif you want more options

Click the circle next to your chosen rate

Click the Buy button

3.Click the Purchase 1 labelbutton to confirm

4.Download your Label & Packing Slip to print

Send the email confirmation if automated notices are not enabled

Heads up!Shippo is currently rolling out a New Experience to a select group of customers. If your Shippo account was opened prior to August 29, 2019, or your workflow in Shippo looks different than what you see below, you are on the Original Experience. Please see: Create a Shipping Label and Create Return Labels in Shippo.

There are three ways to create a return label to go with an outbound shipment that was purchased in Shippo:

create the return label at a later time than the outbound label was purchased

check the Create a return labelcheckbox under Additional Services at the same time as you create the Outbound Label

have the return label created automatically by checking theAuto-create return labels for outbound shipmentsbox on the Labels Page

Note: International (Cross-border) Return Labels are not available in Shippo

Create a Return Label at a Later Time

Labels Page

1. Click Create Return Label

On the Shipments Page, click on the drop-down arrow next to theDownloadbutton for your outbound shipment, and selectCreate Return Label.

On the Orders Page, click on the drop-down arrow next to theFulfilledbutton for your original order, and selectCreate Return Label.

2. Enter the Package Dimensions and Weight

The recipient and sender addresses will be automatically swapped once the label is created

Pay when shippedor "scan-based" return labels do not need to be refunded if they are not used by your customers. You will never be charged for this type of label if it is not used

Your return label will always bewith the same carrier as your outbound label, but you may select a different service level with that carrier when available if you are creating the return label at a later time than the outbound label

3. Click Buy

4. Download and Print

Return labels will be listedon the Shipments Page after purchase and will haveReturnnoted in theTagcolumn

Create a Return Label at the Same Time as the Outbound Label

You can create a return label at the same time as you are creating your outbound label.

1. Click Add next to Additional Services

2. Check the box for Create a return label

3. Continue with your label purchase as usual

Both an outbound label and return label will be created

Return labels arePay when shipped,or "scan-based", so you will not see the cost of the return label in the purchase confirmation pop-up

Clicking Download Label will include both the outbound label and return label to be printed at the same time

Both the Outbound Label and the Return Label will be listed on the Shipments Page

The recipient and sender addresses will be automatically swapped once the label is created

Both labels will be the same carrierandthe same shipping method (e.g. both USPS Priority Mail or both First Class Package)

Both labels will use the same dimensions/weight input during label creation. Should your customer need to return a shipment using a box with different dimensions/weight, we recommend creating the return label separately as outlined above. Creating the return label separately allows you to change the dimensions and weight

Automated Return Labels

You can set up default return label preferences on the Labels Page in your Shippo account.

1. Navigate to theby clicking onSettingsand thenLabelsin the left navigation panel.

2. Scroll down to theReturn Label Optionssection

3. Check the Auto-create return labels for outbound shipments

3. ClickSave

This will create a scan-based return label automatically for any outbound label that you purchase.

Heads up!Shippo is currently rolling out a New Experience to a select group of customers. If your Shippo account was opened prior to August 29, 2019, or your workflow in Shippo looks different than what you see below, you are on the Original Experience. Please see: Create a Shipping Label and Shipping Internationally.

Shipment Notification Emails

Create a Shipping Label for an International (Cross-Border) Shipment

1. Sender and Recipient Addresses

ClickCreate Label at the top right of your Shippo Orders Page

Enter the Sender and Recipient Addresses (phone numbers are required for international shipments)

Click Save and Continue

2. Add Order Contents to Declare for Customs

Click Review Order Contents

Click Add and enter the Description, Quantity, Unit Weight, Unit Value, and Country of Origin (SKU Code is optional)

Click Add and repeat for additional items

3. Add Package Information

Click Shipment Info at the top left

Click + Add package info

Select Custom Dimensions for your own box or use a Carrier-Provided Parcel

Enter the Dimensions and Weight (Package Weight must be equal to or greater than the total weight of the order items)

Click Save

4. Optional: Select Additional Services

Signature Confirmation for Package Delivery

Shipping Insurance in Shippo

5. Choose Rate

Click on the rate you wish to purchase from the list of options at the right

6. Click Buy

Click Buy at the top right

Click Purchase to confirm

7. Download and Print Your Documents

Click Download Label

Click Download Packing Slip

Click Download Commercial Invoice (some carriers include this in the Label download, see Customs Declarations in Shippo )

8. Optional: Send Email Notification

You do not need to click Send Email Notification if you have automated notifications set up, see:

Test mode is activated on a per-carrier basis.

Lets youwalk through the label-creation process to get familiar with how Shippo works

Labels created in Test Mode are fake labels so you will not be charged

Rates shown in Test Mode are "mock" rates and may differ from real rates you when the carrier is in Live Mode

See below for additional Test Mode FAQs

To move in and out of test mode:

Navigate to the Carriers Page by clicking on Settings in the left navigation panel, then click on Carriers

Click on the Edit link next to the carrier

Check/uncheck the Enable test mode box

Click Update Account

It will say Test Mode next to the carrier

Shipments Page

Test Mode FAQs

Some ratesshown in test mode are placeholder rates rather than accurate rates.For example, USPS First Class Package and USPS Parcel Select rates will not be correct in test mode, but most other USPS rates will be accurate.

Any labels you "purchase" by clicking Buy Label in test mode are not real labels, and you will not be charged. Test labels will have VOID or Sample Do Not Use printed on them. This allows you to get a feel for the purchase process and see how labels will look without worrying about purchasing a live shipping label.

Test labels you create will be listed on the and are noted with Test in the Tag column.

Creating a test label for an imported store order will NOT mark that order as fulfilled either in Shippo or in your store platform.

Using FedEx in Shippo

You can connect your own FedEx account to Shippo to see your FedEx rates and purchase shipping labels in Shippo. Any discounts that you have arranged with FedEx will be displayed for you in Shippo.

New FedEx Connections Follow these steps if you are connecting a FedEx account to Shippo that was not previously linked to Shippo

Existing FedEx Connections Follow these steps to upgrade your existing FedEx account connection using four-factor authentication

FedEx Billing

FedEx will bill directly for any FedEx postage purchased in Shippo.

Shippo will bill for any label creation fee (PAYG plan users) or monthly plan fees (Pro and Premier plan users) and any optional insurance that you've purchased.

New Connections:

1. Navigate to the Carriers Page in Shippo by clicking onSettingsand thenCarriersin the left navigation panel.

2. Click on + Connect Carrier Account at the top of the page

3. Click on FedEx

4. Enter the required information and click Submit

SmartPost Hub ID

Required FedEx Fields

FedEx Account Number

Your Contact Information

FedEx Shipping Address (Note: the address entered in Shippo must exactly match the one listed in your FedEx account)

SmartPost Hub ID (if applicable)

Existing FedEx Connections:

FedEx now requires four-factor authentication to be used on third-party sites like Shippo. Four-factor authentication provides a greater level of security for your personal account information.

FedEx accounts previously connected to Shippo used two-factor authentication. These account connections will need to be updated in Shippo with Contact Information and the FedEx Shipping Address to continue using FedEx.

To update your Existing Connection:

1. Navigate to the Carriers Page in Shippo by clicking onSettingsand thenCarriersin the left navigation panel.

2. Click on theEditlink to the right of your FedEx connection

3. Your FedEx Account Number will already be pre-filled and the field will be grayed-out. Enter the remaining required information and click theSubmitbutton.

Your Contact Information

FedEx Shipping Address (Note:the address entered in Shippo mustexactlymatch the one listed in your FedEx account)

(if applicable)

FedEx Ground Rates

FedEx SmartPost Rates

FedEx Account Inactive

Where is my FedEx Shipping Address?

Where is my FedEx Account Number?

Configure your FedEx Test API

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FedEx Ground Rates

If youre not seeing FedEx Ground rates, it may be becauseyou'veindicated that a shipment is going to a residential address.

FedEx Ground and FedEx Home Delivery are actually the same service, except Ground is for commercial recipient addresses and Home Delivery is for residential recipient addresses. On Shippo, residential is checked as default.

If you know the package is going to a commercial address, uncheck the residential recipient box to see FedEx Ground rates.

FedEx SmartPost Rates

The most common reason FedEx SmartPost rates aren't displaying is due to an incorrect "FedEx Smartpost Hub ID."

Action Required: Update for FedEx Four-Factor Authentication.

Keep in mind the "Smartpost Hub ID" is not necessarily just the closest Hub to your address, but is assigned specifically to each FedEx account. You need to check with your FedEx representative in order to confirm your Hub ID. You'll find the full list of these IDs on the FedEx website: http://www.fedex.com/us/smart-post/network.html

FedEx SmartPost also has minimum dimensions.Minimum dimensions of 6 x 4 x 1 in must be entered to see SmartPost rates.

FedEx Account Inactive

FedEx requires Four-Factor Authentication for enhanced security of their customers' accounts. If you're seeing an error that your FedEx account is inactive, see

You can easily add your DHL Germany account to Shippo, however, there are a few steps you will need to follow to ensure the DHL Germany credentials that you enter in Shippo are correct.

Find Your DHL Germany Username and Password

How to Connect

DHL Germany FAQs

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Find Your DHL Germany Username and Password

To add DHL Germany to Shippo you will need the username and password that you use to log in to the DHL Germany Business Customer site: https://www.dhl-geschaeftskundenportal.de/.

Login to your DHL Germany account

[email protected]

2.Once logged in you can locate your Account Number by clicking on your name, and then selecting Masterdata

3.Here you will find your Customer Number listed. This is your DHL Account Number

4. You can retrieve your Participation Code by clicking on Contract Positions, where you will want to look for Billing Number/Product. Your Participation Code will be the last 2 digits of your Billing Number.

How to Connect

1. Once gathering the necessary information from DHL, login to your Shippo account and navigate to the Carriers Page by clicking onSettingsand thenCarriersin the left navigation panel.

2. Click on+ Connect Carrier Accountat the top of the page

3. Click on theDHL Germany(take care to choose the correct DHL icon)

4. Enter the required information

NOTE:Most DHL Germany customers have the same Participation Code for all of their Billing Numbers. In this example, you can see that 01 is the Participation Code for all of the Billing Numbers on this account. If you have more than one Participation Code, please email with the subject line Multiple participation codes for DHL Germany

DHL Germany FAQs

Q: I already have my DHL Germany account connected to Shippo. Why do I have to do it again?

A: DHL Germany released a new version of their API which requires a different username and password than the one you used when you first connected your account. We need you to connect your account again so that we can collect the required username and password.

Q: Can I use the same DHL Germany account number that is already connected to Shippo?A: Yes, you can.

Q: Will anything else change when I connect my account again?

A: The labels created will meet the new DHL Germany label standards.

Q: It looks like I have two DHL Germany accounts now. Is that what is supposed to happen?

A: Yes. Your first account is using version 1 of the DHL Germany integration. Your second account is using version 2 of the DHL Germany integration. Once you have validated that everything is working normally on your version 2 account, you can deactivate your version 1 account.

Now any merchant using Stripe for managing their e-commerce business can automatically sync their orders to the Shippo dashboard for shipping. Fulfilled orders information will besyncedback to Stripe, along with the tracking number of the shipment.

Simply sign up for Shippo, and sync your Stripe account from the Connect tab of your Shippo account.

For more detail about this new integration, check out our Stripe / Shippo Blog Post.

Shippo has integrated with many carriers for shipping label creation services and/or tracking services.

A comprehensive list of carriers supported by Shippo is located on our Carrier Partners Page.

Shippo supports label creation services for global shipping with:

DHL Express

FedEx

UPS

As long as any other country worldwide supports DHL Express, FedEx, and/or UPS, you may use Shippo to create labels with those carriers to ship domestically and internationally.

For shipments originating from the United States, we support:

USPS

DHL Express and DHL eCommerce

FedEx andFedEx SmartPost

UPS andUPS Mail Innovations

Asendia US

APC Postal

AxleHire

Globegistics

LaserShip

Newgistics

OnTrac

RR Donnelley

In addition to the global carriers above,Shippo also supports local carriers with many countries worldwide.

Shipments originating from Australia:

Australia Post

Fastway Australia

Sendle

CouriersPlease

Shipments originating from Canada:

Canada Post

Purolator

Shipments originating from France:

GLS France

Mondial Relay France *only via our API

Shipments originating from Germany:

Deutsche Post

DHL Germany

GLS Germany

Shipments originating from the UK:

Hermes UK

Master carrier accounts provided by Shippo

United States:

Shippo offers discounted rates with USPS for domestic and international shipping and DHL Express for international shipments originating from the United States. These discounted rates are automatically activated in all Shippo accounts.

Other countries:

Master accounts are available with CouriersPlease, Deutsche Post, Fastway Australia, Parcelforce, and Sendle. You will see rates from these carriers when shipping from the associated countries.

All Other Carrier Accounts

To see rates and purchase labels from any other supported carrier, please Connect Your Own Carrier Account.

Here arethe service levels for three of our most commonly-used carriers:

USPS:

First-Class Package/Mail Parcel (max 15.9 oz)First Class Package International ServicePriority Mail ExpressPriority Mail Express InternationalPriority MailPriority Mail InternationalParcel Select (USPS ground)

Note:The USPS technology (ePostage) used by Shippo does not currently support the use of Media Mail, Library Mail, First Class Flats, or Letter Rates.

Fedex:

Economy2 DayStandard OvernightFirst OvernightPriority OvernightHome Delivery (same service as Ground, but fordeliveries to residential addresses)Ground(same service as Home Delivery, but fordeliveries to businessaddresses)InternationalInternational FirstInternational PriorityExpress Saver3 Day Freight2 Day A.M.Smart Post

UPS:

ExpressExpress Early A.M.GroundMail Innovations DomesticNext Day AirNext Day Air Early A.M.Next Day Air SaverSaverSecond Day AirSecond Day Air A.M.StandardThree-Day SelectWorld Wide SaverWorldwide ExpeditedWorldwide ExpressWorldwide Express Plus

Soft Pack refers to parcels shipped inside of bags/sacks with the Priority Mail service level. These shipments qualify for a certain type of cubic pricing - Apparel is often shipped with Soft Pack.Soft Pack uses a different formula to determine the Cubic Pricing of the shipment. That formula is Length (rounded down to nearest quarter inch) + Width (rounded down to nearest quarter inch). The typical formula for Cubic Pricing is LxWxH/1728. (1728 is 12 e.g. one cubic foot).The benefit of Soft Pack to customers is that the parcel, which may not qualify for Cubic Pricing otherwise, does qualify for Cubic Pricing, and the price may be lower than the alternative Priority Mail rate.

Cubic Price Tier

Sum of Length + Width

.1

0" up to 21"

.2

more than 21" up to 27"

.3

more than 27" up to 31"

.4

more than 31" up to 34"

.5

more than 34" up to 36"

In order to qualify for a Soft Pack rate, you must choose Soft Pack as Parcel Template from the drop down on step 1 of label creation. This can be done in both the UI and the API.

Unlike most Parcel Templates that have pre-defined dimensions, the user must input the length, width, height, and weight.

NOTE:Soft Pack pricing does not utilize the height or weight values, however we still require these to be entered in Shippo. Should the parcel not qualify for Soft Pack pricing, entering these dimensions will allow Shippo to return non-SoftPack Priority Mail rates to the user.

All Shippo accounts can use Shippo's Discounted Master Accounts for shipping where available, depending on the countries you're shipping to and from. See Discounts in Shippo.

To see rates and purchase labels in Shippo using your own carrier account, please follow these steps:

1. Navigate to the Carriers Page in Shippo by clicking on Settings and then Carriers in the left navigation panel.

2. Click on + Connect Carrier Account at the top of the page

3. Click on the Carrier you wish to connect

4. Enter the required information and click Submit

5. Your carrier will then be listed under the My Carrier Accounts tab

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Note:Canada Post requires an API username and password, which you can read more about here.

If youre having trouble connecting your carrier account with Shippo, please see for additional guidance.

This covers common questions and FAQs specifically related to USPS. For more general FAQs, see General FAQs.

Can I use my own USPS account in Shippo?

Do all USPS labels have tracking numbers?

Do you have cubic pricing?

Character Limits for USPS Label Fields

Can I create a return label with USPS Parcel Select?

I'm using a triangular-shaped box from USPS. Is this a tube? Which package option should I pick?

Why can I not see USPS Priority Mail Express rates?

Error calculating postage rates for one or more mail classes - selected services do not apply

USPS Delivery Confirmation

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Can I use my own USPS account in Shippo?

Shippo saves you up to 90% off retail USPS rates through our master USPS account. Check out our USPS Shipping Calculator to get an idea of the savings you'll see. These rates are available automatically to all Shippo users immediately upon sign-up.

It is not possible to connect your own USPS account to your Shippo account.

Do all USPS labels have tracking numbers?

Yes, all USPS service levels available in Shippo include tracking services and are assigned a tracking number by USPS when the label is created. Please see Tracking Packages.

Do you have cubic pricing?

Yes, USPS cubic pricing is available in Shippo. The discounted pricing we've negotiated with USPS is quite complex allowing for cubic pricing where applicable and weight/zone pricing in other cases. We've optimized our pricing model to extend the best possible rates to all of our customers. Please reference The 2019 USPS Postage Rates on our blog.

Character Limits for USPS Label Fields

The character limits that USPS places on the address fields on their labels are:

Name- 38 characters

Street 1- 36 characters

Street 2- 36 characters

Street 3- 36 characters (for international -- API only)

City- 15 characters

State- 2 characters

Customs Declaration item descriptions- 30 characters

Note:USPS will not return an error if you exceed these limits, but will cut off the field at that limit.

Can I create a return label with USPS Parcel Select?

USPS return labels are supported only for USPS First Class Package and USPS Priority Mail. Return labels are not available for Parcel Select.

Why can I not see USPS Priority Mail Express rates?

USPS Priority Mail Express rates are only available if you enter your own dimensions, or if you choose Flat Rate Envelope, Flat Rate Padded Envelope, or Flat Rate Legal Envelope from the package type menu.

If you're not seeing USPS Priority Mail Express rates, it is likely due to the packaging you selected. For example, USPS Flat Rate Cardboard Envelope, you'll only see a Priority Mail rate. But if you select USPS Flat Rate Envelope (without the 'cardboard'), you'll see both Priority Mail and Priority Mail Express rates.

I'm using a triangular-shaped box from USPS. Is this a tube? Which package option should I pick?

For odd-shaped packages such as circles, tubes, pyramid-shape, or anything where the dimensions do not fit the standard length x width x height requirement, you would want to choose USPS Irregular Parcel.

To do this, please click on the drop-down in the "Enter Your Package Information" section, select "Carrier Provided Parcels", and then choose "USPS Irregular Parcel (4.0x4.0x4.0 in.)". Please note that the LxWxH is not a consideration for the shipping rate. The rate is calculated based only on the weight you enter. The 4x4x4 in the description is just a placeholder.

Alternatively, you can measure the box/tube following the USPS Postal Explorer recommendations and enter the LxWxH manually. The Priority Mail shipping rate will be the same either way.

Error calculating postage rates for one or more mail classes - selected services do not apply

USPS does not support adding Signature Confirmation for international shipments. Please try the purchase again without adding Signature Confirmation.

USPS Delivery Confirmation

For Domestic Shipments:

Delivery confirmation is included for all domestic shipments and is built into the price for all the USPS rates you see in Shippo.

For International Shipments:

Delivery Confirmation for international shipments(EDELCON) is only available for a limited number of package types:

First-Class Package International Service

Priority Mail International Flat Rate Envelopes

Small Flat Rate Boxes

It is also available for packages delivering to a limited list of countries. The list of EDELCON countries is found on the USPS website. If your package meets these package type and country criteria, then EDELCON will automatically be included on the label.

If EDELCON has been applied, the label will state EDELCON SERVICE or show the Post Expres logo. If youre not seeing this on the label, and you believe your package qualifies for EDELCON service, please let us know at [email protected].

You can turn off a carrier by setting to "inactive" if you do not wish to see rates. This is done right on the Carriers Page in your Shippo account.

Carriers Page

1. Go to the by clicking on Settings and then Carriers at the left of the page

2. Click on the toggle button in the Active column to turn off

3. The account is now "inactive" and will not display rates during label creation

Alternate:

1. Click on Edit to the right of the carrier

2. Click on the toggle button next to Active to turn off

3. Click Update Account

The holiday shipping season is here!Check out Shippo's Holiday Shipping and Selling Central to get ready for all things selling and shipping this season.

Create Multiple Labels at Once

How can I get shipping labels for my orders?

Where do I find shipping rates?

Can I print my labels in bulk?

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How can I get shipping labels for my orders?

Connect your e-commerce store to Shippo to import your customer orders. When you're ready to ship, click on the Create Label button for that order in Shippo.

Shippo E-commerce Store Integrations

Create a Shipping Label

If you need shipping labels to send something that did not come into Shippo from your store, just use the Create Label button at the top right corner of the Shippo Orders Page.

Where do I find shipping rates?

You can test out rates using the USPS Shipping Calculator right on our website. Or, you can test out rates right on the Shippo Orders Page. As long as you don't click "Buy", you will not be charged.

Can I print my labels in bulk?

Yes! This is one of the more simple ways to speed up your fulfillment process. You can purchase labels in bulk and then print them all at once, or you can purchase them one at a time and then go back and print them all at once. Check out the details here:

The holiday shipping season is here!Check out Shippo's Holiday Shipping and Selling Central to get ready for all things selling and shipping this season.

Manifests and SCAN Forms.

2019 Holiday Shipping Deadlines

I need to schedule a package pickup.

How do I print an end-of-day shipping manifest?

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2019 Holiday Shipping Deadlines

Be ready for shipping deadlines! We've tracked down the shipping deadlines by service level for USPS, UPS, and FedEx. Keep in mind that your packages need to be with the carrier (not just label created!) by these deadlines for delivery before the holidays. See 2019 Holiday Shipping Deadlines.

I need to schedule a package pickup.

During the busiest time of year, we hope you'll be shipping out more packages each day than normal! Save yourself some time and schedule a package pickup right in Shippo.

Schedule Package Pickups in Shippo

UPS Package Pickups

How do I print an end-of-day shipping manifest?

Since you'll be shipping so many holiday orders, your carrier may require an end-of-day manifest. Shippo has got you covered! Just remember, you must manifest on the same calendar date that you create your shipping labels. For all the specifics, see

The holiday shipping season is here!Check out Shippo's Holiday Shipping and Selling Central to get ready for all things selling and shipping this season.

Resolving Blocked Accounts

Help, I made a mistake on my label!

Help, I have an error message!

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Help, I made a mistake on my label!

Things happen! If you made a mistake on an address, package size, weight, or need to add insurance, you can easily Refund a Label. We can't fix it for you because it usually means a change in rate. But, we'll be happy to give you a refund for any label you won't be using. Then, you can go ahead and create a new one!

After you request a refund :

Go to the Shippo Orders Page

Click on the drop-down arrow next to the order and click Create Another Label

Follow the same purchase process you did before!

Exception!If all you need to change is the label size or format, just change the format on the Label Settings Page, then download the label again in the proper format! The details are listed here: Reprinting Labels.

Help, I have an error message!

That's never a good experience, but rest assured, it's usually a simple fix! Errors can be triggered by a number of things, and these are the most common:

1. A Missing Phone Number: Phone numbers are required for ALL addresses (sender, return, and recipient) for all international shipments and even for domestic shipments with some carriers. To fix the error, just add a phone number to the address! If the error says something like "from address" or "shipper address", that means your own address. If the error says "to address" or "recipient", that means the address that you're shipping "to" is missing the number. Here are some examples:

UPS label service error: Severity: Hard, code: 120109: detail: Missing or invalid Shipper phone number

FedEx: ERROR: RequestedShipment Recipient contact - phoneNumber is required

Missing value for From Phone

2. No Rates have been found:The most common reason for this error is a problem with one of the addresses. Once the address is fixed, you'll be able to get rates. Here are what we recommend checking:

"Name" field in the address is empty: click onEdit next to each address to see the name field:

The Name field is required. You don't have to put your actual "name" in the field though. Just moving your company name from the "Company" field into the "Name" field will fix it.

Zip/Postal Code: click on Edit next to each address to look for the following:

Check for the letter "O" used instead of the number "zero"

Check that there is a valid zip code in the zip code field and not the country or state listed in the state field

Check that the zip code matches up with the correct city, state, and country (you can do a quick internet search to confirm!)

Excess Weight or Dimensions:

The weight or package dimensions you entered might be too large. Most carriers have size and weight restrictions that vary by destination and service level.

Carrier-Provided Parcel Template:

Many carrier-provided parcel templates are available to choose, but if you pick one that you don't have a carrier account for, you won't get rates. Check to make sure you're picking the appropriate parcel template OR entering your own package dimensions.

Invalid E-mail Address:

Click Edit next to each address in the order to make sure a complete valid email address is listed. It could be missing something like the @ sign or missing .com/.net/.ca

Billing Error:aView Error button in place of the usual label Download button or a pop-up error message about billing or suspension

"We haven't been able to charge your last invoice. Please update your credit card on Shippo." This means that your last invoice payment didn't go through. Please go to the Shippo Billing Tab to update your payment method and click on the Re-attempt charge link next to the invoice. When the payment is successful, you can make new purchases.

"Your account needs to have a valid payment method on file to purchase labels in production. Please enter a valid payment method on https://goshippo.com/user/billing/." Either you do not have a payment method saved yet, or the label purchase was blocked because of unusual activity. Please see Resolving Blocked Accounts for next steps!

"Your account has been suspended." Your account was blocked from label purchases for unusual activity. Please seefor next steps!

Shippo Supports International Shipping Globally

Please check out Carriers Supported by Shippo to see which carriers Shippo supports that ship internationally from your country.

All International Shipments Require Customs Declaration

Exceptions to Customs Declaration Requirements

What is Customs Declaration?

What is a Commercial Invoice?

How do I create a Commercial Invoice?

What are customs fees?

Should I select DDU, DDP, or FCA?

How do I use tariff numbers or harmonized codes in Shippo?

What do I do with the Commerical Invoice?

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All International Shipments Require Customs Declaration

For orders with international addresses, Shippo will automatically check off the Use customs declaration box.

DDU (Delivery Duties Unpaid)

Exceptions to Customs Declaration Requirements

In some cases, the Customs Declaration is not required, and that box may be unchecked. It is the shipper's responsibility to include customs documentation when required. Two examples are:

Shipping between certain European Union countries

Shipping from the United States to U.S. Territories with some carriers

What is Customs Declaration?

Custom Declaration is the process of declaring the items that you are shipping cross-border. Items shipped cross-border are generally subject to import and export taxes, customs duties, and fees.

What is a Commercial Invoice?

A Commercial Invoice is the physical document used to declare your items for customs purposes. It is provided through Shippo in several ways:

Included as part of the actual shipping label

Included on a separate page(s) as part of the shipping label download

Available to print by clicking Download Commercial Invoice on the purchase confirmation screen or Shipments Page

Sent electronically through a process called Paperless Trade and a physical copy is not required

What are customs fees?

Customs agencies use the commodity, quantity, value, country of manufacture, and other factors to determine duties and taxes charges for international shipments.

Customs fees (duties and taxes) are not included in the Shippo rate and will be added on after the package has been sent by the customs agencies of the sending and receiving countries.

Should I select DDU, DDP, or FCA?

The customs fees must be paid either by the sender or the recipient. This is determined by the incoterm that you select when you do your customs declaration. Shippo supports three options:

DDP (Delivery Duties Paid)

FCA (Free Carrier)

DDU

DDU is the default option in Shippo and means that your customer, the recipient, will be responsible for paying the customs charges before receiving the package.

The carrier will contact the customer for payment instructions once the charges are calculated and the package is ready for final delivery.

DDP

Choose DDP if you would like to pay all customs fees on behalf of your customer. This is common when sending a gift internationally.

USPS does not enableDDP for theirshipments. All USPS international shipments will be sent DDU.

Customs charges will be calculated and charged to you, the sender, approximately three weeks after shipment. Charges will be billed through your carrier account or through Shippo if a Shippo carrier account was used.

DHL Express charges an additional processing fee for DDP.

FCA

Free Carrier (FCA) shipments are supported only FedEx and DHL Express. With FCA, you deliver the goods, cleared for export, at a named place and the shipment can be delivered to a carrier nominated by the buyer.Your buyer must nominate a carrier.

What do I do with the Commercial Invoice?

USPS

ForUSPS international shipments, you do not need to include a Commerical Invoice with your shipment so you will not see a button to download one.

All necessary customs information is included with the USPS label automatically.

USPS First Class Package International labels will be a single page with the customs details are included right on the label.

USPS Priority Mail Internationallabels come have a few variations depending on the shipment's specifications:

The label file may be a single page with the customs details included right on the label.

The label file may be two pages the first is the label, which you should apply to the box as normal, and the second is a copy for your records.

The label file may be three orfour pages the first is the label and should be put on the box, the second (and third) should be included in a pouch on the outside of the package, and the final page is for your records.

UPS

For international shipments withUPS, the Commercial Invoice is built into the label itself, so you can also just download the label for UPS.

Other Carriers

For FedEx, Canada Post, and DHL Express, the Commercial Invoice is not included with the labels, and you will need to click Download Invoice to print the Commercial Invoice after downloading your label.

You need to print three copies of the commercial invoice, sign them, and include them in a pouch on the package. DHL Express labels will also include an "Archive Doc," which is sometimes requested by DHL employees but is not required. Just keep it on hand during drop-off/pick-up in case it's needed.

Unable to Validate Address

No Rates have been found

An error occurred when creating the label

Authentication Errors

There was an error processing your shipment

Default payment method (Canada Post)

The sender address must contain a first and last name, or a company name must be added

Ascii Codec Can't Encode Character

Missing or Invalid: IntegratedFormType. Error encountered.

Missing or Invalid: ContentsType. Error encountered.

Selected Services Do Not Apply

The minimum weight accepted per USPS customs item is 1 oz.

2209: ERROR: Inactive customer account

UPS label service error: Severity: Hard, code: 120100: detail: Missing or invalid shipper number

The adapter rejected the commit because it was invalid

Invalid value for From First Name. When specified, a minimum of 2 characters must be supplied.

Failed to load PDF

UPS:UPS label service error: Severity: Hard, code: 120121: detail: The Shippers shipper number cannot be used for the shipment

FedEx: ERROR: RequestedShipment Recipient contact - phoneNumber is required

Bad Request

UPS label service error: Severity: Hard, code: 120109: detail: Missing or invalid Shipper phone number

"Unable to Validate Address"

When you see the error"Unable to Validate Address", you can troubleshoot the address directly on the USPS website. If the address is a U.S. address you can use this link: https://tools.usps.com/go/ZipLookupAction_input

Some of the most common causes for an invalid address are:

"Name" field only has one name (must have at least two; afirst and last name, or a two part company name)

Missing suite/apartment/unit number

Missing house/building number or incomplete street name

Use of non-English characters like "" or ""

Suite/apartment/unit number/etc on the wrong line, should be on Street 2, not Street 1

The street name is misspelled or missing information

Ex: Woodburt instead of Woodburn

Ex: 'Cavanaugh' instead of 'Cavanaugh St.'

Street name and suffix all one word, should be two words

Ex: Hill St instead of HillSt

Too much information is included in street address

Ex: 8550 NW 51st Street Lauderhill instead of 8550 NW 51st Street

Company name included in Street 1

Ex: Company Name LLC 2269 Chestnut St instead of 2269 Chestnut St

Using symbols instead of writing out words

Ex: Lewis & Clark Rd instead of Lewis and Clark Rd

Abbreviations used when they shouldnt be

Ex: Co Rd 704 instead of Country Road 704

Ex: ACR 425 instead of Country Road A 425

Missing the 4-digit zip code extension

Ex: 10009 instead of 10009-4153

If you're still not seeing what the error is, try Googling the address, and compare how the address appears in Google Maps tohow it looks in Shippo. Ultimately, if you cannot determine the correct address, you may need to contact your customer to verify the address with them.

Military addresses can also be tricky. If youre having trouble validating a military address, you can find the correct formats for APO, FPO, and DPO addresses here. If the format is correct and the customer confirms the address is valid, the issue might be with theaddress validation system. We use USPS'validation tool and their database is usually a month out of date. If this is the case, please contact us.

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"No Rates Have Been Found"

The most common reasons for this error are:

Incorrectzip code

Thepackage dimensions or weight exceed the restrictions set by the carriers you've activated

A Flat Rate or Regional Rate package has been chosen but isn't available for this particular shipment

The carrier's system istemporarily unavailable or not responding

Please check the dimensions and weight of your package, as well as the city/state/zip code combination, to resolve this issue. If all of that information is correct, or if you're getting that same error message for multiple different orders, please contact us.

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"An error occurred when creating the label."

This error istypically just a temporary connection issue. Please wait a few minutes and try again, and you should be able to create the label.

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"Authentication" Error

When you see any of the following error messages when trying to get rates:

CanadaPost: AAA Authentication Failure

UPS (250002): Hard: Invalid Authentication Information

DHL: 'Invalid fieldlength in element 'PartnerID'

It means there is something incorrect in the account credentials you have entered for a given carrier.

Please refer to this article for more information on how to correctly enter your account credentials for different carriers.

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"There was an error processing your shipment..."

When you see this error message when searching for rates it could be for a few different reasons.

This indicates there is missing or incorrect information in the package details you entered. Most likely, some address details are not in the correct fields or have been entered incorrectly. Some examples of what could cause this are:

If there is an invalid character in the email address, for example, if you entered "[email protected]/" with the extra / character by mistake instead of [email protected]

If the state in a US address is written out as the full name instead of the 2-letter abbreviation, so "Colorado" instead of "CO." The 2-letter abbreviation should always be used in Shippo.

If the phone number is missing for an international or military address

You can correct any address errors by clicking "Edit" next to either the recipient or the sender address on Step 1 of label creation.

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"Default Payment Method" (Canada Post)

This error indicatesthat Canada Post thinks that there is no valid, default credit card saved foryour account.

There are three types of Canada Post accounts: standard, contract/credit card, and contract/billing.

This error can occur if:

You have abilling account but you've selected credit card as your Canada Post payment method.

You're acredit card customer, but the card you have on file with Canada Post is invalid or expired.

Youhave a standard account, not a contract account, but you've put a value into the contract ID field.

You have a contract with Canada Post but have not entered your contract information.

Please double check your Canada Post account information in order to correct this issue.

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"The sender address must contain a first and last name, or a company name must be added"

This error message refersto the sender/return address in Shippo.USPS will return an error if the sender or recipient information is incomplete.

On international labels, thename for both the sender and the recipient address mustfollow a strict format of a "first name" and a "last name" and both must have more than one character. These do nothave to be your actual first and last namebut can be your business name.For example, instead of just "Shippo" in the first name field, "Shippo Inc." could be used to complete both fields.

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"Ascii Codec Can't Encode Character"

This errorindicates that there's a character or symbol in part of the label information that the carrier can't process. Typically this is something like or in the lines of text you can add to a label under "Settings" in Shippo, but it could be in the address information as well.

Shippo Addresses Page

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"Missing or Invalid: IntegratedFormType. Error encountered."

This error indicatesthat you have not entered a customs item for an international shipment. At least one customs item is required in order to create the documents needed for international shipments.

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"Missing or Invalid: ContentsType. Error encountered."

This error indicatesthat you havechosen an incorrect option from the "ContentsType" menu on the Customs page for an international shipment, most often "Return Merchandise." "Return merchandise" is not authorized for use to many countries, and with several service levels - using "Merchandise" instead will solve the problem.

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"Selected Services Do Not Apply"

When you see this error message at the bottom of the rates pageand no rates are returned:

Error calculating postage rates for one or more mail classes: First Class Mail International: [1066] Selected services do not apply. Error encountered (Log ID: 22903) Priority Mail International: [1066] Selected services do not apply. Error encountered (Log ID: 22903) Priority Mail Express International: [1066] Selected services do not apply. Error encountered (Log ID: 22903) Global Express Guaranteed: [1066] Selected services do not apply. Error encountered (Log ID: 22903). Error encountered (Log ID: 22903)

This indicatesthat you have selected a service that's not available for the type of shipment you're doing. This happens most often when signature confirmation is selected for an international shipment, which USPS does not offer.

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"The minimum weight accepted per USPS customs item is 1 oz."

This indicatesthat you have entered a customs item weight that is less than 1 oz.

Customs item weights cannot be less than 1 oz. If you are shipping multiple smaller items weighing less than 1 oz, you can consolidate your customs items into one listed item.

To do this, createa single customs item that contains the total weight of all the customs items, and delete any other customs items included on your customs form. This will ensure that the weight of the items doesn't go over the total weight you entered for the package on step 1 of label creation.

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"2209: ERROR: Inactive customer account"

This message comes directly from FedEx and indicates a problem with your FedEx account. Shippo cannot resolve this error. You will need to reach out to FedEx to resolve the issue and re-activate your account. FedEx customer service is located at: https://www.fedex.com/en-ca/contact-us.html

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"UPS label service error: Severity: Hard, code: 120100: detail: Missing or invalid shipper number"

You may have received this error for a number of reasons.

The most common is incorrect UPS credentials being entered in Shippo. First double check your UPS credentials on the Carriers page in Shippo and make sure they're correct. Once they're correct that error will be resolved. Some fields cannot be edited, so you may need to setup a new UPS connection on the Carriers page by clicking on the Add Carrier Account button and entering the correct information again.

If you are certain your credentials are correct, then it's possible that your shipper number (Account Number) was not added to your ups.com profile.

To verify you have the correct information in your ups.com profile:

Log in toups.com(Be sure to use the same User ID and Password that is in your Shipping API)

SelectAccount Summaryfrom theMy UPStab rollover menu.

Verify that your account is listed; if not, select theAdd a UPS Accountlink

Follow the instructions to add the account

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"The adapter rejected the commit because it was invalid"

This indicates that you are trying to add a carrier to your Carriers Page using the same account number that has already been used for a previous carrier connection. Since a carrier has already been added with the same account number, it will not possible to add that same carrier account again.

If you need to make changes to the existing carrier connection, such as the meter numbers or production keys, please click on theEditlink next to that carrier on the Carriers Page.All information may be modified by clicking the respective boxes. The only exception is the account number field which cannot be changed.

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"Invalid value for From First Name. When specified, a minimum of 2 characters must be supplied."

USPS has strict rules around how the "name" is shown on international labels. For international labels, please ensure the "name" field of both your Sender AND Return address to a valid two-word value with at least two characters each, like a "first" and "last" name. This can be a variation of your company name but will need to be two words.

For example, if the name was listed as "Shippo", it would need to be changed to something like "Go Shippo" so that it had two "words" and each word had two characters.

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"Failed to load PDF"

If you see a Failed to load PDF error when you're trying to download and print your label, it generally means that there was a timeout from the Carrier when the label was produced. We have instituted a retry sequence when our system detects these types of timeouts, and we will reattempt to retrieve the label from the carrier several times before it's a failed purchased. This retry logic makes this failed to load PDF error far less common.

If you do see a Failed to load PDF error instead of your label opening, please try your label purchase again.

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"UPS:UPS label service error: Severity: Hard, code: 120121: detail: The Shippers shipper number cannot be used for the shipment"

This error is returned from UPS and indicates an issue with your UPS account and not with the information you're entering in Shippo. This can be related to your account being deactivated or blocked for some reason with UPS which prevents the purchase of labels for that UPS account. Please contact UPS to resolve: https://www.ups.com/content/us/en/contact

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"FedEx: ERROR: RequestedShipment Recipient contact - phoneNumber is required"

Phone numbers are required for the recipient, sender, and return addresses for all international shipments and for domestic shipments with some carriers. This error means the recipient phone number was missing. If you don't have the recipient phone number, you can add your own phone number or a dummy number to the recipient address during label creation.

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"Bad Request"

The "Bad Request" error is displayed when using Shippo within the Weebly app. This error generally indicates an invalid addressusually the recipient. We recommend confirming the correct address with your customer or checking out our tips on resolving invalid addresses at the top of this page. The address can then be corrected in Weebly and the label purchased.

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"UPS label service error: Severity: Hard, code: 120109: detail: Missing or invalid Shipper phone number"

Phone numbers are required for the recipient, sender, and return addresses for all international shipments and for domestic shipments with some carriers. This error means the "shipper" phone number was missing. That means your own phone number. Please visit the to add a phone number for both your sender and return addresses.

Connect Your Store to Shippo

Connecting from your platform

Connecting from your existing Shippo account

Shippo integrates directly withthe following platforms:

Amazon

Selz

BigCommerce

Shopify

ChannelAdvisor

Spree Commerce

eBay

Squarespace

Etsy

Stripe

GoDaddy

Weebly

Magento and Magento 2

WooCommerce/Wordpress

Most integrations can be connected either from within your platform or within your Shippo account. GoDaddy, Weebly, Magento, and Spree Commerce have a unique connection process.

Additional Integrations:

If youdon'tsee your e-commerce platform on the list above, you can still use Shippo by:

creating orders manually on the Orders Page

using the CSV upload process How to Upload a CSV File

We also support acustom CSV import for Wix users How to use Shippo with Wix

Additionally, through our partnership with CartRover (a fee-based service), you can connect any of their 43 e-commerce shopping cart systems to Shippo. You can read more about their integrations here, but major platforms include:

3dcart

Ecwid

OpenCart

SPS Commerce

CommerceHub

Jet

PayPal

Volusion

Cratejoy

Netsuite

PrestaShop

Walmart

How to Connect

Connecting from your platform:

1. Find Shippo in the app store of your platform and click "download" or "get"

2. Create a Shippo account and click "Register"

3. Your store will automatically be connected with Shippo

Connecting from your existing Shippo account:

1. Go to the Settings Page in your Shippo account, click on E-commerce Channels and click Connect next to your platform

2. Enter the requested information by following the prompts

3. Once your information is complete, your store will be connected

Your reference guide to all things billing in Shippo.

For more information, check out Shippo Billing Cycles.

All About Billing

Do I pay for label purchases immediately after I buy a label?

How often will I be charged/billed/invoiced?

When will I get myFIRSTbill?

What day of the week will I be charged? Can I change the day of the week I am charged?

Can you send me a monthly bill for my label purchases?

In which currency will I be billed? Can I change the default currency?

Can I change which card you charge for just one shipping label that I purchase?

Where do I print a receipt for my label purchases?

How can I see my pending charges or pending refund credits I have waiting to be billed?

Why was I charged an extra five cents on my invoice?

Why am I receiving a bill from my carrier for the labels I created in Shippo? Isn't Shippo supposed to bill me for these?

How do I pay for labels I purchased using my UPS Marketplace account?

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Do I pay for label purchases immediately after I buy a label?

Shippo runs on a weekly billing cycle for label purchases. The default payment method that you have saved on the Billing tab in your Shippo account will be charged for any label purchases you've made during that seven-day period.

How often will I be charged/billed/invoiced?

Label purchases will accumulate until you've either:

exceeded the billing threshold of $100, or

seven days have passed since your last invoice.

Either of these two events will trigger the end of the billing cycle. An invoice will then be produced, and your default payment method will be charged. Any label purchased since your last invoice or refunds that have been credited will be included on that invoice.

When will I get myFIRSTbill?

Your first purchases will be charged to your default payment method once you've reached $25 in label purchases. If it has been more than seven days since you first registered for Shippo, you will be charged right away for those label purchases. They will not accumulate up to the $25 threshold. After your first bill, your billing threshold is automatically increased to $100.

What day of the week will I be charged? Can I change the day of the week I am charged?

The day of the week that you are billed is determined by your last billing date.

If your last bill was on a Monday, for example, and you purchase only $75 worth of postage during the week, you'll be charged again on Mondayseven days since your last bill.

In this same scenario with your last bill on a Monday but you purchase $105 of postage two days later on Wednesday, you will be billed on that Wednesday. Instead of waiting until the following Monday to bill you, we will bill you on that Wednesday because your purchases exceeded the $100 billing threshold. This will then reset your weekly billing day to Wednesday in this example.

Can you send me a monthly bill for my label purchases?

Label purchases are charged to the default payment method saved in your account automatically based on the weekly cycle explained above. We do not offer other billing terms such as Net 30 or provide a monthly mailed invoice for you to pay at a later date.

In which currency will I be billed? Can I change the default currency?

The currency in which you'll be billed is determined by the sending address. The sender address for the order will determine the currency displayed when you're looking at rates and will be the currency in which you're billed for the label you purchase. Because the currency is set by the sending address, it cannot be changed.

Can I change which card you charge for just one shipping label that I purchase?

The payment method that is saved on your account at the time one of the two events occurseven days have passed or $100 in purchases exceededwill be the payment method charged. If you need to change which card or account you use for single label or batch of labels you want to purchase, please first make sure that you do not have any unbilled purchases before changing your card.

Where do I print a receipt for my label purchases?

You can download your invoices on your Billing tab under thePast Invoicessection.Navigate to the Billing tab by clicking onSettingsand thenAccounton the left navigation panel. Then, click onBillingalong the top menu. Click on theDownloadlink next to the invoice you need to see.

How can I see my pending charges or pending refund credits I have waiting to be billed?

To see a label purchase OR a refund credit that has not been applied to an invoice, please click on theView Unbilled Itemslink on the Billing tab.

Why was I charged an extra five cents on my invoice?

PAYG plan users are billed a five-cent label creation fee for each label purchased in Shippo. The shipping rate displayed during label creation isonlythe amount related to postage. The five-cent fee for creating the label is reflected in each label purchase listed on your invoice.

Why am I receiving a bill from my carrier for the labels I created in Shippo? Isn't Shippo supposed to bill me for these?

If you purchased a shipping label using your own carrier account in Shippo, you will receive two bills. The first is from the carrier for the postage you purchased through your account with them. Shippo will only bill you for any label creation fee (PAYG plan users) or monthly plan fees (Pro and Premier plan users) and any optional insurance that you've purchased.

How do I pay for labels I purchased using my UPS Marketplace account?

UPS will bill you for any label you purchase using the UPS Marketplace account you created through Shippo. Shippo does not bill you for UPS labels purchased. Please see the "How do I pay my bills via UPS Billing Center?" section of Open a New UPS Marketplace Account.

Shippo has partnered with UPS to offer our customers discounted UPS Marketplace shipping rates.

If you do not have your own UPS account to link to Shippo or are looking for greater discounts, you can open your own UPS account right in Shippo to access our discounted rates.

How do I access UPS Marketplace rates in Shippo?

I already have a UPS account. How do I get UPS Marketplace rates through Shippo?

What are UPS Marketplace rates?

How much do I save on shipping with Shippos Marketplace rates?

Is the UPS account enabled for global shipping?

Does the new UPS account offer international discounts?

Can I stack the UPS Marketplace discounts on top of the discounts in my old UPS account?

How does billing work?

How do I find my UPS Billing Center login credentials when creating a UPS account through Shippo?

How do I pay my bills via UPS Billing Center?

How do I arrange UPS Package Pickups?

What if my new UPS account is flagged for unusual activity?

How do I find my new UPS account number?

How do I access UPS Marketplace rates in Shippo?

You need to create a UPS account in Shippo. It only takes a couple minutes. Go to Carrier Settings > Click on UPS banner Get special UPS discounts > Fill out a form and start shipping!

I already have a UPS account. How do I get UPS Marketplace rates through Shippo?

To access the discounted rates, you just need to create a new UPS account through Shippo. Follow the steps outlined above to create a new account. Afteryou'vesuccessfully completed this step, you will now have two UPS accounts on Shippo. Your old UPS account will stay connected to Shippo. If needed, you may deactivate it on the Carriers Page to only see the discounted UPS Marketplace rates.

What are UPS Marketplace rates?

UPS Marketplace rates are discounted UPS rates offered exclusively through Shippo. Typically, you need to have significant shipping volume to negotiate such low rates with UPS.

How much do I save on shipping with Shippos Marketplace rates?

This program offers up to 55% off Air and 45% off Ground rates, including waived fuel and residential delivery charges.

Shippo also offers a Smart Pickup option for $5/week instead of the standard $13.45/week. Learn about Smart Pickups here: UPS Package Pickups.

Is the UPS account enabled for global shipping?

Yes, you can ship internationally as long as the ship from address is in the United States.

Does the new UPS account offer international discounts?

Discounts will be applied for domestic U.S. shipments and international shipments originating from the United States.

Can I stack the UPS Marketplace discounts on top of the discounts in my old UPS account?

New UPS Marketplace accounts are separate UPS accounts. Discounts are exclusive to that individual account, just as your own discounts you negotiated with UPS are exclusive to your own original account.

How does billing work?

You get billed directly by UPS.

After you create your UPS Marketplace account through Shippo, you'll need to create a UPS Billing Center profile (unless you already have one!) and then connect the UPS Marketplace account to the UPS Billing Center.

To learn more about all available billing options and payment schedules, visit this link. You can manage all of your UPS accounts through the UPS Billing Center.

How do I find my UPS Billing Center login credentials when creating a UPS account through Shippo?

You just need to Sign Up for UPS Billing Center access. Then, link your UPS Marketplace account ( see below ).

If you already have a UPS Billing Center login, you can simply connect your UPS Marketplace account to it along with your other UPS account(s).

The UPS Marketplace account details from Shippo cannot be used to log in to the UPS Billing Center.

Carriers Page

How do I pay my bills via UPS Billing Center?

In order to pay via UPS Billing Center, please follow these simple steps to link your new shipper account to UPS profile:

Log into ups.com

Go to My Profile drop-down menu and select "Payment Options"

Select Add existing account from the dropdown labeled Add a Payment method

Input the Account number, Nickname (your choice), Account Country, and Account Postal Code.

If prompted for Invoice Authentication Information refer to any of the three most recent UPS invoices from within the last 90 days.

Select "Save".

How do I arrange UPS Package Pickups?

See UPS Package Pickups.

What if my new UPS account is flagged for unusual activity?

Email Shippo Support with the subject line UPS Open Account - Fraud Issue.

How do I find my new UPS account number?

Immediately after you create the new UPS account, you'll receive an email with the subject lineYour New UPS Account is Ready to Use. Your new account number will be provided there.

You can also find your UPS account number in Shippo:

Navigate to thein Shippo by clicking onSettingsand thenCarriersin the left navigation panel

Click Editto the right of the UPS account you just created

Your account number is listed in the first box

To use your FedEx account in Shippo, you'll need to connect it to your Shippo account.

Connect your FedEx Account to Shippo

Your FedEx Account Number and your FedEx Shipping Address are required to connect. You do not need to have a FedEx Meter Number to use FedEx in Shippo.

Note:The address entered in Shippo mustexactlymatch the one listed in your FedEx account.

Where is my FedEx Shipping Address?

Your FedEx Account Number can be found by logging into your FedEx account on the FedEx website.

Once logged in:

1. Navigate toMy Profile

2. Click onAccount Managementin the left navigation panel

3. Click on View/Edit link to the right of yourAccount Number

4. Your Shipping Address is listed under your Account Information(Note:the address entered in Shippo mustexactlymatch the one listed in your FedEx account)

5. If there is NO address listed on the Account Management page, you'll need to add your profile first by clicking Shipping Administration.

A manifest is a one-page document with a single barcode that the carrier can scan to accept all packages into transit, all at the same time, without the need to scan them one-by-one.

Manifests speed up the package acceptance process. Most carriers will not accept a large number of packages at their location or for a scheduled pickup without a manifest.USPS manifests are called SCAN Forms.

There are several rules for manifests that you should keep in mind:

You must generate a manifest on the same calendar date that you create the labels

The "Shipping From" address must match the sender address used for the labels

Manifests can be printed under the "Submission Date" that matches the "Label Date"

USPS has a 10 p.m. PST daily cutoff time for generating SCAN Forms

Labels included in a Manifest that received an error cannot be manifested again

USPS may generate more than one Manifest

Can I create more than one Manifest a day?

Can I create a manifest for any carrier in Shippo?

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How to Create a Manifest or SCAN Form

1. Click Create Manifest on the Shipments Page

Addresses Page

2. Click Create Manifest

3a. Confirm the Shipping From Address matches your label Sender Address

Click Edit to update

3b. Update your Shipping From Address (if needed) and click Save

4. Successful Manifests are listed under Manifest History (under the matching label/submission date)

Click View manifest to print

Example Manifest

Manifest Tips

You must generate a manifest on the same calendar date that you create the labels

This is standard for most carriers. After you create your labels for the day, generate your manifest on the Shipments Page before the end of the day. For USPS, make sure you do it before 10 p.m. PST.

The carrier will not allow you to generate a manifest if you wait until the next day, and Shippo won't be able to override that carrier requirement.

The "Shipping From" address must match the sender address used for the labels

The Manifest screen shows the "Shipping From" address at the top right of the page. This address must match up with the "Sender Address" you used when you created your label. It may be different than the Return Address that you see printed on the label.

The "Shipping From" address will be pre-filled with the default Sender Address that you have on the . If you chose a different Sender Address when you created your label, be sure to change the "Shipping From" address before you generate the manifest or you will see an error.

Manifests can be printed under the "Submission Date" that matches the "Label Date"

The "Submission Date" field noted below will be pre-filled with the current date because you can only generate a manifest on the current date. But, once generated, the manifest will only be listed under "Manifest History" under the Submission Date that matches the date the on the label.

In this example, the date on the label is 8/29/19, so we need to enter 8/29/19 in the Submission Date field to see the manifest link. The date next to the manifest link will be the date the manifest was generated. Our example here happens to show that the manifest was created on the same date as the label date.

USPS has a 10 p.m. PST daily cutoff time for generating SCAN Forms

Please keep in mind your own local timezone where you're creating the labels. PST is San Francisco time. For customers on CST (Chicago) time, you technically have up until midnight each day to create labels and then generate the SCAN Form.

If you're creating labels late in the evening, just keep an eye on the clock to go into the Shipments Page and generate your SCAN form before 12:00 a.m. CST. You will not be able to manifest any shipping labels after the cutoff time, but you can definitely still ship your packages. USPS will need to scan each one individually.

Labels included in a Manifest that received an error cannot be manifested again

If you run into an error generating a manifest or SCAN Form, our Support Team is happy to help you troubleshoot to find out what caused the error. Unfortunately, once a label is linked to failed manifest with an error, we don't be able to get those labels manifested for you. Each label will need to be scanned by the carrier individually.

An example manifest error looks like this:

USPS may generate more than one Manifest

USPS will often separate different types of shipments on separate SCAN Forms, so you may end up with several links to download under Manifest History. This is normal and expected, so just be sure to print each one.

SCAN Forms may be separated by Priority Mail cubic rates only, Priority Mail rates (all other types), First Class Package, etc.

Can I create more than one Manifest a day?

You can create multiple Manifests or SCAN Forms each day when needed.

If you were to create a large batch of labels in the morning and then immediately generate your manifest, all of those labels will be included on that manifest.

If you were to create another large batch of labels later in that same day, you still can, and should, create another manifest. The second manifest will only include the new group of labels, not the labels that were already included on the manifest that morning.

Carrier-specific Processes

Shippo supports manifests for USPS, Canada Post, Purolator, Australia Post, Newgistics, Asendia US, and DHL eCommerce.

Canada Post - Only contract customers can create manifests (if you do not have a contract ID that you can add to Shippo, you will get an error when trying to create a manifest). Contract customers that ship more than 50 shipments a day will need to create manifests to transmit the shipments for billing for a given day. Contract customers that ship less than 50 daily can usually skip the manifest requirement, but are encouraged to verify with Canada Post. If a contract customer doesn't close out a shipment day by creating a manifest, Canada Post may bill for & transmit the shipments on customer's behalf.

Australia Post - All Australia Post customers are requiredto manifest their daily shipments, no matter how many, in order to avoid a fine.

Newgistics - When a manifest request for Newgistics transactions is created, Shippo sends a "Client Manifest Information"(CMI) file to Newgistics. This is all done electronically - unlike other Manifest services (such as theUSPS), Newgistics does not return a physicaldocument for the labels to be scanned. Userswho provide an ACCURATE manifest to Newgistics receive fewer package exceptions because the manifest provides a reference document for package level information. Manifests must be posted by 11 pm PST the day before a shipment is picked up for processing.

DHL eCommerce - End of day manifests are required by DHL eCommerce. The electronic data will be transmitted to DHL through Shippo, and you will need to print 2 copies of the Driver's Summary Manifest (DSM) that is created. The DSM is a printed document that summarizes all shipments being given toDHL eCommerce for that day, grouped by product. You will need to provide these copies to your DHL driver at pick-up/drop-off.

UPS & FedEx - When you create a UPS or FedEx label in Shippo, there is actually no need to print an End of Day report (as you would in UPS Worldship, for example). This is because all the information in that End of Day report is automatically sent to UPS/FedEx by Shippo each time you create a label with us. If your driver asks you for an End of Day report at pickup, just let them know that the necessary information was already electronically sent to the carrier through your third-party label printing service.

Does Shippo provide boxes or packaging supplies?

Does Shippo provide the labels for my printer? What kind of labels should I buy?

Does Shippo provide a digital scale?

Do I have to be a business to use this? Can anyone use Shippo?

How can I see Flat Rates, Regional Rates, or One Rates?

I use Depop how do I make a change to my label, get a refund, or get a new label?

Why were address lines 1 and 2 reversed when I printed my label? Will my shipment still get there?

I forgot my password, can you give me a new one?

How can I mark my order as Fulfilled in Shippo?

I have a new UPS account, but I don't have an invoice yetCan I still connect my UPS account?

My Shopify orders stopped syncing to Shippohow do I fix it?

How can I intercept or redirect a package that has already been shipped?

Can I combine multiple orders into one shipment?

I purchased duplicate labels. How can this happen?

Can I ship alcohol using Shippo?

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Does Shippo provide boxes or packaging supplies?

Shippo does not provide the shipping or packaging supplies. We're simply a label creation platform that allows you to create and purchase shipping labels to print off and affix to your shipments.You can choose to use your own packaging material from a local supplier, but many carriers also offer supplies free-of-charge depending on the service. The USPS, for example, has a large selection of free supplies available on their website.

You can also find information on how to order shipping supplies from these carriers UPS, FedEx,and DHL on their websites.

Does Shippo provide the labels for my printer? What kind of labels should I buy?

Shippo does not supply paper supplies for printing, but you'll be able to find the label paper you need at any local office supply store or online retailer. Please be sure to purchase adhesive paper that is compatible with your printer (inkjet, laser, etc.). We support printing with standard printers using 8.5x11 inch paper and thermal label printers that use 4x6 inch label rolls. See Printer and Label Size Information.

Does Shippo provide a digital scale?

We do recommend you use a reliable postage scale to ensure you're purchasing the correct postage, but we don't endorse or recommend any particular unit.Shippo does not integrate directly with USB scales.

Do I have to be a business to use this? Can anyone use Shippo?

You do not have to be a business to use Shippo anyone can sign up! Anyindividual and use Shippo for personal shipping. You'llneed an "order" to create a shipping label:

create one by manually typing in the sender and recipient address details

import through our CSV upload functionality How to Upload a CSV File

How can I see Flat Rates, Regional Rates, or One Rates?

When you click "create label" for an order, you'll see under Package Type that there's a drop-down menu that shows multiple USPS/FedEx/UPS box types.In order to see Flat Rate prices, you must select the appropriate box type. If you manually enterthe box dimensions, rather than selecting the box type from the menu, the rates will just be standard rates, not Flat Rate prices.

I use Depophow do I make a change to my label, get a refund, or get a new label?

Depop uses Shippo's API to power its backend shipping and checkout process which allows their customers to print shipping labels. Depop maintains all support of their app.If you have questions about a particular order or label, please contact Depop Support as they will be best equipped to assist you with their app.

Why were address lines 1 and 2 reversed when I printed my label? Will my shipment still get there?

Labels are generated by the carrier and sent back to Shippo for you to print. In their system, a carrier will sometimes switch the first and second address lines. The second address line printing above the first line is not incorrect and is still perfectly valid in this formation. It should have no effect on the deliverability of your packages.

I forgot my password, can you give me a new one?

You can easily reset your password by clicking here. If your account becomes locked after too many failed attempts, our Support Team can reset it for you.

How can I mark my order as Fulfilled in Shippo?

If you purchase a label for an order in Shippo, the order will be marked as Fulfilled. For orders that need to be marked Fulfilled but that you don't plan to purchase a label for in Shippo, you'll need to mark the order fulfilled in your store platform. That will then update in Shippo automatically.

I have a new UPS account, but I don't have an invoice yetCan I still connect my UPS account?

Yes, you can still connect your UPS account to Shippo even if you don't have an invoice yet. Without an invoice connect, UPS will only send us retail rates to display for you in Shippo. If you purchase one of the displayed retail rates, rest assured that UPS will bill you at the negotiated discount that you have with your account.

Once you do receive your first UPS invoice, please revisit the Carriers Page in Shippo to add your invoice details. Connecting your invoice in Shippo is what completes the connection to UPS for them to display your discounts in Shippo. See How to Connect Your UPS Account.

My Shopify orders stopped syncing to Shippohow do I fix it?

If your orders have stopped syncing to Shippo, your store may have become disconnected. When the Shippo app is uninstalled in Shopify for any reason, it breaks the "connection" to Shippo. The connection must also be revoked in Shippo before you're able to reinstall the app in Shopify. Please contact our Support Team so we can quickly remove the connection. You'll then be able to reinstall the Shippo app in Shopify and sync your orders in just a matter of minutes.

How can I intercept or redirect a package that has already been shipped?

Once a package has entered circulation with the carrier, you'll need to contact the carrier directly to see if it's possible to have the package intercepted or redirected. Each carrier has different eligibility requirements and processes for requesting this service.

If you are using your own carrier account in Shippo, please reference:

UPS Delivery Intercept

FedEx Redirect

DHL Intercept Request

If you are using one of Shippo's master accounts:

DHL For DHL Express shipments using Shippo's master account, please contact our Support Team to see if your shipment is eligible.

USPS For USPS shipments,please contact our Support Team for assistance. USPS requires a Postage Due account for anyone requesting a package intercept so you must have established that first. A free Postage Due account can be set up at your local Post Office. Package Intercepts for USPS shipments are not always possible, but we'll do our best to assist.

Can I combine multiple orders into one shipment?

There is no automatic way to combine multiple orders into a single shipment, but you can do this manually:

1. Print a shipping label for one of the orders, making sure to enter the correct weight and dimensions to account for both orders.

2. Mark the second order as Fulfilled in your e-commerce store's order management system.

Note:This process will not create a comprehensive packing slip or email notification with all items from both orders.

I purchased duplicate labels. How can this happen?

Purchasing duplicate labelsis unlikely but can happen in one of the following situations:

If you are creating your labels in batches and click Buy twice.

An order isselected for batch-creation two different times, in two different batches.

When creating large batches, it sometimes does take some time for all orders on the Orders Page to update as Fulfilled. Before starting your next batch, refresh the Orders Page to give all orders time to update.

You refresh the page or click the "Back" button of your browser during the label creation process without letting the label purchase process be completed.

During batch-creation, only some of the labels are successfully created and so you start over and batch-create the same bunch again, still includingthe orders for which you've successfully created labels during the first try.

The internet cuts out or slows down during or after you click Buy so you create labels a second time.

If a duplicate is purchased, please request a refund.

Can I ship alcohol using Shippo?

Shippo supports shipping alcohol with UPS, FedEx, and Couriers Please.

API users can add the "alcohol" shipment extra for label purchases to facilitate shipping alcohol. Please refer to our full reference for more information.

Note: This is not yet supported in the web app.

Getting started with Shippo is easy! For quick creation of your first Shippo label, you can follow our Quick Start Guide. Once youre ready to customize your Shippo account, please view our Complete Account Setup section. You can use the links below to jump to each section and learn more.

Quick Start Guide

Complete Account Setup

Shipping Shortcuts to Print Labels Faster

Quick Start Guide

Follow these steps to quickly create your first shipping label:

1. First, you need an "order" to create a shipping label. An order can come to be listed on the Orders Page in one of three ways:

imported from youre-commerce platform(s) Shippo E-commerce Store Integrations

created by manually typing in the sender and recipient address details

imported through our CSV upload functionality How to Upload a CSV File

2. Once you have an order on the Orders Page, click the Create Label button next to that order,enter your package dimensions and weight, and confirm the sender and recipient addresses.

3. Click the Select shipping rates button to see your rate options.

4. Click the Buy Label button for your chosen rate.

5. Enter your billing information to pay for the label youll be prompted during the label creation flow only for your first label.

6. Download and print your label.

Complete Account Setup

To optimize your shipping experience, please follow these steps to complete your account setup:

1. Enter your Company information on your Company Page

Navigating the Company Page

2. Enter your Sender and Return Address(es) on your Addresses Page

Navigating the Addresses Page

3. Enter your billing information on your Billing tab if you did not do so through the Quick Setup. You can navigate to the Billing tab by clicking Settings then Account on the left navigation panel and then click Billing along the top toolbar.

How to save a package template

4. Link your e-commerce store with Shippo on your E-commerce Channels Page if you did not do so through the Quick Setup.

Shippo E-commerce Store Integrations

5. Update your General Account Settings on your General Settings tab in Shippo. You can navigate to the General Settings tab by clicking Settings then Account on the left navigation panel, then click General along the top toolbar. You can update your store settings if you are connected to an E-commerce platform (e.g Shopify), as well opt-out ofthe new label workflow (if you were on it previously).

Note:

If you currently use the new label workflow and turn it off on the General Settings Tab, the option to turn the new label workflow back on will be removed.

Because this was not a widely used functionality, the option to turn the new label workflow on/off was removed from customers accounts who opted out previously and is not being made available to new customers.

For Shopify customers, there are three additional settings that can be enabled on the General Settings Page. These settings are:

Fulfill Order on Shopify

Send notification to customer via Shopify

Include POS orders from Shopify

6. Update your Label settings on your Labels Page

Navigating the Labels Page

7. Update your Package settings on your Packages Page

Navigating the Packages Page

8. Add personal carrier accounts to your Carriers Page

Connect Your Own Carrier Account

9. Set your notification preferences on your Notifications Page

Navigating the Notifications Page

10. Select your plan ensure you're on the correct plan for your shipping needs

Which Shippo Plan is Right for Me?

Note: Pro and Premier plans have access to personalized branding and multiple users for their accounts. See:

How to add your brand elements to Shippo

Multiple users per account

Shipping Shortcuts to Print Labels Faster

Batch label creation Creating labels in a batch saves you time and gives you a quick label creation turnaround time. The video below will walk you through the batch label creation process.

How to print shipping labels in batches

Save a Favorite Service Level Saving a favorite service level will allow this level/rate (when applicable) to be displayed on step 1 of label creation. Meaning you can enter your dimensions/weight (or select a package template) and create your labels more quickly. Watch the video below to learn more.

How to save your favorite service level

Save Package Templates Package templates save you time if you ship using the same packages often. You can set a personalized template as your default alleviating the need to enter package dimensions. Or, save multiple templates so you have easy access to them during label creation.

Refund a Label

Troubleshooting Printing Issues

Billing FAQs

Shipment Notification Emails

Using Test Mode in Shippo

Filing a Claim for a Lost or Damaged Shipment

Printer and Label Size Information

Using Wix with Shippo

Connect GoDaddy to Shippo

Create Return Labels in Shippo

Experiencing connection issues?

Check out the Shippo Status Page to see the latest status of the:

API

Web Dashboard

Carrier APIs

You can also see historical System Metrics and Past Incidents.

Sign-up for Notification Updates on Incidents

You can subscribe to updates on the Shippo Status Page to receive an email notification any time an incident is created, updated, or resolved.

For domestic shipping in countries other than the United States, Shippo supports FedEx, DHL Express, and UPS, as long as those services exist within that country and your account is enabled for domestic shipping.

Example: if you have a DHL Express UKaccount, as long as your account is enabled for domestic shipping within the UK, then you will see those domestic rates in Shippo, because DHL offers domestic shipping within the UK.

However,domestic shipping within Australia is not available with DHL, so no DHL rates will be displayed in Shippo for domestic shipments within Australia.

One exception to this rule is India even if available from FedEx/UPS/DHL, domestic shipping is not available within India with Shippo.

We also support local carriers in certain countries, such as Canada Post in Canada. For our full list of supported carriers, check out Carriers Supported by Shippo.

Once you've entered your personal carrieraccount credentials on the Carriers Page,Shippo will display the rates that you get directly through thatcarrier. To ensure the accuracy of these rates, please ensure that you've enteredthe same login information you use to log in tothecarrierssite directly. This applies for any carrier with which you are not using Shippo's discountedrates.

If you're getting an error message:

1. If you are in Test Mode, you will not see your negotiated rates. In order to show the correct rates, you must de-activate test mode in theCarriers tab.

2. Double-check your account number/password. If the account number has letters, it may be case sensitive or it may be missing a number or have an extra number.

3. Many carriers - most commonly, FedEx, Canada Post, and DHL - provide you with both a test and a production account number. If you'd like to use Shippo's test mode, enter your test credentials and if you'd like to see real rates (out of test mode), enter your production credentials.If you enter your production credentials and activate test mode in Shippo or vice versa, you will get an error message.

If you're not seeing your negotiated rates:

1. For some carriers, especially Canada Post and DHL Germany, the credentials you enter into Shippo are not the same credentials you use to log into the carrier's website directly. Please be sure you're using your Canada Post API credentials /DHL Germany Intraship credentials in Shippo.

2. For some carriers, UPS being the primary one, in order to see your negotiated rates you'll need to enable your account to be used by external services like Shippo.This will be done through Shippo's UPS registration process, but if you run into an error during this process, that may be why. We can contact UPS on your behalf if this is the case.

3. When calculating rates, Shippo includes all taxes and fees, so there are no surprises afteryou buy a label. If you're comparing the "subtotal" on the carrier's website to the rate you see on Shippo, there may be a small difference, because the carrier's "subtotal" does not include all taxes and fees.

4. A difference in the "declared value" of an item can cause a difference in price - for domestic shipping, Shippo automatically sets the item type as "merchandise," so make sure you're specifying this on the carrier's website as well when comparing rates.

5. For UPS, you may see the following warning at the bottom of the rates page:

UPS: RatedShipmentWarning: Your invoice may vary from the displayed reference rates

If youhave your account set up to be billed weekly or monthlybased on the number of shipments youdo (for example, if you shipmore than a certain number of packagesin a particular month) then yourtotal bill for the month may be adjusted down - the rates you see in Shippo may not exactly match what you see from UPS.

To create a label, you need to begin on the Orders Page. Navigate to the Orders Page by clicking on Orders in the left navigation panel.

Note: You should be on the Orders Page by default when you first log into your Shippo account.

1. Click on the green Create Label button for the order you wish to create a label for.

Note: If you do not have any orders listed, please click on the Create Order button at the top right of the Orders Page.

Did you know? We have a video tutorial to show you how How to Shippo: Create Your First Label.

USPS Shipping Label Examples here

2. Review the Recipient, Sender, and Return Addresses for accuracysee How to Change Address/Sender Information in Shippo.

Note: The Sender address is used to calculate rates, and the Return address is printed on the label. Uncheck the Use my return address box if you want the Sender address also printed on the label.

See Package Types and Dimensions

3. Click on the drop-down arrow in the Package Type field and make your selection.

Select a carrier template if you're using "Flat Rate" carrier packaging,

Select one of your own package templatessee Creating Package Templates, or

Select Own Packaging if you are not using a pre-set template or a special fixed carrier rate. Enter the dimensions of your own package.

4. Enter the total weight of your prepared package.

Note: This should include the weight of the items and the weight of the packaging material.

Did you know? You can set your default units for measure and weight on the Packages Page.

5. Select the Shipment Date that you plan to ship the packagesee Understanding Shipment Dates.

6. Optionalselect the amount of insurance you wish to purchasesee Adding Insurance to a Package.

7. Optionalcheck the boxes for any additional services like How to Add Signature Confirmation, How to Create Return Labels, and Customs Declarations.

Note: For international shipments, be sure to check the box to Use customs declaration. This will display a green Add Customs Declaration button in place of the green Select shipping rates button. TheSelect shipping rates button will be available after the Customs Declaration is completed.

8. Click on the green Select shipping rates button.

9. Click the green Buy Label button for the rate you wish to purchase.

Note: Clicking Buy Label will actually purchase the label resulting in a charge. There is not an additional confirmation page. If you just look at the list of available rates and do NOT click Buy Label, you will not be charged.

10. Click the Download Label button to open the PDF and print your label.

Click Download Packing Slip to print your Packing Slip from this screen Packing Slip Examples.

Click Send Notification to Customer to manually send your Shippo notification email from this screen How to Set Up Shipment Notification Emails.

Note:

After you create the label, it will be listed on the Shipments Page. Click the blue Download button to print.

The Create Label button on the Orders Page will change to a Fulfilled button.

On the Orders Page, you can click on the drop-down arrow next to the Fulfilled button to print the label, print the Packing Slip, and send the notification emailsee Navigating the Orders Page.

Did you know? You can see our .

Package Types and Dimensions

You should be as accurate as possible when entering your dimensions/choosing your package type, as this can greatly affect the price you seen in Shippo.

For USPS, if you're selecting a package type from the drop-down menu, instead of entering your own dimensions, you will only see Priority Mail and Priority Mail Express prices.

This is because all the items on the drop-down menu of package types have some kind of special price associated with them (e.g., Soft Pack, Flat Rate, or Regional Rate). If you want to see a price for a Flat Rate envelope or mailer, you would choose the appropriate one from that list.

For all other packaging, even if it's branded by the carrier (for example, a mailer or box with a USPS logo on it that does not say "Flat Rate" or "Regional Rate"), since there are no specific rates associated with that packaging, it will not be listed on the drop-down menu.

For these packaging types, enterthe dimensions of the mailer and see the correct rates for it. For envelopes, make sure to measure the thickness or "height" of the envelope to get accurate rates - you can put in fractions of an inch as 0.25 or 0.5 inches, for example.

Shippo is headquartered in the United States and provides deeply-discounted rates for shipments originating from the U.S. with our master carrier accounts:

USPS domestic within and international shipping from the United States

DHL Express international shipments originating in the United States

Discounts are available automatically for ALL Shippo accounts upon sign-up.

Other Carriers

Sample Discounts

International Discounts

Test out Shippo for free

High-volume Shippers

FedEx Discounts

Open a New UPS Marketplace Account

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What about other carriers?

Shippo provides master accounts with USPS and DHL Express for all Shippo accounts. To see shipping rates and purchase labels from other carriers, please Connect Your Own Carrier Account information on the Carriers Page in your Shippo account.Any discounted rates that you've negotiated with that carrier will be available to you in Shippo.

Sample Discounts

Below is a sample of our USPS Priority Mail and USPS Priority Mail Express rates for a variety of shipments going from New York to Chicago. Additional sample rate charts can be found in our blog post The 2019 USPS Postage Rates.

Please visit this link to learn more about the program and enroll.

International Discounts

Yes, you can use Shippo from anywhere in the world. For shipping from points outside of the United States, you will first need to Connect Your Own Carrier Account on the Carriers Page in Shippo. Shippo does not provide any discounted carriers accounts for countries other than the United States. The rates you'll see listed in Shippo when using your own carrier account will be the rates you've negotiated directly with that carrier when you opened your account with them.

Test out Shippo for free

The best way to determine the cost of shipping for your business is to sign-up for a free Shippo account. You can plug in a few of your most common package sizes and weights going to a variety of popular cities to see the cost to ship there. You can do this all for free from the Shippo dashboard. Consider using Test Mode in Shippo.

High-Volume Shippers

If you are shipping more than 10,000 shipments per month, we inviteyou to get in touch with our Enterprise Solutions Team to discuss pricing and shipping solutions specific to your brand.

FedEx Discounts

FedEx provides Shippo customers with up to 29% off shipments when you sign up for the FedEx Advantage discount program. Its simple to enroll, and theres no cost and no minimum shipping requirements.

These discounts apply to the following services:

Up to 29% off select FedEx Express U.S. shipping

Up to 25% off select FedEx Express international shipping

Up to 20% off select FedEx Ground shipping

Up to 20% off select FedEx Office services

FedEx has separate APIs for test and production labels. You'll have 2 unique sets of account credentials with FedEx: one production and one test. Login here for your test credentials (screenshot below):

endpoint

You'll be able to access both of the FedEx APIs via Shippo but you'll need to register both accounts within Shippo, either via our dashboard or API. After registering both FedEx accounts you'll leave test toggled off for the production FedEx account and test toggled on for the test account (screenshot below).

When creating production FedEx labels via API you'll use your Live Shippo API token. For the test FedEx account you'll use your Test Shippo API token.

Note:A mismatch of your live/test token with the live/test FedEx account will return a 403 error from Shippo.

To use your FedEx account in Shippo, you'll need to connect it to your Shippo account.

Connect your FedEx Account to Shippo

Your FedEx Account Number and your FedEx Shipping Address are required to connect. You do not need to have a FedEx Meter Number to use FedEx in Shippo.

Where is my FedEx Account Number?

Your FedEx Account Number can be found by logging into your FedEx account on the FedEx website.

Once logged in:

1. Navigate to My Profile

2. Click on Account Management in the left navigation panel

3. Your Account Number will be displayed to the right of your account nickname

Starting in October, FedEx will require four-factor authentication for all connected accounts. Because of this, Shippo updated the flow for connecting FedEx accounts. This means that you need to:

Update your integration with Shippos Account Creation API bySeptember 15th.

Update any existing Fedex accounts that you or your users that already connected to Shippo byOctober 15th.

There are 2 ways that you or your users can update a FedEx account that is connected to Shippo.

1)Use the Shippo Web Dashboard to update your connection directly in browser. Click Edit next to your account as seen below.

quick how-to guide

2)Alternatively, you can do so via API by sending a PUT request that contains:

Fedex account number you need to update

Contact info

Shipping address that matches your Fedex records. Here's how to find the address in your FedEx account

Here is an example request:

Important:If you allow your customers to connect FedEx accounts via the Shippo API within your platform, you also need to update your platform to intake the additional fields for four-factor and use the above API request format for connecting new accounts.

Have questions? Need help? We put together afor updating your account information.

USPS:Guatemala

USPS has suspended all mail services to Guatemala, For more information about this suspension please visit this USPS link: https://about.usps.com/postal-bulletin/2016/pb22456/html/info_004.htm

DHL:Russia

Packages shipped via DHL Express to private addresses in Russia will be returned back to the sender at the sender's expense. If shipping to a commercial address in Russia, you can use DHL Express, however we are unable to prevent label purchase based on address type so please be thoughtful when completingtransactions in Shippo.

Why is therethis restriction?Currently Russian customs authorities have a restriction on dutiable shipments sent to private individuals.

What does this mean?Almost any product subject to tax and duties being sent to a private individual in Russia will be held and inspected by customs. This can take days or weeks and each shipment is examined withextraordinary scrutiny in an effort to improve the accuracy of accompanying shipping documentation.

Even after this process has taken place, there is still no guarantee that the package willbe shipped out. In the event that itisn'tshipped out, it will often be returned to sender, forcing the merchant to pay for the return shipping.

What shipping alternatives are there?You may still use USPS's international options for these type of shipments.

Connecting Your Australia Post Account

To connect Australia Post to Shippo, you need to have a business credit accountwith them, as well as a parcel contract. Minimum volume requirements applywith a typical requirement of 1,000+ shipmentsper yearand you can apply for a business credit account here: http://auspost.com.au/business-solutions/open-a-business-credit-account.html

Once you have your business credit account, you can find further details on how to apply for a parcel contract (if youdon'talready have one) here: http://auspost.com.au/business-solutions/high-volume-parcel-contracts.html

To get access to Australia Post shipping services (via a suite of APIs), you need to register your interest for Shipping and Tracking at the Australia Post Developer Centre: https://developers.auspost.com.au/apis and then click on Register your interest today under the "Shipping and Tracking" snippet.Once you've done this, Australia Post will send an invitation email and instructions on the steps to follow to set up your API key. In Shippo you will need to enter the following:The Australia PostAccount Number, this is the charge account number associated with your parcel contract.It must be entered as a 10 digit numberin a format like: 00079xxxxx (10 digits, numbers only).

The Australia PostAPI Key, which is the corresponding API Key. The API key format for Australia Post is something like: a0fe680d-e298-46c7... (36 characters, numbers and letters, including hyphens).

The Australia PostPassword, which is the secret you entered when you created your API key. Your Australia Post password isnotthe password you use to log into the Australia Post Developer Centre.

What Australia Post Services does Shippo Support?

We support shipments originating from Australia and the following territories to anywhere in Australia or internationally:

Ashmore and Cartier Islands

Australian Antarctic Territory

Norfolk Island

Christmas Island

Cocos (Keeling) Islands

Coral Sea Islands Territory

Heard and McDonald Islands

We support the following service levels:

All domestic and international services

Return labels

We do not support the following:

Extra Service: Cash-on-delivery

Extra Service: Carrier insurance "Extra Cover"

Locations

Parcel Templates

To use Purolator in Shippo, youwill need to register on their Resource Center website and request a Production Key using the link below. You will be provided with a Production Key, Production Key Password, and an Account Number.

Purolator E-Ship Web Services Registration

Once registered, click on the "Ready for Production" button and follow the instructions on how to request the key (select the option: I'm integrating Purolator E-Ship Web Services into a website or application thatwon'tbe re-sold.).

Once done, youwill receive an email withyour Production Key. Your Production Key will not be active immediately. As explained in the email, you should receive a call from Purolator within the next few days to activate it. If you do not hear from them you can reach them at1-800-459-5599. Once activated, it will be ready to use in Shippo.

Please follow the steps to connect here Carriers Supported by Shippo.

If you already have an account with CDL:

Shippo supports CDL connections via our API only. If you do not use our API and only use the web application you will not be able to connect your account.

To connect via the API you must make a POST call to our /carrier_accounts endpoint.

Example:

{

"account_id": "NNNN",

"active": true,

"carrier": "cdl",

"parameters": {

},

"test": false

}

If you do not have an account with CDL:

If you don't yet have an account, please complete this form. Shippo will ensure your information is passed on to the appropriate person at CDL and you receive the appropriate pricing.

Once your agreement is active with them and you have an assigned account number, please follow the step above to connect your account with Shippo.

Delivery areas for CDL:

(Full list of serviced zip codes is attached below)

Zone 1 and Zone 2:

Service Levels supported by Shippo and CDL:

Shippo currently only supports CDL's Next Day Delivery service level.

Note:Return labels and label cancellations are not currently supported.

The password that you use to connect OnTrac with Shippo is not that same as what you use to log in to their website. You'll need to get what's called an API password from them.

Since this is private and sensitive information, there's no way for us to get this for you - you will have to email [email protected] or call them at 877-225-6837. You should provide them with your account number so they can issue you an API password.

Also, Ontrac service level restrictions are enforced in Shippo. This means if you enter dimensions outside of a specific service level, you will not be able to see rates for that shipment type. Below is a list of the service levels, and their restrictions:

Carrier's Name

Description

Restrictions

Delivery Estimation

Ground

Next-day and 2-day delivery by end of business day

Max weight: 150 lbsMax length: 72"Max width: 72"Max height: 72"

Length + 2x(width+height): cannot exceed 130"

Next-day and 2-day delivery by end of business day

Sunrise

Delivered by10:30am;Saturdaydelivery by2pm

Max weight: 150 lbsMax length: 72"Max width: 72"Max height: 72"

Length + 2x(width+height): cannot exceed 130"

Delivered by10:30am;Saturdaydelivery by2pm

Sunrise Gold

Delivered by8am;Saturdaydelivery by12pm

Max weight: 150 lbsMax length: 72"Max width: 72"Max height: 72"

Length + 2x(width+height): cannot exceed 130"

Delivered by8am;Saturdaydelivery by12pm

If you have any trouble, please contact us.

To connect AxleHire as a carrier with Shippo, you must first start an account with AxleHire. Please complete this form to do so. Shippo will share this information with the appropriate person at AxleHire and ensure you receive the correct Shippo rates.

AxleHire currently services the following markets:

Los Angeles/Southern California

San Francisco/Northern California

Phoenix

Las Vegas

Portland

Seattle

A full list of zip codes they service may be downloaded below.

Connect your Canada Post account to Shippo to see rates and purchase labels. To connect, you first need your Canada Post API Username and API password.

Create a Canada Post API Username and API Password

Connect your Canada Post Account to Shippo

How do I contact Canada Post Customer Service?

Canada Post Label Fees

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Create a Canada Post API Username and API Password

In order to automate your Canada Post shipments, you need to create a Canada Post API Username and Password by following the instructions below.

1. Go tothe Canada Post Developer Program website and click "Sign in."Note:You need to have a Canada Post account for this to work. If youdon'thave one, you can register with them by clicking Sign up.

2. If you have never accessed the Developer Program website, a License Agreement may be shown to you. Click on the green button, Agree and continue.

3. Click on the blue button labeled Developer program on the left-hand side at the top of the vertical button menu. Then you will see an overview of your API keys.

4. Now, one after the other, copy first the API username (the left, before the colon) and then the API password (the right, after the colon) and paste them into your Shippo account in your Carrier settings.

Please note thatCanada Post has different credentials, depending on whether you want to use your account in test mode (Development) or in production (Production). When in Test Mode in Shippo, you'll need to use your "Development" credentials and to see live rates, you'll need to use your "Production" credentials.

Connect your Canada Post Account to Shippo

After you have the API Username and API Password, you can connect Canada Post to Shippo following the steps here: Connect Your Own Carrier Account.

Canada Post will bill you for postage purchased using your Canada Post account in Shippo.

The exception to this is the eBay-provided Canada Post account. See more details here: Using Shippo for eBay Canada Shipping.

How do I contact Canada Post Customer Service?

For issues pertaining to Canada Post, you can find answers to your commonly asked questions here.You can also reach out to them via Twitter using their username @canadaposthelps. They also take support inquiries via support tickets and via phone. They operate dozens of phone numbers depending on the type of inquiry and depending on whether you have a Personal or Business account so the best way to determine which number to call is to use their selector.

Canada Post Label Fees

Canada Post may return a higher than expected rate for a lightweight package if it is large or bulky because they use the Volumetric Equivalent weight. Alternately, smaller but heavy items will also be impacted by this policy because in that case they will use the item's actual weight.

When shipping via Canada Post, Shippo will submit the weight and dimensions of your package to Canada Post, and the returned rate will be either the greater of the actual weight of the package, or what Canada Post calls the Volumetric Equivalent of Actual Weight (VE). You can read more about how they determine a package's Volumetric Equivalent here.

The best practice to avoid unforeseen surcharges after shipment is to submit the most accurate weight and dimensions possible when generating your labels.

To make purchases in Shippo, you must have a default payment method saved for your account. You can set this up on the Billing Tab.

Payment Options

Saving Your Payment Method

Changing Your Default Payment Method

Replacing or Deleting a Payment Method

Billing FAQs

Navigate to the Billing Tab by clicking on Settings and then Account on the left navigation panel in the web app. Then, click on Billing along the top menu.

Contact Support

_____________________________________________________________________________________________________

Payment Options

We accept the following payment methods to pay for your purchases in Shippo:

traditional Credit Cards

traditional Debit Cards

PayPal accounts

ACH direct billing

You must have one of these saved on the Billing Tab of your Shippo account to make a purchase.

Note: We do not accept pre-paid credit cards, pre-paid debit cards, cards that can be reloaded, or gift cards for payments in Shippo.

Saving Your Payment Method

To save a Credit or Debit card, click on the Add Credit Card button

To link your PayPal account, click on the Authorize button under the PayPal icon

To connect your bank account to Shippo for ACH direct billing, please Contact Support

Your default payment method will be marked by a checkbox in a circle

Changing Your Default Payment Method

You may save more than one type of payment method to your Shippo account; however, purchases will always be charged to the default payment method at the time the invoice is generated see Billing FAQs.

To change your default, you can click the white circle of your preferred payment source

You'll need to have more than one payment source saved to see the white circle

If you switch to a credit card or PayPal account for billing and wish to switch back to your bank account under ACH Billing, please

Replacing or Deleting a Payment Method

To delete any saved payment method for your Shippo account, you will need to replace it with a new card or account.

To save a new credit or debit card, click the Update card button

To save a different PayPal account, click on the Update PayPal button