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Sitel Group Claimed Company
With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved... read more
Sitel Group Company Culture
Mission, Vision, & Values
We believe every organization can build stronger brand engagement and drive long-term business growth by unlocking the power of customer experience (CX). Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.
Sitel Group Culture At a Glance
1773 employees at Sitel Group have reviewed Sitel Group across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 1773 Sitel Group employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Sitel Group are generally satisfied with their total compensation at Sitel Group, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Sitel Group are extremely happy with their team. 1773 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Sitel Group are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Sitel Group believe the environment at Sitel Group is positive. Most Participants believe the pace of work at Sitel Group is comfortably fast. About 54% of the employees at Sitel Group work 8 hours or less, while 5% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Sitel Group are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Sitel Group News
Conversation at HeART, MAXhub Paris - Stéphane Cellier
May 18th, 2022May 17th, 2022May 19th, 2022
Check out the video to learn more about how Stéphane started his professional career as an artist, why the idea of conversation inspired him and the meaning behind his artworks at our MAXhub in Paris.
The Benefits of Working in Customer Service
May 11th, 2022May 10th, 2022May 12th, 2022
Do you want to learn more about the benefits of working in customer service? Watch the replay of our live session, get to know the real us and the value we can bring!
https://sitel.life/CustomerService
Companies That Are Great Places to Start a Career
May 4th, 2022May 3rd, 2022May 5th, 2022
We are passionate about enabling people to Learn, Lead & Grow. With a career at Sitel Group, you have the opportunity to make a difference in people’s lives every day.
Check out the full article: https://www.comparably.com/news/companies-that-are-great-places-to-start-a-career/
Companies That Are Great Places to Start a Career
Why should someone start their career at your company? Uber is the perfect place to start and grow your career because we believe in learning by doing, where early-career professionals can grow as they go under the mentorship of industry experts and leaders. Go-getters eager for growth are valued, trusted, and challenged to drive innovation … <a href="https://www.comparably.com/blog/companies-that-are-great-places-to-start-a-career/" class="more-link">Read full-story <i class="cm cm-right-chevron"></i></a>
A Day in the Life
A Day in the Life
Sitel Group employees generally work 9.2 hrs a day
Work Hours
A Day in the Life
Employees at Sitel Group report the work pace is comfortably fast
Work Pace
A Day in the Life
94% of Sitel Group employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Sitel Group employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
75% of Sitel Group employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Sitel Group employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
90% of Sitel Group employees call their work environment positive
Environment
Let Sitel Group Know You Want To Work There
Tell Sitel Group you're interested in working at the company, while keeping your personal identity anonymous. Comparably will give Sitel Group the opportunity to hire you. When there's a job opening that's a fit we'll make the match happen.
Curious about what work's like at Sitel Group?
Anonymously Ask Sitel Group Employees Any Question
Anonymous Q&A with Sitel Group EmployeesMost Recent Q&A
If you could make changes, how would you improve the culture at Sitel Group?
Always pressurise employees to work overtime.You have to work No options or quit job
Worst project ever - Trainline at Hyderabad
What are you most excited about working at Sitel Group?
nothing. Employees at call centers are spoken about in a condescending way and as an employee you are being treated as a cog, no feedback...
What are your coworkers at Sitel Group like?
mostly good people
What should I wear for an interview at Sitel Group?
a robe, stay home , don't waste your time interviewing with this company on the verge of bankrupcy
What do people at Sitel Group think about the CEO? What do they do well and what can they improve?
I have no opinion about the CEO
How helpful was your Marketing team when you were first hired at Sitel Group?
Not so much. I had to search out who does who and the onboarding meant that a manager flew from Colorado and sat with me for about a day...
If you could make changes, how would you improve the culture at Sitel Group?
Always pressurise employees to work overtime.You have to work No options or quit job Worst project ever - Trainline at Hyderabad
What are you most excited about working at Sitel Group?
nothing. Employees at call centers are spoken about in a condescending way and as an employee you are being treated as a cog, no feedback...
What are your coworkers at Sitel Group like?
mostly good people
What should I wear for an interview at Sitel Group?
a robe, stay home , don't waste your time interviewing with this company on the verge of bankrupcy
What do people at Sitel Group think about the CEO? What do they do well and what can they improve?
I have no opinion about the CEO
How helpful was your Marketing team when you were first hired at Sitel Group?
Not so much. I had to search out who does who and the onboarding meant that a manager flew from Colorado and sat with me for about a day...
Gender Score How positively women rate their overall experience at Sitel Group
Sitel Group currently ranks in the Top 5% of similarly sized companies on Comparably
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Diversity Score How positively minorities rate their overall experience at Sitel Group
Sitel Group currently ranks in the Top 5% of similarly sized companies on Comparably
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eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
52
eNPS Score
| 64% | Promoters |
|---|---|
| 24% | Passives |
| 12% | Detractors |
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Let Sitel Group Know You Want To Work There
Sitel Group Competitors Video
Sitel Group vs Competitors
- 1st
TaskUs87 / 100 - 2nd
Concentrix84 / 100 - 3rdSitel Group82 / 100
- 4th
TTEC78 / 100 - 5th
Alorica78 / 100
Perks & Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Office Perks
- Work From Home Policy
- Unique Office Space
- Company Social Outings
Featured Press for Sitel Group
Featured Articles
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