Sitel Group Claimed Company
With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved... read more
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EMPLOYEE
PARTICIPANTS
1773
TOTAL
RATINGS
51427
...

Sitel Group Company Culture

Mission, Vision, & Values

We believe every organization can build stronger brand engagement and drive long-term business growth by unlocking the power of customer experience (CX). Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

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Sitel Group Culture At a Glance

1773 employees at Sitel Group have reviewed Sitel Group across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 1773 Sitel Group employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Sitel Group are generally satisfied with their total compensation at Sitel Group, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Sitel Group are extremely happy with their team. 1773 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Sitel Group are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Sitel Group believe the environment at Sitel Group is positive. Most Participants believe the pace of work at Sitel Group is comfortably fast. About 54% of the employees at Sitel Group work 8 hours or less, while 5% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Sitel Group are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
Sitel Group employees generally work 9.2 hrs a day
Work Hours
A Day in the Life
Employees at Sitel Group report the work pace is comfortably fast
Work Pace
A Day in the Life
94% of Sitel Group employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Sitel Group employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
75% of Sitel Group employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Sitel Group employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
90% of Sitel Group employees call their work environment positive
Environment

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Anonymous Q&A with Sitel Group Employees

Most Recent Q&A

If you could make changes, how would you improve the culture at Sitel Group?

Asked to all employees at Sitel Group

  • Always pressurise employees to work overtime.You have to work No options or quit job Worst project ever - Trainline at Hyderabad

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What are you most excited about working at Sitel Group?

Asked to all employees at Sitel Group

  • nothing. Employees at call centers are spoken about in a condescending way and as an employee you are being treated as a cog, no feedback...

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What are your coworkers at Sitel Group like?

Asked to all employees at Sitel Group

  • mostly good people

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What should I wear for an interview at Sitel Group?

Asked to all employees at Sitel Group

  • a robe, stay home , don't waste your time interviewing with this company on the verge of bankrupcy

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How helpful was your Marketing team when you were first hired at Sitel Group?

Asked to the Marketing Department at Sitel Group

  • Not so much. I had to search out who does who and the onboarding meant that a manager flew from Colorado and sat with me for about a day...

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Gender Score How positively women rate their overall experience at Sitel Group

top 5% Gender

Sitel Group currently ranks in the Top 5% of similarly sized companies on Comparably

Diversity Score How positively minorities rate their overall experience at Sitel Group

top 5% Diversity

Sitel Group currently ranks in the Top 5% of similarly sized companies on Comparably

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 5%Top 5% of Similar Size Companies on Comparably
52
eNPS Score
64%Promoters
24%Passives
12%Detractors

Sitel Group Culture Video

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Sitel Group Competitors Video

Sitel Group vs Competitors

  1. 1st
    TaskUs
    87 / 100
  2. 2nd
    Concentrix
    84 / 100
  3. 3rd
    Sitel Group
    82 / 100
  4. 4th
    TTEC
    78 / 100
  5. 5th
    Alorica
    78 / 100
See All Competitors

Perks & Benefits

Health & Wellness
Dental Insurance
Vision Insurance
Health Insurance
Life Insurance
Paid Time Off
PTO / Vacation Policy
Paid Holidays
Financial Benefits
401K / Retirement Plan
Office Perks
Work From Home Policy
Unique Office Space
Company Social Outings
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