Smule FAQs

Why should I subscribe?

As VIP, you gain access to the following perks in Smule:

A third party ad-free experience (you may still see Smule ads)

A truly global songbook with more than 2 million songs (and more added daily!)

Start any song and enable other singers to join your collab!

Use VIP FX to enhance your vocals and video

No Archive limit on your profile

Customize your profile

How do I subscribe to VIP?

There are three ways to gain VIP access to Smule:

Purchase VIP on iTunes

Purchase VIP in Google Play Store

Purchase VIP on Smule.com

How do I sign out of my account in the Smule app?

Currently there is no way to sign out of an account from within the app, unfortunately. If you need to change accounts, you'll need to delete and reinstall the app.

The Gifting feature allows you to send and receive GIFs, in order to show your appreciation to friends and family, while using the Smule platform and creating music together!

Using this feature you can appreciate fellow singers, encourage and reward awesome performances, and make new friends.

In order to get coins which you can later use to buy gifts, you need to navigate to your profile, click on the icon positioned at the bottom right side of your cover photo area, and choose an offer. Alternatively, if you still do not have coins, but you click on the gift icon below a performance, the app will guide you to the same screen, where you can purchase coins.

Once you choose how many coins you would like to get, click on the "Buy" button, and proceed with the action.

You can also find some free GIFs which you can send, visualized at the beginning of the Gifts list. Limits may apply.

Please note that when you are sending a gift, you need to click on the avatar of the recipient(s). In case you are one of the participants of the performance to which you are granting the gift, and you do not wish to send a gift to yourself, make sure to deselect your avatar, otherwise you will send the gift to each account that has a tick mark next to their avatar.

In case the "Send" button is grayed out, it is possible that no recipient is selected. To proceed further, select at least one recipient.

For more information, please check the video below.

Thank you for being a part of our platform!

What are Plays?

Plays allow you to try different songs in AutoRap.

Each time you AutoRap, 1 Play gets deducted from your balance.

You can earn Plays for free by completing offers, or you can subscribe to an All Access Pass and receive unlimited plays!

How do subscriptions work in AutoRap?

With the All Access Pass in AutoRap, you pay one low weekly, monthly or annual price to gain unlimited plays for the duration of your subscription.

I Thought This App Was Free??

We give you one song - Turkey Burgers - that is ALWAYS FREE! So you can AutoRap anytime without using Plays at all.

Why Does AutoRap Use Plays?

Plays let you explore LOTS of different songs. That way, with the same amount of money you would normally pay for 1 song, you can try lots of DIFFERENT songs.

Can I Buy Songs?

In AutoRap, you do not need to buy a song. You already have access to all songs through Plays. You simply use 1 Play each time you create a new AutoRap, or Re-AutoRap, or you can subscribe for Unlimited Plays. With Plays, you never get stuck with any one song, so you get more for your money!

What If I Dont Want to Spend Money?

You can earn Plays for free by tapping Unlock All Songs at the bottom, and then tapping the gray Earn Free Plays button

I completed an offer but did not get my Plays. Help!

Offers are managed by Tapjoy, and sometimes they take a few moments to arrive. Butdon'tworry, the rewards are coming! Try closing out of the app and re-opening if youdon'tsee your rewards come after a few moments. Please contact Tapjoy support, and they will help you retrieve your offers. You can contact them here.

What if I want to upgrade my All Access Pass?

You can manage your subscription at any time through iTunes and change your type of subscription. See this link for a step by step guide.

Can I use my All Access Pass with multiple devices (phone, tablet etc)?

As long as you are signed into the same Smule account, your All Access pass will work on any number of iOS devices.

I made a new Smule account. Can I still use my All Access Pass?

If you need to create a new Smule account for any reason, you can use the Restore button on the purchase page to associate your All Access Pass with your new account.

In the unlikely case that you are unable to restore your All Access Pass via the App Store, you can unsubscribe by following the instructions above and re-purchase your All Access Pass to clear the association with other accounts.

When will my subscription renew?

Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.

Account will be charged for renewal within 24-hours prior to the end of the current period at the cost of the chosen package.

When will my trial subscription convert to a paid subscription?

A trial subscription automatically converts to a paid subscription unless auto-renew is turned off at least 24-hours before the end of the trial period.

Your account will be charged for renewal within 24-hours prior to the end of the trial period at the cost of the chosen package.

What if I want to cancel my trial subscription before it converts to a paid subscription?

You can turn off the auto-converting trial subscription at any time through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098. You will be unsubscribed after your trial subscription period has expired. You can not cancel the current active trial subscription period.

What if I want to unsubscribe?

You can turn off the auto-renewing subscription at any time through iTunes. See this link for a step by step guide.

You will be unsubscribed after your current subscription period has expired. You'll continue to be able to access your music during the current active subscription period even after you've unsubscribed. Once your subscription expires, you will lose your unlimited access.

I just logged into an existing account, but lost the Smoola, songs, and achievements that I earned before I logged in. What happened?

Unfortunately, Smoola, songs, and achievements earned while registered as a Guest don't follow you into an existing account. We apologize for the inconvenience.

How do subscriptions work in Magic Piano?

With the All Access Pass in Magic Piano, you pay one low weekly, monthly or annual price to access ALL of the songs and instruments in the app - that's over 1000 songs and new songs are being added weekly! Play them as many times as you like and enjoy the perks of being a VIP subscriber!

Where do I find the subscription options in Magic Piano?

Simply click the Smoola currency at the lower right of the app and the options for subscriptions will pop up. Choose the one thats right for you and start jamming!

What if I want to upgrade my subscription?

You can manage your subscription at any time through Google Play and change your type of subscription. See this link for a step by step guide.

What if I want to unsubscribe?

You can turn off the auto-renewing subscription at any time through Google Play. See this link for a step by step guide. You will be unsubscribed after your current subscription period has expired. You can not cancel the current active subscription period. Once your subscription expires, you will no longer be able to play songs you downloaded while you were a subscriber. You can still purchase songs using Smoola, and any songs you purchased with Smoola before subscribing will remain available to play.

When will my trial subscription convert to a paid subscription?

A trial subscription automatically converts to a paid subscription unless auto-renew is turned off at least 24-hours before the end of the trial period.

Account will be charged for renewal within 24-hours prior to the end of the trial period at the cost of the chosen package.

What if I want to cancel my trial subscription before it converts to a paid subscription?

You can turn off the auto-converting trial subscription at any time through Google Play. See this link for a step by step guide: https://support.google.com/googleplay/answer/2476088

You will be unsubscribed after your trial subscription period has expired. You can not cancel the current active trial subscription period. Once your trial subscription expires, you will no longer be able to play songs you downloaded while you were a trial subscriber. You can still purchase songs using Smoola, and any songs you purchased with Smoola before subscribing to the trial will remain available to play.

How does the daily challenge scoring work?

Daily challenge scoring is tied to the timing and accuracy of how players interact with the notes on the screen. If you tap on the notes when they are exactly on the horizontal line of the screen (two-thirds of the way down), then you will earn the maximum number of points. You will earn fewer points if you tap on a note when it is further away from the horizontal line. The best way to get a high score is by building up a note streak, which creates a point multiplier which in turn gives you a better chance at ending up on the leaderboard. If you slow down the notes at the beginning, you will not be able to get the highest possible score since you will not be able to attain the highest possible point streaks.

What is Sing! Jams in Magic Piano?

Sing! Jams allows users to play piano with performances from vocalists in the Smule app, previously known as the Sing! app.

How do I find a Sing! Jams song?

You can find Sing! Jams songs in the songbook. These songs have a microphone icon to the left of their title.

Is there any way to save my Sing! Jams performance and share it with the rest of the world?

There is no way to share a Sing! Jams performance at this time, but we are definitely considering adding this feature in the future!

Im having trouble getting a song to load. What should I do?

Please check your internet connection and make sure youre online. If youre still having issues, please email support at [email protected].

How are Sing! Jams vocalists selected?

Sing! Jams vocalists are previous winners of Guitar Idol, which is a competition held in Sing! to pick default singers for the Guitar! app. To become a Sing! Jams vocalist yourself, simply check out the current Guitar Idol song selections, sing one of the songs, and hashtag the performance with #guitaridol. If you are chosen as a winner, you will be featured as the vocalist once we add that particular song to Sing! Jams.

How do I turn down the volume for the singers?

Simply pause and then move the slider to control the volume of the vocals.

How can I play the song without the singing?

In the pre-song screen where you select the difficulty of the song, you can toggle Sing! Jam vocals to OFF in the top left corner.

Songbook mode is awesome! How do I get more songs to play?

All the songs in Magic Piano can be purchased using Smoola, Smule's virtual currency. Free Songs are added to the app every week so keep your eyes peeled. Learn more details about Smoola here.

Will Magic Piano work on my Android device?

We have made every effort to support as many devices as possible, but due to the large variety of Android devices out there it is impossible to test every one. Since the installation of the app and a part of the content is free, we encourage you to try it out and let us know if there are issues!

Why can't I install Magic Piano on my Galaxy S II (or other Android device)?

For some devices where we know there are issues, we have restricted installs for now. For example, the Samsung Galaxy S II has audio bugs in the phone itself that make the Magic Piano experience... well, not so magical. However, Android hardware and software are constantly improving so if we are able to support some of these devices in the future we absolutely will!

Why Can't I Hear All the Notes on My Sony Xperia Device?

Upgrading your Sony Xperia device to Android 5 or above will make every note play in Magic Piano.

Can I use Smoola that I purchased on the iOS App Store, Google Play or Amazon Appstore on any device?

We love that you have tried multiple versions of Magic Piano, but you are not currently able to share currency across platforms or apps. All versions of the app downloaded from the same source will share songs an smoola if you sign in to your account!

How do I log in with Facebook?

First you need to already have a Facebook account. Click the cloud icon on the top left corner to bring up the slide-out menu bar. Click on your user name, and then click Connect to Facebook. You will be asked to confirm your credentials and give permission.

Hey, my songs and Smoola are gone! I only see the original three free songs what's going on?!

There are two things that could be happening.

You were logged out and went offline, the app couldn't get your songlist, so it shows a default list. When you get back online log in and your songlist should come back.

You were logged out or you logged in while our servers were down. You will have to wait till we can get them back up, then log in again and your songlist should come back.

If you were logged in while offline, or logged in while the servers were down, you can still play any and all of the songs that you own and are downloaded.

Not all the notes respond when I play three- or four-finger chords.

Some touch screens are more sensitive than others. For many screens, spreading your fingers out slightly will improve detection of individual touches.

I'm having trouble playing with more than two fingers. What do I do?

The capabilities of touch screens differ from device to device. If your device is capable of using more than two fingers and you still have trouble, it may be possible you have some sort of system "gestures" enabled.

Many HTC devices, for example, come with "HTC Gestures" enabled by default, which can basically prevent any other app from using three- or four-finger input. You should be able to check your device settings for these and disable them to use Magic Piano fully. (They'll likely be in "Display/Keyboard" settings.)

Some of the buttons look too big or too small on my device.

Because there are so many different sizes of Android screens, some assets may appear stretched or compressed on some phones. As we release updates, we will include fixes for many of these.

What are all these permissions you're asking for?

Android helpfully informs you of all the features of your phone that an app can access, however it's not always clear why. Read on for a description of exactly what Magic Piano does with each of these permissions.

In-app Purchases

You have the option to purchase a subscription within the app. You do not have to make any in-app purchases to use the app.

Device & App History

This information helps us troubleshoot any potential bugs and issues with the application.

Identity

This allows you to sign in with your Google+ account if you have one.

Location

When you share songs, they appear on a globe and we use this to determine where to place them. Your exact location will never be revealed. Also, we pay attention to what countries (and in some cases, states) our users are coming from so we can make sure our app is optimized for the needs of our audience.

Photos/Media/Files

You can choose a photo from your Library to upload to your profile or save as your album art.

Wi-Fi Connection Information

Checks to see if your device can connect to a Wi-Fi network. This is needed to sign in to your Smule account and download new songs!

Device ID & Call Information

We use this to create a unique, non-personally identifiable ID for each device which helps us to administer, troubleshoot and improve the app services.

Is there a privacy policy?

You can find Smule's privacy policy here.

Can I use my All Access Pass with multiple devices (phone, tablet etc)?

As long as you are signed into the same Smule account, your All Access pass will work on any number of Android devices.

I made a new Smule account. Can I still use my All Access Pass?

If you need to create a new Smule account for any reason, just sign in to that account on a device where you are signed into Android/Google Play with the subscribed google account.

In the unlikely case that you are unable to restore your All Access Pass via Google Play, you can unsubscribe by following the instructions above and re-purchase your All Access Pass to clear the association with other accounts.

How do I subscribe?

Tap on the All Access Pass banner at the top of the Songbook. You will be prompted to select a subscription period. Afteryou'vemade your selection, you may need to verify your Google Play credentials to complete the transaction.

How do I manage my subscription?

You can manage your subscription through Google Play. See this link for a step by step guide: https://support.google.com/googleplay/answer/2476088.

How do I cancel my subscription?

To unsubscribe, simply turn off the auto-renewing subscription through Google Play. See this link for a step by step guide: https://support.google.com/googleplay/answer/2476088.

When will my subscription automatically renew?

Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen package.

Can I use my subscription with my iOS devices?

No. Purchases made directly through the Google Play Store will only enable VIP access on your Android devices.

Can I use my subscription with multiple Android devices (phone, tablet etc)?

As long as you are signed into the same Smule account, your VIP subscription will work on any number of supported Android devices.

I made a new Smule account. Can I still access my old subscription?

If you need to create a new Smule account for any reason, just sign in to that account on a device where you are signed into Android/Google Play with the subscribed google account.

In the unlikely case that you are unable to restore your VIP subscription via Google Play, you can unsubscribe by following the instructions above and re-purchase your VIP subscription to clear the association with other accounts.

How to delete your account:

To proceed with the deletion of your Smule account, please navigate to the following link: Submit a request and choose "Remove Smule Profile (Account Deletion)" from the drop-down menu.Then, fill out the form to start the process of account deletion.

*Please note that we will only delete an account associated with the email from which you sent your request.*

If you are emailing from an email address that is not the one associated with the account you want deleted, please send a new deletion request using the address linked to your Smule account, or change the email address used with the account to the one you are emailing from.

Deleting an account will not result in a subscription/recurring charges/trial being cancelled. You'll need to manage subscriptions made on iTunes (Apple) and Google Play (Android) through their system using the links below:

*iTunes:* http://support.apple.com/kb/HT4098

*Google Play:* https://support.google.com/googleplay/answer/2476088

To manage a subscription made on Smule.com instead of iTunes or Google Play, please log into your account here: https://www.smule.com/

Deleting your account is irreversible, and all content will be removed in the process, and cannot be restored. Content includes recordings created by others utilizing arrangements you uploaded to our systems.

How does the free trial work?

Try us free for 7 days! Youll gain the same VIP privileges as a subscriber. If you enjoy your free trial, do nothing and it will automatically convert to a VIP subscription at the end of the trial period.

How do I cancel my free trial?

You may cancel the free trial at any time through iTunes. See this link for a step by step guide: https://support.apple.com/kb/ht4098.

If you cancel your free trial, you will not be charged at the end of the 7-day free trial period.

Can you cancel my Free Trial for me?

No. Due to iTunes policy Smule has no access to any accounts in iTunes. All subscriptions have to be cancelled or managed by the owner of the iTunes account.

Whycan'tI start a free trial with my iTunes Gift Card?

Apple policy requires you to have a minimum balance equal to the cost of the initial purchase plus 1 renewal period on your iTunes Gift Card in order to use it to start a free trial or purchase VIP. You will need to increase your Gift Card balance.

Open Smule.com from your web browser.

Once you have a backing track that meets the requirements (see below), click on the Upload button located in the upper right corner.

Select the backing track from your PC. The upload itself shouldnt take longer than a few seconds.

Enter the title and artist of your song. If we already have it in our system, well suggest a match. Enter the genre and the mood of the song (required).

On the next screen, add the lyrics to the song by pasting them in the text field. On the right, you have the option to select which user should sing each lyric in a duet performance, by clicking on the tiles.

6. On the next and final screen, you will time your lyrics to the music. Tap the spacebar or click your mouse to indicate when the singer should see a given line on the screen. As soon as that line should appear, click it with your mouse or hit the spacebar. The speaker icon appears to show you what the singer would currently be singing.

When youre ready with timing the lyrics, click Save.

NEW! We have added an extra function when it comes to uploading songs to the songbook - you may now suggest which part of the song users can record a short seed of. You just need to select the lines you wish to be included inthe short seed and press 'Save'.10. All done! The song you uploaded can be located in your Smule account.

Uploading requirements:

Maximum file size: 20 MB, or recording length up to 10 minutesSupported formats: m4a, mp316 Bit, 44100 or 48000 Hz Sample RateMono or stereo files onlyMaximum compression: 64kbps (mono) and 128kbps (stereo)

What does it mean to get verified?

Smule verification is a program that makes sure the user is who they say they are.

For instance, if a user says they are a celebrity or a high profile user, the Smule verification process lets us check them out and, if everything is accurate and true, add a verification badge to their profile. This helps assure you and our other users that when you sing with a user with a Partner Artist badge or a Verified User badge they are who they say they are.

Think you are qualified to get verified?

Go to this link and fill out the form:

https://docs.google.com/forms/d/e/1FAIpQLSdderkzlf4ljzS7hwp9AHK94sz7rUNWuJsK6RXT0EiLXoaD4A/viewform

Can I participate in a LiveJam on Android?

Yes, LiveJam is available for Android, including LiveJam Duets!

How do I start a LiveJam?

In the Profile section, go to the LiveJam tab and tap the Go Live button. Or, at the top of your Feed, tap on your photo to start a LiveJam.

How do I find a LiveJam to join?

Just go to your Feed to find every LiveJam happening in your network. Or, tap Explore to find trending LiveJam sessions happening around the world. You can also view any users profile to see ifthey'recurrently in a LiveJam.

Can I participate in a LiveJam?

Totally! Onceyou'vejoined a LiveJam, just request the mic. Or, start your own!

Do I need to start my own LiveJam to participate?

Nope. Just join any LiveJam already in progress and request the mic.

How do I get on the mic?

Tap the microphone icon at the bottom of the screen to show youre available. Then wait for the mic to be passed to you.

Who can see me whileI'mon the mic?

Everyone in the LiveJam will be able to see you.

Are LiveJam sessions moderated by an admin?

Yes. The person who starts a LiveJam (the owner) has admin powers. They can remove people from the mic and ban users from the session. Owners may also delegate this power to other users.

Does an admin need to be present at all times?

Yes. If theres no admin, the LiveJam will automatically end. If a LiveJam owner needs to leave a session, they can keep it going by granting admin power to other users before leaving.

What can I do if someone is being abusive in a LiveJam?

If someone is breaking the Smule Community Guidelines, you can (and should) report them. To report a user, tap their image in the chat section of the LiveJam, tap the menu icon at the top right of the pop-up, and tap to report them. To report an entire LiveJam, go to the Info Screen for the LiveJam (swipe right from the main screen).

Do I need to be a VIP to participate in a LiveJam?

Yes, it is required to have a VIP status in order to start a LiveJam.

In case you are experiencing sync issues with the audio/video of your recording, please use the Vocal Match Slider, which is available at the performance review screen, visualized right after you have finished your recording.

Since Android devices have a wide variety of latency (lag), our slider allows for adjustment of a few hundred ms in either direction.

In case your voice is too slow, you can adjust the slider towards the direction that will move your voice earlier than where it previously was.

While moving the Vocal Match Slider, please continuously check the recorded audio by pressing play and adjusting the slider until the recording is synced. Once you are ready with the recording, click on the Continue button to proceed with the upload.

Bluetooth headphones may add latency to the signal which may cause sync issues. Please ensure that you are using wired headphones.

You can also try to uninstall the app, restart your mobile device and install it again afterwards. This will ensure that you have the latest version of the app. As long as you sign back in to the same account, all of your information should be restored.

In case you still have issues, please send us a link to your recording and a screenshot of the vocal match slider to [email protected]

How do I join a collab?

In the Songbook, tap on a song you want to sing. Then tap on View Invites. Youll see a list of invites to join a collab. Tap on the Join button to join a collab and start singing with someone else. When you join a collab, you are adding your voice to other previously recorded singers.

How do I start a collab?

From the Songbook, tap on a song you want to sing. (Some songs will require you to subscribe to VIP or watch a short commercial.)

After you select a song, tap either Duet or Group:

Duet: When you start a duet, another singer can add his or her voice to yours and create an awesome new recording thats showcased on both your profiles. Theres no limit to the number of singers who can join your duet.

Group: When you start a group, many different singers can join you, and the result will be one giant collab that grows and evolves over time. Who knows, you may end up with more than 100 singers on your collab!

How do I invite other singers to join my collabs?

If your collab is set as public, you can choose to invite all your followers; they will see your invite in their invites notification list. After saving, you have the option to send invites personally via message to other singers or to your existing group chats. Singers you invite personally will receive a chat message from you with a link to the invite. Afteryou'vesaved your collab, it will show up under the Invites tab on your profile. From there, you can invite additional singers to join you later by tapping the Invite Singers button.

Why doesnt my invite show up when I tap the View Invites button to join a collab?

To provide singers better information for choosing a collab to join, we only display public invites from singers who have a profile picture. To make sure yours show up, make it public and upload a profile picture.

How do I subscribe?

Visit Smule.com and click on Get VIP. Then, follow the instructions, submit your payment information, and confirm your subscription.

How do I manage my subscription?

You can manage your subscription on Smule.com. Simply sign in to your account and visit the Account page.

How do I cancel my subscription?

You can manage your subscription on Smule.com. Simply sign in to your account and visit Account Settings. Then, follow the instructions and click Cancel. We will continue to grant you the benefits of VIP until the end of your subscription period. After that, the subscription will not renew.

When will my subscription automatically renew?

Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen package.

Can I use my subscription with Android devices?

Yes. This plan will give VIP access to Smule on iOS and Android.

Can I use my subscription with multiple iOS devices (iPhone, iPad, etc.)?

As long as you are signed into the same Smule account, your subscription will work on any number of supported devices, including both iOS and Android platforms.

If I buy a Smule VIP subscription directly on Smule.com, will it replace or automatically cancel my existing VIP subscription on iOS?

No. Starting the Smule VIP subscription offered on Smule.com will not automatically cause the existing subscription to be canceled. We strongly recommend you cancel your VIP subscription on iOS before purchasing the Smule VIP subscription offered on Smule.com to avoid being charged multiple times for the same VIP access.

Whydon'tI have VIP access in the app after purchasing a Smule VIP on Smule.com?

Generally, VIP access is granted immediately upon purchase. Occasionally, some users may experience a slight delay. If this happens to you, please close and restart the Smule app. Lastly, please make sure the account you purchased VIP for matches the account you are using in the Smule app.

I accidentally bought a Smule VIP subscription for the wrong account. What can I do?

Please contact Smule support and well help you resolve this.

What payment methods are supported on Smule.com?

We support prepaid, credit, or debit card from the following brands: Visa, MasterCard, Discover, American Express, JCB, and Diners Club.

Why was my payment rejected when I tried to purchase a Smule VIP on Smule.com?

Please make sure thatyou'veinputted in the correct card number, expiration date, and CVV. For prepaid and debit cards, the most common decline reason is lack of funds. So please ensure that your card has the necessary balance for purchase. From time to time, your card issuing bank may place a hold on the payment if it does not recognize the merchant requesting the charge. If all else fails, please contact your card issuing bank to approve the transaction and request whitelisting of Smule.com as merchant.

What types of customization can I make to my profile as a VIP?

When you subscribe to VIP, you have the option of customizing your profile. This includes adding a cover photo, adding a display name, choosing a color theme, pinning a recording, and displaying @mentions as avatars.

Video how to customize profile on Android:

Video how to customize profile on iPhone:

Why do I see other singers avatars on some profiles? How can I get avatars to show up on my profile?

Simply toggle Display @Mentions in the settings page to enable this option. Any user that you @mention in your bio will automatically appear as an avatar on your custom profile.

Why are some profiles colorful? How can I make my profile look this way?

On your profile, tap the paintbrush icon to add a cover photo and choose a color theme.

What is the additional name that appears above some singers usernames?

The display name gives you an opportunity to customize your profile further by showcasing your real name or group affiliation. To update your display name, find the Display Name field on the settings screen.

To cancel your subscription you must cancel from the platform that you purchased on.

The below video is showing how you can cancel your subscription purchased via iTunes.

If you have purchased your subscription via Play Store or Smule.com - please check the respective article and video for it.

*Please be advised that subscriptions purchased via iTunes/Google play will not be displayed in your Smule profile, they can be managed only via the respective iTunes/Google play account.

To cancel subscription via iTunes:

Open theSettingsapp

Find and selectiTunes & App Store

Tap on yourApple ID

Then tapView Apple ID(log-in if necessary)

Scroll down and tapSubscriptions

SelectSmule

TapCancel Subscription

A confirmation box will appear, clickConfirm

In case you have any questions, you can always contact the support by clicking on "Submit request"

Who can add a song to Smules Songbook?

Anyone with a Smule account can add a song to the Songbook. If youdon'thave one, you can sign up at www.smule.com or download any of our apps and register there.

How do I add a song to the Songbook?

You first need a backing track of your song that doesnt include vocals. For more details on the kinds of files you can upload, see"Ican'tupload my file. Why not?"below.

Once you have that, sign into your Smule account at www.smule.com and click the green Upload button at the top right.

Click the Songbook option on the right.

Select and upload your backing track. Again, it shouldnt include vocals so singers in the app can sing over it.

Enter the title and artist of your song. If we already have it in our system, well suggest a match.

On the next screen, enter additional information to help other users find and select your song.

If youd like to include lyrics, make sure that option is turned on and go to the next screen.

Enter the lyrics for your song. Then, you can choose which lines belong to which singing part for duets and groups. You can specify two parts for duets and between three and eight for groups; if you set duet parts without group parts, Smule will automatically adapt your duet parts for group singing, too.

On the next and final screen, you will time your lyrics to the music. Tap the spacebar or click your mouse to indicate when the singer should see a given line on the screen. As soon as that line should appear, click it with your mouse or hit the spacebar. The speaker icon appears to show you what the singer would currently be singing.

Once youre done timing all the lines, click Save and your song will appear on your profile and in the Community section of Smules Songbook!

What's a backing track and how do I make one?

A backing track is a recording of a song with all the instruments, but no lead vocals. It usually includes drums, piano and/or guitar, synths, and bass. Many different recording programs allow you to create songs using built-in synthesizers and drum machines and to record yourself playing instruments.

A couple of our favorite inexpensive and easy-to-learn options are:

Stagelight by OpenLabs ( Windows, Android, macOS )

GarageBand by Apple ( macOS, iOS )

You'll need to convert any uncompressed .wav or .aiff files into .mp3 or .m4a before uploading (see "I can't upload my file. Why not?" below).

Can I add a song on my mobile phone or tablet?

No. You can only add a song on your desktop or laptop computer.

Can I see if the community is singing my song? What about other stats?

Yes! Log into www.smule.com and go to the Songs section of your profile. Click on the song you're interested in. On the right side of the page, you can see how many recordings users have made of your song. You can also see how singers have rated your song and what suggestions they may have for how you can improve it.

How can I edit a song I added?

First, log into the account you used to add the song. Then, go the Songs section of your profile and click on the song you want to edit. Next, click the Edit Song button at the top right of the page. After you've clicked this button, you'll find an option to delete your song, as well.

Can I add a song privately?

No. When you add a song to the Songbook, it's public for other singers to find and sing it.

How are songs that users add different from songs that Smule creates?

Users can time each line of a song's lyrics, whereas Smule's producers can time each syllable or word of the lyrics. In addition, Smule's producers add pitch lines to each song to tell singers which notes to sing throughout the song; this feature is not currently available for users adding songs to the Songbook.

Can I add a particular song I want to the Songbook?

Learn how to add your own songs to the Songbook here, and feel free to suggest any songs you'd like to see using our suggestion form.

Can I remove a song that I added to the Songbook?

You can delete your songs on Smule.com. First, sign in to your account and go to the Songs section of your profile. Next, click on the song you want to delete, and then click the Edit Song button at the top right of the song page. You will find an option to delete the song. This removes the song from the Songbook.

How can I learn more about the Songbook?

For more specific information about the Songbook, please visit the Uploading FAQ.

What's the difference between posting a freestyle and adding a song?

Use the freestyle option to post a recording that includes vocals. You can decide during the posting process whether you'd like to allow and invite other users to sing with you or not. When you're done, your freestyle will appear on your profile for other users to listen to.

Use the Songbook option to add a song to the Songbook using abacking trackthat does not include vocals. When you're done, your new song will appear in the Community section of the Smule Songbook for other users to sing.

For more information on posting a freestyle, see our FAQ page.

Ican'tupload my file. Why not?

First of all, please make sure that the file you are trying to upload meets our uploading requirements:

Maximum file size:20 MB, or recording length up to 10 minutes

Supported formats:m4a, mp3

16 Bit, 44100 or 48000 Hz Sample Rate

Mono or stereo files only

Maximum compression:64kbps (mono) and 128kbps (stereo)

How do I convert my file to an accepted file format?

Most Audio File Editors and Digital Audio Workstations will enable you to save your file in mp3 or m4a file formats. Paid programs such as Apple GarageBand, Adobe Audition, Reaper, Apple Logic Pro, Motu Digital Performer, Avid Pro Tools, Ableton Live, Propellerhead Reason will all allow this function, but although they are widely available, they may be too expensive and overpowered to purchase for this function alone.

A couple of greatFREEalternatives areVLCandAudacity(available for Windows, Mac, and Linux here: https://www.videolan.org/vlc/ and http://audacity.sourceforge.net/download/, respectively).

An excellent step-by-step guide for using VLC for this can be found here.

iTunesis also able to convert between these file types; theres an easy how-to guide here: http://support.apple.com/kb/ht1550.

Please note that to export mp3 files from Audacity, you will need to separately download and install the LAME mp3 audio codec, following the instructions found on the Audacity Wiki here.

And to export m4a files from Audacity, you will need to separately download and install the FFMPEG audio codec, following the instructions found on the Audacity Wiki here.

A more complete list of alternatives may be found here: https://en.wikipedia.org/wiki/List_of_audio_conversion_software

My file is too big. How do I make it smaller?

If your file is too big, youll have to try recompressing it with lower quality settings or shortening its duration with the above tools. Perhaps try a lower compression bitrate (96kbps instead of 128kbps, 48kbps instead of 64kbps) or, if youdon'tneed stereo (2-channel left and right), try saving as mono instead.

Verified on Smule? What does that mean?If you see a check mark next to persons name on Smule, you know their account has been verified. Whats that mean? It means that weve made sure they are who they say they are. There are actually two types of verification, and each has its own special check mark.

Types of Verification

Partner ArtistA Partner Artist check mark indicates the person is an official Smule partner artists, a professional artist who we collaborate with.

Verified AccountA Verified Account check mark indicates a verified account of a high-profile user. Generally, these are brands, celebrities, or others who are part of our ambassador program.

To cancel your subscription you must cancel from the platform that you purchased on.

The below video is showing how to cancel a subscription purchased via Play Store:

If you have purchased your subscription via Play Store or Smule.com - please check the respective article and video for it.

*Please be advised that subscriptions purchased via iTunes/Google play will not be displayed in your Smule profile, they can be managed only via the respective iTunes/Google play account.

To cancel subscription via Google play:

Open the Google Play Store app

Sign into thecorrect Google Account

Tap theMenubutton (three horizontal lines)

SelectSubscriptions

Then selectSmule

TapCancel Subscription

Follow the onscreen instructions

In case you have any questions, you can always contact the support by clicking on "Submit request"

Can I block somebody from contacting me?

You have the option of blocking a user from the user's profile. Once blocked, the user will not be able to comment on, join, love any of your performances, or message you in Smule app. To block a user, go to their profile in Smule app or on Smule.com. In their profile you will see a "..." menu (the three dots are vertical in the mobile app). Click the "..." menu and you will be given the option to block the user.

How do I unblock someone?

If you have already blocked a user,

On their Smule app profile, you will see an Unblock button. Tap it to unblock the user.

On their Smule.com profile, click the "..." menu, and you will see an option to unblock that user.

How can I report an abusive or offensive user?

As described above, you can block another user via their profile in Smule app or on Smule.com. If you believe the user is violating our Community Guidelines or engaging in harassment or offensive behavior, you can also report the user to us. After finding the user's profile, click the "..." menu, then select the Flag User option. An email template will be displayed which you can use to notify our support team of the offending user.

How do I add my real name to my account?

Log in to the Smule app or on Smule.com. Click on Settings, and youll have the ability to add your first name and last name. By adding in your first name and last name, youll allow others to find you by your name in addition to your username.

What is the difference between public and private when saving a recording?

When you save your recording, you choose whether to make the recording public or private. A public recording is discoverable and joinable by other singers while a private recording can only be seen and joined by singers you share it with.

How do I change the privacy and details of a recording Ive uploaded?

You can change the privacy and details of a recording thatyou'veuploaded. But you cannot modify another users collab thatyou'vejoined.

Inside the app: Select the recording from your profile. You can edit the privacy and details of your recording by tapping on the 3 dots icon at the bottom right of the screen and selecting Edit.

On Smule.com: Sign in to your account at Smule.com and click on the 3 dots at the bottom right of the album art of your recording. From there, you can modify your recording.

Why does the app take up so much space on my device?

As you sing, audio and video data may be stored in your cache to enable faster loading. You can clear the cache in the app by first going into Settings by tapping the gear icon at the top left of your profile screen. Then scroll all the way down and tap Clear Cache.

How do I improve the quality of my audio recording?

We highly recommend singing with headphones to ensure a high-quality recording experience. Without headphones, your devices microphone may pick up the songs backing track audio from the devices speakers, creating a garbled effect.

Is there a privacy policy?

You can find Smule's privacy policy here.

Why should I register for a Smule account?

Register or sign in to save your progress and create a profile. Become part of our global community and make music together. Listen to other users performances, leave them messages, and follow up and coming artists.

How does Smule choose the singers that are featured in Guitar?

After saving your vocal performance in Smule, use the hashtag #GuitarIdol in the song description to express your desire to be featured in Guitar. Your voice may be chosen for an upcoming song and you may also receive a bundle of goodies from us.

Can I recommend a song to be included in Guitar?

Every Monday, we run a survey in the songbook where fans can vote on the songs we should add to the songbook. You can use the survey to recommend a specific song! We welcome all of your suggestions and try our hardest to acquire the necessary licenses.

How often do you release new songs?

We release a handful of songs every week. Be sure to check back often to see whats new!

How do I become a VIP?

Get an All Access Pass in Guitar.

How does the All Access Pass work in Guitar! by Smule?

With a VIP All Access Pass, you pay one low weekly, monthly or annual price to access ALL of the songs and guitars in the app. There are over 200 songs in the app, with more added every week!

To become a VIP, go to the songbook screen and tap on the coin indicator next to the image of the guitar. Choose the subscription option that is best for you. Play the songs as many times as you like and enjoy the perks of being a VIP subscriber!

How do I change my All Access Pass?

You can manage your subscription at any time and change your type of subscription. For iTunes, please see this link for a step-by-step guide.

When will my subscription renew?

Your subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. The account will be charged for renewal within 24-hours prior to the end of the current period at the cost of the chosen package.

When will my trial subscription convert to a paid subscription?

A trial subscription automatically converts to a paid subscription unless auto-renew is turned off at least 24-hours before the end of the trial period.

Your account will be charged for renewal within 24-hours prior to the end of the trial period at the cost of the chosen package.

What if I want to cancel my trial subscription before it converts to a paid subscription?

You can turn off the auto-converting trial subscription at any time through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098. You will be unsubscribed after your trial subscription period has expired. You can not cancel the current active trial subscription period.

How do I unsubscribe?

To unsubscribe, you can turn off the auto-renewing subscription. For iTunes, please see this link for a step-by-step guide. You will be unsubscribed after your current subscription period has expired. You can not cancel the current active subscription period. Once your subscription expires, you will no longer be able to play songs you downloaded while you were a subscriber. You can still purchase songs using coins, and any songs you purchased with coins before subscribing will remain available to play.

I reinstalled Guitar and now my VIP status is gone! How do I restore it?

There are two ways to ensure that you can continue to use your All Access Pass when reinstalling or installing on multiple devices:

Create a Smule account by following the prompts within the app, and sign into the same account in all the Smule apps you own. This will ensure that all your player data - including songs, coins, shared songs and VIP status - will be tracked. You can also use your Smule account in Smules other apps including Smule, Magic Piano and AutoRap!

If youdon'thave a Smule account, ensure that your VIP pass is still active in iTunes. Then choose Restore All Access Pass on the Settings screen (look for the Gear icon in the upper right of the songbook page). Enter the password to your Apple account when prompted, and Guitar! will check with Apple to verify your pass. We highly recommend creating a Smule account as this is the easiest way to ensure that you can always access your stuff!

Can I use my All Access Pass with multiple devices (phone, tablet etc)?

As long as you are signed into the same Smule account, your All Access pass will work on any number of iOS devices.

I made a new Smule account. Can I still use my All Access Pass?

If you need to create a new Smule account for any reason, you can use the Restore button on the purchase page to associate your All Access Pass with your new account.

In the unlikely case that you are unable to restore your All Access Pass via the App Store, you can unsubscribe by following the instructions above and re-purchase your All Access Pass to clear the association with other accounts.

How do I change the email address associated with my account?

You can make these changes to your email address by going to the Settings screen in both the Smule app and on Smule.com. This will not sign you out of your account in the Smule app. But in the future, you will need to use your new email address to sign in to your Smule account.

How do I change the phone number associated with my account?

Currently, there is no way to change the phone number associated with your account. We encourage you to add alternative methods of sign in such as Facebook, Google, or email. This will make your account easier to recover.

Why am I logged in to the wrong account?

If you previously created an account with an email address and you later logged in with another method (such as Facebook), its possible that you may end up on a different account that the one you originally created. On Smule.com, please sign out and then sign back in with the correct email address. In the Smule app, you will need to delete and reinstall the app. Then, please sign in to your account with the correct email address.

Can I change or unlink my Facebook account from my Smule account?

Yes. Please contact Smule support and include your Smule username in the body of the email.

How do I reset my password?

Please use our direct reset link: https://smule.com/user/password. If that doesn't work, please contact Smule support, and we will be more than happy to get things sorted for you.

Why am I receiving an error when I try to reset my password?

If you signed up with Facebook, Google, or a phone number, then your account is password-less. This means youdon'tneed to remember a password to log in. Just remember your original sign-in method, and thats all you need.

Why should I follow another singer?

When you follow other singers, their activities will show up in your feed, and they may invite you to join their collabs. To follow someone, simply tap the Follow button on their profile.

Why can't I follow more singers?

Due to the growing popularity of Smule, we've added some limits to protect users from spam. Every user can follow 2,000 singers with no limit. We constantly monitor suspicious activity to keep our community healthy.

How do I find lower or higher notes than what I currently see?

You can find notes not immediately visible by swiping left to see higher notes or right to see lower notes. If Composer includes notes not in your present view, indicators on the sides of the screen will guide you to them.

I want to hear how my song sounds so far. How can I do that?

Tap on the "Play" button to play it back from wherever you are in the song.

Is there a quick way to get back to the beginning of my song?

If you have reached the end of your song, a jump-to-start button will appear in the bottom left where the play button used to be; tap on this to go back to the beginning of your song.

* This video is showing how to cancel a subscription purchased via Smule.com. Subscriptions purchased via iTunes/Google play won't appear in your Smule profile.

* If you have purchased a subscription via iTunes or Google play, please check the other 2 videos in the section as these are separate platforms and they can be managed only via your respective iTunes/Google play account.

To cancel your subscription you must cancel from the platform that you purchased on. Please look at the 2 different ways to cancel your subscriptions below if you have purchased it via your App Store:

Apple (iOS) iTunes

Android Play Store

Open theSettingsapp

Find and selectiTunes & App Store

Tap on yourApple ID

Then tapView Apple ID(log-in if necessary)

Scroll down and tapSubscriptions

SelectSmule

TapCancel Subscription

A confirmation box will appear, clickConfirm

You can see how to cancel here: https://www.youtube.com/watch?v=DdHun0k40R4

Open the Google Play Store app

Sign into thecorrect Google Account

Tap theMenubutton (three horizontal lines)

SelectSubscriptions

Then selectSmule

TapCancel Subscription

Follow the onscreen instructions

You can see how to cancel here: https://www.youtube.com/watch?v=ql1MsfzjtsQ

How do I sing with video?

Go to the Songbook and choose a song. Then, join an existing collab or start a new solo or collab. Before you start singing, switch the video toggle to On.

How do I sing without video?

Switch the video toggle to "Off" and you are ready to rock, audio-only!

Can I switch my camera from front-facing to back-facing and vice versa?

Yes! Use the camera switch button on the top-right corner before you start recording your video.

Why are my audio and video out of sync when reviewing my recording?

Some devices are not able to process quickly enough to show the audio and video in sync when reviewing. However, tap the Continue button to post your video, and they should be aligned properly once the video is posted.

Where do I check to see if my video has been posted successfully?

Go to your profile to check out the posting status bar. Once the videos are posted, your profile will say posting complete at the top of each recording. You can post multiple videos simultaneously.

What do I do if my video failed to post?

Tap the retry button to the right of the message to try posting again. Please make sure that you have a stable internet connection.

Whycan'tI record videos on my device?

Video recording requires Android 4.4.2 and above. In addition, devices must be powerful enough to support extra processing while recording video, which is why you may be able to record videos with your default camera app but not in Smule app.

Where can I find groups?Currently groups can be created on Web and iOS. The feature on Android is still under development, and were tirelessly working to improve it.

What is a group?A group is two or more people people who share a common passion coming together to chat, create, and make a real, meaningful connection with each other.

How do I create a group?To create a group: Navigate to the Explore tab in the iOS app, or the home page of the website Scroll to the Groups section Tap See All Tap + Fill out the required fields and any optional ones that are helpful to users Tap Continue At this point, your group has been created Invite members to your group

Who can create a group?Anyone can create a group.

How many members can a group have?A group can have up to 1000 members

Privacy settings: Private/Public What is the privacy settings for a group?All groups are public, meaning non-members can see the group page and its contents.

How do I report inappropriate or abusive behavior in a group?To report a behavior which is against Smule's Community Guidelines / Terms of Service, tap on the icon with the 3 dots (available within the single view of the recording or the user profile) and proceed with the respective action.

NotificationsWill there be notification for groups? Group Owners receive notifications when users request to join their group. Users will receive notifications when an owner invites them to join their group.

I can't add someone to my group, why? Only the group owner can invite new members to their group. My groupcan'tbe found in search? (are they going to be searchable) Search is coming soon!

How can I chat in a group?Group chat is available and can be initiated from the chat screen. There is no shortcut feature to initiate chat with your Smule group.

Join or Leave a GroupHow do I join a group? Navigate to the group page you want to join. If the group is open, meaningthey'reaccepting new members, then a join button will appear. Tap Join How do I leave a group? Navigate to groups page Tap at top right corner Tap Leave Group

How many groups can I join? You can join up to 250 groups. Why can I only create 3 groups? Being a group owner is a big responsibilityand members count on owners to have enough time to dedicate to their groups. If owners are stretched too thin acrosslots of groups, everyone loses out. Thats why we limit the number of groups users can create to 3.

What happens whenI'minvited to a group? You can accept, reject or ignore the invite. The invite is set to expire after 30 days.- You can respond to a group invite from your profile page, notifications, or the groups page.

How/where can I see a list of groups I own/have joined?On your profile page, tap Groups, which will show groups you are in and pending requests/invites.

How/where can I find new groups I might be interested in?The Explore tab is a great place to look, as are other users profile pages.

How do I audition for a group?Each group has different preferences for how they set up their audition. Please reach out to the groups owner for more information.

Manage your Group

How do I delete a group?Groups can be deleted via Web and iOS at this time.

To delete a Group on Web:- Tap on the machine wheel icon within the Group- Tap on the "Edit Group Settings" button- Tap on the "Delete Group" button- Confirm the action

To delete a Group on iOS:- Tap on the machine wheel icon within the Group- Scroll down to the bottom of the "Manage Group" screen- Tap on the "Delete Group" button- Confirm the action

How do I invite users to my group? Navigate to the group page Tap Members Tap +

How do I remove or block someone from my group?Currently, you cannot block someone from your group. Were currently working on making that possible.

How do I approve posts for a group I own? (if necessary)By inviting members to join your group, you grant them the privilege to post to the group page.

How can I stop a member from posting in my group?While youcan'tstop a member from posting to a group page, group owners can delete members posts.

How do I change the name of my group? Navigate to group page Tap on the machine wheel icon- Tap on "Group Name"

How do I upload a cover photo to my group? Navigate to the group page Tap on the machine wheel icon- Tap on the Camera icon

How many owners can a group have?Each group can have 1 owner in total.

Post and Share

How do I post to a group? Navigate to the group page Tap the + icon next to Add Post Select the recordings you want to post on the group page Tap Post

Can I start a LiveJam in a group?No

How do I share my group posts on other social media channels?This feature isn't available yet

Can I search for a specific post/recording in a group?No

Generally, all charges for subscription purchases are nonrefundable, and there are no refunds for partially used subscription periods. We may make an exception if a refund for a Smule subscription is requested within thirty (30) days of the transaction date, or if the laws applicable in your jurisdiction provide for refunds. See our Terms of Service for details.

Subscription through iTunes - iOS:

While we are unable to credit your subscription, you may contact Apple support to receive a refund. To start the process, go here and follow the below steps:

On a Computer:

Go to iTunes on a computer

Login with your Apple ID username (typically your email address) and password.

Select the appropriate taball or apps.

Find the purchase you want refunded.

Select Report a Problem to the right of the purchase.

On a Mobile Device:

Go to iTunes on your mobile.

Login with your Apple ID username (typically your email address) and password.

Click on your Apple ID

Select Purchase History

Find the transaction and tap Report a Problem

Subscription through Google Play - Android:

If you've subscribed to Smule using your Google Play Store account, there are two ways you can request a refund:

If its been less than 48 hours since you were charged, you can request a refund directly from Google by following the instructions found here.

If it's been more than 48 hours since you were charged and less than 7 days of the transaction date, please contact us with your Google Play order number or transaction ID. You can find this number in your Google Play email receipt or by logging in to payments.google.com. Example order numbers: GPA.1234-5678-9012-34567 or 1234567890123456. Additionally, please provide the email and username of your Smule account to verify.

Subscription through Smule.com:

If you've subscribed through Smule.com, please contact us with a screenshot of your receipt code as well as the username and email associated with your Smule account.

Note: Refund requests may only be accepted if requested within 30 days of the transaction date(60 days for Auto-Renewals)

How do I set the tempo of the song?

The tempo is the speed of the song, commonly expressed as the number of beats per minute, or BPM. You can change the overall tempo for the entire song at any time.

Wait, what is a beat?

A beat is a "pulse" in music. In most popular music, beats are usually organized into groups of three or four, which is what Composer currently supports.

What are tags for and how do I use them?

Tags help other users discover your song. For example, you can add your song's genre as a tag.

How to go live on Smule?

Make sure that you have an active VIP status.

Launch Smule

Tap Feed

Tap Go Live (in the upper left)

Visit this great page here to see a demo of LiveJam! Have fun!

What is Smule? And why do I need to have it to post a freestyle?

Smule is an ever-growing community of singers from around the world of all types, styles and levels. The one thing they have in common? They love to Smule Members of the community sing through our iOS and Android apps, and now, by uploading on the web!

Why do I need an All Access Pass in Smule to post a freestyle?

An All Access Pass gives you full access to all the songs in Smule, in addition to special FX, unlimited storage, freestyle web posting, and more. Subscriptions help us pay royalties to artists, pay streaming costs and licensing fees, and bring new apps and features to all of you!

What are "recording types"?

In Smule, there are three different recording types. Smule is all about creative expression and, whenever possible, collaboration. We have traditional solo recordings, but we also have two options that allow you to collaborate with others.

Solomeans that you are creating a solo recording. It's all you!

Duetmeans you are creating an open duet. This means that duet collabs will be created whenever someone joins you.

Groupmeans that you are creating an open group collab. This means that whenever someone joins you, their voice will be added to the same recording. Who knows, you may end up with more than 100 people on your recording!

What's the difference between posting a freestyle and adding a song?

Use the freestyle option to post a recording that includes vocals. When you're done, your freestyle will appear on your profile for other users to listen to.

Use the Songbook option to add a song to the Songbook using abacking trackthat does not include vocals. When you're done, your new song will appear in the Community section of the Smule Songbook for other users to sing.

For more information on adding a song to the Songbook, see our FAQ page.

Ican'tupload my file. Why not?

First of all, please make sure that the file you are trying to upload meets our uploading requirements:

Maximum file size:20 MB, or recording length up to 10 minutes

Supported formats:m4a, mp3

16 Bit, 44100 or 48000 Hz Sample Rate

Mono or stereo files only

Maximum compression:64kbps (mono) and 128kbps (stereo)

Why am I being asked for my location?

Smule uses location data for various visualizations. When wedon'thave your location, all maps will show you landing in the Pacific Ocean not that bad, but not as cool as being able to see where people are creating and posting recordings all around the world! If you already denied us, you can go to your browser settings and change them. Here are some guides for Chrome, Safari, and Firefox.

How do I convert my file to an accepted file format?

Most Audio File Editors and Digital Audio Workstations will enable you to save your file in mp3 or m4a file formats. Paid programs such as Apple GarageBand, Adobe Audition, Reaper, Apple Logic Pro, Motu Digital Performer, Avid Pro Tools, Ableton Live, Propellerhead Reason will all allow this function, but although they are widely available, they may be too expensive and overpowered to purchase for this function alone.

A couple of greatFREEalternatives areVLCandAudacity(available for Windows, Mac, and Linux here: https://www.videolan.org/vlc/ and http://audacity.sourceforge.net/download/, respectively).

An excellent step-by-step guide for using VLC for this can be found here.

iTunesis also able to convert between these file types; theres an easy how-to guide here: http://support.apple.com/kb/ht1550.

Please note that to export mp3 files from Audacity, you will need to separately download and install the LAME mp3 audio codec, following the instructions found on the Audacity Wiki here.

And to export m4a files from Audacity, you will need to separately download and install the FFMPEG audio codec, following the instructions found on the Audacity Wiki here.

A more complete list of alternatives may be found here: https://en.wikipedia.org/wiki/List_of_audio_conversion_software

My file is too big. How do I make it smaller?

If your file is too big, youll have to try recompressing it with lower quality settings or shortening its duration with the above tools. Perhaps try a lower compression bitrate (96kbps instead of 128kbps, 48kbps instead of 64kbps) or, if youdon'tneed stereo (2-channel left and right), try saving as mono instead.

How do I delete a recording?

You can delete any solo, duet, or group recording thatyou'veposted. You may not delete another singers recording.

Inside the app: Select the recording from your profile. You can delete your recording by tapping on the 3 dots icon at the bottom right of the screen and selecting Edit.

On Smule.com: Sign in to your account at Smule.com and click on the 3 dots at the bottom right of the album art of your recording. From there, you can delete your recording.

How do I remove myself from another singers group recording?

You cannot remove yourself from another singers group recording onceyou'veuploaded your part.

How do I remove another singers recording from my group recording?

You cannot remove another singers recording from your group song. If you want to maintain strict editorial control over your group recording, we recommend setting the recording to private and manually inviting the singers you want to join. When you are satisfied with the final outcome, close the recording and make it public for the world to enjoy.

Why does it keep saying "Recording too short" even when I record really long songs?

Something probably went wrong with your audio stream during launch. Just close the app and re-launch it, and the error should go away. In order to fully close the app, you must go to your Home screen, and then double-click the Home button again. This will show AutoRap (and your other open apps) at the bottom. Hold down AutoRap until it starts shaking and shows the red dash. Press the red dash to close the app.

Why does it keep chopping up my words in weird places?

AutoRap uses speech detection technology to figure out how best to segment and repeat phrases that you speak, to mimic the structure of a real rap song. It has been designed to work on all languages, so it can sometimes make decisions that seem silly. If you don't like the way it's segmented your speech, just select "Change Beat" and re-AutoRap it, and it'll try again!

Why is there no sound?

This probably means that the audio engine did not initialize properly. Try closing and re-launching the app.

Why is my voice so soft in the recording?

While recording, make sure you are talking / rapping directly into the mic. If you hold the device too far away from your mouth, or talk very softly, your voice may sound too low in the recording.

What are all these permissions you're asking for?

Android helpfully informs you of all the features of your phone that an app can access, however it's not always clear why. Read on for a description of exactly what AutoRap does with each of these permissions.

In-app Purchases

You have the option to purchase a subscription within the app. You do not have to make any in-app purchases to use the app.

Identity

This allows you to sign in with your Google+ account if you have one.

Location

When you share songs, they appear on a globe and we use this to determine where to place them. Your exact location will never be revealed. Also, we pay attention to what countries (and in some cases, states) our users are coming from so we can make sure our app is optimized for the needs of our audience.

Photos/Media/Files

You can choose a photo from your Library to upload to your profile or save as your album art.

Microphone

This is a vocal app which means you will be using your microphone to sing or rap with the app.

Wi-Fi Connection Information

Checks to see if your device can connect to a Wi-Fi network. This is needed to sign in to your Smule account and download new songs!

Device ID & Call Information

We use this to create a unique, non-personally identifiable ID for each device which helps us to administer, troubleshoot and improve the app services.

What if my question is not listed here?

Email us! We are happy to help. You can Contact Us Here.

Why am I seeing ads in the app?

Its simple. Third party ads help us pay the bills. Our products have significant costs, including royalties. At Smule, we care deeply about paying artists and supporting their content. For free accounts, we cover these costs with advertising. This allows us to continue supporting the music without charging you.

Can I remove ads?

To enjoy a third party ad-free experience, please support us by purchasing a VIP subscription. If you are an existing subscriber and are seeing third party ads, please contact Smule support.

What about Smule ads?

You will continue to see Smule ads in both free and VIP accounts as we use these to promote new features and content.

As of Oct 2019, weve added a new sharing platform to our list. You can share your videos (solo or duet) to Snapchat on both iOS and Android!

Using the intuitive video trimmer, you can select a 10-second clip from your video to be published on Snapchat. You can also further customize the clip, before sharing, to make it more entertaining and engaging to your friends and followers by adding one or more of the variety of Snapchat filters, stickers, animations, texts, etc.

To share a performance on Snapchat, please follow the process:

Important: You need to have the Snapchat app installed on your device.

Once your video is ready, select Snapchat from the recordings share screen

Pick the best 10 seconds of the video from the slider

Click 'Share'

Youll be redirected to Snapchat, where you can spice up your video further or share it to your story and friends.

What are Plays?

Plays allow you to try different songs in AutoRap.

Each time you AutoRap, 1 Play gets deducted from your balance.

You can earn Plays for free by completing offers, or you can subscribe to an All Access Pass and receive unlimited plays!

I completed an offer but did not get my Plays. Help!

Offers are managed by Tapjoy. Please contact Tapjoy support, and they will help you retrieve your offers. You can contact them here.

How do subscriptions work in AutoRap?

With the All Access Pass in AutoRap, you pay one low weekly, monthly or annual price to gain unlimited plays for the duration of your subscription.

What if I want to upgrade my subscription?

You can manage your subscription at any time through Google Play and change your type of subscription. See this link for a step by step guide.

What if I want to unsubscribe?

You can turn off the auto-renewing subscription at any time through Google Play. See this link for a step by step guide.

You will be unsubscribed after your current subscription period has expired. You can not cancel the current active subscription period. Once your subscription expires, you will no longer be able to play songs you downloaded while you were a subscriber.

Can I use my All Access Pass with multiple devices (phone, tablet etc)?

As long as you are signed into the same Smule account, your All Access pass will work on any number of Android devices.

I made a new Smule account. Can I still use my All Access Pass?

If you need to create a new Smule account for any reason, just sign in to that account on a device where you are signed into Android/Google Play with the subscribed google account.

In the unlikely case that you are unable to restore your All Access Pass via Google Play, you can unsubscribe by following the instructions above and re-purchase your All Access Pass to clear the association with other accounts.

How do I subscribe?

Tap on the All Access Pass banner at the top of the Songbook. You will be prompted to select a subscription period. Afteryou'vemade your selection, you may need to verify your iTunes credentials to complete the transaction.

How do I manage my subscription?

You can manage your subscription through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098.

How do I cancel my subscription?

To unsubscribe, simply turn off the auto-renewing subscription through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098.

Can you cancel or manage my subscription for me?

No. Due to iTunes policy Smule has no access to any accounts in iTunes. All subscriptions have to be cancelled or managed by the owner of the iTunes account.

When will my subscription automatically renew?

Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen package.

Whycan'tI purchase VIP with my iTunes Gift Card?

Apple policy requires you to have a minimum balance equal to the cost of the initial purchase plus 1 renewal period on your iTunes Gift Card in order to use it to start a free trial or purchase VIP. You will need to increase your Gift Card balance.

Can I use my subscription with Android devices?

No. Purchases made directly through the iTunes App Store will only enable VIP access on your Apple devices.

Can I use my subscription with multiple iOS devices (iPhone, iPad, etc.)?

As long as you are signed into the same Smule account, your VIP subscription will work on any number of supported iPhones and iPads.

I made a new Smule account. Can I still access my old subscription?

You will need to cancel the subscription associated with your old account and start another subscription for your new account.

Why does it keep saying "Recording too short" even when I record really long songs?

Something probably went wrong with your audio stream during launch. Just close the app and re-launch it, and the error should go away. In order to fully close the app, you must go to your Home screen, and then double-click the Home button again. This will show AutoRap (and your other open apps) at the bottom. Hold down AutoRap until it starts shaking and shows the red dash. Press the red dash to close the app.

Im unable to invite anyone to join a Rap Battle. Help!

First, you need to grant AutoRap access to your contacts list, as all new battles are started via text message! If you denied access to your contacts, try to start a battle, and follow the instructions to re-enable contacts in your settings.

If youdon'tHAVE any contacts, youcan'tstart a rap battle. So go make a contact, and battle them! :)

I sent a Rap Battle invite to one of my friends, andthey'reunable to join.

Currently rap battles are only available on iOS, so if your friend has an Android phone theywon'tbe able to join your battle. Fortunately, Rap Battles are coming soon to Google Play. So tell your friend to stay tuned!

If your friend is on an iOS device and wasnt able to join the battle, first make sure theyve downloaded AutoRap from the App Store, AND updated to the latest version of AutoRap. Once theyve done that, have them click the link in your battle invite text message again, and choose the Open in App option to join the Battle!

How do I remove my song from the Top Rappers screen? I only wanted to share my songs with my friends.

Go to your profile in the app, find the song you would like to have remove from Top Rappers, use a swipe to the left gesture on this songs title to reveal the Delete button. Tap the Delete button once and then choose Make Private. This will set your song to private so only you and the people you share it with can listen to it. The song will also be removed from the Top Rappers screen.

Can I review my song before I publish it?

Yes, there are two ways to review your song. You can play it yourself, or you can preview how others will play it.

The song sounds great, but the notes are too close together or too far apart, which makes it hard to play. What can I do?

During the review process, you can increase or decrease the spacing between the notes in your song to make it easier to play. Just use the slider on the left side of the screen to adjust the song accordingly.

The app is requiring me to register to publish a song. Do I have to?

Yes, you will need to have a registered account to add a song. If youdon'thave one, you can sign up at www.smule.com or download any of our apps and register there.

I like what I have so far, but Id like to publish it later. Can I?

We automatically save the song you are working on so you can continue working on it and publish it later. To publish your saved song, launch Magic Piano and go to Composer. You can only work on one song at a time, so we will ask you whether or not you want to resume working on your previous song in progress or start over.

How do I search?

You can search for songs, singers, invites, and recordings. Tap on the magnifying glass at the top right of your screen. Type in any combination of terms related to the song, singer, invite, or recording you are looking for:

Recordings: title, artist, tags, arranger, singer(s)

Songs: title, artist, tags, arranger

Singers: username, first and last name, hashtags

Invites: title, artist, tags, arranger, singer (who created the invite)

For example, you can search for flashlight jessie j to find Jessie Js song Flashlight or search by meghan trainor @gregorybrothers to find GregoryBrothers invite for a Meghan Trainor song. You can even type in the usernames or real names of multiple participants to find recordings theyve done together. For example, you can search for jason derulo luke bryan to find their duet together.

How do I get better results when searching for singers or artists?

Try typing in their username or their real name. Singers can enter their real names on their settings page in the Smule app or on Smule.com. If you want to search only usernames, try adding @ in front of your search term (@smule). Typing in the full username will also help provide more accurate results.

How do I search for items with specific hashtags?

Add # in front of your search term (e.g., #smule) if you want to search for only items with specific hashtags. Typing in the full hashtag will also help provide more accurate results.

I just logged into an existing account, but lost the Smoola, songs, and achievements that I earned before I logged in. What happened?

Unfortunately, Smoola, songs, and achievements earned while registered as a Guest don't follow you into an existing account. We apologize for the inconvenience.

How do I get access to free songs and instruments?

You can earn XP for scoring high on songs. You get bonus XP the first time you get a new star on any song.

Instead of 3 stars per song, there are three stars per song per difficulty. Collect all the stars for max XP.

Achievements give bonus XP and Smoola. Tap the trophy icon on the songbook to see your achievements.

Accumulate XP to level up and earn the songs and instruments that show as locked in the songbook. Any locked song/instrument can be unlocked early for Smoola if you don't want to wait!

How do subscriptions work in Magic Piano?

With the All Access Pass in Magic Piano, you pay one low weekly, monthly or annual price to access ALL of the songs and instruments in the app - that's over 1000 songs and new songs are being added weekly! Play them as many times as you like and enjoy the perks of being a VIP subscriber!

Where do I find the subscription options in Magic Piano?

Simply click the Smoola currency at the lower right of the app and the options for subscriptions will pop up. Choose the one thats right for you and start jamming!

What if I want to upgrade my subscription?

You can manage your subscription at any time through iTunes and change your type of subscription. See this link for a step by step guide: http://support.apple.com/kb/ht4098.

What if I want to unsubscribe?

You can turn off the auto-renewing subscription at any time through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098.

You will be unsubscribed after your current subscription period has expired. You can not cancel the current active subscription period. Once your subscription expires, you will no longer be able to play songs you downloaded while you were a subscriber. You can still purchase songs using Smoola, and any songs you purchased with Smoola before subscribing will remain available to play.

When will my subscription renew?

Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.

Account will be charged for renewal within 24-hours prior to the end of the current period at the cost of the chosen package.

When will my trial subscription convert to a paid subscription?

A trial subscription automatically converts to a paid subscription unless auto-renew is turned off at least 24-hours before the end of the trial period.

Account will be charged for renewal within 24-hours prior to the end of the trial period at the cost of the chosen package.

What if I want to cancel my trial subscription before it converts to a paid subscription?

You can turn off the auto-converting trial subscription at any time through iTunes. See this link for a step by step guide: http://support.apple.com/kb/ht4098.

You will be unsubscribed after your trial subscription period has expired. You can not cancel the current active trial subscription period. Once your trial subscription expires, you will no longer be able to play songs you downloaded while you were a trial subscriber. You can still purchase songs using Smoola, and any songs you purchased with Smoola before subscribing to the trial will remain available to play.

How does the daily challenge scoring work?

Daily challenge scoring is tied to the timing and accuracy of how players interact with the notes on the screen. If you tap on the notes when they are exactly on the horizontal line of the screen (two-thirds of the way down), then you will earn the maximum number of points. You will earn fewer points if you tap on a note when it is further away from the horizontal line. The best way to get a high score is by building up a note streak, which creates a point multiplier which in turn gives you a better chance at ending up on the leaderboard. If you slow down the notes at the beginning, you will not be able to get the highest possible score since you will not be able to attain the highest possible point streaks.

What is Sing! Jams in Magic Piano?

Sing! Jams allows users to play piano with performances from vocalists in the Smule app, previously known as the Sing! app.

How do I find a Sing! Jams song?

You can find Sing! Jams songs in the songbook. These songs have a microphone icon to the left of their title.

Is there any way to save my Sing! Jams performance and share it with the rest of the world?

There is no way to share a Sing! Jams performance at this time, but we are definitely considering adding this feature in the future!

Im having trouble getting a song to load. What should I do?

Please check your internet connection and make sure youre online. If youre still having issues, please email us using the link at the bottom of this page.

How are Sing! Jams vocalists selected?

Sing! Jams vocalists are previous winners of Guitar Idol, which is a competition held in Smule app to pick default singers for the Guitar! app. To become a Sing! Jams vocalist yourself, simply check out the current Guitar Idol song selections, sing one of the songs, and hashtag the performance with #guitaridol. If you are chosen as a winner, you will be featured as the vocalist once we add that particular song to Sing! Jams.

How do I turn down the volume for the singers?

Simply pause and then move the slider to control the volume of the vocals.

How can I play the song without the singing?

In the pre-song screen where you select the difficulty of the song, you can toggle Sing! Jam vocals to OFF in the top left corner.

Songbook mode is awesome! How do I get more songs to play?

All the songs in Magic Piano can be purchased using Smoola, Smule's virtual currency. Free Songs are added to the app every week so keep your eyes peeled. Learn more details about Smoola here. If you want access to ALL the songs, simply purchase an All Access Pass within the app buy clicking the Smoola currency at the lower right of the app. You will then be able to play any and all songs in Magic Piano for the duration of the subscription!

I'm singing as loud as I can, but I can't hear any effects on my voice. Is my "Magic Piano" broken?

No, your piano is working correctly. To use "Magic Piano", go to solo mode and touch the surface of the device with your fingertips. Playing the spiral or circular keyboards will let you chose precisely the notes you wish to play. Playing in Free mode, wherever you touch on the screen generates a pleasing note. You can't miss!

How do I change the size or range of my pianos in solo mode?

When you are in solo mode (spiral or circular), touch two fingers vertically on the right side of the device screen. If you slide the two fingers simultaneously up and down, the register of the piano will slide up or down (the note range will become higher or lower). To add or remove keys to the pianos, widen or tighten the space between your two fingers. It's that easy!

How do I log in with Facebook?

First you need to already have a Facebook account. Click the cloud icon on the top left corner to bring up the slide-out menu bar. Click on your user name, and then click Connect to Facebook. You will be asked to confirm your credentials and give permission.

What do the colored dots mean when using a songbook song?

Yellow dots indicate chords, so be prepared to use more than one finger when you see a yellow dot.

Why did you pick colors with such little contrast for songbook mode, what about us color-blind people?

We will fix that with a future update.

Songbook mode sounds out of tune, and writing says something is too far to one or other side, why?

There are two different modes that you can use to either concentrate on just playing the correct rhythm of the piece or to challenge yourself more by having to tap the screen in the right place - if you miss the note, it sounds out of tune. Also, if you tap a chord with too many fingers, it will sound out of tune as well.To choose the mode you are using, go to the Settings menu and turn perfect pitch on or off.

Hey, my songs and Smoola are gone! I only see the original three free songs what's going on?!

There are two things that could be happening.

You were logged out and went offline, the app couldn't get your songlist, so it shows a default list. When you get back online log in and your songlist should come back.

You were logged out or you logged in while our servers were down. You will have to wait till we can get them back up, then log in again and your songlist should come back.

If you were logged in while offline, or logged in while the servers were down, you can still play any and all of the songs that you own and are downloaded.

What is multitasking and how can it affect apps?

Multitasking allows you to switch between apps. Double-clicking the home button will open a tray showing all running applications. Switching to another running app is as simple as clicking on it.

How do I stop running apps in the background?

Double click the home button the multi task tray will open up at the bottom of the screen. Press and hold an icon until it shakes and has a little red minus. Tap the apps that you aren't using to close them.

Magic Piano doesn't work right when I use three fingers to tap.

Try turning off Zoom you can do this by changing the settings on your device. For iOS devices, go to: Settings > General> Accessibility > Zoom OFF

For iPad-only, you may also have multitask gestures enabled. You can disable these:Settings > General > Multitask Gestures OFF

Is there a privacy policy?

You can find Smule's privacy policy here.

Can I use my All Access Pass with multiple devices (phone, tablet etc)?

As long as you are signed into the same Smule account, your All Access pass will work on any number of iOS devices.

I made a new Smule account. Can I still use my All Access Pass?

If you need to create a new Smule account for any reason, you can use the Restore button on the purchase page to associate your All Access Pass with your new account.

In the unlikely case that you are unable to restore your All Access Pass via the App Store, you can unsubscribe by following the instructions above and re-purchase your All Access Pass to clear the association with other accounts.

Why does it keep chopping up my words in weird places?

AutoRap uses speech detection technology to figure out how best to segment and repeat phrases that you speak, to mimic the structure of a real rap song. It has been designed to work on all languages, so it can sometimes make decisions that seem silly. If you don't like the way it's segmented your speech, AutoRap it again!

It's not working on my iPod Touch. Help!

AutoRap works with 3rd generation and later iPod Touch models. If you're having trouble on one of these devices, please email us at the address listed at the bottom of this page.

Why is there no sound?

This probably means that the audio engine didn't initialize properly. Click your device's "home" button and relaunch AutoRap.

Why is my voice so soft in the recording?

While recording, make sure you are talking / rapping directly into the mic. If you hold the device too far away from your mouth, or talk very softly, your voice may sound too low in the recording.

Look for the share icon in the player bar on every recording page.

After you click the share icon, you will get a modal that will give you a few options. Click on the embed option, grab the code below, put it on your site, and viola! Youre done! Share your musical collaborations anywhere!

How do I sing with video?

Go to the Songbook and choose a song. Then, join an existing collab or start a new solo or collab. Before you start singing, switch the video toggle to On.

How do I sing without video?

Switch the video toggle to "Off" and you are ready to rock, audio-only!

What devices support video?

Currently, the video feature is available on devices running iOS 8 and above. Its available on iPhone 5 and later and iPad 4 and later. If your device is not supported, you can still join collabs using only audio!

Can I switch my camera from front-facing to back-facing and vice versa?

Yes! Use the camera switch button on the top-right corner before you start recording your video.

Where do I check to see if my video has been posted successfully?

Go to your profile to check out the posting status bar. Once the videos are posted, your profile will say posting complete at the top of each recording. You can post multiple videos simultaneously.

What do I do if my video failed to post?

Tap the retry button to the right of the message to try posting again. Please make sure that you have a stable internet connection. You can pull the list down to refresh the recordings on your profile - this will automatically retry any recordings saved on your device that failed to post before.

Hello! Welcome to Smule's new Customer Support Help Center. We have created a Knowledge Center for you so you can answer some of your questions and learn more about Smule features! If you still need help, please head over to the "Submit A Request" link and let us know what we can help you with. As always, try to be as detailed as possible and tell us exactly what you need help with.

Thank you and let's music together!

-Smule Support Team

Can I block someone from contacting me?

You have the option of requesting to block a user from the user's profile on Smule.com. Once blocked, the user will not be able to comment, join, or love any of your performances. To block another user, go to their profile on smule.com (you can search for their @user handle on the site or go directly to http://www.smule.com/user. In their profile you will see a "..." option just below the Follow button. Tap "..." and you will be given the option to block the user.

Can I unblock someone?

Yes. On their Smule.com profile, if you have already blocked a user, when you click the "..." menu you will see an option to unblock that user.

How can I report an abusive or offensive user?

As described above you can block another user via their profile on Smule.com. If you believe the user is violating our Community Guidelines or engaging in harassing or offensive behavior you can also report the user to us. After finding the user's profile on Smule.com, click the "..." menu under the follow button, then select the Report User option. An email template will be created which you can send to our support team notifying us of the user.

Yes! Smule recordings support the oEmbed format, which is supported by WordPress. To enable Smule embeds on your site you will need to add Smule to your embed whitelist by adding this line:

<? php wp_oembed_add_provider('http://www.smule.com/recording/*', 'http://www.smule.com/s/oembed'); ?>

to the functions.php file for your blog. You can also check out the WordPress embed support page here: http://codex.wordpress.org/Embeds#Adding_Support_For_An_oEmbed-Enabled_Site for more information.