Snapfish FAQs

You can download JPG copies of your photos (up to 500 at a time) from your account to your computer. The photos will be downloaded in one or more zipped files, which you can extract to a folder on your computer. Since photos are of the same resolution as you uploaded, we provide them in batches of 50 from either your photo album displays (MY PHOTOS) or from an individual album.

Note: Download options do not appear when browsing with smartphones or other small mobile devices because you must have sufficient screen resolution to see them. We recommend you run your monitor full size, and at least 1280x1024.

To download photos, follow these steps.

Select the albums you want to download from MY PHOTOS or select the individual photos from an open album.

Click the Options menu on the bottom left of the screen, and click Download (see right).

Depending on your browser you will likely be asked what you want to do with the file(s) to be downloaded. This query is usuallywhetheryou want to Save or Open your zipped file, oryou may be asked if you want to downloadmore than one file,if you've selected more than 50 photos. Most browsers download your file(s) to your Download folder by default.

If you choose to Open the zipped file(s), you can Extract them directly to a folder on your computer.

If you choose to Save the zipped file(s), first navigate to your Download folder and then double-click a file to open it. Then extract the photos to the folder you want.

Note: The zipped file or files willshow inyour computer with names starting with "MyPhotos". See the example (on right) where 184 photos were downloaded in 4 files. Photos within each zipped file are in JPG format.

Softcover and hardcover books are currently available. The minimum number of pages for a book is 20, but you can now add additional pages to a maximum of 150. Steps for creating them follow.

When the app home page opens, tap Books.

On the Books screen, scroll down to see what's available and tap the book you want.

Select 22 ormore photos and click DONE to proceed. You need 1 for the front cover, 1 for the back and 20 more for the individual pages for a basic book with a single photo on each page. Select more photos if you want to add more pages, or to show more photos per page.

Once you've selected photos, you'll see the Main book screen with photos placed in the book.In this view, you can:

Rearrange the order of pages by holding one down, and dragging it to another position (for interior pages, not the covers).

Add more pages by tapping ADD PAGES at the bottom.

Delete pages by tapping REMOVE PAGES at the bottom. Trash icons appear above each page and tapping one will remove that page. You can't delete if you only have 20 pages in the book.

Tap the Save icon to save the project

Tap a page to make changes to on an individual page (Book page screen below)

Tap ORDER to add the book to your cart when you are done with your changes.

In the Book page screen you can do the following:

Tap PHOTOS and drag a photo from the bottom of the screen to the photo spot you want to fill or replace.

Tap LAYOUT to view a variety of layouts and tap the layout you want for the page. Layouts include variations with text, text-only, and multi-photo pages (up to 9 photos per page).

Tap BACKGROUNDS to view the options at the bottom and tap one to apply it to the page.

Tap a phototo zoom in or adjust brightness and contract. Stretch the photo with 2 fingers to zoom in and drag it with one finger to re-position it. Tap BRIGHTNESS or CONTRAST, make your adjustments and then tap the check mark. Tap Done to save thechanges.

For text areas (on Layouts with text included, only), tapthe text area, enter your text, and adjust the font, size, color and alignment as you like. When done, click the check mark on the upper right of the text editing panel.

Tap the large + sign at the bottom of the screen to select another photo for thebook.

Tap the Save icon at any time to save your project to work on later (see note on savingbelow)

Tap DONE to exit the page screen view and return to the main book screen. Then review your pages thoroughly.

Tap ORDER to add your creation to your basket.

Tap CHECKOUT NOW to review your order and shipping options.

On the Review Order screen, check each entry by clicking the icon on its right:

Items: Expand the section to show all the information about the products in your cart. You can Remove or Edit items, if desired.

Shipping Speed: Click the pencil icon to show all shipping methods, and choose the one you prefer.

Ship To: Click the pencil icon and enter the shipping address if you your address does not appear. Otherwise choose or confirm the address displayed. When entering a new shipping address, click DONE to complete the entry.

Enter Payment Method: Click the pencil icon to enter your credit card or PayPal information. Click Done when finished.

Enter Coupon Code: Click the pencil icon and enter your code. Then click DONE to see the discount applied.

Order Total: Expand the section to see the cost of each item, shipping cost, and any discounts applied.

Tap PLACE ORDERto complete your purchase. You will receive order confirmation in-app and via email.

Important: After saving your book project, you can access it again through the main app menu, and selecting Saved Projects (below). Also note, if you log out of Snapfish, or delete the app and reinstall, any saved projects will be lost.

Tip: Many customers find it easier to select photos before choosing a product, especially if they have just uploaded photos. When you selectphotos, you will see several options at the bottom of your library screen. Just click SHOP, select a product, and continueat step 4 above.

Limitations

The book cover finish is glossy with semi-glossy finish for inside pages; currently no other

options are available.

Books have a minimum of 20 pages (+ front and back cover) but more pages can be added. Maximum is 150 pages (+ front and back cover).

Text and multiple photos are limited to optional page layouts that contain them.

Once you add the book to your cart, you cannotdo any more changes to it from there. But if you need to make further edits, open the Saved Projects folder, tap CONTINUE to open the project and choose OK to apply subsequentchanges to the copy already in the cart.

Please refer to the table below for information on the time it will take for your order to reach you.

1 Total time

Delivery times are not guaranteed, and reflect the total number of business days to make, then deliver your order. The items you create are one of a kind, not something we pull off a shelf, so please allow us up to 3 business days to make your items before shipping your order. Once your order ships, the mail services we use make every effort to meet expectations, but delays may occur and delivery may take longer, especially during the holiday season or due to weather.

Please note that the Estimated Delivery Date is based on a range of possible delivery dates. While we aim to produce and ship your order as soon as possible, the delivery may be expected on any of the dates shown within this range.

2 Tracking information

If you select Tracked Delivery, you can track your package from our fulfillment facility to your door. You’ll receive a notification when your package is out for delivery and once it’s delivered to your home.

3 European delivery

Snapfish now delivers in 29 European Countries (listed below):

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Gibraltar, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

Credits for products are occasionally offered to customers and they are shown in your account pages. These may be for a specific product, or a type of product, or vouchers for any product you choose.

To view and use any credits you may have:

Click the profile icon at the top right of the home page, and select CREDITS.

The credits page shows your avaiable credits with a link on the right of each credit to start making the product (see below).

ClickMake this productto go to the store pages and navigate to the product description page to start making your product.

Once you've created the product (or print order) and added it to your cart, you will see that your discount for that credithas beeen applied automatically at the bottom of Your Cart page (see below).

Shortcuts to details below:

Order problem?

Account problems?

Site problem?

Order problems?

We've got you covered -- if you receive an order that is damaged, broken, not quite right, or you never got your order, let us know right away via the chat link below.

If you are unhappy with your order, please take a picture of the issue and upload it to your Snapfish account to a new album called Order Problem. The photo will help us solve your problem faster. Please have it ready together with order number when you'll contact our chat support representative.

We'll either recreate your order or provide a credit or refund to make sure that you love your custom-made product. In some cases, we may ask that you return the defective order prior to receiving credits or refunds.

Sometimes these things happen, but we'll do what we can to make things right!

Note: If the hanging hardware for Acrylic Prints seems to be missing, look for it taped to the packing materials.

Account problems?

If you have two or more accounts and want to combine them, we can merge them into a single account, including transferring your photos and credits (we currently can't transfer projects).

If you have a credit or promo code that isn't working, we can fix those too..

For these or any other problems with your account, please let us know viathe chat link below.

Note: To close your account, please see Delete your account for instructions.

Site problems?

If you have trouble logging in, creating products or paying for your order, please use the troubleshooting tips below:

Check that all details you haveentered are correct. These may include email address and password, credit card details or billing and shipping address.

If the problem persists, please clear your browser cache/cookies, temporary internet files and browsing history.

If you're still unable to log in, or get stuck in the cart, please contact us via the chat link below.

If you do not allow access to your device photos when first opening the app, follow the steps below.

The app requires access to photos on your device. If you are denied access when first opening the app, follow these steps to grant access.

Open the "Settings" app on your iPhone or iPad.

Tap the "Privacy" menu item.

Tap the "Photos" menu item.

Find "Snapfish" in the list of apps and tap it.

Tap the "Read and Write" option to allow photo access by the Snapfish app.

The Snapfish app will now be able to view your device photos so you can create products or upload them to your Snapfish account.

Great news! You can now upload your photos from your computer or mobile device, or from your Instagram, Facebook, Flickr and Google accounts. Plus, you can upload multiple photos at once.

How do I add photos and albums to my account?

Tap or click ADD PHOTOS at the top of most pages and select the source of your photos from the menu (see right).

MY DEVICE isthe laptop, phone, or tablet you are using.

For the INSTAGRAM, FACEBOOK, FLICKR and GOOGLE options, you will need to log into your account to access and import your photos.

Optional: Create a new album, or select an existing one for your photos (not available for Google imports yet: photos are saved as a new album named "Google + today's date"):

NEW ALBUM (you can add a name for the album to the right of this option.

EXISTING ALBUM (if you choose this option, you will need to select one of your current albums from the menu provided.

Optional: Click Upload Preferences to choose standard or full photo resolution (recommended for large prints, like posters).

Click SELECT PHOTOS, and browse to the folder where your photos are stored. Select the photos to upload and click Open.

Tip: Hold down the mouse button and drag over the photos you want to select or hold down the control key(command key on Macs) and click on each photo. Then click Open.

Tap or click Add more photos or Start upload.

The blueprogress bar at the top and the number of photos uploaded so farin the upper right shows your progress. Once completed a screen will display, "Upload complete" as shown below with options to View, Upload more, or Order prints.

Your photos are now in your library, ready for the making.

If you’re on a phone or tablet:

You can also upload photosfrom your mobile device, or from your Facebook or Instagram accounts using one of our Snapfish mobile apps. Note:Access to Google Photos has been temporarily disabled. We are working to resolving this issue and apologize for the inconvenience.

You can download a Snapfish app for your smartphone or tablet from one of these links:

Snapfish Apps for AU

Snapfish Apps for IE

Snapfish Apps for NZ

Snapfish Apps for UK

Snapfish Apps for US

More information you might find helpful...

Can I upload in any browser?

We support Internet Explorer 10, Safari 6, Firefox 12, Chrome 20 and up.

What is the difference between Standard and Full photo resolution when uploading?

When you choose standard resolution, we remove unnecessary stuff in the file to slightly compress the uploaded photo. This reduces the file size and helps us offer you unlimited photo storage.

This helps us offer you unlimited photo storage, which we know you love.

Standard Resolution works for most products.

Full Resolution adds photos without applying compression, so it's better for larger posters, canvases, panels, and blankets.

Why don’t photos appear in the order I uploaded them?

We upload three images at once, so we can add them to your library faster. But you can change the display settings in your library to view photos by date uploaded or date taken.

You can also change the order of your photos within an album by clicking the REARRANGE icon under the album name and dragging and dropping photos to the desired position. Click DONE when ready and your photos will remain in this order.

Are there any limitations on images I can upload to Snapfish?

Yes. Snapfish supports almost all JPG/JPEG and PNG images produced by modern cameras and smartphones. However, we don't support the following file types and sizes:

Any image file type other than those listed above (we cannot upload GIF, BMP, TIFF, PSD, AI, PDF, WEBP, or any other image file types)

Images larger than 150MB

Images larger than 100 megapixel (MP)

Video and audio files

In addition, not all JPG/JPEG files are supported. Currently, we only support 8-bit RGB and sRGB color space. This excludes certain JPG file types such as JPEG2000 (or JP2). If any of your images don't fit our standards, you'll be alerted.

PNG file uploads are converted to JPG in our system, and any alpha channel transparencies within them will not be preserved. Transparencies will appear white in your online version.

Can I still email my photos to my account?

No, sorry, this feature is not available

Check out these short video demos about how to do things on the new Snapfish. We'll be adding more from time to time, so comeback soon, and let us know what you think.

Your photos, albums & projects

Uploading photos and creating albums

Working with albums

Editing photos in your albums

Working with your projects

Books

Creating photo books, part 1

Creating and editing photo books, part 2

Creating and editing photo books, part 3

Calendars

Creating and editing a calendar

Cards

Creating photo cards

Getting help

Getting help and contacting customer support

Low resolution warnings in prints and other product builders (tutorial)

Preventing common mistakes when ordering photo projects (tutorial)

Gifts

Personalize gifts without a photo - mobile

Home decor

Creating a canvas print

Prints

Ordering Standard Prints

Creating Collage Prints

Sharing

Sharing albums

Standard Print sizes

Large Print sizes

4x4

11x14

4x5.3 (True Digital)

12x18

4x6

16x20

5x7

20x30

8x8

8x10

Wallet prints (four2x3 photos on a 4x6sheet)

By "Large Print" we mean poster-sized prints, 11x14 and larger. The builder for Large Prints offers layouts, backgrounds, text and embellishments, which are not available for Standard Prints. You can also make collages, and shuffle photos and texts on these larger print sizes.

Changing the address that you want your order delivered to is really easy. You can do that onthe first page you see after clickingthe shopping cart icon.

Add the items that you'd like to order to your cart.

When you are ready to order, click the cart iconin the upper right corner of most pages.

Once you are in the cart, click "Change" under Shipping Information (see below) to view other addresses you've used in the past.

In the overlay, select an address you've used in the past by clicking the SHIP HERE button below the address. Alternatively you can add another address, edit or delete an existing address, or select one as your default address before clicking the SHIP HERE button below the shipping address for theorder.

We offer many deals and sales on items throughout the year, and most of them require a promo code. Below are some general tips about using promo codes.

It's a good idea to jot the promo code down when you see it, or save it to your clipboard so you don't have to go looking for it during check out.

Most promo codes can’t be used with others. See details in the DEALS page or the email that you recieved about the offer.

Shipping is not normally included. Sometimes, we’ll surprise you with offers that include shipping too.

Most promo codes apply to mail orders only.

Promo codes may be available or restricted to purchases on the web site, or in our mobile apps, or both.

To use your promo code:

Create the product or print order associated with the offer and add it to your cart.

Click the cart icon.

Near the bottom of your cart page, enter the code in the Promo Code box, like shown below. Make sure to use the exact spelling of the code, or it will not work.

Tap or click APPLY to see the new discounted price (see below).

Optional: You may click the Remove link (shown above) if you choose to use a different promo code, or a credit for the product.

To order prints or any photo project you must follow these steps.

First create an account, if you do not already have one.

If you don't have any photos in your account, and want to order a photo product you can upload your photos to your account now, or wait and do it after you've chosen a product.

Then you'll need to either create a print or photo product project and upload photos within the builder screens, if needed, or choose a non-photo product from our store pages and skip the next step (e.g. see Canvas Art Collection and minimal customization products for more info).

Once created and reviewed, add the project to your cart.

In your cart, you'll need to need to review and make any changes to your order. Changes you may need to do include changing shipping address, or shipping method for mail orders, or store location for pick up orders, as well as adjusting product quantities and entering coupon codes. The pages you encounter differ for mail orders and pick up in store orders, and details are provided in the 2 tables below.

Check out for mail order:

Check out pages

Notes and recommended articles

a. CART PAGE

Review, correct and click CHECKOUT button

Your shopping cart and placing an order

Shipping methods

Estimated delivery date

Change shipping address

Promo codes and coupons

b. PAYMENT PAGE

Enter payment info and click PLACE ORDER

Payment methods

Credit card authorization

c. RECEIPT PAGE

Note yourorder number and order details

Your receipt page

Estimated delivery date

Check out for in-store pick up:

Check out pages

Notes and recommended articles

a. CART PAGE

Click the Pick Up In Store link below any items that display the link

About picking up your prints at a store

b. PICK UP PAGE

Enter your zip code to find and choose a store near you

Enter your phone number in case the store needs to contact you

Click PICK UP HERE button to proceed

About picking up your prints at a store

c. CART PAGE

Review and correct if needed

Enter any store coupon codes if needed

Click CHECK OUT to proceed

d. REVIEW PAGE

Review the order, and click PLACE ORDER

If changes are needed, back up to the cart page and edit whats needed

e. RECEIPT PAGE

Note yourorder number and order details

Your receipt page

Once you've placed your order, see After you've ordered for information about canceling, your order details, shipping and tracking, and what to do if there is a problem with your order.

The following links are to articles that describe the basics ofhow to order prints or make photoproducts.

You can order prints or make single photoproducts very quickly, and, with only a little more time, create multiple photo or multiple page projects, like books. But even books can be made rapidly, if you use our automatic photo filling feature. Or, you can take your time, create your own layouts, adjust every picture, and tweak every page withcolors, text, embellishments and your personal photos. For more information about the many many things you can do when creating your photo products, see the Prints and product options directory.

Subject

Article link

Ordering prints

(very easy)

Create an order for prints

Create a collage prints

Create black and white photos

Single photo or collage products

(also very easy, or as complex

as you want to make them)

Create a canvas

Create a mug

Create an easy photo gift

Create a poster print

Multiple page products

Create cards in AU

Create cards in NZ

Create a calendar

Create a photo book

Videos about creating products

Create a calendar (4:51 min)

Create a canvas print (4:11 min)

Create collage prints (4:33 min)

Create photo cards (4:30 min)

Create photo books, part 1 (3:59 min)

Create and edit photo books, part 2 (3:56 min)

Shipping details below

Delivery options

International Shipping

Shipping to Canada

The date you can expect your one-of-a-kind Snapfish items to arrive depends on two things: 1) the amount of time it takes us to make them (up to three days), and 2) the shipping method you select.

Important: When you place your order we provide you the total shipping cost, but each item included in your order ships separately once it's finished. Items may also ship a day or two apart because some take longer to make than others. When each item is shipped, you'll receive notification from us that your purchase is on its way!

See how to Track your order.

Shipping times are estimates only and are not guaranteed. Deliveries may take longer, especially before holidays, and shipping to Alaska and Hawaii takes 4 additional business days.

For Expedited or Rush shipping, no signature is required.

There is NO SATURDAY DELIVERY for Expedited and Rush shipping and these shipping methods are not available for PO Box addresses.

Depending on your shipping address, you may not see all 4 of our delivery options.We have optimized the display to eliminate any shipping methods that would cost you more but deliver the product in the same amount of time.

Delivery options

SHIPPING:

Postal carrier

Estimated delivery*

Tracking information**

LOWEST PRICE

Various

Up to 8 business days

3 to make + 5 to deliver your items

GROUND

UPS

Up to 6 business days

3 to make + 3 to deliver your items

Door to Door

EXPEDITED

UPS

Up to 5 business days

3 to make + 2 to deliver your items

Door to Door

RUSH

UPS

Up to 4 business days

3 to make + 1 to deliver your items

Door to Door

*ESTIMATED DELIVERY

Delivery dates are an estimate only, not a guarantee, and reflect the total number of business days we estimate to make then deliver your order. The items you create are one of a kind, not something we pull off a shelf, so please allow us up to 3 business days to make your items before shipping your order. Once your order ships, the mail services we use make every effort to meet expectations, but delays may occur and delivery may take longer, especially during the holiday season or due to weather.

**TRACKING INFORMATION

Door-to-door tracking If you select Ground, Expedited, or Rush shipping, you can track your package from our fulfillment facility to your door. You’ll receive notification from us when your package is out for delivery and once it’s delivered to your home. Please keep in mind that UPS does not deliver on Saturday or Sunday.

International shipping

You can ship your orders to friends and family outside of the United States (awesome!), and we accept international credit cards, but we want to be sure to let you know that shipments to other countries vary widely depending on country.

International orders are sent via USPS Air-mail letter post.

Shipments to Canada

Estimated delivery times are 8 to 30 business days from when the order is placed. If your order hasn't arrived after 16 business days, please contact Customer Service so that we can assist you.

Delivery to major cities and industrial areas will be a bit faster but delivery to rural and non-industrialized areas may be a bit slower.

During holiday periods, there may be additional delays due to inclement weather. We are not responsible for such delays.

Canadian shipments may be subject to taxes, duties, or other customs fees upon delivery. The recipient is responsible for any such fees at the point of delivery.

Orders shipped to Canada will not have a tracking number.

My Favorites is an album we created just for you that includes only the photos you mark as your favorites. You can get to your Favorites from the Photos tab on MY PHOTOS (see below).

Note: If you haven't flagged any photos as favorites, your favorites album will be empty.

To add a photo to My Favorites, just follow either of these steps:

Mouse over a photo and click the star icon to add it as a favorite.

If the photo is narrow, the star may not appear, so click the gear icon and choose Mark as Favorite.

Or:

Open the photo detail page for the photo you want to favorite.

Click the star icon at the top of the page. You'll see underneath the star icon the word "FAVORITE" (see below).

If the icon is blue, you've added the photo to your Favorites album; if the icon is white, you've removed it (note that the icon is white by default).

Tip: MY FAVORITES doesn't function like the albums you create, so you can't edit the name or date or add/delete photos from it like you can with your other albums.

We send you emails to confirm your order and to notify you when your order has shipped.

Order Confirmation Email

Soon after you place your order, we send you an order confirmation email to verify that your order has been received. In this email you can see the date you placed your order, your Order ID, the estimated delivery date, shipping method and address, and itemized costs.

Shipping Notification with tracking information

Once we ship your order, we will send you a shipping notification email letting you know that your order is on its way, along with the order details listed above. In addition, the shipping notification includes tracking information (if available in your country or for the shipping method you chose).

Important: If your order is late please contact us at the links on the right (or bottom of the screen on phones) and please provide your OrderID. It will help us to assist with your inquiry quickly.

We're here to help. With the exception of major holidays, you can reach us anytime.

Wondering where your order is? Check out these articles on shipping, delivery and tracking:

Shipping and delivery

Tracking your order

LIVE CHAT

Live chat now 24 hours per day,7 days per week (except major holidays)

For app users, back up 2 screens to see the chat link

EMAIL SUPPORT

Email us 24 hours per day,7 days per week(except major holidays)

We typically respond within 24 hrs

PHONE SUPPORT

Call 1-800-558-8224 11:00 AM - 8:30 PM (ET) Mon-Fri.(except major holidays)

You can insert a page using +/- menu in the book builder (see below). There are several options for doing this. You can add two pages (a sheet) at the current location. In the example below you see pages 6-7. "Add 2 Pages" will insert two blank pages as pages 6-7. The yellow flower page will become page 8. You can also "Add Left Page" or "Add Right Page." These will insert a blank page as page 6 or 7 respectively, and add a blank page at the end of the book. This is because when you add a page, you're adding a sheet (two pages). You cannot add a single page to a physical book. So we add the second page to the end of the book.

Change your password, email address, or notification settings We’ve made it easier to keep track of everything! Just click the profile icon on the top right to choose the area you want (see right). When your account pages you can make your changes and view informationvia tabs across the top of the page (see below).

Note:If you haven't signed upyet, please Create an account to see the profile icon and access your account settings and information.

The 5 tabs are described below:

ACCOUNT SETTINGS

Change your name, the email address for your account, or password at the top of the page. At the bottomare options for your notification settings.For more information, see Change your account or notification settings

ORDER HISTORY

Look up past orders

Check the statusor details of any order

Cancel an order (within 1 hour after the order has been placed)

See details at Order status details

PAYMENT/BILLING

Use this tab to enter or update your payment information via the "Edit payment info" link. Enter your information, then click or tap SAVE. It is optional whether you choose to keep your billing information in your account or not. Entering it here makes ordering less involved, because it avoids you having toenter the information each time you place an order.

Note: Currently you cannot delete a saved credit card whether entered in the Payment/Billing section, or if you saved it while placing an order. Pleasecontact customer serviceif you want your credit card information removed.

CREDITS

See your credits and start making any products you have available by clicking Make this producton the right. Credits are applied automatically at check out.

NOTIFICATIONS

Here you can subcribe or unsubscribe topromotions about deals, discounts and other special offers (see).

When you upload photos, wecreate an online album for you that you can access by clicking MY PHOTOS at the top of the page. It's really a folder of photos that you can change to suit your needs, including changing the title, thedate, the cover photo, and more. You can sort, or manually drag photos to whatever arrangement you want.The following options are available once you click the album you want to change.

Album options

To change the album name, date ordescription, simply click the field and type your text (see below).

Simply click one of these icons to do the following:

SELECT ALL selects all photos in the album for creating products, sharing, copying, moving or deleting

SORT allows photos to be sorted newest to oldest or oldest to newest

SHOW TITLES reveals each photo name, which can be changed when displayed

SHARE ALBUM allows you to share the whole album with others

DELETE ALBUM removes the album from your account

REARRANGEphotos within the album: (after clicking the icon, just drag and drop each photo to where you want it and then click DONE).

SLIDESHOW starts a slideshow of the album

UPLOAD PHOTOS to add more photos to the album

The PRINT ENTIRE ALBUM button allows you to quickly select and order prints of all the photos in the album

Print Entire Album: the quickest way to order prints

Youcan also quickly order prints of the album's photos (or your selected photos) by clicking the PRINT ENTIRE ALBUM button. Learn more about Print Entire Album.

Photo options within an album

To open a detailed view of a photo, click the + sign at the top right of thephoto (see right). The page that opens will allow you to edit the photo, caption the photo, and many other options. Learn more

To select photos for a project, or to share, move, copy. download or delete, click the check mark at the bottom right of each individual photo (see right). The icon will change to blue as shown below.

With selected photos you can select a product to create in the menu on the left or click Options to share, move, copy, download, edit the date or delete the selected photos. If you choose to copy or move them, you will need to select an existing album or create a new one for the selected photos (see right).

To set a photo as the album cover, mouse over an individual photo, clickthegear icon that appears (see below) and then click Make Album Cover. This menu can also be used for the other options below, though it will only act on thesingle photo, unlike the previous option which is for multiple photos.

Note: The Star icon on the thumbnail sets the photo as a favourite, but it will not appear on narrow portrait shaped photos. In that case, Mark as favourite appears at the top of the drop-down menu.

Related articles

MY PHOTOS -- all your online albums and photos

Photo details pages and what you can do there

Editing photos in your library

Selecting photos for prints, photo products and other options

Zooming in and panning edits to make close-up photos in your library

Copy, move or delete photos, or set one as the album cover in your library

Use MY FAVOURITES to quickly find your favourite photos

How to upload photos (tutorial)

Uploading and importing photos to your account

Download photos from your account to your computer

Below is a list of all our help articles in alphabetical order. Since it is a long list, try your browser's search feature to locate specific keywords. Just type "Ctrl F" on your keyboard, and then type in the term you are searching for.

Add backgrounds, textures or patterns to your project page

Add borders to photos in projects

Add embellishments to your project

Add pages to my photo book

Add photos to calendar dates

Add text in your project pages

Add text to a calendar date

After you order (overview of options, timeline and what to expect)

Aligning photos, text, and embellishments on a page or project

Auto Arrange photo layout when adding photos to a book or calendar page

Autofill the layout of photos in your photo book or calendar

Blurry and grainy photos in your products and how to avoid them

Cancel or change an order

Cancel or delete your account

Cards we offer

Change iOS settings for photo access by the iPhone/iPad app

Change shipping address

Change the design of book or project pages

Change the layout of book or other project pages

Change the order of pages in a photo book

Change the photo book type and cover

Change the quantities and sizes of prints in your order

Change your password, email address, or notification settings

Check order status with the Android app

Check order status with the iPhone/iPad app

Comment on a shared album

Common questions about ordering with the Android app

Common questions about ordering with the iPhone/iPad app

Contacting Customer Service

Contacting Customer Service and getting help (tutorial)

Copy a project

Copy, move or delete photos from an album, or set one as the album cover

Create an account

Create black and white photos

Create books

Create books, part 1 (tutorial)

Create books, part 2 (tutorial)

Create calendars

Create calendars (tutorial)

Create canvases

Create canvases (tutorial)

Create cards

Create cards (tutorial)

Create collage prints

Create collage prints (tutorial)

Create easy photo gifts

Create glass prints

Create mugs

Create poster prints

Create print orders

Create print orders (tutorial)

Creating projects (overview and links to specific products)

Credit card authorisation

Credits in your account

Cropping your photos for prints

Current video tutorials

Dark photos in your products and how to fix them

Delete a page from a photo book

Delete a photo from a project page

Delete a project

Download photos from your account to your computer

Edit and crop photos in a prints order

Edit photos automatically with upload preferences

Edit photos in an album

Edit photos in an album (tutorial)

Edit photos in a project

Edit photos on a book page

Edit photos on a calendar page or cover

Editing photos (overview)

Estimated delivery date

Find shared albums

Forgot your password?

Free monthly prints with the Snapfish apps

Getting started

Gift certificates

Import photos to my device or Pictures folder with the Snapfish Windows App

Import text or photos for specific calendar dates

Jump to a page or the cover of a calendar

Jump to a page or the front or back cover in a photo book

Like or unlike a shared album

Manage your account

More about the Snapfish mobile app for Android

More about the Snapfish mobile app for iPhone

MY PHOTOS -- all your online albums and photos

My photos in the Android app, and selecting photos for products

One print project (and print finish) per order when ordering prints

Online security

Option map for creating a photo book

Option map for creating a wall calendar

Order a photo book with the Android app

Order a photo book with the iPhone/iPad app

Order cards with the Android app

Order cards with the iPhone app

Order confirmation and shipping notification emails

Order from the Snapfish Windows App

Order photo gifts or other products with the Android app

Order photo gifts and other products with the iPhone app

Order prints with the Android app

Order prints with the iPhone/iPad app

Order status details on your home and order history pages

Ordering prints or products with copyrighted photos

Payment methods

Photo details pages and what you can do there

Photo resolution tips

PictureMover is no longer available

Preventing common mistakes when ordering photo projects (tutorial)

Prints and product creation options

Print entire album: the quickest way to order prints

Print sizes we offer

Problem with a coupon or promo not working?

Problem with a web site error?

Problem with the web site running slow?

Problems with your order or account?

Product and shipping costs

Projects cannot be shared

Promo codes and coupons

Rearrange photo layout on book pages with Shuffle Gallery

Replacements and refunds

Select and upload photos while working on a project

Select photos from your albums to start prints and photo projects, sharing and other options

Set the Snapfish Windows App as your default photo viewer

Share albums or selected photos

Share albums (tutorial)

Share, copy or delete photos in the Snapfish app for Android

Share, save or print photos in the Snapfish app for iPhone

Sharing method differences

Shipping and delivery

Shuffle photos on a book or calendar page, and other products

Some Photos Unavailable warning

Storage policy

Tax invoices for NZ

Understanding how image resolution affects print quality

Unshare an album that you have shared with others

Upload photos to your account

Upload photos to your account(tutorial)

Upload photos with the Android app

Upload photos with the iPhone/iPad app

Upload photos from the Snapfish Windows App

Use MY FAVOURITES to quickly find your favourite photos

View the images used in your project

Viewing and selecting photos in the iPhone/iPad app

Want to order? (overview of stepsfrom start to finish)

Why is my order cropped?

Working with your albums (tutorial)

Working with your projects (tutorial)

Your albums, and things you can do in them

Your order receipt page

Your photos (overview with links to details)

Your shopping cart and placing your order

Zoom in and pan a photo to make close-up photos in an album

With our Print Entire Album option you can quickly order standard sized 10x15 prints of every photo in analbum. The link is available in every album, just above the thumbnail photos (see right).

Open the album and click Print Entire Album to see the options panel (see right).

Select GLOSSY or MATTE.

Click ADD TO CART.

Notes:

If you have selected other photos from other albums before clicking Print Entire Album, they will not be included in your order.

If you want multiple prints, or prints of different sizes, follow the link at the bottom of the panel.

Below is a list of all our help articles in alphabetical order. Since it is a long list, try your browser's search feature to locate specific keywords. Just type "Ctrl F" on your keyboard, and then type in the term you are searching for.

About picking up your prints at a store

Add backgrounds, textures or patterns to your project page

Add borders to photos in projects

Add embellishments to your project

Add pages to my photo book

Add photos to calendar dates

Add text to a calendar date

Add text to your projects

After you order (overview of options, timeline and what to expect)

Aligning photos, text, and embellishments on a page or project

Auto Arrange photo layout when adding photos to a book or calendar page

Autofill the layout of photos in your photo book or calendar

Blurry and grainy photos in your products and how to avoid them

Cancel or change an order

Cancel or delete your account

Cards we offer

Change iOS settings for photo access by the iPhone/iPad app

Change shipping address

Change the design of book or project pages

Change the layout of book or other project pages

Change the order of pages in a photo book

Change the photo book type and cover

Change the quantities and sizes of prints in your order

Change your password, email address, or notification settings

Check order status with the Android app

Check order status with the iPhone/iPad app

Comment on a shared album

Common questions about ordering with the Android app

Common questions about ordering with the iPhone/iPad app

Contacting Customer Service

Contacting Customer Service and getting help (tutorial)

Copy a project

Copy, move or delete photos from an album, or set one as the album cover

Create an account

Create black and white photos

Create books

Create books, part 1 (tutorial)

Create books, part 2 (tutorial)

Create calendars

Create calendars (tutorial)

Create canvases and home dcor projects

Create canvases (tutorial)

Create cards

Create cards (tutorial)

Create collage prints

Create collage prints (tutorial)

Createeasy photo gifts

Create glass prints

Create mugs

Create poster prints

Create print orders

Create print orders (tutorial)

Creating projects (overview and links to specific products)

Credit card authorisation

Credits in your account

Cropping your photos for prints

Current video tutorials

Dark photos in your products and how to fix them

Delete a page from my photo book

Delete a photo from a project page

Delete a project

Download photos from your account to your computer

Edit and crop photos in a prints order

Edit photos automatically with upload preferences

Edit photos in an album

Edit photos in an album (tutorial)

Edit photos in a project

Edit photos on a book page

Edit photos on a calendar page or cover

Editing photos (overview)

Estimated delivery date

Find shared albums

Forgot your password?

Free monthly prints with the Snapfish apps

Getting started

Gift certificates

Import photos to my device or Pictures folder with the Snapfish Windows App

Import text or photos for specific calendar dates

Jump to a page or the cover of a calendar

Jump to a page or the front or back cover in a photo book

Like or unlike a shared album

Manage your account

More about the Snapfish mobile app for Android

More about the Snapfish mobile app for iPhone

MY PHOTOS -- all your albums and photos

My photos in the Android app, and selecting photos for products

One print project (and print finish) per order when ordering prints

Online security

Option map for creating a photo book

Option map for creating a wall calendar

Order a photo book with the Android app

Order a photo book with the iPhone/iPad app

Order cards with the Android app

Order cards with the iPhone app

Order confirmation and shipping notification emails

Order from the Snapfish Windows App

Order photo gifts or other products with the Android app

Order photo gifts and other products with the iPhone app

Order prints with the Android app

Order prints with the iPhone/iPad app

Order status details in your home and order history pages

Ordering prints or products with copyrighted photos

Payment methods

Photo details pages and what you can do there

Photo resolution tips

PictureMover is no longer available

Preventing common mistakes when ordering photo projects (tutorial)

Print sizes we offer

Prints and product creation options

Print entire album: the quickest way to order prints

Problem with a coupon or promo not working?

Problem with a web site error?

Problem with the web site running slow?

Problems with your order or account?

Product and shipping costs

Projects cannot be shared

Promo codes and coupons

Rearrange photo layout on book pages with Shuffle Gallery

Replacements and refunds

Select and upload photos while working on a project

Select photos from your albums to start prints and photo projects, sharing and other options

Set the Snapfish Windows App as your default photo viewer

Share albums or selected photos

Share albums (tutorial)

Share, copy or delete photos in the Snapfish app for Android

Share, save or print photos in the Snapfish app for iPhone

Sharing method differences

Shipping and delivery

Shuffle photos on a book or calendar page, and other products

Some Photos Unavailable warning

Storage policy

Tax invoices for AU

Understanding how image resolution affects print quality

Unshare an album that you have shared with others

Upload photos to your account

Upload photos and create albums (tutorial)

Upload photos from the Snapfish Windows App

Upload photos with the Android app

Upload photos with the iPhone/iPad app

Use MY FAVOURITES to quickly find your favourite photos

View the images used in your project

Viewing and selecting photos in the iPhone/iPad app

Want to order? (overview of stepsfrom start to finish)

Why is my order cropped?

Working with your albums (tutorial)

Working with your projects (tutorial)

Your albums, and things you can do in them

Your order receipt page

Your photos (overview with links to details)

Your shopping cart and placing an order

Zoom in and pan a photo to make close-up photos in an album

Ournew Prints Orderscreen provides easy access to the functions and the information that you need to order prints with aminimum number of clicks. You can quickly pick the sizes and the quantities of each size, and you can crop, rotate and zoom any print item. You will also be warned if aselected print size is too large given the photo resolution, which could produce a blurry print.

An order summary section shows on the right that updates any time you make a change. The summary showsthe number of prints of each size, the print finish, the unit price, and total cost, as well as pick up options if available.

Warning: For print projects, we recommend that you include no more than 2000 unique images at a time. If you want more than 2000 unique images printed, please order them in batches. See details.

For a quick and easy way to order prints, follow these steps.

From the SHOP page, tap or click PRINTS at the top.

Pick a printsize.

If you want to order multiple sizes of some photos, choose the size that you want for most of your prints. You can other additional sizes of prints later.

If you want to order prints with no cropping, choose the4x5.3" size. This size is the True Digital format that matches the shape of most digital cameras. Learn more.

On the description screen,select aphoto finish and then click MAKE THIS PRODUCT.

Choose your photos by clicking the check box on individual photos, or SELECT ALL to choose all the photos in an album. When done, click ADD TO ORDER.

On the left of the Prints Order screen review each photo (see below). Scroll down to see each printand make sure to check for unwanted cropping. If heads or other important details are not showing, try either of the following to avoid cropping:

Choose another print size.Many digital cameras default to True Digital size, which translates to a 10 x 13.5 print without any cropping.

Click Edit (below the photo), and then drag the photo up or down, left or right, to include the important details. If you don't have enough room, try zooming in slightly (discussed below) and reposition the print area again.

The following options are availableon the Prints Order screen (see below):

To order multiple prints of all your selected photos, expand the Quick Order menu and enterthe number of multiples you want in one or more print size.

For individual photos:

Add additional print sizes or quantities by entering or increasing the number in the size boxesto the right of the photo.

Note: When you add another print size, a separate view of the print appears, and it will be cropped to fit the new size.

Click "Edit" below any photo to crop, enhance, add a filter, or rotate that photo.

Click "Remove" below a photo to remove that photo size from the order.

Print sizes we offer

Click ADD TO CART when you have reviewed them all and made any changes.

Note: From the Cart, simply click Edit to make changes to your print order including quantities.

See the following articles for more details about ordering prints.

Selecting photos for prints or other products

Recommended limit of unique images in a project

Changing quantities and sizes of prints in your order

Editing and cropping photos in your prints order

Print entire album: the quickest way to order prints

Below is a list of all our help articles in alphabetical order. Since it is a long list, try your browser's search feature to locate specific keywords. Just type "Ctrl F" on your keyboard, and then type in the term you are searching for.

Add backgrounds, textures or patterns to your project page

Add borders to photos in projects

Add embellishments to your project

Add pages to my photo book

Add photos to calendar dates

Add text in your project pages

Add text to a calendar date

After you order (overview of options, timeline and what to expect)

Aligning photos, text, and embellishments on a page or project

Auto Arrange photo layout when adding photos to a book or calendar page

Autofill the layout of photos in your photo book or calendar

Blurry and grainy photos in your products and how to avoid them

Cancel or change an order

Cancel or delete your account

Cards we offer

Change iOS settings for photo access by the iPhone/iPad app

Change shipping address

Change the design of book or project pages

Change the layout of book or other project pages

Change the order of pages in a photo book

Change the photo book type and cover

Change the quantities and sizes of prints in your order

Change your password, email address, or notification settings

Comment on a shared album

Contact IE Customer Service

Contact Customer Service (tutorial)

Copy a project

Copy, move or delete photos from an album, or set one as the album cover

Create an account

Create black and white photos

Create books

Create books: Advanced (tutorial)

Create book: The basics (tutorial)

Create calendars

Create calendars (tutorial)

Create canvases and home dcor projects

Create canvases (tutorial)

Create cards

Create cards (tutorial)

Create collage prints

Create collage prints (tutorial)

Create easy photo gifts

Create mugs

Create poster prints

Create print orders

Create print orders (tutorial)

Creating projects (overview and links to specific products)

Credits in your account

Cropping your photos for prints

Current IE help tutorials (videos)

Dark photos in your products and how to fix them

Delete a page from my photo book

Delete a photo from a project page

Delete a project

Download photos from your account to your computer

Edit and crop photos in your prints order

Edit photos automatically with upload preferences

Edit photos in an album

E dit photos in an album (tutorial)

Edit photos in your project

Edit photos on a book page

Edit photos on a calendar page or cover

Editing photos (overview)

Estimated delivery date

Find shared albums

Forgot your password?

Free monthly prints with the Snapfish apps

Getting started on Snapfish

Gift certificates

Import photos to my device or Pictures folder with the Snapfish Windows App

Import text or photos for specific calendar dates

Jump to a page or the cover of a calendar

Jump to a page or the front or back cover in a photo book

Like or unlike a shared album

Manage your account

More about the Snapfish mobile app for Android

More about the Snapfish mobile app for iPhone and iPad

MY PHOTOS -- all your online albums and photos

One print project (and print finish) per order when ordering prints

Online security

Option map for creating a photo book

Option map for creating a wall calendar

Order a photo book with the Android app

Order a photo book with the iPhone/iPad app

Order cards with the Android app

Order cards with the iPhone app

Order confirmation and shipping notification emails

Order from the Snapfish Windows App

Order photo gifts or other products with the Android app

Order photo gifts and other products with the iPhone app

Order status details on your home and order history pages

Ordering prints or products with copyrighted photos

Payment methods

Photo details pages and what you can do there

Photo resolution tips

PictureMover is no longer available

Preventing common mistakes when ordering photo projects (tutorial)

Print and poster sizes we offer

Prints and product creation options

Print Entire Album: the quickest way to order prints

Problem with a coupon or promo not working?

Problem with a web site error?

Problem with the web site running slow?

Problems with your order or account?

Product and shipping costs

Projects cannot be shared

Promo codes and coupons

Rearrange photo layout on book pages with Shuffle Gallery

Replacements and refunds

Select and upload photos while working on a project

Select photos from your albums to start prints and photo projects, sharing and other options

Set the Snapfish Windows App as your default photo viewer

Share albums or selected photos

Share albums (tutorial)

Share, copy or delete photos in the Snapfish app for Android

Share, save or print photos in the Snapfish app for iPhone

Sharing method differences

Shipping and delivery

Shuffle photos on a book or calendar page, and other products

Some Photos Unavailable warning

Storage policy

Understanding how image resolution affects print quality

Unshare an album that you have shared with others

Upload photos to your account

Upload photos (tutorial)

Upload photos with the Android app

Upload photos with the iPhone/iPad app

Upload photos from the Snapfish Windows App

Use MY FAVOURITES to quickly find your favourite photos

View the images used in your project

Want to order? (overview of steps from start to finish)

We're upgrading our Snapfish Ireland store!

Why is my order cropped?

Working with your albums (tutorial)

Working with your projects (tutorial)

Your albums, and things you can do in them

Your order receipt page

Your photos (overview with links to details)

Your shopping cart and placing an order

Zoom in and pan a photo to make close-up photos in an album

Below is a list of all our help articles in alphabetical order. Since it is a long list, try your browser's search feature to locate specific keywords. Just type "Ctrl F" on your keyboard, and then type in the term you are searching for.

Add backgrounds, textures or patterns to your project page

Add borders to photos in projects

Add embellishments to your project

Add pages to my photo book

Add photos to calendar dates

Add text in your project pages

Add text to a calendar date

After your order (overview of options, timeline and what to expect)

Aligning photos, text, and embellishments on a page or project

Auto Arrange photo layout when adding photos to a book or calendar page

Autofill the layout of photos in your photo book or calendar

Blurry and grainy photos in your products and how to avoid them

Cancel or change an order

Cancel or delete your account

Cards we offer

Change iOS settings for photo access by the iPhone/iPad app

Change shipping address

Change the design of book or project pages

Change the layout of book or other project pages

Change the order of pages in a photo book

Change the photo book type and cover

Change the quantities and sizes of prints in your order

Change your password, email address, or notification settings

Check order status with the Android app

Check order status with the iPhone/iPad app

Comment on a shared album

Common questions about ordering with the Android app

Common questions about ordering with the iPhone/iPad app

Contact Customer Service

Contact Customer Service and getting help (tutorial)

Copy a project

Copy, move or delete photos from an album, or set one as the album cover

Create an account

Create black and white photos

Create books

Create books: Advanced (tutorial)

Create books: The basics (tutorial)

Create calendars

Create calendars (tutorial)

Create canvases

Create canvases (tutorial)

Create cards

Create cards (tutorial)

Create collage prints

Create collage prints (tutorial)

Create easy photo gifts

Create mugs

Create poster prints

Create print orders

Create print orders (tutorial)

Creating projects (overview and links to specific products)

Credits in your account

Cropping your photos for prints

Current UK help tutorials (videos)

Dark photos in your products and how to fix them

Delete a page from my photo book

Delete a photo from a project page

Delete a project

Download photos from your account to your computer

Edit and crop photos in your prints order

Edit photos automatically with upload preferences

Edit photos in an album

Edit photos in an album (tutorial)

Edit photos in your project

Edit photos on a book page

Edit photos on a calendar page or cover

Editing photos (overview)

Estimated delivery date

Find shared albums

Forgot your password?

Free monthly prints with the Snapfish apps

Getting started

Gift certificates

Group rooms are not available on the new site

Import photos to my device or Pictures folder with the Snapfish Windows App

Import text or photos for specific calendar dates

Jump to a page or the cover of a calendar

Jump to a page or the front or back cover in a photo book

Like or unlike a shared album

Manage your account

More about the Snapfish mobile app for iPhone and iPad

More about the Snapfish mobile apps for iPhone

MY PHOTOS -- all your online albums and photos

My photos in the Android app, and selecting photos for products

One print project (and print finish) per order when ordering prints

Online security

Option map for creating a photo book

Option map for creating a wall calendar

Order a photo book with the Android app

Order a photo book with the iPhone/iPad app

Order cards with the Android app

Order cards with the iPhone app

Order confirmation and shipping notification emails

Order from the Snapfish Windows App

Order photo gifts or other products with the Android app

Order photo gifts and other products with the iPhone app

Order prints with the Android app

Order prints with the iPhone/iPad app

Order status details on your home and order history pages

Ordering prints or products with copyrighted photos

Payment methods

Photo details pages and what you can do there

Photo resolution tips

PictureMover is no longer available

Print and poster sizes we offer

Print Entire Album: the quickest way to order prints

Prints and product creation options

Preventing common mistakes when ordering photo projects (tutorial)

Problem with a coupon or promo not working?

Problem with a web site error?

Problem with the web site running slow?

Problems with your order or account?

Product and shipping costs

Projects cannot be shared

Promo codes and coupons

Rearrange photo layout on book pages with Shuffle Gallery

Replacements and refunds

Select and upload photos while working on a project

Select photos from your albums to start prints and photo projects, sharing and other options

Set the Snapfish Windows App as your default photo viewer

Share albums or selected photos

Share albums (tutorial)

Share, copy or delete photos in the Snapfish app for Android

Share, save or print photos in the Snapfish app for iPhone

Sharing method differences

Shipping and delivery

Shuffle photos on a book or calendar page, and other products

Some Photos Unavailable warning

Storage policy

The Snapfish Affiliate Program

Track your order

Understanding how image resolution affects print quality

Unshare an album that you have shared with others

Upload photos to your account

Upload photos to your account (tutorial)

Upload photos with the Android app

Upload photos with the iPhone/iPad app

Upload photos from the Snapfish Windows App

Use MY FAVOURITES to quickly find your favourite photos

View the images used in your project

Viewing and selecting photos in the iPhone/iPad app

Virgin Media Co Brand

Want to order? (overview of stepsfrom start to finish)

Why is my order cropped?

Working with your albums (tutorial)

Working with your projects (tutorial)

Your albums, and what you can do in them

Your order receipt page

Your photos (overview with links to details)

Your shopping cart and placing an order

Zoom in and pan a photo to make close-up photos in an album

See our prices and shipping costsat the PRICING link near the bottom of your homepage for the most current information on all available products onthe site.

Note: Product prices are shown before shipping costs by product type.

Ths video is shows you how to select photos, choose sizes and quanties, crop or zoom in, and other ordering options.

See more videos on the YouTube Snapfish channel

When you select a photo on a page, you can remove the photo by clicking the trash icon on the photo tool bar (see below).

Viewing the images you've used in your photo book, calendar or other project

Removing a photo from a page only removes it from that page. If it used in any other page, it will remain there. Also when you delete a photo, its frame or container remains on the page. You can either ignore it or delete the frame (an empty frame won't appear when printed). The image below shows an empty photo space on a book page after the photo has been removed. If you click the trash can again it will delete the frame too.

If you want to completely delete a photo from your project, after removing all instances of it from your book, you need to delete it from the photo well in the project. For more information about the photo well, see .

Note: deleting a photo from the project doesn't remove it from your photo library.

Our free monthly prints offer is for customers who install and upload photos from Snapfish Apps. It allows you to get up to 100 free 4"x6" prints each month when you order from your mobile device. Terms and conditions follow:

Offers valid for US customers only

Download, open, and log into the Snapfish App and your Snapfish account will be credited with 100 free 4"x6" prints; 100 additional free print credits will be added monthly

Unused credits will expired at the end of each month, and 100 new print credits will be added to your account the first of the month

Credits are for mail order only, so on the "Review Order" screen, be sure to choose "SHIP TO" as credits do not apply to "PICK-UP" orders

Credits are not valid for 4"x6" collage prints or 4"x6" wallet prints

No promotion code is needed as credits will automatically apply upon checkout

Free prints credits only apply when ordering in the mobile app. These credits will not apply for orders placed on the site

Shipping charges and any taxes are not included in this offer

If you have already signed up for the offer and are trying to refresh your current monthly credits, please log out of the app and log back in. Then you will be able to see the new credits in your account when you check out with your prints.

Since your order is one-of-a-kind, it can take up to 3 days to create it. As soon as it is ready, we will ship it out to you. Once your order is shipped, you will receive an email letting you know your order is on the way! For 3 delivery methods, you will find a ‘Track my Package’ button in the email, where you can see the whereabouts of your order at any time. You can also follow the instructions below to track your package directly from your account.

Shipping method

Tracking

Description

Lowest Price

None

Ground shipping

Door-to-door tracking

Tracking information from the shipping facility to your shipping address.

Expedited shipping

Rush shipping

Follow either step below to track your order from your account

At the top of your home page in the Recent Orders area, click "View this order" on the right of the order you want to track. When the order details open, clickTRACK PACKAGE. Note: The link will not be displayed until your order has actually shipped.

Select ORDER HISTORY from your accountmenu on the top right (see right) and when your order history page opens, click the Tracking link for the order. Note: The tracking link will not be shown until the Status has changed to "Shipped". If the Status is "In process", no link will be shown and instead you will see a message that says "Tracking info n/a".

Article contents

Aligning corners

Aligning middles and centers

Aligning across book pages

Aligning multiple objects on a page or project is easy with our alignment guides, which appear as pink lines when you drag a photo, text box, or embellishment across the workspace.

The alignment guides may appear at the top, bottom or middle of the object when you are moving the object vertically.

Likewise, if you are moving the object horizontally, they may appear on the left, right or center of the object.

If you are moving the object diagonally, both the vertical and horizontal alignment guides may appear at the same time.

Use the guides when you drag an object, so that the guides line up with the sides, centers or middles of the object you are dragging. When the blue boxes and diamonds surrounding the object are centered on a guideline from another object, the objects are aligned, as shown in the comparison below of the alignment choices available.

Object not aligned vertically

Object aligned vertically

At top

At middle

At bottom

Object not aligned horizontally

Object aligned horizontally

On left

At center

On right

On left

At center

On right

Note: It can be much easier to align objects using the Shuffle, Layout, or Shuffle Gallery features, especially if you have many things to align.

Several examples using the alignment guidelines are shown below.

Aligning corners

At the top left corner of the page example below you can see both the horizonal and verticle alignment guides. Since the text box is shorter than the photos on its right, only the top verticle guideline is appearing, whereas all three horizonal guidelines show because the text box is the same width as the photos below it.

Note: In the case above, the text box is set to align left in the text menu options (shown on right). If you were trying to align a text box on the other side of the page, it would be easiest to set the text to align on the right of the box, to take advantage of the guides, and align the text box with photos below it.

Aligning across the middle or center of other objects

Dragging the large photo in the example below, you can see both the horizontal and vertical alignment guides for the horizontal centers of the smaller photos, and the vertical middle of the photo above and the text box below it.

Also notice in the screen above, you don't see the guides for the top, bottom, left and right of the photo, because it is much larger than the photos around it. If the photos were the same size, as shown in the example below, all the vertical and horizontal guides show.

Aligning objects across book pages

Dragging a photo on a page in a book can bring in alignment guides from objects on the opposite page. And rotated objects also show alignment guides, as shown below. The top line in the screen shows that the upper corner of the image on the left page is aligned with the upper left corner of the selected photo on the opposite page.

Youcan change the photo book type and covers from one to another of the same size. The option to do that is in the left menu of the book builder screen. Just click the menu icon to see the available types of books. Click one to change the book. This will make a copy of the book with the upgraded book typewhile a copy of the original book project with the original type is saved to your Projects page.

Once the copy is made, the new book project is what you will see in work space, and since it is independent, any edits to the new book are not updated in the original book project.

Note: Make sure to review each page of the upgraded book (and/or the original book) before ordering.

Limitations

Currently available only for books of the same size.

Depending on the type of book you are creating, you may see fewer or no other book types.

This video is an introduction to creating photo books and includes selecting the size and design of your book, choosing photos, using Autofill to place your photos and choosing the number of pages you want in the book. Arranging and shuffling photos, and adding text and embellishments is also covered. See more information about creating books in part 2.

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See more videos on the YouTube Snapfish channel

Your happiness with the service and products is very important to us.

If for any reason you are ever dissatisfied with your order, please contact us using the Contact Support link on the right or click on the Chat button for immediate help.

For a replacement order or a refund, please contact us with your order number and a description of the problem. For most issues we can arrange for your order to be remade at no further charge or if a change to the original is needed, we will issue you with a credit and guide you through making the amendment and placing the new order.

To ensure quality and so that we can inspect the defective order, we may ask that you return it to us or to provide a few photographs illustrating the defect, prior to receiving credits or refunds.

Common Questions About Replacementsand Refunds

How do I send back returned items?

Depending upon what you're returning, we will let you know how to return the items.

How soon should I expect to see a credit from you?

Once a refund has been credited to your account we'll send you an email notification and you will also be able to see the refund listed in the notifications tab in your account. Please allow a few working days for the refund to appear on your bank account.

Can I cancel an order I've placed but haven't received?

Yes, the cancel feature allows you to cancel an order within 1 hour (60 minutes) after the order has been placed. Simply go to your ACCOUNT and access your ORDER HISTORY. You'll see your most recent orders at the top. Click on the order number you wish to cancel and you will be taken to the order details page, where you will see the Cancel Order icon. Click on it and confirm that you wish to cancel your order. A confirmation will then appear in the order details page to inform you that your order has been successfully cancelled.

Note: Please note that for prompt delivery, we begin making your product an hour after the order has been placed. We are unable to reverse/adjust the order after that.

Learn how to create a wall calendar in this short video, from previewing and selecting a design, to adding, editing, and bordering photos, and adding text and photos to special dates.

See more videos on the YouTube Snapfish channel

We are currently getting reports of customers not seeing their customized text, and sometimes photos on the product review page, but only when using Microsoft Edge. While we work on correcting the problem, we recommend trying a different browser, like Google Chrome. While your order should still print as you've created it, the preview page is very important to ensure it looks just as you want. Please try a different browser and review your product before purchasing.

If your coupon code is not working, we apologize, but please ensure the code is spelled correctly, and that you meet the terms and conditions of the promo.Usually only one coupon codeper order is accepted, so unless mentioned in theterms and conditions, this could be the problem.

If the code is still not accepted ordoes not show a discount, please contact us as soon as possible via chat at the link below so we can fix the problem for you. We appreciate your help and patience.

Your photos are key to doing everything on our site, whether you are making products, sharing with others, or organizing your online photocollection. Below are links to articles and videos about working with your photos.

Subject

Article link

Get photos to work with

Uploading photos and creating albums (3:35 min video)

Upload and import photos to your account

Download your photos

Download photos from your account to your computer

Your online photo library

Working with your albums (2:43 min video)

MY PHOTOS, your photo library

Your album displays, and things you can do in an album

Photo details pages and what you can do there

Selecting photos for prints, photo products and other options

Zoom and pan to make close-up photos in your library

Copy, move or delete photos, or set one as the album cover

Edit your photos

Editing photos in your library (4:11 min video)

Editing photos in your library

Edit photos in your project

Share your photos

Sharing albums (1:58 min video)

Differences between sharing methods

Share an album or selected photos

We're here to HELP. With the exception of national holidays, you can reach us anytime.

Wondering where your order is? Check out these articles on shipping, delivery and tracking:

Shipping and delivery

Order confirmation and shipping notification emails

LIVE CHAT

Live chat now 24 hours per day, 7 days per week, except for public holidays

For app users, back up 2 screens to see the chat link

EMAIL SUPPORT

Email us 24 hours per day, 7 days per week, except for public holidays

We typically respond within 24 hrs

PHONE

0808 164 0955 Monday - Friday, 9:00 AM to 6:00 PMUK local time, except for public holidays

This second video about creating photo books goes into the many options available when you create a book. Layouts, designs, backgrounds, for individual pages, or the entire book, and adding and editing photos is also shown.

See more videos on the YouTube Snapfish channel

To order prints, follow the steps below.

When the app home page opens, tap PRINTS.

Tap the print size that you want for your photos (swipe downward to see all the sizes).

Select your photo source at the top (your Phone, or your Snapfish, Google Photos, Instagram, or Facebook account).

Select your photos. Tap the check mark box at the top right of a date (or album) to select all photos in that album.

To select individual photos, tap the date or album, and then select the check-mark for individual photos.

When you are done selecting photos, click the check-mark at the top right (see below).

When the main prints screen opens, you will see the total numberof prints at the top for the size of prints you chose, and previews of the photos you've chosen below.

To add more copies of individual prints, tap Quantity on the right of the photo and choose the number you want (limit is 100 for each selected photo).

To include more images in the order, tap ADD PHOTOS at the bottom left.

To change the paper finish to Matte, tap ORDER OPTIONS at the bottom, otherwise Glossy Paper is selected. Tap DONE when finished. This setting applies to the entire print order.

Tap Edit below an individual photo to zoom in on the photo and adjust the cropping. Use 2 fingers to stretch the image and drag it to display the printed area you want. Tap DONE when finished.

To save your project to work on it later, tap the Save icon on the upper right at any time.

Strongly recommended: Review the cropping of each print in your order by tapping REVIEW CROP. If you see that heads or important parts of a photo are cut off, dragthe photo up or down, left or right, to move them out of the cropping zone.

When ready, tap ORDER.

If you want to add another print size, repeat the steps above for the other print size

Tap CHECKOUT NOW to review your order and shipping options or tap KEEP SHOPPING to add more prints or different print sizes to your order and repeat the steps above.

On the Review Order screen, check each entry by clicking the icon on its right:

Items: Expand the section to show all the information about the products in your cart. You can Remove or Edit items, if desired.

Shipping Speed: Tap the pencil icon to show all shipping methods, and choose the one you prefer.

Ship To: Tap the pencil icon and enter the shipping address.

Enter Payment Method: Tap the pencil icon to enter your credit card or PayPal information.

Enter Coupon Code: Tap the pencil icon and enter your code.

Order Total: Expand the section to see the cost of each item, shipping cost, and any discounts applied.

Tap PLACE ORDERto complete your purchase. You will first see photos uploading, if you haven't uploaded them before, and then an order confirmation screen will appear. You'll also get an order confirmation via email.

Important: After adding your photos, you can save your project any time by tapping the Save icon on the upper right, so if you need to stop your work, and finish it later, make sure to save before exiting. Then, to access your project again, tap the main menu, and select Saved Projects (see screen below).

Tips:

Many customers find it easier to select photos before choosing a product, especially if they have just uploaded photos. When you selectphotos, you will see several options at the bottom of your library screen. Just click SHOP, select a product, and continueat step 6 above.

Also, once you add a project to the cart, you can edit it from within the cart by expanding the product details and tapping the pencil icon.

Order status details are displayed in your account on both your home page and Order History page. Details follow:

Recent Orders on your home page

Your most recent 5 orders now appear at the top of your home page in the "Recent Orders" section (see below). Click on the link to the right of any orderto view the Order Details page for an order. The order details page includes the order date, the shipping method you chose, the estimated delivery date, total and itemized costs and your Order ID.

cancelling an order

Note: The Recent Order section only appears for active orders, and is hidden after your order has been delivered or picked up at a store.

Order History page

Youcan also view recent (and older) orders on the"Order History" page byclickingyour profile icon in the top right corner of most pages, and choosing ORDER HISTORY (see right). From there you can view individual order details (see example below).

Important: If your order is late please contact us at the links on the right (or bottom of the screen on phones) and please provide your Order ID. It will help us to assist with your inquiry quickly.

Notes:

A"Cancel order" link appears on the right of the order details column for only an hour after submitting an order. Learn more about .

Tracking information is not available in all countries and in countries that do offer tracking, the link will not be visible until your order is shipped.

See our Product prices page for the most current product prices and shipping costs

Click an icon at the top of the page to choose the product category.

Scroll through the expanded section for individual product prices.

See shipping details by clicking the link below each product.

Note: Prices do not reflect sale or promo prices.

This short video shows you how to send us feedback or get help from our help site, as well as how to contact us via chat, email or phone.

See more videos on the YouTube Snapfish channel

To change your personal information or to subscribe or unsubscribe to notification settings,click the profile icon at the top of your home or library pages (see right) and choose ACCOUNT SETTINGS. A window like the one below will open where you can click the Edit link on the right to change your password, email address or name. At the bottom of the page you can change your NOTIFICATIONS & ALERT SETTINGS ( described below ).

Note:If you change your email address or password you will need to use the updated information the next time you log into your account.

NOTIFICATIONS & ALERT SETTINGS

The notification settings are organized into 2 areas.The settings are turned on by default, but you can turn these off (unsubscribe), if you choose: See the following descriptions and the screen shot below.

DISCOUNTS AND DEALS

When enabled, you will recieve email promotions about deals, discounts and other special offers. You'll also receive our newsletter, which offers tips and tricks, inspiration and great information about new products and features.

ORDER

When enabled, you are subscribed to receive site notifications when logged into Snapfish.Note: Notifications about transactions (order confirmations, shipping, pickup status, refunds, and cancellations) will always be sent to you via email, and this option cannot be disabled.

Below are links to articles about options for print orders and product creation options. Product creation options are more numerous, and some are common to all products, whereas some are only applicable to creating books, cards, or calendars.

Print orderoptions

Change quantities and sizes of prints in your order

Edit and crop photos in your prints order

Product creation options

Add backgrounds, textures or patterns to your projects

Add borders to photos in your project pages

Add embellishments to your project

Add text in your project pages

Align photos, text, and embellishments on a page or project

Change the design of book or project pages

Change the layout of book or project pages

Edit photos in your project

Delete a photo from a project page

Selecting and uploading photos while working on a project

Shuffle photos on a calendar, canvas and other product pages

View the images you've used in your project

Additional book options

Add pages to my photo book

Auto Arrange photos when adding them to a page

Autofill photos into your photo book or calendar

Change the order of pages in a photo book

Edit a photo on a project or book page

Delete a page from my photo book

Jump to a page or the front or back cover in a photo book

Rearrange photo layout on book pages with Shuffle Gallery

Additional card options

Custom foil text on cards

Designs for return address of card envelopes

Additional calendar options

Add photos to calendar dates

Add text to a calendar date

Auto Arrange photos when adding them to a page

Autofill photos into your photo book or calendar

Edit a photo on a calendar page or cover

Import text or photos for specific calendar dates

Jump to a page or the cover of a calendar

You can easily add text or captions to most projects, and we have many fonts and colors to choose from. You have two options to add text. They each depend on your page layout:

If your page does not contain a text box

Open the Text menu on the left (see example).

Click the Add Text icon at the bottom of the menu.

A text box with a blue border will open in the middle of the page (see below). Type in your text first, as it's easier to do before moving the text box or making other changes.

Note: You can include most special characters (e.g.,,,, etc.) by copying them from the web or a word processing program and pasting them into the text box. You cannot type them into the box directly.

Next, you can change the font, the color or text alignment in the Text menu. Changes apply to all text in the box. Doing so will turn the border on your text box from blue (insert mode) to white (move mode), as shown below.

In move mode, you can

delete the box

drag the bottom "handle" left or right to rotate the text box

drag and drop the text box to another place on the page, or

drag one of the text box corners or midpoints outward to increase the text box size and allow for more space to type or larger fonts.

If your page already contains a text box

For page layouts that already include a text area, including spine text on books, click the Add Text area to select the text box.The border of the box will turn to white dashed lines with circles at the corners and diamonds at the midpoints of each side (see below).

Note: The front of many cards have sample text for name, address, etc. instead of the Add Text message, but they work the same way. Just click one to edit the text.

Click within the box and when the border turns blue (see below), type away!

As above, you can add special characters by copying them from the web or a word processing file and pasting them into the text box.

Next, you can change the font, the color or text alignment in the menu. Changes apply to all text in the box.

For most text boxes, except spine text on books and text areas on the front of many card designs, you can enter move mode by clicking the edge of the box to:

delete the box,

drag and drop the text box to another place on the page, or

drag one of the text box corners or midpoints outward to increase the text box size or shape to allow for more space to type or larger fonts.

Tips

Avoid putting dark text on a dark photo or background, or light text on a light photo or background, because you won't be able to see your text!.

The maximum font size you can choose depends on the text box height and width. If you want a larger font, first increase the text box size by dragging one of the corners outward. Then, choose a larger font size in the menu (see example on right).

If you need more space for text, enlarge the text box as shown and described above.

If you drag a text box across the page, you will see pink lines appear when the box is aligned with photos, embellishments or other text boxes. For example, near the corner of a page you can see both the horizonal and verticle alignment guides (see below).

It is always our goal to print your order exactly as it appears on the review page. But in some situations, photos may appear darker than you expected when they arrive There are several reasons that can cause this, and these are summarized below followed by solutions:

Monitor brightness

If monitor brightness is set too high, the image may look fine onscreen, but when it is printed out, prints or project appear much darker than you expect, with a loss of detail in shadow areas. Note: we cannot get a perfect match of the image onscreen versus what you see on the printed product since the screen emits light while the printed product reflects it. In all cases, the printed result is always a bit darker than the screen image.

Back lighting

This can happen when the subject of your photo has a natural dark hue because it was taken against the light.

Printing on a canvas, fleece and some card textures

Materials like canvas and fleece absorbs the color which mutes the image brightness and vibrancy even further

Reordering or asking us to resubmit the same project will not correct the problem, so for all the causes listed above, we recommend editing the project photos, or substituting any dark photos with brighter ones. To edit the project using the same images, we suggest that you first ensure your monitor brightness is not set too high, and then increase the brightness of the photos within the project by doing one of these things:

For prints: Click Edit below individual images in the prints builder. Then click the ENHANCE tab to adjust the brightness

For other projects: Click an image, and then select the Edit link. The ENHANCE tab opens by default.

Drag the Brightness controller to the right to increase the brightness.

In the app, follow the steps below. If you don't have it, visit the Microsoft App Store.

The Snapfish app will find all of your local photos, but they need to be located in your "Pictures" folder on your PC.

To add photos to your device you can copy or move them to your "Pictures" folder.

When you connect your external memory card, hard drive or camera, you must copy the photos to your Picture folder if you want to access them on the Snapfish app.