Spark Hire FAQs

Once you enter your interview, you'll be taken through a few steps before recording your answers.

First, you'll need to allow Spark Hire access to your webcam and microphone by accepting the Adobe Flash Player permission settings. When the Adobe Flash Player permission settings window appears, click Allow, check Remember, and then click Close.

Some browsers also require that you accept the permissions via a small notification near the address bar.

Once this is complete, you'll watch a quick intro video.

Next, you'll get walked through setting up your webcam and microphone. You'll be asked to confirm that both are working before proceeding to a tutorial and practice video.

When you first load the video recorder, you'll see an Adobe Flash Player Settings box which asks you to allow access to your webcam and microphone.

The box within the recorder is not a static image. You should click inside the box to proceed.

1. Click Allow.2. Check the box next to Remember.3. Click Close.

In Google Chrome

In Google Chrome, you might see a prompt at the top of the browser asking for access to your webcam/microphone. This is an additional place you'll need to click Allow. That prompt will look something like this:

In Safari

If you already downloaded Adobe Flash Player, are using Safari on a Mac, and you're seeing a message telling you that you still need to download Adobe Flash Player, this is because you have it disabled in your system preferences. Here's how to enable Adobe Flash Player in the system preferences for your Mac.

Private Browser Windows (Incognito Mode)

Some browsers have a private browsing (incognito mode) option. If your browser is in this mode, the Adobe Flash Player Settings prompt you'll see will look something like this:

In this case, you'll need to exit private browsing (incognito mode) and re-open Spark Hire to allow access to your webcam and microphone.

Yes!

You can review yourOne-WayInterview answers before submitting them. However, once you have moved on to the next question, you cannot go back and review a previous answer.

The two types of online video interviews that occur on Spark Hire are a One-Way Interview and a Live Interview. We'll explain both of them in this article so you'll be prepared no matter what type of interview you've been invited to.

One-Way Interview

What is it?A One-Way Interview is a video interview in which you'll answer a series of questions created by the company.

What do I need?A computer with a webcam or the Spark Hire mobile application for iOS and Android devices. Download the iOS mobile app Download the Android mobile app

Live Interview

What is it?A Live Interview is a video interview in which you'll connect face-to-face via webcam with a representative of the company.

What do I need?A computer with a webcam.Relax, we'll walk you through it!You won't be entered into the interview immediately. You'll have plenty of time to prepare and check your technology settings before the scheduled time.

Adding items to your profile

1. Visit your Profile.

2. Find the section you want to add an item to and click Add.

3. Complete the required fields.

5. Click Save.

NOTE: We suggest pasting your resume information into a .txt document before adding it to Spark Hire to avoid any special characters getting inserted.

Editing items on your profile

1.Visit your Profile page.

2. Find the item you want to edit and click Edit.

4. Edit the fields you want to change.

5. Click Save.

1. Visit your Profile page.

2. Click Upload Resume.

3. ClickSelect File to upload a file from your computer or simply drag and drop the file onto the uploader.

4. Once the file finishes uploading, clickDone.

Spark Hire gives companies the ability to set how many times a job seeker can record their answer.When doing a One-Way Interview, you'll see how many times you can attempt an answer for a question before you view the question.This will be referred to as Takes. You may also have a question which has a specific amount of Think Time.The number of takes for a specific question refers to the number of times you can attempt to answer that question.The amount of think time for a specific question refers to the total amount of time you can think about your answer before the recorder automatically starts. If you have a limited amount of think time, you'll always have 1 take.When you run out of takes, you will no longer be able to re-record and your most recent answer will be submitted.

If you receive an error that says "NotAllowedError", this usually indicates that you have not granted permission to allow Spark Hire to access your media devices (camera and mic.)

Solution: This can be solved by allowing permission to access your media devices by clicking on the padlock icon on the far left side of the address bar and setting the microphone and webcam permission to Allow.

If you receive an error that says "NotFoundError", this means that your media devices (camera and mic) are not properly connected to the computer.

Solution: This can be solved by checking to ensure the device's connection to the computer is secure. If the device appears to be connected, trying another USB port may help. In many cases, simply restarting your computer will solve the issue.

If you receive an error that says "NotReadableError", one of two things could be happening; either another application is accessing your media devices or your media device's driver may have crashed.

Solution: Make sure you close all other applications that access your media devices such as Skype, FaceTime, YouCam, etc. We also recommend restarting your computer before re-entering the interview.

Currently, Spark Hire's WebRTC Live Interview is supported in Google Chrome and Mozilla Firefox.

You can download the latest version of Google Chrome here.

You can download the latest version of Mozilla Firefox here.

If you're experiencing technical difficulties with your One-Way Interview, please try some of these potential solutions as they resolve the majority of issues:1. Close applications other than Spark Hire that use your webcam and microphone. These applications such as Skype and FaceTime may interfere with Spark Hire's ability to leverage your webcam and microphone.2. Ensure your Adobe Flash Player is up-to-dateby downloading the most recent version here: http://get.adobe.com/flashplayer 3. Utilize a newer web browser.The most recent versions of the following browsers are supported: Mozilla Firefox Google Chrome Safari Internet Explorer (Microsoft has documented known issues with Internet Explorer and video streaming. Thus, this is our least preferred browser.)4. Click the settings button on the bottom left of the video recorder to ensure you're utilizing the proper webcam and microphone. You'll know you're using the right webcam when you can see yourself in the video recorder. You'll know you're using the right microphone when you see the mic meter turn green when you have the settings popup open. We also recommend playing back your video after you record it to ensure video and audio are working. Remember, you can re-record.5. Connect to a stable internet connection--an ethernet cable connection is preferred to wireless.6. If you don't have a functioning webcam, download the Spark Hire mobile application for iOS and Android devices. You can record your answers right from your phone!

In order to to integrate SnapHire and Spark Hire, you must first have a SnapHire site provisioned for your organization and the SnapHire app installed. The SnapHire app is the connector that delivers Talent App Store integration capability for your SnapHire site. Your SnapHire support partner will configure this as part of your organization's implementation.

Before proceeding with the following instructions, please review these prerequisites:

Installation of SnapHire in the Talent App Store

Installation of the Assessment Hub App is a prerequisite for successfully using this integration. To find out more about the Assessment Hub, pleasevisit the Talent App Store.

Setting up the integration

Log in to your Spark Hire account

Go to the Integrations page for SnapHire within your Spark Hire settings

ClickActivate Integrationbelow and copy your API key.

Go to the Talent App Store and sign in to your account. Search or browse for the Spark Hire app. Open the Spark Hire app and click theInstallbutton and confirm by clickingOk.

After the app has completed installation, please review the app for further setup requirements.

Open the app and click on theSETUP REQUIREDbuttonto be presented with the Spark Hire contact form, complete Your details and Submit.

This should launch further setup requirements and will ask for the API key you copied earlier

Once the setup has been completed, go back to theTalent App StoreandRebootyour tenant. The available assessment(s) will be available in the 'Assessment Hub' for you to configure.

Every user that plans to use the integration will need to add their API key.

Log in to your Spark Hire account

Go to the Integrations page for the Talent App Store within your Spark Hire settings

ClickActivate Integrationbelow and copy your API key.

Go to the Talent App Store and sign in to your account. Search or browse for the Spark Hire app. Open the Spark Hire app and click theInstallbutton and confirm by clickingOk.

After the app has completed installation, please review the app for further setup requirements.

Open the app and click on theSETUP REQUIREDbutton

This should launch further setup requirements and will ask for the API key you copy from this page.

Once the setup has been completed, go back to theTalent App StoreandRebootyour tenant. The available assessment(s) will be available in the 'Assessment Hub' for you to configure.

This will need to be repeated for each user that will be using this feature.

The intro and outro video features were built to help improve the candidate experience of your one-way interviews.

When you attach an intro video to a job, it will play before all one-way interviews for that job. This is an excellent chance for you to introduce yourself, the company, and give the candidate a feel for your organization's culture.

An outro video that's attached to a job will play after all one-way interviews for that job. This is a nice opportunity to thank your candidates for their time and provide them with the next steps.

Intro and outro videos are only available on Spark Hire's Silver and Gold plans.

1. When creating/editing a job, the 2nd step is calledCandidate Experience Videos. To add an intro or outro video, clickAdd Video in the appropriate section.

video library

2. A modal will appear and it will ask you if you want to record a new video or use one that you've previously recorded/uploaded to your .

If you want to change the video, click Change Video and the modal which allows you to record a new video or select one from your video library will appear.

If you want to remove the video, click Remove Video.

3. When you're satisfied with your candidate experience videos, make sure you save the changes to your job so they take effect.

Run and submit a diagnostics report on Spark Hire1. Log in to your Spark Hire account and go to Diagnostics.2. ClickRun Diagnostics.3. After running the diagnostics report, clickSubmit to Spark Hire. This will email your report to the Spark Hire support team.We also recommend running a separate speed test. Our team uses speedtest.net for this as it measures different metrics than Spark Hire.Run and submit a speed test on speedtest.net1. Go to speedtest.net.2. ClickBegin Test.3. When the test is done, clickShare This Result.4. Copy the link that's presented to you by clickingCopy.5. Email this link to Spark Hire's support team.

After running our network speed test, you'll be presented with the results.

LatencyThe result you receive will predict the amount of lag/delay you might experience.Good: 500ms or lessFair: between 500ms and 999msPoor: more than 1000ms

DownloadThe result you receive will predict the quality of video you're likely to stream from the other party.Good: 5mb/s or moreFair: between 2mb/s and 5mb/sPoor: less than 2mb/s

UploadThe result you receive will predict the quality of video you're likely to stream to the other party.Good: 5mb/s or moreFair: between 2mb/s and 5mb/sPoor: less than 2mb/s

Keep in mind that there might be a difference between the results shown on Spark Hire vs. the results you get on other network speed tests. There are likely due to the difference in distance.

The Spark Hire Diagnostics Tool uses Spark Hire servers which result in a more accurate indication of what you can expect when using Spark Hire.

Services like SpeedTest.net simply ping the closest server to you which doesn't account for the distance.

Your Uploads page is where the videos you record are queued to be uploaded to Spark Hire.When you visit this page, you may see one of three upload statuses:Uploading:This status means your video is currently uploading to Spark Hire. Please do not turn off your device while this is in progress.Upload Complete:This status means your video was successfully uploaded to Spark Hire.Upload Error:This means there was an error with your upload.If you receive an error when uploading, you can tap the video to restart the upload. If you continue to experience an uploading issue, please contact us.

Send an email to [email protected] with the subject as Activate PCRecruiter Integration.

Spark Hire will contact PCRecruiter to configure the integration for your account.

Once notified by Spark Hire, log in to your Spark Hire account.

Go to the Integrations page for PCRecruiter within your Spark Hire settings

Click Activate Integration

Your User API Key will be generated. Copy this key.

Log in to your account on PCRecruiter

Click on SYSTEM and search for Assessments

Check the box for Spark Hire

Open the Spark Hire settings (select arrow) and enter your API Key. Add a ":" without the quotes to the end of your API key. This will need to be repeated for each user that will be using this feature.

Hit SAVE

What is a one-way video interview?

The organization you are interviewing with has come up with a series of interview questions that they have requested you to respond to.

This is an on-demand interview which means that you'll be recording your video interview answers at your convenience as long as you submit them before the deadline.

When you're in the interview, you'll be presented with the questions one at a time. The entire process is meant to be easy and you'll be provided with specific instructions along the way.

One-way video interviews are increasing in popularity with organizations around the world as they are more convenient for candidates earlier in the process and they allow you to tell more about yourself than a traditional screening method.

What if I don't have a webcam?

If you don't have a webcam on your computer, you can use the Spark Hire mobile application on an Android or iOS (iPhone, iPad) device to complete your interview.

Download the iOS App

Download the Android App

Will I be able to practice before starting?

Yes! Before you start your interview, you'll have the ability to watch a tutorial, test your equipment, and record practice video(s).

Is there a deadline for the interview?

Yes, your interview must be submitted before the deadline set by the organization you are interviewing with. Your interview deadline can be found in the email invitation you received for the interview. You can also log in to your account on Spark Hire, go to your interviews page, find the interview you need to complete, and view the deadline. For example:

candidate resource center

What should I do if I need help with my video interview?

If you need assistance, please contact our support team by submitting an inquiry here. We respond 24x7 so we'll be sure to get back to you as soon as we can!

What are some tips and best practices?

Please see our for helpful tips and FAQs about your interview.

Here is an overview video about one-way video interviews:

The General Data Protection Regulation (GDPR) gives EU residents certain rights with regards to the deletion of their information. However, since Spark Hire is a platform that is processing data related to employment, the decision on whether or not information can be deleted remains with the businesses that you have interacted with on Spark Hire as they have different record keeping rules and regulations they must comply with.

If you're an EU resident and would like to permanently delete your information, please follow these instructions.

Open a support ticket with the Spark Hire team by submitting your inquiry here. Make sure you reference this support article in your request.

A member of the Spark Hire support team will provide you with the direct link to the page where you can request to permanently delete your information.

Next Steps for Deleting Your Information

Once our team has provided you with the page to request permanent deletion of your information, please take these steps.

ClickPermanently delete information. This will open a modal which will ask you to confirm that you understand this deletion is permanent and irreversible.

Once you confirm, a notification will be sent to all of the businesses you have interacted with on Spark Hire.From here, it is the responsibility of the business(es) to take action on your request. Again, any deletion that is approved is permanent and irreversible.

You can check the status of your deletion request at any time by clicking View Information Deletion Responseson this page. This will open a page with the status of the information requests with each business you have interacted with on Spark Hire.

Each of these businesses will be reminded of your request on a daily basis for up to 30 days.

Below are the statuses you can see on your information requests:

Requested:Your deletion request was sent to all of the businesses you have interacted with on Spark Hire.Approved: Your deletion request was approved by the business it was sent to. Your interviews with this business have been queued for permanent deletion.Denied: Your information request was denied by the business it was sent to. If you would like more information, we recommend that you follow up with the business directly.Canceled: Your deletion request was canceled.Expired: The 30 day window for your information request has elapsed.

Since every business has different rules and regulations they must comply with, Spark Hire is unable to permanently delete your information without each the approval of each business you've interacted with.

If you have interviews with more than one business on Spark Hire and the responses to your deletion requests are mixed between Approved and Denied, your interviews for the approved requests will be permanently deleted, but your interviews for the denied requests will be retained.

You have the ability to start and stop a One-Way Interview if you are in a time crunch.

For example, you can answer questions 1-3 today and 4-10 tomorrow.

When you log back in to Spark Hire to complete your interview, simply proceed to your interview as if you were starting it over again.

The interview will show you an updated number of remaining questions and you will follow the normal steps to complete theOne-WayInterview via webcam or via our mobile app.

1. Download the Spark Hire mobile application from the Google Play Store: https://play.google.com/store/apps/details?id=com.sparkhire

2. Launch the app and login to Spark Hire with your email address and password.

3. Visit the Interviews tab in the app to see a list of your interviews.

4. Tap the One-Way Interview you want to record your answer(s) for.

5. This will load the welcome screen for your interview. From there, you'll be able to proceed to watch a tutorial video for doing a practice video and starting your interview.Here's the tutorial video:

When you've finished the interview, your videos will continue to process and upload in the background. You can check the status of your uploads on your Uploads page.

It's very important to note that your videos will not be submitted to the company until the uploads finish.

When using the Spark Hire mobile application, the recorder will require you to turn your mobile device horizontally.You should always hold your device in this orientation during your interview:This ensures better video quality so you don't end up submitting a thin video with black bars on the side.When you see the Rotate Device message, rotate your device until it goes away. This makes sure you're recording with your mobile device in the right orientation.If you already rotated your device horizontally and are still seeing the message, your device's rotation function is not enabled.

Simply enable device rotation with the following steps and you'll be good to go!

1. Navigate to your Android device's Home screen

2. Swipe down from the top of the screen3. Enable device rotation (the device rotation button may vary depending on make/model of your phone)

Download the Spark Hire mobile application from the iTunes App Store: https://itunes.apple.com/us/app/spark-hire/id520742624?mt=8

2. Launch the app and login to Spark Hire with your email address and password.

3. Visit the Interviews tab in the app to see a list of your interviews.

4. Tap the One-Way Interview you want to record your answer(s) for.

5. This will load the welcome screen for your interview. From there, you'll be able to proceed to watch a tutorial video for doing a practice video and starting your interview.Here's the tutorial video:

When you've finished the interview, your videos will continue to process and upload in the background. You can check the status of your uploads on your Uploads page.

To see what version of Flash your computer is running and to find the latest version of Flash for your operating system and browser, please visit http://www.adobe.com/software/flash/about

The General Data Protection Regulation (GDPR) gives EU residents the right to access the information that data controllers have about them. With regards to Spark Hire, this means EU residents can request access to information that businesses using Spark Hire have access to. Therefore, when you request access to your information, the request is sent directly to the businesses that you have interacted with on Spark Hire.

If you're an EU resident and would like to request access to your information, please follow these instructions.

Open a support ticket with the Spark Hire team by submitting your inquiry here. Make sure you reference this support article in your request.

A member of the Spark Hire support team will provide you with the direct link to the page where you can request access to your information.

Next Steps to Request Access to Your Information

Once our team has provided you with the page to request access to your information, please take these steps.

ClickRequest access to your information. This will open a modal which will ask you to confirm that you want to submit the request.

Once you confirm, a notification will be sent to all of the businesses you have interacted with on Spark Hire.

You can check the status of your information request at any time by clicking View My Information Requestson this page. This will open a page with the status of the information requests with each business you have interacted with on Spark Hire.

Each of these businesses will be reminded of your request on a daily basis for up to 30 days. They are provided with the tools to provide you with access to your information directly, but it is their decision on whether or not that information can be shared.

Below are the statuses you can see on your information requests:

Requested:Your information request was sent to all of the businesses you have interacted with on Spark Hire.Approved: Your information request was approved by the business it was sent to. The business that approved your request can now share your information with you.Denied: Your information request was denied by the business it was sent to. If you would like more information, we recommend that you follow up with the business directly.Canceled: Your information request was canceled (by you) or by a subsequent request to delete your information.Expired: The 30 day window for your information request has elapsed.

To fast track the completion of your profile, you can connect your Spark Hire account with LinkedIn.1. ClickImport LinkedIn Profile.A few things to note:

Updating your profile on Spark Hire does not update your LinkedIn profile.

If you have not updated your LinkedIn profile since the last import, nothing will be re-imported.

Anything you have manually added to your Spark Hire profile will be overwritten via the LinkedIn import.

2. You'll be asked to log in to LinkedIn to grant Spark Hire permission to import your profile.3. The import will take place and your profile data will be imported.

For every new customer who signs up for a paid subscription on Spark Hire, well add a $25 credit to your existing subscription.

Plus, by using your code, friends will receive a 10% discount on their first month of service.

Here's how it works:

To get your referral code, click the heart icon in the top navigation bar.

ClickCopy next to the code that's generated for you.

Share this code with anyone you want to refer to Spark Hire.

When your friend signs up for Spark Hire, they should enter this code in the Coupon/Referral Code field of the billing form.

After their signup goes through, the credit will immediately be added for to your next billing anniversary!

Please keep in mind that the referral code will only work for new customers.

Spark Hire Referral Program Terms and Conditions

The following terms and conditions govern your participation in the Spark Hire Referral Program.

The Participants referred to below are you (a Referrer), and the personyou'vereferred (a Referred User). To be eligible for a reward, you, as participants must agree to be bound by the rules described below.

Definitions

Referred User: someone whos been referred to Spark Hire by a Referrer. You become a Referred User by clicking on a Referrers unique referral link and creating a new account on Spark Hires software (Referred Account).

Only the person who creates the Referred Account is considered the Referred User, and there can only be one Referred User for each Referred Account created.

Referred Account: a new Spark Hire account created by a Referred User through a Referrers unique referral link.

Referrer: someone who has signed up for Spark Hires Referral Program and has agreed to these terms and conditions. Existing Spark Hire partners are not eligible to be Referrers. Referrers cannot be located in Australia or New Zealand.

Eligible Referral: A Referred Account qualifies as an Eligible Referral if all of the following conditions are met:

the Referred Account is created on Spark Hire by the Referred User through the Referrers unique referral link

the Referred User is not a member of any other Spark Hire account (whetherthey'reactive, expired or canceled or a paid, free or trial account)

the Referred User was not referred to Spark Hire at an earlier date by someone else

the first payment (whether monthly or annual) submitted by the Referred Account to Spark Hire was successfully processed

the Referred Account created by the Referred User must not be for a company associated with any other Spark Hire accounts (whetherthey'reactive, expired or canceled or a paid, free or trial account)

the Referrer and the Referred User cannot be employed by the same company

the Referred Account cannot be located in Australia or New Zealand.

the Referred Usercan'thave the same IP address as the Referrer

the Referrer must not have posted their unique referral link on a coupon website or similar website

the Referred Usercan'thave the same IP address as any other user of Spark Hire (whether the user is a current or former user) at the time the Referred User signs up

the Referred User should not be running paid advertising campaigns to promote Spark Hire on platforms such as Google Adwords, Facebook, or LinkedIn

Overview of Program

To be an eligible participant in the Referral Program, you must meet either of the following conditions:

Youre a Referrer and the referral you made is deemed an Eligible Referral by Spark Hire

Youre a Referred User and your Referred Account is deemed an Eligible Referral by Spark Hire

If you meet either of the conditions above, youll receive payment via at the end of each month. Your rewards are calculated and available for cash-out via PayPal (alternative methods available for non-PayPal regions).

If eligible, you, the Participant, will receive payment available for cash-out via PayPal (alternative methods available for non-PayPal regions). Payments are verified and paid-out the month after your commission is earned. For example, any commissions earned in February will be available March 16th.

The value of the Reward will depend on the type of plan that the Referred User purchases when they buy their first subscription to Spark Hire (whether its a monthly or annual subscription).

If you participate in the program as a Referrer, then a Reward will be given for each Eligible Referral you make. The reward does not increase for each member who joins the Referred Account created; the value of the Reward is based solely on the type of plan purchased by the Referred User.

If you, the Referrer, file taxes in the US, you must notify Spark Hire if you have received $600 or more in Rewards from Spark Hire during a single calendar year.

If you receive a reward, you (the Referrer) are responsible for all applicable taxes and fees resulting from it. By participating in the Program, you release Spark Hire and their agents from all liability, including, without limitation, with respect to the Reward. Spark Hire reserves that right to suspend you as a Referrer from the Program at any time and reserves the right to cancel, modify or suspend the Program at any time.

Please note that if you are a Referrer, the name you used to create your Spark Hire profile may be appended to your unique referral link.

By taking part you agree:

to comply with all applicable commercial and public anti-bribery laws

to send referral emails only to people that you know

not to engage in any activity that may be considered fraudulent or invasive or that may be considered spamming

not to misrepresent Spark Hire and/or its product offerings

not to claim to be employed by Spark Hire

adhere to Spark Hires brand standards and not make any modifications to Spark Hire material, content, and logos

Spark Hire reserves the right to change these terms and conditions at any time without notice.

There is a known issue with Adobe Flash Player crashing in Google Chrome.There are two quick actions you can take that may resolve the issue immediately:

Ensure you are running the latest version of Adobe Flash Player. You can download the most recent version here: http://get.adobe.com/flashplayer/

AND/OR

Switch browsers to Mozilla Firefox which you can download here: https://www.mozilla.org/en-US/firefox/new/

--If these two quick actions do not work, Spark Hire suggests users take the following steps to fix the issue.1. In the address bar of Google Chrome, type: chrome://plugins2. Hit Enter and your Google Chrome Plug-ins will load.3. On the Google Chrome Plug-ins page, click the Details link on the far right.4. When the details about all of your Plug-ins expands, please find the Adobe Flash Player plug-in.5. You'll notice there are 2 files for the Adobe Flash Player plug-in. Disable the one that is associated with Google Chrome by clicking the Disable link as outlined in the screenshot below.6. After disabling the Google Chrome Adobe Flash Player plug-in (pictured below), close and restart Google Chrome.

If your webcam is selected and not showing any video, please follow the steps below:1. Close applications other than Spark Hire that use your webcam and microphone. These applications such as Skype and FaceTime may interfere with Spark Hire's ability to leverage your webcam and microphone.2. Restart your computer to ensure that the camera is not being used by another application.3. Ensure your Adobe Flash Player is up-to-date by downloading the most recent version here: http://get.adobe.com/flashplayer 4. Utilize a newer web browser. The most recent versions of the following browsers are supported:

Google Chrome (Most recommended)

Mozilla Firefox

Safari

Internet Explorer (Microsoft has documented known issues with Internet Explorer and video streaming. Thus, this is our least preferred browser.)

5. Visit your device's support and downloads page to update the webcam driver. We've compiled some links for you below.

Logitech

Dell

Lenovo

HP

ASUS

Samsung

Sony PC Sony Webcam 6. If you still can't get video to work, select a different webcam to use or download the Spark Hire mobile app. Download iOS mobile app Download Android mobile app

The Question Set Library is where you can create, edit, and manage your interview question sets.

These are saved sets of questions that you can re-use for interviews you create in the future.

We highly recommend setting up interview question sets because it'll save you a ton of time and also make your video interview process much more structured.

Yes, Spark Hire is 100% free for job seekers.

If you're a job seeker and are viewing the pricing page, you're in the wrong place as pricing is only for organizations that are selecting to use Spark Hire's platform in their recruitment process.

Your Uploads page is where the videos you record are queued to be uploaded to Spark Hire.

When you visit this page, you may see one of three upload statuses:

Uploading: This status means your video is currently uploading to Spark Hire. Please do not turn off your device while this is in progress.

Upload Complete: This status means your video was successfully uploaded to Spark Hire.

Upload Error: This means there was an error with your upload.

If you receive an error when uploading, you can tap the video to restart the upload. If you continue to experience an uploading issue, please contact us.

The following 6 factors are the most important ones to consider when optimizing your live video interview experience.1. Adobe Flash Player2. Browser3. Internet Connection4. Microphone and Speakers5. Using a Headset6. Other Applications1. Adobe Flash PlayerWhen participating in a Live Interview, please make sure you have downloaded the most recent version of Adobe Flash Player.2. BrowserThe most recent versions of the following browsers are supported: Mozilla Firefox Google Chrome Safari Internet Explorer (Microsoft has documented known issues with Internet Explorer and video streaming. Thus, this is our least preferred browser.)3. Internet ConnectionA good internet connection is required for a successful Live Interview. It is suggested that you are directly connected to the internet through a cable not via WiFi. Using a direct connection will ensure that you have the best possible bandwidth available and reduces latency issues to a minimum. This will result in better picture and audio quality.4. Microphone and SpeakersMicrophone volumes are important when participating in a live video interview. Getting the most out of your interview can require some changes to your microphone input and sometimes your speaker volumes. When beginning your Live Interview, it can be helpful to keep your microphone volume low, and adjust it once you have entered the interview. It is also helpful to keep your speaker volume low when you first begin, and adjust it after entering your interview. This can help reduce echoing during the recording.5. Using a HeadsetA headset can reduce feedback from your speakers entering an open microphone. If you experience a lot of echoing and have adjusted your microphone input and speaker output, another alternative is to use a headset or headphones. This separates the audio coming from the speakers and your microphone and can improve the interview experience in some situations.6. Other ApplicationsClose applications other than Spark Hire that use your webcam and microphone. These applications such as Skype and FaceTime may interfere with Spark Hire's ability to leverage your webcam and microphone.

If your microphone is selected and not picking up any audio, please follow the steps below:

1. Close applications other than Spark Hire that use your webcam and microphone. These applications such as Skype and FaceTime may interfere with Spark Hire's ability to leverage your webcam and microphone.

2. Restart your computer to ensure that the camera is not being used by another application.

3.Ensure your Adobe Flash Player is up-to-date by downloading the most recent version here: http://get.adobe.com/flashplayer

4.Utilize a newer web browser. The most recent versions of the following browsers are supported:

Mozilla Firefox

Google Chrome

Safari

Internet Explorer (Least Recommended)

5.We've compiled some links for you below to troubleshoot your microphone based on your operating system.

For Mac Users

For Windows Users

6. If you still can't get video to work, select a different webcam to use or download the Spark Hire mobile app.

Download iOS mobile app

Download Android mobile app

If you are using the browser Internet Explorer 9, there are some cases in which a problem with the browser can cause this situation.The fix is to disable hardware acceleration.

For the quick fix, Click Here to Download the Microsoft Fix It File. Install the file once it finishes downloading.

For more information and Microsoft's documentation on the problem, please go here: http://support.microsoft.com/kb/2528233

IMPORTANT UPDATE:

Due to a recent Microsoft update, there is new documented issue with Internet Explorer and video streaming.

The issue is reported at the following link and related to not being able to see video in Internet Explorer: http://forums.adobe.com/message/5158696#5158696

Fortunately, there is a fix. Here are the instructions:

First uninstall Windows Update kb2670838:

Go to theStart menu.

Go toControl Panel.

ThenPrograms and Features.

ClickView Installed Updates.

FindWindows Update kb2670838andUNINSTALL.

Next Clear your Cache:

Go to yourTools.

ThenBowser Safety.

ThenClear Browser Historyand delete.

Make sure that "Use software rendering instead of GPU rendering" is checked:

Click onTools.

ThenInternet Options.

ClickAdvanced.

Make sure that Use software rendering instead of GPU rendering is checked underAccelerated graphics.

What is a live video interview?

A live video interview is very similar to a standard video conference or chat (e.g. Skype.)

The difference is that you'll be interviewing directly in your web browser and don't need to exchange usernames. You'll also be entering a professionally branded interview experience with the organization you're connecting with.

What should I do if I need help with my video interview?

If you need assistance, please contact our support team by submitting an inquiry here. We respond 24x7 so we'll be sure to get back to you as soon as we can!

In addition, if you'd like to test your equipment and connection before your interview, please please reach out to set up a time to speak with a member of our team before your interview.

Is there anything specific I should know?

There are a few things we recommend to ensure you have a successful interview.

Make sure your web browser is up to date with the latest version. We recommend using Google Chrome.

Get the latest version of Adobe Flash Player. This isn't necessary for all live video interviews, but we recommend doing it either way.

Hardwired internet is preferred over wireless internet (WiFi) as the connection is more stable. If you can only use WiFi, ensure that no one else is using the network for activities that take up a lot of the bandwidth available to use (e.g. streaming Netflix.)

Minimize the number of programs that are running on your computer to ensure your device's computing power isn't limited

Close applications such as Skype or Facetime that use your webcam and microphone so they don't interfere

What are some tips and best practices?

We recommend that you treat a live video interview very similar to an in-person interview. Dress and act professionally, enter your interview on time, and make sure that your background is clean and organized. We also suggest sending a thank you note to the organization you are interviewing with after the completing of the interview.

Here's an overview on live video interviews:

Companies on Spark Hire's Annual Silver and Gold plans have the ability to download interview recordings, on-demand.Administrator users with accounts that include download functionality should follow the steps below to download an interview.1. View the interview you want to download and click the download icon at the top of the page. Downloads page in your settings 2. ClickCreate zip file in the modal that appears and your download will begin processing.3. When your download is ready, you can click Download zip fileto save it to your computer.You can re-access previous downloads in your .

If you want to download a video from your YouTube account to use in your Spark Hire video library, please follow the steps below.

1. Log in to your YouTube account and go to your videos.

upload it to your video library

2. Find the video you want to download and clickEdit > Download MP4

3. Your YouTube video will instantly download to your computer. Once it's downloaded, you can .

Go to the Spark Hire login page.

Click Forgot Password?

Enter the email address associated with your account.

Click Reset Password.

Check your email and click the link inside the email to reset your password.

Create your new password.

Proceed to log in with your email address and new password.

To see your analytics for specific jobs, use the sidebar filter to select a job.

The analytics dashboard should reload statistics relevant to that job.

Participating in a Live Interview

1. Visit your Interviews page.

2. Find the Live Interview you want to enter and click "Enter". This does not start the interview. You'll be able to prepare before being connected.

3. A page with a video tutorial will load. After watching the video, click "Proceed to Interview" to start your technical setup:

Adobe Flash Player: Click "Allow", check the "Remember" checkbox, and click "Close"

Webcam: Use the dropdown menu to select a webcam until you can see yourself in the webcam preview. Click "Save" to move to the next step.

Microphone: Use the dropdown menu to select a microphone until you see the volume meter filling up with color. You can use the volume meter to adjust the volume of your microphone. We always recommend starting with a low microphone volume to reduce echo. Click "Save" when you're done setting up your microphone.

4. After you've finished the technical setup, you'll have an opportunity to do a final check. When your satisfied with your settings, click "Enter Interview."5. Our system will start routing you and the other party to the server with the optimal video connection for your Live Interview. Once the server is determined, you'll be instantly connected to the other party assuming they have also entered the interview.

6. When the interview is done, click "Finish Interview" to exit.

Log in to your Spark Hire account.

Go to the Integrations page for PeopleAdmin within your Spark Hire settings.

ClickActivate Integrationand your User API Key will be generated.

Follow the remaining instructions on the Integrations page for PeopleAdmin to complete the configuration.

When using the Spark Hire mobile application, the recorder will require you to turn your mobile device horizontally.You should always hold your device in this orientation during your interview:This ensures better video quality so you don't end up submitting a thin video with black bars on the side.When you see the Rotate Device message, rotate your device until it goes away. This makes sure you're recording with your mobile device in the right orientation.If you already rotated your device horizontally and are still seeing the message, your device's rotation function is not enabled.

Simply enable device rotation with the following steps and you'll be good to go!

1. Navigate to your iOS device's Home screen2. Swipe up from the bottom of the screen3. Turn off Portrait Orientation Lock

Confirm that the email address associated with your Spark Hire account matches the email address associated with your Taleo Business Edition account.

Log in to your Spark Hire account

Go to the Integrations page for Taleo Business Edition within your Spark Hire settings

ClickActivate Integration

Your user API key will be generated which allows you to use the Taleo Business Edition integration.

Reach out to your Spark Hire account manager to get detailed instructions on how to configure the integration in Taleo Business Edition.

One of the differences between Spark Hire's pricing plans is the number of job slots you can do video interviews for.The number of job slots in your plan is the number of positions you can actively conduct video interviews for on Spark Hire.Your available job slots will always appear at the top of your Jobs page. edit Active Jobs vs. Inactive JobsActive jobs never expire unless you manually deactivate them or downgrade to a plan with less job slots.Inactive jobs are still visible in your account, but you can't schedule any video interviews for them. Candidates will not be able to enter an interview for an inactive job.Activating JobsWhen you create or a job, you'll clickSave as Active. You can immediately start scheduling video interviews for this job.If the job previously existed and is inactive, you can clickActivateunder the job on your jobs page.Deactivating JobsFrom your list of active jobs, you can deactivate a job to open up a slot. Find the job you want to deactivate and clickDeactivate.What happens if I upgrade to a plan with more job slots?Awesome :) You'll be able to start creating more jobs and doing more interviews right away!What happens if I downgrade to a plan with less job slots?When your downgrade takes effect on your billing anniversary, our system will automatically check the number of active jobs you have. If you are over your job slot limit, our system will automatically deactivate jobs (starting with the oldest first) until you are under your limit. You can log in and modify which jobs you want active and inactive at any time. However, keep in mind that candidates will not be able to interview for jobs that are inactive.

To keep your interviews organized and your candidates informed, you'll create a job description before you start inviting candidates.

1. Visit your Jobs page.

2. ClickCreate new job.

3. Add a job title, location, and description. ClickContinue.

4. If you're on a Silver or Gold account, you have the ability to add candidate experience videos on the next step.

An intro video is a brief video that appears before your candidates do their interview for you whereas an outro video plays at the end of a candidate's interview.

To add candidate experience videos, follow these steps. Keep in mind that you can come back and add, replace, or remove a candidate experience video at any time.

When you've added candidate experience videos (or if you decide to skip these), clickContinue.

5. The last step is where you can set up user permissions to control which users on your account have access to information related to the job.

When you're done setting permissions, click Save as Active.

1. Visit your Jobs page.2. Find the job you want to edit, and click theEdit icon.

3. When the job opens in edit mode, you'll be taken to the first step where you can edit the job title, location, and description.

When you're happy with your changes, clickSave and continue.

4. The next step is where you can edit your candidate experience videos (intro and outro.)

When you're satisfied with your updates, click Save and continue.

5. Finally, you can modify the user permissions you've set up for the job.

When you have no further changes, clickSave as Activeor Save as Inactive.Save as Active will use one of your job slots.Save as Inactive essentially saves the job as a draft and does not use a job slot.

Visit your Jobs page.Find the job you want to clone, and click the Clone Job icon.

Modify the user permissions

After clicking this icon, a modal will appear asking you to confirm youd like to clone this job.

If the original job has an Open Interview Link associated with it, you have the option to clone the Open Interview as well.

Check the box marked Clone the open interview as well

Click Create a job. The job will be cloned and you will be taken to the cloned job to edit it.

Review the Job Details. Note: the word "copy" is added to the end of the cloned job title. Click Save and Continue.

To add Candidate Experience videos, follow these steps. When ready, click Save and Continue.

you've set up for the job and click Save as Active.

You may also choose to Save as Inactive which will save the job as a draft and will not use a job slot.

If you chose to clone an Open Interview, you will need to activate it before sending it to candidates. Click Edit and make any necessary changes to the link.

Click Save as Active to activate the link.

To watch on interview on the Android app, please follow these steps.1. Navigate to your interviews page within the app.2. Tap the completed interview you want to review.3. When the interview opens, you'll see the list of questions. Tap a question to jump to a specific video answer.4. When reviewing a video answer, tap the video to play it. You can turn your device horizontally to make the video enter full screen mode.5. Under the video, you'll see options to move to the Next or Previous question. Simply tap these buttons to easily move between video answers.