Subsplash ® FAQs

You can log into your donor account to manage your account. Below is a video and also step by step walkthrough on how to do so.

To manage your Subsplash Giving account, click on the white avatar in the top right corner of the screen. This can be accessed via mobile giving or web giving.

Once you log in, you'll be able to edit your account, viewyour gift history, and manage your gifts.

It's best to keep your information up to date in case your church or organization needs to reach out for any reason. If you follow the instructions below, you can update your account information either through the Giving setup or through the app.

Updating your account information through the App

To update your account information, simply open up the app’s side menu() and click on the profile section in the upper left-hand corner.

Once you open your profile page, you can add your name, edit your email, or change your password.

Updating your account information through Giving

If you need to update your Subsplash account information, head to the Subsplash Giving donationpage for your church. Click on the profile iconin the upper-right-hand corner of the banner and log in. From there, you can select Edit Account. In this section,you canedit your name, email, phone number, address, and change your password. Make sure to scroll down and update any information that has changed, and hit save at the bottom!

If you change youremail address, we will send a confirmation email to the new address with the subjectAccount Email Updated. This will contain a 4 digit verification code you will need to enter in the giving interface to continue.

Subsplash Giving now gives you the option to pay the processing fees that your church or organization would otherwise incur. If your organization has enabled this feature, you can now opt-in to increase the size of your gift to cover these processing fees!

This is a simple way to engage in increased generosity and helps put more money towards your organization's mission!

How It Works

When submitting a new gift or editing an existing recurring gift, simply check the box for "Cover processing fee" and the processing fees will be added to your gift so that your organization receives the full amount of your intended gift. When you cover processing fees, you are still credited with the full amount of your gift for tax purposes.

As a Channel Owner of Subsplash Messaging it is your responsibility to create channels, invite users, and manage the channels as necessary.

To get started you will need to accept your Channel Owner invite that was sent to you by your App Administrator. To do so just open up your email on your mobile device and select the email entitled “You’ve been invited to create a messaging channel.” From there just follow the prompts in the email and make sure you are logged into your App Account and have your app up to date.

Now that you have accepted you invite you can start creating your channels and inviting users to it!

To create a channel all you have to do is go to your Organization’s App go to the side menu and select Messaging. From there just click the little plus in the bottom right hand corner!

To add people to that Channel, simply enter their phone number, email, or user name if they already have an account set up! Those invites will be sent out by email if you opted for email or existing user; or by text message if you’ve entered their phone number.

Note!Inviting by phone number is currently only available for U.S. and Canadian phone numbers.

With people invited you are officially set up with a Channel and can begin chatting whenever you’d like!

Note! Invitations for your Participants expire after 5 days, if they do expire you can quickly reinitiate the invite.

If you accidentally invite someone to one of your channels or need to remove a participant for any reason you can quickly do that through the settings on that Channel.

Just scroll down to the user you’d like to remove and press the x on the right side of their name!

To start using Subsplash Notes or Giving, you’ll need to sign up for an account. This is quick and easy, and will allow you to save your notes directly in the app or quickly complete a gift.

Signing up through Subsplash Giving

To sign up for an account through Subsplash Giving, simply open the side menu () of the app, select Give, and click the account icon in the top right of the Give page.

Note! The Give option will only appear in this side menu if your church or organization has signed up for Subsplash Giving. If you don't see this option in the side menu, then the organization will use a different Giving solution.

Select Sign Up and fill out the quick and easy form.

After you confirm your information, you will be emailed a verification code.

Obtain the verification code from your email and fill into complete the signup process. And you're done!

Signing up through the app

To start using Notes, you’ll need to sign up for an account. This is quick and easy, and will allow you to save your notes directly in the app.

Note!If you already have an account with Subsplash Giving, you can use the same login information for notes. In this case, select theLog Inoption.

To sign up for your account, simply open the side menu () of the app and clickLog In or Sign Up. From here, you can choose to sign up by email or using your Facebook account. To sign up with email, simply fill in your email, choose a password, and clickCreate Account.

You will receive an email to verify your account. Click the link to verify, andReturn to Appto complete the process. You will now see your email address in the side menu (), and you will be able to access the Notes feature. Additionally, you will find aTake a Notebutton in media items!

You can give in cents. When entering in the donation amount, enter the dollar amount first then simply tap on the decimal “.”, which will allow you to enter in the cents.

Here is what you will see on an iPhone:

Here is what you will see on an Android:

Getting started with giving through Subsplash Giving is easy and quick. You can get through the process of creating an account and processing your first gift in just 30 seconds!

Note: Setting up a gift through your bank (ACH) takes a little bit of time to connect up with your bank. We recommend starting out with a gift on your credit or debit card for your first few gifts, until you can get ACH set up.

Getting started

To start giving, head to the giving page of your church or organization. This can be either on your computer or phone. If you're unsure where to go, check out this article on logging in.

managing donor account

Include the amount you want to give, select your preferred frequency, and clickNext.

You will then be prompted to create your account. This takes just a few seconds to fill out the initial information. You can go back to fill out your profile at a later time.

ClickSign Up to continue through the process. You will be emailed a verification code to validate your email address. Enter that code on the screen and selectNext.

Next, you can add your donation method. We recommend using a debit or credit card to start. Once you've given your first gift, you can start the process for linking your bank account (this can take a couple of days to complete) to give future gifts via ACH.To learn how to add your bank account, click here.

Once you've added your card information, your church/organization may require you provide a mailing address. If so, you will need to fill out your address information before you can submit your gift. Once complete, you can review and complete your gift - you're done!

Resources: Schedule gift in future and

If you need to log into your Subsplash Giving account, you’ll need to log in either through your church’s app or their Give link on their website.

Through the app

Logging into your Subsplash Giving account through your church’s app will start with you navigating to the giving section within the app. This may be its own tab or through the side menu. Once the giving page loads, select the account avatar in the top right corner of the page to open the menu and log in.

troubleshooting your email

Through the website

Logging into your Subsplash Giving account through your church’s website will start with you navigating to the giving section on their site and finding the giving interface. Once you find the Subsplash Giving page, select the account avatar in the top right corner to open the menu and log in.

Do not log in through subsplash.com

The login screen below is not for donors. If you see this, please head to your church’s website or app before proceeding with the instructions above.

How to reset your password

If you need to reset your password for any reason, follow the instructions above to find the login page. Below the section for entering your password, selectForgot Password? to start the password reset process.

Warning! Your login credentials for Subsplash Giving are the same as what you will use to log into the app.

Tip! If you’re having trouble with getting your password reset email, check out our article on .

If you need to set the date for your gift to sometime in the future, it’s simple to do! Take a look at the gif and explanation below:

After you enter in an amount of a gift, the confirmation of your gift displays below the frequency section with the current date in colored text. Tap on the date to set your gift to run in the future.

To request a refund for a transaction that has already been processed, you can eithercontact your organization directly via the email address noted at the bottom of your email receipt or contact us.

Email receipts are sent immediately after you make a gift. Thesubject line is alwaysGift Receipt.The exact senderemail will vary slightly between receipts, but thesender domain is [email protected]. If you don't see the receipt in your inbox, try searching by the subject line or sender domain and checking your spam folder.

If the gift is recurring and has not processed yet, you can stop a recurring gift by logging into your donor account.

There are two ways you can be invited to a channel; a text message to your phone number or by email. If you are accepting an invite via your phone number just follow the instructions in the text message you received. If you are being invited via email, you will want to make sure you open that email on your mobile device and then just follow the instructions therein as pictured below:

Note: Invites will expire after 5 days, so be sure to keep your eyes out for them. If your invite is not working, just reach out to the leader of the channel and they can get another one sent to you!

To access Messaging through your app, open it up and click on the side menu in the top right. There you will see Messaging underneath the name of your app; just click to get started! If you don’t see this option present it just means your organization has decided not to use Messaging at this time.

here

If you open up Messaging and you don’t see any active channels, this means you haven’t been invited to any channels yet. If you would like to be invited to a specific channel or group reach out to that group leader and they can make sure to get you added! Not sure who your group leaders are? Speak to someone on the leadership team for your church or ministry and they can get you connected!

To learn how to accept your invites check out our article all about it !

If you see an "Invalid Data Error" or "We couldn't get the information we need to show you this screen. Try again later", please contact the organization associated with the app content and share where you found the error message. This issue could be with content provided, or with the app. The organization will work with Subsplash to get the issue resolved.

You can edit all details of your recurring gift such as amount, frequency, fund, payment method, and scheduled withdrawal date.

Navigate to the organization's giving page online or in the app

Click on the profileavatar in the upper right-hand corner of the screen

If you are not signed in, sign in with the email and password used for your initial sign up.

Click Recurring Gifts

Select the gift you would like to change.

Tap through the different areas to make your changes.

Click Save and update gift.

You can stop a recurring giftanytime by logging into your giving account:

Navigate to the organization's giving page online or in the app

Click on the profile avatar

If you are not signed in, sign in with the email and password used for your initial sign up.

Click Recurring Gifts

Select the gift you would like to discontinue, scroll down, and click on Delete gift.You also have the option to edit your recurring gift.

If you'd like to stop your recurring gift, log in on the web or in your app to make these changes at any time. The email reminder is sent out in advance to give you time to cancel the gift before it is processed.

If your gifthas already been processed,see this article to learn how to request a refund.

The Church App is a global community of gospel centered churches easily accessible from a single mobile app. We hope this app helps you grow in your walk with Christ by connecting you to a local church and thousands of leading ministries around the world.

Download The Church App

Connect, Engage, Grow

Connect to your church and get the latest sermons, resources, updates, and more delivered right to your mobile device. With The Church App, you can easily watch and listen to sermons on-the-go, download media for offline listening, find and register for events, read blog articles, read the Bible, donate to your ministry, take notes in church, and much more.

Additionally, you can browse thousands of leading ministries within the app for quick access to gospel-centered content from teachers like Matt Chandler, Greg Laurie, Andy Stanley, Levi Lusko and many more. Grow in your walk with God by downloading The Church App today.

Log into your account:

bank accounts

SelectPayment Methods:

Manage a credit or debit card, or a bank account:

Here, you can link or unlink any debit/credit card or you might have.

First, you will want to login to your donor account. Start by heading to your church's Give page online or in the app. You can also check out this article for more on logging into your account.

You can view your transaction history in the Gift History tab of yourdonor account.

Select an individual transaction from the list of transactions to view the full transaction details, which is essentially your gift receipt.

video

Check out our on how to manage your donor account for a more in-depth walkthrough.

Downloading audio from the app is a great way to ensure you can listen to your church's sermons without using your phone's data plan, or if your iPod or iPad are not connected to WiFi!

To download audio in the app:

Ensure you have an internet connection.

Open the app.

Find a media item.

Click on the little download arrow next to a "listen" button.

To find your downloads:

Open the app.

Select the hamburger menu () in the upper-left corner of your screen.

Select Downloads.

To delete your downloads:

Open the app.

Select the hamburger menu () in the upper-left corner of your screen.

Select Downloads.

Select the kebab menu () on the right of the media item.

SelectDelete.

If I update my app from the iOS App Store or Google Play, will I lose my audio downloads?

When you perform an update, all your downloaded audio will still be accessible and playable via the downloads screen.

Fill In Notes is an interactive option for note taking that your app may offer. Rather than strictly taking free-form notes with Subsplash Notes, Fill In Notes allows your church or organization to provide a prebuilt note sheet so you can follow along and interact with the sermon or other content.

In each note, depending on how it has been set up, you will be prompted with fill-in-the-blank sections, where you can enter in a word or phrase. If you put in the right word, it’ll highlight green, if not it’ll be red. Can’t guess the correct word? Just go ahead a press “Reveal Answer” and it’ll show the word it’s looking for.

Subsplash Notes

Additionally, you may be provided with free-form note sections where, much like the, you can take any additional notes or thoughts you have after reading the Fill In Notes.

When you’re done taking your notes, scroll to the very bottom of the note and you with find anEmail button so you can email your notes to yourself.

Warning!Fill In Notes does not truly save your entries. You may find that your notes are still there when revisiting the note, which is due to the use of cookies. However, if your church changes the link used, you will end up losing your notes. Always email your notes to yourself for safe keeping.

You should receive a receipt as soon as your donation processes.Donations from a card are usually processed in under a minute. Direct Transfer (ACH) donations usually take about two business days to process, but in rare cases may take up to a week depending on your individual bank.Thesubject line is alwaysGift Receipt.The exact senderemail will vary slightly between receipts, but thesender domain is [email protected].

If you don’t see your donor receipt in your inbox, try searching by the subject line or sender domain and checking your spam folder. Verify you’re checking the correct email account. If you still do not find your receipt go to the Giving section of your app. Check and update your email address if appropriate; you can also view your transaction history to see which donations have processed.

If you have followed all steps above and still are not receiving receipts, check out our Troubleshooting your email article for more information.

Your church has the ability to produce a tax statement for you from within our system. Unfortunately, we do not distribute statements on behalf of the churches/organizations we serve, so you'll want to reach out to them directly.

If you are running into any issues with contacting your church, feel free to contact us.

When you set up a recurring gift, you'll receive an email notification for the following situations:

Upcoming Donation

Expiring Card

Recurring Card Declined

Upcoming donation

You will receive an email two days before your recurring payment is processed. You don't need to take any action unless you want to cancel the gift before it's processed.

Expiring Card

You have two options depending on your new card.

If the new card will have the same number, we will automatically update it for you and you do not need to do anything.

If the card number will be different, there is a link within the email you can use to update your information. We provide this link for convenience, but you can also update the card by signing in to your account on the web or in the app and updating the card information on file.

The message is sent out in advance to give you time to make the update or any changes before your next payment.

Recurring Card Declined

The email will include a link you can use to update your information. Alternately, you can log in on the web or in your app to update the card information on file and update your recurring payment.

If you have trouble logging into your app or Giving account, please follow the instructions below to reset your password.

Resetting your password through Giving

In order to reset the password for your Giving account, you need to access the Giving link for your church or organization. You can find this either in their app or on their website.

After clicking on the Givinglink, tap the user icon in the top right of the banner image. Thiswill takeyou to your account management page. There, you canreset your password, which should look like this:

Resetting your password through the app

To reset thepassword on your Notes account, follow these steps:

1. Tap the menu button in the top left corner of thescreen.

2. Tap the account name icon.

3. Tap “Change Password” and enter your newpassword.

To start using Subsplash Giving, you’ll need to sign up for an account. This is quick and easy, and will allow you to quickly complete a gift, track previous gifts, and even set up recurring gifts.

Signing up through Subsplash Giving

To sign up for an account through Subsplash Giving, head to your church's Giving page, either on your phone or computer. Click the account icon in the top right of the Give page.

Select Sign Up and fill out the quick and easy form.

After you confirm your information, you will be emailed a verification code.

Obtain the verification code from your email and use it to complete the signup process. And you're done!

Subsplash Giving provides online and mobile giving to hundreds of churches and nonprofits in the US and Canada.

Subsplash Giving is a PCI-compliant Level 1 service provider and is protected by industry standard encryption, so you can rest assured that your data is protected. Payment data is stored in PCI Level 1, SOC1, and SSAE16 compliant gateways: First Data and Wells Fargo.

Read more about our security standards here.

Ever since the inception of Subsplash Giving in 2016, we've focused on what matters most: fueling the mission of charitable organizations and keeping the donations where they count.

We’re not here to maximize our margins - you can be assured that we have the lowest transaction rates in the industry, meaning more of your donation will make it's way to your church.

We've also focused on creating an enjoyable donation experience, so donors don't have to jump through a bunch of hoops for a simple gift. The interface is simple and the process is easy so you can easily give a one time gift or set up to give on a recurring schedule.

If you have anyquestions about Subsplash Giving, connect with your church.

When managing your Subsplash Giving account, your email address will be used to verify certain aspects of your account, such as setting up a new Subsplash Giving account, notifying you of an upcoming recurring gift, or providing your gift receipt.

This article is created to help you ensure that Subsplash Giving emails get to where they need to go your inbox. We will list a few reasons below as to why you might not be receiving our emails and what you can do to fix it!

Reason #1: Is your email correct in your Subsplash Giving account?

While it might seem unlikely, it is very common to have the incorrect email address tied to your account. This could happen for a few reasons:

The wrong email was provided when signing up. If you have access to the email used, then you can edit your email address in your account details page. If you do not have access to this email, you will want to create a new account with the correct email address.

You might have signed up for multiple Subsplash Giving accounts. Be sure to check any other email accounts you might have for emails from Subsplash. If you locate your email in another email account, try logging in with that email moving forward. You can also update your email address in your giving account.

Reason #2: Is Subsplash blacklisted by your email provider?

Sometimes an email provider will "Blacklist" Subsplash's email domain. If so, our emails will be sent to your Junk or Spam folders. If you find our emails in these folders, go into your email settings and be sure to [email protected] a trusted domain.

Some email providers do not have an option to whitelist, but rather an option to create email contacts that are treated as "safe". You can try [email protected] a contact.

Alternatively, if you have marked an email you have received from us, such as an Upcoming Gift Reminder, as spam, this will impact our ability to run recurring gifts. Please ensure [email protected] added as a trusted domain.

Reason #3: Isyour email provider filtering subsplash emails?

It is common in many newer email systems (specifically Gmail) to use automated filters that organize your inbox into multiple categories. In some cases, these categories might be labeled as "Social", "Promotions", "Updates", etc. Be sure to check each of these categories to see if our emails are going there!

Reason #4: Is your inbox full?

Sometimes email accounts simply have no more room left to receive emails. If this is the case, you might want to try deleting a handful of emails that you no longer need. If you're still receiving emails from other senders but not Subsplash, then you probably still have room in your inbox.

Reason #5: Do you have an out-of-office responder enabled?

Have you gone on vacation since the last time you received a Subsplash email? It is possible that you've forgotten to disable your Out-of-Office responder! Sometimes our system will interpret an auto-response as being "undeliverable", thus resulting in you not getting your emails from us. Be sure to check your email settings to see if this might have happened to you.

Still not getting our emails?

If you've tried these troubleshooting methods and are still unable to receive a Subsplash email, then send us an email at [email protected] and our support team will be sure to reach out!

Before you can donate with Subsplash Giving, you’ll need to link a payment type. You can link a bank account, debit card, or credit card.

Select “Link a Debit or Credit Card” as the payment source.

After entering thecard number, the expiration date, and CVC/CVV, your card should be successfully linked. If thecard is declined, it is possible thecard has expired or there was a typo. Please check the information you entered.

If you continue to experience issues linking your card, please contact your bank to verify your card is activated.

Tip!Certain card types are not supported by Subsplash Giving, including Diners Club cards and Canadian Interac cards without a Visa or MasterCard logo.

Before you can donate with Subsplash Giving, you’ll need to link a payment type. You can link a debit or credit card, or your bank account. To link a bank account, you must complete the bank account verification process.

Note:Subsplash can only link to checking accounts and not savings accounts.

Open your Giving account and select Payment Methods.

Select Link Bank Account andenter your bank account and routing information. Your account will now belisted as “unverified.”

remove the linked bank account

To verify your account, Subsplash Givingwill transfer two deposits of less than $1.00 each to your account (these deposits are commonly referred to as micro deposits). It can take 1-3 business days for the micro-deposits to appear in the account.On your bank statement, look for two deposits named “Subsplash“.

Note! These deposits may also show up as Subsplash on mobile.

We’ll send you 2reminder emails so you remember to check your account for the micro-deposits with the subject Bank account ready to verify. The sender domain will be @secure.subsplash.com.If you don’t see the emails in your inbox, try searching by the subject line or sender domain and checking your spam folder

If you do not receive micro deposits within 4business days of the day you linked the bank account, it is very likely the account information you entered was incorrect. You will need to remove the current bank account and link your account again.

To, simply select the item in thePayment Methods section of your Subsplash Giving account.

If you experience this issue after multiple attempts to link your account, please give your bank a call to verify your account information.

After 3or more business days, the micro-deposits will be withdrawn from your account, regardless of whether you have successfully linked your bank account.

If you do not verify your bank account, it will remain in an “unverified” state indefinitely.

Once you have received the two micro-deposits in your account, enter the amounts in your Subsplash Giving account to verify your bank account.Go to your Giving Account, click Payment Methods, select the unverified account, and enter the amounts of the micro-deposits.

Once your bank account is successfully linkedand verified, you may begin using your bank account as a payment methodfor your gifts!

When giving through the Subsplash Giving platform, you'll find five different frequencies that can be chosen for your donation:

One-Time One-Time will only affect this gift. If you have another gift set up with one of the following frequencies, it will still be processed at its normal time.

Weekly Weekly gifts will be processed on the same day each week, based on the day of the first gift (e.g. every Monday, Friday, etc.). This will result in 52 gifts per year.

Monthly Monthly gifts are based on the date of your first gift and will be processed on the same date each month (e.g. the 10th of each month). This will result in 12 gifts per year.

Every Two Weeks Gifts made for every two weeks will be processed every other week on the same day of the week (e.g. every other Tuesday). This will result in 26 gifts per year.

Twice a Month Gifts made twice per month will occur on the same dates each month, the second being set to process 14 days after the first (e.g. the 5th and 19th of each month). If the first gift is set within 14 days of the end of the month, the other gift processing date will be set for run 14 days prior each month (e.g. if a donor sets up a gift on the 24th, the twice a month gifts will run on the 10th and 24th of each month). This will result in 24 gifts per year.

Accepted payment types varyby organization. If you have questions about what payment types are accepted by a particular organization, it's best to contact that organization directly.

Most organizations using Subsplash Givingaccept the following:

Visa

MasterCard

American Express

Discover (US only)

JCB (US only)

CUP cards

Debit Cards (as long as the card is connected to the Visa or Mastercard networks)

Interac cards(as long as the card is connected to the Visa or Mastercard networks)

Direct bank transfers/ACH (USonly)

If you’re using an Android phone and run into a message stating that your phone is incompatible with the app, you may be using a phablet. Google Play differentiates phones from tablets using screen resolution based on Dots Per Inch (DPI), which could cause your phone to be recognized as a tablet.

Some newer devices will have different DPIs, and may even have the ability to change DPI (for example, Google’s Pixel and Pixel XL phones). Because some phones register in Google Play as tablets, theywill be incompatible if the app you’re trying to download does not have a tablet version.

If your device does not fit the description of any of the issues above, clearing the Google play cache may fix the issue. In order to clear the Google Play cache:

Go to Settings -> Apps -> Google Play Store -> Storage

Hit Clear Data.

Hit Clear cache.

Hit Force stop.

After trying all of the above, if you find that your phone is still incompatible with the app, please feel free to contact Google User Support and let them know the issue, make, and model of your phone.

Subsplash Notes is a method of taking free-form notes that can be found built into Media Items as well as your side menu.In order to use this functionality, you will need to have a Subsplash account set up. No account yet? Check out our guide on Setting up an Account !

With each note, you have the full ability to create bullet and numerical lists, bold and italicizes any of your text, and add in a title so you’ll always know what you’re looking at.

Once you finished typing out your thoughts, you can share them with any of your contacts through the kebabmenu () in the top right. Or you can even get rid of the note entirely simply by clicking Delete Note.

Want it attached to a specific media item? Not a problem! Simply start on a sermon item and click Take a Noteand it will automatically attach the item to your new note.

There are two main ways you can take notes within your church’s Subsplash app, and access to either will depend on how your church has set up their account.

Fill In Notes

Fill In Notes is a way your church may choose to share notes with the congregation. If your church provides a fill-in-the-blank system, this may be Subsplash’s Fill In Notes! Click the link below to learn more.

Learn more about Fill In Notes

Subsplash Notes

If you see a button on your church’s sermon items that sayTake a Note, you will be able to take freeform notes from within the app! Click the link below to learn more about Subsplash Notes.

Learn more about Subsplash Notes

As smart speakers become more readily available in houses these days, it’s good to know how to make sure your church’s content can be accessed through your own device. If you have an Amazon Echo, Dot, or Tap, check out this article to see how you can set things up. The following is based off the instructions from our wonderful client Truth For Life.

Note! Not every church has their content set up through a Podcast, let alone the podcast system used by Alexa - TuneIn. If you can’t find your church’s podcast there, reach out to your church leadership to request it.

To listen to your church’s app content on an Amazon Echo (using Alexa) that has set up the Smart Speaker setup,you first need to enable your church’s “skill” with the Amazon Alexa app you used to initially set up your Alexa Echo, Dot, or Tap.

Then, you’ll need to direct Alexa toyour church’s content. Therefore, all voice commands must start with:

“Alexa, ask [Skill Name]”

To hear the daily program, say:

“Alexa, ask[Skill Name] to begin today’s program” or

“Alexa, ask[Skill Name] to listen to Levi Lusko” or

“Alexa, ask[Skill Name] to reset the playlist”

To search for a particular message by name, say:

“Alexa, ask[Skill Name] to find the message titled [title].”

To listen to a message that was broadcast on a specific date, say:

“Alexa, ask[Skill Name] to play the message on [date].”

To listen to a message on a specific topic, say:

“Alexa, ask[Skill Name] to find messages on the topic of [topic].”

If you’d like to know the title or the date of the message you’re currently hearing, say:

“Alexa, ask[Skill Name] ‘What’s the title of this message?’”

“Alexa, ask[Skill Name] ‘What’s the date of this message?’”

If you’re listening to an archived message and you want to return to current programming, say:

“Alexa, ask[Skill Name] to reset the playlist.”

Using Standard Amazon Alexa Commands

Once the message begins playing, all other standard Amazon Alexa commands will work normally, including:

“pause”

“stop”

“play”

“resume”

“next”

“louder”

“softer”

“start over”

“play again”

Signing up for notification groups is a great way to stay connected with the apps you love and make sure not to miss important events, messages, and more! Follow the steps below to sign up for a notification group.

STEP ONE:

Select the three bars in the top left corner of your app () to open the side menu.

STEP TWO:

SelectSettingsinside of the side menu.

STEP THREE:

SelectNotifications inthe Settings section.

STEP FOUR:

Select the toggle options to the right of each notification group to subscribe or unsubscribe for a notification group.

If the app for your church is on version 4.10+ for iOS or 3.8.0+ for Android, you will be asked to allow the app to access your location (see screenshots for examples).

iOS

Android

The app is requesting this access to allow for geographic based notifications (coming soon). By allowing the app to access your location, you can ensure you’ll receive notifications sent based on location, and thus you can stay up to date with news and information from your church!

Tip! We recommend not only allowing the app to access your location but choosing Always Allow if oniOS. If you only allow the app to access your location when using the app, you’ll miss out on notifications scheduled to trigger when arriving at or leaving your church.

If you have already been using your churches app, you will see this prompt once the app is updated to include the new geographic based notification system. If you don't see this prompt appear, the app may not be updated check with your church leadership to be sure.

If you’re home and wanting to watch your video on the big screen or simply want to use your TV speakers for audio, you can use your Chromecast!

In order for the Chromecast icon to show up in the app, you will need to be connected to the same WiFi network as the Chromecast.

Once you’re connected to the Chromecast, you can play the app media through your TV!

If you’re home and wanting to watch your video on the big screen, or simply want to use your TV speakers for audio, you can use AirPlay to connect with your Apple TV!

When you start watching a video or listening to audio, you will see the AirPlay logo available in the top right.

When you press the AirPlay logo, a passcode will appear on your screen for you to type into the pop-up on your phone. This is a security measure by Apple to ensure you have total control over the content showing through your Apple TV.

Once you verify the AirPlay passcode, your content will start playing on your TV!

When you first access The Church App, you will be walked through adding your Home Church. If you access The Church App for the first time at your church, you'll be prompted to open directly to your church's content!

However, if you move or want to add other churches as Favorites, you will go through the side menu (), and Explore. Here you can view your Home church and Favorites, and click the magnifying glass to search for another church.

Once you're on a looking at a church's content, you can click the kebab menu button () in the top right to either set the app as Home or a Favorite. If need be, you can remove an app from your favorites following these same steps.

In the header of The Church App, you'll find a magnifying glass icon which will give you access to Global Search. Global Search will provide you with two search options:

You can search for media within aspecific church's content or through all favorited churches.

You can search for churches by name and/or location.

The Church App is a great way to connect with content from many different churches. But what if you want to find your church specifically?

When you get started in The Church App, you'll be able to search for your first church by name, location, or both. This will automatically be saved as your Home Church and be the default content shown each time you open the app.

From the header of the app, you can search for further churches with the magnifying glass icon. This will allow you to access the content from these other churches, and if you move you can make a new church your Home Church.

While using The Church App to view your church's app, there are two main ways you can share the app and content:

First:While looking at your church's content in The Church App, select the kebab menu () in the top right corner. In the menu, select Share and choose your preferred method.

Second: On a media item, select the share button, and then select your preferred method.

We want to be able to serve you and your church as best as we can, so we have added a Feedbackoption in the side menu you can use to provide feedback on your app experience.

We provide applications and giving to thousands of churches and ministries. If you havealready registered your email through another app for either giving or the app for notes, you already have an account. We link these accounts together to simplify your user experience.