Sweetgreen FAQs

We’re hiring!

Founded in 2007, sweetgreen is a destination for simple, seasonal, healthy food. We’ve built a supply network of small and midsize growers, from whom we receive daily produce deliveries, and we prep those ingredients in-house, from scratch. Every day, we’re connecting real people to real food, supporting our communities and creating meaningful relationships with those around us. This is our passion and our purpose.

sweetgreen aims to inspire healthier communities—starting with the way people think about food. We have a three-pronged approach: our restaurants, our community experiences and our social impact work, like sweetgreen in schools (our nutritional education program). For an inside peek into sweetgreen + how we apply this mantra every day, read: be like the seasons, change often.

We spend a lot of time getting to know a community before opening day. We meet people + learn about different organizations who share similar values to us—who are already making an impact in the neighborhood. When opening day finally arrives (!), we donate 100% of our proceeds to a local partner to support a specific project around food. It’s our little way of showing our gratitude to our new community, building authentic connections with good people and making an impact from day one.

thanks for thinking of us! contact us here and select "community request" from the dropdown so that we can learn more.

What we do goes way beyond what’s in the bowl. We’re building a movement to change the way people think about food and the food system. At every sweetgreen, we build community and create experiences that strengthen relationships, whether it’s a service day, a run club, a supper club or an Instameet on a local farm. We connect, engage and inspire.

Find us at one of our current locations here.

at this time, we are not looking to franchise, opting to grow the brand organically under our own management and leadership.

We’re excited about the road ahead + are always looking for passionate communities to continue our expansion. It's amazing how many neighborhoods in the U.S. truly do lack any access to healthy food options. We hope to grow sustainably so that we can serve more and more communities and change the way people think about food. If you think your city would be a good fit, contact us and select "come to my neighborhood!" to let us know.

All online orders — whether app or on order.sweetgreen.com — are pre-paid. The only time you'll pay at pickup, is if you are adding an extra item, at which point, you will be responsible for the additional amount.

We're highly focused on our people and our culture, and we invest heavily in both. We believe deeply in leadership training and development to ensure our team members have a growth trajectory. We believe in paying a fair wage, and today that's above minimum wage. We also offer wellness time so our team members can take the time off they need to care for themselves + loved ones, without worrying about financial implications.

Hey! We’d love to help. Contact us here and select "I have an HR / career inquiry" from the dropdown.

Yes. The sweetgreen app is powered by LevelUp, a mobile payment platform that takes the security of your personal information very seriously. Your credit card information is transmitted by SSL directly to a secure electronic vault, and at no time is your credit card information stored on LevelUp's servers. Additionally, we never sell your personal information to third parties. For more information, please check out our Privacy Policy.

- During checkout or scanning your app to pay, you'll have the option to either apply your credit during your current order, or save it for a future one. To see this option, please make sure you're running the latest version of our app.

We can help! If you’re unable to track down the email copy, contact us with the date of your visit, which location you visited, the total cost of your meal + the last four digits of your credit card.

green status: spend $100 within 365 consecutive days a free salad on your birthday All you want for your birthday is a big quinoa bowl (and we know it). Add your birthday to your profile at least 14 days before your birthday and we’ll send you an email on the day of your birthday with $10 credit valid for up to 30 days. Waltz into sweetgreen, scan your app + your meal is on us. +++++ gold status: spend $1,000 within 365 consecutive days Once you hit gold, you’ll want to celebrate. You'll enjoy all the green status perks plus: insider access From early notification of bowl exclusives to menu tastings and partner perks, you'll be top of the list. sweetgreen concierge You deserve our individual attention - shoot us a note whenever, wherever at our concierge email address. +++++ black status: spend $2,500 within 365 consecutive days At this point, you’re essentially family to us. We know you by name + salad and may have even met your parents. Once you reach black status with us, it’s yours for the following 12 months. The view is better from the top, so be sure to keep eating sweetgreen to maintain your status. In addition to all green + gold status benefits, you’ll also receive: sweetgreen VIP concierge Contact us for anything you need and expect a response worthy of the VIP you are. You've earned it. exclusive sweetgreen swag Wear your obsession on your sleeve - literally. We'll send you some limited-edition sweetgreen swag that only black status customers receive. exclusive in-store experience for you + your friends Life is lonely up here—so we’re extending your VIP status to 10 of your friends for a night. We’ll invite your crew in for a special experience at your neighborhood sweetgreen. Just let us know a date + leave the rest to us. The hardest part will be narrowing down your invite list.

- You must have registered on the sweetgreen app. Then, when you spend $99 within 120 days, we’ll drop a $9 credit in your account. Only orders placed using the app, order.sweetgreen.com or scan to pay in-store will be counted toward your $99 spend.

The sweetlife is the commitment to better living, inspired by passion and purpose. It's about leaving communities better than we found them, and it’s infused into everything sweetgreen does. It’s about building meaningful connections with others, indulging your curiosities, taking on tough challenges, seeking new experiences and having fun.

We try to make app + online ordering as seamless as possible, so we do not currently have a special instructions comment box. To prevent confusion + ensure an accurately made order, we’ve made each part of your order editable through the checkout process. You can modify ingredients to customize your salad to your liking. If you need to make a change after your order has been placed, let a team member know when you arrive to pick up your order.

Food tastes best when it’s fresh! We let the Mother Nature dictate what we should eat + when. We plan our seasonal menu a year in advance, and we work with our farmers to understand what they’re growing and what we can create a market for, and then Chef Stebner gets to work on recipes.

While many of our ingredients are certified organic, not all of our small farmers have the resources to obtain organic certification (it’s expensive + time-consuming!). In fact, a lot of our farmers abide by organic practices, even if they haven’t gone through formal certification. For this reason, we vet our sources + personally visit each to understand their practices before choosing to serve their produce. In this way, we can serve the highest quality ingredients while supporting smaller farms. We have a very intricate family of farmer partnerships across our market, sourcing the freshest ingredients regionally + locally. Each of our farmers have developed a specific set of standards to farm each ingredient in the most sustainable and thoughtful way possible. That said, if you check out our menu, you'll see "organic" in front of any ingredient that is formally certified.

We don’t have commissaries (read: off-site commercial kitchens)?—?our team peels, dices, slices, spices and roasts these ingredients in-house every day, and you can see them in action in our open kitchens. Scratch cooking isn’t easy to do, but we’re able to do it because we have simple recipes. Please see our nutritional guides below for more details.

We are committed to continuously improving the well-being of farm animals. We worked with the American Society for the Prevention of Cruelty to Animals ® on our broiler chicken welfare policy. By 2024 or sooner, we will only source our chicken from farms that have earned Global Animal Partnership (GAP) certification or that are certified by another third party audited animal welfare program that meets GAP’s standards on breed and housing conditions (light, litter, space, and enrichment). Also by 2024, all of our chicken will be processed using CAS, which is widely considered more humane.

Our fresh produce is prepared in-house every day, using whole fruits and vegetables delivered that morning. The menu is locally and regionally sourced, changing 5 times a year to incorporate seasonal and regional ingredients and flavors. Fresh ingredients make the job of a chef much easier. Not to take anything away from our Chef Stebner, but the work that really matters is in the sourcing — and he’ll be the first to tell you that. Read: the sweetgreen food ethos to learn more.

We work with farmers and growers we trust, ones who share our values and our food ethos. Our suppliers: are either organic or practice integrated pest management (IPM) humanely raise poultry that is antibiotic-free, cage-free and fed a vegetarian diet with no animal byproducts produce cheese that’s organic, local, and free of antibiotics and RBGH And all of these sources are right there for you to see on the source list in each sweetgreen location.

Head on over to order.sweetgreen.com or download our app: Available on the App Store or Android App on Google Play.

Our stores receive your order + get to work right away, so we’re unable to change or cancel an order once it’s been placed. If you weren’t able to pick up your order for any reason, reply to your confirmation email + we'll get it sorted out.

We source the best ingredients by cultivating real relationships with growers in the region. From the seed to the store, we’re involved in every step of the supply chain, working with farmers we know and partners we trust. We meet farmers before we meet landlords, and we’ve built a steady roster of year-round suppliers, and then our seasonal menu gives us the opportunity to work with smaller farms who grow unique, local ingredients, like Jim Ward’s Hubbard squash in Boston. On any given day, our locations serve product from upwards of 200 sources.

Absolutely! You can add it on your rewards app under the payments option as a promo code.

Promo codes are applied during checkout when ordering online or in-app, and can be loaded under the payments section of your app. Promo codes are not valid for in-store purchases.

There are a couple of reasons you may not be seeing rewards in your account. You may not have the sweetgreen app. In order to earn rewards, you’ll need to make sure you’ve downloaded the sweetgreen app + have registered your email address. You may not have the most recent version of the sweetgreen app. You may not be ordering online using your app credentials (username and password). Still not sure you’re racking up the right rewards? Contact us + we’ll dig in!

In addition to helping us ensure order accuracy (much easier to see the ingredients!), it keeps the crunches crunchy and the flavors fresh. Tomatoes and dressing can make tortilla chips soggy and less-than-enjoyable, so in the interest of preserving the best-possible sweetgreen experience, we leave the salads unmixed.

we don't have the technology on our end to retroactively record past purchases to your account. moving forward, all purchases made with your app account will earn rewards—whether your are ordering at order.sweetgreen.com, through the app, or swiping in-store to pay. we’re excited you’re so loyal to sweetgreen and look forward to rewarding you!

There are a few reasons why you may not be seeing your $10 birthday credit. First, confirm that: - You're a sweetgreen green, gold or black status app user (to see your current status, head to the rewards section of your app) - You've recorded your birthday in your profile - It is not more than 30 days past your birthday The birthday credit is added to your account on the morning of your birthday, and valid for 30 days :) Enjoy!

Check out our menu + nutrition guide here: http://www.sweetgreen.com/menu/. Our nutrition guide has a breakdown of each salad on our menu + ingredients for our cooked toppings, drinks, and dressings.