The interview took less than fifteen minutes.
What's going wrong and how can it be improved?
Increase in critical training and expectations for drivers.
What needs to change to make the company culture better?
Respect, empathy, sympathy, benefits, wages all need to be increased for the actual drivers that power the entirety of the consumer economy.
What does the leadership team need to get better at?
Being kind to the drivers. Their lives are controlled by a clock, they are away from their families, lonely, and some are even struggling to make ends meet in the industry that feeds and powers the consumer economy. Take care of your drivers and your final numbers will improve. Be centered on them.
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