Communication. Letting employees know what is going on rather than leaving them to deal with situations blindly then blaming them for not doing what the manager would have done.
What did you like most about the interview process?
The interviewer seemed to take an interest in me as a person. Having already made up his mind to hire me, he wanted to get to know who he was hiring.
Why do you feel undervalued and what would make you feel better about your compensation?
Fuel Operators in other companies start out at 50% higher wages than what we get after a year of service. Our annual raise is 2%, not enough to keep up with inflation.
What makes you most happy at work?
When I can complete a shift without incident. All transfers go well, fuel goes out to the airport without interruption, nobody calls me in the middle of the night to ask a question that has nothing to do with my job.
What needs to change to make the company culture better?
Management needs to get involved in something other than covering their own asses. When a problem is reported, the paperwork is thrown away or ignored. When a change comes up, it is not communicated to the Operators and we have to hear about it third hand.
What are some of the best things about your team?
The majority of the Operators have a very strong work ethic and will do whatever it takes to ensure that fuel keeps flowing to the airport without interruption. There is complaining about the lack of management appreciation or involvement, but the job gets done and done well.
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