talech FAQs

Build 4.8.6 Enhancements/Fixes, Date : 12/6/2019

Enhancements

Updated the SumUp SDK to 3.4 .

For Online Orders, added the ETA date to printed order tickets.

Bug Fixes

Fixed display of check balance on printed gift card balance receipts.

Open card read update.

Restored emailed receipts when sent from the Open/Closed order section.

Fixed Automatic Discount for UK Ireland.

Corrected "Credit Card" label in split by Payment section.

Please note:At this time ELO does not have a tray that will fit then new 10.2" generation 7 ipads.

Please follow the work around listed below if you have upgraded to a new ipad orhave just received an ELO station and new ipad.

Locate the mounting tray that references iPad Pro 10.5 inch

Remove the 4 spacers before mounting your iPad.

Moneris ICT250 Installation Instructions :

Unpack the reader:

Begin by connecting the iCT250 to power and ethernet using the included power and ethernet adapters. Once the iCT250 is turned on and connected, you'll step through the menu to select some initial settings. To start:

The following should be included in the box for the iCT250:

iCT250

Terminal Magic Box

Power Supply

EthernetCable

Paper Roll

Load paper and connect the cables:

Insert paper roll

Connect ethernet cable and power supply to the Magic Box.

Connect the Magic Box to the reader

Power up the reader for the first time:

Once powered up, the 'Admin' menu is accessed by pressing the # button on the reader's keypad.

Obtaining the iCT250 IP address : To obtain an IP address for the iCT250, you can press the # key twice and enter 16 to print the card readers network IP. This will be entered below for the Static address.

To initialize the iCT250 :

Enter53and press theGreenKey. ( You can also swipe and Admin card if it is required)

Select "RCPTS at Term" and press theGreenKey.

Terminal will read "Reinitialization Required" back on the main screen.

Press#button twice from home screen to enter an"Admin Code".

Enter13and press theGreenKey. (You can also swipe an Admin Card)

Select Terminal Type and press theGreenkey.

Select Static option and press theGreenkey.

Select Terminal Address and press theGreenkey.Enter a known available IP address and press theGreen key.

Select Mask ID, pressGreenkey Enter in the subnet Mask ID of your router.(Note: Default ID is usually: 255.255.255.0)

Select Gateway, pressGreenkey then Enter in the subnet Mask ID of your router.

Select "Port Number", press theGreen key and enter in 6556 as the port number

Then press theRed key twice to return to "Reinitialization Required" screen.

Press#button twice from home screen to enter an Admin Code

Enter 52 and press theGreenkey.

Important : Select Ethernet, pressGreenkey (Note: Terminal will automatically use the Static settings from previous steps)

Press theRedkey to return to the main screen.

Press#button twice from home screen to enter an Admin Code.

Enter 01 and pressGreenkey.

Enter the Merchant ID number provided and press theGreenkey.

Skip phone number by pressing theGreenkey.

Connect with the iCT250 in talech:

Sign into the talech register application as an 'Admin' user

Navigate to Dashboard > back Office > Settings

Under the 'General' settings, find the 'Card Reader' setting

Select"iCT 220, iCT250, & iWL250" as shown in the screenshot

Below the card reader list, enter the Reader IP and port Address that is provided from the reader

Your iCT Terminal should now be fully connected and readyto accept payments.

Follow the steps below to install the talech register to your moby device.

This applies to Mobys:

M100 & M120

Before you begin

Make sure that your moby has an active internet connection to download the talech app. This is typically completed during the initial moby setup

To connect to your wifi:

1. go to Settings > Wi-Fi > Select your Network > Enter Password (if required)

2. Allow Installation from Unknown Sources. Go to Settings > Security> Device Administration > Unknown Sources. Toggle this setting on. There will be a warning message that prompts, press OKto continue.

https://www.talech.com/download/moby

Download & Install the talech register

1. Launch the Browser app on the Moby and visit

2. Tap the blueDownload Now button. This will download a file named Register.apk to your device's storage. Tap on Register.apkand pressInstall when prompted.

Note: The download may take up 30 seconds or so. If the install prompt is not appearing, the APK may still be downloading.

3. After successful installation, press the Open button to launch the talech app. Additionally, a new icon will appear in your app drawer. Tap the icon to launch the talech app as well.

Allow App Permisions

After installing the talech Register Application for the first time. There will multiple prompts that are required to run the application effectively. The Register requires access to the following permissions:

SMS

Phone

Microphone

Storage

Location

Allowing Access

The above can be enabled through the Moby's settings. To do so, follow these steps

1. Find theSettingsapplication on the Moby Device (this is outside of the talech Register application).

2. Under the Device section, pressApps

3. Tap onRegister.

4. SelectPermissions.

5. EnableLocation,Microphone,Phone,SMS, andStorageby tapping the Grey slider on the right hand side. If the slider is green, then it is already enabled.

After enabling the following permissions, press the Back button in the top left corner. For the new permissions to take effect, press Force Stop in the top right corner. The next time you open the app, the permissions have been activated.

In addition to standard receipts, customers can easily have their receipt sent to their mobile phone. After the payment, tap on Text.

Then enter the customer's mobile phone number for the text. The number will have the option to be saved with a new customer profile.

The customer receives a receipt link via SMS within a few minutes.

Text Message Link

Receipt Image

Products can be created and managed in the talech Register and talech.com. The table below and subsequent links provide information regarding most talech Product Management features.

talech Register:Navigate to Back Office > Menu

talech.com:Login and navigate to Products

To create new products, tap the + button in the top right corner of the screen and select "Create a Product". To edit a product, click or tap on a product in the list provided.

Product Fields

Name

Description

talech.com/App

Name*

This is the product name or long name of the item. This name will appear on receipts and all talech reports.

Both

Short Name

The short name is a field designed for restaurants that would like to send an abbreviated name to their order/kitchen printers. e.g.: The kitchenticket canprint the item name as'RB Sand'while the receipt and app will indicate 'Roast Beef Sandwich'.

Both

Category*

All products must be created within a category.

Both

Supplier

The supplier you purchase the item from

Both

Cost

The wholesale cost of the item. This is required to provide the 'profit' metric on talech.com

Both

Markup

Uses the cost field to calculate a price based on the given markup percentage.

Both

Price

The price of product which customers will pay.

Both

Item#

Item numbers or SKU's are unique identifiers for an item (aside from the barcode). This field can be up-to 20 characters both letters and numbers. All item numbers must be unique.

Both

Barcode #

Existing codes such as UPC codes on products should be used. talech can also generate a barcode for use within your store if none exists. For products which may have multiple barcodes, you may enter a comma after each barcode.Barcodes must be 8 or 12 characters for talech to print them for you.

Both

Track Quantity

You may enterthe number of this item on-hand. When the product is sold, the quantity sold will be deducted. This toggle and it's associatedquantityfield are not required to track the number of times the product is sold.

Both

Units

Describes how this product is measured. This is required for unit conversion (such as when inventorying wine bottles or kegs from which glasses or pints are sold)

Both

Inventory Alerts**

Alert the store owner and selected admins when the product is at or below the low-inventory threshold. You may also specify the reorder amount when this feature is enabled.

Both

Description

This is a long-description of the item. You may include information such as physical dimensions, materials used, ingredients, etc.Holding down the button for the item in talech Register displays this field to the user.

Both

* = Required field

** =Feature is available only forRetail premium accounts

Step 1 :To add a new item, click on the Add button in the Actions list on the Products tab.

Step 2 :Then fill out all the required fields and save. (Only required fields are item name and price)

Note : Multiple barcodes can be entered for one product by simply adding a comma between barcodes. From the Register app, a comma will automatically insert when scanning in a new barcode. Only available on iOS.

Build 4.8.5 Enhancements/Fixes, Date : 11/4/2019

Enhancements

Added support for SMS receipts (iOS).

Moved Converge tip adjust from Server to App.

Added option for multiple barcodes per product.

Improved product scanning for Elo Plus.

Implemented tip amounts being passed separately to IMS gateway.

Set Individual Products to re-print when a Bundle is resent.

Improved grouping of items on order tickets.

Bug Fixes

Fixed Time and Battery life overlap with the Calendar on iOS 9 and 10.

Adjusted border/line separators on the Appointments report iOS 9 and 10

Corrected missing Tip and Total with Tip lines on closed order

Removed Add Tip button, when Sign on Paper set on closed Debit orders.

Fixed Transfer Order prompt which didnt appear on closed orders when the Default Via is not Register

Fixed crash when failing to select a date for the calendar.

Fixed Fanfare cards receiving "Credit Card Number Invalid" through Link 2500.

Corrected refund error when performing credit refunds for IMS.

Fixed crash when printing receipts for order with multiple positions (Corner Pub).

Allowed tax rate with 2 decimal places to be set when Currency = CAD and the iPad language = English

Corrected pre-auth error on iCMP, non-EMV.

Removed SMS button from Pre-Auth receipt options.

Added switch keyboard to number pad when in phone number field.

Set SMS entry field requirement to be 10 digits

Prerequisites

Before you begin, please be aware that third-party integrations are only available for users with talech Standard or higher.

Setup Procedure

1. To begin connecting QuickBooks Accounting to talech POS, sign into your talech account at https://www.talech.com/ and navigate to Settings > Apps > QuickBooks.

QuickBooks'support center

2. Click on Connect Now. You will be redirected to QuickBooks' website to sign in and grant talech access to your QuickBooks data. You can revoke this authorization at any point by going to Add-ons in your QuickBooks Settings.

3. After authenticating, you will be returned to talech.com to resume the setup process. When you are ready to begin, click the > button to advance through the configuration pages.

4. If you are set up as a multi-store location choose whether the data from talech should be combined when imported (Simple) or separately for each location (Advanced). Please consult with your accounting professional for the correct approach that fits your requirements.

5. Choose whether the data from talech should be imported as Invoices or Manual Journal entries. Please consult with your accounting professional for the correct approach that fits your requirements.

6. At this stage, the revenue fields from talech can be mapped to their appropriate accounts within your QuickBooks chart of accounts. You can optionally map individual talech product categories or tags into unique accounts on the QuickBooks end. If necessary, you can create new ledger account directly from this screen by choosingAdd new accountfrom the dropdown menu.

7. Next, choose which QuickBooks accounts the payments from talech should be imported into. You can optionally map credit card payments by card type.

8. The daily sync will take place at the end of your talech business day. If you would like to make changes to the sync time, navigate totalech.com>Settings>Business Infoand adjust theDaily Report Cutoff Timesetting.

9. Choose a date range (up to 5 days) to perform your initial sync, and click the Sync button to begin.

10. Congratulations! You have successfully connected talech to QuickBooks Accounting. After the initial sync, your sales and payment data will continue to sync automatically on a daily basis. To review the status of the connection and to diagnose any issues, select View Sync Logs from the QuickBooks landing page.

If you require assistance, please contact talech support or visit .

We have partnered with Boomtown to help you get started with talech.During your remote training, your Boomtown trainer will show you how to create an order, edit menu items, view reports, and more.

To schedule your training, please check your welcome email for the link. Select the day and time that work best for you.

In advance of your training, it's important that you:

Have all your hardware by the date and time you have scheduled your training.

Download and log into the talech Register app on a tablet with the credentials provided in your welcome email.

Download the Boomtown Connect app on a smartphone or separate tablet.

Fully charge both devices so you have enough power for the entire training.

At the time of your scheduled training:

Open the Boomtown Connect app on your smartphone or tablet.

Login with your email address and the password "boomtown".

"Slide for Help" to be connected to your trainer.

If you need to cancel or reschedule your training, please contact Boomtown at877.662.266, atleast 24 hours in advance to avoid being charged a fee.

With the implementation of Elavons new payment SDK a new iCMP firmware was also introduced which introduces a new pairing process.

The new Elavon Commerce SDK was introduced in talech version 4.7.1

The issue: The new iCMP firmware introduces a new pairing process. Many iCMPs come from the distributor with the default Serial Interface setting that changes the pairing process after the readers firmware is updated.

NOTE: Once the Firmware is updated the iCMP cannot be used on earlier versions of talech with the old Elavon SDK (ie. 4.6.8 and below).

1. If the reader is setup with Serial Interface this will need to be changed to the Bluetooth interface via the Change Port button (F2) .

2. Use the F2 button to scroll down to Bluetooth. Press Green button to select.

3. Select Save from the Bluetooth interface screen. This will cause the reader to reboot.

4. Once rebooted the conventional BT Pairing Required screen will beidentical to the pairing process associated with the previous firmware.

Then select the name of the BT device that needs to be paired.

Followed by entering the PIN that the iCMP generates onto the iPad.

Troubleshooting "This Lane Closed" error on iCMP

(How to remove paired devices)

1. Tap the F button 4 times for iCMP options.

2. Press F2 to "Change Interface" and make sure device is set to Bluetooth.

3. Press F3 to "Change Settings" and select "Unpair" if it's connected. Then tap F1 to "Save", which should reboot.

4. Press F1 for iOS and continue through the standard pairing process.

5. Once connected, check Back Office->Settings->Card Reader->Ingenico iCMP (EMV Enabled) is selected.

6. Start a transaction on the Register app and it may prompt to update or show "Insert, Swipe or Tap Card" .

Note : Within the function menu, pressing the Red button now takes you back instead of the Yellow button.

Build 4.8.3 Enhancements/Fixes, Date : 9/26/2019

Bug Fixes

Included columns in discount and void reports for iPad Pro.

Suppressed token expiration warning and refresh to prevent user from reattempting payment.

Re-enabled item level order notes which didnt appear in open order.

Improved modifier selector going out of bounds on iPad Pro 12.9.

Added appointment report columns on iPad Pro models.

Fixed crash when attempting to add a Customer from Register.

Fixed crash on tip adjust.

Corrected Sign on device payment screen which froze.

self-print This article will walk you through setting up the Star Micronics mC-Print3 for use with talech POS. At this time, this printer can only be used on iPad.

For advanced details on installing the printer, please refer to the official online manual published by Star Micronics.

talech POS supports connection to this printer over Bluetooth or LAN (Ethernet.) This article will walk you through connecting the printer via both interfaces. Please note

Connecting to iPad via Bluetooth

Start by ensuring the mC-Print3 is powered on. When powered on, the mC-Print3 is discoverable over Bluetooth.

Open your iPad's Settings app, and select Bluetooth. If necessary, turn Bluetooth on.

The printer should appear as a nearby Bluetooth device, with the name (mC-Print3-XXXXX.)

Select the printer to begin the pairing attempt. If pairing is successful, "Connected" will be displayed next to the device name.

If you experience difficulties connecting to the device, please see the official printer manual, or contact talech support.

Connecting to LAN

Connect a LAN cable to your network. Typically, the LAN cable is connected to the same router that is providing WiFi for your iPads.

Connect the other end of the LAN cable to the Ethernet port located on the printer.

Optional: perform a " self-print " to determine the IP address of your printer.

Setting up Printer in talech POS

On your iPad, sign in to talech POS as an Administrator. From Dashboard, navigate to Back Office > Settings > Printers.

Press the Auto Detect button. talech will scan your network and connected Bluetooth devices for compatible printers. Any printers that are located will appear as Available.

For more details on setting up and configuring printers in talech, please see: Printers - General & Advanced Settings.

Troubleshooting and FAQs

Q: How do I reset the printer to factory default settings?

A: Turn the printer off and follow this process:

Insert a pen or a fine point tool into the RESET hole on the back of printer. While holding down the RESET button, press and release the POWER button.

Continue holding down the RESET button until the green Network LED on the front of printer flashes. Release the RESET button once the green Network LED is flashing.

Press the feed button to select which communication interface(s) you would like to reset. (LAN, Bluetooth, or both)

Once the desired interface is blinking, hold down the FEED button to confirm selection.

The printer will be re-initialized with factory default settings.

Additional details about factory resetting your printer can be found here.

Q: What are the paper roll specifications for the mC-Print3?

A: Thermal receipt paper. Paper width: 79.50.5 (mm) OR when using attached paper roll guide: 57.50.5 (mm), Maximum roll diameter: 83mm. Further details here.

Q: How do I perform a self-print, to check basic information about the printer?

A: Follow this process to perform a :

Turn the printer off.

While holding down the FEED button, press and release the POWER button.

Release the FEED button once self-printing has started.

Build 4.7.9 Enhancements/Fixes, Date : 9/19/2019

Enhancements

Improved Android AWS logs.

Implemented Admin Token to Keystore.

Bug Fixes

Eliminated crash from NPE at order fragment.

Fixed error creating instance in Edit.

Eliminated crash on MerchantData Feature NPE.

Fixed crash on Payment report NPE.

Corrected employee PIN security message typo.

Fixed crash during NPE on Home activity.

Fixed typo when online order is overdue.

Corrected printer error with two printers sending orders simulateously.

Enabled display of items to the order ticket when Fired to the kitchen.

Fixed crash when logging into an account when the gateway = none.

Reduced font size for Poynt printer to correct size.

Enabled selection of order from search results.

Make sure the reader is plugged into a charger. A blue light should be flashing by the power button to indicate the reader is in pairing mode.

If it is not blinking already, press pairing button so the light flashes blue

Log into your talech register, go to back office then settings to ensure IMS is selected as the card reader.

Go back to Back Office, then Dashboard and access the Register. Create test order -> Press Pay

Select Credit -> Start Payment -> Select RP457c reader (Ensure serial number appearing on this screen matches what is on the card reader sticker)

Once the correct card reader is selected the register will prompt for the card to be inserted/tapped/swiped.

Note : When settling at the end of the day, the card reader has to be currently paired.

talech allows you to create custom order types to help track where revenue is being generated in your business. This article walks you through creating additional custom order types, that expand beyond the defaultDine in,To go, andDelivery.

Helpful tips:

You can applyDine in orTo Go tax behavior to each Order Type.

You can choose which order type is default. This setting is per iPad. (ex. If you have a drive through window register, you can use "Drive Through" as the default order type without affecting other register defaults)

Reports for Revenue by Order Type can be found in the Summary Report of talech Register, and at talech.com

To create a customer order type via talech Register:

Login as anAdmin and Navigate toDashboard >Back Office >Settings >Order Types

Tap the+button on the top right

Fill out:

Order type name (ex. Phone Order, Uber Eats, Door Dash, etc)

Choose a color for the order type (This helps identifying order types in the Order screen)

Choose if the this order type requires a Customer Name to be attached to the order to submit/complete an order

Choose if a Table Number is required to submit/complete an order

Choose if aGuest Count is required to submit/complete an order

TapDone when complete

*Please Note:talech does not automatically integrate with 3rd party services such as Uber Eats, Door Dash, etc. If you create these order types, you will still need to manually enter the orders from the other platform into talech.Benefits of doing double entry are:- More complete historical sales records- Order type reports reflects which platforms are generatingthe most revenue- Inventory accuracy

**Additional Note:To integrate with 3rd party services, you can view our partners at www.itsacheckmate.com

If youwish to offer a range of discounts to loyal customers, talech offers you the ability to set multiple thresholds customers can achieve. A rewardthresholdcan be a dollar amount or a percentage off an order.

To start :

From the Dashboard, tap on "Back office" then "Settings" .

Select "Loyalty" on the left and toggle the "Loyalty Program" button on.

Fill the "Loyalty Campaign Name" in with the description you'd like.

Tap on "Campaign Type" to choose what the discounts will be based on :

Number of Visits (1 Visit = 1 Point)

Amount Spent ($1.00 = 1 Point)

or Reward Pool(Example :If you set 1 Point = .25, then a customer spending $8 will get 8 x .25 which totals 2 Points. )

Select "Rewards" to add the reward values available to your customers.

Tap on the "+" button to add a new reward. This is where you'll fill in the name, points needed for redemption, the reward type and redemption value. Then tap on the folder with the down arrow to save.

Tap on the folder with the down arrow to save the reward offer.

There are also additional Advanced Settings :

Advanced Settings

Description

Prompt for loyalty number

Display prompt to search for or add customer to loyalty program.

Minimum purchase amounts for rewards

Set minimum purchase for receiving reward points.

Bonus Points on signup

Points awarded when joining.

Enrolling customer in Loyalty for rewards

Step 1 : To have a customer take part in the Loyalty program, enroll them during checkoutby tapping on the"Customer Name" field to fill in their name. Tap on "Add Customer" to fill in their info.

http://www.plasticprinters.com/talech

Step 2 : After filling in their contact info, tap on the "Loyalty" tab at the top and then tap on "Join".

Selecting the Redemption for the customer

Step 1 : You'll see a customer's redemption eligibility when their name is added to an order and they start payment. After adding their name and pressing "Pay" for the order, it will display total points and any available offers to Redeem.

Step 2 : To process a redemption for a customer, tap on the "Redeem" button for the offer they'd like.After selecting it, theredemption is appliedtothe order.

NOTE:You can also order loyalty cards for thetalech loyalty program from Plastic Printers. You may order cards directly from them at .

Build 4.8.4 Enhancements/Fixes, Date : 9/27/2019

Enhancements

Enabled sending of 1 pixel signature image for PayPal transactions to improve payment flow.

Bug Fixes

Re-enabled notification on the Appointments card in the dashboard.

Set maximum room size scaling for new iPad Pro.

Fixed birthday entry saving when editing the customer info.

Corrected online order info not showing up in register app under customer name.

Fixed Camera Scanning to check gift card balance.

Added "Done" button in the Table Turn settings.

Made clarification that choosing US Common Debit means no tips for Elavon debit.

Corrected error when refunding a payment for Elavon debit.

Fixed crash on reprint of split payment receipt.

Eliminated crash when adding a Bundle, Bundle Tag, or Assembly Product to an order.

Fixed crash when viewing the Summary Report.

**Note : Your employee id number will not be the same as your employee pin number

How to pay out an order using your iWL 220/250 :

First you will want to create an order using the iPad.

From Dashboard navigate to your Register screen

Enter a table number, and the items you would like to add to the order

After all items have been entered you will then select save in the upper right hand corner.

The order should now be listed under open orders.

You are now ready to complete the payment on the terminal by doing the following:

**First, you will will enter your "Employee ID" number

Next, select the table you wish to pay out

Follow the prompts to pay out the order

Once payment has been completed, the iWL will close the table/order out on talech.

System Requirements

iPad (with iOS 9 or higher)

talech Register for iPad (version 4.8.3 or higher)

Introduction

Before you begin, ensure that you meet the system requirements listed above. We also recommend fully charging your Link/2500 reader before the initial setup and pairing. The charging port is located behind a rubber flap on the right-side of the device.

Note: talech POS supports a Bluetooth connection to the Link/2500 card reader. At this time, we do not support communication to the terminal over WiFi.

Bluetooth Pairing Procedure

Begin by ensuring your Link/2500 is fully charged and powered on. (Hold the green button on the keypad to power on the Link/2500.)

1. Quickly enter 0001 on the keypad to put the Link/2500 into Bluetooth pairing mode.

2. The screen should change to "BT Pairing Required." Press F1 to pair. The Link/2500 will now become discoverable and its name will be shown on the display. The device name will appear as LK2500_XXXXXXXX (unique to each device.)

contact us

3. On your iPad, navigate to Settings > Bluetooth. Ensure Bluetooth is enabled, and look for LK2500_XXXXXXXX in the nearby devices list. Select LK2500_XXXXXXXX to pair to it. Confirm that the Bluetooth pairing PIN shown on the iPad matches the PIN shown on the Link/2500.

4. If Bluetooth pairing is successful, the Link/2500 will appear as a connected device, and a "Welcome" message will be displayed on its display.

talech POS Setup

1. After Bluetooth pairing is completed, launch talech Register on your iPad and sign in as Administrator.

2. From the talech Dashboard screen, navigate to Back Office > Settings > General > Payment > Card Reader.

3. Select Link 2500 as your card reader.

4. That's it! Your Link/2500 is ready to accept payments on talech POS.

If you have any questions or require assistance, please .

Summary:

This article will go over all of the requirements for to get the Microsite up and running so that customers can start booking appointments online. To start taking appointments online, you will have to complete the following steps:

Create Service Products

Associate the Service Products to an Employee/Role

Enable Appointment Booking

Enable the Website

This article will not go over every setting/feature related to Appointment Scheduling, but will go over the the requirements to set up Appointment Scheduling. For an overview on Appointment Scheduling, please click here.

Create Service Products:

Appointments can only be scheduled for Service products with the Fixed Time Service Type. Regular products, Bundles, Assemblies, and Per Hour Services will be filtered out of the microsite.

Service Products can be created via the Application, Website, or via a Product Upload Spreadsheet. Verify that your products have the following

The Product Type = Service

The Service Type = Fixed Time

The Service Time has a value set. (Padding time is optional)

here

Associating Services:

Services must be associated to an employee, or a role, in order to schedule the appointment with an employee.

Assigning Services to a role

Applying services to a role can only be completed on the website.

Steps:

While on www.talech.com, navigate to the Settings section

On the left, verify that Employees is selected

On the left, Select Roles

Select the Role you wish to add services to

Select Services

Select the blue+ button next to the service name you wish to add

Save your changes

Assigning Services to a Specific Employee (App)

Steps:

From the Register, navigate to Dashboard > Back Office > Employees

Select an employee from the list

Select Roles

Next to their assigned role, select Edit

Select Services

Press the + button next to the service name you wish to add

Save your changes

Assigning Services to a Specific Employee (Web)

Steps:

While on www.talech.com, navigate to the Settings section

On the left, verify that Employees is selected

Select an employee from the list

Select Services

Press the + button next to the service name you wish to add

Save your changes

Enable Appointment Booking:

Appointment Scheduling settings can only be enabled from the website. For a full setting breakdown, click .

Steps

Navigate to the Settings section at the top

Select Appointments on the left

Enable Appointment Bookings

Press save

Enable Website Settings:

The website settings can only be enabled from the website.

Steps

Navigate to the Settings section at the top

Select Website on the left

Enable Website

In Order to enable the Website, the Contact Email and Business Hours must be filled out in the Business Info Section. Click the edit button next to the requirements to fill out the information

Save your changes

Launch the Microsite:

After completing all of the requirements above, it is time to launch the website. Navigate to Website section in Settings to see your personalized microsite link. Select the link and you will be taken to your customer facing site.

Your Microsite is now ready to accept Bookings online!

Note: Thisfeature is available with talech Premium. Contact talech at [email protected] to upgrade to talech Premium.

The BOGO feature lets you offer discounts to customers for Buy One, Get One free or similar promotions. You cancustomize howmany items need to be purchased to offer a specific discount, in the form of Buy X and get Y. For example, a discount BOGO button can be customized to Buy 3 get and get 1 free. These are added in the Menu area. To start:

Step 1:Tap on "Dashboard" "BackOffice" "Menu" "Discounts" and tap on the "+" button.

http://talech.com

Step 2: When the Discounts window comes up, tap on Type and select Buy X get Y.

Step 3: Fill in the Buy field with the number of items needed to purchase, 3 for example. Also select the categories it applies to. Tags are optional.

Step 4: Fill in the Get option, which can be a dollar amount or percentage. Then fill in the value for the dollar or percentage, 100% for example. Also select the categories it applies to. Tags are optional.

Once done,tap on Save on the top right.

This BOGO discount can now be used from your main register. In this example, after selecting 3 products and applying the discount, the 4th is free.

You have similar options to add BOGO discounts on under "Products" and then "Discounts" on the side bar. Anything added through the site will load on the Register app when you refresh the menu.

There are several ways to find and add items to an order within talech Register.

Upon signing into the Register, you can use the navigation bar along the top to view theProducts, Categories,orTags.To select a specific item, tap the Category, then tap the item you wish to add to the order.

You can also scroll right to left on Category bar along the bottom of the register:

If you're having trouble finding a product in talech Register, there is a search button near the top left of the Register App. You can search for an Item Name or Item Number.

This chart shows the features that are available with each US-Elavon compatible card reader

Card Reader:

I/U Dynamo

iCMP (discontinued)

iPP320

Poynt(As Terminal)

Poynt(As Register)

Moby

Using Pre-Auth

Integration Type:

Integrated

Integrated

Semi-Integrated

Semi-Integrated

Integrated

Integrated

Connection Type:

Charing/ Headphone Port

Bluetooth

Network/LAN

Wifi/Ethernet

Wifi/Ethernet

Built-in

Settlement:

via App

via App

via Reader

via Reader

via Reader

Via App

EMV Compatible:

Contactless Compatible:

PIN Debit Compatible:

Pre-Auth Compatible:

(Validate Only)

(Validate Only)

(Validate Only)

(Validate Only)

EMV Pre-Auth Compatible:

(Validate Only)

(Validate Only)

(Validate Only)

(Validate Only)

(Validate Only)

Manual Card Entry Support:

Tipping Workflow:

Tip adjust afterpayment

Tip adjust afterpayment

Tip on reader before payment

Tip adjust after payment

Tip adjust after payment

Tip adjust after payment

Table of contents for the card reader matrix:

Card Reader:

Model number of the card reader

Integration Type:

How the card reader connects to talech Register. Options are:

Semi-Integrated

Integrated

Connection Type:

How the card reader connections to talech Register. Options are:

Network/Ethernet(Connected to the same network via ethernet cable to the router that supplies internet to your talech Register)

Bluetooth - Paired directly connected to your iPad via Bluetooth settings

Wifi - Connected to the same wifi network

Headphone- Connects to the iPad via the Headphone jack

Charging- Connects to the iPad via the Charging Port

Built-in - The card reader is built into the device. Unable to separate

Settlement:

Referring to the location to settle credit card transactions at the end of the day or shift. Options are:

via App- In the app, go to Dashboard /Back Office /Settlement

via Card Reader- Go to the settlement menu on the card reader itself. Location will vary per reader

EMV Compatible:

If the card reader accepts chip cards. Options are:

= Yes. Chip cards can be insert

= No. Swiping the card is the only option

Contactless Compatible:

Does the card reader accept contactless payments? Options are:

= Yes. Contactless may can include some or all of the following: Apple Pay, Android Pay, Samsung Pay, or Contactless Card support

= Will only accept mag stripe or EMV chip

PIN Debit Compatible:

Does the card reader allow customers to choose between Credit or Debit payment. Options are:

= Yes. The customer can choose if they would like to process their payment as debit or credit

= No. The reader will only process their payment as credit, even when debit cards are used

Pre-Auth Compatible:

Does the card reader support pre-authorization? Options are:

= Yes. Local and Validated pre-auth are both accepted

(Validate Only)= Only validated pre-auth transactions are supported

= No. Pre-authorization transactions are supported

For more information on Pre-auth, please see the article here:

EMV Pre-Auth Compatible:

Does the card reader support EMV pre-authorization? (Non-swipe transactions) Options are:

= Yes. Local and Validated pre-auth are both accepted

= (Validate Only) - Only validated pre-auth transactions are supported

= No. Pre-authorization transactions are supported

Manual Card Entry Support:

Is manual card entry an option with the card reader? Options are:

- Manual card entry is allowed in the talech Register App

- No manual card entry is compatible

On Device -Manual entry is captured on the card reader

Tip Workflow:

When would a customer/employee enter the tip for the transactions? Options are:

Tip Adjust After Payment- The tip can be manually adjust after the transaction has been completed. (If a customer writes in the tip on the receipt, it can be adjusted before the settlement takes place)

Tip On Reader Before Payment- The tip needs to be entered before the transaction is complete

The summary includes a snapshot of totals for the day, a date, or combined date range.

When you sign into www.talech.com, you're brought to yourReport section. By default, this will display real-time sales of your stores performance the current day.

You can also choose a previous day, or date range. (You can run up to a 1 year date range at a time)To select a single date, click the desired date twice

Once you've selected your date/range, you're presented with a table chart. Below is the break down of the numbers.

Revenue and Receipts totals:

Receipts:

is the total number of orders for the date(s) selected

Net Revenue:

is the total revenue collected for the day. This number is calculated based on Gross Revenue - Discounts/Loyalty/Refunds.

Cost:

is the cost of goods for the products sold.The Cost fieldmust be entered on the product.

Profitability:

is calculated byNet Revenue-Cost

Payment Type Table:

Payment Type:

Type of payment processed through talech Register to complete a transaction. This can beCash,Credit,Check,Gift,Store Credit, orOther

Sales Transactions:

Number of transactions for the payment types.If an order receives multiple payments, this is reflected inSales Transactions.Ex: A customer splits a payment over 2 credit cards for 1 order. You will have 1Receipt, and 2Credit transactions.

Total Collected:

Total amount of money collected per revenue type through the selected date(s) perPayment Type

Refund Transactions:

Total quantity of transactions refunded

Refund Totals:

Total dollar amount refunded

Net Collected:

Total dollar amount collected.This is calculated byTotal Collected -Refund Total

Other Transaction totals:

Gross:

Calculated by Order subtotal - Gift Card Sales. Does not include taxes

Discounts:

Total dollar amount of Discounts applied to orders during selected date(s)

Loyalty:

Total dollar amount of Loyalty redeemed to orders during selected date(s)

Refunds:

Revenue refunded after discounts. Does not include taxes

Store Credit Issued:

Dollar amount of Store Credit issued during selected date(s)

Net:

Calculated by Gross Revenue - Discounts - Loyalty - Refunds

Service Charges:

Total dollar amount collected for any Service Chargesapplied to orders during selected date(s)

Tax:

Calculated byTax Collected - Tax Refunded

Tips:

Total dollar amount of tips collected for the selected date(s).This is a total for all employees

Gift Cards():

The number in (parenthesis) is the number of activated cards during selected date(s)Total dollar amount of Gift Cards activated during selected date(s)

Total:

Calculated byNet Revenue + Tax + Tips + Service Chrages + Gift Cards during selected date(s)

Store Credit Balance:

Total amount ofStore Credit that exists for the store. This number is not generated by the date range selected.

To set up a Static IP Address on the Poynt 5, please follow these steps:

Drag down top menu to show the WiFi and Settings options

Press WiFi to show list of available networks

Press more settings

Find the network you are connected to

Press and hold the network for 3 seconds. A pop up will appear

Select modify network

Choose advanced options

Change DHCP to Static

You will need to fill out the following info:

IPv4 address

This is the IP Address assigned by your router

Gateway

IP Address of your router

Network Prefix Length

Typically set to 24

DNS 1

Set to 8.8.8.8

DNS 2

Set to 8.8.4.4

Note: The IPv4, Gateway, Network Prefix Length, and DNS 1 + 2 are all empty fields by default. These values that appear are guidelines to show the correct formatting. Please make sure you enter the necessary values.

Example:

talech provides a feature which allows you to store and input customer information during the point of sale. Once the customer is in your system, you can track customers by how many times have they bought something, how often they visit your store and their total spend. You can also see a history of all purchases by customer which include open and closed transaction. You'll bring the info up in the Customers area. To start :

1. To add customers you can do it from the app by going to the admin panel and selecting "Customers" and tapping the "+" button.

2. Then fill out any information about the customer.

*Note* First name is the only required field.

3. Or you can do it from the customer name on the ticket order itself.

If you already have a customer list, you can add it on the website also by selecting the "Customer" tab and hitting the "+" button.

Then fill out the information and hit the save button.

When completing end of day shifts, an employee may mistakenly type in the wrong amount when closing the Cash Drawer. If they need this corrected, an Admin can do a Cash Drawer editin the "Reports" area. Afterwards on http://talech.com, you'll have reports reflecting any edits for the Cash Drawer. If the wrong amount is entered for the close shift as in this example :

http://talech.com

Then anedit can be done in the "Reports" area for the Cash Drawer :

Step 1 : Select "Dashboard" "Reports" "Cash Drawer" which will have fields in blue on the right which can be edited. The opening or closing amount can be edited. Tap on a field to edit.

Step 2: Once edited, you can save.

To see the report of any changes made, it can be pulled up through http://talech.com . To see the report :

1. Login to, click on "Reports" along top, "Cash Drawer" on the left and select the range.

2. Click on the blue button with the down arrow on the topright for Cash Drawer report detail. This will give you an Excel spreadsheetshowing closing amounts and any changes made.

The Moneris iCMP is a bluetooth EMV card reader that can handle various card types. It's first paired through bluetooth settings on the device, then connected in the Register settings. It can handle swipe, EMV chip cardsand ApplePay payments.

Pairing the Moneris iCMP :

1. Power on the device by holding the button on the right side.

2. After "VEGA" shows on the screen, whenthe "POSPAD US iCMP"screen appears, press the RED button followed by the GREEN button in quick succession.

3. Select "iOS" for your connection type by pressing green button.

4. Select "OFF" for QR Code (press F4)

5. Select "OFF" for Beep (press F4)

6. Select "YES" for BT Pairing (press F4)

7. Press "F" key on the right (on the press F Key screen)

8. Press 2 to select "BT Pairing"

9. Press 3 to select "Remove paired device"

10. Remove any paired devices listed on the screen

11. Press 2 to select "Pair device (iOS)"

12. Make sure your iPad is on the pairing screen, under "Settings", then "Bluetooth".

13. Press 0 to select "Search devices"

14. Once the search has completed, select your iPad from the list using the F2 (down) and F3 (up) keys and press the green button.

15. Enter the 16 digit PIN code on the iPad when prompted to connect.

16. After you pair it, make sure the device shows as "Connected" on the iPad and hold the button on the right side of the iCMP to reboot it.

Settings on theRegister app :

1. Tap on "Dashboard" on the top left, then "Back Office" and "Settings".

2. Tap on "General" and select "Card Reader" .

3. Then tap on"Start Reader Configuration"to configure the iCMP device. Make sure it has a full charge.

4. When the prompt comes up, tap on "Ok" for it to update the iCMP. It takes about3 minutes and you'll be ready to process transactions once done.

Beginning with talech Register version 4.8.3, PIN debit processing is now available for US Elavon merchants with supported card readers. This article will explain how the feature works, and how to customize the behavior of the card reader when a debit card is used at the point of sale.

It's important to note that PIN debit processing is currently only available for US merchants who are processing payments though Elavon, and are using one of the following card readers:

Ingenico iCMP

Ingenico iPP320

Ingenico Link/2500

The setting is located in Back Office > Settings > General > Payment > Debit Type, and has three options.

None/No Preference (default)

US Common Debit

Global Network

Preference

Payment Behavior

None

Prompt both Global and US Debit options, gives cardholder choice

US Common Debit

US Debit - Process debit card on PIN preference network (will require customer to enter PIN)

Global Network

Process debit card on debit signature network (allow customer to sign instead of entering PIN)

US Common Debit: When this option is selected, the payment will be routed through the appropriate PIN preference debit network, and the cardholder will be asked to provide their PIN number to complete the transaction.

Important notes about US Common Debit:

PIN will be required

No Signature required

Tips are not supported

Refunds are not supported (be prepared to offer alternative refund, like store credit, cash back, or refund without receipt)

Global Network: If this option is selected, the payment will be processed similarly to a credit transaction. This will allow tips to be added to the payment.

Signature is supported

Tips are supported

Refer to the table below for an at-a-glance explanation of the settings and card reader behavior.

Debit Preference

Card Reader Behavior

Notes

None / No Preference

Upon insertion of a debit card, the reader will prompt the cardholder to choose between US Common Debit or Global (Visa, Mastercard, etc.)

US Common Debit

The card reader will auto-select US Common Debit, and the payment will be processed as debit.

PIN will be required

Tips are not supported

Refunds are not supported

Global Network

The card reader will auto-select Global Network and the payment will be processed similarly to a credit transaction.

Disclaimer: Some Credit and Debit cards are configured by the issuer as strictly PIN-preference and cannot be run through a signature network. With cards like this, the cardholder will always have to provide their PIN to proceed with the transaction. If the cardholder does not know their PIN, the POS operator will need to manually key-in the card number or insert the card into the reader upside down three times. After 3 failed EMV chip reads, the card reader will fallback to swipe entry, at which point, the card's magnetic stripe can be used instead of chip.

Introduction

The mG-S8200 is ideal for measuring larger capacities and is the perfect addition for grocery, deli, yogurt shops, candy shops, and more. This scale measure substances from 1.0g to 8200g (or 18lbs). Important Note: In order to legally use this scale in a commercial setting, the scale must be calibrated and certified in accordance with your local weights and measures office. It is the business owner's responsibility to make sure the scale conforms to the requirements of your state, local, or federal weights and measures office. For more information, please consult your state's weights and measures division. Star Micronics has also compiled useful links and resources for each state here.

System Requirements

iPad (running iOS 9+)

talech Register (version 4.7.11+)

Star Micronics mPOP

Star Micronics mG-S8200 weight scale

Assembling the Scale

1. Attach the "pan base" to the scale. Ensure that the FRONT side of the plate is facing the scale's LCD display.

Star Micronics

2. Tighten the Pan Base Screw firmly.

3. Mount the weighing pan.

4. Connect the AC adapter. (Note: the scale can also be powered by 4 AA batteries.)

5. Using the level-adjusters located on the bottom of the scale, perform any necessary adjustments to make sure the scale is perfectly leveled. Carefully adjust the feet of the scale until bubble enters the center circle.

Scale Initialization

1. Press the On/Off button to power on the scale and wait until 0 g is displayed.

2. Press the Menu button. Then press F2 until you see 4 - EXTERNAL I/O. Press F4 to make the selection.

3. Press F2 to scroll through the menus until you see 43 - BLUETOOTH. Press F4 to make the selection.

4. Press F4 so that the word OFF begins to flash (Bluetooth is off by default.) Press F2 to change this between ON/OFF. Once set to ON, press F4 to save your changes.

5. Press F2 until you see 433 - CONDITION. Press F4 to edit the value and press F2 until the mode is set to 2. Press F4 to save the changes.

6. Press the Menu button to return to the scale's principal operating mode. Confirm that 0 g is displayed on the scale.

talech POS Configuration

Note: If you haven't already done so, refer to our instructions for setting up the Star Micronics mPOP for use talech POS.

1. Launch talech Register on your iPad and navigate to Back Office > Settings > Printers > Advanced.

2. Set the Default Communication Hub to BT:mPOP.

That's it! Now you're ready to begin weighing products at the point of sale! If you need to set up your products to be sold by weight, refer to our help article.

FAQs and Troubleshooting

Q: How do I change the unit of measurement on the scale?

A: Follow this procedure to change measurement units:

Press Menu.

When APPLICATIONS is displayed, press F4 to select.

Press F2 until UNIT is displayed.

Press F4. The currently selected unit will begin to flash. Use F2 to scroll through the available units. Press F4 when the desired unit is displayed.

Press Menu to return scale to default operating mode.

Q: The weight scale is not communicating with talech.

A: Check the following:

Ensure scale is powered on.

Ensure mPOP is Bluetooth paired to your iPad.

Ensure mPOP is selected in talech as the Default Communication Hub.

Ensure Bluetooth is enabled in the scale settings.

Ensure the scale's Bluetooth I/O condition is set to 2.

Q: How do I reset the scale to factory default settings?

A: Follow this procedure to reset all scale settings their default values. Span calibration, Bluetooth pairing, and date and time settings will not be reset.

Press Menu.

Press F2 until ADMIN/ADJUST is displayed. Press F4 to make the selection.

Press F2 until SCALE MANAGE is displayed. Press F4 to make the selection.

Press F2 until INITIALIZE is displayed. Press F4 to make the selection.

Press F3 to choose YES.

The scale will be reset to default settings.

Press Menu to return to default scale operating mode.

Q: Where can I find the manual for the scale, or get additional help?

A: The official manual can be found here. Additional support and certification resources (per state) are available via .

Build 4.7.8 Enhancements/Fixes, Date : 8/28/2019

Bug Fixes

Fixed crash when scrolling modifier options (Back Office > Menu).

Fixed crash on cancel deleting Return Order Items.

Eliminated crash if you try to add a product after deleting all categories.

Fixed crash when backgrounding app via customer lookup screen for Store Credit.

Aligned the Hourly Pay Rates on the Moby 70.

Enabled orders sent to kitchen after selecting an Employee Transfer Prompt.

Fixed formatting error on Order tickets with grouped items and multiple quantities.

Eliminated crash when viewing General Settings for EU customers.

Removed Invalid Security Token error when logging into pos3.

Corrected Automatic Discount being applied twice after deleting single product from order.

Corrected order of Date Sorting in the Open Order List.

Improved simultaneous orders sent to two printers, which would print to one or the other but not both.

Fixed orders "Fired" to the kitchen but not displayed on the order ticket.

Corrected the "Large" font size for order tickets which were not the same size as iOS.

Fixed Add Amount option during the payment process for reloadable cards.

Eliminated error of order being resent when new items were added to order.

Fixed crash when activating a "NEW" card after payment.

Build 4.8.2 Enhancements/Fixes, Date : 8/22/2019

Enhancements

Implemented CSDK 4.1 .

Completed Phase 2 of Responsive changes.

Added support for Link2500.

Bug Fixes

Corrected mPOP's occasional Printer receipt paper is empty" error.

Fixed Rooms in Table Layout automatically scrolling down after a couple seconds.

Eliminated manual entry hang if reader is not present with iCMP (non-EMV) enabled.

Fixed crash when searching for a customer on iOS 9 and 10.

Eliminated extra space on large font orders the SP700.

Corrected customer Search Modal, which was too small on the iPad Pro.

Removed card read after PIN login.

Implemented device upgrade prompt flow after sign-in.

Responsive Design Fix - Guest mode FTUE - instructions aligned.

Responsive Design Fix - Order items sort by list rescaled.

Responsive Design Fix - PIN out button resized.

Responsive Design Fix - Reports - Employee list sizing adjusted.

Starting in October 2019, Elavon will begin rolling out PIN debit capability to all US talech customers.

In preparation for this change, talech will need to update the firmware on your payment readers. Starting with talech Register version 4.8.2, you will be prompted to update your payment terminal. This mandatory firmware update will take approximately 15 minutes for each payment device.

This article will guide you through the process of updating the firmware on your Elavon payment device.

After updating to talech Register 4.8.2, you will be prompted to update your payment device.

click here

You can choose to perform the update now or wait until later. Please be aware that you will NOT be able to use your payment reader with talech Register 4.8.2+ until you have performed this update. If you choose to update later, your payment terminal will begin updating automatically the next time you attempt to take a payment with it.

We strongly recommend updating to talech Register 4.8.2 and performing the firmware update outside of your business hours.

Once you are ready to begin the update process, press Update Now. If you originally chose to update later, simply attempt a payment as you normally would, and your card reader will be updated. Ensure your card reader is fully charged or connected to a power source before beginning the update.

Once started, update process will take approximately 15 minutes to complete, and your card reader will reboot during the process. Do not interrupt the update or power off your reader during the update. Doing so may result in unrecoverable damage to your card reader.

During the update, your card reader may reboot several times. Please be patient and wait until your card reader prompts for a card to be Inserted, Swiped, or Tapped.

Once finished, you will see this message on your iPad, and your card reader will be prompting for a card. Cancel the transaction on the reader by pressing the Red X button.

FAQs

Q: How do I know if I will be required to update my payment device?

A: If you are running talech Register on an iPad, are processing payments through Elavon, and are using one of the following card readers, you will need to update the device's firmware:

Ingenico iCMP

Ingenico iPP320

Ingenico RP457c

Q: How do I control when I can update my readers?

A: The only way to control when you wish to update your reader is disable automatic app downloads on your iPad. This will allow you to manually download the latest version of the talech Register and proceed to update the software on your payment reader during non-business hours. We recommend you re-enable automatic app downloads once the payment reader update is complete. For instructions on how to disable automatic downloads on your iPad, .

Build 4.7.5 Enhancements/Fixes, Date : 7/18/2019

Enhancments

Added support for External Payment Terminal (Unintegrated card reader) (HP Engage One Prime only) .

Bug Fixes

Corrected order calculation issues on Batch delete.

Fixed edit menu crash when pressing pencil icon.

Enabled missing product types Regular and Assembly.

Fixed resend of kitchen ticket if order is owned by other user.

Eliminated crash when scanning store credit barcode.

Fixed card pre-auth which didnt go through on completed purchase.

Fixed app hang after tip adjust.

Corrected price adjustment for modifier option.

Fixed Tax rate saving error.

Corrected pre-auth completion of card purchase.

Fixed crash when selecting a variation option where then are multiple variations.

Build 4.7.6 - 4.7.7 Enhancements/Fixes, Date : 8/5/2019

Enhancements

Implemented new Epson SDK.

Added printer Refactor testing.

Added manual card entry option for Moby.

IMS: Included use of last transaction ID for any capture calls.

Added newsetting to allow user to view last open order after PIN login.

Bug Fixes

Eliminated crash during the sale/activation of a gift card product.

Corrected position printed on order ticket when order lacked positions.

Fixed rounding difference between the order discount amount and the custom discount amount.

Prevented device name from syncing across all other devices.

Fixed app crash when processing Exchanges.

Corrected missing Rooms and Tables after Store Login.

Disabled second signature screen for PayPal transactions.

Poynt - Fixed a crash during the payment flow when no Poynt User was signed in.(4.7.7 : 8/14/19)

The RP457c Ingenico card reader for PayPal is a bluetooth device for EMV and swipe transactions. To charge the reader, use the included micro-USB cable to charge for at least 2 hours. The blue blinking light on the reader will indicate its ready for pairing.

PayPal.com

To pair the reader :

1. In the Register app, select BackOffice -> Settings-> Card Reader -> PayPal .

2. Once selected, the PayPal login screen will display. Enter PayPal login info for payment registration.

3. From the Dashboard -> Register,starting a new transaction will set the initial RP457c pairing. After selecting "Start Payment", the prompt showing a list of card readers will display the available RP457c. Tap on the RP457c, which will then be paired for all following transactions.

In addition to the reports provided on talech.com, totals deposited to the merchant account can be seen at the end of the day on by signing in with PayPal credentials.

Build 4.8 Enhancements/Fixes, Date : 8/9/2019

Bug Fixes

Fixed customer search which no longer prompted when manually creating an appointment.

Adjusted maximum room size does to scale to new iPad Pro.

Fixed orders not sent to FreshKDS.

Set prompt to always suppress customer signature screen for PayPal customers.

Fixed display of void report.

Corrected offset keyboard shortcuts on the iPad Pro 12.9 inch 3rd Gen.

Order was recorded as successful even though payment declined - IMS.

Fixed the display of he "Status Filter.

Fixed full refund/void in QSR account - IMS.

Enabled to removal of Customer from open order.

Corrected text overlap on the Order Ticket when set to Large Font size.

Fixed manual product sorting (drag-and-drop) to save to correct position.

Corrected button response for Print Barcodes' button on Standard account.

Fixed partial refund quantity of item of item.

Corrected display of the Calendar Picker Extends on screen.

Eliminated duplicate display of The Employee Schedule.

Fixed crash on card swipe - IMS.

Corrected display of the Bundle icon on the iPad Pro 12.9 inch 3rd Gen.

Corrected display of the the Delay options for Online Orders on the iPad Pro 12.9 inch 3rd Gen.

Re-enabled customer name save to order.

Adjusted display of The Service + Padding time selectors which were larger than needed.

Corrected icon and border display for Settings area.

Fixed Auto Clock Out Alert blocking user from entering the register.

Alert during the refund process blocks user from dismissing.

Fixed inability of dismissing the Successful Settlement modal.

Corrected display of he "All/Mine" table toggle based on length of the Room Name.

Corrected display of the Room List on iOS 9 and 10.

Build 4.8.1 Enhancements/Fixes, Date : 8/13/2019

Bug Fixes

Fixed printing for Star Micronics SMT300 bluetooth printer which couldn't print after being paired.

Eliminated crash when navigating to top vc.

Fixed build for EU target (Remove audio background mode from POS Store target).

Corrected Gross Revenue value for EU Summary Report.

Introduction and Requirements

The RP457c card reader from Elavon will require talech Register 4.7.10 or higher. This reader supports wireless communication over Bluetooth, but you will need to plug it into your iPad's 3.5mm audio jack during the initial setup and pairing.

Setting up your RP457c card reader

Note: Ensure the reader is fully charged before first use. We recommend at least 2 hours of charging time before using the reader.

Insert the reader into the 3.5mm audio jack of the iPad.

Launch the talech Register application on your iPad and navigate to Back Office > Settings > General > Card Reader.

Select RPC_457c from the list of card readers. (You may be prompted to grant microphone access to talech. This permission is needed to initialize the reader.)

After about 30 seconds, your reader should be initialized and ready for Bluetooth pairing. Tap on "Pair Device." Note : If you press the Home button before 30 seconds, tap on the red bar at the top to go back to the settings screen. Then wait until you see "Pair Device" and tap.

Press the Home button on your iPad to suspend talech into the background. Navigate to iPad Settings > Bluetooth. Look for a device named RP457C-XXXXXXXX and tap the device name to pair. (If you are setting up multiple readers, make sure to select the one with the matching number located on the back of your reader.)

After successful Bluetooth pairing, return to talech. You should see an alert letting you know Bluetooth pairing was successful. You can now disconnect the reader from the iPad's audio jack.

From the card reader settings screen, press Start Payment or start an order from the Register. If there are multiple readers powered on nearby, you may be prompted to choose the appropriate one. Choose the reader with the matching ID number from earlier.

Your RP457c reader is now ready to use!

Troubleshooting and FAQs

Q: RP457c is not in my list of card readers to choose from. A: Ensure that you are running talech Register version 4.7.10 or higher.

Q: When choosing RP457c, the card reader is not detected. A: Make sure the reader is powered on and fully inserted into the headphone jack of your iPad. Ensure the card reader has been fully charged and is powered on before attempting to use it. talech will attempt to connect and initialize the card reader automatically when selected. If you need to make another attempt, toggle between readers in talech Settings to try again.

Q: How can I check if talech has the Microphone permission enabled? A: In iPad Settings, look under Privacy > Microphone and ensure that talech Register has access.

Q: When attempting a transaction by inserting chip-card, the RP457c doesn't detect the card. A: To process EMV chip-cards, your Elavon account has to have EMV enabled. Contact Elavon to make sure they have EMV enabled for your account.

Q: How can I check the battery status of my reader? A: A red LED is located next to the USB connector for battery status:

Red LED is on all the time

Battery full

Red LED is on/off for 1s every 3s

Battery low

Red LED is on/off for 1s every 6s

Battery very low

Red LED off and Green LED off

Battery is out of capacity

Red LED on/off every 1s

Battery charging

Build 4.7.13 Enhancements/Fixes, Date : 7/22/2019

Bug Fixes

Fixed Tax Names which were appearing instead of Employee Names.

Corrected refresh of table layout which doesn't refresh on load.

Fixed Order Tickets not printing when sent by course or category.

There are two types of Verizon routers that can be paired : The 4G LTE 4-Port Router and the 4G LTE 3-Port Broadband Router. The following video describes the steps for the4G LTE 4-Port Router.

Summary: This article will simulate the End to End experience of an Appointment Booking. It will go over:

Appointment creation: The Customer Experience

The Calendar View (App and Web)

Customer Received Notifications

The Checkout Flow

This article assumes that the account has gone through the setup flow. If not, click here. For more information on what is offered with Appointment Scheduling, click here.

Appointment Creation: The Customer Experience

Appointment Creation: Customer Experience

This section will go over the customers experience when booking via the Microsite.

Note: Depending on which settings are enabled, the Microsite may look different. For a settings breakdown, click here.

While on the Microsite, a list of services will appear. Clicking on a service's name will display additional details. Such as the product description and the employees who offer this service.

Note: Only Fixed Time service products will appear on the Microsite. Per Hour based services can only be accessed via the Register at the time of sale.

After selecting Book Now, the user will be prompted to select an employee. If the setting Auto Assign Staff When Making a Booking is enabled, then this step will be skipped. Additionally if Book Nowis selected via the Staff section, this step will also be skipped.

Once an employee is selected, then the user will be prompted to select a certain date and time.

After selecting a date and time, the final step will be to input their customer information. First Name, Last Name, Email, and Phone are all required fields. The customer will also be able to choose how they will receive reminders and notifications.

Once confirmed, the customer will see the appointment confirmation page. If the social media sites have been entered in the Business Info section, they will appear here.

The Calendar View

The Calendar View:

Once an appointment is generated via the microsite, the appointment will need to be Approved or Declined. If the setting Auto Accept Bookings is enabled, then this step is not necessary. Approving or Declining an appointment can be completed on the Website or the Application.

App Calendar View:

To view the Calendar on the App, navigate to the Dashboard, then selectAppointments.The Appointments card will have a notification in the top right if there are appointments which require approval. Notifications also appear on the PIN login screen.

In the Appointments Section, you can navigate between theCalendar orListviews. The Default view is the Calendar view, but this can be changed in the App Settings. In the top right, the List view will have a notification indicating that there are appointment(s) which need approval. After selecting the List view, the appointments awaiting approval will be at the top of the list.

After selecting an appointment Awaiting Approval, you will be prompted to Approve or Decline the booking.

The Calendar view is helpful to visualize all of the appointments in the selected time period. this section will be easy to view the schedule for the day or week. Here you can easily see the service being preformed, the employee assigned to the service, and the customer associated with the booking.

In the Calendar view, you will also be able to:

Sort by a specific Appointment Status (such as Scheduled, Confirmed, Completed, Etc.)

Sort by specific Employee

View a specific Day or Week range

Create new appointments manually (Walk Ins)

Edit existing appointments

Cancel existing appointments

Mark existing appointments as No Show

Complete/Checkout appointments

Web Calendar View:

To view theThe Calendar view is helpful to visualize all of the appointments in the selected time period. this section will be easy to view the schedule for the day or week. Here you can easily see the service being preformed, the employee assigned to the service, and the customer associated with the booking. on the Website, navigate to Calendar section listed at the top

Unlike the Application, the Website does not display a notification or an alert indicating that there are appointments requiring approval. However there is still a List view which will display all appointments requiring approval, similar to the application.

After selecting a scheduled appointment, you will be prompted to Approve or Decline the appointment.

The Calendar view is helpful to visualize all of the appointments in the selected time period. this section will be easy to view the schedule for the day or week. Here you can easily see the service being preformed, the employee assigned to the service, and the customer associated with the booking. Additionally, when hovering the cursor over the appointment card, you will be able to see more information without having to select the appointment.

In the Calendar view, you will also be able to:

Sort by a specific Appointment Status (such as Scheduled, Confirmed, Completed, Etc.)

Sort by specific Employee

View a specific Day or Week range

Create new appointments manually (Walk Ins)

Edit existing appointments

Cancel existing appointments

Mark existing appointments as No Show

Customer Notifications

Customer Notifications:

Depending on the Appointment settings, customers may receive both Email and SMS notifications and reminders. Notifications are sent out in the following cases:

Appointment Action

Reason

Appointment Booked

The appointment has been booked online, but not approved yet

Appointment Approved

The appointment has been approved by an employee

Appointment Declined

The appointment has been declined by an employee

Appointment Reminder

A reminder notification sent to the customer to remind the customer that there is an upcoming appointment

Appointment Modified

A notification that the appointment has been changed in some regard

Appointment Cancelled

The appointment has been cancelled

Appointment Marked as No Show

The appointment has been marked as no show. This only appears past the appointment time

Appointment Complete

The appointment has been Checked Out and completed

Example Emails

Appointment Booked

Appointment Approved

Appointment Modified

Appointment Declined

The Customer Portal:

On majority of the emails and SMS notifications, there will be a link for your customers to Modifier/Reschedule the appointment.

If rescheduling the appointment, the available Time Slots will appear.

The Checkout Flow

The Checkout Flow:

Once the appointment has been completed, select the appointment either in the Calendar or List view. while in the application. From here, you will have an option to Checkout and finalize payment.

At this point you can add additional items to the order prior to processing a payment.

Summary: This article will give an overview of the Appointment related settings. Appointment Scheduling is only available for Service based accounts that are on the Premium Feature Tier.

Setting Name

Description

Appointment bookings*

When enabled, appointment booking will be enabled on the microsite

Auto Accept Bookings

When enabled, appointments created via the microsite will no longer require an admin to approve/decline an appointment

Show Staff Profiles

When enabled, this will display the staff profile picture, employee description, and the Services offered on the microsite

Auto assign staff when making a booking

When enabled, customer will not have the option to select a specific employee. The first available staff member will be assigned the appointment

Allow Customer to Cancel Online

When enabled, the customer will have access to cancel their appointment online. Their specific customer portal is provided via an email or SMS

Make business appear busy

This will hide a certain percentage of available bookings on the microsite. The value is set by "% Of Bookings to hide"

% Of Bookings to hide

Enter in the percentage

Number of days into the future to show appointment calendar

This will show the number of days in the future where the customer can schedule an appointment. Manually created appointments do not adhere to this setting

Number of days before appointment a customer can cancel an appointment

This value will determine the minimum amount of days before the appointment where the customer can cancel the appointment online. This setting requires "Allow Customer to Cancel Online" to be enabled

*This setting must be enabled to have access to the other settings.

Additional Options:

Cancellation Policy: Enter in a custom cancellation policy for the business. This is displayed on the Microsite in the Cancellation Policy section, shown after an appointment is created, and on any emails sent to the customer.

Reminder Settings: Set how customers will get reminders about their upcoming appointments. Set when the reminder will be sent out and if it will be sent via Email, SMS, or both.

Booking Button: Copy and past the the contents of the dialog on your website to add a Booking Button. Clicking this will take the customer to the Microsite.

Google Calendar Sync:Link talech to your google calendar so that you can view all upcoming appointments on the google calendar instead of talech. This only applies to appointments created after the sync has been completed. This is also a One Way Sync, meaning that all changes made to the appointment on the Google Calendar will not update in talech. It only syncs new appointments to your Google Calendar.

Build 4.7.4 Enhancements/Fixes, Date : 6/21/2019

Enhancements

Added option to allow customer name to be attached to order without saving a customer profile.

Bug Fixes

Fixed an issue where the Device Name was not "Per Device".

Corrected an issue where the "Upgrade" button would cause a crash.

Now sorting tables alphabetically while in the open order.

Updated Star Micronics SDK/Code.

Build 4.7.3 Enhancements/Fixes, Date 6/14/2019

Enhancements

Added Preference to play beep when product is scanned.

Implemented the Transaction details in the Payment Transactions report.

Bug Fixes

Fixed categories to sort alphabetically.

Correction where the Fired Time Stamp did not appear.

Fixed an issue where Epson Printer/Cash Drawer becomes unresponsive when printing quickly after cash drawer prompts.

Corrected menu item quantity error after deletion.

Improved display of table sizes which were too large when created on iOS.

Fixed timeout issue when the app was backgrounded.

Fixed display of tax on orders via table layout.

Corrected issue for price less than $0.00 after large discount.

Improved order type assignment for orders sent from "Batch Edit.

Fixed tax value being reset when creating a new tax.

Corrected display of Timesheet button which showed twice in Back Office.

Fixed incorrect quantity after splitting an item.

Revised the display of Discount $ amount on discount selection.

Fixed issue where closed order put to background would re-open app.

Corrected size of headings in Back Office menu.

Build 4.7.2 Enhancements/Fixes, Date 5/9/2019

Bug Fixes

Corrected issue where the app would not load properly.

Fixed a crash where there is no tax inclusive.

Set Up Barcode Reader This article will outline the process of connecting your Star Micronics mPOP cash drawer/receipt printer to your iPad talech POS. For detailed steps on setting up your mPOP device and additional information, see the online manual here.

Requirements:

Compatible with talech for iPad / iOS devices only

talech Register app version 4.7.11+

Pairing mPOP to iPad

1. Ensure the mPOP is powered on.

2. Open iPad Settings and select Bluetooth.

3. If necessary, toggle Bluetooth from Off to On.

4. Look for a device named "STAR mPOP-xxxxx" and select it.

5. When the connection is completed, "Connected" will appear next to the device name.

If you experience issues connecting the mPOP to your iPad, please see these troubleshooting steps from Star Micronics.

Adding mPOP to talech

After you've successfully completed the Bluetooth pairing, the next step is to configure the mPOP within talech POS.

1. Open talech Register and login as Admin or Manager.

2. From the Dashboard, select Back Office > Settings > Printers.

3. Press the Auto Detect button. Wait while we scan for compatible devices.

4. If successful, a printer named "BT: mPOP" will appear in your list of printers.

5. Select "Customer Receipt Printer" and ensure "BT: mPOP" is selected.

That's it! Your mPOP is ready to use with talech POS.

Troubleshooting and FAQs

Q: How do I connect my barcode reader?

A: See on the Star Micronics website.

Q: Receipts are not printing and/or the cash drawer is not popping open.

A: Ensure the following are true:

mPOP device is powered on.

mPOP device is connected via Bluetooth to iPad.

mPOP is set as talech's Customer Receipt Printer.

Build 4.7.12 Enhancements/Fixes, Date : 7/12/2019

Enhancements

Added newsetting to allow user to view last open order after PIN login.

Bug Fixes

Updated IMS to use correct production url.

Build 4.7.11 Enhancements/Fixes, Date : 7/10/2019

Enhancements

Launched Ingenico IMS support.

New Star Micronics hardware support: mPop, MC-print3, mG-Scale .

Implemented responsive design support for all iPad screen size factors.

Bug Fixes

Corrected error with Swipe delete validated pre-auth issues on refund.

Fixed French Canada missing transaction issues.

Corrected order calculation error on inclusive tax.

Fixed inability to save a Manual sorting style in Back Office > Menu

Corrected cancel swipe when gift card activation cancelled.

Fixed toggled bundles, inclusive tax : order calculation error.

Eliminated crash when changing registers sorting.

Fixed guest most - wrong Amount Due displayed during checkout.

Corrected inability to resend kitchen ticket if order is owned by other user.

Fixed default modifiers adding to price of item.

Build 4.7.10 Enhancements/Fixes, Date : 6/12/2019

Enhancements

New: Discount report.

New: Added support for RPC 457c .

Updated Poynt SDK - this update now allows for tip adjust and capture in one call.

Enhancement: QR code support for camera scanner.

Bug Fixes

Fixed incorrect PayPal merchant logout after app restart.

Fixed issue with camera scanner where the leading 0 is removed.

Eliminated PayPal Permission Denied alert when User attempts transaction, not Admin.

Corrected discount being less than $0.00 after recalling saved order.

Fixed order sent via "Batch Edit" not honoring the order type requirements.

Corrected discount amount missing when order is processed online with an automatic online discount.

Removed "Customer Copy" from SRM 2nd receipt.

Fixed the Camera Scanner adding a leading 0 when scanning a UPC-A barcode.

Fixed Camera barcode scanner broken in Fanfare loyalty lookup.

Corrected the order total based on how a position is printed prior to payment.