Tank Utility FAQs

We have an API where you can access your data daily!

Here is the documentation.

Every day, your Tank Utility monitor sends a reading to your app. How does that happen?

Reading your tank level

Your propane tank is fitted with a float gauge that can tell how much liquid is inside. The Tank Utility sensor connects to an R3D dial to read the position of the dial needle. The sensor reads a voltage, and that value is sent to our serversand is shown in your Tank Utility app. Your monitor needs to be connected to your home WiFi network in order to connect with our servers.

Sending reading data to our servers

Your monitor connects to the WiFi at your house to send the voltage measurement to our servers each day. Your device will wake up every 6 hours to take a reading and transmit the dataonce every 24 hours.The voltage measurement is then translated into a tank level percentage based on the configuration of your tank (you can set this by going to the wrench buttonin your app ).

We also collect other metrics to make sure your monitor is working properly.

The monitor then waits for confirmation that the reading has been sent, and checks if there are any firmware updates to download. When readings are confirmed, your monitor goes back into deep sleep for 24 hours to conserve battery.

You can access your readings via our app

We store your reading data in our servers so that you can see your tank level anywhere that you can access the internet. When you open the app, you will see the most recent tank levels. The app also saves the last 50 days of readings so that you can understand patterns and trends in your propane usage.

If you want to store data for longer than a 50 day period, you can use our open API to download data as well.

Interested in monitoring your Fuel Oil tanks?

The float-gauges are produced as a custom piece and requires additional information prior to purchasing. Here is the information our team needs when you make a request for an oil float-gauge:

Tank Drawing - Mechanical Drawing/2-d Print - Geometry

Tank Capacity

Diameter and location of the bung hole

Once you have that information, please contact us and we can work with you on what you may need.

We send out Tank Utility monitors with 4 AA long-life lithium batteries that are expected to last up to 3-5 years.

Things you will need:

Philips head screwdriver

REQUIRED: 4 AA Energizer Lithium Batteries

How to perform your replacement:

Remove your monitor from your tank

This is for safety and ease of replacement

Place the monitor face down, feet up on a flat surface

Use the Screwdriver to remove the 4 screws off the back of the enclosure

Tip! Use the magnetic fee to hold the screws that you are removing from the enclosure to make sure these do not get lost.

Remove the back plate

Remove old batteries

Install new AA Energizer Lithium

Place backplate back on the rest of the enclosure

Tighten screws back into the enclosure

Prompt device for a reading

Proactively resolve issues with your monitored accounts to prevent inaccurate tank level readings, or missed deliveries. Make sure that you are up to date on any maintenance, or account updating, by enrolling in Issues alerts in the Bulk Alerting tab.

Learn more as you encounter issues with your monitors by leveraging this screen. It will give you the details about the types of issues you are seeing and how to resolve them quickly.

Columns

Adjust the information you want to see listed about each account through adding columns

Name

Address

Account ID

Group

Tank \%

Filters

Add in what issues you would like to view

Config Issues

Information was not input correctly in the CONFIG panel of the device

Missing Tank Capacity - Can show incorrect gallons used on a tank, or impact how your back office integration syncs

Missing Address - Prevent misplacing active monitors by adding in the address where they’re deployed, or stored

Missing Tank Orientation- Can lead to incorrect tank percentages

Device Issues

Issues that impact monitor's tank level reading

Sensor High -This is typically caused by a misaligned or incorrect Rochester Remote Ready dial or float gauge, by having a magnet too close to the sensor, or by damage to the remote ready sensor or sensor cable.

Sensor Low -This is typically caused by overfilling a tank, by damage to the sensor or sensor cable, by having a magnet too close to the sensor, or from a misaligned or incorrect dial or float gauge.

Device Offline- Device has not taken a reading in 3+ more days. This could be in a poor connectivity area and need to be redeployed elsewhere

Maintenance

Know about routine upkeep for monitors

Battery Warning - Batteries are getting low and should be scheduled to get replaced

Battery Critical- Batteries are almost dead and to avoid missing a reading you should replace those immediately

Issue Count Graph

This is a high level overview on the Issues Report. It displays the percentage of each issue that is occurring.

When deploying your monitors, you will need to go through the software setup of your monitors and include the information that is crucial for you to know about your customer, location, and tank, that now have a tank monitor installed.

When going through the initial setup of the monitor, you can create a custom reading schedule and alerts.

Putting this information will allow you and your team be set up properly to get accurate data when you need it.

General

Monitor Info

Tank Utility Monitoring App.

Battery - Displays the estimated battery level of the monitor

Tank Level - The tank percentage from the last time the monitor updated

Last Reading - Last time the monitor sent data

Tank Information

Tank Percentage

Ideal Delivery Line - To maximize your efficiency this is when we would recommend filling the tank.

Usage Graph

Displays gallons used over a 24 hour period

Min Daily Temperature

Trend Line

This is the spark line for the lifespan of the tank

Monitor Configuration

Type in any information that you would want visible:

Customer Information

Customer Name

Account Name

Tank Name

If there are multiple tanks at a customer location, or account, you can label it here

Address

Group

Set up groups in your main Configuration page

Add a group to make it easier to filter out devices

Tank Information

Total Tank/Water Capacity

Orientation

Fuel Type

Propane

Oil

Usage Type

BackOffice Sync

If you have a Back Office Integration set up between Tank Utility and your back office provider, here is where you can set up the account information and check on status of the sync.

Notes

Put in important tank, customer or location information for you and your team to review.

You must clickSAVE before leaving the screen, or else the edits you made will not be saved.

Alerts

Receive notifications when tanks reach a certain tank level percentage. If your alerts are greyed out, that means that they have not been enabled.

You will want to toggle them on individually, or if you have a lot of monitors to enable, you will want to use Bulk Alerting.

Alert Configuration

Warning Threshold -When a tank reaches the set \%, even if is not scheduled to transmit, it will do so immediately. Both sending the reading to our servers and an email alert to you.

Critical Threshold - When a tank reaches the set \%, even if is not scheduled to transmit, it will do so immediately. Both sending the reading to our servers and an email alert to you.

Classic Alerting -Simple tank level alerting. Every time we get a reading from a tank below the set \%, we send an email alert. We will not send more than 1 email an hour.

Select Users

Select specific portal users that need to receive alerts for the specific device

Users

These are the customers that you have either invited to view their device through the Consumer tab, or you have shared their monitor's device ID to encourage them to install the

Frequency

Reporting Interval -The number of hours between readings being updated in the portal. For example, Reporting Interval of 12 hours, will send two readings per day.

Fixed Reporting Time - A specific time you want the tank levels to report in. Only one reading will be sent every 24 hours.

This does not account for Daylight Savings Time

Based off of your computers local time

Battery Life -When you change these settings, there are implications for the total battery life of your device.

To see how to install your Tank Utility Monitor, check out these installation videos:

Cellular: https://www.youtube.com/watch?v=N7Ng06Z-asg

WiFi: https://www.youtube.com/watch?v=Nnsv0EPPs_4

To ensure that you have successful installation of your Tank Utility Monitoring Solution, follow thesebest practices and guidelines for installing your hardware.

1. Check to see if the location has a Verizon LTE connection

You can use OpenSignal or RootMetrics ( http://webcoveragemap.rootmetrics.com/en-US ) to help determine the connectivity in the area prior to sending a technician. We recommend looking at this data as a guide and not as 100\% truth

If you have a Verizon phone, you can check to see if Verizon LTE is available while on site

2. Ensure the dial installed is Remote Ready, R3D

Tank Utility: How to Install Video

BEST PRACTICE: The type of dial should match the orientation of the tank

Above ground horizontal tank: Tabbed Junior, Tabbed Senior, Drop In 5\% & 30\%, Snap On

Above ground vertical tank: Tabbed Junior, Tabbed Senior, Drop In Type A, Snap On

Below ground Horizontal tank: Tabbed Junior, Tabbed Senior, Drop In 5\% & 30\%, Snap On

3. Connect sensor (boot) to the dial

BEST PRACTICE: Move the activation magnet at least way down from the sensorfoot and dial. The magnet can impact the readings you receive from the monitor

BEST PRACTICE: When connecting the boot to the dial, make sure it sits flush and you hear a “click” noise

4. Position Monitor on Tank

Place the monitor in a place where it is least obstructed.

Horizontal Above: Mount on the top of the tank

Horizontal Below: Mount above tank dome

On plastic domes, you can mount underneath with the assistance of a magnetic mounting bracket

Vertical: Mount on the side of the tank (as seen in image)

BEST PRACTICE: Mount the monitor with the logo upright so the Tank Utility logo is facing an open area.

BEST PRACTICE: When mounting, make sure you form a drip loopso water wicksaway from the monitor

To see other examples of installation, check out our Mounting Your Tank Utility.

5. Activate Monitor

Hold Activation magnet to Activation pad, for about 3 seconds and release when the first LED light flashes

BEST PRACTICE: Always activate the monitor on the tank

BEST PRACTICE:Prior to leaving, wait until all 3 LEDs turn solid aqua blue. This means the monitor sent a successful transmission.

If the monitor shows the center LED as red, this means the monitor did not connect. Reposition on tank and reattempt. After 2 unsuccessful tries, it’s likely not a good location for the monitor to be deployed. (See step 1)

Part 1: Battery Part 2: Connection Part 3: Send transmission

Part 2: Connection

If you see any light sequence other than the above, please contact the Tank Utility Support Team

Check out our video to get started with quick instructions and installation tips here:

You must have a WiFi connection at your tank site to use Tank Utility WiFi Tank Monitor.

How can I improve my WiFi signal strength at my tank?

Do not install the monitor inside the dome of your tank. These monitors are designed to withstand the elements.

Move your router to a window near your tank monitor.

Use an extender or repeater - if this has a different SSID as your initial router, you'll have to go through the installation procedure again using the new SSID.

Turn the enclosure to have the side with the label facing the router.

If your tank is buried underground, install your monitor on a post so that snow does not impede the WiFi signal.

Getting your monitoring solution up and running just got much simpler with the Tank Utility and ADDs BiDirectional Sync. Follow the instructions outlined in this document setting up your new monitored accounts.

Important note: The instructions below are only for monitors that need to be integrated in Tank Utility. If a monitor is already configured and integrated, you do not have to do anything to receive the benefits of the bi-directional integration.

Minimum ADDs system requirements:

ADDS 17 and above

Smart Connect Version

1. You will want to go to the account in ADDs and change the delivery status to “Monitored”

2. From ADDs the Account Number and Tank Number

Both of these together are the Account ID

3. Open Your Tank Utility Portal

4. Go the individual device that just got installed at that account you are referencing from ADDs

5. Open the Configuration Tab

Input the Account ID and Tank ID from ADDs

6. Click on the IMPORT button

7. Confirm that the Customer Information is correct

8. You will then see the customer, tank and notes fields fill in from ADDs

9. Click on Save

Fields that are not ported over that you will need to manually set are:

Tank Orientation

This is important because incorrect tank orientation can lead to incorrect tank level readings

Usage Type

This will allow for optimal analytics and organization

Go to our Individual Device Setup to find out more information to finalize your individual accounts setup.

Example:

Utilizing Filtering to View Your Devices

[What]

Each member on your team has the ability to customize their view of your monitored tanks. This is important to be able to understand your active, or inactive inventory, dive into specific consumption types for that have an active monitor, or organize these accounts by groups.

[Why]

With better organization you can strategize your deployment, a deeper understanding on which accounts need fills based on usage type, or add in monitored accounts onto a driver’s route.

[How]

Show only active devices

Allows your team to see which devices that you have available for deployment, which devices are already active in the field, or which devices are turned off.

Consumption Type

Being able to organize your devices by a specific consumption type will allow you to have a high level view on your different types of accounts. Upon deployment, you should denote the accounts various consumption types. [include link to Single Device Setup] Using this view will allow you to strategize fills based on the usage type of your customers.

Groups:

Groups allow you to organize your monitors in different ways, whether it be devices that are on a certain delivery route, or different types of deliveries your customers take.

These get input into Zendesk

Labels: filter, viewing, organization, active, inactive, consumption, groups

Getting your monitoring solution up and running just got much simpler with the Tank Utility and Cargas BiDirectional Sync. Follow the instructions outlined in this document setting up your new monitored accounts.

Important note: The instructions below are only for monitors that need to be integrated in Tank Utility. If a monitor is already configured and integrated, you do not have to do anything to receive the benefits of the bi-directional integration.

1. You will want to go to the account in Cargas and change the delivery status to “Monitored”

2. From Cargas the Account Number and Tank Number

Both of these together are the Account ID

3. Open Your Tank Utility Portal

4. Go the individual device that just got installed at that account you are referencing from Cargas

5. Open the Configuration Tab

Input the Account ID and Tank ID from Cargas

Individual Device Setup

6. Click on the IMPORT button

7. Confirm that the Customer Information is correct

8. You will then see the customer, tank and notes fields fill in from Cargas

9. Click on Save

Fields that are not ported over that you will need to manually set are:

Tank Orientation

This is important because incorrect tank orientation can lead to incorrect tank level readings

Usage Type

This will allow for optimal analytics and organization

Go to our to find out more information to finalize your individual accounts setup.

Example:

Utilizing Filtering to View Your Devices

[What]

Each member on your team has the ability to customize their view of your monitored tanks. This is important to be able to understand your active, or inactive inventory, dive into specific consumption types for that have an active monitor, or organize these accounts by groups.

[Why]

With better organization you can strategize your deployment, a deeper understanding on which accounts need fills based on usage type, or add in monitored accounts onto a driver’s route.

[How]

Show only active devices

Allows your team to see which devices that you have available for deployment, which devices are already active in the field, or which devices are turned off.

Consumption Type

Being able to organize your devices by a specific consumption type will allow you to have a high level view on your different types of accounts. Upon deployment, you should denote the accounts various consumption types. [include link to Single Device Setup] Using this view will allow you to strategize fills based on the usage type of your customers.

Groups:

Groups allow you to organize your monitors in different ways, whether it be devices that are on a certain delivery route, or different types of deliveries your customers take.

These get input into Zendesk

Labels: filter, viewing, organization, active, inactive, consumption, groups

There’s a lot of powerful information in your Device List that will allow you to make important operational decisions. By displaying the information that is important to your day to day operation, you can start strategic planning for your monitored accounts.

Get the relevant data that you need at a glance in your device list. You can get this, through the organization of your view with sorting, filters or columns.

Sorting

You can sort your Devices page by the columns that you have selected.

Log into the supplier portal

Go to the Devicestab

Click on the field you would like to sort by

Important Note: There are some columns that do not support the sort function

Columns

If you do not see the information that you’re looking for with your accounts, you can add or remove the columns of data This allows you to change your own view about the device information you would like to see.

Customer Name -Customer name, or Account Name

Tank Name- If you have multiple tanks on at a location, you can label them separately

Address- Where the tank is physically located, we use GoogleAPI for the addresses to populate. You can still add an address in that field even if it does not fully populate, it could just mean that it has not been logged by Google’s API yet.

Long Device ID -26 character ID unique to the device

Device ID -Eight character ID unique to the device

Account ID- The Account Number, or ID that you have given for your customer

Last Reading Date- Last time the monitor sent a transmission

Deployment Date - Date the monitor took its first transmission

Tank Level- The percentage of propane, or fuel that is left in the tank

Gallons - The current amount of fuel in the tank

Ullage- Number of gallons of fuel that could be delivered to the tank, this is based on filling the tank to 80\%

Fuel Type- You can monitor both propane and oil tanks, this will allow you to see which

Capacity- The total water capacity of the tank

Orientation - Horizontal, or Vertical

Status- Shipped, Deployed, Sleep

Group - Segment your fleet with groups, this will allow you to sort and filter these devices.

Connection Type - Verizon Cell, or WiFi

Carrier- Which cell provider we are using

Platform- CDMA, LTE, or WiFi

Product Name- The name of the product installed

Software Revision- The current software version running on your Tank Utility Monitor

Notes- If you input data about a specific device, or location

30 Day Sparkline- What the tank level trend has been for the last 30 days

Average Usage (gal)- Average daily consumption in gallons

Average Usage (\%) - Average daily consumption in percentage

Estimated Fill Date- Based on the average usage calculate when to go and perform a fill

Usage Type -The different ways that your customer uses their propane

Battery- Shows you the battery indicator for the monitor

Back Office- See when the last Sync, or FTP file was created for an individual monitor

Filters

Show only active devices

Checking this box will hide, or show all monitors that are inactive in your portal

Usage Type

When you deploy a monitor, you can denote what your customer uses their fuel for. You can use this to filter by usage type. This is a quick way to evaluate different types of usage.

Groups

Groups allow you to organize your monitors in different ways, whether it be devices that are on a certain delivery route, or different types of deliveries your customers take.

Once you have completed the initial set up of your Tank Utility Monitor, you can then view the tank level of your propane tank.

The app will update data once every 24 hours.

Install the Tank Utility Monitoring App for iOS or Android, or access via web browser

Create your Tank Utility Log In

Log into the App after you register

Type in your monitors eight character device ID

Add in important Device Details

Name

Address

Add in Tank Details and Capacity

TIP! If this information is not put in correctly, this can result in an incorrect tank level reading

Choose how you use propane on a daily basis

Add your fuel providers name

Click on FINISH SETUP. You will then see your monitor and tank information displayed in the Tank Utility Monitoring App.

Use the ALERTS tab in the Tank Utility Monitoring App to set email alerts for your tank once it goes below a certain level.

batteries might have depleted

Common Uses for Alerting

Tank Level Alerting

This alert is for when your tank drops below 20\%, or whichever trigger percentage you have chosen. Once you receive this alert, make sure that you don't forget to call your fuel provider to schedule a fill up.

Offline Alerting

If your device stops sending data after 72 hours, you will be notified that your device is offline. You will receive one alert at 72 hours and one alert 7 days after the monitor has gone offline. Reasons for your device to have gone offline: wireless credentials could have changed, or .

1. An android smartphone/tablet or an iPhone/iPad.

You'll also need access to the App Store or Google Play Store so that you can download our Setup app and our Monitoring app.

2. A WiFi signal at your tank

If you don't have a signal at your tank location we recommend placing your router in a window facing your tank or using a WiFi extender. Check out our connectivity tips.

The cable that connects the gauge face to the monitor body is 6ft long - the monitor is designed to be mounted at your tank location.

Shopify page

3. A propane tank equipped with anR3D dial

A Remote Ready (R3D) dial has a slot to hold a sensor. If you don't have a compatible dial, we can provide you with a dial replacement.

WARNING: We recommend that fuel distributors or technicians replace dials, as there is risk of harm if the tank is depressurized unintentionally.Please email [email protected] if you need help contacting your supplier.

You can purchase a dial here: Dial Replacement Purchase

To purchase one of our monitors, visit our .

Our monitors can have a +/- 4\% difference between the dial and the sensor read out. If you experience a greater discrepancy, it could be one of the following issues:

Check Tank Orientation

Our default setting for calculating tank level assumes a horizontal tank. Do you have a vertical tank? If so, please change the setting for that device by using the wrench buttonin your app. If your tank orientation or gauge face does not match the orientation set in your app, you'll see a difference of 3\% at mid values to 15\% at the highest and lowest values.

Incorrect Dial Installation

If you have an incorrect dial type installed on your tank, it will cause a large discrepancy.

If you are unsure of what the dial is installed, please reach out to our support team with the following:

Photo of the installation

Your tank orientation

0\%

The cable that connects the sensor to the monitor enclosure is likely severed. Has your lawn been mowed recently or do you have animals grazing on your property?

48\% to 53\%

If you have a monitor that is consistently reading between 48\% through 53\% then it indicates that your reading was taken while the sensor was not properly attached to the gauge face. Make sure the sensor is fitted snugly into your gauge face and reset your monitor.

Erratic readings

If you have a monitor that has inconsistent tank level readings, you'll want to check the following:

Sensor and dial connection is secure. You can remove the sensor from the dial and then reseat, you will hear a small "click" sound.

Debris is caught between sensor and dial.

You will want to remove the sensor and dial

Clean off the sensor and the dial

Reattach the sensor to the dial

Sensor damage

If you tried all of these, please feel free to contact us.

The Tank Utility monitor is waterproof and rated for -40 degrees Fahrenheit and Celsius. We've designed it to withstand snowy winters, so don't worry about leaving it exposed to the elements.

Unfortunately, snow cover does impede signal strength. Please refer to the Mounting Your Monitor article for tips on how to avoid snow cover.

This view is where you are able to view the monitors that you have as part of your Tank Utility Monitoring Solution. There’s a lot of great information here that will allow you and your team to understand what is going on with your monitored accounts.

When you first log into your Ops Portal, the Device tab is the first one you see.

Devices List

Displays all monitors that are assigned to your account. There are lots of great ways to view this information depending on your specific needs

Preset sorting options

Low Tank - Sorts tank level in ascending order. This will let you plan which tanks will soon need a fill.

Old Readings - Sorts monitors with the oldest tank readings. This will allow you to identify which devices are offline.

To best organize this view, you will want to look at this article [link to organizing your devices page]

Buy More

Allows you to order more monitors directly through the Ops Portal

Download Button

Download a .CSV file of your devices view

The data will be included is what columns you have decided to show

Search Button

Search through your full device list with different criteria during the device setup

Proper installation of your sensor is important to the accuracy of your tank level.

The black sensor on the monitor slides into the slot on the dial, and clicks into place. You will want to make sure that the sensor sits flush in the dial. If you are seeing Inconsistent Readings, it could be due to a poor installation of your sensor to the dial.

Underground Tank Sensor Installation.

If you have an underground tank and the fill valve is blocking the attachment of the sensor, as shown in the photo below, we advise that call your propane supplier to remove the dial.

Your fuel provider will need toattach the sensor while the dial is removed from tank, and re-attach your dial. Please reference this article for removing the dial for an

https://shop.tankutility.com/products/dial-replacement?variant=38026415364 If you need to order Remote Ready Dials, please use the link below to purchase:

WARNING: Only fuel providers should replace dials as there can be a risk of tank depressurization.

If you don't have a remote-ready dial you should contact your propane supplier to have your dial replaced. If your supplier does not have the proper dials in stock, Tank Utility can provide you with a replacement dial.

Order a dial here, along with your monitor purchase: Dial Replacement Order

You'll need to give us the following information:

The orientation of your tank: Vertical vs. Horizontal and Underground vs. Above ground

A photo of your existing dial. Make sure the little words printed on the face are clearly readable in the photo!

Your order number, if you've already placed an order.

Email us this information here. We'll ship a dial replacement to you along with your monitor order.

Get in touch with your propane provider to swap the dial:

Even if Tank Utility provides you with a replacement dial, you'll still need to call your supplier to have them install the dial within the gauge. It's a safety hazard for you to do it yourself. Tell your supplier that they only need to replace the dial:Only the two small screws need to come off.They can do this without de-pressurizing the tank. The gauge, which is inside the tank, does not need to be replaced.

If there is an in-field requirement, a couple hours of notice would be best so that we can make sure we areavailable.

Direct Phone Support:(508) 948-3501

Text:(508) 576-5861

email: [email protected]

The install videos

Cellular: https://www.youtube.com/watch?v=N7Ng06Z-asg

WiFi: https://www.youtube.com/watch?v=Nnsv0EPPs_4

For some best practices, check out: Monitor Installation Checklist

Tank Utility Cellular Tank Level Monitor

Model:AS0034 ph8023938265

Device uses approved radio: ELS31-V

FCC ID: QIPELS31-V

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interferences, and (2) this device must accept any interference received, including interference that may create undesirable operation.

Tank Utility

WiFi Tank Level Monitor

Model: TLMW2

Device uses approved radio FCC: ESPWROOM02

FCC ID: 2AC7Z -ESPWROOM02

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interferences, and (2) this device must accept any interference received, including interference that may create undesirable operation.

Tank Utility

Forgot your password, no problem. You can reset it yourself right within the Ops Portal.

Here is how to reset it:

Go to your portal.tankutility.com

Click on "Reset Password"

Type in your email address

Click RESET

You will receive an email with a link to create a new password.

Get in touch if you have any technical support questions.

Email directly to [email protected]

Phone (508) 948 3501

Text (508) 576 5861

Click on the CHAT button on the website

All of these methods will directly get routed to our Support Team here at Tank Utility as we ensure a prompt response time, it is most effective to use these methods.

Installation of Your Tank Utility

The cable that connects the sensor with the monitor enclosure is ~6 feet long. The enclosure has a magnet and is intended to be mounted on your propane tank with the magnet at the top corner. We suggest leaving a drip loop in the cable.

Best Practices for Installation:

checklist

Drip Loop Example:

Mounting the monitor with a drip loop will allow the water to wick away from the device.

Below Ground Tank:

If you have a below ground tank, you may want to consider installing the monitor on a post, as the metal dome can impact signal strength. Here's an example from one of our customers:

If you want to learn more about installation best practices, make sure to look at our !

The Tank Utility monitor uses a WiFi chip to access the internet. Since the chip is enclosed within the monitor, it allows the Tank Utility to be intrinsically safe, as well as waterproof.

If you're worried about your monitor accessing WiFi, please read our WiFi connectivity tips.

We haven't yet set up this functionality, but if you want to connect your Tank Utility to your smart monitoring platform, we've opened up the API for you to do so.

API documentation

If you have received an offline notification for your Tank Utility Monitor, here are some quick troubleshooting steps to get it back online.

Attempt to prompt a reading from the monitor.

To prompt for a reading, hold the activation magnet on the activation pad for ~3 seconds

If the monitor displays a red LED under the battery:

This means that there is no power left in the battery to send a transmission. You will need to perform a battery replacement.

If it still continues to be unresponsive, or displays unusual light sequences, please contact us.

If the monitor displays a center red LED after prompting a reading:

This center red LED means that the device is unable to connect where the monitor is located.

Check the Wi-Fi credentials (SSID and password) to make sure you typed them correctly.

Make sure you’re in range of your Wi-Fi network. If your phone or computer has a poor connection at your tank, try temporarily moving the device closer to your Wi-Fi access point to confirm the issue. A WiFi extender may resolve this issue.

Check your router settings.

Make sure you have the required operating system on your mobile device.

The Tank Utility Setup App for Android 9 currently is not working properly, we recommend using a different mobile device to perform the setup, or troubleshooting.

You can test if your router is causing the issues by creating a WiFi hotspot with your phone and connecting your monitor to that network. Or you can try to configure your monitor on a friend’s WiFi network.

If any of your network information has changed, you will want to make sure to have the Tank Utility Setup App installed: iOS, or Android, and go through the setup process again. Your information will not be deleted as the data is tied to your monitor's 8 character device ID.

If the issue persists and you are unable to reconnect your unit to your wireless settings please feel free to contact us.

Interested in monitoring your Fuel Oil tank?

We would recommend you reach out to your fuel provider to find out if they can install a remote ready, or R3D float gauge for your oil tank. If you have any other additional questions, please reach out to our team here.

If you forgot your password for your Tank Utility App, here is how to reset it:

Go to your Tank Utility App, or app.tankutility.com

Click on "Forgot Your Password? Click Here!"

Type in your email address

Click RESET

You will receive an email with a link to create a new password.

Tank Utility provides a 2 year limited warranty. The terms are listed below:

Tank Utility

Limited Warranty

THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE

Tank Utility, Inc. (“Tank Utility”), PO Box121134, Boston, Massachusetts USA, warrants to the owner of the enclosed product that the product contained in this box (“Product”) will be free from defects in materials and workmanship for a period of two (2) years from the date of delivery following the original retail purchase (the “Warranty Period”). If the Product fails to conform to this Limited Warranty during the Warranty Period, Tank Utility will, at its sole discretion, either (a) repair or replace any defective Product or component; or (b) accept the return of the Product and refund the money actually paid by the original purchaser for the Product. Repair or replacement may be made with a new or refurbished product or components, at Tank Utility's sole discretion. If the Product or a component incorporated within it is no longer available, Tank Utility may, at Tank Utility's sole discretion, replace the Product with a similar product of similar function. This is your sole and exclusive remedy for breach of this Limited Warranty. Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of (a) ninety (90) days from the date of delivery of the repaired Product or replacement Product, or (b) the remaining Warranty Period. This Limited Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer.

TOTAL SATISFACTION RETURN POLICY

If you are the original purchaser of the Product and you are not satisfied with this Product for any reason, you may return it in its original condition within thirty (30) days of the original purchase and receive a full refund.

WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY

Before making a claim under this Limited Warranty, the owner of the Product must (a) notify Tank Utility of the intention to claim by visiting tankutility.com/support during the Warranty Period and providing a description of the alleged failure, and (b) comply with Tank Utility's return shipping instructions. Tank Utility will have no warranty obligations with respect to a returned Product if it determines, in its reasonable discretion after examination of the returned Product, that the Product is an Ineligible Product (defined below).

WHAT THIS LIMITED WARRANTY DOES NOT COVER

This Limited Warranty does not cover the following (collectively “Ineligible Products”): Products marked as “sample” or “Not for Sale”, or sold “AS IS”; or Products that have been subject to: (a) modifications, alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation, testing, or use not in accordance with instructions provided by Tank Utility; (c) abuse or misuse of the Product; (d) breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or (e) Acts of God, including but not limited to lightning, flood, tornado, earthquake, or hurricane. This Limited Warranty does not cover consumable parts, including batteries, unless damage is due to defects in materials or workmanship of the Product, or software (even if such consumable parts or software are packaged or sold with the product). Tank Utility recommends that you use only authorized service providers for maintenance or repair. Unauthorized use of the Product or software can impair the Product’s performance and may invalidate this Limited Warranty.

DISCLAIMER OF WARRANTIES

EXCEPT AS STATED ABOVE IN THIS LIMITED WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TANK UTILITY DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TANK UTILITY ALSO LIMITS THE DURATION OF ANY APPLICABLE IMPLIED WARRANTIES OR CONDITIONS TO THE DURATION OF THIS LIMITED WARRANTY.

LIMITATION OF DAMAGES

IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL TANK UTILITY BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING FROM OR RELATING TO THIS LIMITED WARRANTY OR THE PRODUCT, AND TANK UTILITY'S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY OR THE PRODUCT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER.

LIMITATION OF LIABILITY

THE TANK UTILITY ONLINE SERVICES (“SERVICES”) PROVIDE YOU INFORMATION (“PRODUCT INFORMATION”) REGARDING YOUR TANK UTILITYPRODUCTS OR OTHER PERIPHERALS CONNECTED TO YOUR PRODUCTS (“PRODUCT PERIPHERALS”). THE TYPE OF PRODUCT PERIPHERALS THAT MAY BE CONNECTED TO YOUR PRODUCT MAY CHANGE FROM TIME TO TIME. WITHOUT LIMITING THE GENERALITY OF THE DISCLAIMERS ABOVE, ALL PRODUCT INFORMATION IS PROVIDED FOR YOUR CONVENIENCE,“AS IS”, AND “AS AVAILABLE”. TANK UTILITY DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT PRODUCT INFORMATION WILL BE AVAILABLE, ACCURATE, OR RELIABLE OR THAT PRODUCT INFORMATION OR USE OF THE SERVICES OR PRODUCT WILL PROVIDE SAFETY IN YOUR HOME. YOU USE ALL PRODUCT INFORMATION, THE SERVICES, AND THE PRODUCT AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR (AND TANK UTILITY DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES, INCLUDING TO YOUR WIRING, FIXTURES, ELECTRICTY, HOME, PRODUCT, PRODUCT PERIPHERALS, COMPUTER, MOBILE DEVICE, AND ALL OTHER ITEMS AND PETS IN YOUR HOME, RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION, SERVICES, OR PRODUCT. PRODUCT INFORMATION PROVIDED BY THE SERVICES IS NOT INTENDED AS A SUBSTITUTE FOR DIRECT MEANS OF OBTAINING THE INFORMATION. FOR EXAMPLE, A NOTIFICATION PROVIDED THROUGH THE SERVICE IS NOT INTENDED AS A SUBSTITUTE FOR AUDIBLE AND VISIBLE INDICATIONS IN THE HOME AND ON THE PRODUCT, NOR FOR A THIRD PARTY MONITORING SERVICE THAT MONITORS ALARM STATE.

YOUR RIGHTS AND THIS LIMITED WARRANTY

This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province, or jurisdiction. Likewise, some of the limitations in this Limited Warranty may not apply in certain states, provinces or jurisdictions. The terms of this Limited Warranty will apply to the extent permitted by applicable law. For a full description of your legal rights you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisory service.

What type of WiFi does Tank Utility use?

Our WiFi monitor communicates on802.11b/g/n Wi-Fi, in the 2.4 GHz spectrum.

My WiFi router has a hidden SSID

You can type in your SSID manually in the Setup App. If your monitor does not connect properly, it could be that the SSID information was put in incorrectly. Go back through the Setup App and re-enter your SSID credentials.

I use MAC address filtering, where can I find my monitor's MAC address?

Your monitor has a unique address that follows one of the following patterns:

6c:0b:84:XX:XX:XX

E0:4F:43:05:XX:XX

If you'd like to know the exact address, please contact us and we can find it for you.

How to install your Tank Utility WiFi Tank Monitor to your home network:

Connect your TU to the setup app

Make sure your unit is in setup mode: hold the activation magnet to the activation pad until the center LED flashes purple, then let go.

Open the setup app on your smartphone or tablet. Make sure your mobile device can access WiFi. Follow the directions in the app.

If you're using an iOS device, make sure that you choose the Tank-XXXX network and return to your setup app. When you setup app then prompts you to choose a network - select your home WiFi network.

Connecting the TU to your WiFi access point

If your Tank Utility displays a center red LED this means the monitor did not successfully send a reading.

These are possible errors that may have occurred:

Your SSID and password were entered incorrectly. Check for typos!

Your router may have MAC filtering, or may limit the number of IP addresses that use the router at one time. Check for security settings like this on your router. If you need your MAC address, please contact us.

You may have a firewall that is blocking the tankutility.com domain or particle.io domain (that's the site that hosts our firmware).

Your router may have WEP security encryption. Please change this to WPA2 for best results.

If in the final steps in the Tank Utility Setup App the icon spins and does not confirm a connection, this means that the settings are not put in correctly, or you are too far from your wireless network.

You can test if your router is causing the issues by creating a WiFi hotspot with your phone and connecting your monitor to that network. Or you can try to configure your monitor on a friend's WiFi network.

Check out our installation videos:

Cellular: https://www.youtube.com/watch?v=N7Ng06Z-asg

WiFi: https://www.youtube.com/watch?v=Nnsv0EPPs_4

Underground tanks can have an obstruction in the way. With these kinds of installations we would advise that you contact your fuel provider to assist with the sensor install.

Some underground tanks have a valve in the way of the slot on the R3D dial, soyou will need to remove your dial, attach your monitor's sensor to the dial, and then add the dial back to the tank gauge. Before removing your dial, make sure to note the way the dial was installed along with the tank level.

DO NOT loosen the 4 large bolts at the corners of the gauge head

Remove the dial from your tank, by taking out only the 2 small screws.

2.Slide the sensor on the monitor (the little black piece at the end of the cable that looks like a boot) into the dial.

3. Attach the dial (with sensor attached) to the tank with the 2 small screws. Make sure it's in the same orientation as it was previously.

Understand how you are using your propane on a day to day basis.

After the first initial set up of your monitor, please allow up to 3 days of consistent reporting before seeing your usage report.

To make your usage reports more meaningful, please fill in the orientation of your tank, as well as the capacity, in the Tank Utility App.

In this report you will see:

Total gallons used over a 24 hour period

Average daily temperature

If you are looking for a more comprehensive look at your monitor's data, you can use the API to download daily readings.

Why do I need to designate the orientation of my tank?

Because of the different geometries of the tanks, there are different calculations used in our server for different types of tanks. Assigning your tank orientation gives you accurate tank level data.How do I know if my underground tank is horizontal or vertical?

If your tank is underground it is most likely horizontal. You can double check by looking at your gauge face - there should be some small writing indicating the type of tank the face is meant for.

If you have received an offline notification for your Tank Utility Monitor, here are some quick troubleshooting steps to get it back online.

Attempt to prompt a reading from the monitor.

To prompt for a reading, hold the activation magnet on the activation pad for ~3 seconds

If the monitor displays a red LED under the battery:

This means that there is no power left in the battery to send a transmission. You will need to perform a battery replacement.

If it still continues to be unresponsive, or displays unusual light sequences, please contact us.

If the monitor displays a center red LED after prompting a reading:

This center red LED means that the device is unable to connect where the monitor is located.

Reposition the monitor on the tank and prompt for a reading

Make sure that the monitor is mounted on the exterior of the tank dome.

If this is a below ground tank, we would recommend mounting this on the exterior of the tank dome either on the top of the dome, or on a post directly above the tank dome.

If the monitor is responsive is unable reconnect at the site, we would advise relocating the monitor to a different location.

If the issue persists and you are unable to reconnect your monitor please feel free to contact us.

Go further with your tank monitoring solution and understand where you have opportunities for change. This tool willcompute and push reports to your team on drop sizes, operating efficiency and missed savings per tank and compare it historically to past performance. It will enable you to continuously make better decisions that drive higher margins in your day to day business.

By going through each of the tabs in the Efficiency Dashboard, you and your team can gain different insights about the efficiency of your monitored tanks.

Trend

This is a high level overview of your accounts efficiency:

Number of deliveries

Average drop size

Number of avoided deliveries

Average operational gains

Accounts

Shows all active devices on your account and gives your efficiency data on a granular level. Data from these accounts determines what you see in your Trends view.

Most Efficient - Sorts accounts that have higher than average drop sizes

Least Efficient - Sorts accounts that have lower than average drop sizes

Most Avoided - Sorts number of deliveries that were avoided. This number is less than the number of deliveries detected

Savings Missed - Sorts accounts that savings were detected, but missed

Ranking

Compare yourself against the competitors in your area.

If you want to know how to improve your ranking, go back and dig into the Accounts view, you can leverage accounts where you are Least Efficient and where the savings were missed. If you want to spend time on this, please get in contact with us

Increase customer engagement by encouraging your customers to use the Tank Utility Monitoring app to access their tank level. This is a great tool for your will call customers who are often calling to check when their next fills are scheduled.

It’s easy to invite your customers to view their Tank Utility monitor that you installed onto their tank by using the Consumers tab.

To invite a customer to the Tank Utility App:

Go to the CONSUMERS tab in the Ops Portal

Go to the “ADD A USER” button and click on it

Type in the customer email

Type or Search for the device ID

Once it populates then you can proceed to the next screen

You will see a confirmation screen

Select INVITE

Email will be sent to the customer to finish the setup process

This is what your customers will see after you have sent them an invitation:

This is what they see if they have NOT created an account in the Tank Utility App

This will prompt the customer to login and setup their account in the Tank Utility App.

This is what they see if they HAVE created an account in the Tank Utility App

If they have already created an account in the Tank Utility app, this will automatically add the device right into their account.

After enabling your Alerts, there are different ways to implement your alerts. This can be dependent on the size of your team, internal goals and how you will overall use tank monitors in your day to day.

These are some best day to day practices for you and your team to utilize:

Who needs which alerts

Defaults and when to use them

Bulk Alerting

Unusual usage accounts

Text Alerts

Who needs which alerts?

Whether you’re a small, or large team; there are different alerts that not everyone on your team needs to receive. By identifying who on your team needs to receive Tank Level, Offline or Issues, it will ensure that the right people are seeing tank information.

Tank level alerts should be received by those on your team who plan deliveries, or routes.

Offline and Issues should go out to those who are responsible for the maintenance of your tank monitoring solution; they could be drivers, or service technicians as they will be able to take action on these accounts.

Defaults in Bulk Alerting

users

By enabling these default settings, you will minimize needing to go back and make edits to individual devices and making sure your team gets the relevant information for the overall portfolio.

Prior to deployment go through and set up default alerting. If there is a team member missing from your list of default users, you can invite them to your Ops Portal. By doing this prior to deployment, these alerts will be applied to the tank monitor once it sends the first successful reading during installation. If you apply alerts after installation, these do not get applied automatically, you will need to wait until the monitor sends its next scheduled reading before it will update the changes.

Default Values:

If you and your team have your own internal metrics on when to go fill, this is where you should set your Warning and Critical tank percentages.

Bulk Alerting

Spend less time going through and individually editing alerts. Being able to update specific accounts, or all your accounts, going through this tool will allow you to quickly make these changes.

Unusual Usage Accounts

For those unpredictable usage accounts are tough to plan for, use an increased reporting frequency and alerts. Low Tank Level alerts are sent when the monitor wakes up and takes a reading; if the tank level is below the threshold percentage that you set, that is when it will send an email notification.

Changing the reporting frequency will increase the times per day the monitor wakes up and takes a reading. This means that by increasing the frequency, it will increase the frequency that you can receive low tank level alerts.

Important note: If you change the reporting frequency, it will impact the battery life of the monitor and will require earlier maintenance than initially advertised.

Text Alerts

There will be times where those you have identified needing to receive low tank level alerts will not be checking their email. Text alerts are the best option for those responsible for specific accounts that need

You will need to invite these with their cell phone numbers as email addresses. This will vary depending on the cell carrier.

Verizon - ten digit cell number @vtext.com

AT&T - ten digit cell number @txt.att.net

Sprint - ten digit cell number @messaging.sprintpcs.com

T-Mobile - ten digit cell number @tmomail.net

You can see this information in the Maps feature by properly inputting the correct physical address of a device during your Individual Device Setup. Once that information is put in, you will be able to view the devices on a map.

Build in your monitored accounts to your existing routes by using this tool. You can filter your accounts by tank level and know where your accounts have low tanks and which accounts can wait for a fill.

To enable, or disable these filters:

Go to the View button in the top right hand corner

Go to the Tank Level, or Map Options to change the view you are looking at

Set up alerts and don’t miss a beat with your monitored accounts.

Enabling alerts will give you the most up to date information on your tank monitors. There are different types of alerts that will allow you to understand what is going on with these accounts.

Types of Alerts:

Threshold: When the tank level falls below the threshold you have determined, you will be sent an email notification. Choose different tank levels for Warning and Critical.

Offline: A daily report will be sent which will include monitors after 72 hours of no reading. This will include monitors that are offline 72 hours and beyond. If you have put the monitor to sleep, it will not show up on this report.

Issues : A weekly report that will be sent of monitors that have Missing Config Information, Device Issues and Maintenance.

How to set Alert Defaults:

When you set up a monitor the default alerting settings will be applied to that monitor. You can edit the default alerting settings in the Bulk Alerting tab.

Best Practice - Set up default alerting prior to doing large deployments. This will apply the alerts and the ers you want associated once the monitor takes its first reading.

Go to Bulk Alerting on left sidebar

Then go to DEFAULTS

Set your Warning and Critical thresholds

Subscribe users to Tank Level, Offline and Issues alerts

Implementing Alerts in Your Day to Day

How to set up Bulk Alerts in the portal

Log in to your portal

Go to Bulk Alertingon the left sidebar

Select the monitors you want to enable

Go to EDITin the top right hand corner of the window

A small pop-up window will appear

Choose subscribers

Adjust threshold

Click on NEXT in the bottom right hand corner of the window

How to set up Alerts for individual devices:

Log in to your portal

Go to the monitor in the on the Devices view

Go to ALERTS tab

Edit your Warning and Critical Threshold as desired and hit save

Add subscribers on the right hand side

To best utilize alerts in your day to day and understand when to use the available options, you will want to look at.

Giving access to your team for the Ops Portal is quick and easy!

How to Invite New Users:

Login to the portal

Go to CONFIG on left side

Contact us

Go to INVITE at top of page

Click on the (+) in the top right hand corner of the page

Type in the email address you would like to send an invite to

You can add cellphone numbers as users as well. Below is how to configure the cellphone number into an email for different carriers:

Verizon - ten digit cell number @vtext.com

AT&T - ten digit cell number @txt.att.net

Sprint - ten digit cell number @messaging.sprintpcs.com

T-Mobile - ten digit cell number @tmomail.net

How to Remove Old Users:

with the users that need to be removed

If you need to manipulate multiple data points for your accounts, you can download a .csv file that can be opened in Excel, or GoogleSheets.

Here's how:

Go to DEVICES

You should add columns, or filters to choose choose which device data will be included, or excluded from the download.

Click the download button

This will download a .CSV file that you can open in Excel or GoogleSheets

If you have received an offline notification for your Tank Utility Monitor, here are some quick troubleshooting steps to get it back online.

3rd Generation - Try prompting a reading by placing the magnet to the activation pad. Does it light up?

If the monitor displays a red LED under the battery:

This means that there is no power left in the battery to send a transmission. Attempt replacing the batteries with 4 AA Energizer Lithium batteries and prompt a reading.

If it still continues to be unresponsive, please contact us.

If the monitor displays a center red LED after prompting a reading:

This center red LED means that the device is unable to connect where the monitor is located.

Check your Wi-Fi credentials (SSID and password) to make sure you typed them correctly.

Make sure you’re in range of your Wi-Fi network. If your phone or computer has a poor connection at your tank, try temporarily moving the device closer to your Wi-Fi access point to confirm the issue. A WiFi extender may resolve this issue.

Check your router settings.

Make sure you have the required operating system on your mobile device.

The Tank Utility Setup App for Android 9 currently is not working properly, we recommend using a different mobile device to perform the setup, or troubleshooting.

You can test if your router is causing the issues by creating a WiFi hotspot with your phone and connecting your monitor to that network. Or you can try to configure your monitor on a friend’s WiFi network.

If any of your network information has changed, you will want to make sure to have the Tank Utility Setup App installed: iOS, or Android, and go through the setup process again. Your information will not be deleted as the data is tied to your monitor's 8 character device ID.

If the issue persists and you are unable to reconnect your unit to your wireless settings please feel free to contact us.

2nd Generation -Try double pressing the button. Does the LED light up? Does the monitor beep?

If the monitor beeps:

A beep indicates that the monitor cannot send a reading. This is likely because it cannot connect to a WiFi signal.

Did you recently change your WiFi password? You'll need to go through the setup process again.

Have there been any big changes at your location that could affect WiFi signal? Heavy snowfall, a large truck parked between your house and your tank? Bring your monitor close to your router and double-press the button. If a reading is sent successfully, your WiFi signal is poor at your tank.

Here are tips to increase your connectivity.

If the LED blinks:

The LED on the button will flash while attempting to send a reading. Check your app to be sure that a reading went through. This could take up to 5 minutes at most. Can't see the reading in your app? Try using the web app or submit a bug report.

If your monitor sent a reading when you pressed the button but hadn't been sending readings regularly, you may be just barely within WiFi range at your tank site - If you get in touch with us, we can check your signal strength. Here are tips to increase your connectivity.

If there are no beeps and the LED does not flash:

Try going through the setup process again: Installation instructions

If setup doesn't work, it's likely that your monitor is not getting power. Try replacing the batteries with AA Energizer Lithium batteires.

We've been working on improving our battery alerting system and we're sorry if you didn't receive an alert email. If this occurred shortly after you purchased your device, please contact us.

There are various light sequences that are on the Tank Utility monitor that help indicate what you are seeing at stage of your monitor setup. Here is what to expect with the LED display and what the descriptions of the light sequences.

You will need to make sure that prior to the installation of your Tank Utility WiFi monitor that you have the Tank Utility Setup App: iOS, or Android, installed on your mobile device.

During wifi installation, you will be prompted within the Tank Utility Setup App to turn on the monitor, when you do you will see the following LEDs:

Tank Utility Support Team

If there is an unsuccessful transmission:

If the monitor gives you this LED feedback, we would recommend that you reposition this monitor on the tank and retry the setup. If you are continuously seeing this LED feedback, you will want to look at [insert link for Wifi Troubleshooting/Setup]

If you prompt your monitor for a reading and see the following LED feedback, it indicates the battery has depleted.

For instructions on how to replace your monitors batteries.

If you see any other sequences other than the ones outlined above, please get in contact with our and they will be able to provide you with any necessary next steps.

Make sure that your home wireless network is compatible prior to installation to ensure that the Tank Utility WiFi Tank Monitor will connect properly.

Wireless Router Settings:

The device works best with a traditional home network: simple networks with WPA/WPA2 (or unsecured), with a single router from a reputable company (Apple, Netgear, Linksys, D-Link, etc.) without any fancy settings. The more your network diverges from the norm, the more likely you are to encounter issues.

The following types of networks commonly cause problems:

5GHz networks. The WiFi module uses 2.4Ghz 802.11b/g/n networks, and cannot use the 5Ghz bandwidth.

Networks using WEP security. Problems with this type of security are rare, but the easiest solution is to change your network’s security type to WPA or WPA2.

Networks with “captive portal” security and complex networks. A captive portal is the little website that comes up to ask you to sign in to a network or sign an agreement, like at a Starbucks. The Tank Utility monitor can’t navigate these portals.

Networks with multiple routers, with non-standard firewalls, and with non-standard settings can also cause some issues.

There are various light sequences that are on the Tank Utility monitor that help indicate what you are seeing at stage of your monitor setup.

Here is what to expect with the LED display and what the descriptions of the light sequences.

During your first installation of your Tank Utility Monitor:

Tank Utility Support Team

Unsuccessful Transmission:

If the monitor gives you this LED feedback, we would recommend that you reposition this monitor on the tank and retry a connection. If you see this a second time, we would recommend redeploying this monitor elsewhere.

Depleted Battery:

For instructions on how to replace your monitors batteries.

If you see any other sequences other than the ones outlined above, please get in contact with our and they will be able to provide you with any necessary next steps.