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Massive disconnect between company goals and the true needs of customers. The emphasis seems more on scaling solutions rather than understanding why people invest their time and resources into the service. Greater alignment with customer empathy and employee well-being would improve satisfaction
What did you like most about the interview process?
The people involved in the process are nice/kind
What is most positive about the culture and environment at your company?
Remote work and not having to deal with in person people day to day
Why do you feel undervalued and what would make you feel better about your compensation?
Once they set a standard of pay and those high performers reach and maximize it, don't take it away because other's cannot measure up.
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