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Performance awards based upon horrible customer service surveys from do it yourself filers
What do you like best about the leadership team?
Doing great for the current Tax season
What are some of the best things about your team?
Supportive engaging communicative open to improvement
What's going wrong and how can it be improved?
Overhaul of hiring, pay and performance
What did you like most about the interview process?
Several weeks from interview to offer, overall positive hiring process.
What needs to change to make the company culture better?
Not rely on short-term results, in for customers they need to be respectful when seeking advice and tax assistance from TaxAct staff.
Why do you feel undervalued and what would make you feel better about your compensation?
To be recognized as a certified Tax Expert and not just a schmo off the street picking up the phone to answer customer tax questions.
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