Thanx FAQs

Yes! If you make a cash purchase go to the Rewards page, then to the "More" section (or scroll down if there isn't a "More" button) and click the 'Send photo of receipt' button to send in a photo of your receipt. Make sure the location address, date, amount, and method of payment are clear in the photo to ensure quick processing.

It should be the receipt for payment, not the check (for restaurants, for example, this would be the receipt you get for your payment, not the itemized list of what you purchased presented to you before you pay). Our team needs to verify your payment type, which can help us identify why your credit didn't show up automatically.Additionally, make sure the date and amount of purchase are included on the receipt. If the receipt shows the location address, be sure to include this in the photo as well.

It should be only one receipt. We do not accept photos with numerous receipts attached to them.

Be sure you select the proper payment type. We ask that you select the card you paid with (or cash, gift card, etc). If you paid with an American Express, MasterCard or Visa, be sure you have registered that card or your receipt will not be approved.

Our policy is to accept receipts going back as far as 2 weeks before you joined. Some merchants may choose to extend this period.

Some purchases can be delayed. If you enroll a card and immediately make a purchase with it (or enroll it immediately after making one) we may not receive a realtime notification from Visa/MasterCard/Amex. In these cases, the credit may still arrive after a few days. In such cases, we may not review your receipt until after this period has expired.

Purchases made through third-party ordering apps or websites will not be accepted. Only purchases made directly through the merchant are eligible to earn reward progress.

There are two different ways to redeem your reward: in-store redemption and automatic redemption (which applies the reward directly back to your card after you make your purchase). If your reward has 'Redeem' on it: Click on the reward and then click the 'Redeem in Store' button. The app will ask you if you are sure that you want to redeem the reward. Click the 'Continue' button and present the reward to a staff member who will apply the reward for you. If you see a barcode on the next screen, either you or a staff member must scan your barcode to redeem your reward. Be careful to not hit the 'Mark as used' button, as this will make the reward disappear from your account.If your reward has an 'Activate' on it: Click on the reward and then click the 'Activate' button. This reward will be applied to the next eligible purchase that you make with a registered credit card (check the reward for any restrictions). If you use a debit card, DO NOT use the PIN when making your purchase. After you make your purchase, you will be notified that your reward was applied and you will be able to see your discount on your credit/debit card statement within one week.

If you did not use a registered card (even if you ordered through the app), you will not earn automatic progress toward your reward.If you did use your registered card and did not earn automatic progress, please submit your card through the app so our team can investigate and add the purchase to your account.You do not earn credit for the amount spent with a gift card. This is dependent on the merchant. Please reach out to them directly to see if they allow progress for the use of gift card.We are unable to detect debit purchases that use the PIN. If you use your debit card, make sure to run it as a credit card.Purchases made through third-party ordering apps (UberEats, Postmates, etc.) do not count toward reward progress.Some merchants require your transaction to settle before granting reward progress. This will result in a delay in receiving reward progress for up to a few days.

Our apps have moved to a passwordless sign-in experience, so you will only need to use a password when logging into our website mobile.thanx.com/login. To log into your account on the app, enter the email address you signed up with, click 'next', and go to your email app on your phone (don't use your computer to access the email). Click on the email sent from Thanx with the subject line 'Sign in to your Thanx account' and then click the 'Sign in to Thanx' button. This will take you to an internet browser - click the 'Open' button and you will be brought to your Thanx app where you will be able to access your account. If clicking the link from the email doesn't bring you to a browser where you can click the 'Open' button, start the process over and instead of clicking the link in the email, copy the link and paste it into a browser.Once you're logged in, you can click the button in the bottom right of the screen, click 'Account' from the menu, and then edit your email address.

No. We neither store or see your credit card information. We integrate directly with Visa, MasterCard, etc (who already have your card information). When you register your card with the app, your card number is encrypted and sent directly from your phone to Visa, MasterCard, etc. They mark your card as enrolled and send us a notification when you use it to make a purchase at a participating location.We never know or even see your credit card. We will not and cannot charge your card, nor can your card be stolen from us - we do not have it.All data sent to and from your phone is encrypted.

When you enroll a card with the app we send the card number directly from your phone to the card network (Visa, MasterCard, Amex) and they enroll it. They then notify us that your card was enrolled (they don't send us the card number itself).

When you attempt to add a card, it's possible that the card network will reject it, and the messaging returned as to why can be somewhat vague for security purposes. Here are some reasons that may result in your card being rejected:

Your card is already enrolled. This often happens when two people share a card. It also often happens when you already have an account (for example, you signed up a month or two ago and then signed up again accidentally). If you suspect you may have two accounts, reach out to our support team so we can assist you.

If your enrolled card has expired and you try to enroll a new card with the same card number, your new card will be rejected. Once you remove your expired card from your account, you will be able to enroll your new card.

Your card is not supported. We do not currently accept Discover cards. Some Visa, MasterCard, and Amex cards may be rejected if they are pre-paid, corporate, or issued outside the US. This isn't up to us; it's the policies of the card networks. We do not currently support Apple Card. If you use a card that you are unable to enroll with your account, please submit your receipts through the app and we'll make sure to credit your account.

As always, feel free to contact our support staff. We may be able to help you figure out why your card isn't working.

To redeem a reward without a smartphone, log into your account at mobile.thanx.com/login using your email address and password. Once you are logged in, click on your available reward and then click either 'redeem' (for manually redeemable rewards) or 'activate' (for statement credit rewards). If your reward has 'Redeem' on it: If you click 'Redeem', it will ask you if you are ready to redeem it. Click 'Ok' and you will be brought to a screen with a countdown clock (some rewards have a coupon code on them as well). Print this page out and show it to a staff member before making your purchase (let them know that you do not have a smartphone). They will take the printed reward and manually apply your reward to your order. If your reward has 'Activate' on it: If you click 'activate', the screen will refresh and say 'Activated'. Now, all you have to do is make a purchase with the card registered to your Thanx account, and the reward will be applied to your credit card within the week. You will be able to see the reward as a credit on the card statement for the card you used.

Note: This policy can vary by merchant.

If your reward has 'Redeem' on it: Your order will have the discount taken off in-store, so you should see the discount on your receipt. In order to redeem rewards with 'Redeem' on them, you must show the reward to a staff member or scan your reward at a pay station to receive your discount.If your reward has 'Activate' on it: Your discount will be applied as a credit on your credit card within a week of when you used that credit card to make your purchase.If you did not activate your reward before your purchase or did not use a registered credit card, your reward will not be applied. If you activated your reward before your purchase, used a registered credit card for your purchase and you do not see your discount after one week, contact support and we will assist you.

Your reward will be applied to the credit card you used after you activated your reward.Note: this only applies to statement credit rewards (rewards that have 'Activate' on them).

Most signup rewards and ongoing rewards (the reward you earn progress toward) expire after one year of receiving them. However, some merchants have rewards that expire before one year of receiving them. To check when your reward expires, click on the reward and read the fine print.

You can send us a receipt from within the app. From the rewards page, click on "Send photo of receipt" (depending on your operating system, it may be under the 'More' tab). From that page, attach a photo, fill out the amount, date, and payment type and hit 'Submit Receipt'.

If you make a purchase and don't get credit for it automatically, you can send us a snapshot of the receipt from the app. Go to the Reward page and click on the "Send photo of receipt" button (depending on your operating system, it might be under the "more" tab).

Take a snapshot of your receipt to attach it; be sure that it's legible and well lit so our team can read it- we need to see the location address, date, amount, and method of payment.

Important things to remember:

It should be the receipt for payment, not the check (for restaurants, for example, this would be the receipt you get for your payment, not the itemized list of what you purchased presented to you before you pay). Our team needs to verify your payment type, which can help us identify why your credit didn't show up automatically.

Be sure you select the proper payment type. We ask that you select the card you paid with (or cash, gift card, etc).

We try and review receipts within 24 hours. Depending on the volume it may take as long as 72 hours to approve your receipt. Holidays can also affect this turn around time.

Note: if you click the 'Upload Photo' button and nothing happens, go to your phone settings to check whether or not your phone allows the app to access your camera and photos.

To earn automatic progress toward your reward, use your registered credit/debit card, and your purchase will be automatically added to your account. If you use cash or another credit card, you may send in your receipt to earn progress. When you send in your receipt, our support team will confirm that it is a valid receipt, and then process the receipt for you.For some merchants, online or e-commerce purchases are not supported at this time. Please check the merchant's specific FAQs on their website to confirm whether or not online/e-commerce purchases count toward reward progress.

If you accidentally used a reward that was time restricted, please contact our support team and they will happily assist you!

Our currentpolicy limits you toone reward redemption per purchase. If you have multiple automatic rewards activated, they will be applied one at a time.

To add a new card or to delete your registered cards, go into the menu on the right-hand corner of the screen, and find the Registered Cards section. Click on 'Edit' in the upper right corner and from here you will be able to delete your linked cards. Click on 'Add a new card' at the bottom of the screen to add your card.

Yes! Any card you have registeredto your account will earnrewards at participating merchants. Some merchants have limitations (for example, wemay not see purchases made with American Express cards at some locations) that will be listed on the merchant detail screen. You can register as many cards as you like.

At this time you can earn progress with Visa, MasterCard, and American Express. Some cards may not accrue progress (the card companies sometimes don't send us notifications for pre-paid cards, cards issued outside the US, etc). If that happens, just send us a snapshot of the receipt.

Thanx uses your credit card to track your purchases and give you automatic credit toward your reward. This means that youdon'thave to carry around an extra card or enter your phone number or email address at the time of purchase. The more purchases you make that are automatically detected means more rewards for you!

No.We don't share your personalinformation (your name, your email address) with anyone, including the merchants you shop with, without your explicit permission. For example, we will enroll your email in the mailing list of a merchant onlyif you go to the merchant screen in the app, click "More" and then subscribe to their mailing list. We do allow merchants to target offers to you based on your profile (for example, Birthday rewards on your birthday, VIP rewards if you are a top spender, etc).

For branded apps powered by Thanx

When you sign up for a Thanx-powered appwe will share your email address and name with that merchant (and ONLY that merchant).

No. Wewill never charge your card.

When you register your card with the ourapp, your card number is encrypted with bank-level security and sent directly from your phone to Visa, MasterCard, etc. They mark your card as enrolledand send us a notification when you use it to make a purchase at a participatinglocation.

Wenever know or even see your credit card. Wewill not and cannot charge your card, nor can your card be stolen from us - we do not have it.

All data sent to and from your phone is encrypted.