TickPick FAQs

The name printed on the tickets (if any) is that of the original purchaser and won't give you any issues whatsoever gaining entry into the venue. The venue staff will simply scan the barcode on your ticket to admit you entry into the event.

Per TickPicks user agreement, all sales are final. We need to be fair to both buyers and sellers, and we are unable to cancel or exchange tickets on any order. If you cannot attend the event you purchased tickets to for any reason, you can list your tickets for sale on TickPick from a desktop computer or laptop using the link here.

Most venues today will scan tickets off smartphones for entry into events. You will also be able to use the TickPick app for most events to access your tickets and have them scanned off your smartphone for entry into the event.

Delivery delays on the release and availability of tickets for the original buyer are common in today's ticket industry. Many teams, venues, and artists have delivery delays in place that are outside of the control of both the seller and buyer. Please check the in-hand date you received in your confirmation email for information on when the seller expects the tickets to be ready for delivery. Tickets may become available sooner than the set in-hand date, and if so, the seller will deliver the tickets as soon as they can.

No. When buying tickets on TickPick, you are purchasing from a secondary marketplace. We are not affiliated with any team, venue, or artist.

Yes! If tickets were transferred to you from a seller, you will have the ability to transfer your mobile tickets to another individual, free of charge. Regardless of the ticket platform used for the delivery of your tickets, you just need the name and email of the person to whom youre transferring tickets. This person will then receive the same email you had received notifying them that tickets have been transferred to them.

Affirm is a loan company that allows users to buy goods or services offered by online merchants and pay off those purchases in fixed monthly payments. The benefit of using Affirm is theydont charge late fees, service fees, prepayment fees, or any other hidden fees.

2. Affirm offers clear, simple financing for your online purchases:

Fill your cart and select the Affirm payment option on the TickPick checkout page.

Enter a few basic pieces of information to identify yourself. Affirm will let you know if you are approved for a loan in real time.

Review your payment plan details and click confirm to finalize the loan. Once youre done, your purchase will be on its way. That's it! Just remember to pay your bills on or before their due dates or sign up for autopayment at www.affirm.com/pay.

3.To sign up for Affirm, you must:

Be 18 years or older (19 years or older in Alabama or if youre a ward of the state in Nebraska).

Provide a valid U.S. or APO/FPO/DPO home address. Buy with Affirm is not currently available to Iowa or West Virginia residents.

Provide a valid U.S. mobile or VoIP number and agree to receive SMS texts.

Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help us verify your identity

Affirm Quick Hits:

Are there any interest or fees associated with your Affirm loan? Yes,Affirm loans vary between 10% and 30% APR simple interest

Do I have a credit limit with my Affirm loan?Unlike a credit card, Affirm is not a revolving line of credit.

Does Affirm perform a credit check?Yes, when you first create an Affirm account, they perform a soft credit check to help verify your identity and determine your eligibility for financing.

Does this 'soft' credit check affect my credit score? No, it will not affect your credit score.

Can I cancel my purchase through Affirm?No, Affirm cannot cancel any purchase as TickPick has an all sales are final policy.

For more information on Affirm and their policies, please checkout their FAQ page.

When you purchase tickets on TickPick, you will receive them by the end of the day on your order's expected delivery date. The "in-hand" date the seller provides is the latest they expect to receive the tickets for your order. This day is based on when your expects to receive their tickets (sometimes, it's close to the event date due to team of venue restrictions).

After placing an order on TickPick, please refer to your confirmation email once your order is confirmed for this information. In your TickPick confirmation email, you will have the details that were already disclosed to you before the purchase was made in regards to the delivery type and status of your tickets.

here

You can also locate these details in your TickPick account by logging in and going to "My Account" and the "Orders" tab. You can log in to your account from the link .

Please keep in mind that the delivery type for any order is subject to change per our user agreement. Although rare, the delivery type can change depending on the event and the reason for this policy. However, no matter how your tickets are being delivered, we guaranteeon-time delivery for your event.

If your in-hand date has passed and your tickets are still not delivered, please submit a request below!

TickPick only ships tickets to the continental United States and Canada.

It is not uncommon for certain events to have restrictions or delays on ticket transfers. For this reason, mobile qr code screen shots will be delivered. These screenshots will work the same as if you had them transferred to your Ticketmaster account and simply scanned off of your mobile device. The mobile qr codes will be delivered as PDFs, but please remember that you cannot print them, as mobile qr codes are specifically designed to be used with a smartphone for entry.

ADA (also known as the Americans with Disabilities Act) seating is a designated area or seats where individuals with disabilities can sit to help accommodate their needs much better than traditional seating. This type of seating is very common for the handicap and individuals in wheelchairs. When looking for this type of seating on TickPick, you can determine if a seat is ADA or wheelchair accessible by locating the wheelchair icon on the ticket listing or the disclosures marked in the seller notes stating the ticket as such.

Some venues will allow for individuals who may not require ADA or wheelchair accessible seating to occupy these seats. However, it is always best to double check with the venue first or simply look for tickets not disclosed as such unless you are actually with someone who needs this type of seating.

There is no fee to list tickets for sale on TickPick! However, TickPick will take a commission on any tickets sold through our platform.

TickPick has experienced live events specialists availablevia email seven days a week from 9am-11pm EST. You can submit a request here.

Our urgent support line is also open from 9am-11pm EST, seven days a week. We prioritize calls from customers whose events are taking place within the next 24-48 hours. We can be reached at 845-538-4567.

For security reasons, buyers are not able to change emails on current TickPick accounts. Please create a new account with the updated email address before placing future orders on our site. If you have any outstanding orders where this causes an issue, please reach out to our support team so we can further assist you.

Please, first double check to make sure the email address on your TickPick account is spelt correctly or not an outdated account where you no longer receive emails.

Next, if you are certain you have the correct email on file for your order, please double check your entire inbox including junk and spam for your transfer invite email as they can route to these folders at times. You can also search for "Transfer", "Ticket Transfer Offer" or "Ticketmaster" to help locate your transfer invite email.

If you are still having issues accessing your mobile transfer tickets, please give our support team a call so we can help you further.

A mobile ticket is an electronic ticket that is transferred via the individuals email associated with their account. Mobile tickets are mostly done through Ticketmasters platform; however, it is not uncommon to receive a mobile QR code screenshot. The screenshot is the same ticket as if your ticket was transferred to you directly via email, but for some events/artist/teams there are restrictions on the transfer of mobile tickets. Just remember, mobile qr codes cannot be printed for entry into an event, as they must be displayed on a smartphone.

Please first double-check your purchase confirmation email that contains the ticket information of the tickets you have ordered. After checking if the tickets are still not what you had ordered, please follow up with your order number to our support team so we can assist you further.

You can list any tickets for sale from a computer or laptop using the link here. Our app does not support the selling feature, so tickets must be listed from a desktop computer or laptop.

Our selling platform will walk you through step-by-step directions on how to relist your tickets for sale and you will receive a follow up email confirming once you have listed your tickets successfully.

No reason to be concerned as the seller will be shipping your tickets once they are in-hand. The seller will ship the tickets prior if available any sooner than the in-hand date and once in transit, will ship under the FedEx service you have selected.

You can always list your tickets for sale with TickPick if for whatever reason you cannot attend or no longer want to go to the event. All sales are final, so reselling through this link would be the best option in this case.

Yes, TickPick takes a commission from sellers on all sales through our site. We show all-in pricing to our buyers so the price they see on our event page is the price they pay at checkout!

Today, most venues scan tickets off smartphones or have mobile tickets for entry into events. However, there are still venues, events, teams, and artists that require tickets to be printed. Traditional e-tickets can often both be printed and used as a mobile ticket scanned off a smartphone for entry into the event. You can scan your tickets off a smartphone using the TickPick app for entry into the event.

For some events, there are delivery delays in place that restrict the release of the mobile QR codes until closer to the event; however, if the tickets are still claimed and accepted, they will become available as soon as the delivery delay is released by the venue or team.

TickPick guarantees the on-time delivery of tickets but not the delivery method, as ticket delivery types are always subject to change. We will always work with sellers to see if they have another way to deliver tickets if necessary, but we cannot guarantee that the seller will be able to accommodate the request.

Flash Seats is a system put in place to prevent fraud that is used by several venues across the nation. Flash Seats is an ID-based digital ticketing system that allows you to enter an event with any form of convenient digital ID, such as a credit card or a mobile ID through the Flash Seats mobile app. Please refer to our Flash Seats blog or Flash Seats FAQ for more information.

You can list hard stock (paper), electronic pdf, and Flash Seats/mobile transfer tickets for sale on TickPick. Please make sure you are selecting the correct form of delivery when listing your tickets for sale. You will not see a delivery method available for will call or local pickup available as an individual seller, as only large professional ticket brokers have the ability to list tickets as such.

In order to help protect the privacy of the seller, TickPick cannot release a sellers contact information to buyers, but our support team will act as the intermediary and assist you with any questions or issues that you may be having right away!

Before attempting to purchase a second time, please contact our support team so we can diagnose the issue. Wedon'twant you to accidentally purchase multiple orders by mistake, so please follow up!

All tickets that ship on TickPick are delivered using FedEx. You will have an option at checkout to select the type of delivery service you prefer when your tickets ship.

In most cases, sellers will have the option to re-transfer mobile tickets. Please double check your inbox, spam, and junk mail folders before reaching out to our support team with any request.

Please make sure your order meets the $50 minimum requirement for any TickPick credit or promo to be applied at checkout.

Yes! All purchases are protected by our BuyerTrust Guarantee. We guarantee that your purchase is safe, protected, and that you will receive your tickets on time. TickPick was founded in 2011 and since has been featured in several national publications and is accredited by the Better Business Bureau.

Unfortunately, FedEx will not deliver to P.O Boxes, so please make sure to provide a valid shipping address on file for any tickets that need to ship.

Before an order is placed, you will have an option at checkout to change your shipping address if different than your billing.

You will not have this option available to you after an order is placed, however, if you follow up with our support team, we will be able to assist you in making any changes. Please note that once the package has already been scanned into FedExs system, any address updates may subject the package recipient to a rerouting fee of $15 that is imposed by FedEx.

It depends, but tickets will always be available until at least the start of an event and in most cases even after the event has already started. To be safe and ensure that you will get your tickets in plenty of time ahead of the event, we advise you purchase your tickets before an event starts.

If parking tickets are available for an event, they will be located at the bottom of the venue seating chart labeled Parking in orange. Once you click the parking ticket button, it will take you to new page where only parking tickets will be available for purchase.

The best deal filter combines both the price of the tickets as well as the quality of tickets (on that 1 through 5 seat rating scale) that are still available to purchase for an event. Essentially, this filter will sort the tickets to show the best bang for your buck on a deal grade scale from A+ all the way through F.

The vast majority of tickets on our site are coming from large, licensed professional ticket brokers who are registered to be selling on TickPick. There is an very high likelihood that your tickets will be coming from one of these ticket brokers, although approved individual sellers can list their tickets for sale on TickPick, as well.

The vast majority of the time, the original tickets will still be valid for the rescheduled event, so always hold onto them, just in case. If the venue is reprinting new tickets, you will be notified by TickPick. To be fair to our sellers and per our User Agreement, we cannot offer refunds or exchanges for postponed or rescheduled events. If you can no longer attend the event, you can list your tickets for sale on TickPick here.

No, you will not need your TickPick order number to get inside an event. Depending on the venue and event, you will be able to access your electronic tickets from the TickPick Mobile App to have the barcodes scanned for entry into the venue. If you have any questions on whether or not your tickets will be compatible with the TickPick App, please contact our support team.

At the checkout page, you will be able to input a TickPick promo or apply TickPick credit to your order. For any TickPick promos or gift codes, under the total amount there will be a Have a Gift Code? button. This will allow you to input and apply your promo code to the order and the discount will reflect at checkout.

If you have TickPick rewards points available, a pop-up will appear under the total asking if you would like to apply the credit to your order. TickPick credit can only be applied on orders over $50 or more and you can only use one gift code or promo code per order.

TickPick credit or promo codes can only be applied on orders over $50 or more. You cannot combine TickPick credit and promo codes on a single order.

Once logged into your TickPick account from a computer or laptop (at this time, users, unfortunately, cannot place a bid from our mobile app due to the complexity of the platform), search for the event on which you would like to bid. To the left of the Buy Tickets button in blue, there will be a Place Bid button.

here.

After clicking on Place Bid, you will proceed to select the number of tickets on which you would like to bid. Next, select the section(s) in which you would like to bid on tickets. Lastly, name the price for your bid.

Once finished with these steps, you will be directed to the checkout page where you will have the ability to input your billing and shipping information and set an expiration for your bid. Bid expirations will be in EST time and you can cancel a bid on any active bid at any time, provided that it has not already been accepted by a seller out there.

Once you complete the bid process, you will receive a confirmation email confirming you have created a bid. Please keep in mind that any bid you place is a hard bid and once accepted, the tickets are yours and the transaction processes like any normal purchase would, including all sales being final. For additionalinformation on the bidding process, you can check out our bidding tutorial video

To be clear: you will not have the option to decline a bid once accepted. Also, you can receive tickets in any row within the section in which you have bid, and do not have the option to bid on a specific set of tickets. Tickets you receive from an accepted bid can come in any delivery method and that is the reason a FedEx shipping fee might be applied if the tickets need to ship. Please double-check that you have the correct shipping address on file in case your tickets will need to ship. If the tickets are available in a delivery method other than FedEx such as electronic transfer or e-delivery, your account will be refunded for the FedEx label fee within 24 hours.

Similar to reselling tickets on TickPick, we run an authorization on the card on file prior to ensure that there will not be any issues if and when your bid is accepted and the payment is processed.

For additionalinformation on the bidding process, you can check out our bidding tutorial video here.

Depending on the source of tickets, sellers may not have access to a different type of delivery method. For this reason, we guarantee the on-time delivery of tickets but not the delivery method, as this could be subject to change at any time.

Whether you are buying or selling, the ticket market for an event is always very tough to judge. Supply and demand is the biggest factor to fluctuating ticket prices, but for outdoor events, weather can play a key role. The best advice we can give is pricing your tickets competitively and keep a constant eye on the market so you can adjust your price as you see fit.

Sellers are required to list any seat disclosures that are printed or displayed on tickets. Disclosure options will be available during the listing process and include but are not limited to the following:

Limited View

Obstructed View

Wheelchair Only

Wheelchair Accessible

ADA Seating

Aisle Seats

Piggyback Seats

Side Stage

Rear View

Side Stage

21 and Over Section

Restricted Leg Room

Alcohol-Free Section

TickPick is not responsible for any lost, destroyed, or stolen tickets. If any of these issues come up, please contact our support staff and we will see if its possible for the seller to reissue or provide electronic tickets for your order.

If tickets are marked as an obstructed or limited view, the venue has determined by the venue itself that those seats do not have a full view of the stage, field, court, ice, etc. Any of the aforementioned disclosures will be marked or printed on the ticket itself and sellers are required to note this on any ticket listings in the seller notes, which will automatically display the limited/obstructed view icon (eyeball with a slash through it).

Sellers have complete, 100% control over the price of their tickets, as TickPick is merely the secondary marketplace on which sellers can list their own tickets for sale at market value. TickPick does not own any of the tickets sold on our site, and we are simply the marketplace that brings the buyer and seller together. Please keep in mind, tickets might be below or above the face value of the original purchase price from the primary source.