Tovala FAQs

To order Tovala Meals, you do 3 things:

Pick your Tovala Meals

You pick your meals by Wednesday at 6 p.m. CT. These meals will arrive the next week.

If youd rather not pick meals yourself, well pick them for you when you have not paused your meal deliveries or skipped a week of meals. We'll pick meals for you based on which are most popular.

Receive your Tovala Meals

Tovala Meals will arrive the week after you finalize your meals. Depending on where you live, this means receiving meals on Monday, Tuesday, or Wednesday of the following week.

Youdon'thave to be home when your meals arrive. Your meals will stay fresh in their packaging as long as the ice packs are still frozen and your meals are still cold.

Enjoy!

Let your Tovala do the cooking, and the rest is history (or dinner that night).

While you're selecting meals, here's what we're up to:

Ordering fresh ingredients

We order all the fresh proteins and produce well need to put together your meals.

Preparing meals

Once we receive these fresh ingredients at our meal prep facility, the meal prepping begins. This is a process that involves portioning food, creating marinades, marinating meats, making sauces, and more.

For all Tovala Ovens purchased directly from Tovala through tovala.com and the Tovala App, we offer a 100-day return policy. Your oven may be returned within 100 days of purchase.

This policy does not apply to any orders purchased through other authorized retailers. If you purchased your Tovala Oven from an authorized retailer, please contact them directly to return your oven.

If you wish to return your Tovala Oven, we will ask for your full name, address, phone, last four digits of the credit card your purchased the oven with, why youd like to return your oven, and any additional feedback youd like to share with us.

If you are returning your oven within this 100-day return window, your oven must be returned in original, working condition to receive a full refund.You can initiate the return process by emailing Tovala Customer Support at [email protected] or live chatting with Customer Support at tovala.com.

Note: We will honor a 180-day return window only for Tovala Ovens purchased from tovala.com and the Tovala App prior to 12 p.m. CT on May 1, 2019.

Having trouble connecting your Gen 2 oven to WiFi? Try these troubleshooting tips.

Make sure you are using the most up-to-date version of the Tovala App to set up your oven.

Make sure you have your phone's Bluetooth turned on.

Make sure you entered your WiFi network's password correctly. Typos happen to the best of us!

Make sure you're connecting to a 2.4GHz WiFi network. Your Tovala Oven can only connect to a 2.4GHz network, not a 5GHz network.

Make sure you're within Bluetooth range of your oven. Being within a few feet of your oven is best.

If you do have your phone's Bluetooth on, selected the correct WiFi network, and entered the correct password, then try turning your phone's Bluetooth off and back on again before going through the WiFi setup process.

Trying to connect to a hotspot and not seeing it show up as a WiFi network to connect to?

Turn off and then back on your hotspot.

Unplug then replug your oven and go through the setup process.

This resets things and can sometimes help your oven find your hotspot.

Not sure if your oven has its Bluetooth turned on and is actively searching for a WiFi network to connect to?

Look in the list of suggested devices that shows up and see if one is named Tovala-####. The oven you're trying to sync will show the same "####" on its middle display screen.

If your oven is NOT connected to WiFi, it will always have its Bluetooth turned on and be actively "searching" for a WiFi network.

Still having trouble connecting your oven to WiFi?

Contact Customer Support by chatting into the pop-up chat window at tovala.com.

What are Scan-to-Cook Groceries?

Groceries you can cook the Tovala Oven perfectly, just be scanning their barcodes.There are currently 650+ store-bought foods that are Scan-to-Cook Groceries (and we're adding more all the time!).

What groceries are Scan-to-Cook Groceries?

You can search for whether your favorite food/brand is a Scan-to-Cook Grocery here ! Currently, you can Scan-to-Cook Trader Joe's frozen foods with oven/toaster cook instructions, plus 200+ breakfast foods from these brands:

Scan-to-Cook Groceries Quick Tips

When scanning Scan-to-Cook Groceries with the Tovala App, follow these quick tips.

Preheating: Not needed!

Oven Rack Position: Always the lowest.

Following Cooking Instructions: Only follow if they say to poke holes/flip, etc.

Foil-Covered Tovala Sheet Tray: Use when cooking, unless instructions say to put food directly on rack.

Scan-to-Cook Groceries FAQ

When will you be making more grocery store foods available to cook via barcode?

We're actively working on adding more to our database. We'll release more in the near future.

What are the benefits of cooking via barcode in the Tovala Oven?

We make cooking grocery store foods more convenient, eliminate preheating, and improve how your food cooks. The Tovala Oven can automatically switch between multiple cooking modes and temperatures to cook your food better than any other oven would.

When I cook grocery store foods via barcode, can I ignore all the cooking instructions on the packaging?

You can ignore the instructions that specify preheating, temperature, cook time, and oven rack location (cook on the center rack, etc.). However, for the best results, you should still follow any action instructions, including instructions for removing or puncturing film, flipping, stirring, rotating, etc.

Does the Tovala Oven always use multiple cooking modes and/or steam when it cooks via barcode scan?

Our chefs figure out what works best for each food. Sometimes that means using multiple cooking modes and/or including the oven's Steam mode, and sometimes it doesn't.

Before you get cooking

Read each meals instructions

Each meals packaging has unique instructions for how to prepare it. Every time you make a meal, youll want to read its instructions so it comes out as delicious as possible!

Keep meals in the fridge (or freezer, if need be)

Once you unpack your meals, store them in the fridge. Theyre made with fresh ingredients and at their best when stored in the fridge. However, you can freeze them before their Enjoy Before date if youre unable to finish them sooner. Just thaw them completely before cooking by transferring them to the fridge the night before you plan to eat them.

Make sure your oven rack is in the lowest rack position

When cooking Tovala Meals, your oven rack should always be in the lowest rack position with the curved edges facing down.

Cook meals of the same kind at the same time

When you have multiple of the same meal, you can cook them at the same time. For example, a Chicken Parmesan can cook with another Chicken Parmesan, but youcan'tcook a Chicken Parmesan with a Miso-Glazed Salmon. Four trays total fit into your oven.

Recycle all packaging.

All meals come in 100% recyclable packaging. This includes the aluminum trays the main components of your meals come in. Please rinse and recycle these trays, or clean and reuse them.

Ready to cook?

Step 1: Prepare your meal

Check the Enjoy Before date on your meals packaging to make sure its still safe to eat, and follow the instructions on your meal. (Please note, that the "Enjoy Before" date means we recommend consuming the meals before the date stated on your meal)

Always take the plastic film off the aluminum trays before cooking. If your meal has two trays, put them both into your oven at the same time.

Your oven comes with a sheet tray, but no need to use it when you cook Tovala Meals. Just put your trays directly on the oven rack.

Step 2: Scan the barcode

In Gen 1:Press the control knob on the front of your oven (the big black knob). This will wake up your barcode scanner.A red light will appear and indicate where to line up the barcode. Hold it 3 to 4 inches below the scanner. When your oven successfully scans, it will beep and display a cook time. Press the knob to start cooking.

In Gen 2: Press the Scan button to activate your ovens scanner. A red light will appear and indicate where to line up the barcode. Hold it 3 to 4 inches below the scanner. When your oven successfully scans, it will beep and display a cook time. Press the "Start" button to start cooking.

Note: You only need to scan the barcode once for a Tovala Meal, even if youre cooking multiple of that meal at the same time.

Step 3: Press the Start button

Onceyou'vescanned the barcode, press the Start button. And then get excited!

Step 4: Keep the door closed

You should keep your ovens door closed while your food is cooking. Opening the door will lower the oven temperature and might affect how your meal cooks.

Almost done!

Take out your meal with an oven mitt

When you grab the trays out of your oven, be sure to use an oven mitt. The trays and the inside of your oven itself will be hot, so be careful!

Plate and enjoy!

Check your meals instructions for how to plate and garnish your meal, and then dive in! Dinner is served.

Cooking with steam is one of the huge benefits of the Tovala. Steam rocks! Here are some things to know about having steam cooking capabilities in your Steam Oven...

What is coming out of the back of my Tovala?

Thats steam! Its what keeps your chicken juicy, your broccoli cooked through, and your salmon perfect.

Give your Tovala 2 inches of clearance between the steam and cabinets. If you notice condensation on your cabinets, wipe it off.

Is it normal for water to be dripping into the chamber while cooking?

Yes. Thats just water that hasnt turned into steam yet. Totally normal!

There's water in the bottom of my Tovala...

That's condensation in the oven and is totally normal.

You can wipe it up or it should evaporate

Water reservoir

This gives the oven steam. Make sure it's at least 1/3 full when cooking.

Water in the drip tray

This is the tray that slides under the front of the Tovala. It collects water that condenses from steam.

Check it and empty it periodically.

Pro Tip: When you'reonly cooking with steam...

When youre using only the Steam cooking method to cook something, use a perforated container like a cooling rack or colander so that water doesnt pool on the bottom of the container.

Looking to cook your own groceries in your Tovala with the same perfect results as Tovala Meals? Then you're in the right place! The Tovala App has recipes that our chefs created so you can cook with the same multi-step Cook Cycles they usejust by pushing a button. We call these Chef's Recipes.

What are Chef's Recipes?

Recipes created by our chefs. Follow our chef's simple instructions and use groceries you've got at home. Then step back while the Tovala automatically does the cooking for you with perfect results!

The app contains breakfast, dinner, and kids' meals!

In the Android app, how do I cook Chef's Recipes?

Find the recipe for the food you'd like to cook in the app's "Cook" tab.

Gather the ingredients youll need. We tell you which we recommend for the best results.

Prep your food. We give you specific directions for this, as well (including size and quantity of each ingredient).

After prepping the ingredients and placing them on the black sheet tray in the Tovala, just press Cook it! in the app and press the start knob on your Tovala. You're good to go. Your Tovala will cook your food and let you know when it's done.

You can use the black sheet tray that came with your Tovala to cookthese foods on.

We will be updating the Android app to match the iOS app shortly!

In the iOS app, how do I cook Chef's Recipes?

Find the recipe you're looking for in the "Recipes" tab of your app.

Read through the ingredients and tools lists (and send yourself the grocery list, if you need to purchase anything in particular to make this recipe).

Follow the instructions created by our chefs.

Put your food in the Tovala, and then press "Cook!" and the start knob on your Tovala. And you're good to go. Your Tovala will cook your food and let you know when it's done.

What if the recipe I'm looking for isn't there?

Well continue to add to our Chef's Recipes every month! If you have a particular recipe you'd like to have added, let us know by emailing us at [email protected]!

When you receive your Tovala, start the setup process by downloading and installing our mobile app: "Tovala: Revolutionary Smart Oven."

Install the Tovala App

Download it from Apple App Store.

Download it from the Google Play Store.

Createa Tovala App account

You control the Tovala from one account.

If multiple users will be using the sameTovala, everyone should log in using the same account username and password.

Enable app notifications

We recommend you turn on notifications when setting up the Tovala App.

Notifications allow you to get cooking updates so youdon'thave to run into the kitchen to keep checking when your meal is done.

Fun fact:When you click on the timer counting down, you can actually see which cooking method is being utilized for our Tovala Meals or for our common ingredient presets!

Now that I don't have to keep checking on my food, what should I do with my extra 15 minutes?

You could walk the dog, finish those last outstanding work emails, or do any of the little things you wish you had an extra 15 minutes for every day. (You can also just sit on your couch and take some time for yourself. We support that too.)

Have more questions about why your Steam Ovenneeds WiFi ?If not, go to Step 3:Find the Right Place For Your Tovala.

Use the Toast button

The Toast setting uses a combo of wet and dry heat for some seriously breakfast-worthy toast.

Learn moreabout the Toast button.

Use the Heat button

Our chefs spent months devising the Heat button, which is basically magic. It uses a mix of dry and wet heat, and is great for most anything from heating up leftovers and frozen food to cooking raw veggies. And it does the job more quickly than a conventional oven!

Learn more about the Heat button.

Use our chef-created Chef's Recipes to cook your own food

You may not be a Tovala expert, but our chefs are. Chef's Recipes take advantage of the Tovalas talents for cooking food perfectly at the push of a button. You just use groceries at home and follow their directions. We add new recipes regularly for breakfast, dinner, and kids' meals.

Learn more about Chef's Recipes.

Set your oven to steam/bake/broil or all 3 in sequence

Use the Tovala Appto set your to set your oven to steam, bake, or broil like you would your conventional oven.

You can also create cook cycles that utilize some or all of these 3 cooking modes in an automated sequence.

Learn more about how to set the oven and create cook cycles.

Order Tovala Meals

The Tovala knows how to cook our diverse range of Tovala Meals perfectlyevery time. All you have to do is scan a barcode and press a button to have a superb, healthy mealready in 15-20 minutes. And you're not stuckyou can skip a week of meals or pause your meal plan at any time.

Learn more about Tovala Mealplans.

If you ordered an oven for $249 with the "Eat well, save $100" promotion, you've agreed to ordering 100 meals over 12 months.

You can see the number of meals you have left to buy in order to fulfill your 100 meals in two places: in your Tovala account on the web and in the Tovala App.

At https://tovala.com/account, log into your account and then click on "Account" in the upper righthand corner. Above your shipping address, you'll see "Meals Fulfilled" and how many meals you've purchased toward the fulfillment of your 100 meals and the date which marks when you have to order 100 meals by.

In the Tovala App, go to Settings > Meal Plan and then you'll see "Meals Fulfilled" as a section below "Meal Credits". You'll be able to see how many meals you've purchased toward the fulfillment of your 100 meals and the date which marks when you have to order 100 meals by.

Press your oven's "Scan" button.

Press this button to activate your ovens scanner. A red light will appear and indicate where to line up the barcode.

Hold the barcode youre trying to scan steady approximately 3 to 4 inches below the scanner.

When your oven successfully scans, it will beep and display a cook time.

Press "Start" to tell your oven to begin cooking.

Having trouble getting the barcode on your Tovala Meal to scan?

No biggie! As long as your oven is still connected to WiFi, you can cook your Tovala Meal from the Tovala App.

Open up the Tovala App, go to the Order tab, and then select the week on the Order screen that you'd like to cook a meal from.

Select the meal you'd like to cook, and you will see a big, red "Cook" button! You can press that to send the meal's cook cycle from the cloud to your oven, and then press start on your oven to cook.

Everything in our packaging is recyclable. The box and packing materials your Tovala Meals come in are recyclable too.

Really, everything is recyclable?

Yes! Were proud that our packaging is 100% recyclable. And our gel packs can easily be reused or safely disposed of.

Tell me more!

Below is a breakdown of how to recycle each component of our packaging and packing materials.

Recycling Meal Components

Meal Packaging (ft. name, picture of meal, nutrition info, and meal instructions): Collapse and recycle curbside.

White Garnish Tray (filled with lidded cups of sauces and other garnishes): Collapse and recycle curbside.

Clear Garnish Cups: Follow waste management guidelines in your area for recycling #5 plastic.

Clear Lids for Garnish Cups:Recycle curbside (these are made of #1 plastic, the same as water bottles).

Aluminum Meal Trays: We recommend cleaning out and keeping the trays your meals come in to reuse for heating up food in your Tovala. Otherwise, recycle them curbside.

Plastic Film on Meal Trays:Follow waste management guidelines in your area for recycling #7 plastic.

Recycling Box & Packing Materials

Cardboard Box: Collapse and recycle curbside.

*Silver Insulation:For the silver wrap on the outside of the insulation, follow waste management guidelines in your area for recycling #7 plastic. The inner foam is polyurethane and can be recycled at many recycling centers that recycle more than bottles and cans.

*White Insulation: For the white wrap on the outside of the insulation, follow waste management guidelines in your area for recycling #4 plastic. The inner pad inside can be recycled curbside.

*We use two different types of insulation, depending on where you live and the weather/temperature during the transit of your meals. Follow the recycling instructions for the type of insulation you see in your box that week.

Recycling Gel Ice Packs

We recommend keeping and reusing our ice packs for keeping items cold in coolers.

Otherwise, cut the plastic open, empty out the gel into the garbage (which is nontoxic, non-caustic, and biodegradable over time), rinse the plastic, and recycle the plastic curbside.

Where is the nutrition information for each meal?

You can see nutrition information when you're ordering in the Tovala App and in your Tovala account on the webby clicking on each meal selection to read more.

Once you receive your meals, the nutritional information is also on the bottom of the sleeve the meals come wrapped in.

What about information like how many calories, how many grams of fat, etc.?

You'll find this on the meal packaging and online in the app/on the web in your Tovala account.

What kind of ingredients do you use?

We take care to use only real ingredients. No artificial preservatives. No artificial additives. Just fresh, high-quality produce, meats, and pantry staples. We also source locally whenever possible and frequently feature seasonal fruits and veggies.

Where is the "EnjoyBefore" date?

Find it on the meal's packaging.

We would love to talk and help you with any questions.

ChatLive chat us using the box on the bottom lefthand side of this page, or click the "Chat Now" button in the app's "Support" tab!

Email Please send us an email at [email protected].

PhoneWe would be happy to speak over the phone. Just send us a chat requesting a call. *Please note all calls are recorded for training purposes.

HoursWe are available on all of the channels above from:

Monday-Thursday:10am-9pm CT

Friday:10am-8pmCT

Saturday-Sunday: 11am-6pm CT

This article goes over the steps involved in getting yourSteam Oven connected to the internet.Download the Tovala App

First, if you haven't already, you will need to download and install our mobile app: "Tovala: Revolutionary Smart Oven."

You can find it in the Apple App Store or the Google Play Store.

Our app will walk you through all of the setup steps below. They are included here for reference.

Connect to a wireless network

The Tovalaonly works on 2.4GHz WiFi networks. Some routers are dual band and have both 2.4 and 5GHz capabilities. Please be sure to use the 2.4GHz channel. Also, the smartphone or tabletyou're using to help sync the Smart Oven to the internet should be on thesame 2.4GHz network when performing the sync.

Youcan'tgo onto a webpage that allows you to log intoWiFi on your Tovala. You need to connect your Tovala to WiFi through a WiFi network name and password (like whats found on most home routers).

Press "sync"

When prompted, press "sync" andhold the center of your phone's screen flush betweenthe Toast and Heat buttons.

Your phone will vibrate and the camera flash will go off when its done.

This may take up to 20 seconds.

Hold your phone screen against the lightsensor

There's a light sensor next tothe Toast button. See that little hole? Make sure the flashing lightfrom your phone's screen hits that.

Your phone useslight flashes to communicate your WiFi networks name and password to your Tovala so it can connect to our servers.

Syncing takes time

After holding the phone up to your Tovalafor the "sync" period, it may take up to a minute for your Tovala to connect to the WiFi.

Please do not touch any buttons on yourSmart Oven or in the app until you receive a notification on your app screen.

Instructional Video

Here's a video that may be helpful asavisual that helps demonstrate thesteps above.

Having trouble? Go to Tips for Troubleshooting WiFi.Want to know more about why your oven needs WiFi ?

Where do I order Tovala Meals?

You can browse and order meals on your Tovala App under the Order tab or in your Tovala account.

What are the meal plan options?

We offer 3, 4, 6, 8, 10, 12 or 16 meals per week, so our meal plans are the 3-Meal Plan, 4-Meal Plan, 6-Meal Plan, 8-Meal Plan, 10-Meal Plan, 12-Meal Plan and 16-Meal Plan.

You're not stuck in any of these plans. If you'd like to order more or less meals than the meal plan you initially select, you can.

Switch between meal plans as often or as little as you like. Just keep in mind that switching your meal plan will automatically apply across all weeks of meals that you're still able to select for and have not been finalized by us.

Free shipping on meal orders over $40.Any order that is over $40 receives free shipping, orders under $40 will have a $4.99 shipping charge added to your meal box order.

How easy is it to pause, skip a week, or just cancel my meal plan?

Its super easy! The last thing we want is people getting Tovala Meals that theyaren'texcited about. Learn moreabout pausing, skipping a week, or canceling.

All of our Tovala Meals have barcodes on their sleeves. All you have to do is scan a meal's barcodeand yourSteam Oven knows how to cook it for you! Below are helpful tips for using the barcode scanner.

Where is the barcode scanner?Your barcode scanner is on the bottom of your Tovala's control panel, pointed downwards.

control knob

When you place anything below the barcode reader, it should light up red and attempt to read any barcodes in the red light.

How to scanTo scan your barcode, hold it 2-3 inches below the control panel and a red light will appear. If the red light doesnt appear, press the control knob in to wake up the scanner. Your Steam Oven will beep when your barcode scans.For a visual, watch this video showing how to scan a barcode.

Cooking multiple meals at onceYou can cook twoof the same Tovala Meals at once (for example,aChicken Tagine and a Chicken Tagine,but not one Chicken Tagineand one Miso-Glazed Salmon).

If your Tovala Meal is only one tray, then you can cook up to four at one time.

Just scan onceYou only need to scan a Tovala Meals barcode once, even if you're putting in multiple of the same meal intoyour Steam Oven.Troubleshooting

Press in the !

If your barcode scanner doesn't turn on automatically, push the control knob in once or twice towake up it up. The red light for scanning will then appear.

Bake mode: How to preheat your oven

Set your desired Bake mode Temperature and press Start. The message Preheat Estimate will appear in the Time display and begin an estimated countdown to when the Temperatureyou'veset will be reached. Your oven will send a notification and beep accordingly when the desired Temperature has been reached.

Once your oven reaches the desired Temperature, set a Time and press Start.

Your oven will hold the preheated Temperature for 10 minutes after the preheat is completed and then automatically shut off if you never set a Time or press Start.

Steam mode: How to preheat your oven

Set your desired Steam mode Temperature and press Start. The message Preheat Estimate will appear in the Time display and begin an estimated countdown to when the Temperatureyou'veset will be reached. Your oven will send a notification and beep accordingly when the desired Temperature has been reached.

Once your oven reaches the desired Temperature, set a Time and press Start.

Your oven will hold the preheated Temperature for 10 minutes after the preheat is completed and then automatically shut off if you never set a Time or press Start.

How do I use my oven without preheating?

Set a Time after setting a Temperature, then press Start.

If you have any questions about your shipment, please chat our customer support agents. We're happy to help!

How are Tovala Meals delivered?

We send Tovala Meals via UDS or Fedex in an insulated box with a cold pack. The carrier depends on where you live.

Theyre in transit for either one or two days, depending on your distance from our Chicago-based production kitchen.

Will I get an alert with tracking?

Well send you an email each week with your tracking number so you can keep an eye on it.

How long can a Tovala Meal wait for me before I need to refrigerate it?

Our Tovala Meals are packed with cold packs and insulation to make sure theyll stay cold until the end of the day they arrive. So no worries if youre working latetheyll be just fine waiting for you.

What do you mean by "end of day"?

They last until midnight on the day you receive them. That will be Monday, Tuesday, or Wednesday, depending on your distance from our Chicago-based food production facility.

This video willshow you how to scan a Tovala Meal barcode.

Oven storage and water cleanliness

If you are planning on not using your oven for more than 2 days, empty out your ovens water reservoir and refill upon next use. This ensures the water you use in your oven is as fresh as possible.

How to empty your oven of water:

1. Empty the drain tray (located in the front of your oven underneath the oven door) of any water, then replace the drain tray underneath your oven door.

2. Then, hold the Steam button down for 5 seconds to DRAIN the water reservoir. The reservoir will drain automatically and beep when empty. Note: The oven can take up to 15 minutes to drain.

3. The reservoir is designed to drain into the drain tray underneath your oven door. Be sure to empty any water from the drain tray both BEFORE and AFTER draining.

If the water reservoir is completely full, you may need to empty your drain tray multiple times to remove water. Be prepared to remove it, dispose of water, and replace it multiple times as your oven empties.

Preheating the Tovala is quicker than preheating a conventional oven because you're heating a small space with powerful heating elements.

How do I preheat the Tovala?

With the Tovala App!

In the Tovala's "Oven" tab, set your Tovala to Bake, the desired temperature, and the preheat time (shown in the chart below), and then press the "Cook" button WITHOUT your food in the oven.This gives your Tovala enough time to heat up and get to the temperature you want.

When your Tovala and smartphone let you know the preheating is done, set your Tovala to Bake, the temperature you just preheated to, and the cook time you'd like. Then pop in your food and press the "Cook" button!

Preheat Chart

For example, preheating the Tovala when you're baking cookies at 375F.

Set your to Bake at 375F for 2:45 (the time recommended by the chart above for preheating to 375F). Then press "Cook" with an empty oven.

When your Tovala and smartphone let you know the preheating is done 2:45 later, set your Tovala to Bake at 375F for 10:00. Then pop in your cookies and press the "Cook" button!

Below are the specs for the Tovala Steam Oven (Generation 1).

For the dimensions of the latest generation of the Tovala Steam Oven (Generation 2), please visit this article: Tovala Oven (Gen 2): Oven Dimensions & Specs.ExternalDimensionsHeight: 14" Width: 19.75" Depth: 17"Internal Chamber (inside the Tovala)Height: 9.25" Width: 12.875" Depth:12.25"Weight33 lbs

Having trouble syncing your Tovala to WiFi?Here are some common troubleshooting areas when trying to connect your Steam Oven to the internet.

Understanding the WiFi indicator

You probably noticed your WiFi indicator lit upwhen you plugged in your Steam Oven. There are actually two lights that light up that little WiFi symbol. The top light should be blinking orange and the bottom light should be solid red when you start the process of syncingyour Tovala to WiFi.

Once the oven has successfully synced to WiFi, these lights will turn green.

What should I do if myWiFi indicatorisn't blinking?

Try to unplug your Steam Oven and plug it back in. The WiFi indicator lights should begin blinking again and you should be able to re-sync.

What should I do if my WiFi indicator is blinking green and red?

Try to re-sync your Tovala.

Phone position is important

Your phone should be held horizontally and its screen should actually touchthe Steam Ovens control panel. Make sure your phones screen overlaps the small hole to the right of the Toast button. Thats where the light sensor is.

Be sure you're on a 2.4GHz wireless network

The Tovala needs to be on a 2.4GHz WiFi network.

If you have two wireless connections, try the one without the -5. Also, press view password to make sure your password is entered correctly!

You can't login to a wireless network through a website

Do you have to login to WiFi by going to a webpage? If so, then syncing will not work on that network. You will have to create a personal hotspot on your phone in order to sync.

Give syncing time

Make sure youre holding the phone against the Tovala's control panel until your cell phone light flashes.

Make sure youdon'tx out of the connecting process.

The Tovala's lights will be changing, itll make sounds for a number of seconds, and the app will say that its looking for your Steam Oven.

Dont press anything until you get a notification on your app screen. The notification could take up to a minute toappear.

Check your wirelesscredentials

Make sure youre entering your WiFi password correctly. Typos happen to the best of us.

All of the fields are case-sensitive. Make sure you are entering capital and lowercase letters correctly.

Check your phone's brightness

Your phones Display and Brightness setting should be around 80%. Turn off "Auto-Brightness" and Night Shift mode too.

Have more questions? Chat us using the box on the left-hand side of Support.Tovala.com or in the "Support" tab of theapp!

Am I stuck staying on the Tovala Meal meal plan?

Not at all! You can skip a week, pause, or cancel your meal plan at any time!

Will I get penalized for pausing or canceling?

No more than just missing out on some great meals!

What's the difference between pausing and skipping?

Pausing = stopping your weekly meal deliveries indefinitely

You can unpause your meal plan when youre ready. This option is only available to customers who did not purchase a Tovala Steam Oven with a meal commitment.

Skipping a week = exactly what it sounds like

You won't receive meals for the week you choose to skip and then your meal plan will become active again on its own the week after your "skipped week".No action is required on your endto start receiving meals again.

This is not a way to indefinitely stop receiving meals.

What does it mean to cancel?

When you cancel, we remove you from our active customers list, delete knowledge of which meal plan you were on, and stop contacting you about upcoming meals.

How do I skip, pause, and/or cancel?

To skip a week of meals in the Tovala App, open your app, go to Order at the bottom of the screen, and select "Update/Skip".

If you want to pause or cancel, go into your account's settings and go to your Meal Plan.

You must "Skip," "Pause", or "Cancel" meals the WEDNESDAY BEFORE you're scheduled to receive them.

When do I have to skip, pause, and/or cancel by?

You select meals by our Wednesday at 6 p.m. CT deadline, and then you'll receive these meals about a week later (Monday, Tuesday, or Wednesday of the following week, depending on where you live).

If you don't want to receive meals for a week, you must skip, pause, or cancel by Wednesday at 6 p.m. CT deadline the WEEK BEFORE.

If you're going to store your oven, want to refresh the water, or need to empty your oven for any reason, here's what you should do:

Empty the drain tray (located in the front of your oven underneath your oven door) of any water, then replace the drain tray underneath your oven door.

Then, hold the Steam button down for 5 seconds to DRAIN the water reservoir. The reservoir will drain automatically and beep when empty.

The reservoir is designed to drain into the drain tray underneath your oven door. Be sure to empty any water from the drain tray both BEFORE and AFTER draining.

Press the Steam button on the front of your oven, and then:

Set a Temp

Set a Time (if not preheating)

Press Start

Pressing this button selects your ovens Steam mode. This cooking mode combines steam with convection baking for dynamic wet heat that preserves the moisture in food or adds moisture back into already-cooked food.

Your oven heats up the steamer (located toward the rear of your oven's interior), then releases water from the water reservoir into the steamer to create steam.

Make sure the water reservoir is filled with water before cooking with Steam mode. If there is not enough water in your oven to produce steam, it will let you know by displaying Add Water on the Temp display.

How do I add water to my oven?

Fill the measuring cup with 8 oz of cool, filtered water.

Open the lid on the water reservoir and pour directly into it.

Fill the water reservoir untilthe Add Water message disappears from your ovens display.

How do I preheat my oven?

Set your desired Steam mode Temperature and press Start. The message Preheat Estimate will appear in the Time display and begin an estimated countdown to when the Temperatureyou'veset will be reached. Your oven will send a notification and beep accordingly when the desired Temperature has been reached.

Once your oven reaches the desired Temperature, set a Time and press Start.

Your oven will hold the preheated Temperature for 10 minutes after the preheat is completed and then automatically shut off if you never set a Time or press Start.

How do I use my oven without preheating?

Set a Time after setting a Temperature, then press Start.

Setting up notifications

When you download the Tovala App, be sure to enable notifications.

If you hit no when initially asked if you'd like to receive notifications from your Tovala, then follow the steps below to get notifications on your phone:Open Tovala App > Settings > Notifications

What will notifications tell me?

Meal Completion: When your food is done, the Tovala App will let you know!

Meal Warnings: If we find any issues with a meal.

Oven Status: If theres an issue with your Tovala.

Meal Plan Reminders:If you've forgotten to select meals, we'll remind you!

New Recipes: Alerts you when new chef-created recipes are added to the app.

Tovala Updates:So we can let you know about new happenings at Tovala.

Winning Lottery Numbers:Sadly not. However, we hear great food is in your future!

Check on your food remotely

Making dinner doesnt mean youre trapped in the kitchen. Check out how much time is left and whether your Tovala is steaming, baking, or broiling straight from the app.

Just click on the in-app countdown that's at the bottom of your app's screen!

Regular Maintenance

After every use, we recommend cleaning the interior of your oven. Wait until your oven interior has cooled completely and is safe to touch, unplug your oven, then wipe down the interior walls with a soft, damp cloth. Dampen the cloth with a solution of mild soap and water.

Running several cook cycles without cleaning your oven may result in permanent blemishes to the interior.

DO NOT clean your oven with metal scouring pads. See cleaning instructions below for further details.

Before you start cleaning, make sure your oven is unplugged and cooled completely and safe to touch. Use the following instructions for more complete cleaning:

Cleaning the exterior

The outside body of your oven can be cleaned with a soft, damp cloth. We recommend using a solution of mild soap and water to dampen the cloth.

Cleaning the door

The inside and outside of the door can be cleaned with a soft, damp cloth. Dampen the cloth with a solution of mild soap and water.

DO NOT use harsh, abrasive cleaners or scrapers to clean the doors glass, as this may lead to scratches or other damage.

Cleaning the crumb tray

Remove the crumb tray and dispose of crumbs/food particles into the trash.

Then, wipe down the crumb tray with a soft, damp cloth. We recommend using a solution of mild soap and water to dampen.

When the crumb tray is completely dry, slide it into the bottom of your oven. Cooking performance could be altered if you cook without the crumb tray present.

Cleaning the control panel

The control panel should be wiped down with a soft cloth lightly dampened with water. Wring out your cloth before wiping down to ensure the cloth is not excessively wet.

Cleaning the drain tray (which slides into the bottom of your oven)

Empty the drain tray after every use of your oven. The drain tray can be cleaned with a soft, damp cloth. Dampen the cloth with a solution of mild soap and water.

Descaling (a.k.a. Giving your Gen 2 Tovala Oven a deep clean!)

If you use your oven once a day or less, we recommend descaling your oven every 6 months.

If you live in an area with hard water or use your oven more than twice a day, we recommend conducting this descaling procedure more frequently.

How to descale your Tovala Oven (Gen 2)

Make sure your oven is in a well-ventilated space, free from any overhanging cabinets or other nearby overhead obstructions. If needed, move it to a place that is unobstructed overhead.

Empty the oven of water.

Empty the drain tray (located in the front of your oven underneath the oven door) of any water, then replace the drain tray underneath your oven door.

Then, hold the Steam button down for 5 seconds to DRAIN the water reservoir. The reservoir will drain automatically and beep when empty. Note: The oven can take up to 15 minutes to drain.

The reservoir is designed to drain into the drain tray underneath your oven door. Be sure to empty any water from the drain tray both BEFORE and AFTER draining.

If the water reservoir is completely full, you may need to empty your drain tray multiple times to remove water. Be prepared to remove it, dispose of water, and replace it multiple times as your oven empties.

Fill the water reservoir with 4 oz of filtered water and 4 oz of distilled white vinegar.

Set your oven to the following cook cycle, using the Tovala App (Note: A strong vinegar smell will be present throughout this cycle.):

5 minutes of Bake at 400F

25 minutes of Steam at 400F

Let your oven cool back down to room temperature.

5 minutes of bake at 400F

25 minutes of steam at 400F

Fill the water reservoir with 8 oz of cool, filtered water with the included measuring cup.

Wipe up any excess water in your oven with a soft cloth.

Finally, run the same cook cycle as before:

Allow your oven to cool until its safe to touch, then wipe up excess water inside your oven with a soft cloth.

If any limescale is deposited into your ovens interior or drain tray, gently wipe it away with a soft cloth dampened with vinegar.

Anything that you cook in a conventional oven or toaster oven can be cooked in theTovala. But the Tovala cooks more efficiently and with far better results!

This is an oven, not a microwave

The Tovala uses no microwave technology. It is a conventional convection oven (that can bake and broil) plus it uses steam for some really magical results.

Use oven-safe materials

Use oven-safe materials when cooking in your Tovala, which includes glass, ceramics and metal. Stay away from paper, plastic, or cardboard.

Microwave-safe is not safe for yourTovala.

Use Chef's Recipes to cook from scratch with your own groceries

Looking to cook something of your own? The Tovala App has recipes that our chef created so you can cook with the same automated multi-mode cooking used in Tovala Meals.

Check the "Recipes" tab in the app to make breakfast, dinner, kids' meals, desserts, and more!

Make your own food in the Tovala

Use the Toast button to toast to your heart's content.

Use the Heat button to reheat leftovers better than a microwave ever could.

Use the Tovala App's "Oven" tab to set your Tovala to use one mode or multiple modes.

That means setting your oven to simply Bake at 400F for 20 minutes to make cookies.

Or setting it to steam, then bake, then broil in a sequence of different temperatures and modes when you want to roast a chicken.

Your Steam Ovenlets you know when it's done!

Make sure notifications are enabled in the Tovala App's Settings, so your oven can let you know when it's done cooking!

This video willfocus on the last part of the Steam Oven setup: connecting (or "syncing") your Tovalato your WiFi network.

Yes! As long asthey'rethe same type of meal. For example, you can cook two Miso-Glazed Salmon meals at once, but not a Miso-Glazed Salmon and a Chicken Tagine.

When you're cooking Tovala Meals that only consist of one tray, you can actually cook four of these Tovala Mealsat once!

For example, you could cook four Baked Marsala Pasta meals at one time.

Below is more information about Tovala's power usage.

Power usage

Similar to your oven, coffee-maker and microwave, the Tovala draws around 15 amps of power at themost.

Give it its own outlet

We recommend you have the Tovala as the only appliance plugged into an outlet. It should be plugged into a standard U.S. power outlet, which is 120V.

The Tovala should be the only device running on a given circuit when its on, otherwise it could trip your breaker

No extension cord

Plug the Tovala directly into the outlet (and not into an extension cord or power strip).

If for some reason you don't have access to your Tovala Meal's barcode, no worries! There's still a way to cook your Tovala Meal through the Order History feature in the Tovala App.

Open up the Tovala App on your phone

Go to Settings > Meal Plan > Order History

Click on the Tovala Meal you're trying to cook

Press the red "Cook it!" button,which will tell your Tovala Steam Oven the cook cycle - your Tovala should beep and display the cook time

Press in the control knob on your Tovala to start cooking!

You can find the user manual that comes in the box with the Tovala Steam Oven with Tovala IQ (Gen 2) here.

Can I freeze Tovala Meals?

You can. However, Tovala Meals fresh ingredients are at their best and most delicious when stored in the fridge. If youaren'table to finish them before their Enjoy Before date, you can freeze them before that date hits. Just thaw them completely before cooking.

How do I thaw frozen Tovala Meals?

We recommend taking any frozen Tovala Meals you plan to eat and placing them in the fridge the day before you plan to eat them. This is the safest way for them to defrost.

How long do Tovala Meals stay fresh?

Since we only use clean and fresh ingredients, this will vary from meal to meal. Each meals Enjoy Before date is available on the bottom of the sleeve the meals come wrapped in and on the plastic on top of the trays. All meals will last between 3-7 days.

You can find the quick start guide that comes in the box with the Tovala Steam Oven with Tovala IQ (Gen 2) here.

The Heat button switches between steaming, baking, and broiling so you can heat up food without drying it out!

What can I heat up with the Heat button?

Anything you'd normally heat up in your oven or microwave! For example:

Leftovers from the night before

Fully cooked frozen food

For raw/uncooked food, we recommend setting your oven's cooking method, temperature, and time yourself in the Tovala App for more precise cooking or using the recipes we've built into the app to cook raw/uncooked food.

How do I heat up/reheat food in the Tovala?

Transfer my food to oven-safe cookware and place them in the oven.

Press the Heat button.

Turn the knob to select the heat time you'd like.

What materials are safe to heat food on in my Tovala?

Anything thats oven safe, so containers made of glass, ceramic or metal.

If something is microwave safe, its probably not Tovala safe. Remember, your Tovala is an oven! Anything that would melt or be dangerous to put in your regular oven is not safe to use in your Tovala.

We recommend heating up food with:

The black sheet tray that comes with your Tovala.

Cover it in aluminum foil for less mess and better results.

The aluminum trays that Tovala Meal components come in.

Clean them and reuse them! They're great for heating up pasta, stews, and more!

Heating Guidelines

Why reheat my food in the Tovala, rather than the microwave?

For starters, the Tovala is a countertop steam oven, so that means heating up food in your Tovala is very similar to heating up food in your regular oven, except a lot faster and with the addition of steam. Your Tovala combines steaming, convection baking and broiling for impressive (and not soggy!) results.

What is the Heat button actually doing?

The default cook cycle is 9 minutes and 15 seconds.

This cook cycle is composed of:

Broil at 450F for 1:30

Steam at 450F for 1:15

Bake at 400F for 5:00

Broil at 475F for 1:30

For cycles shorter than 9:15, it reduces the times for each cooking method proportionally.

For cycles longer than 9:15, only the Bake timeis increased.

Set the Tovala to cook anything under the sun (just like any conventional oven), take advantage of the Tovala's special ability to cook with steam, and cook with multi-step cook cycles.

How do I set the oven cooking method, temperature and time?

iOS Directions:

In the Tovala's "Oven" tab! Just select the cooking mode (Steam, Bake, or Broil) you'd like, the temperature, and cook time.

Then press "Cook" to tell your Tovala what you just set. As a safety feature, you must press the start knob on your Tovala to actually begin cooking.

You can also press "Save Cycle" to save this oven setting for later. Find it under the "Saved" tab up top later.

Android Directions:

In the Android version of the app, go to "Create New Recipe" under the "Cook" tab. You'll be able to choose cooking mode (Steam, Bake, or Broil), the temperature, and the cook time.

Once you're done, press "Save" in the upper righthand corner and then press "Cook it!" to tell your Tovala what you just set.As a safety feature, you must press the start knob on your Tovala to actually begin cooking.

What is a Cook Cycle?

A sequence cooking that uses the Tovala's different cooking methods in whatever order you'd like.

You can set your Tovala to just "Steam", "Bake", or "Broil" at a certain temperature and time and save this cycle.

Or you can combine them together into a multi-step Cook Cycle.We use multi-step Cook Cycles to make Tovala Meals. For example,

Steam at 400 degrees for 1:30

Bake at 450 degrees for 12:00

Broil at 500 degrees for 2:00

In the iOS app:

In the "Oven" tab, select cooking method, temperature, and time.

Then press "Add Step" and select the next "step" of cooking you'd like (again choosing cooking method, temperature, and time). Press "Confirm Step" when you're done. Do this as many times as needed.

Accidentally put your steps in the wrong order? No biggie. Just press and hold the step you'd like to move around, then drag it and drop it where you'd like it.

Once you're created the multi-step Cook Cycle you'd like, press "Cook" (and/or save this Cook Cycle for later by pressing "Save Cycle").

Your Tovala will be set, and you just have to press the start knob on your Tovala.

In the Android app:

In the "Cook" tab, select cooking method, temperature, and time.

Then press the big red "+" and do it all again. Do this as many times as needed to create the different steps in your Cook Cycle.

Once you're created the multi-step Cook Cycle you'd like, press "Cook" (and/or save this Cook Cycle for later by pressing "Save Cycle").

Your Tovala will be set, and you just have to press the start knob on your Tovala.

Can you explain the Tovala's three cooking modes a little more?

With the Tovala, you canSteam, Bake, andBroil.

Temperatures for Steam and Bake range between 200F-500F.

With Broil, you can't set the oven below 400F because to properly broil, the top coil of the oven has to get really hot.

You can choose from a wide range of times for each cooking mode.

Cooking Mode: Steam

This mode injects steam into your oven during convection baking.

Adding steam preserves your foods moisture or adds it back in.

You set the temperature of your oven chamber.

Cooking Mode: Convection Bake

Follow recommended oven temperatures and cook times.

This mode uses the top and bottom heat coils and convection fan.

The convection fan gives you a more even bake!

Cooking Mode: Broil

This mode uses intense heat from the top heat coil to brown your food.

FOR iOS:No need to set a temperature. Broil on high does the trick.

For Android: Choose between a temperature of 400F-500F.

Its powerful! Keep an eye on your food if using 2+ minutes of broil.

When you purchased with the "Eat well, save $100" promotion, you purchased the Tovala Steam Oven for $199 and committed to order 50 meals within 12 months of your oven purchase.

What happens if I don't order 50 meals within 12 months?

Well charge you $11.99 for each meal you did not purchase by the time the deadline hits. When we charge you, we will add corresponding meal credits to your Tovala account that you can redeem at any time.

Can I take a break from receiving meals this meal commitment?

Of course. You can easily skip a week meals when you're busy, out of town, or just don't want them! You can skip as often as you'd like and for consecutive weeks.

When you skip weeks of meals with a meal commitment, please keep in mind that you still have to order 50 meals within 12 months of purchasing the oven (or we will charge you for the meals still left to purchase and credit your account).

How will I be charged for meals with this meal commitment?

We charge customers for meals as they order them, with or without a meal commitment. Each Tovala Meal is $12, so what youre billed for will depend on whether you choose to receive 3, 4, 6, 8, 10, 12, or 16 meals weekly.

The Toast button uses a combination of steaming, baking, and broiling for breakfast-worthy toast. Steam makes especially great toast!

How do I toast?

Press the Toast button.

Turn the start knob to select the Toast level you'd like (1-5). Level 1 is the lightest toast, while Level 5 is the darkest.

What does the Toast button do best?

Toasting bread you keep in the pantry.

Toasting bread you keep in the fridge.

Toasting frozen bread! (No need to defrost your bread first.)

Making toasted sandwiches.

Rejuvenating bread that's gone stale! (That's the magic of steam.)

Toasting Guidelines

Level 1 - Light

What's the cycle?

Steam at450F for 1:15

Bake at 450Ffor1:30

Steam at 450F for0:45

Bake at 450F for1:00

Broil at 500F for0:30

Level 2 - Golden Brown

What's the cycle?

Steam at450F for 1:15

Bake at 450F for1:45

Steam at 450F for0:45

Bake at 450F for1:45

Broil at 500F for 0:45

Level 3 - Dark

What's the cycle?

Steam for 1:15 at450F

Bake for 2:00 at 450F

Steam for 0:45

Bake for 2:00 at 450F

Broil for 1:00 at 500F

Level 4 - Darker

Steam for 1:15

Bake for 2:15 at 450F

Steam for 0:45

Bake for 2:00 at 450F

Broil for 1:15 at 500F

Level 5 - Very Dark

Steam for 1:15

Bake for 2:15 at 450F

Steam for 0:45

Bake for 2:00 at 450F

Steam for 0:40

Bake for 1:10

Broil for 1:40 at 500F

Toast ButtonThe Toast setting uses a combo of wet and dry heat for breakfast-worthy toast. Press this to choose your desired toast done-ness.

Heat ButtonThe Heat setting switches between Broil, Steam and Convection Bake. It can heat up anything from uncooked and frozen food to leftovers without drying them out. Press this to choose your desired length of heating time.

Control KnobTurn this to adjust the Toast and Heat settings, and press it in to start cooking. Pressing it in with nothing else selected wakes up the barcode scanner.

Barcode ScannerTo scan a Tovala Meals barcode, hold it 2 to 3 inches below the control panel and a red light will appear. If the light doesnt appear, press the knob and the scanner will light up. The Tovala beeps when a barcode scans.

Progress RingThe lights in this bar illuminate to show how far along your food is in the cooking process. A full bar means your meal is done!

Water Level IndicatorThese lights indicate the level of water in your water reservoir. Ifthey'reever red, youll need to fill up your water reservoir before cooking. The lights will turn off after 5 minutes of inactivity.

WiFi IndicatorThis indicates whether your Tovala is connected to WiFi, which it must be in order to cook a Tovala Meal or control your Tovala with the app. Green = onlineRed = offline

Light SensorYoull use this when you connect your Tovala to WiFi. Your smartphones screen will flash to communicate your WiFi credentials to this sensor.

Countdown ClockWhen youre cooking, this will display how much time is left before your food is ready.

To change your meal plan:

Go into your account, either on the web or in the Tovala App.

In the app:

1. Select the "Settings" tab.

2. Scroll down and select "Meal Plan".

3. Select "Plan", and then you'll be shown a screen where you can update your meal plan.

*You can increase or decrease the number of meals you receive weekly at any time, but any changes will be applied across all weeks of meals that have not yet been finalized and submitted to us.

On the web:

1. Select "Account" in the upper righthand corner.

2. Under "Meal Plan", click on your current meal plan. From there, you'll be able to update your meal plan.

*You can increase or decrease the number of meals you receive weekly at any time, but any changes will be applied across all weeks of meals that have not yet been finalized and submitted to us.

Here are some common questions we've gotten about the Tovala and connecting it to WiFi.

If I want to use multiple devices to control my Steam Oven (a tablet and a phone, multiple phones, etc.), don't I need to sync all of them to myTovala?

Nope! You only need to sync once because your phone is just sharingWifi log-in information with your Tovala during the syncing process. As soon as you have successfully synced your Tovala to awireless network (signaled by the Tovala WiFi indicator turningsolid green), then it's ready to be controlled by any number of devices logged into the same account.

To control your Tovala with multiple devices, just have all users sign into one common Tovala account.

What do I do if I need to connect my Tovala to a WiFi network that's different than the one it's currently on?

You'll have to re-sync your Tovala. Before you do this, make sure your phone is on the new WiFi network you're trying to connect your Tovala to.

When you're ready to re-sync, gointo the Tovala App and clickSettings > Your Oven > Reset WiFi. Then followthe instructions to re-sync.

Does my phone need to be on the same network as my Steam Oven?

No, your Tovala doesn't need to be on the same WiFi as your phone for the app to control/monitor your Tovala. Your phone could be using cellular data and still do the job.

HOWEVER, when you're syncing your Tovala to WiFi, your phone must be connected to the WiFi network you're trying to sync to.

What exactly is the syncing process?

The syncing process tells your Tovala which wireless network it belongs to. This only needs to be done successfully once, unless you need to connect your Tovala to a new WiFi network (see above). Then it knows which wireless network and Tovala App account it is associated with and can be controlled by that account.

Have more questions? Chat us using the box on the left hand side of Support.Tovala.com or in the "Support" tab of theapp!

How long do Tovala Meals stay fresh?

This will vary from meal to meal, based on its ingredients. Each meals Enjoy Before date is available on the bottom of the sleeve the meals come wrapped in and on the plastic on top of the trays. All meals will last between 2-7 days.

The last day a meal can be safely enjoyed is the day BEFORE its "Enjoy Before" date.

Can I freeze Tovala Meals?

You can. However, Tovala Meals fresh ingredients are at their best and most delicious when stored in the fridge. If youaren'table to finish them before their Enjoy Before date, you can freeze them before that date hits. Just thaw them completely before cooking.

Press the Bake button on the front of your oven, and then:

Set a Temp

Set a Time (if not preheating)

Press Start

Pressing this button selects your ovens Bake mode. This cooking mode uses convection baking, meaning the convection fan and top and bottom heat coils evenly circulate heat for baking.

Keep in mind that convection baking tends to cook food faster than non-convection baking.

How do I preheat my oven?

Set your desired Bake mode Temperature and press Start. The message Preheat Estimate will appear in the Time display and begin an estimated countdown to when the Temperatureyou'veset will be reached. Your oven will send a notification and beep accordingly when the desired Temperature has been reached.

Once your oven reaches the desired Temperature, set a Time and press Start.

Your oven will hold the preheated Temperature for 10 minutes after the preheat is completed and then automatically shut off if you never set a Time or press Start.

How do I use my oven without preheating?

Set a Time after setting a Temperature, then press Start.

Over time like any conventional oven, the Tovala will benefit from being cleaned.

Here are the best steps for maintaining your Steam Oven:

1. Make sure your Tovala is completely cooled down! You don't want to mess around with a hot oven. 2. Remove the rack. Soak the rack in soapy or bleached water.3. Wipe out the bottom of your Tovala with a damp cloth. Try to clean out all of the loose crumbs and food scraps.4. Apply oven cleaner to the inside of your Steam Oven. Our chef recommendations Easy-Off Heavy Duty oven cleaner in an aerosol can. Note: Try not to spray any oven cleaner into the convection fan, which is the series of small holes inside your Tovala on therighthand side.5. Let the oven cleaner sit on the inside of your Tovala for 20 minutes.6. Carefully wipe down the walls with a damp cloth. Make sure to remove all of the cleaner from the oven surfaces including the heating elements.7.Open the Tovala App. Go toSettings > Your Oven > Clean Cycle,then press "Start Cleaning" to begin a cycle that uses high temperatures and different cooking modes to release residue from the walls and grate of your Steam Oven.8. Allow your oven to cool down. Then, rinse the rack and put it back into your Tovala.

Connecting your Tovala to WiFi (or "syncing" it) is the most important step in getting your new Tovala set up. Being connected to the internet is what makes your Tovala "smart"!

It means better cooking

The Tovala gets data from the cloud to know how to cook each Tovala Mealperfectly. TheTovala follows our chef's recipes, switching between steaming, baking, and broiling after pulling specific instructions from the cloud.

The Tovala sends your phone a notification when your meal is ready so you don't have to wait around the kitchen.

It's nothing newyou also dothis for other tech

In the same way you have to enter wireless information into a new phone, computer, or gaming device,the Tovala also needs to be told which WiFi network it belongs to.

In summary, syncing your Tovala allows it to:

Pull specific meal cooking instructions from the cloud for our chef-created Tovala Meals.

Control yourSteam Oven from theTovala App.

We're confident you'll love your Tovala Steam Oven, but just in case you're not completely happy with your experience, we have you covered. This is only applicable to Gen 1 Tovala Ovens purchased from tovala.com or the Tovala App.

100 days to return You have 100 days to return your Tovala with no questions asked. Please see our Terms of Service for full details.

Note: We will honor a 180-day return window only for Tovala Ovens purchased from tovala.com and the Tovala App prior to 12 p.m. CT on May 1, 2019.

2-year warranty We also have a 2-year warranty on our Tovala Steam Ovens that cover defects in materials and workmanship. If you have any problems with your Tovala, reach out to us and we will make sure to find a solution! Please see our Terms of Service for full details.

Fill the measuring cup (included with your oven) with 8 oz of cool, filtered water.

Open the lid on the water reservoir and pour directly into it.

Fill the water reservoir until your oven beeps and the Add Water message disappears from your ovens display.