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The interviewer made me feel comfortable.
What does the leadership team need to get better at?
The leadership team needs to get better at communication and cohesiveness.
What's going wrong and how can it be improved?
Communication if better will then improve things in many other areas.
What are some of the best things about your team?
The team likes to have time together to share info and best practices.
What is the best part about your compensation package?
Time off for work life balance, if only you were able to use it in a better organized manner.
What needs to change to make the company culture better?
Leadership needs to do better at working together for the greater good of the staff. Try educating the call center agents more so that they can better understand how they fit into the overall picture; how important they are to the company's success.
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